Crypto-Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Recovery ConsultantsCrypto-Ransomware has become a too-frequent cyberplague that presents an extinction-level threat for businesses of all sizes unprepared for an attack. Different iterations of crypto-ransomware like the CrySIS, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been out in the wild for years and still cause damage. Modern versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with daily unnamed viruses, not only encrypt online critical data but also infiltrate most configured system protection. Data synched to off-site disaster recovery sites can also be encrypted. In a vulnerable data protection solution, it can make automated restore operations useless and basically knocks the network back to square one.

Getting back on-line services and data after a crypto-ransomware attack becomes a race against time as the targeted organization struggles to stop lateral movement and clear the crypto-ransomware and to restore mission-critical operations. Since ransomware takes time to replicate, penetrations are often launched on weekends and holidays, when penetrations are likely to take more time to identify. This compounds the difficulty of promptly mobilizing and coordinating a qualified mitigation team.

Progent makes available a range of services for securing Durham organizations from crypto-ransomware penetrations. These include team member training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based cyberthreat defense to discover and quarantine zero-day modern malware attacks. Progent in addition offers the services of seasoned crypto-ransomware recovery professionals with the skills and commitment to rebuild a breached environment as soon as possible.

Progent's Crypto-Ransomware Restoration Support Services
Following a ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not guarantee that merciless criminals will return the needed keys to decrypt all your data. Kaspersky estimated that 17% of ransomware victims never recovered their information even after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the typical crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The alternative is to piece back together the mission-critical components of your IT environment. Absent the availability of essential information backups, this calls for a wide complement of IT skills, top notch project management, and the capability to work continuously until the recovery project is completed.

For twenty years, Progent has made available certified expert IT services for businesses across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have been awarded high-level industry certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience in financial systems and ERP applications. This breadth of expertise provides Progent the skills to rapidly understand important systems and organize the remaining pieces of your network system after a ransomware attack and rebuild them into an operational system.

Progent's ransomware group uses state-of-the-art project management tools to orchestrate the complex restoration process. Progent understands the urgency of acting rapidly and together with a client's management and IT team members to prioritize tasks and to get the most important applications back on-line as soon as humanly possible.

Client Case Study: A Successful Ransomware Virus Recovery
A business escalated to Progent after their organization was taken over by Ryuk ransomware virus. Ryuk is generally considered to have been launched by Northern Korean state cybercriminals, suspected of adopting algorithms exposed from the United States National Security Agency. Ryuk targets specific companies with limited ability to sustain operational disruption and is among the most lucrative incarnations of ransomware viruses. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing business based in the Chicago metro area with around 500 staff members. The Ryuk penetration had frozen all business operations and manufacturing capabilities. The majority of the client's information backups had been online at the beginning of the attack and were destroyed. The client was actively seeking loans for paying the ransom demand (in excess of $200,000) and praying for the best, but ultimately called Progent.

"I cannot say enough about the care Progent provided us throughout the most fearful period of (our) businesses existence. We may have had to pay the cyber criminals except for the confidence the Progent team afforded us. The fact that you could get our e-mail and important applications back on-line in less than 1 week was amazing. Every single staff member I interacted with or texted at Progent was totally committed on getting us working again and was working non-stop on our behalf."

Progent worked with the customer to rapidly determine and assign priority to the most important systems that had to be addressed in order to restart departmental operations:

  • Active Directory (AD)
  • Electronic Mail
  • Financials/MRP
To start, Progent adhered to AV/Malware Processes incident response best practices by stopping the spread and clearing up compromised systems. Progent then initiated the process of restoring Microsoft Active Directory, the foundation of enterprise systems built upon Microsoft technology. Microsoft Exchange email will not work without AD, and the client's accounting and MRP system leveraged Microsoft SQL Server, which needs Active Directory for authentication to the database.

In less than 48 hours, Progent was able to rebuild Active Directory services to its pre-intrusion state. Progent then accomplished reinstallations and storage recovery on needed systems. All Microsoft Exchange Server ties and configuration information were usable, which accelerated the restore of Exchange. Progent was also able to collect non-encrypted OST data files (Microsoft Outlook Off-Line Data Files) on team workstations and laptops in order to recover email information. A not too old offline backup of the customer's accounting/MRP systems made it possible to restore these required applications back on-line. Although major work needed to be completed to recover totally from the Ryuk event, essential systems were returned to operations rapidly:

"For the most part, the assembly line operation ran fairly normal throughout and we made all customer shipments."

