Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when IT staff are likely to take longer to recognize a penetration and are least able to mount a rapid and forceful defense. The more lateral movement ransomware is able to achieve inside a target's system, the more time it takes to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can help businesses in the Jacksonville metro area to identify and isolate infected servers and endpoints and protect undamaged assets from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Jacksonville
Current strains of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any available system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration nearly impossible and basically sets the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement payment in exchange for the decryptors required to recover encrypted files. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an extra payment for not posting this information on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can pose a big issue depending on the nature of the downloaded data.

The restoration work subsequent to ransomware penetration involves several crucial stages, the majority of which can proceed concurrently if the response team has enough people with the necessary skill sets.

  • Quarantine: This urgent initial step requires blocking the sideways progress of ransomware within your network. The longer a ransomware assault is permitted to go unrestricted, the more complex and more costly the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment processes consist of cutting off affected endpoint devices from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic useful level of functionality with the least downtime. This effort is typically the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business apps, network architecture, and secure remote access. Progent's recovery experts use advanced workgroup platforms to coordinate the multi-faceted restoration process. Progent understands the urgency of working rapidly, continuously, and in unison with a client's management and network support staff to prioritize activity and to get vital resources on line again as fast as feasible.
  • Data restoration: The work necessary to recover files damaged by a ransomware assault varies according to the condition of the network, how many files are affected, and what recovery techniques are needed. Ransomware attacks can take down critical databases which, if not properly closed, may need to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical platforms are powered by Microsoft SQL Server. Some detective work may be required to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were off line at the time of the ransomware assault. Progent's Altaro VM Backup experts can assist you to utilize immutability for cloud object storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators. This adds another level of protection and restoration ability in the event of a ransomware breach.
  • Deploying modern AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the same AV technology deployed by many of the world's biggest corporations such as Netflix, Citi, and NASDAQ. By delivering real-time malware filtering, identification, containment, recovery and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if any. Activities consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering sanctions; carrying out the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryptor utility; troubleshooting failed files; creating a clean environment; remapping and reconnecting drives to reflect precisely their pre-attack condition; and reprovisioning computers and software services.
  • Forensic analysis: This process is aimed at uncovering the ransomware attack's storyline throughout the targeted network from beginning to end. This audit trail of how a ransomware assault progressed through the network assists your IT staff to evaluate the damage and highlights vulnerabilities in rules or processes that should be corrected to prevent future break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensics is commonly given a top priority by the insurance provider. Since forensics can take time, it is vital that other important recovery processes like business continuity are performed in parallel. Progent maintains an extensive team of information technology and security experts with the knowledge and experience needed to perform the work of containment, business resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided remote and on-premises IT services throughout the U.S. for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have been awarded high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial and ERP applications. This breadth of expertise allows Progent to salvage and consolidate the undamaged parts of your IT environment after a ransomware attack and reconstruct them quickly into an operational system. Progent has worked with top cyber insurance providers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Jacksonville
For ransomware recovery consulting services in the Jacksonville metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Technical Response Center offers national extended hours remote assistance for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals provide after-hours telephone help and online secure computer connection to troubleshoot and repair technical problems rapidly and affordably. The breadth of technical expertise represented by Progent's staff of nationwide service professionals allows Progent to escalate even the toughest problems to competent experts as needed. For critical issues, the Technical Response Center endeavors to respond to your call for service in less than one hour.

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