Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT staff may take longer to become aware of a breach and are less able to mount a quick and coordinated defense. The more lateral progress ransomware can achieve inside a victim's system, the longer it takes to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can assist organizations in the Fort Myers metro area to identify and isolate breached servers and endpoints and protect undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Fort Myers
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible system restores. Files synched to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom fee in exchange for the decryption tools required to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an additional payment for not posting this information on the dark web. Even if you are able to restore your network to a tolerable point in time, exfiltration can pose a major issue according to the sensitivity of the stolen data.

The recovery process subsequent to ransomware penetration has a number of distinct phases, most of which can proceed in parallel if the recovery team has a sufficient number of members with the necessary experience.

  • Quarantine: This time-critical first step requires arresting the lateral spread of ransomware across your IT system. The longer a ransomware attack is allowed to run unchecked, the longer and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine processes include isolating affected endpoint devices from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a basic useful degree of functionality with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network topology, and secure endpoint access. Progent's recovery experts use state-of-the-art collaboration tools to coordinate the multi-faceted restoration process. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's managers and network support group to prioritize tasks and to put critical resources on line again as quickly as feasible.
  • Data restoration: The effort necessary to recover files damaged by a ransomware attack varies according to the state of the network, how many files are encrypted, and what recovery techniques are required. Ransomware attacks can take down critical databases which, if not carefully shut down, may need to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many ERP and other mission-critical platforms depend on SQL Server. Some detective work may be needed to find clean data. For instance, undamaged OST files may have survived on staff desktop computers and notebooks that were not connected during the ransomware assault.
  • Deploying modern AV/ransomware defense: ProSight ASM offers small and mid-sized companies the benefits of the same anti-virus tools implemented by some of the world's largest corporations such as Netflix, Citi, and NASDAQ. By delivering in-line malware blocking, classification, containment, repair and forensics in one integrated platform, Progent's ASM lowers total cost of ownership, simplifies management, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) incorporated in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the victim and the cyber insurance carrier, if any. Services consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryption tool; troubleshooting failed files; building a clean environment; mapping and connecting datastores to match exactly their pre-attack state; and reprovisioning computers and services.
  • Forensics: This activity involves discovering the ransomware assault's storyline across the network from start to finish. This audit trail of how a ransomware attack progressed through the network helps your IT staff to assess the damage and brings to light weaknesses in rules or processes that need to be rectified to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is usually assigned a top priority by the insurance carrier. Since forensic analysis can take time, it is essential that other important activities such as business continuity are executed concurrently. Progent has an extensive roster of IT and data security experts with the knowledge and experience needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided remote and onsite IT services across the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have been awarded high-level certifications in core technologies such as Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning software. This breadth of skills gives Progent the ability to salvage and integrate the undamaged parts of your IT environment following a ransomware attack and rebuild them rapidly into an operational network. Progent has worked with leading insurance providers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting in Fort Myers
For ransomware system recovery consulting in the Fort Myers area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progentís Microsoft certified professionals provide small and medium sized businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your IT network from attack by external and internal threats. Forefront TMG and ISA Server perform deep inspection of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to detect many threats that can get by traditional firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through expert design and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help you to deploy Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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    Progentís Microsoft certified professionals can provide small and medium size businesses expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the rapid creation of advanced business programs that offer your company a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and beyond the firewall. In addition to offering consulting, support and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT network. Progent can also help you migrate from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.

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    Progent can provide affordable remote support to help businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security strategies.

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    Windows Server 2008 is an important step forward in making IT systems more protected and available, simpler to virtualize and manage, higher performing, and able to provide an improved platform for web hosting and development. Progent can assist your company get the most from the improvements incorporated into Windows Server 2008 by delivering certified consulting, support, training, staffing, network monitoring, and security engineering expertise.

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    Progent's Microsoft-certified Windows 2003 Server engineers offer computer support and IT consulting services for the entire line of Microsoft .NET Servers, Microsoft Windows Server 2003, and Windows Server 2000. Progent's Windows Server 2003 migration, configuration, administration, and maintenance offerings include system planning, installation, project management, on-premises and remote network support and repair, Help Desk services, CISM-certified security consulting, comprehensive outsourcing, and expert co-sourcing.

