Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware requires time to steal its way through a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT staff are likely to be slower to become aware of a penetration and are least able to mount a quick and forceful response. The more lateral progress ransomware can manage within a target's network, the more time it will require to recover core operations and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to assist you to complete the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist businesses in the Jacksonville area to identify and isolate infected servers and endpoints and protect clean resources from being penetrated.
If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Jacksonville
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any available backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery nearly impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware attack, demand a settlement fee in exchange for the decryptors required to unlock scrambled files. Ransomware attacks also attempt to exfiltrate files and TAs require an extra settlement in exchange for not posting this data or selling it. Even if you can rollback your system to an acceptable date in time, exfiltration can pose a major issue according to the sensitivity of the stolen data.
The recovery work after a ransomware attack has a number of crucial phases, most of which can be performed in parallel if the recovery team has a sufficient number of people with the necessary experience.
- Containment: This urgent initial response requires blocking the lateral spread of ransomware within your IT system. The more time a ransomware attack is permitted to go unrestricted, the longer and more costly the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities include cutting off affected endpoints from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
- System continuity: This covers restoring the network to a minimal acceptable level of functionality with the least downtime. This effort is typically the highest priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also demands the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and protected remote access management. Progent's recovery team uses state-of-the-art collaboration tools to organize the complex restoration effort. Progent understands the importance of working quickly, tirelessly, and in concert with a client's management and network support group to prioritize activity and to get vital resources back online as fast as feasible.
- Data recovery: The work necessary to restore data damaged by a ransomware assault depends on the condition of the systems, the number of files that are affected, and what recovery methods are required. Ransomware assaults can take down pivotal databases which, if not carefully closed, might need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Exchange and SQL Server depend on Active Directory, and many ERP and other business-critical applications depend on Microsoft SQL Server. Some detective work may be needed to locate undamaged data. For example, undamaged OST files may exist on employees' PCs and notebooks that were off line at the time of the ransomware assault.
- Setting up modern antivirus/ransomware defense: ProSight ASM offers small and mid-sized companies the benefits of the identical anti-virus technology implemented by some of the world's largest enterprises such as Netflix, Citi, and Salesforce. By delivering real-time malware blocking, identification, mitigation, recovery and forensics in a single integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines management, and promotes rapid recovery. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if there is one. Services include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryption utility; debugging failed files; building a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-attack condition; and restoring machines and services.
- Forensics: This activity is aimed at learning the ransomware attack's progress across the network from start to finish. This history of the way a ransomware assault progressed through the network helps your IT staff to evaluate the impact and brings to light gaps in security policies or work habits that need to be rectified to prevent later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for anomalies. Forensic analysis is commonly given a high priority by the insurance provider. Because forensics can take time, it is essential that other key activities like operational continuity are performed in parallel. Progent maintains a large team of IT and cybersecurity professionals with the skills needed to carry out activities for containment, operational resumption, and data recovery without interfering with forensics.
Progent has delivered online and onsite IT services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes professionals who have earned advanced certifications in foundation technologies including Cisco networking, VMware, and major Linux distros. Progent's data security experts have earned internationally recognized certifications such as CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP application software. This broad array of skills allows Progent to identify and integrate the surviving pieces of your information system following a ransomware assault and reconstruct them quickly into a viable system. Progent has collaborated with top cyber insurance providers including Chubb to help businesses recover from ransomware assaults.
Contact Progent for Ransomware Recovery Expertise in Jacksonville
For ransomware cleanup services in the Jacksonville metro area, call Progent at 800-462-8800 or visit Contact Progent.