Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Senior Ransomware Consultant
Ransomware requires time to work its way through a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT staff may take longer to become aware of a breach and are less able to mount a quick and coordinated defense. The more lateral progress ransomware can achieve inside a victim's system, the longer it takes to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help you to carry out the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can assist organizations in the Fort Myers metro area to identify and isolate breached servers and endpoints and protect undamaged resources from being penetrated.
If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Fort Myers
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible system restores. Files synched to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom fee in exchange for the decryption tools required to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an additional payment for not posting this information on the dark web. Even if you are able to restore your network to a tolerable point in time, exfiltration can pose a major issue according to the sensitivity of the stolen data.
The recovery process subsequent to ransomware penetration has a number of distinct phases, most of which can proceed in parallel if the recovery team has a sufficient number of members with the necessary experience.
- Quarantine: This time-critical first step requires arresting the lateral spread of ransomware across your IT system. The longer a ransomware attack is allowed to run unchecked, the longer and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine processes include isolating affected endpoint devices from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
- Operational continuity: This involves bringing back the IT system to a basic useful degree of functionality with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network topology, and secure endpoint access. Progent's recovery experts use state-of-the-art collaboration tools to coordinate the multi-faceted restoration process. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's managers and network support group to prioritize tasks and to put critical resources on line again as quickly as feasible.
- Data restoration: The effort necessary to recover files damaged by a ransomware attack varies according to the state of the network, how many files are encrypted, and what recovery techniques are required. Ransomware attacks can take down critical databases which, if not carefully shut down, may need to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many ERP and other mission-critical platforms depend on SQL Server. Some detective work may be needed to find clean data. For instance, undamaged OST files may have survived on staff desktop computers and notebooks that were not connected during the ransomware assault.
- Deploying modern AV/ransomware defense: ProSight ASM offers small and mid-sized companies the benefits of the same anti-virus tools implemented by some of the world's largest corporations such as Netflix, Citi, and NASDAQ. By delivering in-line malware blocking, classification, containment, repair and forensics in one integrated platform, Progent's ASM lowers total cost of ownership, simplifies management, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) incorporated in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the victim and the cyber insurance carrier, if any. Services consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryption tool; troubleshooting failed files; building a clean environment; mapping and connecting datastores to match exactly their pre-attack state; and reprovisioning computers and services.
- Forensics: This activity involves discovering the ransomware assault's storyline across the network from start to finish. This audit trail of how a ransomware attack progressed through the network helps your IT staff to assess the damage and brings to light weaknesses in rules or processes that need to be rectified to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is usually assigned a top priority by the insurance carrier. Since forensic analysis can take time, it is essential that other important activities such as business continuity are executed concurrently. Progent has an extensive roster of IT and data security experts with the knowledge and experience needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent has provided remote and onsite IT services across the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have been awarded high-level certifications in core technologies such as Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning software. This breadth of skills gives Progent the ability to salvage and integrate the undamaged parts of your IT environment following a ransomware attack and rebuild them rapidly into an operational network. Progent has worked with leading insurance providers like Chubb to assist businesses clean up after ransomware assaults.
Contact Progent for Ransomware Recovery Consulting in Fort Myers
For ransomware system recovery consulting in the Fort Myers area, call Progent at 800-462-8800 or go to Contact Progent.