Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are typically launched on weekends and at night, when support personnel are likely to take longer to recognize a penetration and are less able to mount a rapid and coordinated response. The more lateral progress ransomware can manage within a target's network, the longer it will require to restore core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware experts can help businesses in the Scottsdale metro area to identify and isolate infected servers and endpoints and guard undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Scottsdale
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any accessible backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery nearly impossible and basically throws the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a ransom payment in exchange for the decryptors required to unlock encrypted files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an additional settlement in exchange for not publishing this information or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can pose a major issue depending on the sensitivity of the stolen information.

The restoration work after a ransomware penetration involves several distinct phases, the majority of which can proceed concurrently if the response workgroup has a sufficient number of people with the required skill sets.

  • Containment: This urgent first step involves blocking the lateral spread of ransomware across your network. The longer a ransomware assault is permitted to run unrestricted, the more complex and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment processes include cutting off affected endpoint devices from the rest of network to restrict the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful degree of capability with the shortest possible downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also demands the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and mission-critical apps, network architecture, and secure remote access management. Progent's ransomware recovery experts use advanced workgroup tools to organize the multi-faceted restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a customer's management and IT group to prioritize tasks and to put critical resources back online as quickly as feasible.
  • Data restoration: The work required to restore files damaged by a ransomware attack varies according to the condition of the network, how many files are affected, and what recovery methods are required. Ransomware assaults can destroy critical databases which, if not gracefully closed, may need to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work could be needed to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were not connected during the attack.
  • Implementing advanced AV/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to offer small and mid-sized companies the benefits of the identical AV tools implemented by some of the world's largest enterprises including Netflix, Citi, and Salesforce. By delivering in-line malware blocking, classification, containment, recovery and forensics in one integrated platform, Progent's Active Security Monitoring reduces TCO, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This calls for close co-operation with the victim and the insurance carrier, if any. Services include determining the type of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the insurance provider; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the hacker; receiving, reviewing, and operating the decryption utility; debugging decryption problems; creating a clean environment; mapping and reconnecting datastores to reflect precisely their pre-encryption condition; and restoring computers and services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware assault's progress across the network from start to finish. This history of how a ransomware attack travelled within the network helps your IT staff to assess the impact and uncovers gaps in policies or work habits that need to be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensics is commonly given a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is critical that other important recovery processes like operational continuity are pursued in parallel. Progent maintains an extensive roster of information technology and cybersecurity professionals with the knowledge and experience required to perform activities for containment, business resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered remote and on-premises IT services throughout the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (See Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning application software. This scope of skills gives Progent the ability to identify and integrate the surviving pieces of your IT environment following a ransomware attack and reconstruct them rapidly into a viable network. Progent has worked with top insurance providers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting Services in Scottsdale
For ransomware system recovery expertise in the Scottsdale metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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  • Teleworker Collaboration Support and Setup
    Support Work at Home Collaboration Software

    Progent can help small and medium-size businesses to deploy collaboration technology to enable their at-home workers to engage in productive interaction with fellow workers and other stakeholders.

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  • Integration Services Cisco ASA 5500-X Firewall
    Cisco Firewall integration Professional

    Progentís certified Cisco IT security consulting professionals offer expert PIX Firewall and ASA Firewall consulting services covering infrastructure design, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, mutlivector attack defense, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home businesses to modular enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls offer advanced protection, high throughput, and excellent reliability for network environments of any size. PIX and ASA Firewalls are based on a hardened, purpose-built platform, eliminating possible OS-specific security holes.

  • Support and Integration SQL Server 2012 xVelocity Top Quality SQL Server 2012 xVelocity Network Consultant
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    Cisco Certified Expert Meraki Dashboard Consultant

    Progent's Cisco-certified wireless networking consultants can provide remote and onsite consulting and support services to assist you to design, install, manage, tune, and debug Wi-Fi deployments that incorporate Cisco's Meraki access points. Progent can also assist you to plan and implement hybrid environments that combine local and cloud-based resources and that provide seamless connectivity, enhanced protection, streamlined management, and dependable operation for all your mobile and desktop devices.

