Crypto-Ransomware : Your Feared IT Disaster
Ransomware  Remediation ConsultantsCrypto-Ransomware has become an escalating cyber pandemic that poses an enterprise-level danger for businesses unprepared for an assault. Different iterations of ransomware such as Dharma, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been out in the wild for a long time and continue to cause destruction. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, as well as more as yet unnamed newcomers, not only encrypt on-line data but also infect all configured system backup. Files synchronized to cloud environments can also be rendered useless. In a vulnerable data protection solution, this can render automatic restore operations impossible and basically knocks the network back to square one.

Restoring applications and data following a ransomware attack becomes a sprint against time as the targeted organization tries its best to stop lateral movement and clear the ransomware and to resume mission-critical activity. Due to the fact that ransomware needs time to move laterally, penetrations are usually launched at night, when attacks in many cases take longer to recognize. This compounds the difficulty of promptly marshalling and organizing a capable response team.

Progent provides a range of solutions for protecting Raleigh businesses from crypto-ransomware attacks. These include team education to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's behavior-based threat protection to detect and quarantine day-zero malware assaults. Progent also provides the services of seasoned ransomware recovery engineers with the skills and perseverance to rebuild a compromised system as urgently as possible.

Progent's Ransomware Recovery Services
Soon after a ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not ensure that merciless criminals will respond with the needed keys to decrypt any or all of your data. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their data after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The fallback is to piece back together the critical components of your Information Technology environment. Without access to essential information backups, this requires a wide complement of skill sets, professional project management, and the ability to work 24x7 until the recovery project is finished.

For two decades, Progent has provided expert Information Technology services for companies across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have earned high-level industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have earned internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise with financial management and ERP software solutions. This breadth of experience provides Progent the skills to efficiently ascertain necessary systems and re-organize the surviving pieces of your Information Technology environment following a crypto-ransomware attack and assemble them into an operational system.

Progent's recovery team has powerful project management applications to coordinate the complicated recovery process. Progent knows the urgency of acting swiftly and together with a customer's management and Information Technology team members to assign priority to tasks and to put key services back on line as soon as humanly possible.

Client Case Study: A Successful Crypto-Ransomware Intrusion Recovery
A business sought out Progent after their network system was brought down by Ryuk ransomware virus. Ryuk is thought to have been deployed by North Korean government sponsored hackers, possibly adopting approaches exposed from the U.S. National Security Agency. Ryuk goes after specific companies with little or no room for operational disruption and is one of the most profitable instances of crypto-ransomware. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing company located in Chicago and has around 500 staff members. The Ryuk intrusion had frozen all company operations and manufacturing processes. Most of the client's information backups had been online at the time of the attack and were encrypted. The client was taking steps for paying the ransom (more than $200,000) and hoping for good luck, but ultimately brought in Progent.

"I cannot thank you enough in regards to the support Progent gave us throughout the most critical time of (our) businesses survival. We would have paid the criminal gangs except for the confidence the Progent group provided us. The fact that you were able to get our e-mail system and production applications back into operation quicker than five days was incredible. Each consultant I got help from or e-mailed at Progent was hell bent on getting our system up and was working day and night on our behalf."

Progent worked hand in hand the client to quickly get our arms around and prioritize the key services that needed to be addressed in order to continue departmental functions:

  • Active Directory
  • Electronic Messaging
  • Accounting/MRP
To get going, Progent followed ransomware event mitigation industry best practices by halting the spread and clearing up compromised systems. Progent then started the work of restoring Microsoft Active Directory, the key technology of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange Server email will not function without Windows AD, and the customer's financials and MRP system leveraged Microsoft SQL, which requires Windows AD for authentication to the databases.

Within two days, Progent was able to rebuild Active Directory to its pre-attack state. Progent then assisted with setup and storage recovery of critical applications. All Exchange data and attributes were intact, which accelerated the restore of Exchange. Progent was also able to locate intact OST data files (Outlook Email Offline Folder Files) on user desktop computers in order to recover email messages. A not too old off-line backup of the businesses accounting/MRP software made them able to restore these vital applications back available to users. Although a large amount of work remained to recover totally from the Ryuk attack, essential services were restored rapidly:

"For the most part, the manufacturing operation was never shut down and we produced all customer orders."

Over the following few weeks critical milestones in the restoration process were made in tight cooperation between Progent team members and the client:

  • In-house web sites were returned to operation with no loss of data.
  • The MailStore Exchange Server exceeding 4 million historical emails was brought online and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables (AR)/Inventory modules were 100 percent operational.
  • A new Palo Alto Networks 850 firewall was deployed.
  • 90% of the user workstations were functioning as before the incident.

"Much of what transpired those first few days is mostly a fog for me, but my team will not forget the countless hours all of you put in to help get our business back. I've trusted Progent for the past ten years, maybe more, and each time I needed help Progent has come through and delivered as promised. This situation was a stunning achievement."

