Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support personnel are likely to take longer to become aware of a break-in and are less able to organize a quick and forceful response. The more lateral progress ransomware is able to make inside a victim's network, the more time it takes to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Sherman Oaks metro area to identify and isolate infected servers and endpoints and guard undamaged resources from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Sherman Oaks
Modern strains of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any available system restores. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery nearly impossible and effectively sets the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a ransom payment in exchange for the decryption tools needed to unlock encrypted data. Ransomware attacks also try to steal (or "exfiltrate") information and hackers require an additional ransom in exchange for not publishing this data or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a big issue according to the nature of the stolen data.

The recovery process after a ransomware attack involves a number of distinct stages, most of which can be performed in parallel if the response team has enough members with the required skill sets.

  • Quarantine: This urgent initial response requires arresting the lateral spread of ransomware within your network. The longer a ransomware attack is allowed to go unrestricted, the more complex and more expensive the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine processes consist of cutting off affected endpoint devices from the rest of network to block the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a minimal acceptable level of capability with the least downtime. This effort is usually the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and line-of-business apps, network topology, and secure remote access. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the complicated restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a client's managers and IT group to prioritize tasks and to get vital resources back online as quickly as possible.
  • Data recovery: The work required to recover files impacted by a ransomware attack depends on the state of the systems, how many files are encrypted, and which recovery methods are needed. Ransomware assaults can destroy key databases which, if not gracefully shut down, may have to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many ERP and other business-critical applications depend on SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted OST files may exist on employees' desktop computers and notebooks that were off line at the time of the ransomware assault. Progent's Altaro VM Backup experts can help you to utilize immutability for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators. This provides an extra level of protection and recoverability in the event of a successful ransomware attack.
  • Deploying advanced AV/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the same AV tools deployed by many of the world's largest enterprises such as Netflix, Visa, and Salesforce. By providing in-line malware blocking, detection, mitigation, restoration and analysis in one integrated platform, ProSight ASM reduces TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the victim and the insurance carrier, if any. Activities consist of establishing the kind of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the insurance provider; establishing a settlement amount and schedule with the hacker; checking compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the hacker; receiving, learning, and operating the decryption tool; troubleshooting decryption problems; building a clean environment; remapping and connecting drives to reflect exactly their pre-encryption condition; and recovering machines and software services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's storyline throughout the network from beginning to end. This audit trail of the way a ransomware attack progressed through the network helps your IT staff to evaluate the damage and brings to light weaknesses in security policies or processes that need to be corrected to avoid future break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensic analysis is usually assigned a top priority by the cyber insurance provider. Since forensics can be time consuming, it is vital that other important recovery processes such as operational resumption are performed concurrently. Progent maintains a large team of IT and cybersecurity experts with the skills required to perform the work of containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided online and on-premises network services throughout the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have earned high-level certifications in core technologies such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP, and GIAC. (See Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning applications. This scope of expertise allows Progent to identify and integrate the undamaged pieces of your network following a ransomware assault and reconstruct them quickly into a viable network. Progent has collaborated with top cyber insurance carriers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in Sherman Oaks
For ransomware system recovery consulting in the Sherman Oaks area, phone Progent at 800-462-8800 or go to Contact Progent.



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