Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware assaults are commonly launched on weekends and at night, when IT personnel are likely to be slower to become aware of a penetration and are least able to mount a rapid and coordinated response. The more lateral progress ransomware is able to achieve within a victim's system, the more time it takes to restore core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can help organizations in the Southlake metro area to identify and quarantine breached servers and endpoints and protect undamaged assets from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Southlake
Current variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any available system restores and backups. Data synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery almost impossible and basically knocks the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom fee in exchange for the decryption tools needed to recover scrambled files. Ransomware assaults also attempt to exfiltrate files and hackers require an extra payment in exchange for not posting this information or selling it. Even if you are able to restore your system to a tolerable point in time, exfiltration can pose a big problem depending on the sensitivity of the stolen data.

The recovery process subsequent to ransomware attack involves several distinct stages, the majority of which can proceed in parallel if the response team has enough people with the required skill sets.

  • Containment: This urgent initial response requires blocking the lateral spread of the attack within your IT system. The longer a ransomware attack is allowed to run unrestricted, the more complex and more expensive the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment processes include cutting off infected endpoint devices from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the network to a minimal useful level of functionality with the least delay. This effort is typically the top priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also demands the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business applications, network topology, and safe remote access management. Progent's ransomware recovery team uses advanced workgroup platforms to organize the complicated recovery effort. Progent understands the importance of working quickly, continuously, and in unison with a customer's management and network support group to prioritize tasks and to get critical services back online as fast as possible.
  • Data restoration: The work necessary to recover data impacted by a ransomware assault depends on the state of the network, the number of files that are encrypted, and what recovery methods are needed. Ransomware attacks can take down key databases which, if not properly closed, may need to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other business-critical applications depend on Microsoft SQL Server. Often some detective work may be required to locate clean data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were off line at the time of the ransomware attack.
  • Deploying modern AV/ransomware protection: Progent's Active Security Monitoring offers small and medium-sized businesses the benefits of the same AV tools used by some of the world's largest enterprises including Netflix, Citi, and NASDAQ. By delivering real-time malware filtering, detection, mitigation, restoration and analysis in one integrated platform, Progent's ProSight ASM reduces total cost of ownership, simplifies management, and expedites resumption of operations. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities consist of establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and using the decryptor tool; debugging decryption problems; creating a pristine environment; mapping and reconnecting drives to reflect exactly their pre-attack state; and reprovisioning computers and software services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware assault's storyline throughout the network from beginning to end. This audit trail of how a ransomware assault progressed through the network helps your IT staff to evaluate the damage and brings to light shortcomings in rules or processes that should be corrected to prevent later breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensic analysis is usually assigned a top priority by the cyber insurance carrier. Because forensic analysis can take time, it is essential that other important activities such as operational continuity are executed concurrently. Progent maintains an extensive team of information technology and data security experts with the skills needed to carry out activities for containment, business continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes professionals who have earned advanced certifications in core technology platforms such as Cisco networking, VMware virtualization, and major Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP, and CRISC. (See Progent's certifications). Progent also has guidance in financial and ERP applications. This scope of expertise gives Progent the ability to identify and consolidate the surviving parts of your IT environment following a ransomware intrusion and rebuild them quickly into an operational system. Progent has collaborated with top cyber insurance carriers like Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Southlake
For ransomware system recovery services in the Southlake area, phone Progent at 800-462-8800 or see Contact Progent.

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