A possible business-killing catastrophe was averted through the efforts of dedicated professionals, a broad spectrum of subject matter expertise, and tight collaboration. Although in post mortem the ransomware attack detailed here would have been identified and prevented with up-to-date security systems and recognized best practices, user and IT administrator training, and properly executed incident response procedures for information protection and proper patching controls, the reality is that government-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a ransomware incident, remember that Progent's team of experts has a proven track record in crypto-ransomware virus blocking, cleanup, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were contributing), thanks very much for allowing me to get some sleep after we made it over the initial push. All of you did an amazing effort, and if anyone that helped is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Raleigh
For ransomware system recovery services in the Raleigh metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's UNIX family consulting services provide small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise provides you with a convenient single consulting firm to show you how to create and manage a protected and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.

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    Cisco offers an extensive array of routers including routers built to deliver the security, bandwidth, and reliability demanded by customers ranging from small offices to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved fault tolerance and network availability. Progent can help you select and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it economical to expand as you add new users, open new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS operating system, such as the Cisco 800 series of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.

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    Progent's Microsoft-certified consultants offer budget-friendly remote consulting and technical support services for Windows Server Essentials. Progent offers comprehensive project management support so you can design and carry out a smooth migration from Windows Server Essentials to Microsoft 365 and other Microsoft Online platforms and services.

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    Cisco's network security and offsite access technology for small businesses offer a comprehensive range of easy-to-administer security solutions to help protect your wired and wireless network infrastructure. Cisco's VPN product family features routers, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco's CCIE and CCNP qualifications who are able to assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security solutions that fit most closely with your business goals.

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    Progent offers the support of RIM BlackBerry-certified consultants who can assist small companies to plan, administer, and troubleshoot BlackBerry solutions economically and successfully, doing away with the need for an internal BlackBerry specialist and reducing the cost and hassle of supporting a mobile workgroup. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-premier experts, Cisco CCIE-certified engineers, and CISSP and CISM-certified security engineers. This wide range of expertise, in conjunction with Progent's efficient remote support model, provides small companies an efficient solution for incorporating BlackBerry devices and software seamlessly into their information system.

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    Progent's ProSight family of managed IT services are geared to provide organizations who maintain small in-house network support teams with affordable help from enterprise-class management tools and technical experts. Benefits of the ProSight catalog of managed services include flat-rate network maintenance expenses, smart automation of routine administrative processes, ongoing absorption of new information technology, smooth migration from legacy systems to current solutions, improved alignment of information technology with business goals, access to veteran network experts, and allowing management to focus on business instead of fast-evolving computer technology.

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    Progent can provide affordable remote and onsite consulting to assist businesses of any size to move any portion of their core IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware expense and allow the use of Google's state-of-the-art machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, system design, testing, configuration, administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small company's production servers in an environment that delivers the maximum level of availability and scalability and is in addition easy to migrate to another host. ProSight Virtual Hosting options are built on proven virtualization techniques that allow small and midsize businesses with mixed- platform environments to economize dramatically on the expense of capital equipment, system maintenance, and IT management while benefiting from enterprise-class fault tolerance and an unmatched level of vendor flexibility.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools from SentinelOne to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats.

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    Progent's certified engineers can provide offsite and onsite consulting services to help your company to manage, maintain, and troubleshoot computers based on Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, security and compliance, backup and restore, online connectivity, mobile device integration, Wi-Fi configuration, and 24x7 system monitoring and alerts.

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    Progent's certified wireless experts can help businesses of all sizes to design, implement, administer and troubleshoot Cisco Aironet Wi-Fi access point environments to achieve the throughput, coverage, density, expandability, security compliance and manageability needed for transparent access between Wi-Fi and wired network infrastructure. Progent offers efficient online and onsite consulting services for end-of-life and new-generation 802.11ac Aironet access points and Progent can help your business plan and manage wireless solutions that include indoor and outdoor Aironet Wi-Fi APs.

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    This page contains current updates on security threats, patches, and leading practices. Call or email Progent if your organization needs assistance securing your system against the latest cybersecurity threats.

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    Progent's professionals provide experience in a variety of disciplines related to mobile connectivity including system architecture, wireless data synchronization, wireless security, wireless email, Windows Mobile, Research in Motion Blackberry, and mobile application programming. Progent's Microsoft certified experts can save your business time and money by applying their wireless expertise to help you choose and integrate mobile access solutions that fit the needs of your business. Progent can also optimize your IT architecture so that wireless PDAs work better.

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    Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, peripherals {like printers, network infrastructure appliances like routers and Wi-Fi access points, and IoT devices such as alarms and robotics.

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    Progent's Juniper-certified network consultants can assist you to design and deploy Juniper Firewall and VPN technology, enhance and support your infrastructure, and upgrade smoothly from outdated equipment to the latest releases. Progent's Junos OS engineers can also provide expertise with Juniper's premier network operating system to enable your business to simplify the administration and strengthen the security of your Juniper VPN devices and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations maintain environments that incorporate a combination of Juniper's OS platforms.

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    Progent's consultants can provide remote and onsite consulting services for organizations of any size to assess the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud or mixed topology; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Microsoft 365; configure HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration systems such as Cisco Video Interop Server. Progent's certified data security experts can help you create and validate a security environment for your Skype for Business deployment that meets regulatory standards.

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