Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support personnel are likely to be slower to recognize a breach and are less able to mount a rapid and forceful defense. The more lateral progress ransomware can manage inside a target's network, the more time it will require to recover basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist organizations in the Jacksonville area to identify and quarantine breached servers and endpoints and protect undamaged assets from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Jacksonville
Current strains of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any accessible backups. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration almost impossible and basically knocks the datacenter back to the beginning. Threat Actors, the cybercriminals responsible for ransomware attack, demand a settlement fee for the decryptors needed to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") files and TAs require an extra payment in exchange for not posting this information or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.

The recovery work subsequent to ransomware attack involves several distinct stages, the majority of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the required skill sets.

  • Quarantine: This time-critical first response involves blocking the lateral spread of the attack within your network. The more time a ransomware attack is allowed to run unchecked, the longer and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine processes consist of cutting off infected endpoints from the rest of network to restrict the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal useful level of capability with the least downtime. This process is typically the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and mission-critical applications, network architecture, and safe remote access. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to organize the complicated restoration effort. Progent understands the importance of working rapidly, tirelessly, and in unison with a customer's managers and IT staff to prioritize tasks and to get essential resources back online as fast as feasible.
  • Data restoration: The work required to restore files impacted by a ransomware assault depends on the state of the systems, the number of files that are encrypted, and which restore techniques are needed. Ransomware assaults can destroy critical databases which, if not gracefully shut down, might need to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work may be required to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were not connected at the time of the ransomware assault.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and mid-sized businesses the benefits of the same AV tools implemented by some of the world's biggest enterprises including Walmart, Citi, and NASDAQ. By providing real-time malware blocking, detection, mitigation, recovery and analysis in one integrated platform, Progent's ProSight ASM cuts total cost of ownership, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if there is one. Activities consist of establishing the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryptor utility; debugging failed files; building a pristine environment; mapping and connecting datastores to reflect exactly their pre-attack condition; and restoring computers and software services.
  • Forensic analysis: This activity involves learning the ransomware attack's storyline throughout the network from start to finish. This history of the way a ransomware assault progressed through the network helps you to evaluate the impact and brings to light weaknesses in security policies or work habits that need to be corrected to prevent future breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensics is commonly given a top priority by the insurance carrier. Because forensics can be time consuming, it is vital that other important activities like business resumption are executed in parallel. Progent maintains a large roster of information technology and data security experts with the knowledge and experience needed to carry out the work of containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and onsite IT services across the U.S. for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security consultants have earned prestigious certifications including CISA, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and ERP applications. This scope of skills gives Progent the ability to salvage and consolidate the undamaged pieces of your information system following a ransomware assault and reconstruct them rapidly into an operational system. Progent has collaborated with leading insurance carriers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Services in Jacksonville
For ransomware system recovery consulting services in the Jacksonville metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    If your company has a Solaris network or a multi-OS IT environment, Progent's CISM and CISSP-certified security specialists can assist your whole enterprise in a wide range of security topics such as security administration practices, security design and models, access control products and techniques, applications development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and business continuity planning. CISM and CISSP stipulate the fundamental skills and international standards of performance that information security managers are required to master. These certification offer executive management the confidence that those who have earned their CISM, CISSP or ISSAP qualification have demonstrated the background and knowledge to deliver world-class security support and consulting help.

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  • SharePoint 2010 Technical Consultant Jacksonville, FL Microsoft SharePoint 2013 Onsite Technical Support Duval County Florida
  • Skype for Business and iPad Engineers Consultants Microsoft Skype for Business

  • Outsourcing Altaro VM Backup Inline Deduplication
    On-site Technical Support Altaro VM Backup Planning

    Altaro VM Backup software offers small and mid-size businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted architectures and also supports cost-effective backup to Microsoft Azure storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection with backup intervals as little as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, item-level restore options for individual files and emails, extensive support for Windows CSV and VMware vCenter for handling large-scale environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online VMs without downtime. Progent is a certified Altaro partner and offers a broad range of services to assist you to design, install, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.

  • Small Business Computer Companies Microsoft Certified Small Office Installation

  • Consultancy GIAC Security and Compliance Test
    Network Consultant GIAC

    GIAC was founded in 1999 to certify the knowledge of IT security experts. GIAC certifications are recognized by companies and institutions throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer help with all of the security disciplines addressed within GIAC certification such as auditing infrastructure vulnerability, event handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

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  • SonicWall Capture ATP Firewall Configuration Information systems Security Outsourcing SonicWall NSA 2650 Firewall

  • Solaris Professional
    Network Engineer Solaris

    Progent's Sun Solaris platform consulting experts offer small and mid-size businesses and software developers assistance with administering and supporting Solaris systems that run with Microsoft-based technology. Progent offers your organization contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide range of expertise provides you with an easy one-stop source to show you how to create and maintain a secure and robust mixed-platform connectivity and communications solution that supports Solaris and Microsoft interoperability by integrating Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

  • Specialist Windows Server 2012 R2 Live Migration Configuration Windows Server 2012 R2 Data Deduplication

  • SharePoint Excel Services Computer Engineer
    SharePoint Excel Services Technology Consulting Services

    Progent's Microsoft-certified consultants offer affordable online support and programming services to assist you to plan, implement, manage, and maintain Microsoft SharePoint 2010 installations that can feature web sites able to function as portals, extranets, document and media management tools, wikis, data marts, business analytics, enterprise-wide search engines, Visio-driven workflows, and other tools to promote and enhance information sharing. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's familiar desktop programs including Excel, Word, PowerPoint, and Project. Progent can help your business to migrate from previous releases of SharePoint or move a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 environment.

