Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when support personnel may be slower to recognize a breach and are less able to mount a quick and forceful response. The more lateral progress ransomware is able to manage within a victim's system, the more time it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist businesses in the Fort Myers area to locate and isolate breached servers and endpoints and guard clean assets from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Fort Myers
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any available system restores. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make system restoration almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware attack, demand a ransom payment in exchange for the decryption tools needed to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers require an extra ransom for not posting this data on the dark web. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a big issue according to the nature of the downloaded data.

The recovery process subsequent to ransomware penetration has several crucial phases, most of which can be performed in parallel if the recovery workgroup has a sufficient number of members with the required experience.

  • Containment: This urgent initial step requires blocking the sideways progress of the attack within your network. The more time a ransomware assault is permitted to go unrestricted, the more complex and more expensive the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine activities consist of cutting off affected endpoint devices from the network to minimize the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal acceptable degree of capability with the shortest possible downtime. This effort is usually the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network architecture, and protected endpoint access management. Progent's recovery experts use state-of-the-art workgroup platforms to coordinate the complex recovery process. Progent understands the urgency of working rapidly, continuously, and in unison with a client's managers and IT group to prioritize activity and to put vital services back online as quickly as feasible.
  • Data recovery: The work required to recover files impacted by a ransomware attack varies according to the state of the network, the number of files that are affected, and what recovery methods are required. Ransomware attacks can take down key databases which, if not carefully closed, may need to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many financial and other business-critical applications depend on SQL Server. Some detective work may be required to locate undamaged data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' PCs and notebooks that were not connected during the ransomware attack.
  • Deploying advanced AV/ransomware defense: Progent's Active Security Monitoring offers small and mid-sized businesses the advantages of the identical anti-virus technology used by many of the world's largest corporations including Walmart, Citi, and Salesforce. By providing in-line malware blocking, classification, containment, restoration and forensics in one integrated platform, Progent's ASM cuts TCO, streamlines administration, and promotes rapid resumption of operations. The next-generation endpoint protection engine incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if there is one. Activities consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement and schedule with the TA; checking compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryptor tool; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting drives to reflect exactly their pre-encryption state; and reprovisioning machines and software services.
  • Forensics: This process involves learning the ransomware assault's storyline throughout the targeted network from start to finish. This audit trail of the way a ransomware attack progressed within the network helps your IT staff to evaluate the damage and brings to light shortcomings in rules or work habits that should be rectified to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is commonly given a high priority by the insurance provider. Because forensic analysis can take time, it is critical that other key activities such as business resumption are pursued in parallel. Progent has an extensive team of information technology and cybersecurity experts with the skills needed to perform activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered remote and on-premises IT services throughout the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes professionals who have earned high-level certifications in core technologies including Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP applications. This broad array of expertise allows Progent to identify and integrate the surviving parts of your network after a ransomware intrusion and reconstruct them rapidly into an operational system. Progent has worked with top insurance carriers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Expertise in Fort Myers
For ransomware system restoration services in the Fort Myers area, call Progent at 800-462-8800 or go to Contact Progent.



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    Cisco's Meraki family of access and aggregation switches are designed for environments that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective remote expertise to help you to design and deploy a productive network solution that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-based management architecture, set up policies to ensure security and compliance, create and validate a disaster preparedness plan, and resolve technical issues related to any facet of your Meraki deployment. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to create a unified networking solution.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized business integrate and maintain Ciscoís security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to administer and offer the flexibility to expand with your growing business needs. Progentís Cisco-Premier network consultants support Ciscoís comprehensive line of hardware and software aimed at eliminating information theft, virus and worm outbreaks, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco technology to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control foundation for user authentication, authorization, and tracking from a graphical Web interface.

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    Progent's seasoned group of IT consultants and application specialists have extensive experience delivering remote and on-premises support for organizations of any size who want to integrate Android phones and tablets into their information systems so that mobile clients can be productive from virtually anywhere. Progent offers the range of skills to solve network problems that involve numerous vendors and that represent a combination of older and up-to-date information technology. Progent provides budget-friendly remote consulting to help you with any stage of designing, configuring, managing and maintaining your BYOD solution. Progent can provide as-needed technical support to help you to handle especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you complete strategic network initiatives on time and within budget. Progent can help with local, cloud-based, or hybrid network environments and can provide expertise with all major operating systems, applications, management utilities and network infrastructure. Progent also offers specialized group or one-on-one training to help you manage and operate Android phones and tablets securely and productively.

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    Progent can deliver in-depth remote consulting for all technologies associated with small business information networks and offers an array of strategic, on-demand services including a temporary Chief Information Officer to provide advanced planning and budgeting skills, a Technical Response Center for help desk support, 24x7 server monitoring, spam/virus protection as a managed service, project management help for major initiatives like site relocations oroperating system upgrades, Cisco-certified experts for building and maintaining fast and robust infrastructure, certified security specialists to ensure data safety and regulatory compliance, disaster recovery specialists to design and document business continuity strategies, and software programmers to create, enhance, or repair business application programs.

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    SQL Server 2016 offers major enhancements in speed, scale, security and compliance, uptime, BOYD support, plus integrated business intelligence. Innovations include PolyBase for processing SQL and NoSQ databases simultaneously for data warehousing, Hadoop support, Always Encrypted mode, Mobile Reports, and seamless management of local and cloud-resident resources. Progent's Microsoft-certified consulting team can provide remote and on-premises expertise to assist organizations of any size to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft products such as Windows Server, Exchange Server 2016, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

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    Progent's Microsoft-certified Windows Server 2003 consultants offer computer help and IT consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows 2003 migration, integration, administration, and maintenance services include network planning, deployment, project management, on-site and off-site technical support and repair, Help Desk services, CISM-certified security services, turn-key outsourcing, and expert co-sourcing.

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    Microsoft 365, formerly called Office 365, is Microsoft's expanding family of client productivity programs and cloud services offered on a subscription basis. Microsoft 365 programs and cloud-based services are offered in an array of subscription plans intended for markets from students and home offices to enterprises. Progent offers quick and easy remote access to specialists with expertise in Microsoft, macOS, Apple iOS, and Android technology. Progent can help your business to evaluate the many subscription options offered with Microsoft 365 and integrate your information network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also help you to create and maintain hybrid networks that transparently combine local and cloud resources.

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    Progentís Technical Response Center (TRC) provides national extended hours remote troubleshooting for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers provide after-hours telephone help and online secure network access to isolate and repair technical problems quickly and economically. The scope of IT expertise available from Progent's team of country-wide support engineers allows Progent to escalate even the most difficult network issues to competent experts as required. For critical issues, the TRC tries to answer your request for support within one hour.

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    Progent can provide affordable remote consulting to help companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.


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