Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when IT staff may take longer to recognize a penetration and are less able to organize a rapid and coordinated response. The more lateral progress ransomware is able to achieve within a victim's system, the longer it will require to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help organizations in the Jacksonville metro area to identify and quarantine breached devices and guard clean resources from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Jacksonville
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and attack any available system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system recovery almost impossible and basically knocks the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom fee in exchange for the decryption tools required to unlock scrambled data. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an extra payment in exchange for not publishing this data or selling it. Even if you are able to rollback your system to a tolerable point in time, exfiltration can be a major problem depending on the sensitivity of the stolen data.

The restoration process subsequent to ransomware attack has several distinct phases, the majority of which can be performed in parallel if the recovery workgroup has enough people with the required experience.

  • Quarantine: This time-critical first response requires blocking the sideways spread of ransomware within your IT system. The longer a ransomware assault is allowed to go unchecked, the longer and more expensive the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Containment activities include cutting off infected endpoints from the network to restrict the contagion, documenting the IT system, and securing entry points.
  • System continuity: This involves bringing back the IT system to a minimal acceptable level of capability with the least downtime. This effort is usually the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and protected endpoint access. Progent's ransomware recovery team uses state-of-the-art workgroup tools to organize the multi-faceted restoration process. Progent understands the importance of working rapidly, continuously, and in concert with a client's managers and IT staff to prioritize activity and to get essential resources back online as quickly as possible.
  • Data recovery: The work necessary to restore files damaged by a ransomware assault varies according to the state of the systems, how many files are encrypted, and which recovery techniques are needed. Ransomware assaults can destroy key databases which, if not carefully closed, may have to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many manufacturing and other business-critical applications are powered by SQL Server. Often some detective work could be needed to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were off line during the attack.
  • Setting up modern AV/ransomware defense: Progent's Active Security Monitoring gives small and medium-sized companies the benefits of the identical anti-virus technology implemented by some of the world's biggest corporations such as Netflix, Citi, and Salesforce. By providing in-line malware blocking, identification, containment, restoration and forensics in one integrated platform, Progent's ProSight ASM cuts total cost of ownership, simplifies administration, and promotes rapid recovery. The next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance provider, if there is one. Activities consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryption tool; troubleshooting decryption problems; building a clean environment; remapping and connecting datastores to match exactly their pre-encryption state; and recovering physical and virtual devices and services.
  • Forensics: This process is aimed at discovering the ransomware assault's storyline across the targeted network from beginning to end. This history of how a ransomware attack travelled through the network helps your IT staff to assess the impact and brings to light weaknesses in security policies or work habits that should be corrected to prevent future breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is usually given a top priority by the cyber insurance provider. Since forensic analysis can take time, it is critical that other key recovery processes like operational continuity are pursued concurrently. Progent maintains an extensive roster of information technology and data security professionals with the knowledge and experience required to perform the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite IT services across the United States for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in core technologies including Cisco infrastructure, VMware, and major Linux distros. Progent's data security experts have earned prestigious certifications such as CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning software. This scope of expertise gives Progent the ability to salvage and consolidate the surviving parts of your information system after a ransomware intrusion and reconstruct them rapidly into a viable network. Progent has worked with leading cyber insurance carriers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Expertise in Jacksonville
For ransomware cleanup consulting services in the Jacksonville metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's certified information technology consultants can provide Windows Server 2016 integration consulting to help businesses of any size to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist your company to assess the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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    By using virtual servers, companies are able to operate many virtual servers on a single physical server. Virtualization technology allows businesses to gain all the advantages of server isolation, but without the expense that goes with buying extra server hardware. Virtual servers are the critical technology for private clouds, which provide important advantages such as reducing the costs of hardware, datacenter facilities, and administration while enhancing information security, system availability, and disaster recovery. Other useful server management options are server monitoring software, Microsoft WSUS, and remote server management cards. Progent's certified server management consultants can assist you in all aspects of server virtualization and administration to enable your business to cut expenses and conserve time.

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    Progent's certified database developers offer businesses of any size remote support for leading RDBMS products such as MS SQL Server, Oracle, MySQL, and Office Access. Consulting support offered by Progent include installation and configuration, database design and coding, administration support, replication strategies, capacity planning, performance optimization, migration, security and compliance, backup and recovery systems, troubleshooting, and training.

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    E-Mail Guard represents a comprehensive service for defending against spam and virus attacks. E-Mail Guard addresses the security and management of corporate email by offering continually improved spam and virus filtering, policy administration, content filtering, and defense against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and reporting tools as well as outgoing email testing to let you troubleshoot your email system and specify and enforce corporate email policy.

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    If your company is producing UNIX or Linux applications in an environment that has Microsoft Windows-based processors, desktops, and office applications, Progent can provide full-service IT outsourcing that allows you to focus on your area of high-value know-how without the constant distraction of maintaining your company information system. By using automated server monitoring and by providing online and on-site assistance when your company needs it, Progent represents an economical way for maintaining an information network that provides high reliability, security, and performance. Progent's UNIX/Linux developer assistance services feature full-service network support outsourcing, virtual infrastructure, remote and on-site support and troubleshooting, proactive network monitoring services, and Contact Center services.

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    Progent can help your business in all facets of your upgrade to Exchange 2016 such as planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines, mailbox databases and logs; setting up HLB for fault-tolerant CAS services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

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    Progentís high availability inter-site connectivity and fault tolerant system infrastructure engineers can help small companies create fault tolerant Interoffice connectivity through redundant networks with transparent failover. Progentís CCIE engineers can plan and deploy high-availability Inter-office networks based on non-stop EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connections and automatic fail-over offers economical 24x7 interoffice networking.

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  • Consultant Services ProSight Email Data Leakage Prevention
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    Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's ProSight Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall.

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    Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by each staff member to every customer. The discipline of detailing and archiving support activity allows more efficient support and eliminates a slew of common problems such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom.

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    Progent can help your business to plan and execute an efficient migration from a Sun Solaris-powered IT environment to a network powered by MS Windows and suited for running Microsoft's popular office productivity suites, commercial applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and application experts can show you how to guard your data and minimize business disruption by developing an efficient migration plan that preserves your current assets in Sun Solaris application and technology. UNIX-to-Windows transition consulting services offered by Progent include analysis of existing infrastructure, transition strategy and testing, Microsoft Exchange migration expertise, data and application software transition, and processor and mass storage migration and economization.

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  • Ubiquiti UniFi Security Gateway Engineers
    Ubiquiti UniFi Wave 2 WiFi access point Specialist

    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. UniFi appliances installed across multiple venues with thousands of access points can be remotely provisioned and administered with Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, optimization, troubleshooting, monitoring, and analytics. Progent can provide the expertise of veteran wireless consultants who can assist your organization to assess the value of Ubiquitiís UniFi products for your business and help you to plan, install, administer, and troubleshoot your UniFi solution.


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