Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may be slower to recognize a penetration and are less able to mount a rapid and coordinated response. The more lateral movement ransomware is able to manage within a target's network, the longer it takes to restore core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineer can help organizations in the Spokane area to identify and isolate breached servers and endpoints and guard undamaged assets from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Spokane
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and infiltrate any available system restores. Data synched to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and basically sets the datacenter back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, insist on a settlement fee in exchange for the decryptors needed to recover encrypted data. Ransomware assaults also try to exfiltrate information and hackers demand an extra payment in exchange for not publishing this information or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a major issue according to the sensitivity of the stolen information.

The recovery work subsequent to ransomware attack involves a number of crucial phases, most of which can be performed in parallel if the response team has a sufficient number of members with the necessary skill sets.

  • Containment: This time-critical first response requires arresting the lateral progress of the attack across your network. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine processes consist of isolating infected endpoint devices from the network to block the contagion, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the network to a basic useful degree of functionality with the least delay. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also demands the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and secure endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration tools to coordinate the multi-faceted restoration effort. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a client's management and IT staff to prioritize tasks and to get critical resources back online as quickly as possible.
  • Data restoration: The effort required to recover files impacted by a ransomware assault depends on the condition of the network, the number of files that are affected, and what recovery techniques are required. Ransomware attacks can take down critical databases which, if not properly shut down, may have to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical applications are powered by SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were not connected during the ransomware attack.
  • Implementing modern antivirus/ransomware protection: Progent's ProSight ASM offers small and medium-sized companies the benefits of the same anti-virus tools deployed by some of the world's biggest enterprises such as Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, identification, containment, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, simplifies administration, and promotes rapid operational continuity. The next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if there is one. Activities include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency payment to the hacker; receiving, reviewing, and using the decryption utility; troubleshooting failed files; creating a clean environment; mapping and reconnecting datastores to reflect exactly their pre-encryption state; and restoring computers and software services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's storyline throughout the targeted network from start to finish. This audit trail of how a ransomware assault progressed through the network helps you to evaluate the damage and uncovers vulnerabilities in security policies or processes that should be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensics is usually given a top priority by the cyber insurance provider. Because forensic analysis can take time, it is vital that other important recovery processes like business continuity are executed concurrently. Progent has a large roster of IT and security professionals with the skills needed to perform the work of containment, business continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in core technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP software. This scope of expertise allows Progent to identify and integrate the surviving pieces of your information system after a ransomware attack and rebuild them quickly into a functioning system. Progent has collaborated with top cyber insurance carriers like Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Spokane
For ransomware system restoration consulting in the Spokane area, call Progent at 800-462-8800 or see Contact Progent.



An index of content::

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    Computer Consulting Altaro VM Backup Replication

    Altaro VM Backup provides small and mid-size organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted architectures and also supports low-cost backup to Azure Block Blob storage. Headline features include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection with backup intervals as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level restore capability for specific files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and VMware vCenter for handling larger environments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is an Altaro partner and offers a broad array of consulting services to assist you to design, install, manage and troubleshoot a backup/restore solution based on Altaro VM Backup software.

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    Top Rated Network Consult Small Office

    Progent offers businesses of all sizes enterprise-class network online or onsite consulting services for networks powered by Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also offer security expertise for businesses ranging from the small office to the worldwide enterprise.

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    Exchange Server 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful new features plus a revamped architecture. These improvements affect vital IT areas like manageability, high availability (HA), security and compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to understand the possible business benefits of migrating to Exchange Server 2013, create a cost-effective test and deployment plan, and train your IT team to manage your Exchange 2013 environment. Progent can also provide ongoing online consulting and management for Exchange 2013.

