Crypto-Ransomware : Your Crippling Information Technology Disaster
Crypto-Ransomware  Remediation ConsultantsRansomware has become an escalating cyberplague that poses an existential danger for organizations unprepared for an attack. Different versions of crypto-ransomware like the CrySIS, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been circulating for many years and continue to inflict damage. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, plus additional as yet unnamed newcomers, not only do encryption of on-line critical data but also infect any accessible system protection. Data synched to cloud environments can also be rendered useless. In a poorly designed system, it can make automatic restoration impossible and basically sets the datacenter back to zero.

Getting back on-line applications and information following a ransomware outage becomes a sprint against time as the victim struggles to stop lateral movement and clear the ransomware and to resume enterprise-critical operations. Because ransomware requires time to replicate, attacks are frequently launched during nights and weekends, when penetrations tend to take longer to notice. This compounds the difficulty of rapidly marshalling and organizing a capable response team.

Progent has a range of support services for securing Durham enterprises from ransomware events. These include team member education to help recognize and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus setup and configuration of modern security gateways with artificial intelligence capabilities to intelligently identify and extinguish new threats. Progent in addition can provide the services of veteran ransomware recovery professionals with the skills and perseverance to restore a compromised system as soon as possible.

Progent's Ransomware Restoration Help
Soon after a ransomware event, paying the ransom in Bitcoin cryptocurrency does not provide any assurance that cyber criminals will provide the needed keys to decipher all your data. Kaspersky determined that 17% of ransomware victims never recovered their information after having paid the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the average ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The other path is to setup from scratch the key components of your IT environment. Absent the availability of full data backups, this requires a broad complement of IT skills, professional team management, and the willingness to work 24x7 until the recovery project is completed.

For decades, Progent has provided expert IT services for companies throughout the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned advanced industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent also has expertise in financial management and ERP applications. This breadth of expertise affords Progent the ability to quickly ascertain necessary systems and organize the remaining pieces of your network environment after a crypto-ransomware attack and rebuild them into an operational system.

Progent's ransomware team of experts utilizes best of breed project management applications to orchestrate the sophisticated restoration process. Progent understands the urgency of working swiftly and in concert with a customerís management and IT resources to prioritize tasks and to put critical systems back on line as fast as humanly possible.

Client Story: A Successful Ransomware Virus Response
A business escalated to Progent after their network was taken over by the Ryuk crypto-ransomware. Ryuk is believed to have been launched by Northern Korean government sponsored criminal gangs, suspected of using algorithms exposed from the U.S. National Security Agency. Ryuk seeks specific organizations with limited room for disruption and is one of the most profitable incarnations of ransomware viruses. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing company headquartered in Chicago and has around 500 employees. The Ryuk event had shut down all business operations and manufacturing capabilities. The majority of the client's system backups had been online at the start of the intrusion and were eventually encrypted. The client was actively seeking loans for paying the ransom (exceeding $200,000) and praying for the best, but ultimately engaged Progent.


"I cannot thank you enough in regards to the support Progent provided us during the most critical period of (our) companyís survival. We had little choice but to pay the cybercriminals except for the confidence the Progent team afforded us. The fact that you were able to get our messaging and important applications back into operation quicker than one week was amazing. Every single expert I interacted with or communicated with at Progent was laser focused on getting our system up and was working non-stop to bail us out."

Progent worked with the client to quickly get our arms around and assign priority to the essential systems that needed to be addressed in order to resume business functions:

  • Windows Active Directory
  • Microsoft Exchange Email
  • Accounting/MRP
To start, Progent adhered to ransomware event response industry best practices by stopping lateral movement and removing active viruses. Progent then started the task of bringing back online Microsoft AD, the heart of enterprise environments built on Microsoft technology. Microsoft Exchange Server email will not work without Windows AD, and the client's MRP system utilized SQL Server, which depends on Windows AD for access to the data.

Within two days, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then performed rebuilding and storage recovery on key systems. All Exchange Server ties and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was also able to find intact OST data files (Microsoft Outlook Off-Line Data Files) on staff workstations in order to recover mail data. A not too old offline backup of the client's accounting/ERP software made them able to recover these vital applications back servicing users. Although significant work was left to recover totally from the Ryuk event, critical systems were returned to operations quickly:


"For the most part, the manufacturing operation never missed a beat and we did not miss any customer shipments."

