Ransomware : Your Crippling IT Catastrophe
Ransomware  Recovery ConsultantsRansomware has become a modern cyber pandemic that presents an enterprise-level danger for businesses poorly prepared for an assault. Different iterations of ransomware like the Reveton, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for many years and continue to cause destruction. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus daily unnamed malware, not only do encryption of online information but also infiltrate many configured system restores and backups. Data synchronized to the cloud can also be corrupted. In a vulnerable system, this can make any restoration hopeless and effectively knocks the datacenter back to zero.

Getting back on-line applications and data after a ransomware attack becomes a sprint against the clock as the victim struggles to stop the spread and eradicate the virus and to restore mission-critical operations. Since ransomware needs time to spread, assaults are frequently launched on weekends, when successful penetrations typically take longer to identify. This compounds the difficulty of rapidly marshalling and coordinating a knowledgeable response team.

Progent offers a range of help services for securing Ribeirão Preto enterprises from ransomware events. Among these are user training to help identify and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat protection to discover and disable day-zero modern malware assaults. Progent in addition offers the services of seasoned crypto-ransomware recovery engineers with the track record and perseverance to rebuild a breached network as rapidly as possible.

Progent's Ransomware Restoration Help
After a ransomware event, paying the ransom in cryptocurrency does not guarantee that merciless criminals will provide the needed codes to decrypt all your files. Kaspersky estimated that 17% of ransomware victims never recovered their data after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well above the typical crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The other path is to re-install the mission-critical elements of your IT environment. Without access to complete system backups, this requires a broad range of skill sets, well-coordinated project management, and the willingness to work 24x7 until the recovery project is complete.

For twenty years, Progent has offered certified expert IT services for businesses across the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have been awarded advanced certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have garnered internationally-renowned certifications including CISM, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with accounting and ERP applications. This breadth of experience gives Progent the skills to quickly determine necessary systems and re-organize the surviving parts of your Information Technology system following a crypto-ransomware attack and configure them into a functioning network.

Progent's recovery team of experts uses state-of-the-art project management systems to orchestrate the complicated recovery process. Progent appreciates the urgency of working quickly and together with a client's management and Information Technology resources to prioritize tasks and to get critical services back on line as fast as possible.

Case Study: A Successful Ransomware Intrusion Recovery
A client contacted Progent after their network was taken over by the Ryuk ransomware. Ryuk is believed to have been developed by North Korean government sponsored cybercriminals, possibly adopting technology leaked from America's NSA organization. Ryuk seeks specific organizations with little or no room for operational disruption and is among the most lucrative examples of ransomware. Major organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturing company headquartered in the Chicago metro area and has around 500 workers. The Ryuk intrusion had shut down all essential operations and manufacturing processes. The majority of the client's system backups had been on-line at the start of the intrusion and were destroyed. The client was taking steps for paying the ransom (more than $200K) and wishfully thinking for good luck, but in the end reached out to Progent.


"I can't say enough about the care Progent gave us during the most stressful time of (our) businesses life. We may have had to pay the cybercriminals except for the confidence the Progent team gave us. The fact that you could get our messaging and important servers back quicker than five days was earth shattering. Each staff member I interacted with or e-mailed at Progent was amazingly focused on getting us working again and was working at all hours to bail us out."

Progent worked together with the customer to quickly identify and assign priority to the mission critical services that needed to be restored to make it possible to continue departmental functions:

  • Microsoft Active Directory
  • Electronic Mail
  • Financials/MRP
To begin, Progent followed ransomware event response industry best practices by stopping lateral movement and clearing infected systems. Progent then started the task of recovering Windows Active Directory, the heart of enterprise networks built on Microsoft Windows technology. Microsoft Exchange messaging will not operate without AD, and the customer's financials and MRP software used SQL Server, which needs Active Directory for access to the data.

In less than 2 days, Progent was able to re-build Windows Active Directory to its pre-intrusion state. Progent then performed reinstallations and storage recovery of needed applications. All Microsoft Exchange Server data and attributes were usable, which accelerated the rebuild of Exchange. Progent was able to collect non-encrypted OST data files (Outlook Offline Folder Files) on user desktop computers in order to recover email data. A not too old offline backup of the customer's accounting/MRP systems made it possible to recover these required programs back online. Although a lot of work needed to be completed to recover totally from the Ryuk attack, critical services were recovered quickly:


"For the most part, the manufacturing operation was never shut down and we delivered all customer shipments."

Throughout the following few weeks important milestones in the recovery process were completed through tight collaboration between Progent consultants and the customer:

  • Self-hosted web sites were restored with no loss of data.
  • The MailStore Exchange Server exceeding 4 million historical messages was brought on-line and available for users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables/Inventory Control functions were completely operational.
  • A new Palo Alto Networks 850 security appliance was set up and programmed.
  • 90% of the desktop computers were operational.