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    Progent's Cisco CCIE-certified networking consultants can assist you to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

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    If your company runs a Sun Solaris network or a multi-OS network, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your whole enterprise in a wide array of security topics such as security management procedures, security architecture and models, access control products and methodology, software development security, operations security, physical security, telecommunications, infrastructure and web security, and disaster recovery planning. CISM and ISSAP define the fundamental skills and international standards of knowledge that information security managers are required to possess. These certification offer executive management the confidence that those who have earned their CISM, CISSP or ISSAP qualification have the background and knowledge to deliver world-class security support and engineering help.

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    Progent's Microsoft-certified consultants can provide advanced support in implementing, using and troubleshooting all versions of Project Server and can deliver a wide variety of cost-effective remote consulting services based on proven best practices to help businesses of any size to get all the advantages of this leading platform. Services available from Progent include solution planning, installation and migration, setting up safe file and status sharing among local and offsite users, network infrastructure optimization, and specialized webinar training classes.

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    Progent's Cisco-certified Wi-Fi technology consulting experts can assist you to deploy, manage, and debug Cisco Small Business Wi-Fi Access Points.

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    Progent's Microsoft-certified ISA Server consultants have broad backgrounds developing corporate security solutions for information systems with many sites, mobile users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size business design and deploy a configuration of Microsoft ISA Server 2004 that meets your IT protection requirements without restricting your productivity.

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    If you have a company IT system with 10 to 50 network users, Progent's IT outsourcing services free your company from over-reliance on single freelance service provider while giving you affordable and dependable access to enterprise-class technical support. By delivering IT consulting help when you require it, providing advanced expertise for critical applications, delivering value-added services such as automated server monitoring, and charging only for services you use, Progent gives you an economical way for maximizing the profitability of your small office network. Progent is the intelligent way for small organizations to create and maintain a robust and secure IT network and to benefit from fast access to the experienced consulting ordinarily available only to enterprises who are able to afford a sizeable in-house IT organization.

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    Progent's Microsoft-certified consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, develop test systems and rollout plans, tune your network for local, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support team, create a corporate-wide security strategy, streamline IT management, assist with creating applications, and build and test a DR/BC plan.

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    E-Mail Guard from Postini offers constantly upgraded spam and virus blocking, data filtering, and security from email-based directory harvesting and DSA attacks. Progent is a Postini partner and service firm. If your business is too small to purchase for a regular Postini license, you can still get access to Postiniís Perimeter Manager technology through Progentís E-Mail Guard spam filtering and anti-virus aggregation program. Progentís certified e-mail protection professionals can show you how to develop an email defense plan that features antispam and anti-virus services and policies.

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    Remote 24x7 network monitoring, proactive alerts, and periodic analytical reporting are crucial to preserving the health of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can afford a degree of network stability that was once reserved for enterprises. Progent offers several Remote Monitoring and Management solutions available as economical services created to help you to detect and resolve a most network problems before they get big enough to impact your business.

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    E-Mail Guard from Postini provides constantly updated spam and virus filtering, data filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini partner and support specialist. If your business is too small to purchase for a standard Postini license, you can still have access to Postiniís Perimeter Management services through Progentís E-Mail Guard spam filtering and virus defense aggregation offering. Progentís expert email protection professionals can help you develop an email safety plan that features antispam and anti-virus technologies and processes.

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    Progent's certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, develop test systems and rollout strategies, tune your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support team, create an enterprise-wide security plan, streamline IT management, assist with creating applications, and build and test a disaster recovery/business continuity plan.

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    By using virtual servers, businesses can operate multiple virtual servers on a single actual server. Virtualization technology enables businesses to gain all the advantages of server isolation, while avoiding the costs that goes with purchasing additional server equipment. Virtual servers are the critical technology for building private clouds, which offer major benefits such as lowering the costs of hardware, datacenter facilities, and administration while improving data security, system availability, and recoverability. Other important server management options include server monitoring software, Windows Server Update Services, and remote system management cards. Progent's certified server management experts can assist you with all aspects of server consolidation and management to enable your business to cut costs and save time.

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    Progentís Wireless Consulting Services offer a convenient, economical option for companies of all sizes to configure, manage and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and deploy appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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