Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware assaults are commonly launched on weekends and at night, when IT staff are likely to be slower to recognize a penetration and are less able to organize a rapid and forceful defense. The more lateral movement ransomware is able to make inside a target's system, the more time it will require to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the urgent first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can assist businesses in the Lawrence area to identify and isolate breached servers and endpoints and protect undamaged resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Lawrence
Modern variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any accessible system restores. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery almost impossible and basically sets the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom fee for the decryption tools required to recover encrypted files. Ransomware attacks also try to exfiltrate information and hackers demand an extra ransom for not posting this information on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a big issue depending on the sensitivity of the stolen data.

The restoration process subsequent to ransomware penetration has several crucial stages, most of which can proceed concurrently if the response workgroup has enough people with the necessary experience.

  • Containment: This urgent first response requires arresting the sideways spread of ransomware within your IT system. The more time a ransomware attack is permitted to run unchecked, the longer and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine processes include isolating infected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a minimal acceptable degree of capability with the least downtime. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This project also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and safe endpoint access management. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the multi-faceted recovery effort. Progent understands the urgency of working rapidly, tirelessly, and in concert with a client's management and IT staff to prioritize tasks and to get critical services back online as quickly as feasible.
  • Data restoration: The effort necessary to recover files impacted by a ransomware attack depends on the condition of the network, the number of files that are encrypted, and what restore techniques are required. Ransomware assaults can destroy pivotal databases which, if not gracefully closed, may have to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work may be needed to locate clean data. For example, non-encrypted OST files may exist on employees' desktop computers and notebooks that were not connected at the time of the attack. Progent's Altaro VM Backup consultants can assist you to deploy immutable backup for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including administrators or root users. This provides another level of protection and recoverability in the event of a successful ransomware attack.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same AV technology used by some of the world's largest enterprises including Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, detection, containment, recovery and forensics in one integrated platform, Progent's ASM reduces total cost of ownership, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the insurance carrier, if any. Services consist of establishing the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance carrier; establishing a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor utility; troubleshooting failed files; building a clean environment; remapping and reconnecting datastores to reflect precisely their pre-attack condition; and reprovisioning computers and services.
  • Forensics: This activity involves discovering the ransomware assault's storyline throughout the targeted network from beginning to end. This audit trail of how a ransomware assault progressed within the network helps you to assess the impact and uncovers weaknesses in policies or processes that need to be rectified to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensic analysis is typically given a high priority by the insurance provider. Because forensics can take time, it is vital that other important activities such as business resumption are performed concurrently. Progent has a large roster of information technology and data security experts with the knowledge and experience needed to perform activities for containment, business continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services throughout the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have been awarded advanced certifications in core technology platforms including Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning software. This broad array of skills allows Progent to identify and consolidate the undamaged parts of your information system following a ransomware intrusion and reconstruct them quickly into an operational system. Progent has collaborated with top cyber insurance carriers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in Lawrence
For ransomware system restoration consulting services in the Lawrence area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Microsoft-certified Intune consultants can help your company to understand the strategic value of adopting Microsoft Intune for administering your portable computers including laptops, phones, and tablets based on Windows, iOS, and Google Android. Progent can assist you to configure security and compliance policies, set up test systems to evaluate the benefits of Microsoft Intune for your network, install Intune across your enterprise, integrate Intune with SCCM for unified change management, and maintain your Microsoft Intune solution.

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    Microsoft SQL Server 2005 delivers powerful, familiar tools to IT experts as well as to information workers, reducing the complexity of designing, integrating, administering, and accessing enterprise data and database programs in environments ranging from handheld devices to enterprise information systems. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consultant with hands-on expertise and wide knowledge in planning and building data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    Progent's UNIX family consulting services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with a convenient single consulting firm to help you build and maintain a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE, Debian GNU/Linux and Slackware.

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    Progent offers national remote help and consulting services for companies that run Sun Solaris environments or whose IT systems feature a mix of Solaris and Microsoft technology. Online technical support offers maximum return for your IT budget by preserving client productivity and limiting the time billed for computer repair services. Sophisticated remote access utilities and skilled service specialists and engineers allow Progent to solve the majority of network problems without squandering time and money by going to your site. In the vast majority of cases your network issues can be dealt with by telephone or via a mix of telephone support and remote connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISM certified security specialists to assist with the most difficult network problems.

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    Nexus switches are engineered to provide the performance, scale, resilience, virtualization support, density, security and manageability needed to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide remote and onsite consulting services to help you to design an efficient switch architecture, build pilot systems to validate your network design, deploy Nexus switches, define and implement appropriate policies, run security vulnerability assessments, set up advanced monitoring and alert systems, fully utilize resources through virtualization technologies, analyze and repair switching and routing problems, maximize performance, plan for expected growth, and take advantage of the advanced fault-tolerant capabilities available for Nexus family of switches. Progent's consultants can also help your business to migrate non-disruptively from outdated Nexus models or Catalyst switches to up-to-date Nexus platforms.

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    Key features of Microsoft Dynamics GP/Great Plains accounting include a modular structure that lets you buy just the functionality you need, a standardized architecture based on Microsoft technologies to secure your investment and provide a tightly integrated environment, enhanced reporting services that allow you to monitor all operations, income and spending and sales patterns, compatibility with Microsoft Office to enable access to business information, the capability to integrate information from almost any database or workstation application into Microsoft GP/Great Plains, plus an open architecture that makes it easy to develop specialized programs. Progent can show you how to configure and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP/Great Plains consultants to help you convert the powerful features of Dynamics GP/Great Plains accounting into a high-value business solution.

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    ProSight Data Protection Services ECHO offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical information.

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    ProSight Reporting is an expanding suite of real-time reporting tools designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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