"A huge amount of what transpired those first few days is nearly entirely a fog for me, but my team will not forget the countless hours each of your team accomplished to help get our company back. I have been working together with Progent for the past 10 years, possibly more, and each time I needed help Progent has come through and delivered. This situation was a testament to your capabilities."

Conclusion
A potential enterprise-killing disaster was dodged due to results-oriented professionals, a wide array of technical expertise, and tight collaboration. Although in post mortem the ransomware attack detailed here would have been disabled with current security technology solutions and security best practices, team training, and well thought out incident response procedures for data protection and proper patching controls, the reality is that government-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a ransomware incident, feel confident that Progent's team of experts has substantial experience in ransomware virus blocking, cleanup, and data restoration.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), I'm grateful for making it so I could get rested after we got past the initial push. All of you did an amazing job, and if anyone that helped is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Ribeirão Preto
For ransomware system recovery services in the Ribeirão Preto area, call Progent at 800-462-8800 or go to Contact Progent.



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    If your office computer system mixes Solaris platforms with Windows, Progent can help you to incorporate your IT resources into a unified environment that allows all your operating systems to run side by side for easy administration, transparent dataflow, high dependability, enhanced throughput, and strong security. Progent's Solaris and MS Windows coexistence assistance offerings feature IT infrastructure configuration and support, consulting for Windows services for UNIX, online network monitoring and administration, online network help and repair, in-person technical support, and Contact Center outsourcing.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to halt the progress of an active ransomware attack. Call 800-462-8800

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    Even if your company has a small network services group and a limited technology budget, your information system can still feature the same high reliability and performance that once needed a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-premier network professionals, the latest system management products for 24x7 monitoring and threshold alarms, and cost-effective service programs such as a help desk service to keep your mission-critical business applications and hardware up and running.

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    Progent's Support Program for IT Service Organizations lets you use Progent's information technology experts under your own service brand as a transparent arm of your IT services team.

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    Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide economical online and onsite expertise, software development, and debugging services for businesses of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you plan and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud-based components into a seamless intranet solution.

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    MS Communications Server delivers IM and Real Presence as part of an extensible, world-class package offering advanced protection, seamless integration with other Microsoft software, an expandable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product allows lower costs and elevated operational efficiencies, increased worker productivity, and better intellectual property protection. Microsoft Communications Server has been replaced by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications consultants can provide online and onsite support and troubleshooting services for your Office Communications Server deployment and can help you to assess the costs and benefits of upgrading to Skype for Business. Progent can also assist you to design and implement an efficient upgrade that will add significant strategic value to your information network

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    With virtual servers, companies are able to run many virtual servers on a single physical server. Virtual server technology allows businesses to enjoy all the advantages of server segmentation, but without the costs that goes with buying additional server hardware. Virtualization is the enabling technology for private clouds, which offer major advantages including reducing the costs of capital equipment, datacenter facilities, and management while enhancing data security, network availability, and disaster recovery. Other key server management options are server monitoring software, Microsoft WSUS, and remote system management cards. Progent's certified server management consultants can assist you with all areas of server consolidation and management to enable your business to cut costs and save time.

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  • System Center 2016 Configuration Manager Remote Technical Support Support and Integration SCCM 2016 and SQL Server 2016

  • MS SQL Cybersecurity Firms
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    Progent's certified SQL Server application programmers and DBAs offer remote consulting to help businesses of any size to build, manage, and maintain applications powered by the Microsoft SQL Server platform and .NET framework. Progent's SQL Server experts can provide help with any facet of application development in solutions that can include small business or departmental databases to VLDB applications and data warehousing.

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    Progent is among the most qualified IT consulting firms for designing email and messaging systems powered by Microsoft Exchange 2000. Progent is skilled in helping small businesses receive the full advantages of Exchange 2000 under common scenarios including updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 management.

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  • Desktop and Mobile Device Management Technicians
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    Progent's network consultants can help you to automate desktop PC software update management by delivering support for administration solutions such as System Center Configuration Manager, Systems Management Server, and WSUS.

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  • Small Business IT Support Consultant Rates
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    Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you are invoiced just for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services provided during normal business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to allow less critical problems to fester.

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  • NetApp MetroCluster Disaster Recovery Consulting Services
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    Progent can provide enterprise customers the services of a NetApp-certified consultant for remote or onsite support for NetApp's complete family of SAN storage products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage technology supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and remediation. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN environments efficiently following best practices.

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  • Small Business 300 AP Remote Troubleshooting
    Small Business WAP551 Network Engineer

    Progent's Cisco-certified Wi-Fi integration consulting experts can help you to deploy, administer, and debug Cisco Small Business Wi-Fi APs.


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