Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and late at night, when support personnel may take longer to become aware of a breach and are less able to organize a rapid and coordinated response. The more lateral progress ransomware can make inside a victim's system, the longer it takes to recover basic IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware expert can help businesses in the Scottsdale area to identify and quarantine breached devices and protect undamaged resources from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Scottsdale
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery almost impossible and basically sets the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, demand a ransom payment in exchange for the decryption tools needed to recover encrypted files. Ransomware attacks also try to exfiltrate files and TAs require an extra settlement in exchange for not publishing this information or selling it. Even if you can rollback your network to an acceptable point in time, exfiltration can be a big problem according to the sensitivity of the downloaded data.

The recovery work after a ransomware penetration involves a number of distinct phases, most of which can proceed in parallel if the response workgroup has a sufficient number of people with the necessary experience.

  • Quarantine: This urgent first step involves blocking the sideways spread of ransomware within your IT system. The longer a ransomware assault is permitted to run unrestricted, the longer and more costly the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes consist of isolating affected endpoints from the network to restrict the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves bringing back the IT system to a basic acceptable degree of functionality with the shortest possible downtime. This process is typically the top priority for the victims of the ransomware attack, who often see it as an existential issue for their company. This project also demands the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and secure endpoint access management. Progent's recovery experts use advanced workgroup platforms to organize the complex recovery effort. Progent appreciates the importance of working quickly, continuously, and in concert with a client's management and IT group to prioritize activity and to get critical resources on line again as quickly as feasible.
  • Data restoration: The work necessary to recover files damaged by a ransomware attack depends on the state of the systems, how many files are affected, and what restore methods are required. Ransomware attacks can destroy critical databases which, if not properly closed, may need to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other business-critical platforms are powered by SQL Server. Some detective work may be required to find undamaged data. For instance, undamaged OST files may have survived on staff PCs and notebooks that were off line at the time of the assault.
  • Implementing advanced AV/ransomware protection: Progent's ProSight ASM offers small and medium-sized businesses the advantages of the same anti-virus technology used by many of the world's biggest corporations such as Netflix, Citi, and Salesforce. By delivering real-time malware blocking, classification, mitigation, repair and forensics in one integrated platform, Progent's ProSight ASM reduces TCO, streamlines administration, and expedites resumption of operations. The next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the ransomware victim and the cyber insurance provider, if any. Services consist of determining the type of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement amount and timeline with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryption tool; troubleshooting decryption problems; creating a pristine environment; mapping and reconnecting datastores to match precisely their pre-attack state; and restoring machines and software services.
  • Forensics: This activity is aimed at learning the ransomware assault's storyline across the targeted network from start to finish. This history of how a ransomware assault travelled through the network helps your IT staff to assess the damage and brings to light weaknesses in rules or processes that need to be rectified to prevent future break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensics is usually assigned a top priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is critical that other important recovery processes such as business continuity are performed concurrently. Progent maintains a large team of information technology and security professionals with the skills required to carry out activities for containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises IT services across the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes consultants who have been awarded high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned prestigious certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning software. This breadth of skills gives Progent the ability to identify and integrate the surviving parts of your IT environment after a ransomware intrusion and reconstruct them quickly into a functioning system. Progent has worked with leading cyber insurance carriers like Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Scottsdale
For ransomware system recovery expertise in the Scottsdale metro area, call Progent at 800-462-8800 or go to Contact Progent.

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