Ransomware : Your Worst IT Nightmare
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a too-frequent cyber pandemic that represents an extinction-level danger for businesses poorly prepared for an assault. Different iterations of ransomware such as Reveton, Fusob, Locky, NotPetya and MongoLock cryptoworms have been running rampant for many years and still inflict harm. Newer versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, along with daily as yet unnamed malware, not only do encryption of online data files but also infiltrate all available system backups. Information replicated to the cloud can also be encrypted. In a poorly architected environment, this can render automatic restoration useless and effectively knocks the datacenter back to square one.

Restoring applications and information after a ransomware intrusion becomes a race against time as the targeted organization tries its best to stop the spread and clear the virus and to restore mission-critical activity. Since ransomware requires time to replicate, assaults are frequently launched at night, when attacks may take longer to notice. This multiplies the difficulty of rapidly mobilizing and coordinating a qualified mitigation team.

Progent makes available a variety of services for securing Raleigh enterprises from ransomware attacks. These include staff training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based threat defense to discover and suppress zero-day malware attacks. Progent also offers the services of seasoned ransomware recovery engineers with the track record and perseverance to re-deploy a breached network as soon as possible.

Progent's Ransomware Recovery Services
Soon after a ransomware attack, sending the ransom in Bitcoin cryptocurrency does not guarantee that criminal gangs will provide the needed codes to decipher all your files. Kaspersky Labs estimated that 17% of crypto-ransomware victims never recovered their data after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the typical crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The alternative is to setup from scratch the vital elements of your Information Technology environment. Without the availability of full system backups, this calls for a broad range of skills, top notch team management, and the ability to work non-stop until the task is completed.

For twenty years, Progent has provided expert IT services for companies across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have earned top certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security consultants have earned internationally-recognized certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise in financial management and ERP application software. This breadth of experience provides Progent the ability to quickly determine critical systems and re-organize the surviving parts of your IT system after a crypto-ransomware event and configure them into an operational system.

Progent's ransomware group deploys best of breed project management tools to coordinate the complicated restoration process. Progent appreciates the urgency of acting quickly and in concert with a client's management and Information Technology staff to assign priority to tasks and to get essential applications back online as soon as humanly possible.

Client Case Study: A Successful Ransomware Incident Response
A client engaged Progent after their network system was crashed by Ryuk ransomware. Ryuk is believed to have been developed by North Korean government sponsored criminal gangs, possibly using algorithms leaked from the U.S. NSA organization. Ryuk attacks specific organizations with little or no tolerance for disruption and is among the most profitable instances of crypto-ransomware. Headline organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturer headquartered in the Chicago metro area and has about 500 staff members. The Ryuk attack had paralyzed all company operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the time of the attack and were damaged. The client was taking steps for paying the ransom (exceeding $200K) and praying for the best, but ultimately called Progent.

"I cannot say enough in regards to the help Progent gave us during the most critical period of (our) businesses survival. We most likely would have paid the Hackers except for the confidence the Progent team gave us. The fact that you were able to get our messaging and key applications back into operation quicker than five days was amazing. Each person I interacted with or texted at Progent was totally committed on getting us back online and was working 24 by 7 on our behalf."

Progent worked with the customer to quickly determine and prioritize the mission critical elements that had to be addressed to make it possible to continue business functions:

  • Active Directory (AD)
  • Electronic Messaging
  • MRP System
To get going, Progent adhered to AV/Malware Processes incident response best practices by stopping lateral movement and cleaning systems of viruses. Progent then started the task of restoring Microsoft AD, the foundation of enterprise environments built on Microsoft technology. Microsoft Exchange Server email will not function without Active Directory, and the customer's MRP system used Microsoft SQL, which needs Windows AD for authentication to the databases.

In less than 48 hours, Progent was able to rebuild Active Directory to its pre-virus state. Progent then accomplished reinstallations and storage recovery of mission critical systems. All Exchange ties and configuration information were usable, which accelerated the restore of Exchange. Progent was also able to locate non-encrypted OST data files (Microsoft Outlook Off-Line Data Files) on various desktop computers and laptops to recover email information. A recent offline backup of the customer's accounting/MRP software made it possible to restore these required programs back servicing users. Although a large amount of work needed to be completed to recover completely from the Ryuk attack, critical services were returned to operations rapidly:

"For the most part, the assembly line operation was never shut down and we made all customer orders."

Throughout the following month critical milestones in the recovery project were achieved through tight cooperation between Progent consultants and the customer:

  • In-house web sites were brought back up without losing any information.
  • The MailStore Exchange Server with over four million archived messages was brought on-line and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/AR/Inventory capabilities were 100 percent restored.
  • A new Palo Alto 850 security appliance was deployed.
  • 90% of the user desktops and notebooks were operational.

