Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become an escalating cyberplague that represents an extinction-level danger for organizations unprepared for an attack. Different versions of ransomware such as CrySIS, WannaCry, Locky, SamSam and MongoLock cryptoworms have been circulating for a long time and continue to cause harm. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, along with additional as yet unnamed viruses, not only encrypt online data files but also infect most accessible system backup. Data replicated to off-site disaster recovery sites can also be corrupted. In a poorly architected environment, this can make automatic restoration hopeless and basically sets the entire system back to zero.

Recovering programs and information following a ransomware attack becomes a race against time as the victim struggles to stop the spread and clear the ransomware and to restore business-critical activity. Because ransomware needs time to move laterally, assaults are often sprung during nights and weekends, when successful attacks tend to take more time to uncover. This multiplies the difficulty of rapidly marshalling and orchestrating a qualified mitigation team.

Progent provides a variety of services for securing Ribeirão Preto enterprises from ransomware attacks. These include staff education to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring for remote monitoring and management, plus installation of next-generation security appliances with machine learning technology to rapidly detect and quarantine day-zero threats. Progent in addition can provide the services of seasoned ransomware recovery engineers with the talent and commitment to reconstruct a breached system as rapidly as possible.

Progent's Ransomware Recovery Services
Soon after a ransomware attack, sending the ransom in Bitcoin cryptocurrency does not guarantee that distant criminals will respond with the needed codes to decipher any or all of your data. Kaspersky Labs determined that 17% of crypto-ransomware victims never restored their files even after having paid the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the average crypto-ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The fallback is to re-install the key parts of your Information Technology environment. Without the availability of complete data backups, this requires a wide complement of skill sets, professional team management, and the willingness to work continuously until the job is completed.

For two decades, Progent has offered certified expert IT services for businesses throughout the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have attained high-level industry certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise with accounting and ERP application software. This breadth of experience gives Progent the skills to rapidly determine necessary systems and consolidate the surviving parts of your IT system after a crypto-ransomware event and assemble them into a functioning network.

Progent's ransomware team of experts uses powerful project management applications to coordinate the complex restoration process. Progent appreciates the urgency of working swiftly and in unison with a client's management and Information Technology staff to prioritize tasks and to put essential systems back online as fast as possible.

Business Case Study: A Successful Ransomware Attack Restoration
A small business engaged Progent after their company was attacked by the Ryuk ransomware. Ryuk is thought to have been created by North Korean state hackers, suspected of using algorithms exposed from America’s National Security Agency. Ryuk goes after specific organizations with limited ability to sustain disruption and is among the most lucrative iterations of ransomware viruses. Major organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing company headquartered in the Chicago metro area with around 500 workers. The Ryuk penetration had brought down all company operations and manufacturing processes. The majority of the client's data protection had been on-line at the start of the intrusion and were destroyed. The client was taking steps for paying the ransom demand (more than $200K) and hoping for good luck, but ultimately brought in Progent.


"I can’t tell you enough about the expertise Progent provided us during the most fearful period of (our) company’s survival. We would have paid the hackers behind this attack if it wasn’t for the confidence the Progent experts provided us. That you were able to get our messaging and production applications back quicker than five days was beyond my wildest dreams. Every single staff member I interacted with or communicated with at Progent was totally committed on getting our company operational and was working breakneck pace to bail us out."

Progent worked with the client to quickly understand and assign priority to the mission critical services that needed to be recovered in order to continue departmental functions:

  • Active Directory
  • Microsoft Exchange Email
  • MRP System
To get going, Progent followed AV/Malware Processes event response best practices by stopping lateral movement and removing active viruses. Progent then started the task of rebuilding Windows Active Directory, the heart of enterprise environments built upon Microsoft technology. Microsoft Exchange Server messaging will not operate without Windows AD, and the customer’s accounting and MRP system leveraged Microsoft SQL Server, which requires Windows AD for authentication to the data.

Within 2 days, Progent was able to recover Active Directory to its pre-attack state. Progent then assisted with rebuilding and hard drive recovery on critical applications. All Microsoft Exchange Server ties and configuration information were usable, which accelerated the restore of Exchange. Progent was able to assemble local OST data files (Microsoft Outlook Off-Line Folder Files) on team desktop computers in order to recover email messages. A not too old off-line backup of the customer’s manufacturing software made them able to restore these essential programs back available to users. Although significant work still had to be done to recover completely from the Ryuk damage, core systems were restored rapidly:


"For the most part, the assembly line operation survived unscathed and we made all customer shipments."

During the following couple of weeks key milestones in the recovery process were made in tight cooperation between Progent team members and the customer:

  • In-house web sites were restored with no loss of data.
  • The MailStore Microsoft Exchange Server exceeding four million historical messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoices/AP/AR/Inventory Control functions were 100% operational.
  • A new Palo Alto Networks 850 security appliance was set up and programmed.
  • 90% of the user desktops and notebooks were being used by staff.

"Much of what was accomplished that first week is mostly a blur for me, but my team will not soon forget the countless hours each of your team accomplished to give us our business back. I have utilized Progent for the past ten years, possibly more, and each time I needed help Progent has impressed me and delivered as promised. This situation was a stunning achievement."

