Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Recovery ExpertsRansomware has become an escalating cyberplague that represents an enterprise-level danger for businesses poorly prepared for an attack. Versions of ransomware like the Reveton, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for years and continue to cause havoc. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, plus frequent as yet unnamed viruses, not only do encryption of online files but also infiltrate all configured system restores and backups. Files synchronized to the cloud can also be rendered useless. In a poorly architected system, this can render automated restore operations useless and effectively sets the entire system back to zero.

Restoring applications and information following a crypto-ransomware event becomes a race against time as the targeted organization tries its best to stop lateral movement and remove the virus and to restore mission-critical activity. Because ransomware requires time to spread, penetrations are frequently launched on weekends, when penetrations typically take longer to recognize. This multiplies the difficulty of rapidly assembling and organizing an experienced mitigation team.

Progent makes available a range of help services for protecting Durham enterprises from crypto-ransomware events. These include staff education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, plus setup and configuration of the latest generation security solutions with machine learning capabilities to intelligently discover and extinguish day-zero cyber attacks. Progent also can provide the assistance of veteran crypto-ransomware recovery engineers with the skills and perseverance to restore a breached environment as urgently as possible.

Progent's Ransomware Recovery Services
Subsequent to a ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not ensure that cyber hackers will provide the needed keys to decrypt all your files. Kaspersky estimated that 17% of crypto-ransomware victims never recovered their data even after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well higher than the usual ransomware demands, which ZDNET estimated to be around $13,000 for smaller businesses. The alternative is to piece back together the key components of your IT environment. Absent access to full system backups, this calls for a wide range of skill sets, top notch project management, and the willingness to work continuously until the recovery project is over.

For twenty years, Progent has provided professional Information Technology services for businesses across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have been awarded top certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have earned internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience in financial systems and ERP applications. This breadth of expertise affords Progent the ability to knowledgably understand important systems and integrate the remaining parts of your Information Technology system following a crypto-ransomware attack and rebuild them into an operational system.

Progent's recovery group uses best of breed project management applications to coordinate the complicated restoration process. Progent understands the urgency of acting quickly and in unison with a customerís management and IT team members to prioritize tasks and to put the most important services back on line as fast as humanly possible.

Business Case Study: A Successful Crypto-Ransomware Penetration Recovery
A client sought out Progent after their network was brought down by the Ryuk crypto-ransomware. Ryuk is thought to have been deployed by Northern Korean government sponsored cybercriminals, suspected of adopting technology leaked from the United States National Security Agency. Ryuk goes after specific businesses with little or no room for disruption and is one of the most lucrative incarnations of ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturer headquartered in Chicago and has about 500 employees. The Ryuk event had brought down all business operations and manufacturing capabilities. The majority of the client's data protection had been directly accessible at the beginning of the intrusion and were destroyed. The client was pursuing financing for paying the ransom (more than two hundred thousand dollars) and praying for the best, but in the end reached out to Progent.


"I canít tell you enough in regards to the support Progent gave us during the most fearful time of (our) companyís survival. We most likely would have paid the Hackers if it wasnít for the confidence the Progent team afforded us. The fact that you could get our e-mail system and production applications back on-line in less than 1 week was earth shattering. Each expert I worked with or texted at Progent was urgently focused on getting us back online and was working 24 by 7 on our behalf."

Progent worked together with the customer to rapidly determine and assign priority to the critical areas that needed to be restored to make it possible to resume business operations:

  • Microsoft Active Directory
  • Exchange Server
  • Financials/MRP
To begin, Progent followed Anti-virus event response best practices by stopping lateral movement and cleaning systems of viruses. Progent then began the steps of restoring Active Directory, the heart of enterprise environments built upon Microsoft Windows Server technology. Exchange messaging will not operate without Active Directory, and the customerís MRP software utilized Microsoft SQL Server, which requires Windows AD for authentication to the information.

In less than two days, Progent was able to recover Active Directory services to its pre-attack state. Progent then helped perform setup and hard drive recovery of essential servers. All Exchange Server schema and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to assemble intact OST files (Outlook Offline Data Files) on various PCs and laptops to recover email data. A recent offline backup of the client's manufacturing systems made it possible to restore these required applications back available to users. Although significant work still had to be done to recover totally from the Ryuk attack, critical services were recovered rapidly:


"For the most part, the manufacturing operation showed little impact and we delivered all customer sales."

Throughout the next few weeks critical milestones in the recovery project were achieved in tight collaboration between Progent consultants and the client:

  • Internal web sites were restored without losing any information.
  • The MailStore Server containing more than 4 million historical emails was restored to operations and available for users.
  • CRM/Orders/Invoices/AP/AR/Inventory Control capabilities were 100 percent operational.
  • A new Palo Alto 850 firewall was deployed.
  • Ninety percent of the desktop computers were fully operational.

