Crypto-Ransomware : Your Feared Information Technology Disaster
Ransomware  Remediation ConsultantsCrypto-Ransomware has become an escalating cyber pandemic that presents an existential threat for businesses of all sizes unprepared for an attack. Different versions of crypto-ransomware such as CrySIS, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been out in the wild for many years and continue to cause damage. Modern strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, plus frequent unnamed malware, not only do encryption of on-line files but also infect any configured system protection. Data replicated to off-site disaster recovery sites can also be corrupted. In a poorly designed environment, this can render any recovery hopeless and basically sets the network back to zero.

Restoring programs and data after a ransomware intrusion becomes a race against the clock as the targeted business struggles to stop lateral movement and eradicate the crypto-ransomware and to restore mission-critical operations. Because crypto-ransomware takes time to replicate, attacks are usually launched during nights and weekends, when penetrations may take longer to identify. This multiplies the difficulty of rapidly assembling and orchestrating an experienced response team.

Progent has a range of solutions for protecting Raleigh enterprises from ransomware events. Among these are staff training to help identify and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based threat protection to detect and suppress day-zero modern malware assaults. Progent also can provide the services of veteran ransomware recovery professionals with the skills and commitment to re-deploy a compromised environment as urgently as possible.

Progent's Ransomware Restoration Help
Following a crypto-ransomware event, even paying the ransom in Bitcoin cryptocurrency does not ensure that distant criminals will provide the codes to unencrypt any or all of your information. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their files after having paid the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The fallback is to setup from scratch the essential parts of your Information Technology environment. Absent access to essential information backups, this calls for a wide complement of skill sets, professional team management, and the ability to work non-stop until the job is over.

For twenty years, Progent has made available professional IT services for companies throughout the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have been awarded advanced industry certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have earned internationally-recognized industry certifications including CISM, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has experience with financial systems and ERP application software. This breadth of experience affords Progent the capability to rapidly determine important systems and integrate the remaining components of your network system after a ransomware event and configure them into a functioning system.

Progent's ransomware team deploys top notch project management applications to coordinate the complex recovery process. Progent knows the importance of working quickly and in unison with a customer's management and Information Technology resources to assign priority to tasks and to put the most important services back on-line as soon as possible.

Client Story: A Successful Ransomware Penetration Recovery
A client sought out Progent after their network system was crashed by Ryuk ransomware. Ryuk is thought to have been launched by North Korean state cybercriminals, suspected of using techniques leaked from the U.S. National Security Agency. Ryuk seeks specific organizations with limited room for operational disruption and is one of the most lucrative instances of ransomware malware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturer located in the Chicago metro area and has around 500 workers. The Ryuk penetration had paralyzed all essential operations and manufacturing capabilities. The majority of the client's system backups had been directly accessible at the start of the attack and were damaged. The client was actively seeking loans for paying the ransom (more than $200K) and wishfully thinking for the best, but in the end made the decision to use Progent.


"I can't tell you enough about the support Progent provided us during the most critical time of (our) company's survival. We may have had to pay the cyber criminals behind the attack if not for the confidence the Progent experts provided us. The fact that you were able to get our e-mail system and production servers back on-line faster than five days was beyond my wildest dreams. Every single expert I got help from or messaged at Progent was laser focused on getting us back online and was working breakneck pace on our behalf."

Progent worked with the customer to rapidly get our arms around and assign priority to the most important elements that had to be restored in order to continue business operations:

  • Microsoft Active Directory
  • Electronic Mail
  • Financials/MRP
To start, Progent followed AV/Malware Processes incident response industry best practices by halting the spread and cleaning up infected systems. Progent then began the work of recovering Active Directory, the key technology of enterprise environments built upon Microsoft technology. Microsoft Exchange Server messaging will not function without Windows AD, and the client's accounting and MRP applications leveraged Microsoft SQL, which requires Active Directory for security authorization to the information.

In less than two days, Progent was able to recover Windows Active Directory to its pre-penetration state. Progent then assisted with rebuilding and storage recovery on mission critical systems. All Exchange schema and configuration information were intact, which greatly helped the restore of Exchange. Progent was able to assemble intact OST data files (Outlook Email Off-Line Folder Files) on team workstations and laptops in order to recover email messages. A recent offline backup of the businesses accounting/ERP systems made them able to recover these essential programs back on-line. Although significant work needed to be completed to recover fully from the Ryuk attack, essential services were restored rapidly:


"For the most part, the production line operation was never shut down and we made all customer orders."

