Ransomware Hot Line: 800-993-9400

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when support personnel are likely to be slower to recognize a penetration and are least able to mount a rapid and coordinated response. The more lateral progress ransomware is able to manage inside a target's system, the longer it will require to restore core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to take the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist businesses in the Columbus area to locate and isolate breached devices and protect undamaged resources from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Expertise Offered in Columbus
Current variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any accessible backups. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system recovery nearly impossible and basically sets the datacenter back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware attack, demand a ransom fee in exchange for the decryption tools needed to unlock scrambled data. Ransomware assaults also try to exfiltrate information and hackers require an extra ransom for not posting this information or selling it. Even if you are able to restore your system to a tolerable date in time, exfiltration can pose a big problem depending on the nature of the downloaded data.

The recovery work after a ransomware penetration involves a number of distinct stages, most of which can be performed in parallel if the response team has enough members with the required skill sets.

  • Containment: This time-critical first step requires blocking the sideways progress of the attack across your network. The longer a ransomware attack is allowed to run unrestricted, the more complex and more costly the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes consist of isolating affected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the network to a minimal useful level of functionality with the shortest possible downtime. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This project also demands the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and mission-critical apps, network topology, and secure endpoint access management. Progent's recovery team uses advanced workgroup tools to coordinate the complicated recovery process. Progent understands the importance of working rapidly, tirelessly, and in concert with a customer's management and network support group to prioritize activity and to put essential services back online as fast as feasible.
  • Data recovery: The effort necessary to recover files damaged by a ransomware attack varies according to the state of the network, how many files are affected, and which restore methods are required. Ransomware attacks can destroy critical databases which, if not carefully closed, may need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be required to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were not connected during the ransomware assault.
  • Setting up advanced AV/ransomware defense: Progent's Active Security Monitoring gives small and medium-sized businesses the benefits of the same AV tools used by some of the world's largest enterprises including Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, detection, mitigation, recovery and forensics in one integrated platform, Progent's ProSight ASM lowers TCO, simplifies management, and promotes rapid recovery. The next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This calls for close co-operation with the victim and the cyber insurance provider, if any. Activities include determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the hacker; receiving, reviewing, and operating the decryption utility; debugging failed files; building a clean environment; remapping and connecting datastores to reflect exactly their pre-encryption condition; and reprovisioning machines and services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's progress throughout the network from start to finish. This audit trail of the way a ransomware attack progressed within the network helps your IT staff to assess the damage and uncovers shortcomings in rules or processes that should be rectified to prevent future breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensics is usually assigned a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is essential that other key recovery processes such as business continuity are pursued concurrently. Progent maintains an extensive roster of IT and cybersecurity experts with the knowledge and experience needed to perform activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and on-premises IT services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial management and ERP application software. This scope of expertise allows Progent to identify and integrate the undamaged pieces of your information system following a ransomware assault and rebuild them rapidly into a functioning network. Progent has worked with top cyber insurance providers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Columbus
For ransomware cleanup expertise in the Columbus area, call Progent at 800-993-9400 or go to Contact Progent.



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