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    Progent provides fault tolerant load balancing consulting covering system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching products such as F5 Networks 3DNS. fault tolerant load balancing vendors for which Progent offers consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks BIG-IP.

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    Progent provided a wireless integration solution that enabled a school to increase productivity and avoid the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for connecting remote locations as far as 2.5 miles apart and can extend to even longer distances. This wireless alternative offered better bandwidth and dependability than simply amplifying the 802.11b wireless connection, and because it uses the 5.8Ghz band it offered protection against outside interference.

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    The complexity and integration demands of Microsoft Windows Servers requires an IT consulting firm with hands-on experience and in-depth knowledge in designing and building cohesive, comprehensive business technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your strategic objectives. Progentís IT support can help you with designing, deploying, managing, and troubleshooting Windows Server solutions that increase the productivity of your computer network. Progentís consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other clients.

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    Progent's Microsoft-certified consultants can provide online or in-person expertise to help businesses of all sizes to design, implement, manage, and repair a backup system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from earlier releases of SCDPM or from another backup/recovery platform, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid environments. Progent can provide occasional help for resolving especially challenging problems, or comprehensive project management support. Progent can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.

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    Progent is one of the most qualified network support companies for integrating email and messaging systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size companies get all the benefits of Exchange Server 2000 for common situations including upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.

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    VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.

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    Remote continuous network monitoring, proactive alerts, and actionable reports are crucial to preserving the health of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management solutions have progressed so far that companies of all sizes can get a degree of network stability that was once limited to large enterprises. Progent can provide several Remote Monitoring and Management options available as low-cost services created to help your company to detect and resolve a an array of IT network issues before they get big enough to hurt productivity.

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    Remote 24x7 network monitoring, automated alarms, and periodic analytical reporting are vital to maintaining the proper operation of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can get a level of protection that was previously limited to enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions delivered as economical services created to assist your company to detect and fix a most IT network issues before they can impact your business.

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    Progent's Cisco-certified wireless integration experts can help organizations to deploy, manage, and troubleshoot Cisco wireless products including Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.

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    E-Mail Guard is Progent's economical spam filtering and virus protection solution that gives small companies enterprise-quality protection against spam, viruses, DHA attacks, and other varieties of e-mail-based assaults on computer networks. E-Mail Guard is built on Postini's perimeter management technology, a comprehensive suite of web-managed antispam and virus protection services that stop email attacks before they can breech the company firewall. Perimeter Manager also lets administrators monitor and manage their e-mail application, regardless of server vendor, hardware type, or geographic location.

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    Global Information Assurance Certification was established in 1999 to certify the knowledge of network security professionals. GIAC certifications are acknowledged by companies and government organizations around the world including and the United States NSA. Progent's GIAC-certified information assurance consultants offer help with any of the security services covered within GIAC certification such as evaluating network security mechanisms, security incident handling, traffic analysis, web application security and security information and event management (SIEM) solutions.

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    Progent practices information transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Small businesses who utilize familiar independent consultants or who maintain in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

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    Microsoft Systems Management Server 2003 offers extra capability for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs reduce the overall administrative expense of managing and deploying software products by making it simpler to copy system images, manage mobile computers, and operate management tools. In addition to alerting you about ways to save management expenses by installing SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT projects that cover areas that Feature Packs are designed to make more efficient. Progent's adoption and upgrade services can minimize cost and eliminate business disruption as you transition to the latest operating systems and applications. Progent's wireless engineers can help you develop efficient processes and standards to manage PDAs and smart mobile phones so your field force stays productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you develop a security plan that includes standards, procedures and IT products to keep your IT computer system protected.

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    Progent has a long background providing a full-spectrum of online IT support and emergency repair services to local governments and schools across the United States. Progent is one of the pioneers in delivering expert remote IT support and has provided IT support to clients in every state. Online support saves travel costs and solves issues faster than on-premises service calls.

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    Progent's Sun Solaris platform support experts offer small and mid-size businesses and software developers assistance with managing and maintaining Sun Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This broad range of expertise offers you a convenient one-stop source to show you how to build and maintain a secure and reliable cross-platform connectivity and communications infrastructure that allows Solaris and Microsoft coexistence by integrating Microsoft Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

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