Crypto-Ransomware : Your Worst Information Technology Catastrophe
Ransomware  Recovery ExpertsRansomware has become a too-frequent cyberplague that represents an existential danger for organizations unprepared for an assault. Versions of crypto-ransomware like the Reveton, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for a long time and continue to cause harm. Modern strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as more as yet unnamed malware, not only do encryption of on-line information but also infiltrate any accessible system protection mechanisms. Files synched to off-site disaster recovery sites can also be corrupted. In a poorly architected system, this can make automatic restore operations hopeless and basically knocks the datacenter back to zero.

Getting back online programs and information following a ransomware event becomes a sprint against time as the victim tries its best to contain and eradicate the ransomware and to restore mission-critical activity. Because crypto-ransomware takes time to replicate, assaults are usually launched during nights and weekends, when attacks tend to take longer to identify. This compounds the difficulty of rapidly mobilizing and organizing an experienced mitigation team.

Progent provides an assortment of solutions for securing Raleigh businesses from ransomware attacks. Among these are team member training to help identify and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat defense to discover and quarantine day-zero modern malware assaults. Progent also can provide the assistance of seasoned ransomware recovery professionals with the track record and commitment to rebuild a breached environment as quickly as possible.

Progent's Ransomware Recovery Support Services
Soon after a crypto-ransomware penetration, even paying the ransom in cryptocurrency does not guarantee that cyber criminals will provide the needed codes to decrypt any of your data. Kaspersky ascertained that 17% of crypto-ransomware victims never recovered their files even after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the average ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The alternative is to setup from scratch the essential components of your IT environment. Absent access to full system backups, this calls for a broad range of skill sets, professional project management, and the capability to work continuously until the recovery project is over.

For twenty years, Progent has made available expert IT services for companies across the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have attained top industry certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have earned internationally-recognized industry certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial management and ERP application software. This breadth of experience provides Progent the skills to knowledgably identify important systems and integrate the remaining pieces of your network system after a ransomware attack and configure them into an operational network.

Progent's recovery team has state-of-the-art project management systems to coordinate the sophisticated restoration process. Progent understands the urgency of working quickly and in concert with a customer's management and Information Technology staff to assign priority to tasks and to get key applications back online as soon as humanly possible.

Case Study: A Successful Ransomware Virus Recovery
A customer engaged Progent after their organization was taken over by the Ryuk crypto-ransomware. Ryuk is generally considered to have been deployed by Northern Korean state cybercriminals, possibly using technology leaked from the United States NSA organization. Ryuk attacks specific companies with little tolerance for operational disruption and is among the most profitable iterations of ransomware. Headline targets include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturer based in Chicago with about 500 employees. The Ryuk attack had shut down all company operations and manufacturing capabilities. Most of the client's system backups had been online at the beginning of the attack and were eventually encrypted. The client was taking steps for paying the ransom (more than two hundred thousand dollars) and hoping for the best, but ultimately engaged Progent.


"I can't say enough about the support Progent gave us during the most stressful time of (our) businesses life. We had little choice but to pay the Hackers except for the confidence the Progent group afforded us. That you could get our e-mail system and essential servers back online in less than 1 week was earth shattering. Every single expert I talked with or messaged at Progent was laser focused on getting us back on-line and was working 24 by 7 to bail us out."

Progent worked with the customer to rapidly understand and prioritize the critical applications that had to be restored to make it possible to resume departmental functions:

  • Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To start, Progent adhered to AV/Malware Processes penetration response industry best practices by halting the spread and clearing up compromised systems. Progent then began the work of recovering Microsoft Active Directory, the core of enterprise environments built on Microsoft Windows technology. Exchange messaging will not function without AD, and the client's accounting and MRP software leveraged Microsoft SQL, which depends on Active Directory for access to the databases.

Within two days, Progent was able to re-build Active Directory to its pre-virus state. Progent then completed rebuilding and storage recovery on the most important applications. All Exchange ties and configuration information were usable, which accelerated the restore of Exchange. Progent was able to assemble intact OST data files (Outlook Offline Data Files) on staff desktop computers in order to recover email messages. A recent off-line backup of the customer's accounting/ERP software made it possible to recover these vital programs back online. Although a lot of work needed to be completed to recover completely from the Ryuk event, critical systems were recovered quickly:


"For the most part, the production line operation ran fairly normal throughout and we produced all customer shipments."

Over the next few weeks important milestones in the restoration project were completed through close collaboration between Progent team members and the customer:

  • Internal web sites were returned to operation without losing any data.
  • The MailStore Exchange Server containing more than 4 million historical emails was spun up and available for users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables/Inventory capabilities were completely functional.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • 90% of the user desktops were functioning as before the incident.

"Much of what was accomplished in the initial days is mostly a haze for me, but we will not forget the urgency each and every one of the team accomplished to help get our business back. I have trusted Progent for the past ten years, maybe more, and every time Progent has outperformed my expectations and delivered. This event was a Herculean accomplishment."

