Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when support personnel may be slower to recognize a break-in and are least able to mount a quick and coordinated defense. The more lateral movement ransomware is able to achieve within a target's system, the more time it takes to recover basic operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the urgent first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware experts can help businesses in the Spokane area to identify and quarantine infected devices and protect undamaged resources from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Spokane
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and effectively sets the datacenter back to the beginning. Threat Actors, the hackers responsible for ransomware attack, insist on a settlement fee for the decryptors needed to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers require an extra ransom for not publishing this data or selling it. Even if you are able to restore your system to an acceptable point in time, exfiltration can pose a major issue depending on the sensitivity of the stolen data.

The restoration work after a ransomware attack has several crucial stages, the majority of which can proceed concurrently if the response team has a sufficient number of members with the required skill sets.

  • Quarantine: This time-critical first response requires arresting the sideways spread of ransomware within your network. The longer a ransomware attack is allowed to run unrestricted, the more complex and more costly the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine processes include isolating infected endpoints from the network to restrict the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the network to a basic useful level of capability with the least delay. This effort is typically the highest priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This project also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and line-of-business apps, network architecture, and secure remote access. Progent's recovery experts use advanced workgroup tools to organize the multi-faceted restoration effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's management and network support group to prioritize activity and to put essential resources on line again as quickly as possible.
  • Data restoration: The effort necessary to restore files damaged by a ransomware attack depends on the condition of the systems, how many files are affected, and which restore methods are required. Ransomware attacks can destroy pivotal databases which, if not carefully shut down, may need to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many ERP and other business-critical applications depend on Microsoft SQL Server. Some detective work may be needed to find clean data. For instance, undamaged OST files may exist on staff PCs and notebooks that were not connected at the time of the assault.
  • Implementing advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the same anti-virus tools implemented by some of the world's largest enterprises including Walmart, Citi, and NASDAQ. By delivering in-line malware blocking, detection, containment, restoration and analysis in one integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance carrier, if there is one. Activities consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement and timeline with the TA; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency payment to the TA; receiving, reviewing, and operating the decryption utility; troubleshooting failed files; creating a clean environment; mapping and reconnecting drives to match precisely their pre-attack state; and reprovisioning physical and virtual devices and services.
  • Forensics: This process is aimed at discovering the ransomware assault's storyline across the network from start to finish. This audit trail of the way a ransomware attack travelled through the network helps your IT staff to evaluate the impact and brings to light gaps in policies or processes that need to be rectified to avoid later breaches. Forensics entails the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is typically assigned a high priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is essential that other important recovery processes like operational resumption are executed in parallel. Progent maintains a large team of IT and security professionals with the knowledge and experience required to carry out activities for containment, business resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and on-premises IT services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have earned high-level certifications in core technologies such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's data security experts have earned internationally recognized certifications such as CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and ERP application software. This breadth of expertise gives Progent the ability to identify and integrate the surviving pieces of your network after a ransomware attack and rebuild them rapidly into a functioning system. Progent has collaborated with leading insurance carriers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Spokane
For ransomware system restoration services in the Spokane area, phone Progent at 800-462-8800 or see Contact Progent.

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    Progent's Ekahau-certified Wi-Fi site design consultants can help your business to plan, deploy, optimize, manage and debug a Wi-Fi solution customized for your venue. Progent can provide online or onsite support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for debugging RF issues, and Ekahau Insights for tracking the health of multiple Wi-Fi sites.

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  • Project Methodology Expert
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    When performing IT tasks for enterprise customers, Progent follows a structured methodology driven by specified milestones in order to achieve financial, scheduling and engineering goals while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards derived from the best practices described by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, pilots, design tuning, and professional deployment. All facets are recorded to make available a detailed summary of technical services delivered and to help in downstream system support.

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  • Virtual Server Consulting Services Virtual Server Consultant

  • CISM Security Security Microsoft Azure enterprise hybrid cloud solutions Services
    Microsoft Azure Backup Programmer

    Progent can assist companies of all sizes to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower equipment expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud networking models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure that you avoid the common mistakes small organizations make when migrating to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also show you how to configure perimeter firewalls and VPN tunnels and also to manage iPhones and iPads and Android smartphones and tablets.

