Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Engineer
Ransomware needs time to work its way through a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may be slower to recognize a penetration and are less able to mount a rapid and coordinated response. The more lateral movement ransomware is able to manage within a target's network, the longer it takes to restore core IT services and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to take the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineer can help organizations in the Spokane area to identify and isolate breached servers and endpoints and guard undamaged assets from being compromised.
If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in Spokane
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and infiltrate any available system restores. Data synched to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and basically sets the datacenter back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, insist on a settlement fee in exchange for the decryptors needed to recover encrypted data. Ransomware assaults also try to exfiltrate information and hackers demand an extra payment in exchange for not publishing this information or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a major issue according to the sensitivity of the stolen information.
The recovery work subsequent to ransomware attack involves a number of crucial phases, most of which can be performed in parallel if the response team has a sufficient number of members with the necessary skill sets.
- Containment: This time-critical first response requires arresting the lateral progress of the attack across your network. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine processes consist of isolating infected endpoint devices from the network to block the contagion, documenting the environment, and protecting entry points.
- System continuity: This involves bringing back the network to a basic useful degree of functionality with the least delay. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also demands the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and secure endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration tools to coordinate the multi-faceted restoration effort. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a client's management and IT staff to prioritize tasks and to get critical resources back online as quickly as possible.
- Data restoration: The effort required to recover files impacted by a ransomware assault depends on the condition of the network, the number of files that are affected, and what recovery techniques are required. Ransomware attacks can take down critical databases which, if not properly shut down, may have to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical applications are powered by SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were not connected during the ransomware attack.
- Implementing modern antivirus/ransomware protection: Progent's ProSight ASM offers small and medium-sized companies the benefits of the same anti-virus tools deployed by some of the world's biggest enterprises such as Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, identification, containment, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, simplifies administration, and promotes rapid operational continuity. The next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if there is one. Activities include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency payment to the hacker; receiving, reviewing, and using the decryption utility; troubleshooting failed files; creating a clean environment; mapping and reconnecting datastores to reflect exactly their pre-encryption state; and restoring computers and software services.
- Forensics: This activity is aimed at uncovering the ransomware attack's storyline throughout the targeted network from start to finish. This audit trail of how a ransomware assault progressed through the network helps you to evaluate the damage and uncovers vulnerabilities in security policies or processes that should be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensics is usually given a top priority by the cyber insurance provider. Because forensic analysis can take time, it is vital that other important recovery processes like business continuity are executed concurrently. Progent has a large roster of IT and security professionals with the skills needed to perform the work of containment, business continuity, and data recovery without disrupting forensics.
Progent has provided online and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in core technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP software. This scope of expertise allows Progent to identify and integrate the surviving pieces of your information system after a ransomware attack and rebuild them quickly into a functioning system. Progent has collaborated with top cyber insurance carriers like Chubb to help businesses recover from ransomware assaults.
Contact Progent for Ransomware System Restoration Consulting Services in Spokane
For ransomware system restoration consulting in the Spokane area, call Progent at 800-462-8800 or see Contact Progent.