Conclusion
A likely business-killing catastrophe was averted due to hard-working professionals, a wide spectrum of technical expertise, and close collaboration. Although in post mortem the ransomware virus penetration described here could have been identified and stopped with up-to-date cyber security technology and ISO/IEC 27001 best practices, team training, and well thought out incident response procedures for data backup and applying software patches, the fact remains that government-sponsored hackers from Russia, China and elsewhere are tireless and are an ongoing threat. If you do get hit by a crypto-ransomware attack, remember that Progent's team of experts has extensive experience in ransomware virus defense, mitigation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thank you for allowing me to get some sleep after we made it past the initial fire. Everyone did an impressive effort, and if anyone is around the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Raleigh
For ransomware recovery services in the Raleigh metro area, call Progent at 800-462-8800 or go to Contact Progent.



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  • Microsoft Small Business Server 2011 Computer Consulting
    SBS 2008 Remote Consulting

    Microsoft Small Business Server (SBS) is a low-cost collection of server products that provides the foundation for a feature-rich but manageable information. The IT demands of the Microsoft .NET products bundled with Microsoft Small Business Server calls for a computer consultant with hands-on background planning and building cohesive, end-to-end business network environments. Progent's SBS Server consultants have an average of over 10 years of background supporting computer systems powered by Microsoft platforms. This experience assures you success in deploying, managing, and troubleshooting IT environments that incorporate the Microsoft Small Business Server package of servers and productivity software.

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    Progent's Microsoft-certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create test environments and migration plans, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management, staff, create an enterprise-wide security strategy, streamline network administration, assist with application development, and generate and test a disaster recovery/business continuity plan.

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    Progent has 20 years of experience assisting small and medium-size organizations to design, install, optimize, manage, and debug information networks that incorporate an at-home workforce.

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    Progent's consultants can provide cost-effective remote consulting and technical support for Microsoft Windows Server Essentials. Progent offers full-service project management support so you can design and carry out an efficient move from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Cloud platforms and services.

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    Progent's UNIX platform support services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient one-stop consulting firm to show you how to create and manage a secure and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.

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    Progent can provide affordable remote access to an Oracle-certified MySQL RDBMS DBA or application programmer and can help organizations of all sizes to integrate and maintain MySQL within a robust network environment that offers advanced performance, scalability, and security. Progent also has proven skill helping companies port applications from an Oracle environment to MySQL.

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    Progent's Microsoft-certified experts offer companies of any size consulting, troubleshooting, and application development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced platform that uses web technology for intelligently connecting people, groups and data. SharePoint Server provides a central spot for your employees or clients to access, organize, distribute and interact with relevant data, files, and software and to communicate with one another. Microsoft SharePoint allows quicker and better decisions, more effective sharing across teams and more economical business practices. Windows SharePoint Services connect workers, customers, teams and major tasks with the information they've created in a way that makes data easy to locate, download and apply. Progent's certified SharePoint experts can assist your organization to support your existing SharePoint solution or migrate to the current release of SharePoint.

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    Progent can assist small and mid-size businesses to configure efficient remote endpoint management systems for administering endpoints used by teleworkers.

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    Progent offers the services of BlackBerry-certified consultants who can assist small organizations to design, manage, and troubleshoot BlackBerry technology economically and successfully, doing away with the need for an internal BlackBerry expert and reducing the cost and distraction of supporting a mobile wireless workforce. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-expert experts, Cisco CCIE network engineers, and CISSP and CISM-certified security engineers. This breadth of expertise, in conjunction with Progent's proven remote support model, offers small companies an efficient option for integrating BlackBerry devices and software productively into their IT network.

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    Progent can help you to create, deploy and manage a backup solution built around MSP360 Backup software to protect your assets hosted on any leading public cloud. Progent offers monitoring and remote management to protect against data loss resulting from human miscues, system error, ill-intentioned insiders, and malware assaults like ransomware.

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  • Urgent Wave 2 Wi-Fi controller Setup and Support
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    Cisco's {Catalyst wireless controllers streamline the administration of wireless networks by unifying the provisioning and management of wireless APs, tuning Wi-Fi performance by reducing the effect of RF congestion, enhancing wireless uptime with fast auto-failover, and hardening security by detecting threats and analyzing traffic content based on user type and location. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi solution or carry out a smooth upgrade to Cisco's modern Wi-Fi controller solutions.

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  • Exchange 2000 Upgrade Migration
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    Progent is one of the most qualified network consulting companies for creating email and messaging solutions powered by Exchange 2000. Progent is skilled in helping small companies get all the benefits of Exchange Server 2000 under typical situations including upgrading from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 support.

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  • Catalyst 2960 Switch Online Support Services
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    With the Catalyst line of switches for small and mid-size businesses, Cisco allows organizations to realize all the advantages of bringing intelligence to their IT infrastructures. Cisco's Catalyst switch technology allows you to enable features that make your network infrastructure highly available to accommodate time-critical requirements, scalable to facilitate growth, safe enough to guard restricted data, and designed for prioritizing and controlling traffic flows to optimize system performance. Progent's CCIE certified engineers can help you select and integrate Cisco Catalyst switches appropriate for your company. In addition, Progent's certified security specialists can help you create a strategic security policy and configure Cisco Catalyst switches so they help enforce your security strategy. Cisco Catalyst switches that Progent supports include the Cisco Catalyst 2940 switches, Catalyst 3750 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 switches.

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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, optimizing and repairing SCOM environments and can provide companies of any size advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can deliver responsive remote or on-premises technical support to assist you to remediate serious issues uncovered by SCOM 2012.

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