"A lot of what went on in the initial days is mostly a blur for me, but my team will not forget the countless hours each of your team accomplished to give us our business back. Iíve been working with Progent for the past ten years, maybe more, and each time Progent has shined and delivered. This event was a life saver."

Conclusion
A likely company-ending disaster was dodged by hard-working experts, a wide range of subject matter expertise, and close collaboration. Although in retrospect the ransomware virus penetration described here could have been identified and stopped with current security technology solutions and ISO/IEC 27001 best practices, user and IT administrator education, and appropriate security procedures for backup and applying software patches, the reality remains that state-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a ransomware incident, feel confident that Progent's team of experts has substantial experience in ransomware virus blocking, mitigation, and file disaster recovery.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thank you for allowing me to get rested after we got over the most critical parts. All of you did an incredible job, and if anyone that helped is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Durham
For ransomware system restoration services in the Durham area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Wi-Fi site survey services assist you to plan, install and troubleshoot a Wi-Fi LAN customized for your environment, offering your business a wireless solution that has the reception, speed, density, QoS, data protection, and hand-off ability your business requires. Wireless survey services from Progent include remote predictive analysis for planning a wireless network and on-premises survey services for validating, optimizing, and debugging a functioning wireless network.

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    Progent's Cisco CCIE-certified networking experts can assist you to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to configure, administer, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent can provide remote and onsite expertise to help your organization with any aspect of business intelligence reporting from troubleshooting or enhancing applications to designing and implementing a comprehensive BI solution. Progent's management reporting consultants can help you to maintain your current reporting system, assist you to migrate databases and applications from a discontinued reporting platform to a modern one, and deliver as-needed remote mentoring to meet your specific needs. Progentís management reporting and analytics consultants offer expertise in the leading BI reporting and visualization tools including Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.

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    Progent can help your organization to plan an upgrade to Teams from Skype for Business Online or Lync Server and install, administer, and troubleshoot a cloud-based or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.

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    Progentís Technical Response Center (TRC) provides low-cost nationwide extended hours online help for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support professionals provide extended hours phone support and online secure computer connection to isolate and repair network problems quickly and affordably.

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    Remote Support Help Desk Call Center

    The Contact Center support delivery model adopted by Progent's Technical Response Center offers small and midsize businesses an dependable option to dependence on freelance service individuals by offering broad technical knowledge shared by multiple engineering groups, optional 24x7 availability of urgent assistance, fast escalation to world-class experts for handling the most complex problems, service consistency and dependability, prompt follow-up enforced by veteran support administrators, a variety of convenient ways for requesting service tasks, plus a high level of progress visibility enabled by ticket updates and accessible via a web portal.

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    The latest generation of ASA 5500-X Family of firewalls with Firepower Services deliver substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-premier CCIE network consultants can help your company to manage your existing PIX or Cisco ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, optimize, administer and troubleshoot firewall environments built on ASA firewalls with Firepower Services.

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    Configuration Manager automates application and device deployment and updating, streamlines security and compliance settings management, inventories network assets, guards against company data leakage, performs health monitoring, enables secure end-user self service, and delivers a single control mechanism for managing mixed-OS ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can assist you with any aspect of planning, implementing, operating and troubleshooting a SCCM deployment for on-premises, cloud, or hybrid networks.

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    Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, enhancing and fixing Microsoft SCOM environments and offer organizations of any size advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs according to industry best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or on-premises troubleshooting to help you to remediate serious problems detected by Microsoft SCOM 2012.

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    Microsoft SUS Consultant Services

    Microsoft Windows Server Update Services allows information technology administrators to deploy and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can fully and easily manage the distribution of patches that are published via Microsoft Update to servers and desktops in a company. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft WSUS deployment, configuring user's workstations, establishing the Group Policy settings, and ensuring your Microsoft SUS GPO is associated with an Active Directory container that makes sense for your network environment.

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    Progent's Jabber consultants can provide online or onsite expertise to help businesses of any size to plan, deploy, maintain, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth expertise for the technologies that go into creating a cohesive Jabber collaboration solution including Cisco network devices and management tools, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Google Android smartphones, SIP trunking, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration solution.

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    Progent can help you with any stage of Azure cloud integration including requirements definition, readiness assessment, solution design, pre-production testing, implementation, centralized administration, performance tuning, license controls, disaster recovery preparedness, security planning, and regulatory compliance validation. Progent can help you to configure and troubleshoot firewall appliances and VPN connections so your users can safely access to Azure resources, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft technologies to work in the cloud including Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist you to set up a hybrid cloud ecosystem that seamlessly combines physical datacenters with Azure services.