Throughout the next few weeks critical milestones in the restoration project were made in tight collaboration between Progent engineers and the client:

  • Self-hosted web sites were restored with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million historical emails was brought online and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control capabilities were fully recovered.
  • A new Palo Alto 850 firewall was brought on-line.
  • Most of the desktops and laptops were functioning as before the incident.

"So much of what transpired in the early hours is mostly a haze for me, but my management will not soon forget the commitment each and every one of you put in to give us our business back. I've utilized Progent for at least 10 years, possibly more, and every time Progent has come through and delivered as promised. This situation was no exception but maybe more Herculean."

Conclusion
A probable business catastrophe was evaded through the efforts of results-oriented professionals, a wide array of IT skills, and close collaboration. Although in hindsight the ransomware incident described here could have been shut down with advanced cyber security systems and security best practices, team education, and appropriate incident response procedures for information backup and applying software patches, the reality is that state-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do get hit by a crypto-ransomware incident, feel confident that Progent's team of experts has proven experience in ransomware virus blocking, removal, and file disaster recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thank you for letting me get rested after we made it over the initial push. All of you did an impressive effort, and if anyone that helped is around the Chicago area, dinner is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Raleigh
For ransomware cleanup consulting in the Raleigh area, phone Progent at 800-462-8800 or visit Contact Progent.



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    If your business operates a Solaris environment or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-certified consultants can assist your whole organization in a broad range of security topics including security administration practices, security architecture and models, connection management systems and techniques, applications development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and business continuity planning. CISM and CISSP define the fundamental competencies and international standards of knowledge that information security professionals are required to master. These accreditations offer executive management the assurance that consultants who have achieved their CISM or CISSP certification have the background and knowledge to deliver effective security management and engineering services.

  • Remote Consulting Remote Data Backup and Recovery Service Remote DPM Backup and Restore Service Consulting Services
  • Research Triangle North Carolina Raleigh Nephilim Crypto-Ransomware Rollback
  • Remote Remote Troubleshooting Windows Server 2019 Windows Defender ATP Windows Server 2019 upgrade Consultant
  • Remote Server Management Specialist Specialist Peppercon eRIC
  • Remote Workers Raleigh Consulting Services - Management Tools Consulting Services Raleigh, NC, United States 24/7/365 At Home Workers Guidance nearby Raleigh - Endpoint Management Systems Consulting Services Raleigh, NC
  • SCDPM and Exchange DAGs Engineer SCDPM Specialists
  • SMS Upgrade Help and Support Integration SMS Server 2003 Migration

  • 24-7 Services Documentation Technology Consulting Services
    Service Reporting Consultants

    Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each staff member to each client. The practice of detailing and organizing service activity allows more effective support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

  • SQL Server 2017 SSRS Support SQL Server 2017 High Availability IT Consultants
  • Security Cybersecurity Contractor Raleigh North Carolina Firewall Consulting Services Raleigh, USA
  • Biggest Raleigh Egregor Crypto-Ransomware Rollback Raleigh, NC
  • Services Ryuk ransomware protection Largest ransomware cryptoworm recovery Professionals
  • Setup BlackBerry Software Raleigh Wake Forest Garner Cary Systems Consultant BlackBerry Enterprise Server Raleigh Durham Chapel Hill
  • SharePoint 2013 Workflow Manager Remote Technical Support Technical Consultant SharePoint 2013

  • At Home Workforce Data Protection Professional
    Remote Employees Data Protection Support

    Progent can help small and mid-size companies to plan, implement, validate and troubleshoot backup/recovery systems to support teleworkers.

  • SharePoint Portal Server IT Consulting SPS 2019 Consulting
  • SharePoint Server 2013 Technical Support Services Microsoft Experts Office SharePoint Server 2010 Specialists
  • Shared Network Support Help Desk Costs IT Consulting Shared Helpdesk Economics Online Help

  • Microsoft Office 2003 Outsourcing
    Microsoft Office System Small Office Server Support

    Progent's IT outsourcing services for small businesses include designing 2003 Server, .NET Server, and Microsoft BackOffice systems, managing upgrades to XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and on-premises repair, resolving stubborn IT issues, and producing a company-wide security strategy. Progent can show you how to enhance system availability and throughput with zero-downtime configuration, redundant network architecture, and proactive server monitoring. Progent also offers special project help for major migrations and can help with needs definition, resource inventory, BOM production, vendor selection, procurement coordination, and full documentation. Progent's computer outsourcing help also includes education for office productivity software such as Microsoft Office.

