Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware requires time to steal its way across a network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when support personnel may be slower to recognize a breach and are less able to mount a quick and forceful response. The more lateral progress ransomware is able to manage within a victim's system, the more time it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist businesses in the Fort Myers area to locate and isolate breached servers and endpoints and guard clean assets from being compromised.
If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Fort Myers
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any available system restores. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make system restoration almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware attack, demand a ransom payment in exchange for the decryption tools needed to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers require an extra ransom for not posting this data on the dark web. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a big issue according to the nature of the downloaded data.
The recovery process subsequent to ransomware penetration has several crucial phases, most of which can be performed in parallel if the recovery workgroup has a sufficient number of members with the required experience.
- Containment: This urgent initial step requires blocking the sideways progress of the attack within your network. The more time a ransomware assault is permitted to go unrestricted, the more complex and more expensive the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine activities consist of cutting off affected endpoint devices from the network to minimize the contagion, documenting the IT system, and securing entry points.
- Operational continuity: This involves bringing back the IT system to a minimal acceptable degree of capability with the shortest possible downtime. This effort is usually the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network architecture, and protected endpoint access management. Progent's recovery experts use state-of-the-art workgroup platforms to coordinate the complex recovery process. Progent understands the urgency of working rapidly, continuously, and in unison with a client's managers and IT group to prioritize activity and to put vital services back online as quickly as feasible.
- Data recovery: The work required to recover files impacted by a ransomware attack varies according to the state of the network, the number of files that are affected, and what recovery methods are required. Ransomware attacks can take down key databases which, if not carefully closed, may need to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many financial and other business-critical applications depend on SQL Server. Some detective work may be required to locate undamaged data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' PCs and notebooks that were not connected during the ransomware attack.
- Deploying advanced AV/ransomware defense: Progent's Active Security Monitoring offers small and mid-sized businesses the advantages of the identical anti-virus technology used by many of the world's largest corporations including Walmart, Citi, and Salesforce. By providing in-line malware blocking, classification, containment, restoration and forensics in one integrated platform, Progent's ASM cuts TCO, streamlines administration, and promotes rapid resumption of operations. The next-generation endpoint protection engine incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if there is one. Activities consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement and schedule with the TA; checking compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryptor tool; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting drives to reflect exactly their pre-encryption state; and reprovisioning machines and software services.
- Forensics: This process involves learning the ransomware assault's storyline throughout the targeted network from start to finish. This audit trail of the way a ransomware attack progressed within the network helps your IT staff to evaluate the damage and brings to light shortcomings in rules or work habits that should be rectified to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is commonly given a high priority by the insurance provider. Because forensic analysis can take time, it is critical that other key activities such as business resumption are pursued in parallel. Progent has an extensive team of information technology and cybersecurity experts with the skills needed to perform activities for containment, business continuity, and data restoration without interfering with forensics.
Progent has delivered remote and on-premises IT services throughout the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes professionals who have earned high-level certifications in core technologies including Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP applications. This broad array of expertise allows Progent to identify and integrate the surviving parts of your network after a ransomware intrusion and reconstruct them rapidly into an operational system. Progent has worked with top insurance carriers like Chubb to assist businesses recover from ransomware assaults.
Contact Progent for Ransomware Recovery Expertise in Fort Myers
For ransomware system restoration services in the Fort Myers area, call Progent at 800-462-8800 or go to Contact Progent.