Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT staff may take longer to recognize a penetration and are less able to mount a rapid and forceful response. The more lateral progress ransomware can achieve inside a target's network, the more time it takes to recover core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to take the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware experts can assist organizations in the Spokane area to identify and quarantine breached devices and guard clean resources from being compromised.

If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Spokane
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any available system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement payment for the decryptors required to unlock scrambled data. Ransomware assaults also try to exfiltrate files and TAs demand an additional ransom for not posting this information or selling it. Even if you can rollback your system to an acceptable point in time, exfiltration can be a major issue according to the nature of the stolen data.

The restoration work after a ransomware penetration has a number of distinct phases, most of which can be performed in parallel if the recovery workgroup has enough people with the necessary skill sets.

  • Containment: This urgent initial response requires arresting the lateral spread of the attack across your IT system. The longer a ransomware assault is allowed to go unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes include cutting off infected endpoint devices from the network to restrict the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves restoring the IT system to a basic acceptable degree of capability with the least delay. This effort is usually the top priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also requires the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and secure remote access. Progent's ransomware recovery team uses advanced collaboration tools to organize the multi-faceted recovery effort. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a client's management and IT staff to prioritize tasks and to get critical resources on line again as quickly as possible.
  • Data restoration: The effort required to recover data impacted by a ransomware attack varies according to the state of the network, the number of files that are affected, and which recovery techniques are needed. Ransomware assaults can destroy pivotal databases which, if not gracefully closed, might need to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other business-critical applications are powered by SQL Server. Often some detective work may be required to find undamaged data. For example, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were not connected during the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators.
  • Deploying modern AV/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same anti-virus tools used by many of the world's largest enterprises such as Netflix, Citi, and NASDAQ. By delivering in-line malware filtering, classification, mitigation, recovery and forensics in a single integrated platform, Progent's Active Security Monitoring cuts TCO, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if any. Activities consist of determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the TA; receiving, learning, and operating the decryptor utility; debugging failed files; creating a pristine environment; remapping and reconnecting datastores to reflect exactly their pre-attack state; and reprovisioning machines and services.
  • Forensic analysis: This activity involves uncovering the ransomware assault's storyline across the network from beginning to end. This history of how a ransomware assault progressed within the network helps your IT staff to assess the impact and highlights gaps in security policies or work habits that need to be rectified to avoid later breaches. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for changes. Forensic analysis is typically assigned a high priority by the insurance carrier. Since forensic analysis can take time, it is critical that other important recovery processes like business continuity are performed in parallel. Progent maintains an extensive roster of information technology and cybersecurity experts with the knowledge and experience required to carry out activities for containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered online and on-premises network services across the U.S. for over two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISM, CISSP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP application software. This scope of expertise gives Progent the ability to identify and integrate the surviving pieces of your IT environment after a ransomware assault and reconstruct them rapidly into a functioning system. Progent has worked with top cyber insurance carriers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Spokane
For ransomware recovery consulting services in the Spokane metro area, call Progent at 800-462-8800 or see Contact Progent.



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