  • Small Business IT Outsourcing Technology Professional Services IT Outsourcing
  • Raleigh Raleigh Egregor Crypto-Ransomware Operational-Recovery
  • Small Office IT Outsourcing Small Business Information Technology Support
  • Small Office Network Support Company Small Business Outsource IT
  • SonicWall NSA 3650 Firewall Security Consultants Firewall Support SonicWall VPN
  • Systems Management Server Consulting Services Systems Management Server Consultant Services
  • Tech Support Outsource OpenBSD BSD Tech Consultant
  • Technical Support RIM BlackBerry Exchange Specialist BlackBerry Redirector

  • SQL Server 2008 Upgrade Help
    Microsoft SQL Consultancy

    SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the fast development of cutting-edge high-end applications that can provide your business a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft integration, ensures you success in designing, installing and supporting Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET environment.

  • Technical Support Services Ekahau Wi-Fi Site Survey and Design Ekahau Wi-Fi Site Debugging Setup and Support
  • 24x7 Raleigh DopplePaymer Ransomware Restoration Research Triangle North Carolina
  • Technology Consulting Services Exchange 2007 Microsoft Exchange Computer Engineer
  • Technology Professional Wireless Security Inventory Engineer Network Security Assessment
  • Telecommuters Raleigh Consulting and Support Services - Backup/Restore Technology Consulting Services Raleigh North Carolina Raleigh North Carolina Raleigh At Home Workforce Backup Solutions Consultants
  • Top Ranked Raleigh Egregor Ransomware Forensics Analysis Raleigh, USA Research Triangle North Carolina, United States Raleigh WannaCry Ransomware Forensics

  • Smartphone patch management Consultants
    24/7 iPad patch management Consulting Services

    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoints scanners, network infrastructure appliances such as switches and wireless APs, and Internet-of-Things devices such as sensors and robotics.

  • Top Ranked Raleigh-Wake County Support Team Raleigh, North Carolina Management

  • Small Offices Expert
    Small Business Small Office IT Support

    Progent delivers the services of Microsoft and Cisco-Premier IT consulting experts to show clients economical ways to help businesses optimize the benefits of Microsoft and Cisco technology. For environments that range from remote offices to nationwide corporations, Progent's expert consultants can help you improve your information system's e-mail infrastructure, protection, availability, throughput, and system management.

  • Top Rated DopplePaymer ransomware protection and recovery Specialists Nephilim ransomware protection and recovery Consultants
  • Troubleshooting Microsoft Windows 7 Microsoft Windows 7 Migration Onsite Technical Support
  • UNIX with Windows Professionals Solaris with Windows Consultancy

  • Amazon AWS instances Designer
    After Hours Amazon EC2 instances Programming Firms

    Progent can provide affordable online consulting to help companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.

  • Ubuntu Linux, Sun Solaris, UNIX Configuration After Hours Slackware Linux, Solaris, UNIX Onsite Technical Support Raleigh North Carolina
  • VMware Hy7brid Cloud Consultant Services VMware VMotion Consultant
  • VMware vCloud Director vCD Technology Professional VMware vRealize Automation vRA Professional
  • Video Conferencing Support Services Video Conferencing Information Technology Consulting
  • White Papers IT Outsourcing Advantages IT Outsourcing and Co-sourcing Whitepapers

  • Immediate Work at Home Remote Support Services
    At Home Workers Technology Consulting

    Progent has 20 years of background assisting small and medium-size businesses to design, implement, tune, administer, and debug computer networks that support a remote workforce.

  • Windows 2000 Support and Help Upgrade Consultant Windows Server 2000
  • Windows 2012 Failover Clustering Consultants Failover Clusters Windows Server 2012 Technical Support
  • Windows 7 Upgrade Remote Support Windows 7 Upgrade Support
  • Windows Server 2012 R2 Virtual Fibre Channel Technical Consultant Help and Support Windows Server 2012R2 Hyper-V Virtual Switch
  • Windows and Solaris IT Consultant UNIX with Windows Technical Support Services

  • At Home Employees Cloud Integration Setup and Support
    Specialist At Home Workers Cloud Integration

    Progent can assist small and medium-size businesses to provide their at-home workforce with reliable integration with public cloud resources.

  • Work from Microsoft Consultants Telecommuter Jobs Open Now Recruiter Home Based Cisco Consultant Job
  • application Testing Lab Consultants Consultancy Capacity Planning Test Lab
  • ransomware removal and data recovery Consultants Technology Professional Ryuk ransomware hot line
  • ransomware removal and restore Specialist Consulting Services ransomware removal and file recovery
  • wireless IP phones and CUCM Online Help Support Outsourcing 802.11 6/6E Migration

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