Ransomware Hot Line: 800-993-9400
24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware needs time to work its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support personnel are likely to take longer to become aware of a breach and are less able to mount a quick and coordinated defense. The more lateral movement ransomware is able to achieve within a target's network, the more time it takes to recover basic IT services and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to help organizations to complete the urgent first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can assist businesses in the Southlake area to identify and quarantine infected devices and protect clean assets from being penetrated.
If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.
Progent's Ransomware Recovery Services Offered in Southlake
Current variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and infiltrate any available backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and basically throws the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee for the decryption tools needed to unlock encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an extra ransom for not posting this data or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can be a big issue depending on the sensitivity of the downloaded information.
The restoration work subsequent to ransomware attack involves several distinct phases, the majority of which can proceed concurrently if the response team has enough members with the necessary skill sets.
- Quarantine: This urgent first step requires arresting the sideways progress of the attack across your network. The longer a ransomware attack is allowed to run unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Quarantine processes include isolating affected endpoint devices from the network to restrict the contagion, documenting the IT system, and securing entry points.
- System continuity: This covers bringing back the IT system to a basic acceptable level of functionality with the shortest possible downtime. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This project also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and mission-critical applications, network topology, and safe endpoint access management. Progent's recovery team uses advanced workgroup tools to organize the complex restoration effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's managers and IT group to prioritize tasks and to put vital resources on line again as fast as feasible.
- Data restoration: The effort required to recover data impacted by a ransomware attack varies according to the condition of the systems, the number of files that are encrypted, and what recovery methods are required. Ransomware attacks can destroy key databases which, if not gracefully shut down, may have to be reconstructed from scratch. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work could be needed to locate clean data. For example, undamaged OST files may have survived on staff desktop computers and notebooks that were off line at the time of the ransomware attack.
- Deploying modern AV/ransomware defense: Progent's Active Security Monitoring offers small and mid-sized companies the benefits of the same AV tools implemented by many of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, classification, mitigation, restoration and forensics in one integrated platform, Progent's ASM lowers TCO, simplifies administration, and expedites resumption of operations. The next-generation endpoint protection engine built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services consist of determining the type of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance provider; negotiating a settlement and schedule with the TA; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryption utility; troubleshooting failed files; building a clean environment; mapping and connecting datastores to reflect exactly their pre-attack condition; and restoring computers and services.
- Forensic analysis: This process involves learning the ransomware assault's storyline throughout the targeted network from start to finish. This history of the way a ransomware attack travelled through the network helps your IT staff to evaluate the damage and brings to light vulnerabilities in rules or processes that should be rectified to avoid later breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for anomalies. Forensic analysis is usually given a top priority by the cyber insurance provider. Because forensic analysis can take time, it is essential that other key activities like operational continuity are performed in parallel. Progent maintains an extensive roster of IT and cybersecurity professionals with the knowledge and experience required to perform activities for containment, business resumption, and data recovery without disrupting forensic analysis.
Progent has provided remote and on-premises IT services throughout the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes consultants who have been awarded advanced certifications in core technology platforms including Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned internationally recognized certifications including CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This broad array of skills allows Progent to salvage and consolidate the undamaged parts of your IT environment following a ransomware attack and reconstruct them quickly into a functioning network. Progent has worked with leading insurance carriers like Chubb to help organizations clean up after ransomware assaults.
Contact Progent for Ransomware Recovery Consulting in Southlake
For ransomware system recovery consulting in the Southlake metro area, phone Progent at 800-993-9400 or see Contact Progent.