Conclusion
A potential company-ending disaster was dodged through the efforts of results-oriented experts, a wide array of IT skills, and close teamwork. Although upon completion of forensics the ransomware incident described here could have been prevented with up-to-date security technology and ISO/IEC 27001 best practices, staff training, and well thought out incident response procedures for information backup and keeping systems up to date with security patches, the fact remains that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware virus, remember that Progent's team of professionals has a proven track record in ransomware virus defense, cleanup, and data recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were involved), I’m grateful for allowing me to get some sleep after we got past the most critical parts. All of you did an amazing effort, and if anyone that helped is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Configuration Manager 2016 automates application and device provisioning and updating, streamlines security and compliance settings management, keeps track of network resources, guards against corporate data leakage, provides health monitoring, enables safe end-user self service, and delivers a single point of control for administering multi-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can assist your organization with any aspect of planning, implementing, operating and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid networks.

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    Progent’s Microsoft certified consultants offer small and midsize companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your business network from attack by external and inside threats. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through expert design and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft consultants can assist your company to configure Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or upgrade from ISA Server to Microsoft Forefront Threat Management Gateway.

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    Progent can provide comprehensive help for each phase of your Exchange 2010 migration with services that include end-to-end project management, site prep, project design and documentation, cost estimates of new software and equipment required, recommended sourcing, system verification at customer location or at Progent's testing lab, setting up transitional coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, decommissioning the old system, and training for client's IT group and users.

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    When conducting IT projects for corporate clients, Progent uses a phased methodology based on defined milestones in order to meet budgetary, scheduling and technical goals while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the leading practices defined by the Microsoft MSF methodology which includes requirements definition, design recommendations, pilots, design adjustments, and expert implementation. All phases are documented to provide a detailed description of IT services delivered and to help in downstream system support.

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    Progent's Microsoft certified engineers can provide offsite and on-premises consulting expertise to assist you to manage, support, and repair computers powered by Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, network security, backup and restore, online access, mobile device management, wireless network design, and 24x7 network monitoring.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide affordable remote and onsite consulting, application development, and debugging services for organizations of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers plan and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud-based resources into a seamless information management solution.

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    NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering along with replication to deliver fast, zero data loss disaster recovery between sites located as far as 185 miles apart from each other. Progent's roster of seasoned IT consultants can help you to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that aligns with your functional needs and IT budget. Progent can make sure you follow best practices for installing your MetroCluster environment by providing guidance with tasks such as assigning disk pools, arranging aggregate and plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker, setting up a configuration replication network between your storage clusters, and verifying your DR system to show adherence with information assurance standards and government mandates.

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    Progent's ProSight Virtual Hosting combines proven virtualization architecture, a state-of-the-art data center facility, and the support expertise of Progent's Microsoft-certified engineering group to provide small businesses with a complete information technology outsourcing solution that enhances network availability and protection, eliminates management distraction, and saves money. With Private Cloud Hosting, a small or midsize business can have all of its operating system platforms and key application servers hosted in a secure and fault tolerant data center on a fast, high-availability virtual server set up and supported by Progent's computer service professionals.

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    Progent offers the services of an accredited engineer with an extensive background deploying products from the leading telepresence vendors including Cisco/Tandberg, Polycom, and LifeSize and can help your company to plan, configure, expand, or maintain a video conferencing environment that protects your current investment and optimizes the strategic value of your information system. Progent also offers the expertise of network infrastructure engineers able to assist businesses of all sizes to create and troubleshoot a communications network that delivers the speed, reliability, protection, and scalability required to support your video conferencing/telepresence environment.

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    Microsoft Windows Server 2008 R2 offers outstanding levels of speed, protection, fault tolerance, scalability, and flexibility that improve productivity of local, remote, and mobile users. Progent's Microsoft-certified professionals can provide cost-effective remote engineering, technical support, and training services to assist your company to design, execute, and manage Microsoft Windows Server 2008 R2 to add significant strategic value to your network.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter.

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    Progent offers the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the basic capabilities and global standards of performance that IT security professionals are required to learn. CISM gives business management the assurance that those who have qualified for their CISM credential have the experience and capability to provide effective security management and support services.

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    E-Mail Guard is Progent's economical anti-spam and antivirus managed service that offers small companies enterprise-quality protection from spam, viruses, DHA attacks, and other forms of e-mail-based attacks on IT networks. E-Mail Guard is based on Postini's Perimeter Manager, a full library of web-based antispam and virus defense services that stop email attacks before they are able to penetrate the corporate firewall. Perimeter Manager also lets administrators monitor and control their email systems, regardless of server platform, hardware type, or data center location.

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  • Microsoft Certified Integration Services SCVMM 2016 Storage Replica
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    System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network management products and is intended to provide a centralized solution for configuring and administering virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can assist businesses of any size with any aspect of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, help you upgrade efficiently from older versions of Virtual Machine Manager, develop workflows for building and installing VMs and VM hosts, implement high-availability scale-out clusters, connect your private cloud infrastructure with public clouds, configure virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the potential advantages of new capabilities like Storage Replica and Host Guardian Service. Progent's hypervisor experts can provide advanced Hyper-V consulting and VMware ESXi expertise.


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