During the following few weeks important milestones in the restoration project were accomplished through close cooperation between Progent team members and the client:

  • Internal web sites were restored with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived messages was restored to operations and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory capabilities were completely functional.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • 90% of the desktops and laptops were functioning as before the incident.

"So much of what occurred those first few days is nearly entirely a fog for me, but we will not soon forget the urgency all of the team accomplished to give us our business back. I've trusted Progent for the past ten years, maybe more, and every time I needed help Progent has shined and delivered. This time was a stunning achievement."

A possible company-ending disaster was avoided with top-tier experts, a broad range of knowledge, and close teamwork. Although in hindsight the crypto-ransomware incident described here should have been blocked with up-to-date security technology solutions and best practices, user and IT administrator education, and well thought out security procedures for information backup and applying software patches, the fact remains that government-sponsored hackers from Russia, China and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware penetration, remember that Progent's roster of experts has proven experience in ransomware virus defense, cleanup, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others who were contributing), thank you for making it so I could get some sleep after we made it over the initial fire. Everyone did an fabulous effort, and if any of your guys is in the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Durham
For ransomware system recovery expertise in the Durham area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent's service specialists in Apple OS X and Windows technology can show you how to integrate Apple Macintosh and Windows systems into seamless networks with full sharing and collaboration functionality. Enabling productive co-existence among a variety of servers and desktops powered by Apple Mac OS and Windows requires extensive knowledge of and background with Mac and Microsoft products. Progent's background in Microsoft and Macintosh consulting makes it possible to offer expert support to companies that rely on these platforms to maintain their competitive edge. Progent's consultants can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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  • Two-factor Authentication Technical Consultant 24-Hour Duo Multi-factor Authentication Remote Support
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  • Cisco VPN Network Engineer
    Cisco Certified Cisco RADIUS Security Professionals

    Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized business integrate and maintain Cisco's security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and provide the flexibility to expand with your changing business requirements. Progent's Cisco-Premier network experts support Cisco's complete line of products aimed at preventing information theft, virus and worm outbreaks, Denial of Service attacks, and other security risks to your information system. Progent can show you how to integrate Cisco technology to achieve secure access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized client access control foundation for user authentication, permissions, and tracking from a graphical Web interface.

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  • Apple Mac with Windows integration Specialist
    Apple macOS and Windows Integration

    Progent's service specialists in Apple OS X and Windows technology can show you how to integrate Apple Macintosh and Windows computers into cohesive environments with full sharing and workgroup support. Enabling efficient co-existence among a variety of servers and workstations powered by Apple Mac OS and Windows requires broad knowledge of and background with Mac and Windows products. Progent's background in Windows and Macintosh service makes it possible to provide expert assistance to companies that rely on these technologies to maintain their competitive edge. Progent can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

  • Virtual Application Delivery Consultancy XenApp Application Virtualization Services
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  • Windows 2003 Consultant 24 Hour Microsoft Windows 2003 Setup and Support
  • Windows 7 Upgrade Support and Setup Microsoft Windows 7 Professional
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  • Windows Server 2012 R2 Phone Support Services Durham Windows Server 2016 Onsite Computer Services Durham, NC

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    Contract Development Microsoft Access desktop

    Progent can provide cost-effective remote support for all releases of Office Access including desktop and browser-based versions and offers expert help for application programming, database migration, performance tuning, BI reporting, and troubleshooting. Progent also offers tailored webinar training for Access application programming and database administration.

  • Windows Server 2016 Virtual Machine Load Balancing Engineer Microsoft Certified Configuration Windows Server 2016 Load Balancing
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  • Windows Server 2019 Hyper-V Consulting Services Windows Server 2019 System Insights Computer Consultants
  • Windows Server 2019 Storage Spaces Direct Remote Technical Support Windows Server 2019 Storage Replica Remote Troubleshooting
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