Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when support personnel may take longer to recognize a breach and are less able to organize a quick and forceful response. The more lateral movement ransomware can achieve within a target's system, the longer it takes to restore core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help businesses in the Lawrence area to identify and isolate infected devices and guard undamaged assets from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Lawrence
Modern variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and attack any accessible backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery nearly impossible and effectively throws the IT system back to square one. Threat Actors, the hackers behind a ransomware assault, insist on a settlement payment in exchange for the decryption tools required to recover scrambled data. Ransomware attacks also attempt to exfiltrate information and hackers demand an extra ransom in exchange for not publishing this information on the dark web. Even if you are able to rollback your system to an acceptable point in time, exfiltration can be a big problem depending on the sensitivity of the downloaded information.

The restoration work subsequent to ransomware penetration has a number of crucial stages, the majority of which can be performed in parallel if the response team has enough members with the necessary skill sets.

  • Containment: This urgent first response involves arresting the sideways spread of the attack across your IT system. The more time a ransomware attack is allowed to go unrestricted, the longer and more costly the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities consist of cutting off affected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the network to a minimal acceptable degree of capability with the least delay. This effort is usually the top priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also requires the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business apps, network topology, and protected endpoint access management. Progent's recovery experts use state-of-the-art workgroup platforms to organize the multi-faceted recovery process. Progent appreciates the importance of working rapidly, continuously, and in unison with a customer's managers and IT group to prioritize activity and to put critical resources back online as quickly as possible.
  • Data recovery: The work necessary to recover files damaged by a ransomware assault varies according to the state of the network, how many files are affected, and what recovery techniques are needed. Ransomware assaults can destroy key databases which, if not gracefully closed, may need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be needed to locate undamaged data. For instance, non-encrypted OST files may have survived on staff PCs and laptops that were off line during the ransomware assault.
  • Setting up modern antivirus/ransomware defense: Progent's ProSight ASM offers small and mid-sized businesses the advantages of the identical anti-virus technology deployed by some of the world's biggest corporations including Walmart, Visa, and NASDAQ. By providing in-line malware filtering, classification, mitigation, restoration and analysis in a single integrated platform, Progent's ASM lowers total cost of ownership, streamlines administration, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the insurance carrier, if there is one. Services consist of establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryptor utility; troubleshooting failed files; creating a clean environment; mapping and connecting drives to reflect exactly their pre-encryption state; and reprovisioning computers and software services.
  • Forensic analysis: This process involves learning the ransomware attack's progress across the targeted network from start to finish. This history of how a ransomware assault travelled through the network assists your IT staff to evaluate the impact and brings to light weaknesses in rules or processes that should be rectified to avoid later break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensic analysis is usually assigned a high priority by the insurance carrier. Since forensic analysis can be time consuming, it is critical that other key recovery processes like business continuity are performed concurrently. Progent maintains a large team of IT and cybersecurity experts with the knowledge and experience needed to perform the work of containment, operational resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has provided online and onsite network services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in foundation technology platforms including Cisco networking, VMware, and major distributions of Linux. Progent's data security consultants have earned internationally recognized certifications including CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning application software. This scope of skills allows Progent to salvage and consolidate the surviving parts of your information system after a ransomware attack and rebuild them quickly into a viable system. Progent has collaborated with top cyber insurance carriers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting in Lawrence
For ransomware system restoration consulting services in the Lawrence metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progentís certified consultants provide small and mid-size businesses enterprise-grade consulting services for Systems Management Server and System Center Configuration Manager, Microsoft's standard tools for update and configuration automation. System Center Configuration Manager 2007 is Microsoft's new name for the change management solution formerly known as SMS Server. Configuration Manager 2007 provides a range of enhancements to Systems Management Server 2003 such as full automation, integrated Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progentís Microsoft certified consulting professionals can help you use SMS or Configuration Manager 2007 effectively for automated operating system and application deployment, security patch administration, application tracking, and licensing reconciliation. Progent's engineers can also assist your company to move smoothly from SMS Server to Configuration Manager.

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    Cisco has designed an extensive array of routers including appliances built to deliver the security, performance, and reliability demanded by customers ranging from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and network uptime. Progent can help you choose and configure Cisco routers to build a solid infrastructure for your network and to make it easy to grow as you support new users, open new offices, install new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS operating system, including Cisco's 800 series of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Routers.

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    Cisco has developed an extensive array of routers including appliances designed to provide the security, bandwidth, and reliability required by organizations from small businesses to worldwide enterprises. Cisco routers include support for redundancy, automatic failover, and redundant power for improved fault tolerance and network uptime. Progent can show you how to select and configure Cisco routers to build a solid foundation for your IT system and to make it economical to expand as you support new users, start new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS platform, such as Cisco's 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.

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    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized business deploy and maintain Ciscoís security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to manage and provide the flexibility to evolve with your changing business requirements. Progentís Cisco-Certified network experts support Ciscoís complete family of hardware and software targeted at eliminating information pilfering, virus and worm outbreaks, Denial of Service attacks, and other security risks to your information system. Progent can show you how to deploy Cisco technology to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized client access control framework for user certification, authorization, and tracking from a graphical Web interface.

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    Progent's management team includes industry veterans with years of background providing network consulting services, troubleshooting, and long-term IT planning to organizations ranging in size from small offices to global enterprises. Great support calls for great people, and Progent stands out by having put together a management staff able to provide businesses with the top service value available anywhere.

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    Progentís Microsoft certified consultants provide a variety of support services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting platform and business management tool built, like all Microsoft accounting tools, on the expandable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent edition of Microsoft accounting products in the Dynamics GP family, offers an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP/Great Plains is simple to deploy and integrate, and with its modular approach you are able to purchase only the functions you currently need, with the option to expand users and enlarge capabilities in the future. Progentís Dynamics GP/Great Plains Software consulting experts can help you install, customize and manage Dynamics GP/Great Plains 2010 as well as older versions of Microsoft Dynamics GP.

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    Progent can assist small and mid-size organizations to set up endpoint device security protection solutions and provide mitigation expertise to support work-from-home employees.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the fast development of a new generation of high-end programs that can give your business a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft technology, ensures you success in planning, installing and administering Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET environment.

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