Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Remediation ConsultantsRansomware has become a modern cyber pandemic that represents an extinction-level threat for businesses of all sizes vulnerable to an attack. Multiple generations of ransomware such as CrySIS, WannaCry, Locky, Syskey and MongoLock cryptoworms have been circulating for many years and continue to inflict havoc. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, plus daily as yet unnamed newcomers, not only do encryption of on-line data files but also infect any available system restores and backups. Files replicated to the cloud can also be corrupted. In a vulnerable environment, it can make automatic restore operations hopeless and basically sets the network back to square one.

Getting back programs and data after a ransomware event becomes a race against time as the victim tries its best to contain and remove the virus and to restore enterprise-critical activity. Due to the fact that crypto-ransomware takes time to move laterally, penetrations are often sprung on weekends, when successful attacks tend to take more time to detect. This multiplies the difficulty of rapidly assembling and coordinating an experienced response team.

Progent has a range of help services for protecting Durham organizations from ransomware events. Among these are team member training to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based cyberthreat protection to identify and extinguish zero-day modern malware attacks. Progent also offers the assistance of experienced ransomware recovery professionals with the track record and perseverance to reconstruct a compromised environment as urgently as possible.

Progent's Ransomware Recovery Support Services
Subsequent to a crypto-ransomware attack, sending the ransom demands in Bitcoin cryptocurrency does not ensure that criminal gangs will return the needed keys to unencrypt all your information. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their files even after having paid the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual crypto-ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The other path is to piece back together the key components of your IT environment. Without the availability of full data backups, this requires a wide complement of skills, well-coordinated project management, and the ability to work non-stop until the task is complete.

For twenty years, Progent has offered expert IT services for businesses across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have attained top industry certifications in important technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have earned internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial systems and ERP application software. This breadth of expertise affords Progent the skills to quickly understand critical systems and re-organize the surviving parts of your network environment following a crypto-ransomware event and rebuild them into an operational system.

Progent's ransomware group utilizes state-of-the-art project management systems to coordinate the complex recovery process. Progent understands the importance of acting quickly and in concert with a client's management and IT team members to prioritize tasks and to get the most important applications back on line as fast as possible.

Customer Story: A Successful Ransomware Incident Restoration
A small business sought out Progent after their network was crashed by Ryuk crypto-ransomware. Ryuk is believed to have been developed by Northern Korean government sponsored cybercriminals, possibly using techniques leaked from the U.S. NSA organization. Ryuk attacks specific companies with little tolerance for operational disruption and is among the most profitable iterations of ransomware. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturer based in the Chicago metro area and has about 500 employees. The Ryuk penetration had brought down all essential operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the time of the intrusion and were destroyed. The client was pursuing financing for paying the ransom demand (more than $200,000) and wishfully thinking for the best, but ultimately made the decision to use Progent.


"I can't speak enough in regards to the support Progent gave us during the most stressful period of (our) businesses survival. We had little choice but to pay the Hackers if not for the confidence the Progent team provided us. That you were able to get our messaging and essential servers back sooner than five days was something I thought impossible. Each consultant I worked with or texted at Progent was amazingly focused on getting us operational and was working 24 by 7 on our behalf."

Progent worked together with the client to quickly get our arms around and assign priority to the essential services that needed to be restored to make it possible to resume departmental operations:

  • Active Directory
  • Exchange Server
  • Financials/MRP
To begin, Progent followed AV/Malware Processes event mitigation industry best practices by stopping the spread and cleaning systems of viruses. Progent then started the steps of recovering Microsoft AD, the foundation of enterprise systems built upon Microsoft technology. Microsoft Exchange Server messaging will not operate without Windows AD, and the businesses' accounting and MRP system leveraged Microsoft SQL Server, which depends on Active Directory services for access to the databases.

Within two days, Progent was able to rebuild Windows Active Directory to its pre-penetration state. Progent then accomplished reinstallations and storage recovery of essential systems. All Microsoft Exchange Server data and configuration information were usable, which facilitated the restore of Exchange. Progent was able to collect intact OST data files (Outlook Email Offline Folder Files) on user desktop computers and laptops to recover email messages. A recent off-line backup of the client's accounting software made them able to restore these vital applications back online for users. Although major work was left to recover fully from the Ryuk event, the most important systems were recovered rapidly:


"For the most part, the assembly line operation survived unscathed and we did not miss any customer deliverables."

