Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. For this reason, ransomware attacks are typically launched on weekends and at night, when support personnel may take longer to become aware of a break-in and are less able to organize a quick and coordinated response. The more lateral movement ransomware is able to make within a target's network, the more time it will require to recover core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can assist businesses in the Fort Myers metro area to identify and isolate breached devices and protect clean assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Fort Myers
Modern variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and infiltrate any available system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors, the hackers behind a ransomware assault, demand a settlement payment in exchange for the decryptors required to recover encrypted files. Ransomware attacks also try to exfiltrate files and hackers demand an additional ransom for not posting this information or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can be a major problem depending on the sensitivity of the downloaded information.

The restoration work subsequent to ransomware penetration involves a number of distinct phases, the majority of which can be performed concurrently if the response workgroup has enough members with the required experience.

  • Containment: This time-critical initial step requires arresting the sideways progress of ransomware within your IT system. The longer a ransomware attack is permitted to go unchecked, the longer and more costly the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment processes consist of cutting off affected endpoints from the rest of network to restrict the spread, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the IT system to a basic acceptable level of capability with the shortest possible downtime. This effort is usually the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This project also requires the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and line-of-business apps, network architecture, and secure endpoint access management. Progent's recovery experts use advanced collaboration platforms to organize the complicated restoration process. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's managers and IT staff to prioritize tasks and to get essential services on line again as fast as feasible.
  • Data restoration: The effort required to recover data damaged by a ransomware assault depends on the condition of the network, the number of files that are affected, and which recovery methods are needed. Ransomware assaults can destroy key databases which, if not properly closed, might have to be reconstructed from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications depend on SQL Server. Often some detective work could be needed to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were off line at the time of the assault.
  • Deploying advanced AV/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the identical anti-virus technology implemented by some of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By providing real-time malware blocking, identification, containment, restoration and analysis in one integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires working closely with the victim and the cyber insurance provider, if any. Activities consist of determining the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the victim and the insurance carrier; negotiating a settlement amount and timeline with the TA; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the TA; receiving, reviewing, and using the decryption utility; debugging failed files; building a clean environment; mapping and reconnecting datastores to match exactly their pre-attack condition; and reprovisioning computers and services.
  • Forensic analysis: This activity is aimed at discovering the ransomware assault's progress across the network from start to finish. This audit trail of the way a ransomware assault progressed within the network assists you to assess the impact and uncovers shortcomings in rules or processes that need to be corrected to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is typically given a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is vital that other important recovery processes like business resumption are performed in parallel. Progent has an extensive roster of information technology and cybersecurity experts with the knowledge and experience needed to perform the work of containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial and ERP applications. This scope of skills allows Progent to identify and consolidate the surviving pieces of your IT environment after a ransomware attack and reconstruct them rapidly into a viable system. Progent has collaborated with top cyber insurance providers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Services in Fort Myers
For ransomware system recovery expertise in the Fort Myers metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    If you are a network engineer with system support expertise, teaming with Progent and working for our clients will enhance your abilities through collaboration with our staff of mutually supportive, world-class consulting experts. Progent's concentration on providing IT consulting and computer support to small companies will give you the chance to consult closely with business leaders and contribute significantly to the growth of exciting companies. Also, Progent's virtual office network offers the most advanced tools for off-site service and wireless connectivity to help you to come up with fast fixes when you troubleshoot business-critical problems.

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    Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the front lines of IT support, performing a wide variety of IT tasks for a large array of customers. Every Progent consultant shares a refined collection of individual best practices that are combined into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to fix actual network problems efficiently.

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    Progent's Apple Mac networking consultants can help you with a wide range of system infrastructure areas including system architecture, off-site and mobile access, internetwork communication, protection, and new technologies such as Voice over IP and fast wireless networking. For company networks based solely on Apple Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the knowledge and size to deal with the complexity of designing, integrating, and supporting a system architecture that is robust, secure, productive and supportive of your corporate objectives. Progent can help you configure Appleís Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage systems, and Xsan storage area network systems. Progent can also provide skilled experts to help you with Cisco routers and switches.

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    With virtual server technology, businesses are able to run many virtual servers on one actual server. Virtual server technology enables companies to enjoy all the benefits of server segmentation, but without the expense associated with purchasing additional server hardware. Virtualization is the enabling technology behind private clouds, which offer major advantages such as reducing the costs of capital equipment, facilities, and administration while enhancing data protection, network availability, and disaster recovery. Other useful server management technologies include server monitoring software, Windows Server Update Services, and remote system management cards. Progent's certified server management specialists can assist you in all areas of server consolidation and management to enable your business to contain expenses and save time.

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    Our compensation model is based on revenue sharing, so similar to working as an independent consultant, your income is directly tied to your generated revenue. Some of our support staff focus on lifestyle issues and elect to work at a more relaxed pace, utilizing our flexible calendar to follow personal pursuits such as mountain biking, motorcycle racing, skiing, fishing, vacations, or sharing private time with relatives and acquaintances. Others use the chance to make major bucks via lots of work and long hours. Progent completely encourages both ends of the spectrum plus everything in between.

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