Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when IT staff are likely to be slower to recognize a break-in and are least able to mount a rapid and forceful response. The more lateral progress ransomware is able to achieve inside a target's network, the longer it takes to restore core operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to take the time-critical first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can help businesses in the Columbus area to locate and quarantine infected servers and endpoints and guard clean resources from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Columbus
Modern variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any available system restores and backups. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration almost impossible and basically knocks the datacenter back to square one. Threat Actors, the hackers behind a ransomware assault, insist on a settlement fee for the decryption tools needed to recover scrambled files. Ransomware attacks also attempt to exfiltrate files and TAs require an additional settlement for not publishing this information or selling it. Even if you are able to restore your system to an acceptable point in time, exfiltration can be a major issue depending on the sensitivity of the stolen data.

The recovery work subsequent to ransomware penetration involves several distinct stages, the majority of which can be performed in parallel if the recovery team has enough people with the necessary experience.

  • Containment: This time-critical initial step involves blocking the sideways progress of ransomware within your IT system. The more time a ransomware assault is permitted to go unchecked, the more complex and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities include cutting off infected endpoint devices from the network to minimize the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the network to a basic acceptable level of functionality with the least downtime. This effort is usually the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and line-of-business apps, network architecture, and protected endpoint access management. Progent's recovery experts use state-of-the-art collaboration platforms to organize the complicated recovery effort. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's management and IT group to prioritize tasks and to get vital resources back online as fast as feasible.
  • Data recovery: The work required to restore data damaged by a ransomware attack depends on the state of the systems, how many files are affected, and which recovery methods are required. Ransomware assaults can destroy key databases which, if not properly closed, might have to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work may be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may have survived on employees' desktop computers and laptops that were not connected during the attack.
  • Implementing modern AV/ransomware protection: Progent's Active Security Monitoring offers small and medium-sized companies the benefits of the same anti-virus technology implemented by many of the world's biggest corporations including Netflix, Citi, and Salesforce. By delivering in-line malware blocking, classification, containment, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, simplifies management, and expedites recovery. The next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires working closely with the victim and the insurance carrier, if there is one. Services consist of determining the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement with the victim and the insurance provider; establishing a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryptor utility; debugging failed files; creating a clean environment; mapping and reconnecting drives to reflect exactly their pre-attack state; and restoring machines and services.
  • Forensics: This process is aimed at learning the ransomware attack's progress across the network from beginning to end. This history of the way a ransomware attack travelled within the network assists your IT staff to assess the damage and brings to light shortcomings in rules or work habits that should be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensics is usually assigned a high priority by the cyber insurance provider. Since forensics can be time consuming, it is essential that other key recovery processes such as operational continuity are pursued concurrently. Progent has an extensive roster of IT and data security experts with the knowledge and experience required to perform the work of containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided online and onsite network services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes professionals who have earned high-level certifications in core technologies including Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned prestigious certifications including CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning applications. This broad array of skills gives Progent the ability to salvage and consolidate the surviving pieces of your IT environment following a ransomware intrusion and rebuild them rapidly into a viable network. Progent has worked with top cyber insurance providers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Columbus
For ransomware system recovery consulting services in the Columbus area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of all sizes to build a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, audio/video and web meetings with application sharing and whiteboard, and both IP-based and PSTN calling across a wide assortment of desktop and handheld clients. Progent's certified Lync 2013 consultants and network integrators can assist your company to assess the business benefits of Lync 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or mixed topology appropriate for your present and long-term goals, deploy Lync Server 2013 so as to speed up your ROI, and provide live online and onsite training to your IT staff and end users. Progent has in-depth expertise in key components of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with key Office and Office 365 apps such as Outlook and PowerPoint.

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    Microsoft Systems Management Server 2003 provides extra capability for change and configuration management of Windows-based networks through introducing Feature Packs. Feature Packs reduce the net administrative costs of managing and configuring software products by making it simpler to install system images, manage mobile computers, and operate management tools. In addition to alerting you about techniques to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT projects involving processes that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can lower cost and reduce business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can show you how to develop sensible processes and policies to manage PDAs and intelligent portable communication devices so your mobile workforce stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you design a security strategy that includes standards, procedures and technologies to keep your IT network protected.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include centralized management and automation of modern cybersecurity features like application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to plan and carry out a smooth upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's security services to build and centrally manage IT ecosystems that span branch offices, data centers, private clouds and public clouds.

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