During the next couple of weeks important milestones in the restoration project were completed in close cooperation between Progent team members and the customer:

  • Internal web applications were brought back up without losing any data.
  • The MailStore Server with over four million historical messages was brought online and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables/Inventory Control modules were completely recovered.
  • A new Palo Alto Networks 850 firewall was installed.
  • 90% of the desktop computers were being used by staff.

"A huge amount of what went on in the early hours is nearly entirely a haze for me, but our team will not soon forget the commitment each and every one of you accomplished to give us our company back. Iíve entrusted Progent for at least 10 years, possibly more, and every time Progent has shined and delivered as promised. This situation was no exception but maybe more Herculean."

Conclusion
A possible business disaster was evaded through the efforts of hard-working experts, a wide range of knowledge, and tight collaboration. Although upon completion of forensics the crypto-ransomware virus incident detailed here could have been shut down with advanced cyber security technology solutions and recognized best practices, user education, and well designed security procedures for information backup and keeping systems up to date with security patches, the reality remains that state-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware incursion, feel confident that Progent's roster of professionals has a proven track record in ransomware virus blocking, remediation, and data restoration.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), Iím grateful for allowing me to get rested after we made it past the initial push. All of you did an fabulous job, and if anyone is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent is among the most qualified network support companies for creating e-mail systems based on Exchange 2000 Server. Progent is skilled in helping small companies derive all the advantages of Microsoft Exchange Server 2000 under common scenarios including upgrading from Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.

  • Office 365 PST migration Support and Setup Office 365 hybrid solutions for Exchange Remote Support
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  • On-site Support Computer Consulting Specialist Remote Computer Support
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  • Amazon Marketplace Web Service development Programming Firm
    Amazon Marketplace Web Service programming Integration Firm

    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can expand their reach, reduce their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.

  • Online Technical Support 802.11x Wi-Fi Site Survey Integration Support Wireless Site Survey
  • Online Technical Support ProSight Windows Server Management Automated Server Inventory Specialist
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  • Outsourcing Microsoft SharePoint 2010 Durham Microsoft SharePoint Server 2007 Remote Technical Support Durham Research Triangle
  • Power BI On Premises Coding Outsourced Programming Power BI Sharing
  • ProSight Private Cloud Services Consultant Services Private Cloud Virtual Datacenter Hosting Engineer
  • ProSight Remote Network Infrastructure Troubleshooting Consulting Network Services Monitoring Technical Consultant

  • Microsoft Access Consultancy
    Development Firm Excel VBA

    Progentís expert programmers, relational database architects, and program management consultants can help enterprise clients to carry out development projects for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include access to veteran project managers for high-level planning and program co-ordination or Progent can help customers fill in expertise gaps by offering database designers and programmers experienced in developing RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist businesses to incorporate SharePoint with other data sources such as Microsoft SQL and Excel to build data-driven intranets and portal sites. Progent also can provide experience with web development tools and can help businesses to create, expand, troubleshoot, or migrate web applications to take advantage of the most current web technology.

  • Professionals ProSight Endpoint Protection 24 Hour Network Consulting ProSight Ransomware Recovery
  • Progent Small Enterprise Small Business Computer Consulting Company Top Ranked Progent Startup Companies Network Designers
  • Progent Startup Business Small Business Network Support After Hours Progent Small Enterprise Technical Support Group

  • Microsoft SQL Server Applications Support
    Microsoft T-SQL Programming Companies

    SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the rapid development of cutting-edge high-end programs that can give your company a critical competitive advantage. SQL Server provides core support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET environment.

  • Progent's Management Online Technical Support Progent Management Computer Support Companies
  • Remote Microsoft Office System Technical Firms Microsoft Tech Support Outsource
  • Remote Support Services Windows Server 2008 R2 Windows Server 2008 Hyper-VI IT Consulting

  • 24 Hour Windows 7 Services
    24-7 Microsoft Windows 7 Upgrade Phone Support

    Progent's Microsoft certified engineers offers offsite and onsite consulting services to assist your company to administer, maintain, and troubleshoot computers based on Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, data and identity protection, disaster recovery, remote connectivity, smartphone and tablet integration, Wi-Fi network design, and remote system monitoring and alerts.

  • Remote Work at Home Cybersecurity Network Engineer Work from Home Cybersecurity Computer Consultant
  • Remote Workers Durham Consulting Experts - Cloud Integration Solutions Consulting Services Durham, NC Telecommuters Durham Consulting Services - Cloud Integration Systems Guidance Durham Research Triangle
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  • Router Training Router Education

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    ransomware removal and restore Specialists

    Progent's seasoned ransomware recovery consultants can help your business to reconstruct an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit or Egregor.

