Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support staff are likely to take longer to become aware of a breach and are least able to mount a rapid and forceful defense. The more lateral movement ransomware can achieve inside a target's system, the longer it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the time-critical first step in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist businesses in the Southlake area to identify and isolate breached servers and endpoints and protect undamaged assets from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Southlake
Modern variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any accessible system restores. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system recovery nearly impossible and basically throws the IT system back to square one. So-called Threat Actors, the hackers behind a ransomware assault, insist on a settlement payment in exchange for the decryption tools required to unlock encrypted files. Ransomware assaults also try to steal (or "exfiltrate") information and TAs require an additional ransom in exchange for not publishing this information on the dark web. Even if you can restore your network to a tolerable date in time, exfiltration can pose a big issue depending on the nature of the stolen data.

The restoration process after a ransomware attack has several crucial phases, most of which can proceed in parallel if the recovery team has enough people with the necessary skill sets.

  • Quarantine: This time-critical initial step requires blocking the sideways spread of the attack across your network. The longer a ransomware attack is allowed to go unrestricted, the more complex and more costly the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Quarantine activities consist of isolating infected endpoints from the rest of network to restrict the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves restoring the network to a basic useful degree of capability with the least delay. This effort is typically the highest priority for the targets of the ransomware assault, who often see it as an existential issue for their business. This project also demands the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business apps, network architecture, and secure endpoint access management. Progent's ransomware recovery experts use advanced collaboration platforms to organize the multi-faceted restoration effort. Progent understands the importance of working rapidly, continuously, and in unison with a client's management and network support staff to prioritize activity and to get vital resources on line again as quickly as feasible.
  • Data recovery: The effort necessary to recover data damaged by a ransomware attack depends on the state of the network, how many files are encrypted, and what restore methods are needed. Ransomware assaults can destroy pivotal databases which, if not properly shut down, might need to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and notebooks that were off line at the time of the assault.
  • Deploying modern antivirus/ransomware protection: Progent's Active Security Monitoring offers small and mid-sized businesses the benefits of the same AV technology used by many of the world's largest enterprises including Walmart, Citi, and Salesforce. By delivering in-line malware blocking, identification, containment, restoration and analysis in one integrated platform, Progent's ASM reduces TCO, streamlines administration, and expedites operational continuity. The next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the insurance provider, if any. Activities include determining the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement amount and schedule with the TA; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the hacker; receiving, reviewing, and using the decryptor tool; debugging decryption problems; building a clean environment; remapping and reconnecting drives to reflect precisely their pre-encryption condition; and restoring computers and software services.
  • Forensics: This activity is aimed at discovering the ransomware assault's storyline throughout the network from start to finish. This audit trail of how a ransomware attack progressed through the network helps you to evaluate the impact and uncovers vulnerabilities in rules or work habits that should be rectified to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is commonly given a top priority by the cyber insurance provider. Since forensics can take time, it is critical that other key recovery processes such as operational resumption are pursued concurrently. Progent has a large team of IT and cybersecurity experts with the knowledge and experience required to carry out activities for containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises IT services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This broad array of expertise gives Progent the ability to salvage and consolidate the undamaged pieces of your information system after a ransomware intrusion and rebuild them rapidly into a functioning system. Progent has worked with top insurance carriers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Recovery Expertise in Southlake
For ransomware cleanup consulting services in the Southlake metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Microsoft Dynamics GP 2015 R2 introduces a revamped architecture that improves cloud integration, supports popular handheld devices, permits one-time login with Microsoft Azure Active Directory, and tightens security. Microsoft Dynamics 2015 R2 also simplifies management reporting, incorporates nine new Workflows, extends the Web Client, and adds more than 100 improvements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and hands-on experience to address the critical technical and business challenges associated with upgrading to Dynamics GP 2015 R2 and can help your organization to carry out an efficient migration that will maximize the return on your investment in this mission-critical platform.

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    Progent can help your business in any and all phases of your migration to Exchange 2016 including planning high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your VMs, databases and log files; configuring HLB for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent offers the expertise of Microsoft-certified consultants as well as experienced database application programmers, DBAs, project management experts, network infrastructure engineers, business continuity specialists, and data security professionals to assist you to evaluate the likely benefits of SQL Server 2012 for your business, install test environments at your datacenter or at Progent's test lab, design and carry out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from other RDBMS solutions, and define an efficient and safe network infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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    Progent's Microsoft-certified consultants can assist businesses of all sizes to follow leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; design, implement, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist you to migrate from an earlier edition of System Center Virtual Machine Manager or from another management system, and Progent can help you to optimize and troubleshoot your existing SCVMM environment so you get maximum return on investment.

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    Progent can provide the part-time assistance of a seasoned CIO who can offer a broad perspective to help your company select and support IT technology to match your current situation and that can be a firm basis for your growth. Progent's temporary CIO services provide financial advantages to organizations who want to optimize the benefits from their network investment but who are unable or unwilling to add one more executive-level manager to their head count. Because Progent is vendor-neutral, with a large staff of engineers certified to maintain all major operating systems and networking technologies plus a broad selection and business software, Progent is in an ideal situation to offer objective advice along with expert technical help for developing information solutions that fit the particular requirements of your business.

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    Microsoft Windows SUS enables information technology managers to deploy and track the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Software Update Services, IT staff can completely and easily manage the distribution of updates that are released via Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial setup of Microsoft SUS such as designing the Microsoft Windows Server Update Services deployment, setting up user's computers, establishing the Group Policy parameters, and ensuring your Microsoft Software Update Services Group Policy Object is linked to an Active Directory container that makes sense for your network environment.

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    E-Mail Guard is a comprehensive service for defending against spam and viruses. E-Mail Guard addresses the security and administration of corporate email by providing continually updated spam and virus filtering, policy management, content testing, and protection against email-borne directory harvesting and DDoS attacks. E-Mail Guard also features tracking, administration and reporting tools plus outbound email filtering to help you fix your email environment and specify and regulate company email policy.

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    Progent can help your organization in any facet of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 Core for hosting Exchange; designing HA infrastructure for a local, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing (HLB); building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft Office 365; and configuring Outlook clients.

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