Ransomware : Your Feared Information Technology Disaster
Ransomware  Recovery ProfessionalsRansomware has become a too-frequent cyber pandemic that represents an existential danger for businesses unprepared for an attack. Different versions of ransomware such as CrySIS, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for many years and continue to cause harm. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, along with additional as yet unnamed malware, not only do encryption of on-line data files but also infiltrate most configured system restores and backups. Data synchronized to the cloud can also be corrupted. In a poorly designed environment, this can render any restoration useless and basically sets the entire system back to square one.

Retrieving programs and information after a ransomware outage becomes a sprint against the clock as the targeted organization struggles to contain the damage and clear the ransomware and to resume enterprise-critical operations. Since ransomware needs time to move laterally, attacks are frequently launched on weekends and holidays, when successful penetrations typically take more time to recognize. This compounds the difficulty of rapidly marshalling and orchestrating an experienced mitigation team.

Progent provides a variety of services for securing Durham enterprises from crypto-ransomware events. Among these are team member training to help identify and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's behavior-based threat defense to discover and extinguish day-zero malware assaults. Progent in addition offers the assistance of experienced crypto-ransomware recovery engineers with the skills and perseverance to restore a breached environment as soon as possible.

Progent's Crypto-Ransomware Restoration Help
Subsequent to a ransomware penetration, paying the ransom demands in cryptocurrency does not ensure that cyber criminals will provide the needed keys to decrypt all your information. Kaspersky determined that seventeen percent of ransomware victims never restored their files even after having paid the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly above the typical crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The alternative is to re-install the essential components of your Information Technology environment. Absent access to full system backups, this requires a wide complement of IT skills, professional project management, and the ability to work non-stop until the task is done.

For twenty years, Progent has offered professional Information Technology services for companies throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have been awarded high-level industry certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have garnered internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise in accounting and ERP applications. This breadth of expertise provides Progent the skills to knowledgably understand important systems and consolidate the remaining pieces of your Information Technology environment following a ransomware attack and configure them into a functioning system.

Progent's recovery team uses state-of-the-art project management tools to coordinate the sophisticated recovery process. Progent appreciates the importance of acting quickly and together with a client's management and IT staff to prioritize tasks and to put the most important systems back on-line as fast as possible.

Client Case Study: A Successful Crypto-Ransomware Attack Restoration
A customer sought out Progent after their network was crashed by Ryuk ransomware virus. Ryuk is thought to have been deployed by Northern Korean government sponsored hackers, possibly adopting algorithms exposed from the United States National Security Agency. Ryuk seeks specific organizations with limited tolerance for disruption and is among the most profitable incarnations of crypto-ransomware. Major victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturer headquartered in Chicago with about 500 workers. The Ryuk attack had disabled all company operations and manufacturing capabilities. The majority of the client's system backups had been on-line at the time of the attack and were destroyed. The client was taking steps for paying the ransom (more than two hundred thousand dollars) and hoping for the best, but ultimately made the decision to use Progent.

"I cannot tell you enough about the care Progent provided us throughout the most fearful time of (our) company's existence. We most likely would have paid the hackers behind this attack except for the confidence the Progent group gave us. The fact that you were able to get our messaging and critical applications back online faster than a week was incredible. Each staff member I got help from or e-mailed at Progent was totally committed on getting us restored and was working all day and night to bail us out."

Progent worked together with the client to rapidly understand and assign priority to the essential applications that had to be restored to make it possible to restart business functions:

  • Microsoft Active Directory
  • Electronic Mail
  • Accounting and Manufacturing Software
To begin, Progent followed AV/Malware Processes incident mitigation best practices by halting the spread and performing virus removal steps. Progent then started the process of recovering Microsoft AD, the key technology of enterprise environments built upon Microsoft technology. Exchange messaging will not function without Active Directory, and the customer's financials and MRP applications leveraged Microsoft SQL Server, which requires Active Directory for authentication to the database.

In less than 2 days, Progent was able to restore Windows Active Directory to its pre-attack state. Progent then initiated setup and storage recovery of key systems. All Exchange Server data and attributes were usable, which greatly helped the restore of Exchange. Progent was also able to assemble intact OST data files (Outlook Email Off-Line Folder Files) on various desktop computers to recover mail data. A not too old off-line backup of the customer's manufacturing software made it possible to recover these essential services back online for users. Although a lot of work still had to be done to recover totally from the Ryuk damage, core services were returned to operations quickly:

"For the most part, the production operation showed little impact and we delivered all customer shipments."

During the next few weeks critical milestones in the recovery project were made in close cooperation between Progent engineers and the customer:

  • Self-hosted web applications were returned to operation without losing any data.
  • The MailStore Server containing more than four million archived messages was spun up and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory Control modules were completely operational.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • Most of the desktops and laptops were operational.

"Much of what occurred in the initial days is mostly a fog for me, but my team will not forget the commitment all of the team put in to give us our company back. I have been working together with Progent for at least 10 years, possibly more, and every time Progent has shined and delivered. This situation was a Herculean accomplishment."

A potential business-ending catastrophe was dodged by results-oriented professionals, a wide range of IT skills, and tight collaboration. Although in analyzing the event afterwards the ransomware virus penetration described here should have been disabled with advanced security technology solutions and NIST Cybersecurity Framework best practices, user and IT administrator education, and well designed security procedures for backup and applying software patches, the reality remains that government-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware incursion, remember that Progent's roster of experts has a proven track record in ransomware virus defense, remediation, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others that were contributing), thanks very much for letting me get rested after we made it past the initial fire. All of you did an fabulous job, and if any of your team is around the Chicago area, dinner is on me!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Durham
For ransomware system restoration expertise in the Durham metro area, call Progent at 800-462-8800 or go to Contact Progent.

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