Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when support personnel may take longer to recognize a penetration and are less able to mount a rapid and coordinated defense. The more lateral progress ransomware can manage within a target's system, the longer it will require to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware experts can help businesses in the Jacksonville metro area to locate and isolate breached devices and protect clean resources from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Jacksonville
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any accessible backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom fee for the decryptors needed to unlock scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs demand an additional payment for not publishing this data on the dark web. Even if you can restore your system to a tolerable date in time, exfiltration can be a big problem according to the sensitivity of the stolen data.

The recovery process after a ransomware breach involves a number of crucial stages, the majority of which can be performed concurrently if the response workgroup has enough people with the necessary skill sets.

  • Containment: This time-critical initial response involves arresting the sideways progress of the attack within your network. The longer a ransomware attack is allowed to run unrestricted, the longer and more expensive the recovery effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine processes consist of isolating affected endpoints from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves restoring the IT system to a basic acceptable level of capability with the shortest possible downtime. This effort is typically the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and mission-critical apps, network topology, and safe remote access management. Progent's ransomware recovery team uses advanced workgroup platforms to coordinate the multi-faceted restoration process. Progent appreciates the importance of working rapidly, continuously, and in concert with a client's management and IT group to prioritize activity and to put essential resources back online as quickly as feasible.
  • Data restoration: The work required to restore data damaged by a ransomware assault depends on the condition of the systems, how many files are affected, and which restore techniques are needed. Ransomware assaults can destroy critical databases which, if not properly shut down, may have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Some detective work may be needed to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and notebooks that were not connected during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including root users.
  • Implementing advanced antivirus/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the same anti-virus technology implemented by some of the world's largest enterprises such as Netflix, Visa, and Salesforce. By providing real-time malware blocking, classification, mitigation, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services consist of establishing the type of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the victim and the insurance provider; negotiating a settlement and schedule with the hacker; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; receiving, learning, and operating the decryption tool; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting datastores to match exactly their pre-attack condition; and restoring physical and virtual devices and services.
  • Forensic analysis: This activity involves discovering the ransomware assault's progress throughout the targeted network from start to finish. This history of how a ransomware assault progressed through the network helps you to evaluate the impact and highlights shortcomings in security policies or processes that need to be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is typically assigned a top priority by the cyber insurance provider. Because forensics can be time consuming, it is essential that other important recovery processes such as operational continuity are performed concurrently. Progent has an extensive roster of information technology and security experts with the knowledge and experience needed to carry out activities for containment, business resumption, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided remote and onsite network services across the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned advanced certifications in core technology platforms including Cisco networking, VMware virtualization, and major Linux distros. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning software. This broad array of skills allows Progent to salvage and consolidate the undamaged pieces of your network after a ransomware assault and rebuild them rapidly into a functioning system. Progent has collaborated with leading cyber insurance carriers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting in Jacksonville
For ransomware recovery consulting services in the Jacksonville metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can expand their reach, lower their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.

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    Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a large campus or a nationwide enterprise. Progent can also assist clients to integrate other Cisco appliances for streamlined management.

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    Tracking Service Costs Setup and Support

    Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by each staff member to every client. The practice of documenting and organizing service records results in more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who won't let go of the keys to the kingdom.

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    Progent provides consulting expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and manage a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate efficiently to modern WatchGuard firewall solutions.

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    Windows Server 2022 Container Image Setup and Support

    Progent's certified Windows Server 2022 consultants can help your organization to design and implement a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that integrates cloud-hosted Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.

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    ProSight network asset documentation management Professionals

    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it.

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  • Onsite Technical Support Dynamics GP Great Plains Software
    Computer Consultant Microsoft Dynamics GP ERP

    Dynamics GP allows you to grow and control your company more efficiently by offering deep availability of strategic data and a fast ROI. Microsoft Dynamics GP/Great Plains offers important productivity benefits such as its ability to expand the reach of your company, manage your accounting, automate financial operations, standardize processes throughout your company, refine inventory control, enhance order accuracy, expand sales and shorten lead-time, and maximize free cash flow. Progent can help you set up and maintain a robust, secure server and network infrastructure to support Great Plains, and can offer expert Dynamics GP consultants to help you reap all the benefits of your Dynamics GP software.

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