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  • Programming Firm Microsoft 365 Excel Power View
    Consulting Services Excel 2016 Desktop

    Progent's certified Excel and Office 365 Excel application consultants can provide a broad range of remote support services to assist you to plan, program, pilot test, deploy, manage, and troubleshoot applications powered by any release of Excel, including Excel Online and Office 365 Excel. Progent can help you to migrate your current Excel solutions to the newest releases of Excel, integrate Excel with iOS-powered iPhones and iPads and Android smartphones and tablets, and resolve compatibility issues between various versions of Office Excel. Progent can provide on-demand help to organizations who need a quick fix to a specific problem related to Office Excel and Progent also offers full project management services for upgrading or developing mission-critical applications based on Office Excel. Progent's cost-effective webinar training classes for Excel can be customized to address the special requirements of individual users or groups.

  • Windows 8.1 BitLocker Phone Support Microsoft Windows 8.1 Upgrade Network System Support Consultant
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  • Mac Phone-based Specialists
    macOS Troubleshooting Specialists

    Progent offers national online help and troubleshooting services for companies that run Apple macOS and OS X networks or whose information systems include a combination of Apple Mac and Microsoft Windows technology. Progent's engineers offer macOS and OS X users a variety of services such as desktop assistance, upgrading to the current version of macOS from legacy editions of macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud services. Online technical support offers maximum return for your IT budget by preserving user productivity and shortening the hours charged for network analysis and repair. Sophisticated online access utilities and skilled service specialists and engineers allow Progent to handle the majority of IT issues without wasting time and money by traveling to your site. In most of cases your IT problems can be remediated over the phone or through a mix of phone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISA premier security specialists to assist you with the most challenging network problems.

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  • Windows Server 2019 Outsourcing
    Microsoft Windows 2008 Engineer

    The sophistication and connectivity demands of Microsoft Windows Servers calls for an IT consulting firm with practical expertise and in-depth familiarity with designing and integrating cohesive, comprehensive network technology solutions. The experience of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your strategic goals. Progent's consulting support can help you with planning, installing, administering, and supporting Windows Server solutions that increase the productivity of your IT system. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP and other clients.

  • Windows Server 2008 Hyper-VI Integration Services Support and Setup Windows Server 2008 DirectAccess
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  • Microsoft 365 Security IT Consultants
    On-site Support Office 365 Skype for Business Integration

    Microsoft 365, formerly called Office 365, is Microsoft's expanding suite of productivity applications and cloud services available on a subscription basis. Microsoft 365 apps and cloud services are offered in an array of product bundles intended for customers ranging from individuals and households to global enterprises. Progent can provide fast and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android platforms. Progent can help you to evaluate the wealth of subscription plans available with Microsoft 365 and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with cross-vendor environments that include Windows, macOS, and Linux software. Progent can also assist your business to build and maintain hybrid solutions that seamlessly combine on-premises and cloud-based resources.

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  • Wireless Security Technology Professional Consulting Security Audit

  • Computer Consultant VPN
    IT Consulting VPN

    Cisco's security and offsite access solutions for small to medium sized businesses represent a full range of manageable protection hardware and software to let you safeguard your wired and wireless network infrastructure. Cisco's VPN line includes routers, firewalls, intrusion detection systems, and VPN solutions. Progent's expert staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your corporate objectives.

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  • At Home Employees Video Conferencing IT Consultants
    Technical Consultant At Home Workers Video Conferencing

    Progent can assist small and medium-size businesses to configure and debug video conferencing applications to enable their at-home workforce to interact efficiently with teammates and customers.

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  • External Network Security Inventory Consultancy
    Network Security Scan Consulting

    Progent has put together two low-cost service bundles designed to allow small companies to receive an independent network security assessment from a certified security engineer. With Progent's External Network Security Inventory Scan, an engineer runs an extensive test of your network from outside your firewall to determine potential risks in the security profile you present to the public. With Progent's Internal Security Inventory Scan, a security expert runs a system scan from an authorized computer within your firewall to assess vulnerabilities to internal attacks. The two security inventory packages are set up and run from a secured external site.

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