Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. For this reason, ransomware attacks are typically launched on weekends and at night, when support staff are likely to take longer to become aware of a break-in and are least able to mount a rapid and forceful response. The more lateral movement ransomware can manage inside a target's network, the longer it will require to recover basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to complete the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineers can assist businesses in the Scottsdale metro area to locate and quarantine infected servers and endpoints and protect undamaged assets from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Scottsdale
Modern variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any available backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system recovery nearly impossible and basically knocks the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, demand a settlement payment for the decryptors required to unlock scrambled data. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an extra payment for not posting this information on the dark web. Even if you are able to restore your network to a tolerable point in time, exfiltration can pose a major issue depending on the sensitivity of the downloaded data.

The restoration work subsequent to ransomware penetration involves several crucial stages, most of which can proceed in parallel if the recovery workgroup has enough members with the necessary skill sets.

  • Quarantine: This time-critical initial step involves arresting the lateral spread of ransomware across your IT system. The longer a ransomware attack is allowed to run unrestricted, the longer and more expensive the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities include isolating infected endpoint devices from the network to restrict the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the network to a basic useful degree of capability with the least downtime. This effort is usually the top priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also demands the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and mission-critical apps, network architecture, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art workgroup tools to organize the complex recovery process. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's management and IT group to prioritize activity and to put critical services back online as quickly as possible.
  • Data recovery: The effort necessary to recover files damaged by a ransomware attack depends on the state of the systems, how many files are affected, and which recovery methods are needed. Ransomware attacks can take down critical databases which, if not carefully closed, may have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many ERP and other business-critical applications are powered by SQL Server. Often some detective work may be needed to locate clean data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were off line during the ransomware assault. Progent's Altaro VM Backup experts can help you to deploy immutable backup for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including administrators or root users. Immutable storage provides another level of protection and restoration ability in the event of a successful ransomware attack.
  • Implementing modern AV/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the same AV technology used by many of the world's largest enterprises such as Netflix, Visa, and NASDAQ. By providing real-time malware filtering, classification, containment, recovery and forensics in a single integrated platform, ProSight ASM reduces total cost of ownership, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Services consist of establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and operating the decryption tool; debugging decryption problems; building a pristine environment; remapping and reconnecting drives to match precisely their pre-encryption state; and recovering computers and software services.
  • Forensics: This activity is aimed at learning the ransomware attack's storyline throughout the network from start to finish. This audit trail of how a ransomware attack progressed within the network helps you to evaluate the damage and highlights shortcomings in policies or processes that should be rectified to avoid later breaches. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is commonly given a top priority by the insurance provider. Because forensic analysis can be time consuming, it is critical that other important recovery processes like operational resumption are executed in parallel. Progent has an extensive roster of IT and data security experts with the skills needed to carry out activities for containment, business continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and onsite network services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have earned advanced certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP, and CRISC. (See Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning applications. This broad array of skills allows Progent to identify and consolidate the undamaged pieces of your network after a ransomware attack and rebuild them quickly into a functioning network. Progent has worked with top insurance providers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Expertise in Scottsdale
For ransomware recovery services in the Scottsdale area, call Progent at 800-462-8800 or see Contact Progent.



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