Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. For this reason, ransomware attacks are typically launched on weekends and late at night, when support personnel are likely to be slower to become aware of a penetration and are least able to organize a quick and forceful response. The more lateral progress ransomware is able to manage within a target's network, the more time it takes to restore basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to carry out the urgent first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can help businesses in the Spokane metro area to identify and quarantine breached servers and endpoints and protect undamaged assets from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Spokane
Modern variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery nearly impossible and basically sets the datacenter back to the beginning. Threat Actors, the cybercriminals behind a ransomware assault, insist on a settlement fee for the decryption tools required to unlock encrypted files. Ransomware assaults also attempt to exfiltrate files and hackers require an extra payment for not publishing this information on the dark web. Even if you are able to rollback your system to a tolerable point in time, exfiltration can pose a big problem according to the nature of the stolen data.

The recovery process subsequent to ransomware penetration involves several crucial stages, most of which can proceed concurrently if the response team has a sufficient number of people with the necessary experience.

  • Quarantine: This urgent initial step requires arresting the sideways progress of ransomware across your IT system. The longer a ransomware attack is permitted to run unrestricted, the more complex and more costly the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment activities consist of isolating infected endpoints from the rest of network to block the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a minimal useful degree of capability with the shortest possible downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also requires the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and line-of-business apps, network topology, and protected remote access. Progent's recovery team uses advanced workgroup tools to coordinate the complicated restoration effort. Progent understands the urgency of working rapidly, tirelessly, and in concert with a customer's management and IT staff to prioritize activity and to put essential resources back online as fast as feasible.
  • Data recovery: The work required to restore files damaged by a ransomware attack varies according to the state of the network, the number of files that are encrypted, and which restore techniques are required. Ransomware attacks can destroy key databases which, if not properly closed, might need to be rebuilt from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on AD, and many financial and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and laptops that were off line during the ransomware assault.
  • Implementing advanced AV/ransomware defense: Progent's Active Security Monitoring offers small and medium-sized businesses the benefits of the identical AV technology deployed by some of the world's largest enterprises including Netflix, Visa, and NASDAQ. By providing in-line malware filtering, detection, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines administration, and expedites recovery. The next-generation endpoint protection engine incorporated in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if there is one. Activities include establishing the type of ransomware used in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryption tool; debugging decryption problems; building a pristine environment; mapping and reconnecting drives to match exactly their pre-attack state; and reprovisioning physical and virtual devices and services.
  • Forensics: This process involves discovering the ransomware attack's progress throughout the network from start to finish. This audit trail of the way a ransomware attack progressed through the network assists your IT staff to evaluate the damage and brings to light vulnerabilities in security policies or work habits that should be corrected to avoid later breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensics is usually assigned a high priority by the insurance provider. Since forensics can take time, it is critical that other important recovery processes like business resumption are performed concurrently. Progent maintains an extensive roster of information technology and security experts with the knowledge and experience needed to carry out the work of containment, business resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned advanced certifications in foundation technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned prestigious certifications including CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to identify and integrate the surviving pieces of your IT environment after a ransomware intrusion and rebuild them quickly into a viable network. Progent has worked with top insurance carriers including Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Spokane
For ransomware system restoration services in the Spokane area, call Progent at 800-462-8800 or visit Contact Progent.



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    Microsoft Exchange Server 2013 incorporates major enhancements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful new features plus a revamped architecture. These enhancements favorably impact key areas like manageability, high availability (HA), security, cost of ownership, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of migrating to Microsoft Exchange 2013, create an efficient test and deployment strategy, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable online consulting and management for Exchange Server 2013.

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