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  • Specialists Comprehensive Event Management System Center Operations Manager Professional
  • Specialists VMware VMotion 24-Hour Consulting Services VMware Server Consolidation
  • Support Outsourcing Office Communications Server Release 2 Microsoft VoIP IT Consulting
  • Support and Integration Project Server 2010 Open Now Programming Firm Project Server
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  • Technical Support Virus Recovery ProSight Endpoint Protection Consultants
  • Technology Professional Project Management Test Lab Disaster Recovery Test Lab Engineers
  • Top Consultancy Citrix StorageLink Site Recovery Emergency Citrix Lab Manager Consulting Services
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  • Top Outsourcing Microsoft ISA 2004 Server Microsoft Proxy Server Online Help
  • Top Quality Microsoft SMS IT Consultant Microsoft SMS Server Professionals
  • Top Quality Network Engineer SharePoint 2013 Newsfeeds Integration Support SharePoint Online
  • Top Rated IT Consultant Network Monitoring System Center MOM Professionals
  • Ubiquiti UniFi AP Consultant Services Ubiquiti UniFi Wave 2 WiFi access point Consultant

  • SQL Server Replication Engineers
    Contract Programming Firm SQL 2008 Reporting Services

    SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the fast creation of a new generation of enterprise-class applications that can give your company a critical competitive edge. Microsoft SQL Server 2000 provides core support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.

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  • Urgent ransomware settlement Consultancy Phobos ransomware settlement negotiation Consulting
  • VMware vCenter Orchestrator Technology Professional VMware VCDX certified Specialist
  • VoIP Phones Online Support Services Network Consulting IP phones
  • Windows Server 2008 Active Directory On-site Technical Support Microsoft Windows 2008 R2 Computer Consultant
  • Windows Server 2012 R2 upgrade Engineer Windows Server 2012 R2 Live Migration Online Troubleshooting
  • Windows Server 2019 PowerShell On-site Technical Support Computer Engineer Windows Server 2019 Kubernetes Containers

  • Custom eCommerce Development Company
    Custom Software Design Firms

    For custom program development, Progent can provide programming experts to produce line-of-business applications in areas such as commercial transaction webs, web site design, Microsoft Dynamics packages including Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's experts can use Internet Information Services to create company-specific eCommerce applications based on Microsoft ASP.NET. In addition, Progent offers expertise in a wide array of custom software development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

  • Windows desktop virtualization Consulting Services Citrix VDI Integration Support
  • Windows, Linux, UNIX, Solaris Support and Setup Professionals Linux with Windows
  • Wireless Network Specialists Wi-Fi Network Support and Setup
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  • Top Rated MCSE Expert Certified SCOM 2012 Fabric Monitoring Specialist
    SCOM 2012 R2 Consulting Services

    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, optimizing and fixing SCOM environments and can provide organizations of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises technical support to assist you to remediate critical issues detected by SCOM 2012.

  • iPhone Online Technical Support MobileMe Specialists

  • On-site Technical Support Android Touchdown
    Android and Windows 10 integration Help and Support

    Progent's seasoned team of network consultants and application specialists have years of experience delivering remote and on-premises assistance for businesses of all sizes who need to incorporate Android phones and tablets into their IT systems so that users can be productive from anywhere. Progent has the breadth of know-how to resolve network issues that involve multiple vendors and that entail a combination of older and up-to-date information technology. Progent provides cost-effective remote expertise to assist you with any facet of designing, configuring, managing and maintaining your BYOD solution. Progent can deliver occasional support to help you to handle especially stubborn IT problems, or Progent can provide comprehensive project management support to ensure that you complete strategic network projects on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid networks and can provide expertise with operating systems, applications, management tools and hardware infrastructure. Progent also offers specialized group or one-on-one training to show you how to manage and operate Android phones efficiently.

  • macOS Networking Help and Support 24-Hour Mac Network Professional
  • macOS On-site and Remote Support Remote Mac Implementation Support

  • SonicWall NSA Firewall Security Firms
    SonicWall Ransomware Protection Network Security Evaluation

    Progent's certified SonicWall firewall consultants can show you how to configure, manage, and update SonicWall firewall appliances including the current SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISSP and CISA-certified network security experts can help you incorporate SonicWall firewalls into an end-to-end security solution and design security into your business operations.

  • macOS Remote Consultant OS X Technical Consultants

  • Top Quality Support Outsourcing VPN
    Technology Consulting Services Remote Access

    Cisco's security and offsite access products for small businesses offer a full line of easy-to-administer security products to help safeguard your wired and wireless information system. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection devices and VPN concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP certifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that fit best with your business objectives.

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