Crypto-Ransomware : Your Feared Information Technology Disaster
Crypto-Ransomware  Recovery ExpertsCrypto-Ransomware has become a modern cyberplague that represents an extinction-level danger for organizations poorly prepared for an assault. Different iterations of ransomware such as CryptoLocker, Fusob, Locky, Syskey and MongoLock cryptoworms have been around for years and continue to inflict harm. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, along with more as yet unnamed viruses, not only do encryption of on-line data but also infiltrate all available system protection mechanisms. Files replicated to cloud environments can also be rendered useless. In a poorly designed system, it can make automated restore operations impossible and basically knocks the entire system back to zero.

Getting back on-line applications and information following a ransomware attack becomes a sprint against time as the targeted organization fights to contain the damage and eradicate the ransomware and to restore enterprise-critical activity. Due to the fact that ransomware needs time to spread, penetrations are often sprung at night, when attacks typically take more time to discover. This compounds the difficulty of quickly marshalling and organizing a qualified mitigation team.

Progent provides a variety of services for securing Raleigh businesses from ransomware penetrations. These include staff education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's behavior-based cyberthreat protection to discover and suppress zero-day modern malware attacks. Progent in addition provides the services of seasoned ransomware recovery professionals with the talent and commitment to re-deploy a compromised network as quickly as possible.

Progent's Ransomware Recovery Support Services
Following a ransomware penetration, paying the ransom in cryptocurrency does not provide any assurance that cyber criminals will provide the keys to unencrypt any or all of your data. Kaspersky Labs determined that 17% of crypto-ransomware victims never recovered their information even after having paid the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the usual ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The fallback is to setup from scratch the key parts of your IT environment. Without the availability of complete data backups, this calls for a broad complement of IT skills, well-coordinated team management, and the willingness to work 24x7 until the recovery project is done.

For decades, Progent has offered certified expert Information Technology services for companies across the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have attained advanced certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have garnered internationally-recognized certifications including CISM, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise in financial management and ERP software solutions. This breadth of expertise affords Progent the capability to knowledgably identify important systems and re-organize the remaining pieces of your Information Technology environment following a ransomware event and rebuild them into an operational network.

Progent's security team of experts uses best of breed project management systems to orchestrate the complicated restoration process. Progent appreciates the urgency of working swiftly and in concert with a client's management and Information Technology team members to prioritize tasks and to put key services back on line as fast as possible.

Customer Case Study: A Successful Ransomware Penetration Recovery
A small business escalated to Progent after their organization was attacked by the Ryuk ransomware virus. Ryuk is generally considered to have been created by Northern Korean state cybercriminals, possibly using techniques leaked from America's National Security Agency. Ryuk targets specific organizations with little room for operational disruption and is one of the most lucrative examples of ransomware. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturer based in Chicago with about 500 workers. The Ryuk intrusion had frozen all business operations and manufacturing processes. The majority of the client's system backups had been online at the start of the attack and were eventually encrypted. The client was evaluating paying the ransom (in excess of $200K) and hoping for the best, but in the end made the decision to use Progent.

"I cannot say enough about the support Progent gave us throughout the most fearful time of (our) company's existence. We had little choice but to pay the cybercriminals if it wasn't for the confidence the Progent group gave us. The fact that you were able to get our messaging and essential servers back online sooner than 1 week was incredible. Each expert I spoke to or messaged at Progent was urgently focused on getting our system up and was working breakneck pace on our behalf."

Progent worked with the customer to rapidly assess and prioritize the essential services that needed to be restored in order to continue business operations:

  • Windows Active Directory
  • E-Mail
  • MRP System
To start, Progent adhered to ransomware event response industry best practices by stopping the spread and performing virus removal steps. Progent then started the steps of restoring Microsoft AD, the foundation of enterprise networks built upon Microsoft technology. Exchange email will not work without Active Directory, and the customer's accounting and MRP system leveraged Microsoft SQL, which depends on Windows AD for access to the database.

Within 48 hours, Progent was able to restore Active Directory to its pre-attack state. Progent then completed reinstallations and hard drive recovery of the most important systems. All Exchange Server ties and configuration information were usable, which facilitated the rebuild of Exchange. Progent was able to assemble intact OST data files (Microsoft Outlook Offline Data Files) on various desktop computers and laptops in order to recover mail messages. A recent off-line backup of the customer's financials/MRP software made it possible to return these vital services back available to users. Although a large amount of work was left to recover totally from the Ryuk virus, essential systems were returned to operations quickly:

"For the most part, the production operation never missed a beat and we did not miss any customer orders."

Over the next few weeks critical milestones in the restoration process were achieved through close cooperation between Progent team members and the client:

  • Self-hosted web applications were brought back up with no loss of data.
  • The MailStore Exchange Server containing more than four million archived emails was brought online and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory modules were 100% restored.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Nearly all of the user desktops were operational.

