Crypto-Ransomware : Your Feared IT Disaster
Ransomware  Recovery ProfessionalsRansomware has become a too-frequent cyberplague that poses an enterprise-level danger for organizations vulnerable to an attack. Different versions of ransomware such as Reveton, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for a long time and still inflict destruction. More recent strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, plus more as yet unnamed newcomers, not only encrypt on-line critical data but also infect any configured system protection. Information replicated to off-site disaster recovery sites can also be rendered useless. In a poorly architected data protection solution, this can make automatic restore operations useless and basically knocks the entire system back to zero.

Getting back online services and information following a crypto-ransomware outage becomes a race against time as the targeted business fights to contain and eradicate the ransomware and to resume business-critical activity. Since ransomware needs time to spread, penetrations are frequently sprung during nights and weekends, when penetrations may take more time to identify. This multiplies the difficulty of quickly mobilizing and orchestrating a knowledgeable mitigation team.

Progent provides a variety of support services for protecting Durham organizations from crypto-ransomware penetrations. These include team member training to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based threat defense to discover and disable zero-day malware attacks. Progent also can provide the assistance of expert crypto-ransomware recovery consultants with the track record and commitment to re-deploy a breached environment as quickly as possible.

Progent's Ransomware Recovery Support Services
Soon after a crypto-ransomware penetration, even paying the ransom demands in cryptocurrency does not ensure that merciless criminals will respond with the keys to decrypt any of your data. Kaspersky Labs ascertained that seventeen percent of ransomware victims never recovered their data after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The other path is to re-install the critical elements of your IT environment. Without the availability of complete information backups, this calls for a wide complement of IT skills, well-coordinated project management, and the ability to work continuously until the recovery project is completed.

For decades, Progent has provided professional IT services for companies across the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have been awarded advanced industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have garnered internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise with accounting and ERP application software. This breadth of experience provides Progent the skills to rapidly understand important systems and consolidate the remaining components of your computer network system after a crypto-ransomware penetration and assemble them into an operational system.

Progent's ransomware group uses state-of-the-art project management tools to orchestrate the complicated restoration process. Progent appreciates the importance of working swiftly and together with a customer's management and Information Technology resources to assign priority to tasks and to put key applications back on line as soon as possible.

Client Case Study: A Successful Ransomware Penetration Recovery
A customer contacted Progent after their organization was brought down by the Ryuk ransomware virus. Ryuk is thought to have been launched by North Korean state sponsored hackers, possibly adopting algorithms leaked from America's NSA organization. Ryuk seeks specific organizations with little or no tolerance for operational disruption and is one of the most lucrative instances of ransomware viruses. Major targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing business based in Chicago with around 500 employees. The Ryuk event had disabled all company operations and manufacturing processes. The majority of the client's system backups had been on-line at the beginning of the attack and were damaged. The client considered paying the ransom (exceeding $200,000) and hoping for the best, but ultimately called Progent.

"I cannot speak enough about the support Progent gave us during the most stressful time of (our) businesses survival. We most likely would have paid the hackers behind this attack except for the confidence the Progent team afforded us. The fact that you were able to get our messaging and critical servers back into operation quicker than a week was incredible. Every single staff member I interacted with or e-mailed at Progent was absolutely committed on getting our company operational and was working all day and night on our behalf."

Progent worked with the client to quickly understand and prioritize the mission critical elements that needed to be addressed to make it possible to resume business functions:

  • Microsoft Active Directory
  • Exchange Server
  • MRP System
To start, Progent followed AV/Malware Processes event response industry best practices by stopping lateral movement and cleaning systems of viruses. Progent then started the work of bringing back online Active Directory, the key technology of enterprise environments built on Microsoft Windows technology. Exchange email will not work without Active Directory, and the customer's MRP system leveraged Microsoft SQL Server, which requires Active Directory services for access to the data.

Within two days, Progent was able to recover Active Directory to its pre-penetration state. Progent then assisted with rebuilding and hard drive recovery of needed systems. All Exchange schema and configuration information were usable, which accelerated the restore of Exchange. Progent was also able to find intact OST files (Outlook Offline Data Files) on user workstations in order to recover mail data. A not too old offline backup of the client's financials/ERP systems made it possible to return these required programs back servicing users. Although a lot of work was left to recover completely from the Ryuk virus, essential systems were returned to operations rapidly:

"For the most part, the production line operation ran fairly normal throughout and we made all customer sales."

