Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware requires time to steal its way across a target network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when IT staff may take longer to recognize a penetration and are less able to organize a rapid and coordinated response. The more lateral progress ransomware is able to achieve within a victim's system, the longer it will require to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to guide you to take the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help organizations in the Jacksonville metro area to identify and quarantine breached devices and guard clean resources from being compromised.
If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Jacksonville
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and attack any available system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system recovery almost impossible and basically knocks the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom fee in exchange for the decryption tools required to unlock scrambled data. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an extra payment in exchange for not publishing this data or selling it. Even if you are able to rollback your system to a tolerable point in time, exfiltration can be a major problem depending on the sensitivity of the stolen data.
The restoration process subsequent to ransomware attack has several distinct phases, the majority of which can be performed in parallel if the recovery workgroup has enough people with the required experience.
- Quarantine: This time-critical first response requires blocking the sideways spread of ransomware within your IT system. The longer a ransomware assault is allowed to go unchecked, the longer and more expensive the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Containment activities include cutting off infected endpoints from the network to restrict the contagion, documenting the IT system, and securing entry points.
- System continuity: This involves bringing back the IT system to a minimal acceptable level of capability with the least downtime. This effort is usually the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and protected endpoint access. Progent's ransomware recovery team uses state-of-the-art workgroup tools to organize the multi-faceted restoration process. Progent understands the importance of working rapidly, continuously, and in concert with a client's managers and IT staff to prioritize activity and to get essential resources back online as quickly as possible.
- Data recovery: The work necessary to restore files damaged by a ransomware assault varies according to the state of the systems, how many files are encrypted, and which recovery techniques are needed. Ransomware assaults can destroy key databases which, if not carefully closed, may have to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many manufacturing and other business-critical applications are powered by SQL Server. Often some detective work could be needed to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were off line during the attack.
- Setting up modern AV/ransomware defense: Progent's Active Security Monitoring gives small and medium-sized companies the benefits of the identical anti-virus technology implemented by some of the world's biggest corporations such as Netflix, Citi, and Salesforce. By providing in-line malware blocking, identification, containment, restoration and forensics in one integrated platform, Progent's ProSight ASM cuts total cost of ownership, simplifies administration, and promotes rapid recovery. The next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance provider, if there is one. Activities consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryption tool; troubleshooting decryption problems; building a clean environment; remapping and connecting datastores to match exactly their pre-encryption state; and recovering physical and virtual devices and services.
- Forensics: This process is aimed at discovering the ransomware assault's storyline across the targeted network from beginning to end. This history of how a ransomware attack travelled through the network helps your IT staff to assess the impact and brings to light weaknesses in security policies or work habits that should be corrected to prevent future breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is usually given a top priority by the cyber insurance provider. Since forensic analysis can take time, it is critical that other key recovery processes like operational continuity are pursued concurrently. Progent maintains an extensive roster of information technology and data security professionals with the knowledge and experience required to perform the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent has delivered online and onsite IT services across the United States for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in core technologies including Cisco infrastructure, VMware, and major Linux distros. Progent's data security experts have earned prestigious certifications such as CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning software. This scope of expertise gives Progent the ability to salvage and consolidate the surviving parts of your information system after a ransomware intrusion and reconstruct them rapidly into a viable network. Progent has worked with leading cyber insurance carriers like Chubb to assist organizations clean up after ransomware assaults.
Contact Progent for Ransomware System Restoration Expertise in Jacksonville
For ransomware cleanup consulting services in the Jacksonville metro area, phone Progent at 800-462-8800 or visit Contact Progent.