Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when support personnel are likely to be slower to recognize a penetration and are less able to mount a rapid and coordinated defense. The more lateral movement ransomware can manage within a target's network, the more time it will require to restore core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can help organizations in the Jacksonville area to locate and quarantine breached devices and guard clean resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Jacksonville
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware attack, insist on a ransom payment for the decryptors required to unlock scrambled data. Ransomware attacks also attempt to exfiltrate information and hackers require an additional payment for not posting this data or selling it. Even if you can rollback your system to an acceptable date in time, exfiltration can pose a big problem according to the sensitivity of the stolen information.

The restoration process after a ransomware penetration has a number of crucial phases, the majority of which can proceed concurrently if the recovery workgroup has a sufficient number of members with the necessary experience.

  • Quarantine: This urgent initial step requires arresting the lateral progress of the attack within your IT system. The longer a ransomware attack is allowed to go unrestricted, the longer and more costly the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Containment activities include isolating infected endpoints from the rest of network to minimize the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a minimal useful degree of functionality with the least downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and secure remote access management. Progent's ransomware recovery experts use state-of-the-art collaboration tools to coordinate the multi-faceted recovery process. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a customer's managers and network support staff to prioritize activity and to put essential services on line again as fast as possible.
  • Data recovery: The effort required to restore data impacted by a ransomware attack varies according to the state of the systems, how many files are affected, and what recovery techniques are required. Ransomware attacks can destroy key databases which, if not properly shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many financial and other business-critical applications are powered by SQL Server. Some detective work could be required to locate clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were not connected during the ransomware attack.
  • Setting up advanced antivirus/ransomware defense: ProSight ASM incorporates SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the identical AV tools deployed by some of the world's largest corporations such as Walmart, Visa, and Salesforce. By providing in-line malware filtering, classification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance provider, if there is one. Activities include determining the type of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the TA; receiving, learning, and using the decryptor utility; debugging decryption problems; creating a pristine environment; mapping and reconnecting datastores to match exactly their pre-encryption condition; and reprovisioning physical and virtual devices and software services.
  • Forensics: This activity involves discovering the ransomware assault's storyline throughout the network from beginning to end. This audit trail of how a ransomware attack travelled through the network assists your IT staff to assess the damage and uncovers gaps in policies or work habits that need to be rectified to prevent later break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensics is usually given a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is vital that other important recovery processes such as business continuity are executed in parallel. Progent maintains a large team of information technology and cybersecurity professionals with the knowledge and experience needed to carry out the work of containment, business continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and on-premises IT services across the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have earned high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has guidance in financial and ERP software. This breadth of skills gives Progent the ability to salvage and integrate the surviving parts of your network after a ransomware attack and rebuild them rapidly into a functioning system. Progent has collaborated with leading cyber insurance carriers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Jacksonville
For ransomware recovery consulting services in the Jacksonville area, call Progent at 800-462-8800 or go to Contact Progent.



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