Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT staff are likely to take longer to recognize a break-in and are least able to mount a rapid and coordinated defense. The more lateral movement ransomware can make inside a victim's network, the more time it takes to recover core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist organizations in the Southlake metro area to identify and isolate breached servers and endpoints and protect undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Southlake
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any available system restores. Data synched to the cloud can also be impacted. For a vulnerable network, this can make automated recovery almost impossible and basically sets the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom payment for the decryption tools required to recover scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers require an additional settlement for not publishing this data or selling it. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a major problem depending on the nature of the downloaded information.

The restoration process after a ransomware penetration has a number of distinct stages, the majority of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the required experience.

  • Quarantine: This time-critical initial response involves blocking the lateral spread of ransomware across your IT system. The more time a ransomware attack is allowed to go unrestricted, the more complex and more costly the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment processes include cutting off infected endpoints from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers bringing back the network to a minimal useful level of functionality with the least downtime. This process is usually the top priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical applications, network topology, and secure remote access management. Progent's recovery experts use advanced collaboration tools to coordinate the multi-faceted recovery process. Progent understands the importance of working rapidly, tirelessly, and in concert with a customer's managers and network support staff to prioritize activity and to put critical resources back online as quickly as possible.
  • Data restoration: The work required to recover data damaged by a ransomware attack varies according to the condition of the network, the number of files that are affected, and which recovery techniques are needed. Ransomware assaults can take down critical databases which, if not gracefully shut down, may need to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Some detective work could be required to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were off line at the time of the ransomware assault. Progent's Altaro VM Backup experts can assist you to deploy immutable backup for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators or root users. Immutable storage provides an extra level of security and recoverability in case of a ransomware breach.
  • Deploying advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the same anti-virus technology deployed by some of the world's largest enterprises such as Netflix, Citi, and Salesforce. By providing in-line malware filtering, classification, mitigation, restoration and analysis in a single integrated platform, Progent's ASM lowers TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance carrier, if there is one. Activities include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement with the victim and the insurance carrier; establishing a settlement and timeline with the hacker; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; acquiring, reviewing, and operating the decryptor tool; debugging decryption problems; creating a clean environment; remapping and connecting drives to reflect exactly their pre-encryption condition; and recovering computers and software services.
  • Forensics: This process involves discovering the ransomware assault's storyline throughout the targeted network from start to finish. This audit trail of the way a ransomware assault travelled through the network assists your IT staff to assess the impact and brings to light weaknesses in policies or processes that should be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensic analysis is commonly assigned a high priority by the cyber insurance provider. Since forensics can take time, it is critical that other important activities like business continuity are pursued concurrently. Progent maintains an extensive roster of IT and data security professionals with the knowledge and experience required to carry out activities for containment, business continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has provided online and onsite network services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned advanced certifications in core technologies such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP software. This scope of skills allows Progent to identify and integrate the surviving pieces of your IT environment following a ransomware attack and rebuild them quickly into a functioning system. Progent has collaborated with leading insurance carriers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Services in Southlake
For ransomware cleanup consulting in the Southlake area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent can deliver comprehensive remote support for all technical areas associated with small business IT networks and offers an array of vital, as-needed services including a temporary Chief Information Officer to offer senior-level planning and budgeting capability, a Call Center for help desk support, proactive remote monitoring, spam/virus filtering as a managed service, best-practices project management for major initiatives like site relocations orOS migrations, Cisco-certified experts for building and maintaining fast and robust network infrastructure, certified security engineers to verify information protection and regulatory compliance, disaster recovery experts to create business continuity plans, and software developers to create, enhance, or repair mission-critical application programs.

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    Progent's certified ISA Server consultants have broad experience creating corporate security solutions for IT networks with many locations, remote users, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant can help your small business plan and implement an installation of Microsoft ISA Server 2004 that meets your IT security needs without limiting your network.

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    Progent is one of the most experienced network consulting firms for designing email solutions based on Exchange 2000. Progent is skilled in helping small and mid-size companies receive the full advantages of Exchange 2000 under common scenarios such as updating from Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server management.

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    domain expiration management Consult

    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it.

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    If you need help creating, improving, or troubleshooting business aplications for Microsoft Windows, any version of Linux, or for the Web, Progent's team of program developers, relational database designers, and project managers can ensure you get the project completed on time and within budget. Progent's experienced application programmers can provide cost-effective and efficient online consulting for jobs as small as creating VBA scripts for Office Excel or as large as developing mission-critical RDBMS applications based on Microsoft SQL Server or Oracle.

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    GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of information technology security professionals. GIAC accreditations are recognized by businesses and institutions all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide expertise with all of the network security disciplines addressed within GIAC accreditation such as auditing network security mechanisms, incident management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.

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    Progent's Cisco-premier CCIE network experts can assist you to manage your existing PIX or Cisco ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, configure, tune, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services

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    Microsoft Small Business Server Consulting Services

    Microsoft Small Business Server (SBS) is an affordable collection of essential servers that provides the foundation for a powerful but manageable information. The inter-connectivity demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires an IT consultant with hands-on expertise and broad experience in designing and building effective end-to-end business technology systems. Progent's Microsoft-certified experts have extensive experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, administering, and servicing network solutions powered by the SBS line of servers and applications.

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  • Specialists SMS Server Migration Technical Support Services SMS Server Upgrade
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  • Exchange Server 2000 Network Engineer
    Upgrade Help Exchange 2000

    Progent is one of the most qualified IT consulting firms for designing email solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small companies receive all the advantages of Microsoft Exchange 2000 under common scenarios such as upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.

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    Professional American Megatrends MegaRAC

    Remote server management cards offer network administrators full control over a server without the requirement for an on-site visit. Using remote management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to plan, implement, and manage a fault-tolerant business network that includes remote server management cards and Progent can utilize these remote management cards to deliver low-cost remote technical support. Progent has experience with a number of remote management cards such as Aten IP9001 remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote server management cards.

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    24 Hour Security Audit Services WatchGuard Firebox M670 Firewall

    Progent offers consulting services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your security needs and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate smoothly to current WatchGuard firewall solutions.

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    Cisco's Small Business family of APs are Linux-based devices intended as entry-level Wi-Fi solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi network consultants can provide remote or onsite configuration and debugging support to assist you to design, implement, upgrade, optimize, administer and troubleshoot Cisco Small Business wireless AP environments of any scale or architecture.

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    Small Business Technicians

    Progent is a leading innovator in cost-effectively providing world-class IT support to small companies. Progent's achievement in handling the network support needs of the historically underserviced small business market is the cumulative outcome of key technical and process breakthroughs that have removed much of the traditional costs out of administering IT support, injected unmatched professional skill into the IT service system, and dramatically accelerated the repair cycle.

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  • 64-bit Processing Consultant
    64-bit Server Integration

    Progent's Microsoft-certified consultants can help you design, document, carry out, administer, and repair a system-wide move to 64-bit server and client operating systems and business applications. Progent can help you test your 64-bit infrastructure to verify that it handles all of the key 32-bit programs that you intend to keep plus the latest 64-bit versions of software you plan to install.

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  • Office Word for Mac Learn
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    Progent can provide one-on-one training customized for individuals who wish to expand their understanding of the macOS and OS X platform, Apple Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one online classes for macOS and Mac OS X application software.

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  • Dynamics GP Excel Cubes Consulting
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    Progent's expert solution designers and software developers can help your company to build enhancements to Microsoft Dynamics GP that address the unique requirement of your organization without losing the advantages of seamless Windows integration and connectivity. Progent can also provide expertise with a variety of development technologies that can be utilized to create user-interface and data integrations with Microsoft GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.

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