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  • Technical Consultant Dynamics GP Accounting Dynamics GP Great Plains Accounting Information Technology Consulting
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  • Teleworkers Scottsdale Consulting Experts - Endpoint Management Solutions Consulting and Support Services Scottsdale, AZ Work from Home Employees Scottsdale Consultants - Management Tools Guidance Scottsdale

  • Technology Consulting Office SharePoint Server 2016
    Windows SharePoint Services Onsite Technical Support

    Progentís Microsoft-certified consultants can provide organizations of any size consulting, technical support, and development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web-based technology for efficiently connecting people, teams and information. Microsoft SharePoint provides a common location for your employees or clients to access, organize, distribute and interact with relevant information, documents, and software and to communicate with one another. Microsoft SharePoint allows faster and more intelligent decisions, more effective access across groups and more economical business processes. Windows SharePoint Services connect employees, customers, workgroups and projects with the knowledge theyíve created in a way that makes data convenient to find, retrieve and apply. Progent's SharePoint consultants can assist you to manage your existing SharePoint ecosystem or upgrade to the latest version of SharePoint.

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  • Top Rated Microsoft SQL 2008 Specialist
    Configuration Microsoft SQL 2008

    Progent's Microsoft-Certified SQL engineers can provide an array of services to help small businesses to plan, implement, manage, and repair SQL 2008 systems so that they get the optimum strategic benefit from Microsoft's state-of-the-art relational database technology. Also, Progent can provide consulting expertise for system architecture, enterprise-wide security, and software programming to increase the business advantage of your SQL Server investment.

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  • Ryuk Online Ransomware Remediation Services Scottsdale Scottsdale Arizona
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    CIO Outsourcing Consult

    Progent can deliver comprehensive online support for all technologies common to todayís small company information systems and allows you to outsource an array of strategic, on-demand services including a temporary Chief Information Officer to provide advanced planning and negotiating skills, a Technical Response Center for help desk support, 24x7 remote monitoring, spam/virus protection as an outside-the-firewall service, project management help for critical initiatives such as office moves orOS upgrades, connectivity consultants for building and maintaining high-performance and robust network infrastructure, security specialists to ensure information safety and regulatory compliance, disaster recovery experts to create business continuity plans, and software developers to create, enhance, or troubleshoot business application programs.

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  • Firewall Specialist
    ASA 5500 IT Services

    Progent's Cisco certified network infrastructure consultants can help your organization to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

  • Wave 2 wireless controller Setup and Support 2500 Wireless Controller Professionals

  • Top Windows and Linux Remote Consulting
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    If your business computer system mixes Linux platforms with Windows, Progent can assist you to integrate your servers into a unified environment that allows all your OS platforms to run side by side for easy administration, transparent dataflow, high dependability, superior throughput, and strong security. Progent's Linux and Microsoft Windows coexistence support services include network architecture integration and service, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, online network help and troubleshooting, in-person technical support, and Help Desk support.

  • Wi-Fi RF Spectrum Analysis for Wi-Fi Online Consulting 802.11x Wi-Fi Site Survey IT Services
  • Scottsdale MongoLock Crypto-Ransomware Repair
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  • Windows 2022 Consultant Windows Server 2022 DNS-over-HTTPS On-site Support
  • Scottsdale Spora Ransomware Data-Recovery Scottsdale, Maricopa County, United States
  • Windows Server 2008 R2 Outsourcing Specialist Microsoft Windows Server 2008 R2
  • Windows Server 2012 R2 Security Setup and Support Consulting Services Windows Server 2012 R2 Hyper-V
  • macOS and Cisco ASA Firewalls Online Troubleshooting Consulting macOS Penetration Testing

  • Infor SyteLine CloudSuite 9.01 Specialists
    Infor SyteLine CloudSuite Planning and Scheduling Consulting

    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates more than 25 years of experience helping manufacturing, distribution and service organizations to manage complex supply chains and improve the efficiency of key processes to get products to market fast and meet customer schedules dependably. Progent offers the expertise of an ERP consultant with more than 20 years of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or on-premises consulting that can range from as-needed guidance to end-to-end solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Microsoft 365 integration, disaster recovery planning, and database administration.

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