"A huge amount of what occurred those first few days is mostly a haze for me, but we will not forget the urgency each of you accomplished to help get our company back. I have been working together with Progent for the past 10 years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered. This situation was a stunning achievement."

A potential business extinction catastrophe was avoided through the efforts of results-oriented professionals, a broad spectrum of technical expertise, and tight teamwork. Although in analyzing the event afterwards the ransomware penetration described here would have been identified and disabled with current security technology and security best practices, user and IT administrator training, and well designed incident response procedures for information backup and keeping systems up to date with security patches, the reality remains that government-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware incursion, remember that Progent's roster of professionals has proven experience in crypto-ransomware virus blocking, remediation, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were contributing), thank you for making it so I could get some sleep after we made it past the initial push. Everyone did an fabulous job, and if anyone is around the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Raleigh
For ransomware recovery expertise in the Raleigh metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Co-managed Help Desk service allows your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the top shared professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  • Top Quality SQL Server Capacity Planning Coding SQL Server Capacity Planning Development Company

  • Flexential Tampa Colocation Center Consulting Services
    Flexential Tampa Data Center Consult

    Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting. Progent has a team of IT consultants located in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity planning experts. Progent can also assist you to design and implement a migration to the Flexential facility by providing services such as planning solution configuration, recommending hardware, system setup and testing, debugging, streamling remote network management, and educating your network support team.

  • Top Ranked Altaro VM Backup Scheduling Network Consultant Hornetsecurity Altaro VM Backup Disaster Recovery Online Troubleshooting
  • Top Sun Solaris Migration Consulting Top Ranked Solaris-Windows Upgrade
  • Troubleshooting Windows Server 2012 R2 Configuration Manager Windows Server 2012R2 Data Deduplication Remote Support
  • Raleigh Egregor Ransomware System-Rebuild Raleigh, NC
  • Unity Connection On-site Support Top CCIE Expert Certified IM and Presence Service IT Consultant
  • Top Raleigh Hermes Crypto-Ransomware Restoration Research Triangle North Carolina
  • WatchGuard Firebox M270 Firewall Network Consultants WatchGuard Firebox Firewall Security Services

  • 24/7/365 ISA Server 2006 Computer Consultant
    TMG 2010 Security Tech Services

    Secure Application Publishing with Internet Security and Acceleration Server 2006 allows more protection of intranet resources while supporting increased efficiency by making these applications available to authorized remote users. ISA Server 2006 can guard corporate applications, services, and data throughout all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-premier Internet Security and Acceleration Server experts can show you how to design, install, configure, and support Internet Security and Acceleration Server 2006 on your network so that your company benefits from a smart and economical balance of security, productivity, and performance.

  • Raleigh Durham Chapel Hill, USA 24x7 Raleigh Avaddon Ransomware Business-Recovery
  • Windows 2019 Server Assessment Raleigh, NC Windows 2019 Server Setup Raleigh North Carolina
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  • Windows 7 Upgrade Specialist Online Support Services Windows 7 Training
  • Windows Server 2012 R2 Hyper-V 3.0 Consultancy Consultant Microsoft Hyper-V 3.0 Server Virtualization

  • MSP360 Exchange Mailbox Backup Setup and Support
    MSP360 Managed Backup Remote Technical Support

    Progent's data protection experts can assist you to design, implement and manage a backup plan based on MSP360 Backup technology to protect your assets residing on any leading public cloud. Progent can provide monitoring and management to prevent data loss caused by human mistakes, system error, malicious insiders, and external assaults like ransomware.

  • Windows Server Essentials Dashboard Specialist Engineers Windows Server Essentials
  • Windows and Solaris Consulting Microsoft Windows and UNIX Specialist

  • Microsoft Access application programming Consulting Services
    Consultancy Microsoft Access migration

    Progent offers cost-effective online support for all editions of Office Access including desktop and browser-based versions and can provide advanced support for Access application programming, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also can provide tailored online classes for Access programming and DBA services.

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  • Windows, UNIX, Solaris Online Support Services UNIX with Windows IT Consultants

  • Exchange Server 2016 Upgrade Planning On-site Support
    Top Quality Exchange 2016 Migration Planning Support and Help

    Progent can help your business in all phases of your upgrade to Exchange Server 2016 such as planning high availability architecture for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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  • wireless IP phones and Cisco Unified Communications Manager Onsite Technical Support Consultant Services wireless IP phone upgrades

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