Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff may be slower to recognize a break-in and are least able to mount a rapid and coordinated defense. The more lateral progress ransomware can achieve within a victim's system, the longer it takes to restore basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to carry out the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can assist businesses in the Southlake area to locate and isolate infected servers and endpoints and protect clean resources from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Southlake
Current variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any accessible backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and basically throws the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom payment for the decryption tools required to recover scrambled files. Ransomware assaults also try to steal (or "exfiltrate") information and hackers require an additional settlement for not publishing this information or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can pose a major problem according to the nature of the stolen information.

The restoration work after a ransomware attack has several distinct phases, most of which can proceed in parallel if the recovery team has a sufficient number of people with the necessary experience.

  • Quarantine: This time-critical initial step involves arresting the sideways spread of the attack across your network. The longer a ransomware assault is allowed to go unchecked, the longer and more expensive the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine processes consist of isolating affected endpoints from the rest of network to minimize the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a basic useful degree of capability with the shortest possible delay. This effort is typically the highest priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This project also demands the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and mission-critical applications, network architecture, and secure endpoint access. Progent's ransomware recovery team uses advanced collaboration platforms to organize the complicated recovery process. Progent understands the importance of working rapidly, continuously, and in unison with a customer's managers and IT staff to prioritize tasks and to put critical services on line again as fast as possible.
  • Data recovery: The work required to recover data impacted by a ransomware attack depends on the condition of the systems, the number of files that are encrypted, and which restore methods are needed. Ransomware attacks can take down key databases which, if not properly closed, may need to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other business-critical applications are powered by Microsoft SQL Server. Often some detective work may be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may have survived on employees' desktop computers and notebooks that were off line during the assault.
  • Setting up modern AV/ransomware defense: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical anti-virus tools used by many of the world's biggest corporations including Walmart, Citi, and Salesforce. By providing in-line malware filtering, identification, mitigation, recovery and forensics in one integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if any. Activities include determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the victim and the cyber insurance carrier; negotiating a settlement and schedule with the hacker; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and operating the decryptor tool; troubleshooting decryption problems; building a pristine environment; remapping and connecting drives to reflect precisely their pre-attack condition; and restoring machines and software services.
  • Forensics: This activity involves discovering the ransomware attack's storyline throughout the targeted network from beginning to end. This history of the way a ransomware assault travelled through the network assists your IT staff to evaluate the damage and highlights vulnerabilities in rules or work habits that need to be corrected to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for anomalies. Forensic analysis is commonly given a high priority by the insurance provider. Because forensics can be time consuming, it is essential that other key recovery processes like operational continuity are performed concurrently. Progent has a large roster of information technology and security experts with the skills needed to carry out the work of containment, business resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered remote and on-premises IT services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned high-level certifications in core technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP, and GIAC. (See Progent's certifications). Progent also offers top-tier support in financial management and ERP application software. This scope of expertise allows Progent to identify and consolidate the surviving pieces of your network after a ransomware assault and reconstruct them rapidly into a viable network. Progent has collaborated with top insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Southlake
For ransomware cleanup consulting in the Southlake metro area, phone Progent at 800-462-8800 or visit Contact Progent.



An index of content::

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and on-premises expertise, application development, and troubleshooting services for businesses of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help customers design and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based resources into a cohesive information management solution.

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    Progent's data protection experts can help your company to design, deploy and debug a backup solution built around MSP360 technology. MSP360 offers file/folder or image-based backup/restore for VMs and physical computers, supports all popular public clouds, and permits you to build a backup ecosystem with a low RTO and a granular Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to prevent data loss caused by user miscues, computer glitches, ill-intentioned insiders, and external assaults like ransomware.

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    Progent’s Microsoft-certified consultants offer businesses of all sizes consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise platform that uses web-based technology for efficiently connecting people, teams and information. Microsoft SharePoint offers a common spot for your employees or clients to connect to, organize, share and interact with useful information, files, and applications and to interact with one another. Microsoft SharePoint enables quicker and better decisions, more effective access across teams and more economical business practices. Windows SharePoint Services connect employees, clients, workgroups and projects with the data they’ve developed in a manner that makes data convenient to locate, retrieve and re-use. Progent's SharePoint consultants can assist your organization to maintain your existing SharePoint environment or migrate to the current version of SharePoint.

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    important characteristics of Dynamics GP/Great Plains software include a modular design that lets you license only the components you need, a standardized architecture based on Microsoft technologies to safeguard your investment and provide a tightly integrated environment, advanced reporting services that allow you to monitor all operations, income and spending and sales patterns, integration with Microsoft Office to enable access to corporate data, the capability to process information from virtually any database or desktop software into Microsoft GP/Great Plains, plus an open design that makes it easy to create custom applications. Progent can help you configure and support a reliable, protected server and communications network to support Microsoft Dynamics GP, and can provide experienced GP support professionals to help you convert the powerful features of Microsoft Dynamics GP accounting into a productive business management solution.

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    Progent offers cost-effective remote support to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design, pilot testing, deployment, administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.

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    Progent offers businesses of any size world-class network online or onsite consulting services for information systems powered by Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also offer security expertise for businesses varying in size from the small office to the global enterprise.


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