Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support staff may take longer to recognize a penetration and are less able to organize a rapid and forceful defense. The more lateral movement ransomware can achieve within a victim's system, the longer it will require to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to complete the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Spokane area to identify and quarantine breached devices and protect undamaged resources from being compromised.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Spokane
Modern variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and invade any accessible system restores. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system restoration almost impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a ransom fee in exchange for the decryption tools required to unlock scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers require an additional payment for not posting this data or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can pose a big problem according to the nature of the downloaded information.

The recovery process after a ransomware attack has several distinct stages, the majority of which can be performed concurrently if the response team has a sufficient number of people with the necessary skill sets.

  • Containment: This time-critical initial response involves blocking the sideways progress of ransomware within your IT system. The longer a ransomware assault is allowed to run unrestricted, the more complex and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine activities include cutting off infected endpoints from the network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a basic useful degree of functionality with the shortest possible downtime. This effort is usually the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This activity also requires the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and protected remote access management. Progent's recovery team uses state-of-the-art collaboration platforms to organize the complicated restoration effort. Progent appreciates the importance of working rapidly, tirelessly, and in concert with a client's managers and IT staff to prioritize tasks and to put critical services on line again as quickly as feasible.
  • Data restoration: The effort required to recover files impacted by a ransomware assault varies according to the state of the systems, the number of files that are affected, and which recovery methods are needed. Ransomware assaults can destroy key databases which, if not properly shut down, might have to be rebuilt from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server depend on Active Directory, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and laptops that were not connected at the time of the assault.
  • Deploying advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same anti-virus tools implemented by some of the world's largest enterprises such as Walmart, Visa, and Salesforce. By providing in-line malware filtering, identification, mitigation, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the victim and the insurance carrier, if there is one. Services include determining the type of ransomware used in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the victim and the insurance provider; establishing a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the hacker; acquiring, reviewing, and operating the decryption utility; debugging decryption problems; building a clean environment; remapping and connecting drives to match precisely their pre-encryption condition; and recovering physical and virtual devices and software services.
  • Forensics: This activity is aimed at learning the ransomware assault's progress across the network from beginning to end. This audit trail of how a ransomware assault progressed through the network helps you to evaluate the impact and uncovers gaps in policies or processes that should be corrected to prevent future breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is commonly assigned a high priority by the insurance carrier. Since forensic analysis can be time consuming, it is essential that other key recovery processes such as business continuity are pursued in parallel. Progent has an extensive roster of IT and cybersecurity professionals with the skills required to perform the work of containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises network services across the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning application software. This broad array of skills allows Progent to identify and consolidate the undamaged pieces of your information system following a ransomware attack and rebuild them rapidly into an operational system. Progent has worked with leading cyber insurance carriers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Expertise in Spokane
For ransomware system recovery consulting services in the Spokane metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Microsoft Communications Server provides IM and Real Presence as part of a scalable, enterprise-grade package offering enhanced protection, seamless compatibility with popular Microsoft software, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from cost savings and elevated business efficiencies, increased worker productivity, and better intellectual property protection with this easy-to-administer, highly available solution. Effective deployments of Office Communications Server call for extensive planning and consideration before installation. Progent's Microsoft-authorized professionals can provide the expertise necessary to deliver all the advantages of Microsoft Office Communications Server throughout your whole organization.

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    Progent offers three basic kinds of Call Center support : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft professionals gives your customers convenient access to a reliable technical resource with extensive experience delivering phone support and online troubleshooting for IT systems based on Microsoft products. Progent's concentration is on earning the support Helpdesk a respected image as a solid contributor to company performance. Progent's target is to resolve rather than simply record problems.

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    Progent's data center support services are designed for businesses with equipment located at IDCs or data center co-location hosting facilities and in need of on-demand on-site service at the co-location site plus remote support from Microsoft and Cisco Premier professionals. Progent offers a full array of data center and data center and colocation consulting services including system topology evaluation, Windows and Linux server installation and support, troubleshooting for server and communications networking, design and deployment of non-stop configurations, architecting and deploying layered security structures, firewall configuration and support, designing load balancing environments, and planning high-availability server and storage clustering systems.

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