Over the following month important milestones in the restoration project were completed through close collaboration between Progent consultants and the client:

  • Internal web sites were brought back up without losing any information.
  • The MailStore Microsoft Exchange Server containing more than four million historical messages was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control capabilities were 100 percent operational.
  • A new Palo Alto Networks 850 firewall was deployed.
  • Nearly all of the user PCs were back into operation.

"A huge amount of what went on that first week is mostly a fog for me, but my management will not forget the urgency each of your team accomplished to give us our company back. I've entrusted Progent for the past 10 years, maybe more, and each time Progent has shined and delivered as promised. This time was a life saver."

A possible business-killing catastrophe was avoided due to dedicated professionals, a broad range of knowledge, and tight teamwork. Although in post mortem the ransomware penetration described here could have been blocked with current cyber security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user training, and well thought out incident response procedures for data protection and keeping systems up to date with security patches, the fact is that government-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware penetration, feel confident that Progent's roster of professionals has substantial experience in ransomware virus defense, mitigation, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others that were helping), thanks very much for allowing me to get some sleep after we made it through the most critical parts. Everyone did an amazing effort, and if any of your guys is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Durham
For ransomware cleanup consulting services in the Durham area, call Progent at 800-462-8800 or visit Contact Progent.

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  • Microsoft T-SQL Designer 24x7x365 SQL Server Capacity Planning Contract Programmer
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    SharePoint 2016 Authentication Network Consulting

    Progent's Microsoft-certified consultants offer affordable remote and on-premises consulting expertise, application development, and debugging support for businesses of any size who want to upgrade to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint.

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    Cisco's network security and remote access products for small organizations represent a full range of manageable security solutions to help safeguard your local and remote network infrastructure. Cisco's VPN product family includes switches, firewalls, intrusion detection systems and VPN concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco CCIE and CCNP qualifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security solutions that fit most closely with your company objectives.

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    Progent's Wireless Consulting Services offer a convenient, economical way for businesses of all sizes to configure, manage, monitor and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install hardware like Cisco's Aironet and Meraki access points and wireless controllers. For mobile messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent's Palo Alto Networks firewall consultants can show you how to select, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a modern security environment that extends across your on-premises and cloud assets and guards all users anywhere with any device.

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  • Les Kent has a 35-year history of successful technology integration, business administration, sales, and operations. He has shown a knack for creating sophisticated IT solutions in his roles as as a system architect, programmer, project manager, deployment consultant, and troubleshooter for small companies, new ventures, and major enterprises.

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    Microsoft Certified Support Companies

    Progent is a Microsoft Certified Partner and has earned accredited competencies such as Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the highest client endorsement and are afforded the closest operational relationship with Microsoft. The knowledge, skills, and commitment required to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your company better solutions for your information system.

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    Progent's application experts have worked for 20 years with .NET tools and the Visual Studio development system and can create or modernize .NET apps quickly and affordably.

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  • Professional Cisco Firewall Integration 24 Hour Firesight Onsite Technical Support
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    Progent offers cost-effective online and onsite consulting to assist organizations to move all or part of their core network infrastructure to Google Cloud Platform services. This can save time and equipment costs and allow the use of Google's cutting edge machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness assessment, system design, pilot testing, deployment, administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.

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  • SentinelOne Endpoint Protection and Response Technology Professional Open Now SentinelOne Singularity and Vigilance Integration Specialists
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  • Microsoft, Cisco and Security Certified Experts Remote Troubleshooting Fault Tolerant Data Center
    Award Winning Consulting Services Fault Tolerant Colo

    Progent's Data Center consultants can show you how to identify high availability data centers that meet the particular needs of your company. Fault tolerant off-site data centers are especially appealing to small companies due to of their low cost and convenience compared to taking a do-it-yourself strategy. Attempting to design an in-house data center with even a basic degree of fault tolerance is too costly for typical small businesses. Progent can show you how to get all the benefits of non-stop data centers and fault tolerant colo sites by offering a complete range of consulting and support services.

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    Progent's CISSP-premier network security consultants can help businesses of any size with any aspect of IT security. Progent can help create efficient cybersecurity solutions that guard a small office from modern malware attacks or Progent can design, deploy, and monitor a comprehensive security environment for hybrid networks that accommodate onsite, remote, and mobile clients accessing network resources distributed across multiple physical datacenters and public and private clouds.

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