Ransomware : Your Worst Information Technology Disaster
Ransomware  Remediation ExpertsCrypto-Ransomware has become a too-frequent cyber pandemic that presents an enterprise-level danger for businesses vulnerable to an assault. Multiple generations of ransomware such as Reveton, WannaCry, Locky, Syskey and MongoLock cryptoworms have been out in the wild for many years and continue to inflict havoc. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus more as yet unnamed viruses, not only encrypt on-line files but also infect all available system protection. Files synched to the cloud can also be rendered useless. In a poorly designed data protection solution, it can render automatic recovery impossible and basically knocks the entire system back to zero.

Getting back online services and information following a crypto-ransomware intrusion becomes a race against the clock as the targeted business tries its best to stop the spread and cleanup the ransomware and to restore mission-critical operations. Because ransomware requires time to replicate, penetrations are usually sprung on weekends and holidays, when penetrations in many cases take longer to notice. This multiplies the difficulty of promptly assembling and organizing a knowledgeable mitigation team.

Progent makes available a range of services for protecting Ribeirão Preto businesses from ransomware penetrations. These include team education to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat defense to detect and disable zero-day modern malware attacks. Progent also can provide the assistance of expert crypto-ransomware recovery consultants with the track record and commitment to re-deploy a breached environment as rapidly as possible.

Progent's Ransomware Restoration Services
Following a crypto-ransomware penetration, even paying the ransom in cryptocurrency does not provide any assurance that criminal gangs will return the keys to unencrypt any of your information. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their files even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The fallback is to re-install the key components of your Information Technology environment. Absent the availability of complete system backups, this requires a broad complement of skill sets, professional project management, and the ability to work non-stop until the recovery project is finished.

For decades, Progent has provided professional Information Technology services for companies throughout the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have attained high-level industry certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience with accounting and ERP applications. This breadth of expertise affords Progent the ability to efficiently understand important systems and consolidate the surviving components of your computer network system following a ransomware attack and rebuild them into an operational system.

Progent's ransomware group utilizes best of breed project management systems to coordinate the complex restoration process. Progent understands the importance of working swiftly and in concert with a customer's management and Information Technology staff to prioritize tasks and to put key services back on line as fast as possible.

Customer Case Study: A Successful Ransomware Incident Recovery
A customer sought out Progent after their organization was penetrated by Ryuk ransomware. Ryuk is thought to have been created by North Korean state hackers, possibly adopting algorithms exposed from the U.S. National Security Agency. Ryuk goes after specific companies with limited tolerance for disruption and is one of the most lucrative versions of crypto-ransomware. Major organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing company based in Chicago and has about 500 staff members. The Ryuk intrusion had frozen all business operations and manufacturing capabilities. The majority of the client's system backups had been on-line at the time of the intrusion and were encrypted. The client was pursuing financing for paying the ransom demand (more than two hundred thousand dollars) and praying for good luck, but ultimately reached out to Progent.

"I cannot tell you enough in regards to the expertise Progent gave us during the most stressful period of (our) company's existence. We had little choice but to pay the Hackers except for the confidence the Progent experts afforded us. That you were able to get our e-mail system and production applications back quicker than a week was amazing. Each person I interacted with or communicated with at Progent was hell bent on getting us restored and was working non-stop on our behalf."

Progent worked hand in hand the client to quickly get our arms around and assign priority to the essential services that had to be addressed to make it possible to restart departmental operations:

  • Active Directory (AD)
  • Microsoft Exchange Server
  • Accounting/MRP
To start, Progent adhered to AV/Malware Processes incident response industry best practices by halting lateral movement and performing virus removal steps. Progent then initiated the steps of recovering Microsoft Active Directory, the foundation of enterprise networks built on Microsoft Windows technology. Exchange email will not work without Windows AD, and the customer's accounting and MRP software used Microsoft SQL, which requires Active Directory for security authorization to the information.

Within 2 days, Progent was able to restore Windows Active Directory to its pre-attack state. Progent then accomplished reinstallations and hard drive recovery of mission critical systems. All Microsoft Exchange Server ties and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was able to collect local OST data files (Outlook Email Off-Line Data Files) on various desktop computers and laptops in order to recover mail information. A recent offline backup of the businesses accounting systems made them able to recover these required applications back available to users. Although a lot of work needed to be completed to recover totally from the Ryuk attack, critical services were recovered rapidly:

"For the most part, the assembly line operation was never shut down and we made all customer shipments."

Over the next few weeks key milestones in the recovery process were made through tight collaboration between Progent engineers and the client:

  • Internal web applications were brought back up with no loss of data.
  • The MailStore Server with over four million archived emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoicing/AP/AR/Inventory functions were completely functional.
  • A new Palo Alto 850 firewall was set up and programmed.
  • 90% of the desktop computers were back into operation.

"So much of what was accomplished in the early hours is mostly a blur for me, but our team will not soon forget the urgency each and every one of your team put in to help get our business back. I have entrusted Progent for the past 10 years, maybe more, and each time Progent has come through and delivered. This time was no exception but maybe more Herculean."

A potential business extinction disaster was avoided with top-tier professionals, a broad range of IT skills, and tight collaboration. Although in post mortem the crypto-ransomware virus incident described here should have been identified and prevented with current cyber security technology and ISO/IEC 27001 best practices, user and IT administrator training, and appropriate incident response procedures for data backup and proper patching controls, the reality is that government-sponsored cyber criminals from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware virus, remember that Progent's roster of experts has substantial experience in crypto-ransomware virus blocking, mitigation, and data disaster recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), thanks very much for allowing me to get rested after we made it past the first week. Everyone did an fabulous job, and if anyone is around the Chicago area, a great meal is on me!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Ribeirão Preto
For ransomware cleanup expertise in the Ribeirão Preto area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification through rigorous examination and extensive experience with network security architecture. ISSAP security experts have comprehensive understanding of access control systems and techniques, phone system and network infrastructure protection, cryptography, needs evaluation, BCP and DRP, and physical security. Progent's ISSAP-certified security experts can assist your company with all aspects of architecture security.

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    Microsoft Systems Management Server 2003 offers extra capability for change and configuration management of Windows-based systems via introducing Feature Packs. Feature Packs reduce the overall administrative costs of managing and configuring software by making it easier to copy system images, control mobile devices, and run management utilities. In addition to advising you about techniques to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you plan and perform IT tasks that cover areas that Feature Packs are intended to streamline. Progent's migration and upgrade services can minimize cost and reduce business disruption as you move to new operating systems and programs. Progent's wireless engineers can show you how to define efficient processes and policies to manage handheld computers and smart mobile phones so your mobile workforce stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security strategy that incorporates policies, processes and IT products to keep your IT computer system safe.

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    Progent's Microsoft certified engineers can provide remote and onsite support expertise to assist your company to administer, maintain, and troubleshoot PCs powered by Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, data and identity protection, backup and restore, remote access, mobile device management, wireless configuration, and remote system monitoring.

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    Progent's Microsoft Premier engineers offer expert consulting for major deployments of Microsoft Exchange 2007. Progent's consultants can help you plan multi-location Exchange Server 2007 installations or updates and can provide local personnel to help large companies with installations of Exchange Server in the or any region covered by Progent's consultants.

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    Progent's Microsoft and Cisco-certified consulting engineers can help your organization to assess the value of Microsoft Exchange 2010 for your business and can assist you to design and implement a smooth upgrade to Microsoft Exchange Server 2010 from Exchange Server 2003 or Exchange Server 2007 that will provide quick return on investment by increasing your productivity, lowering the expense of hardware and service, streamlining administration, and consolidating your vital communications platforms.

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