Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyber pandemic that represents an existential threat for businesses poorly prepared for an attack. Different iterations of ransomware such as Dharma, WannaCry, Locky, SamSam and MongoLock cryptoworms have been around for many years and still inflict destruction. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as more unnamed newcomers, not only do encryption of online data but also infect many available system protection mechanisms. Data synched to off-site disaster recovery sites can also be encrypted. In a poorly architected environment, it can make any recovery impossible and effectively sets the entire system back to square one.

Getting back on-line services and data following a ransomware intrusion becomes a race against time as the victim tries its best to stop the spread and clear the ransomware and to resume enterprise-critical operations. Due to the fact that ransomware requires time to spread, assaults are usually sprung during weekends and nights, when successful penetrations in many cases take longer to uncover. This compounds the difficulty of rapidly marshalling and orchestrating an experienced response team.

Progent provides an assortment of services for securing Raleigh organizations from crypto-ransomware attacks. These include staff education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with setup and configuration of next-generation security appliances with artificial intelligence technology to automatically identify and suppress new cyber threats. Progent in addition provides the services of expert ransomware recovery engineers with the talent and commitment to rebuild a compromised network as quickly as possible.

Progent's Crypto-Ransomware Restoration Support Services
Following a ransomware penetration, paying the ransom demands in Bitcoin cryptocurrency does not guarantee that distant criminals will respond with the needed keys to unencrypt all your files. Kaspersky determined that 17% of ransomware victims never recovered their files after having paid the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The fallback is to setup from scratch the essential parts of your Information Technology environment. Absent access to complete system backups, this calls for a broad range of IT skills, well-coordinated project management, and the ability to work 24x7 until the task is finished.

For decades, Progent has made available professional IT services for companies throughout the United States and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have attained top industry certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have garnered internationally-recognized certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has experience with financial systems and ERP applications. This breadth of experience affords Progent the capability to efficiently identify critical systems and organize the surviving parts of your network system after a ransomware attack and rebuild them into a functioning network.

Progent's recovery team deploys state-of-the-art project management tools to orchestrate the complicated recovery process. Progent appreciates the importance of working quickly and together with a client's management and Information Technology staff to assign priority to tasks and to get essential applications back online as soon as humanly possible.

Client Case Study: A Successful Ransomware Virus Restoration
A customer hired Progent after their company was crashed by the Ryuk ransomware. Ryuk is believed to have been deployed by Northern Korean state cybercriminals, possibly using technology leaked from America’s NSA organization. Ryuk targets specific companies with limited ability to sustain operational disruption and is among the most profitable iterations of crypto-ransomware. High publicized targets include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturer located in the Chicago metro area with about 500 staff members. The Ryuk attack had disabled all company operations and manufacturing processes. Most of the client's system backups had been online at the time of the attack and were encrypted. The client was actively seeking loans for paying the ransom (more than $200K) and hoping for good luck, but in the end reached out to Progent.

"I cannot thank you enough in regards to the help Progent provided us throughout the most stressful time of (our) businesses existence. We may have had to pay the cyber criminals if it wasn’t for the confidence the Progent experts gave us. The fact that you could get our e-mail system and production applications back in less than seven days was amazing. Every single expert I worked with or e-mailed at Progent was laser focused on getting us back online and was working breakneck pace to bail us out."

Progent worked together with the customer to rapidly identify and assign priority to the most important systems that had to be recovered in order to continue business functions:

  • Windows Active Directory
  • Microsoft Exchange
  • MRP System
To start, Progent followed Anti-virus event response industry best practices by halting the spread and cleaning up infected systems. Progent then started the task of recovering Microsoft Active Directory, the foundation of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange messaging will not function without Windows AD, and the businesses’ accounting and MRP applications used Microsoft SQL, which needs Windows AD for authentication to the information.

In less than two days, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then completed reinstallations and hard drive recovery on mission critical systems. All Exchange data and attributes were usable, which accelerated the rebuild of Exchange. Progent was also able to locate intact OST files (Outlook Off-Line Data Files) on team workstations and laptops in order to recover email data. A recent off-line backup of the businesses financials/ERP software made them able to return these required programs back online. Although a lot of work remained to recover completely from the Ryuk virus, the most important systems were restored rapidly:

"For the most part, the production line operation ran fairly normal throughout and we made all customer orders."

Over the next couple of weeks key milestones in the restoration process were completed in tight cooperation between Progent team members and the client:

  • In-house web sites were restored without losing any data.
  • The MailStore Server containing more than four million historical emails was restored to operations and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/Accounts Receivables/Inventory Control capabilities were 100 percent operational.
  • A new Palo Alto 850 security appliance was deployed.
  • Nearly all of the desktop computers were operational.

"Much of what was accomplished in the initial days is nearly entirely a blur for me, but I will not forget the countless hours each and every one of your team accomplished to give us our business back. I have utilized Progent for the past ten years, possibly more, and every time Progent has outperformed my expectations and delivered as promised. This situation was a stunning achievement."

A probable business catastrophe was dodged through the efforts of dedicated professionals, a broad range of technical expertise, and tight teamwork. Although in analyzing the event afterwards the ransomware penetration described here should have been blocked with up-to-date cyber security technology solutions and recognized best practices, team education, and appropriate incident response procedures for backup and keeping systems up to date with security patches, the reality is that government-sponsored cyber criminals from China, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a crypto-ransomware incursion, remember that Progent's roster of experts has proven experience in ransomware virus blocking, removal, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others that were involved), thanks very much for letting me get rested after we made it over the initial fire. All of you did an fabulous effort, and if any of your team is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Raleigh
For ransomware system restoration services in the Raleigh metro area, call Progent at 800-462-8800 or visit Contact Progent.

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