Over the following few weeks key milestones in the restoration process were completed through tight collaboration between Progent team members and the customer:

  • Internal web sites were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server exceeding four million archived messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control capabilities were fully functional.
  • A new Palo Alto Networks 850 firewall was installed.
  • Nearly all of the user PCs were being used by staff.

"A huge amount of what occurred in the early hours is mostly a haze for me, but we will not forget the commitment all of you put in to help get our company back. I've utilized Progent for at least 10 years, possibly more, and every time I needed help Progent has come through and delivered as promised. This event was a testament to your capabilities."

Conclusion
A possible enterprise-killing disaster was dodged through the efforts of top-tier professionals, a broad array of knowledge, and tight teamwork. Although in post mortem the ransomware incident detailed here should have been stopped with up-to-date cyber security technology and security best practices, user education, and appropriate security procedures for information backup and proper patching controls, the fact is that state-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a crypto-ransomware incursion, feel confident that Progent's roster of experts has a proven track record in ransomware virus defense, removal, and file disaster recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), thank you for letting me get some sleep after we got over the first week. Everyone did an incredible job, and if anyone that helped is visiting the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Durham
For ransomware system restoration expertise in the Durham metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Microsoft-authorized experts can help you rationalize the economic justification for implementing SharePoint 2007, consult with you on the most sensible version of SharePoint for your circumstances, provide setup and deployment services, help you to set up Microsoft SQL Server as a back-end database, improve your network integrity, integrate your standard and custom application programs to work with Microsoft SharePoint 2007, develop a company-wide security plan that encompasses portal solutions, and provide maintenance and Help Desk support.

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    Progent's Linux support experts provide small and mid-size businesses and developers support for administering and supporting Linux computers that run with Microsoft-based technology. Progent offers your organization contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of experience offers you a convenient single source to help you build and manage a secure and reliable mixed-platform network and communications infrastructure that supports Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent's Cisco-authorized network experts can help you design an affordable, fault tolerant Internet connection architecture that can deliver non-stop Internet connectivity through a wide array of fault tolerant Internet network technologies including fault tolerant BGP, automatic fail-over, and redundant Internet Service Providers. Progent offers CCIE engineers to show you how to apply the most current technology for high availability Internet connectivity to build an economical, completely redundant Internet network with automatic failover and other features to create zero-downtime Internet availability.

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    Microsoft allows you to create seamless hybrid ecosystems that integrate Microsoft 365 and local Exchange deployments. This permits you to have specific Exchange mailboxes hosted on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can help your organization with any phase of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Exchange solution is carried out on time and within budget.

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    Even if your company has a minimal computer services group and a modest technology budget, your information system can still feature the same high reliability and performance that once required a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-expert and Cisco-premier network professionals, the latest system management software for proactive monitoring and alerts, and economical support programs such as a help desk call center to keep your vital business applications and hardware operating.

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    Progent's Help Desk Call Center management and co-management services help organizations to cut costs and enhance productivity.

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    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware.

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    Microsoft Dynamics GP/Great Plains can help you expand and manage your business more efficiently by delivering deep availability of decision-driving information and a fast ROI. Microsoft Dynamics GP offers major productivity benefits such as its ability to expand the presence of your company, handle your financials, automate financial operations, unify processes across your business, improve inventory control, increase order accuracy, expand revenue and minimize lead-time, and increase free cash flow. Progent can help you set up and manage a reliable, safe server and communications foundation to support Great Plains, and can offer experienced Dynamics GP support professionals to help you reap the full benefits of your Dynamics GP software.

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    Progent's certified Windows Server 2022 consultants can help your company to plan and carry out an efficient upgrade to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with an on-site installation of Windows Server 2022.

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    Progent can assist your business in any and all phases of your migration to Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your virtual machines, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent can assist small and mid-size organization to plan, implement, test and troubleshoot backup solutions needed to support a remote workforce.

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    Progent's Check Point consultants can help you select and configure Check Point Firewall software and hardware powered by Check Point Software's security platform to offer an affordable and effective security defense for your information network. Progent can also help you integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point Series 80 appliances with security solutions from other vendors and provide a single stop for on-going network support, maintenance, education, and consulting services.


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