Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware needs time to work its way across a target network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when IT personnel are likely to take longer to become aware of a breach and are less able to organize a quick and forceful response. The more lateral movement ransomware can make within a victim's network, the longer it will require to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to assist organizations to complete the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can assist organizations in the Milwaukee area to identify and isolate breached servers and endpoints and protect clean assets from being penetrated.
If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in Milwaukee
Modern strains of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any accessible backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery almost impossible and basically knocks the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom payment in exchange for the decryption tools required to unlock encrypted files. Ransomware attacks also try to exfiltrate information and hackers demand an additional ransom for not publishing this information on the dark web. Even if you are able to rollback your system to a tolerable date in time, exfiltration can be a big problem according to the nature of the downloaded data.
The recovery process subsequent to ransomware attack has several distinct stages, most of which can proceed concurrently if the response team has enough people with the required skill sets.
- Quarantine: This urgent initial response requires arresting the lateral progress of the attack across your network. The more time a ransomware assault is allowed to run unrestricted, the longer and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment processes consist of isolating infected endpoints from the rest of network to block the contagion, documenting the environment, and securing entry points.
- Operational continuity: This involves restoring the network to a minimal useful degree of capability with the least downtime. This effort is typically the top priority for the victims of the ransomware attack, who often see it as an existential issue for their business. This project also requires the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business apps, network topology, and secure endpoint access. Progent's ransomware recovery experts use advanced workgroup platforms to organize the complicated restoration process. Progent understands the importance of working quickly, continuously, and in unison with a client's management and network support group to prioritize tasks and to get vital services on line again as quickly as possible.
- Data recovery: The effort necessary to restore data damaged by a ransomware assault varies according to the state of the network, how many files are encrypted, and which restore techniques are needed. Ransomware attacks can take down key databases which, if not carefully closed, may have to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other mission-critical platforms depend on Microsoft SQL Server. Some detective work could be required to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and notebooks that were not connected during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators.
- Deploying modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the identical AV technology deployed by some of the world's biggest enterprises including Walmart, Visa, and Salesforce. By delivering in-line malware blocking, identification, mitigation, restoration and analysis in one integrated platform, ProSight ASM reduces total cost of ownership, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the victim and the insurance provider, if there is one. Activities consist of determining the kind of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryption utility; debugging decryption problems; creating a clean environment; remapping and connecting datastores to match exactly their pre-attack condition; and recovering physical and virtual devices and software services.
- Forensics: This process is aimed at discovering the ransomware attack's storyline throughout the targeted network from beginning to end. This history of how a ransomware attack progressed within the network helps your IT staff to evaluate the damage and brings to light weaknesses in rules or work habits that need to be corrected to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is usually given a high priority by the insurance carrier. Because forensics can take time, it is vital that other important activities such as operational continuity are executed in parallel. Progent maintains an extensive team of IT and cybersecurity experts with the skills required to perform activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite IT services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISM, CISSP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This breadth of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your network following a ransomware intrusion and reconstruct them quickly into a functioning network. Progent has worked with leading cyber insurance carriers including Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware Recovery Expertise in Milwaukee
For ransomware recovery services in the Milwaukee area, phone Progent at 800-462-8800 or go to Contact Progent.