Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Senior Ransomware Engineer
Ransomware needs time to work its way through a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT staff are likely to be slower to become aware of a breach and are least able to mount a rapid and forceful response. The more lateral progress ransomware can manage within a target's network, the longer it will require to recover core IT services and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help organizations in the Scottsdale area to locate and isolate infected servers and endpoints and guard clean assets from being penetrated.
If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in Scottsdale
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and attack any accessible system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration nearly impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware assault, insist on a ransom payment for the decryption tools needed to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") files and TAs require an additional settlement for not posting this information or selling it. Even if you can restore your system to a tolerable point in time, exfiltration can be a big issue depending on the nature of the downloaded information.
The recovery process after a ransomware attack has several distinct stages, most of which can be performed concurrently if the response team has enough people with the required skill sets.
- Quarantine: This time-critical initial step involves arresting the sideways progress of ransomware within your network. The more time a ransomware attack is permitted to run unchecked, the longer and more costly the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes include cutting off affected endpoints from the network to minimize the spread, documenting the environment, and protecting entry points.
- Operational continuity: This covers bringing back the IT system to a basic acceptable degree of functionality with the shortest possible delay. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and line-of-business apps, network architecture, and safe remote access management. Progent's recovery experts use advanced workgroup tools to coordinate the multi-faceted restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's managers and IT staff to prioritize activity and to put critical resources back online as quickly as possible.
- Data restoration: The work necessary to restore files impacted by a ransomware assault depends on the state of the systems, the number of files that are encrypted, and which recovery methods are required. Ransomware attacks can destroy critical databases which, if not carefully shut down, might have to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be required to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were off line at the time of the assault.
- Setting up advanced AV/ransomware protection: Progent's ProSight ASM gives small and mid-sized businesses the advantages of the same AV technology implemented by many of the world's biggest corporations including Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, identification, mitigation, recovery and analysis in one integrated platform, Progent's ASM cuts TCO, simplifies management, and promotes rapid resumption of operations. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Activities consist of establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement amount with the victim and the insurance provider; negotiating a settlement and schedule with the hacker; checking compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryptor utility; debugging failed files; building a clean environment; remapping and reconnecting datastores to reflect precisely their pre-attack state; and reprovisioning computers and services.
- Forensics: This activity is aimed at discovering the ransomware attack's progress across the targeted network from beginning to end. This history of how a ransomware attack progressed within the network assists your IT staff to assess the damage and highlights weaknesses in security policies or work habits that should be corrected to avoid future break-ins. Forensics involves the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensics is typically assigned a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is critical that other key recovery processes such as operational continuity are performed concurrently. Progent maintains a large team of information technology and security experts with the skills required to perform activities for containment, business resumption, and data recovery without disrupting forensics.
Progent has provided remote and onsite IT services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in core technology platforms such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning applications. This scope of expertise allows Progent to salvage and consolidate the surviving parts of your information system following a ransomware attack and rebuild them rapidly into a functioning system. Progent has worked with leading cyber insurance carriers including Chubb to assist businesses clean up after ransomware assaults.
Contact Progent for Ransomware System Recovery Consulting Services in Scottsdale
For ransomware cleanup consulting in the Scottsdale metro area, call Progent at 800-462-8800 or see Contact Progent.