Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Senior Ransomware Consultant
Ransomware needs time to work its way across a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support personnel may be slower to recognize a break-in and are less able to organize a rapid and coordinated defense. The more lateral progress ransomware can manage within a target's network, the more time it will require to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help organizations to carry out the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can help organizations in the Jacksonville area to identify and quarantine infected devices and guard clean assets from being penetrated.
If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Jacksonville
Current variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and invade any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system recovery nearly impossible and basically throws the datacenter back to square one. Threat Actors, the cybercriminals responsible for ransomware attack, insist on a ransom payment in exchange for the decryptors required to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers require an extra ransom for not publishing this data on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can be a major problem according to the nature of the stolen information.
The restoration process after a ransomware penetration involves several distinct stages, the majority of which can be performed concurrently if the recovery team has enough people with the required skill sets.
- Quarantine: This time-critical first response involves arresting the sideways spread of the attack across your IT system. The longer a ransomware attack is permitted to go unchecked, the more complex and more expensive the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes consist of isolating affected endpoint devices from the network to minimize the contagion, documenting the IT system, and protecting entry points.
- System continuity: This covers bringing back the network to a minimal useful level of capability with the shortest possible downtime. This effort is typically the highest priority for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also requires the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network topology, and protected remote access management. Progent's recovery team uses advanced workgroup tools to coordinate the complex restoration process. Progent appreciates the urgency of working quickly, continuously, and in concert with a client's management and IT staff to prioritize activity and to get essential resources back online as quickly as feasible.
- Data restoration: The effort necessary to restore files impacted by a ransomware assault varies according to the state of the network, the number of files that are encrypted, and what restore techniques are required. Ransomware assaults can take down key databases which, if not carefully shut down, might have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Often some detective work could be needed to locate undamaged data. For instance, non-encrypted OST files may exist on employees' PCs and notebooks that were not connected during the ransomware assault.
- Implementing advanced AV/ransomware defense: ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the same AV technology deployed by many of the world's largest enterprises such as Walmart, Citi, and Salesforce. By delivering in-line malware blocking, identification, mitigation, repair and forensics in a single integrated platform, Progent's Active Security Monitoring reduces TCO, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance provider, if there is one. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement and timeline with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency payment to the TA; receiving, reviewing, and using the decryption utility; debugging decryption problems; creating a pristine environment; mapping and connecting datastores to match precisely their pre-encryption condition; and reprovisioning physical and virtual devices and software services.
- Forensics: This activity involves discovering the ransomware assault's progress across the network from start to finish. This history of the way a ransomware assault travelled through the network assists you to evaluate the damage and uncovers gaps in rules or work habits that should be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to check for variations. Forensic analysis is typically given a high priority by the insurance provider. Because forensics can take time, it is critical that other important activities such as operational resumption are performed in parallel. Progent maintains an extensive team of information technology and cybersecurity professionals with the knowledge and experience required to perform activities for containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent has delivered online and on-premises network services across the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP application software. This scope of expertise gives Progent the ability to identify and consolidate the surviving parts of your network following a ransomware attack and reconstruct them quickly into a viable system. Progent has worked with leading insurance carriers like Chubb to assist businesses recover from ransomware attacks.
Contact Progent for Ransomware Cleanup Services in Jacksonville
For ransomware system restoration services in the Jacksonville metro area, call Progent at 800-462-8800 or go to Contact Progent.