  • SCCM 2016 Network Consulting System Center 2016 and Windows Server 2016 Consultants
  • SQL Server 2014 and Windows Server 2012 R2 Computer Consultant SQL Server 2014 Performance Tuning Network Consulting
  • SQL Server 2017 Application Migration IT Consultants SQL Server 2017 OLTP Online Troubleshooting

  • Computer Systems Consulting Problem Escalation Through Teamwork
    Microsoft Solutions Framework Project Methodology Internet Networking Consultants

    Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, at the front lines of IT support, performing a wide range of technical tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for using technical knowledge to resolve real-world IT problems efficiently.

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  • Services Avaddon ransomware recovery Emergency ransomware business recovery Specialist
  • SharePoint 2007 Computer Consulting SharePoint Server 2007 Support Services
  • Small Business Access Points Online Support Small Business WAP571 Support and Integration
  • Small Business Outsourcing Office 365 Outlook PowerPoint 2016 Support Firm

  • Collocation Support and Integration
    Data Center Professional

    Progentís colocation center support services are designed for businesses with equipment housed at IDCs or data center collocation hosting facilities and requiring timely in-person help at the colo facility plus off-site support from Microsoft and Cisco Certified professionals. Progent offers a full range of data center and IDC and colocation support services including network topology evaluation, Windows and Linux server integration and support, tech support for server and communications networking, design and installation of high availability configurations, architecting and deploying layered security defenses, firewall integration and support, configuring load balancing environments, and planning high-availability server cluster configurations.

  • Small Business Server 2008 Technical Support IT Consultants Small Business Server 2008
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  • Solaris Remote Professional Sun Solaris Remote Consultancy

  • Fault-tolerant Load Balancing Technical Support Services
    Cisco LocalDirector 400 series Information Technology Consulting

    Progent provides fault tolerant load balancing consulting that addresses system load balancing, load balanced applications, network backbone routing, and content delivery technology including Cisco Content Engine. High availability load balancing providers for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks BIG-IP.

  • Specialists Microsoft Dynamics GP 2015 Custom Programming Consulting Dynamics GP 2015 R2 Troubleshooting
  • Specialists Small Business Access Points Top CCNP Certified Small Business 500 Access Point Online Consulting

  • Microsoft MCSA Contractor Jobs
    Cisco CCDP Contract Job Opportunities

    Progent is looking for a variety of full-time employees such as solutions-driven Microsoft Certified Systems Engineers; connectivity experts who have Cisco CCDP or CCIE credentials; and consultants for fault-tolerant system architecture with backgrounds in mobile connectivity, wireless networking, high-availability environments, disaster recovery solutions, data protection, and VMware technology. Progent is also seeking desktop support experts, remote service professionals, and CISSP or CISA accredited security professionals. Progent is also looking for veteran managers who can perform efficiently in Progent's dynamic, virtual office environment. Progent contracts independent consultants who have in-depth knowledge and field experience in crucial information technology areas beyond our primary technical focus. Progent's Experts Group hires independent consultants who can provide advice and development services for line-of-business solutions that include MRP, Enterprise Resource Planning, or CRM; possess in-depth expertise with non-Microsoft platforms such as Linux derivatives, Apple OS, or Sun, or offer expert help in areas like telecommunications, web design, Electronic Data Interchange, web commerce, or dbm programming. Freelance consultants premier by Progent coordinate with Progent's in-house consultants to provide comprehensive IT services for small business networks.

  • Specialists VMware Private Cloud Professional VMware Infrastructure
  • Sun Solaris Consultants Solaris Consultant Services
  • Sun Solaris Remote Engineers Linux Remote Consult
  • Durham Avaddon Crypto-Ransomware Remediation
  • Support and Integration Windows Server 2012 R2 Server Manager Windows Server 2012R2 Security Remote Troubleshooting
  • Symantec Raptor Consultants Secure Symantec VelociRaptor

  • Remote Meraki MR42 Access Point Information Technology Consulting
    24/7 Meraki Outdoor Wi-Fi AP Consultant Services

    Progent's Meraki Wi-Fi access point experts provide remote and on-premises support services to assist organizations of any size to design, deploy, manage, upgrade or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to configure and manage Meraki-based wireless networks for environments that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology such as switches, ASR routers and ASA firewalls to create a seamless ecosystem that provides the same connectivity, performance, security, ease of management and uptime for wired and wireless clients irrespective of their location or device.

