Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may take longer to become aware of a breach and are less able to organize a rapid and coordinated response. The more lateral progress ransomware is able to make inside a target's system, the more time it will require to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware experts can help businesses in the Southlake metro area to locate and quarantine infected devices and protect undamaged assets from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Southlake
Modern variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any accessible backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors, the hackers behind a ransomware attack, demand a ransom payment in exchange for the decryption tools needed to recover encrypted data. Ransomware assaults also try to steal (or "exfiltrate") information and TAs demand an additional payment in exchange for not posting this information or selling it. Even if you can rollback your system to a tolerable date in time, exfiltration can pose a big problem depending on the nature of the downloaded information.

The restoration process subsequent to ransomware penetration has a number of crucial stages, the majority of which can proceed in parallel if the recovery team has enough members with the required skill sets.

  • Quarantine: This time-critical initial step involves blocking the sideways progress of the attack across your IT system. The longer a ransomware assault is allowed to run unrestricted, the more complex and more costly the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes include cutting off infected endpoints from the network to minimize the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This covers bringing back the network to a basic acceptable level of functionality with the least delay. This effort is typically the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical applications, network topology, and safe remote access. Progent's recovery experts use state-of-the-art collaboration tools to organize the complex recovery effort. Progent understands the urgency of working rapidly, continuously, and in concert with a customer's management and IT group to prioritize activity and to get critical services on line again as quickly as possible.
  • Data recovery: The effort necessary to recover data impacted by a ransomware attack depends on the state of the network, the number of files that are encrypted, and which recovery techniques are required. Ransomware attacks can destroy key databases which, if not properly shut down, might need to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Often some detective work could be needed to locate undamaged data. For instance, non-encrypted OST files may have survived on employees' PCs and laptops that were off line during the ransomware attack.
  • Implementing advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the identical anti-virus technology used by many of the world's largest enterprises such as Walmart, Citi, and NASDAQ. By providing in-line malware blocking, identification, mitigation, restoration and analysis in one integrated platform, Progent's ProSight ASM cuts total cost of ownership, simplifies management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the victim and the cyber insurance provider, if any. Services include establishing the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement with the victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and using the decryptor tool; debugging decryption problems; building a clean environment; mapping and reconnecting drives to reflect precisely their pre-encryption condition; and restoring computers and software services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's storyline across the network from start to finish. This history of the way a ransomware assault progressed within the network helps you to evaluate the impact and highlights shortcomings in rules or work habits that should be rectified to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensics is commonly given a high priority by the insurance carrier. Because forensic analysis can be time consuming, it is critical that other important activities like business resumption are performed in parallel. Progent has a large team of IT and data security professionals with the knowledge and experience required to perform the work of containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises network services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have earned advanced certifications in core technologies such as Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and ERP applications. This broad array of skills allows Progent to identify and integrate the surviving pieces of your information system following a ransomware attack and reconstruct them rapidly into an operational network. Progent has worked with leading cyber insurance providers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Southlake
For ransomware recovery consulting in the Southlake area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent can help your business in any and all facets of your migration to Microsoft Exchange Server 2016 including designing high availability (HA) system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; determining mass storage requirements for your VMs, databases and logs; setting up HLB for fault-tolerant client access services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's servers in an environment that gives the maximum level of availability and expandability and is also simple to migrate to another host. ProSight Virtual Hosting and management options are built upon mature virtualization architectures that allow small and midsize companies with mixed- platform IT systems to save dramatically on the expense of capital investments, system maintenance, and IT administration while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility.

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    Server growth puts pressure on IT budgets and administrative resources. Server consolidation via a virtual architecture offers lower TCO of hardware and quicker ROI, more leveraged utilization of servers, streamlined operations, enhanced system uptime, and easier manageability. Typical usage scenarios for virtual machines include resource consolidation, low-cost platforms for line-of-business legacy software based on obsolete operating systems, and inexpensive isolation of software development or pilot testing systems from on-line systems.

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    Progent's IT outsourcing packages offer economical network support for small companies. Whether it involves designing system architecture, creating an internal Help Desk or using an outside one, deploying a new e-mail platform, monitoring your system, or creating a web-based business application, outsourcing your network engineering services can reduce costs and eliminate risks, allowing network support expenses to grow in a more moderate and controlled fashion than is feasible by assembling a bulky, all-purpose internal network support staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and robust network foundation for your vital business software based on Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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    Progent has been providing SharePoint consulting services since the first product was published over a decade ago, and Progent has the scope of technical knowledge to assist businesses of any size to design and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that add substantial business benefit to your information network. Progent's Microsoft-certified consulting team can assist you to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from older releases of SharePoint or from another collaboration solution; determine whether an on-premises, Cloud-based or hybrid configuration is best suited for your company; and select the right version of SharePoint 2013 for your purposes. Progent can provide full project management support or can help in specific jobs associated with your SharePoint 2013 migration.

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    Catalyst line of Wi-Fi controllers streamline the management of wireless networks by unifying the provisioning and management of Wi-Fi APs, optimizing Wi-Fi performance by limiting the effect of RF congestion, improving Wi-Fi uptime with rapid auto-failover, and hardening data security by identifying threats and filtering traffic content based on user class and location. Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of any size. Progent can assist you to administer and debug your current Cisco-based Wi-Fi environment or carry out an efficient transition to Cisco's latest wireless controller technology.

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    Progent is one of the most experienced network support firms for designing email and messaging solutions based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses receive all the benefits of Exchange 2000 for common situations including updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and outsourcing your Exchange 2000 support.

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    The QTS (formerly Herakles) Data Center facility is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is currently utilizing the QTS data center as a colocation site or if your business is considering moving your main or offsite backup system to the Herakles data center, Progent offers a variety of cost-effective consulting services such as colocation relocation, system installation and upgrades, network improvements, comprehensive project management, virtualization expertise, offsite network monitoring, automated network management, software development, business continuity planning and testing, security assessment, and the support of the Progent Test Lab.

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    Fortinet FortiGate next-generation firewalls are industry leaders in delivering best-in-class performance for SSL/TLS inspection. Progent's Fortinet firewall experts can help your business to integrate your Fortinet FortiGate security appliances to protect all your digital resources at the enterprise edge, within the data center core, at branches, and in the cloud.

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    Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer remote or onsite integration and troubleshooting services to help you to design, configure, update, optimize, administer and debug Aironet Wi-Fi access point environments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise-wide connectivity foundation that is easy to manage and expand. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and setup of Aironet wireless APs to work with your specific workplace design, construction, and expected workloads.

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    Microsoft has made a strong effort to enable transparent hybrid networks that integrate Microsoft 365 and local Exchange systems. This permits you to have specific mailboxes located on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can help your organization with any phase of planning, integrating and debugging your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can provide as-needed expertise to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is completed on time and within budget.

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    Server Consolidation Online Consulting

    By using virtual servers, companies are able to run multiple virtual servers on a single actual server. Virtualization technology allows companies to gain all the advantages of server segmentation, while avoiding the costs associated with buying additional server equipment. Virtualization is also the enabling technology for private clouds, which provide major benefits such as lowering the costs of hardware, facilities, and management while enhancing data protection, network reliability, and disaster recovery. Other useful server management technologies are network monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's professional server management experts can help you in all aspects of server consolidation and management to allow your company to cut costs and save time.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to halt the progress of an ongoing ransomware breach. Call 800-462-8800

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