Ransomware : Your Crippling IT Disaster
Crypto-Ransomware  Remediation ExpertsRansomware has become a modern cyber pandemic that represents an enterprise-level threat for businesses of all sizes unprepared for an attack. Versions of ransomware such as CryptoLocker, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for a long time and still cause damage. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with more unnamed viruses, not only do encryption of online critical data but also infect any accessible system backup. Information synched to off-site disaster recovery sites can also be rendered useless. In a vulnerable environment, this can make automatic recovery impossible and effectively sets the datacenter back to square one.

Recovering applications and information following a crypto-ransomware event becomes a sprint against time as the targeted business fights to contain the damage and cleanup the crypto-ransomware and to resume mission-critical operations. Because ransomware requires time to replicate, assaults are frequently sprung on weekends, when successful attacks may take longer to notice. This compounds the difficulty of quickly assembling and coordinating a knowledgeable response team.

Progent offers a variety of help services for securing Ribeirão Preto organizations from ransomware penetrations. Among these are user training to help recognize and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based cyberthreat protection to detect and disable day-zero modern malware attacks. Progent also offers the services of experienced ransomware recovery engineers with the talent and perseverance to reconstruct a breached system as rapidly as possible.

Progent's Ransomware Recovery Help
Following a ransomware penetration, paying the ransom demands in cryptocurrency does not guarantee that distant criminals will return the keys to decipher all your files. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their data after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The other path is to setup from scratch the essential parts of your IT environment. Without access to essential information backups, this calls for a broad range of IT skills, top notch project management, and the capability to work continuously until the job is over.

For decades, Progent has provided professional IT services for businesses throughout the US and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have attained advanced certifications in key technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has experience with accounting and ERP application software. This breadth of expertise gives Progent the ability to quickly determine important systems and organize the remaining pieces of your Information Technology environment after a ransomware penetration and rebuild them into a functioning system.

Progent's recovery group deploys state-of-the-art project management tools to orchestrate the sophisticated restoration process. Progent understands the importance of acting swiftly and together with a customer's management and IT team members to prioritize tasks and to get the most important services back on line as fast as possible.

Case Study: A Successful Ransomware Virus Response
A customer sought out Progent after their network was brought down by Ryuk crypto-ransomware. Ryuk is believed to have been launched by Northern Korean state criminal gangs, suspected of using approaches exposed from America's National Security Agency. Ryuk attacks specific organizations with little or no ability to sustain disruption and is among the most lucrative iterations of ransomware malware. Major targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing business based in the Chicago metro area with about 500 workers. The Ryuk attack had disabled all business operations and manufacturing capabilities. Most of the client's information backups had been online at the beginning of the intrusion and were damaged. The client was pursuing financing for paying the ransom (more than two hundred thousand dollars) and wishfully thinking for good luck, but ultimately reached out to Progent.

"I cannot speak enough in regards to the support Progent gave us during the most fearful period of (our) company's survival. We would have paid the Hackers if not for the confidence the Progent group provided us. That you were able to get our messaging and critical servers back on-line quicker than five days was incredible. Every single expert I talked with or communicated with at Progent was laser focused on getting my company operational and was working day and night to bail us out."

Progent worked with the client to rapidly identify and assign priority to the essential applications that needed to be recovered to make it possible to restart departmental functions:

  • Microsoft Active Directory
  • Microsoft Exchange Email
  • MRP System
To get going, Progent adhered to AV/Malware Processes incident response industry best practices by isolating and performing virus removal steps. Progent then initiated the task of recovering Windows Active Directory, the key technology of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange messaging will not operate without Windows AD, and the customer's MRP applications leveraged Microsoft SQL, which needs Active Directory services for security authorization to the database.

In less than 2 days, Progent was able to rebuild Active Directory services to its pre-intrusion state. Progent then completed rebuilding and hard drive recovery of critical applications. All Exchange ties and configuration information were usable, which greatly helped the restore of Exchange. Progent was also able to collect non-encrypted OST files (Microsoft Outlook Off-Line Data Files) on user desktop computers in order to recover email data. A recent off-line backup of the businesses manufacturing software made it possible to restore these vital services back online. Although a large amount of work still had to be done to recover completely from the Ryuk attack, critical systems were restored quickly:

"For the most part, the production line operation ran fairly normal throughout and we delivered all customer deliverables."

Throughout the next month important milestones in the recovery process were made in close collaboration between Progent engineers and the client:

  • Internal web applications were brought back up without losing any information.
  • The MailStore Server with over 4 million archived messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory Control modules were 100% restored.
  • A new Palo Alto Networks 850 security appliance was installed.
  • Nearly all of the desktop computers were operational.

"A huge amount of what was accomplished in the initial days is nearly entirely a fog for me, but my team will not forget the commitment all of you put in to give us our business back. I've been working with Progent for at least 10 years, maybe more, and each time I needed help Progent has come through and delivered as promised. This situation was a Herculean accomplishment."

A likely business-killing catastrophe was dodged by dedicated professionals, a broad array of technical expertise, and tight teamwork. Although in post mortem the ransomware penetration described here would have been shut down with modern security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff education, and well thought out incident response procedures for information protection and proper patching controls, the reality remains that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a ransomware incursion, remember that Progent's roster of professionals has proven experience in ransomware virus blocking, mitigation, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others who were helping), thank you for letting me get rested after we made it through the initial push. All of you did an impressive effort, and if any of your guys is around the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Ribeirão Preto
For ransomware system restoration services in the Ribeirão Preto area, phone Progent at 800-462-8800 or see Contact Progent.

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