  • Symantec Security Audit Symantec Raptor Technology Consulting
  • System Center 2016 Troubleshooting Consultant Services Microsoft Certified Partner SCDPM 2016 Support and Help
  • System Center MOM Specialists Monitoring and Reporting Consulting Services
  • Technical Support wireless VoIP phones and Meraki APs 24x7 wireless IP phone integration Online Technical Support
  • Technology Consulting Microsoft ISA Server 24/7 Online Consulting ISA 2000 Server
  • Durham Spora Crypto-Ransomware Operational-Recovery Durham, NC
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  • Durham Ryuk Ransomware Operational-Recovery Durham North Carolina
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  • Telecommute Job Microsoft Engineer Durham County North Carolina Top Rated Microsoft MCA Consulting Job Opening
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  • Troubleshooting Catalyst Wi-Fi 6 AP CCIE Expert Certified Catalyst 802.11ax Access Point Support
  • Troubleshooting Windows 2003 Biggest Windows 2003 Server Technical Support
  • Ubiquiti access point Consulting Services Professionals Ubiquiti UniFi WiFi
  • Urgent Fedora Linux, Sun Solaris, UNIX Technical Support Services Durham Fedora Linux, Sun Solaris, UNIX Support Services

  • Top Ranked Amazon AWS Machine Image Programmer
    CISSP Certified Security Amazon AWS hybrid cloud solutions Design

    Progent can provide cost-effective remote consulting to help businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore mechanisms, and security. Progent can provide advanced expertise with firewalls and VPN access and can show you how to create cloud-based or hybrid cloud ecosystems that efficiently integrate Amazon AWS services. Progent offers occasional expertise to assist you to overcome complex technical issues or Progent can deliver project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS cloud on schedule and on budget.

  • Urgent Offsite Workforce Durham Consulting Experts - Set up Consulting and Support Services Raleigh Durham Cary, U.S.A. Offsite Workforce Durham Consulting - Support Consulting and Support Services Durham Research Triangle
  • VMware ESXi Hypervisor Technology Professional Biggest VMware vCloud Director vCD Consultancy
  • WatchGuard Firebox M-Series Firewall Cybersecurity Organization WatchGuard Firebox T15 Firewall Network Security Audit
  • WatchGuard VPN Network Security Auditing WatchGuard Firebox M5600 Firewall Network Security Auditing

  • Aironet Wave 2 AP IT Consultant
    Aironet 600 Access Point Outsourcing

    Progent's certified wireless networking consulting experts can help organizations of all sizes to design, implement, administer and repair Cisco Aironet wireless access point environments to achieve the throughput, range, capacity, scale, security compliance and manageability required for seamless access between Wi-Fi and wired network infrastructure. Progent can provide affordable remote and on-premises support for both end-of-life and new-generation 802.11ac Aironet access points and Progent can help your business plan and maintain deployments of indoor and outdoor/industrial Aironet access points.

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  • Cisco CCIE Remote Network Admin Companies
    Cisco Access Point Computer Network Support Company

    Progent can assist your organization to utilize Cisco's infrastructure products to build a robust foundation for your onsite, cloud-centric, or hybrid data center and improve operations in vital areas such as compute and storage consolidation, security and compliance, manageability, uptime, and disaster recovery.

  • Wi-Fi RF Spectrum Analysis for Wi-Fi Integration Support Remote Wireless Site Survey Consulting
  • Windows 7 Integration Technology Consulting Services IT Consultants Windows 7 Upgrade
  • Windows 8.1 DirectAccess Computer Service Companies Windows 8.1 DirectAccess IT Specialists
  • Windows Server 2008 Security IT Consultants 24 Hour Windows Server 2008 Active Directory Online Help
  • Windows Server 2012 R2 Setup and Support Windows Server 2012 Technical Consultant

  • Microsoft Intune Migration Consultants
    Network Consultants Intune Conditional Access

    Progent's Microsoft-certified Intune consultants can help you to understand the business value of adopting Microsoft Intune for managing your mobile computers including laptops, phones, and tablets based on Windows, Apple iOS, and Google Android. Progent can assist your company to configure policies, plan and deploy test environments to evaluate the appropriateness of Microsoft Intune for your network, install Intune throughout your enterprise, combine Intune with System Center Configuration Manager for unified change management, and troubleshoot your Microsoft Intune solution.

  • Windows Small Business Server Integration Microsoft Essential Business Server Outsourcing
  • prime infrastructure Remote Support Services Emergency IT Consulting 8540 wireless controller
  • Durham NotPetya Ransomware Restoration Durham, NC

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