Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware assaults are typically launched on weekends and late at night, when IT personnel are likely to take longer to become aware of a breach and are less able to mount a rapid and forceful response. The more lateral progress ransomware can achieve inside a target's network, the longer it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to carry out the urgent first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can help organizations in the Columbus metro area to identify and quarantine breached devices and protect undamaged assets from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Columbus
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any available system restores and backups. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery almost impossible and basically throws the IT system back to the beginning. Threat Actors, the hackers behind a ransomware assault, insist on a settlement payment in exchange for the decryption tools needed to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs require an extra payment for not publishing this information or selling it. Even if you are able to restore your network to a tolerable date in time, exfiltration can pose a major problem according to the nature of the downloaded data.

The recovery process after a ransomware penetration involves several distinct phases, most of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the required skill sets.

  • Containment: This time-critical first step requires arresting the sideways progress of ransomware within your IT system. The longer a ransomware assault is allowed to run unrestricted, the more complex and more costly the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine processes consist of cutting off affected endpoints from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a basic useful degree of functionality with the least downtime. This process is usually the top priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also demands the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business apps, network topology, and safe remote access management. Progent's recovery experts use advanced collaboration platforms to coordinate the complicated recovery process. Progent understands the importance of working quickly, continuously, and in concert with a client's management and IT staff to prioritize tasks and to put essential resources on line again as quickly as feasible.
  • Data recovery: The effort necessary to restore files damaged by a ransomware attack varies according to the condition of the network, how many files are encrypted, and which restore methods are required. Ransomware assaults can destroy key databases which, if not gracefully shut down, may have to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical platforms are powered by SQL Server. Often some detective work could be needed to find clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and notebooks that were not connected at the time of the attack.
  • Deploying modern antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and mid-sized businesses the benefits of the identical AV technology used by many of the world's biggest corporations including Walmart, Citi, and Salesforce. By providing in-line malware filtering, detection, mitigation, recovery and forensics in one integrated platform, Progent's Active Security Monitoring cuts TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if there is one. Activities consist of determining the type of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement amount and timeline with the TA; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryption tool; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting datastores to match precisely their pre-encryption condition; and recovering computers and software services.
  • Forensics: This activity is aimed at learning the ransomware attack's storyline across the targeted network from start to finish. This history of how a ransomware attack travelled through the network helps your IT staff to assess the damage and brings to light shortcomings in security policies or work habits that should be rectified to avoid future breaches. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensics is typically assigned a top priority by the cyber insurance provider. Since forensic analysis can take time, it is vital that other important activities such as operational resumption are executed in parallel. Progent maintains a large team of IT and data security experts with the skills needed to carry out activities for containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered online and onsite IT services across the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and ERP software. This breadth of skills allows Progent to salvage and integrate the undamaged pieces of your information system after a ransomware assault and rebuild them quickly into a functioning network. Progent has collaborated with top cyber insurance providers including Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Columbus
For ransomware cleanup consulting in the Columbus area, call Progent at 800-462-8800 or visit Contact Progent.



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  • Small Office IT Consulting Services Microsoft Desktop
    Microsoft Desktop System Support

    Progent can deliver a wide array of affordable consulting and support services to help you to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows, macOS and OS X, or popular versions of Linux. Progent can offer onsite or online assistance for single computers or laptops or work with you to plan and implement a company-wide rollout of new or revised operating system software and business applications. Progent can also supply engineers and technicians to help your company to plan for and complete a company move or merger designed to cause the least possible disruption of your business.


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