Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. For this reason, ransomware attacks are typically launched on weekends and at night, when IT personnel are likely to take longer to recognize a break-in and are least able to mount a quick and coordinated defense. The more lateral movement ransomware can manage inside a target's network, the longer it takes to restore basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware experts can assist businesses in the Sherman Oaks metro area to locate and isolate breached devices and protect undamaged resources from being compromised.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Sherman Oaks
Current strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and infiltrate any accessible backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery almost impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom fee for the decryptors required to recover encrypted data. Ransomware attacks also try to steal (or "exfiltrate") files and hackers require an extra payment in exchange for not posting this data or selling it. Even if you can restore your network to an acceptable point in time, exfiltration can pose a major problem depending on the sensitivity of the stolen information.

The recovery process after a ransomware attack involves several crucial phases, the majority of which can proceed concurrently if the recovery team has enough members with the required skill sets.

  • Quarantine: This time-critical first step involves blocking the lateral progress of the attack within your IT system. The longer a ransomware assault is allowed to run unrestricted, the longer and more costly the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine processes consist of isolating infected endpoints from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal acceptable degree of capability with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and mission-critical apps, network topology, and safe endpoint access management. Progent's ransomware recovery experts use state-of-the-art workgroup tools to organize the multi-faceted restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a client's managers and IT staff to prioritize activity and to get essential services back online as fast as possible.
  • Data restoration: The work necessary to restore files damaged by a ransomware attack depends on the condition of the network, the number of files that are affected, and what restore techniques are required. Ransomware attacks can take down key databases which, if not properly shut down, may need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many financial and other mission-critical applications are powered by SQL Server. Some detective work could be needed to locate undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were not connected during the ransomware assault.
  • Deploying advanced antivirus/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the same AV tools implemented by some of the world's largest enterprises such as Netflix, Citi, and Salesforce. By delivering in-line malware filtering, identification, containment, restoration and forensics in a single integrated platform, Progent's ASM cuts total cost of ownership, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Services consist of determining the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryptor tool; troubleshooting failed files; creating a pristine environment; mapping and reconnecting datastores to match exactly their pre-attack condition; and reprovisioning physical and virtual devices and software services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's progress across the network from beginning to end. This history of how a ransomware attack travelled through the network helps you to assess the impact and brings to light gaps in security policies or work habits that should be rectified to avoid future breaches. Forensics entails the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensic analysis is usually given a top priority by the insurance provider. Since forensics can be time consuming, it is essential that other important recovery processes like business resumption are performed concurrently. Progent maintains a large team of information technology and data security experts with the skills required to carry out activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite IT services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have earned advanced certifications in core technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP application software. This scope of skills allows Progent to salvage and consolidate the surviving parts of your IT environment after a ransomware assault and rebuild them quickly into a viable network. Progent has collaborated with top insurance providers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Services in Sherman Oaks
For ransomware system recovery consulting services in the Sherman Oaks area, phone Progent at 800-462-8800 or visit Contact Progent.



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