"A huge amount of what was accomplished in the initial days is mostly a fog for me, but my team will not forget the countless hours all of your team accomplished to give us our company back. I've utilized Progent for at least 10 years, possibly more, and each time Progent has come through and delivered as promised. This situation was a life saver."

A probable business-killing disaster was evaded by top-tier professionals, a broad range of technical expertise, and close collaboration. Although in analyzing the event afterwards the ransomware attack detailed here could have been identified and disabled with modern security technology and ISO/IEC 27001 best practices, team training, and well designed incident response procedures for information protection and keeping systems up to date with security patches, the reality remains that state-sponsored hackers from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware virus, feel confident that Progent's roster of professionals has a proven track record in ransomware virus defense, remediation, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were helping), thanks very much for letting me get rested after we made it over the first week. All of you did an fabulous effort, and if any of your guys is around the Chicago area, a great meal is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Raleigh
For ransomware cleanup consulting services in the Raleigh metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    The Certified Information Systems Auditor (CISA) accreditation is a globally recognized qualification that signifies expertise in IS security audit and control. Accredited by ANSI, the CISA credential requires that candidates pass a comprehensive examination given by the ISACA professional association. Progent offers the expertise of a CISA-Premier Cybersecurity audit professional trained to assist companies in the fields of information systems audit process, information technology governance, network assets and infrastructure ROI, IT support, protection of information assets, and disaster recovery planning.

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    Progent can help you in any and all phases of your migration to Exchange 2016 such as designing high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

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    Postini Technology

    E-Mail Guard is Progent's economical antispam and virus protection service that gives small businesses enterprise-quality protection against spam, viruses, directory harvesting, and other forms of e-mail-based assaults on computer systems. E-Mail Guard is based on Postini's Perimeter Manager, a sophisticated suite of web-based spam filtering and virus protection services that ward off email attacks before they are able to penetrate the corporate firewall. Perimeter Manager also allows administrators monitor and control their email application, irrespective of server vendor, hardware technology, or data center location.

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    If you need help creating, improving, or troubleshooting applications for Windows, any version of Linux, or the Web, Progent's expert team of programmers, database architects, and software project managers can ensure you get the job completed on time and within your budget. Progent's experienced software programmers can provide cost-effective and expert online help for projects as simple as creating VBA macros for Office Excel or as challenging as rolling out mission-critical RDBMS applications built on Microsoft SQL Server or MySQL.

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    Microsoft Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, as well as IP-based and public switched telephone network telephony. Microsoft Lync Server 2010 can enhance the functionality of Exchange, SharePoint and Office desktop or Microsoft 365 and simplify management through integration with Windows AD. Lync can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's certified unified communications consultants offer online and on-premises support to help your company to manage and troubleshoot your current Lync 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist you to design and carry out a smooth Skype for Business migration or a migration to Microsoft Teams.

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    If your business computer system combines Solaris technology with MS Windows, Progent can assist you to integrate your IT resources into a cohesive environment that allows all your OS platforms to coexist for easy management, seamless information exchange, high reliability, enhanced throughput, and tight protection. Progent's Sun Solaris and Windows integration support services feature network infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online network support and repair, on-site technical support, and Help Desk Call Center support.

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    Non-stop Internet Access Remote Troubleshooting

    Progent's Cisco-authorized IT engineers can show you how to build an economical, high availability Internet configuration solution that can achieve non-stop Internet access via a broad array of high availability Internet network technologies including fault tolerant BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers Cisco Certified Internetwork Expert engineers to help you utilize the most current techniques for 24x7 Internet access to implement an affordable, fully redundant Internet interface with automatic failover and other capabilities to create non-stop Internet access.

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    The Progent Test and Training Lab at the QTS Colocation Center is available for testing mission-critical applications, developing efficient system upgrade procedures, assessing and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility issues, and establishing training systems for new technologies. For Progent customers who lack adequate in-house resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep critical IT initiatives on schedule.

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    Progent's Duo managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices.

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    MOM Case Study

    Before Progent's Microsoft Operations Manager solution, system problems were handled reactively, once workers complained about them. With the help of proactive, computer generated alerts and trend analyses created by MOM, Progent can now anticipate system troubles before they becomes serious enough to impact network availability. Because of MOM, Progent can deal with potential problems before clients know that the problems exist. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to deliver small company IT systems enterprise-class service continuity, security and performance.

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    Exchange Upgrade Services

    Progent's Microsoft and Cisco-certified consulting engineers can assist your organization to determine the benefits of Microsoft Exchange 2010 for your business and can help your IT staff to plan and carry out a smooth migration to Microsoft Exchange 2010 from Exchange Server 2003 or Exchange 2007 that will offer quick payback by improving your productivity, cutting the expense of equipment and service, streamlining management, and consolidating your vital communications platforms.

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    Progent's Microsoft-certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your company, create pilot environments and migration plans, tune your network infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support team, create an enterprise-wide security plan, streamline network management, help with creating applications, and generate and test a disaster recovery/business continuity plan.

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