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    Windows Hyper-V 2016 incorporates key technologies first designed for and proven on Microsoft Azure, one of the world's biggest public clouds. This significantly enhances the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing security, availability, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified consulting team can assist you to evaluate the advantages of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network topology for a cloud-based or hybrid installation, develop and carry out a non-disruptive upgrade plan, educate your IT management and technical support staff, and deliver ongoing consulting and debugging services to make sure that your Hyper-V 2016 investment gives you maximum business benefit.

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    Progent's Network Call Center Outsourcing Services for PC desktop support are designed especially for small businesses who need fast availability of a Help Desk Service Center with professional telephone support and effective escalation capability but who have to work within a modest information technology budget. Important components of Progent's Help Desk Outsourcing Services are Helpdesk Phone Support, Secure Remote Access Provisioning, Initial System Evaluation, Expert Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Helpdesk Applications Selection and Deployment.

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    Double-Take Software Support and Setup

    DoubleTake/Carbonite Software offers a selection of tools designed to deliver small companies a variety of affordable solutions for replicating and recovering business-critical workloads such as Microsoft Exchange, SQL Server, RIM Blackberry, and SharePoint. Progentís business continuity planning consultants have in-depth backgrounds integrating DoubleTake/Carbonite products into small business IT systems to create an advanced state of fault tolerance and disaster recovery capability at a budget-friendly price.

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    Progent's certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, tune your network for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support team, create a corporate-wide security plan, automate network management, assist with creating applications, and build and test a DR/BC plan.

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    Progent has a long background delivering a full-spectrum of remote network consulting and urgent repair services to local governments and schools throughout the United States. Progent is one of the pioneers in providing advanced remote network support and has delivered network solutions to clients in every state. Remote support eliminates travel costs and solves problems faster than onsite support.

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    Progent's CISSP-certified network security consultants can assist businesses of all sizes with any aspect of information system security. Progent can implement efficient cybersecurity solutions that guard a small business against modern malware attacks or Progent can design, deploy, and manage an end-to-end security environment for hybrid enterprise networks that accommodate local, remote, and mobile users accessing IT resources distributed across multiple physical datacenters and various clouds.

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    Progent's Citrix-certified consultants can assist your business to design, implement, manage, and support a virtualized application delivery and management system based on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network infrastructure for delivering server and client-side applications, and Progent's datacenter management and support consultants can assist your organization to manage and support an off-site datacenter that features high uptime, enhanced protection, and fast disaster recovery.

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    Cisco's Catalyst Wi-Fi controllers streamline the management of wireless networks by unifying the configuration and control of wireless APs, tuning wireless throughput by limiting the effect of RF congestion, improving wireless availability with rapid failover, and strengthening security by identifying cyber threats and analyzing traffic content according to user class and location. Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller solutions.

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    Progentís Cisco-Certified technology consultants provide professional PIX Firewall support services encompassing design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector threat security, and secure connectivity services. Ranging from small, plug-and-play desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls offer a sensible level of security, performance and availability for business environments of all sizes. PIX firewalls are based on a hardened, specially designed operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and flexible administrative solutions. Progentís Cisco experts can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent can assist small and mid-size organizations to install endpoint security protection solutions and provide mitigation expertise to support at-home workers.

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    Progentís Microsoft certified professionals offer small and midsize businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your IT network from attack by external and internal threats. Forefront TMG and ISA Server provide thorough examination of Internet protocols such as HTTP, which enables these security platforms to detect many attacks that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your network protection through experienced design and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft consultants can help your company to configure Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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    ADSL2+ Consult

    Progent can provide the affordable support of remote Internet connectivity consultants to help your organization to assess or enhance your ISP services so your Internet access solution matches your business needs. Services provided by Progent's engineers include assessment of your current bandwidth use, vendor and service plan comparison and ordering, network provisioning, and managing a smooth switchover to a new ISP and/or service plan. Provisioning can include enhancing current routers and switches and configuring new ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol architectures.

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    SCCM Migration On-site Technical Support

    Configuration Manager automates software deployment at scale, streamlines compliance settings management, keeps track of network assets, protects against corporate data leakage, performs health reporting, enables safe self service, and offers a single control mechanism for managing mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration specialists can help businesses of any size with any aspect of planning, implementing, operating and troubleshooting a SCCM solution for local, cloud, or hybrid networks.

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    Progent can assist small and medium-size companies to configure security defense solutions and provide response services required for offsite workers.

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    Progent can assist small and mid-size companies to design, configure, validate and troubleshoot backup/recovery systems required for teleworkers.


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