Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT staff are likely to be slower to become aware of a penetration and are least able to mount a quick and forceful response. The more lateral progress ransomware can manage within a target's network, the more time it will require to recover core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist businesses in the Jacksonville area to identify and isolate infected servers and endpoints and protect clean resources from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Jacksonville
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any available backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery nearly impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware attack, demand a settlement fee in exchange for the decryptors required to unlock scrambled files. Ransomware attacks also attempt to exfiltrate files and TAs require an extra settlement in exchange for not posting this data or selling it. Even if you can rollback your system to an acceptable date in time, exfiltration can pose a major issue according to the sensitivity of the stolen data.

The recovery work after a ransomware attack has a number of crucial phases, most of which can be performed in parallel if the recovery team has a sufficient number of people with the necessary experience.

  • Containment: This urgent initial response requires blocking the lateral spread of ransomware within your IT system. The more time a ransomware attack is permitted to go unrestricted, the longer and more costly the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities include cutting off affected endpoints from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the network to a minimal acceptable level of functionality with the least downtime. This effort is typically the highest priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also demands the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and protected remote access management. Progent's recovery team uses state-of-the-art collaboration tools to organize the complex restoration effort. Progent understands the importance of working quickly, tirelessly, and in concert with a client's management and network support group to prioritize activity and to get vital resources back online as fast as feasible.
  • Data recovery: The work necessary to restore data damaged by a ransomware assault depends on the condition of the systems, the number of files that are affected, and what recovery methods are required. Ransomware assaults can take down pivotal databases which, if not carefully closed, might need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Exchange and SQL Server depend on Active Directory, and many ERP and other business-critical applications depend on Microsoft SQL Server. Some detective work may be needed to locate undamaged data. For example, undamaged OST files may exist on employees' PCs and notebooks that were off line at the time of the ransomware assault.
  • Setting up modern antivirus/ransomware defense: ProSight ASM offers small and mid-sized companies the benefits of the identical anti-virus technology implemented by some of the world's largest enterprises such as Netflix, Citi, and Salesforce. By delivering real-time malware blocking, identification, mitigation, recovery and forensics in a single integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines management, and promotes rapid recovery. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if there is one. Services include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryption utility; debugging failed files; building a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-attack condition; and restoring machines and services.
  • Forensics: This activity is aimed at learning the ransomware attack's progress across the network from start to finish. This history of the way a ransomware assault progressed through the network helps your IT staff to evaluate the impact and brings to light gaps in security policies or work habits that need to be rectified to prevent later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for anomalies. Forensic analysis is commonly given a high priority by the insurance provider. Because forensics can take time, it is essential that other key activities like operational continuity are performed in parallel. Progent maintains a large team of IT and cybersecurity professionals with the skills needed to carry out activities for containment, operational resumption, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered online and onsite IT services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes professionals who have earned advanced certifications in foundation technologies including Cisco networking, VMware, and major Linux distros. Progent's data security experts have earned internationally recognized certifications such as CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP application software. This broad array of skills allows Progent to identify and integrate the surviving pieces of your information system following a ransomware assault and reconstruct them quickly into a viable system. Progent has collaborated with top cyber insurance providers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Expertise in Jacksonville
For ransomware cleanup services in the Jacksonville metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of the time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it.

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    Progent provides a variety of network support bundles for small businesses. These information technology outsourcing and server monitoring services are built around the anticipatory problem solving abilities of System Center Operations Manager 2007, a next-generation network and system support product that monitors the availability, throughput, and safety of your network and identifies potential troubles before they can bring down your network. With Progent's affordably priced IT service packages, small organizations can choose a simple co-sourcing package built around Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution.

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    Progentís team of expert software programmers, relational database architects, and project managers can help large businesses to complete development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for high-level planning and project co-ordination or Progent can help clients plug expertise gaps by offering relational database architects and programmers experienced in building RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help clients to integrate SharePoint with additional applications such as SQL Server and Excel to create data-intensive intranets and portal sites. Progent also offers expertise with web development technologies and can help businesses to build, expand, troubleshoot, or port web applications to utilize the most current web technology.

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    Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by each staff member to every customer. The practice of documenting and archiving support activity results in more efficient support and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

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    Microsoft supports seamless hybrid ecosystems that integrate Office 365 and on-premises Exchange systems. This allows you to have certain Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help your organization with any phase of designing, implementing and troubleshooting your hybrid Office 365 solution. Progent's Exchange consultants can deliver occasional support to help you through challenging technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is carried out on schedule and on budget.

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    Progent's Wi-Fi site survey services assist you to design, deploy and debug a Wi-Fi LAN optimized for your environment, offering you a WLAN that delivers the coverage, speed, density, QoS, data protection, and roaming capability your company requires. Wireless survey services from Progent include remote predictive analysis for planning a Wi-Fi LAN and on-premises survey services for confirming, optimizing, and troubleshooting an operational wireless network.

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    Forefront Threat Management Gateway is based on the proven security technologies of ISA Server 2006 and offers a centrally administered Internet gateway that delivers a single-server solution for an array of security features such as an application layer and network layer firewall, URL filtering, malware inspection, IPS, reputation services, VPN control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security logging and reporting capabilities, permits custom reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be deployed as a virtual server to cut costs and improve recoverability. Progent's Microsoft-certified engineers can help your company to design and execute pilot and production implementations; interface Microsoft Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint; set up Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent's consultants can also assist you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.

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    Progent's Microsoft certified consultants can help you design and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity downtime, reduces long-term support demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multi-server or multi-location migrations, Progent has the knowledge and experience to finish your project rapidly and economically. Progent's Exchange Server 2003 support, troubleshooting, and consulting services include expertise with the integration of third-party enhancements of Exchange Server 2003 that are in keeping with your business needs.

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    Progent offers the services of a CRISC-certified risk management consultant to help your company to plan and implement an enterprise risk management (ERM) solution following leading practices identified by CRISC and crafted to align with your company's risk tolerance, business goals, and IT budget.

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    Progent's Cisco-certified wireless networking experts can provide remote and onsite consulting and troubleshooting services to assist your organization to design, configure, administer, optimize, and repair Wi-Fi networks that incorporate Cisco's Meraki APs. Progent's consultants can also assist you to design and deploy hybrid environments that combine on-premises and cloud-based services and that provide easy access, enhanced protection, unified management, and dependable operation for all your mobile and desktop devices.

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    Progent's short-term IT staffing services allow businesses to respond to sudden increases in demand for network professionals without incurring the costs and hassle associated with vetting and recruiting reliable technical workers and without adding to your permanent workforce.

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    Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Medium-size companies who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.

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    Progentís IT outsourcing packages provide economical computer support for small organizations. Whether it includes designing network architecture, creating an internal Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your system, or developing a web-based business solution, outsourcing your network engineering services can contain costs and minimize uncertainties, permitting IT support expenses to increase in a more linear and controlled manner than is possible by assembling a large, knowledgeable in-house IT staff. Progentís Outsourcing White Paper and datasheets explain how Progent can help you build a secure and highly available system architecture for your vital business software based on Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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    Progent is among the most qualified network consulting companies for integrating email and messaging systems powered by Exchange 2000. Progent is skilled in helping small and mid-size companies derive all the advantages of Exchange Server 2000 for typical scenarios such as upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.

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    Progent's Microsoft-certified consultants offer computer support and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting team can help you plan, integrate, troubleshoot and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager (SCOM).

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