Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support personnel may take longer to recognize a penetration and are less able to organize a rapid and coordinated response. The more lateral progress ransomware can manage inside a victim's network, the longer it takes to restore core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineers can help businesses in the Columbus metro area to locate and isolate breached devices and protect undamaged resources from being penetrated.

If your network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Columbus
Current strains of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any available system restores and backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a settlement payment in exchange for the decryption tools required to recover encrypted data. Ransomware attacks also try to exfiltrate information and TAs demand an additional payment for not publishing this data or selling it. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a major issue depending on the sensitivity of the stolen data.

The recovery work after a ransomware penetration involves a number of distinct stages, the majority of which can proceed concurrently if the recovery team has a sufficient number of people with the necessary experience.

  • Quarantine: This time-critical first response involves blocking the sideways progress of the attack within your IT system. The more time a ransomware attack is allowed to go unchecked, the more complex and more expensive the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment activities include cutting off infected endpoint devices from the rest of network to block the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the network to a minimal acceptable degree of capability with the least delay. This process is typically the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This project also requires the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and mission-critical applications, network architecture, and secure remote access management. Progent's ransomware recovery team uses advanced workgroup platforms to coordinate the complex recovery process. Progent understands the urgency of working rapidly, continuously, and in unison with a client's managers and network support staff to prioritize activity and to get essential resources back online as fast as feasible.
  • Data restoration: The effort required to restore data impacted by a ransomware assault depends on the condition of the network, the number of files that are affected, and what recovery methods are required. Ransomware attacks can take down pivotal databases which, if not gracefully closed, may need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical platforms depend on SQL Server. Often some detective work may be required to locate clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and laptops that were not connected during the ransomware assault. Progent's Altaro VM Backup consultants can help you to deploy immutable backup for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by anyone including administrators. This provides another level of security and restoration ability in the event of a successful ransomware attack.
  • Deploying modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the same AV tools used by some of the world's largest corporations such as Netflix, Citi, and NASDAQ. By delivering real-time malware blocking, classification, containment, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the cyber insurance carrier, if there is one. Services consist of establishing the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement with the victim and the insurance provider; negotiating a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryption utility; troubleshooting decryption problems; building a pristine environment; remapping and connecting datastores to reflect exactly their pre-attack state; and recovering computers and services.
  • Forensic analysis: This process is aimed at discovering the ransomware assault's storyline throughout the network from start to finish. This audit trail of how a ransomware assault travelled within the network helps you to assess the damage and highlights weaknesses in policies or work habits that should be corrected to avoid future break-ins. Forensics entails the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is typically assigned a high priority by the cyber insurance carrier. Since forensics can be time consuming, it is critical that other key recovery processes such as business resumption are pursued in parallel. Progent maintains a large roster of information technology and data security professionals with the skills needed to perform the work of containment, business continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and onsite network services throughout the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware, and popular distributions of Linux. Progent's data security experts have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning software. This scope of skills allows Progent to salvage and consolidate the surviving parts of your information system following a ransomware assault and reconstruct them quickly into a functioning system. Progent has collaborated with top insurance providers like Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting in Columbus
For ransomware system restoration expertise in the Columbus metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Microsoft certified support team can help you define and implement a smooth in-place Microsoft Exchange 2007 migration plan that avoids network downtime, reduces long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-site migrations, Progent offers the knowledge and experience to complete your move quickly and affordably. Progent's Exchange Server 2007 support, repair, and design services include assistance with the integration of third-party add-ons to Microsoft Exchange 2007 Server that are best aligned to your business needs.

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    Progent's IT outsourcing services offer budget-friendly network support for small companies. Whether it includes designing system infrastructure, creating an in-house Help Desk or using an outside one, deploying a new e-mail platform, monitoring your system, or developing a web-based eCommerce application, outsourcing your network engineering services can reduce expenses and minimize uncertainties, allowing network support budgets to increase in a more moderate and manageable manner than is feasible by assembling a large, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and flyers tell you how Progent can help you build a protected and robust network foundation for your vital applications powered by Windows.

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