Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT staff are likely to be slower to become aware of a breach and are least able to mount a rapid and forceful response. The more lateral progress ransomware can manage within a target's network, the longer it will require to recover core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help organizations in the Scottsdale area to locate and isolate infected servers and endpoints and guard clean assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Scottsdale
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and attack any accessible system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration nearly impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware assault, insist on a ransom payment for the decryption tools needed to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") files and TAs require an additional settlement for not posting this information or selling it. Even if you can restore your system to a tolerable point in time, exfiltration can be a big issue depending on the nature of the downloaded information.

The recovery process after a ransomware attack has several distinct stages, most of which can be performed concurrently if the response team has enough people with the required skill sets.

  • Quarantine: This time-critical initial step involves arresting the sideways progress of ransomware within your network. The more time a ransomware attack is permitted to run unchecked, the longer and more costly the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes include cutting off affected endpoints from the network to minimize the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a basic acceptable degree of functionality with the shortest possible delay. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and line-of-business apps, network architecture, and safe remote access management. Progent's recovery experts use advanced workgroup tools to coordinate the multi-faceted restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's managers and IT staff to prioritize activity and to put critical resources back online as quickly as possible.
  • Data restoration: The work necessary to restore files impacted by a ransomware assault depends on the state of the systems, the number of files that are encrypted, and which recovery methods are required. Ransomware attacks can destroy critical databases which, if not carefully shut down, might have to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be required to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were off line at the time of the assault.
  • Setting up advanced AV/ransomware protection: Progent's ProSight ASM gives small and mid-sized businesses the advantages of the same AV technology implemented by many of the world's biggest corporations including Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, identification, mitigation, recovery and analysis in one integrated platform, Progent's ASM cuts TCO, simplifies management, and promotes rapid resumption of operations. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Activities consist of establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement amount with the victim and the insurance provider; negotiating a settlement and schedule with the hacker; checking compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryptor utility; debugging failed files; building a clean environment; remapping and reconnecting datastores to reflect precisely their pre-attack state; and reprovisioning computers and services.
  • Forensics: This activity is aimed at discovering the ransomware attack's progress across the targeted network from beginning to end. This history of how a ransomware attack progressed within the network assists your IT staff to assess the damage and highlights weaknesses in security policies or work habits that should be corrected to avoid future break-ins. Forensics involves the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensics is typically assigned a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is critical that other key recovery processes such as operational continuity are performed concurrently. Progent maintains a large team of information technology and security experts with the skills required to perform activities for containment, business resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has provided remote and onsite IT services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in core technology platforms such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning applications. This scope of expertise allows Progent to salvage and consolidate the surviving parts of your information system following a ransomware attack and rebuild them rapidly into a functioning system. Progent has worked with leading cyber insurance carriers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in Scottsdale
For ransomware cleanup consulting in the Scottsdale metro area, call Progent at 800-462-8800 or see Contact Progent.



An index of content::



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    SQL Server 2019 Cybersecurity IT Consultant

    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer economical remote and on-premises consulting, software development, and troubleshooting services for organizations of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can assist customers plan and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based resources into a cohesive intranet solution.

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  • School Wireless Case Studies
    Wireless Integration Case Studies

    Progent provided a wireless integration environment that enabled a school to increase efficiency and eliminate the recurring expense of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is designed for connecting remote sites up to 2.5 miles apart and can extend to even greater ranges. This wireless solution offered improved bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and because it uses the 5.8Ghz spectrum it provided protection against outside interference.

  • TMG 2010 Protection Forefront TMG Security Organization

  • Outsourcing CUCM
    CCIE Certified Unified Contact center Support Services

    Cisco Cisco Unified Communications Manager (CUCM), previously named CallManager, acts as the core of Cisco's communications and collaboration portfolio. Unified Communications Manager and Unified CM Express provide a location-independent IP-PBX by integrating closely with unified messaging applications like Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's Cisco-certified network consultants offer effective and budget-friendly online and on-premises support to help businesses of any size to create and administer CUCM ecosystems by providing Cisco Unified Communications Manager integration and troubleshooting services that deliver maximum productivity. Progent's consultants can assist with any facet of Unified Communications Manager configuration and troubleshooting in areas such as integrating Voice over IP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying ISR routers with CUBE VoIP networking support, designing UCS server failover systems for survivability, performance tuning, and integration with Microsoft Exchange Server.

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    Progent can provide cost-effective remote support to help companies of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security and compliance.

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    Progent's consultants can provide macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Mac integration with Windows environments, Microsoft Entourage and email expertise, network protection services, and one-on-one education. Progent can assist businesses to migrate to macOS from OS X or other earlier editions of Apple OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone integration and Apple iPad management, or moving to iCloud. For computer networks built solely on macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, integrating and supporting a network infrastructure that is available, safe, fast and aligned with your organization's business goals.

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  • Remote Troubleshooting IP-PBX
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    Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist you to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP products to the latest HD media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Unified Communications Manager Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Unified CM apps that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, deploying ISR G2 routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

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  • Consult Google Cloud GKE
    Google Cloud VPN Technology Professional

    Progent can provide cost-effective online and onsite consulting to assist businesses of any size to move any portion of their core IT infrastructure to Google Cloud Platform services. This can save time and hardware costs and enable the use of Google's state-of-the-art machine learning tools. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security.

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  • Top Rated Altaro VM Backup Offsite Consultant Services
    Altaro VM Backup Offsite Outsourcing

    Altaro VM Backup software provides small businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Headline features include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your Recovery Point Objective, advanced encryption, granular restore capability for individual files and emails, support for Windows Server Cluster Shared Volumes and for vCenter for handling large-scale environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online VMs without downtime. Progent is an Altaro partner and offers a wide range of consulting services to help you to design, install, optimize and troubleshoot a backup/restore system based on Altaro VM Backup.

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  • 24-7 Wireless Support Services
    Microsoft Activesync Information Technology Consulting

    Progentís professionals provide experience in a variety of disciplines relevant to mobile connectivity including network infrastructure, Activesync, wireless protection, mobile e-mail, Microsoft Windows Mobile, RIM Blackberry, and mobile software development. Progent's Microsoft certified consultants can save your business time and money by applying their wireless background to show you how to select and configure wireless networking technologies that make sense for your business. Progent can also optimize your IT infrastructure so that mobile appliances perform more reliably.

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  • Email Quarantine Technology Professional
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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.

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  • Immediate Setup and Support Meraki CMX
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    Progent's Cisco Meraki Wi-Fi access point consultants offer remote and onsite support to assist businesses of any size to design, install, maintain, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to set up and support Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology such as Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive ecosystem that provides the same access, responsiveness, security compliance, manageability and uptime for wired and wireless users regardless of their location or device.


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