Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support personnel may take longer to become aware of a penetration and are least able to organize a rapid and forceful defense. The more lateral movement ransomware is able to make within a victim's system, the more time it will require to recover basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can assist businesses in the Stockton metro area to identify and isolate infected servers and endpoints and guard clean assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Stockton
Modern variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and effectively throws the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement fee for the decryption tools needed to recover scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an additional settlement in exchange for not posting this data or selling it. Even if you are able to restore your network to a tolerable date in time, exfiltration can pose a major problem according to the sensitivity of the downloaded data.

The recovery process subsequent to ransomware penetration involves several distinct phases, the majority of which can be performed in parallel if the response workgroup has a sufficient number of people with the required experience.

  • Containment: This time-critical first response requires arresting the sideways spread of the attack within your network. The longer a ransomware assault is permitted to go unchecked, the longer and more costly the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes include isolating affected endpoint devices from the rest of network to restrict the spread, documenting the environment, and securing entry points.
  • System continuity: This covers bringing back the network to a basic acceptable degree of functionality with the least delay. This effort is typically the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business apps, network architecture, and secure remote access management. Progent's ransomware recovery experts use state-of-the-art collaboration tools to organize the complex restoration process. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's management and IT staff to prioritize activity and to put critical resources back online as fast as feasible.
  • Data recovery: The work necessary to restore files impacted by a ransomware attack varies according to the condition of the network, the number of files that are affected, and what recovery techniques are needed. Ransomware attacks can take down key databases which, if not properly closed, might have to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and SQL Server rely on AD, and many ERP and other business-critical applications depend on SQL Server. Some detective work may be required to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were off line during the attack.
  • Implementing advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring offers small and medium-sized companies the advantages of the same AV technology used by some of the world's largest enterprises including Walmart, Citi, and NASDAQ. By providing in-line malware blocking, identification, containment, recovery and analysis in a single integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, streamlines administration, and promotes rapid recovery. The next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance provider, if there is one. Services include establishing the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryptor tool; debugging decryption problems; creating a pristine environment; remapping and connecting drives to reflect precisely their pre-attack condition; and restoring physical and virtual devices and services.
  • Forensics: This activity is aimed at learning the ransomware attack's progress across the network from start to finish. This audit trail of how a ransomware assault progressed within the network helps your IT staff to evaluate the impact and uncovers gaps in rules or work habits that should be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensics is typically assigned a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is essential that other important recovery processes like business resumption are executed concurrently. Progent maintains an extensive roster of information technology and cybersecurity professionals with the skills required to carry out the work of containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises IT services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and major Linux distros. Progent's data security consultants have earned prestigious certifications including CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP applications. This scope of skills allows Progent to identify and integrate the surviving parts of your IT environment following a ransomware assault and rebuild them rapidly into a functioning network. Progent has worked with top cyber insurance carriers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Stockton
For ransomware system restoration consulting in the Stockton area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's Microsoft-certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration strategies, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, train your IT support, staff, create an enterprise-wide security plan, streamline network administration, assist with creating applications, and generate and test a DR/BC plan.

  • Support and Setup Windows 7 Integration Microsoft Windows 7 Upgrade Consulting Services
  • Symantec Firewall Security Companies Symantec Security Security Organizations
  • Technology Consulting SCDPM and Exchange DAGs SCDPM and Exchange Remote Support Services
  • Top Consultant Services SQL Server 2019 SSAS SQL Server 2019 Machine Learning Services Technical Consultant
  • Top Meraki MR62 Access Point Network Engineer Meraki Wi-Fi 6 Access Point Specialists
  • Top Quality Stockton Maze Ransomware File-Recovery Lodi, Escalon CA Stockton DopplePaymer Crypto-Ransomware Operational-Recovery Lodi, Escalon CA

  • Network Consultants Juniper Junos CLI
    Protecting Juniper Junos Network and Security Manager

    Progent's Juniper-authorized network engineer can help your company to plan and implement Juniper Firewall/VPN technology, optimize and support your infrastructure, and migrate smoothly from outdated equipment to current versions. Progent's Junos OS engineers can also provide support for Juniper's flagship network operating system to enable your business to streamline the administration and strengthen the security of your Juniper VPN devices firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help you manage networks that incorporate a mix of Juniper's OS platforms.

  • Urgent Mac and Windows Remote Support Online Support Services Apple iPad and Windows integration

  • Deploying Phase: Implementation Network Design and Configuration
    Computer Systems Consulting Developing Phase: Pilots

    In conducting IT tasks for enterprise clients, Progent follows a phased methodology driven by specified milestones in order to meet budgetary, timing and engineering goals while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management standards based on the best practices described by the Microsoft MSF methodology which specifies requirements definition, architecture recommendations, test models, design adjustments, and expert deployment. All phases are recorded to provide a detailed description of IT services delivered and to assist in ongoing network maintenance.

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  • Stockton NotPetya Crypto-Ransomware Repair Lodi, Escalon CA
  • Windows Applications on Apple Mac Technology Consulting Network Consultant Remote Desktop Connection for Apple Mac
  • Windows Server 2003 Consulting Services Best Windows 2003 Server Computer Consultant
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  • Windows Server 2012R2 Live Migration Network Consulting Windows Server 2012R2 Private Cloud Remote Support
  • Windows Server 2016 Scale Out Clusters Technical Support Services 24x7 Microsoft Windows Server 2016 Clustering Support and Setup

  • Remote Monitoring and Reporting Online Consulting
    Microsoft Operations Manager Onsite Technical Support

    Medium-size businesses can get all the benefits of Operations Manager and have fast access to Progentís Microsoft and Cisco Premier Certified IT support professionals. With Progent's affordably priced IT support programs, medium-size organizations can choose a simple co-sourcing service program based on System Center Operations Manager 2007 with server monitoring, automated alerts, comprehensive system analysis, Help Desk Call Center, and online service. For companies with mission-critical environments who need high availability networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager to offer medium-size business networks enterprise-class reliability, security and productivity.

  • Wireless LAN Professional Wireless Network Services

  • Microsoft Financial Software IT Consulting
    Technical Consultant Dynamics GP Power BI

    Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management and analytics platform that unifies information and processes across your company, communicates seamlessly with other solutions, and brings together employees, clients and vendors unrestricted by time or location. Created for small to mid-size businesses, MS Dynamics GP 2010 and MS Dynamics GP Version 10.0 provide capability for financials, management reporting, project management, inventory and order control, eCommerce, human resource management, customer relationship management, field service, manufacturing, retail management, and web-based business services. Progent can help you set up and maintain a robust, secure server and network infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your company exploit the full power of Dynamics GP/Great Plains 2010.

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  • Symantec Raptor Computer Security Specialist
    24x7 Security Company Symantec Security

    Progent's Symantec consultants can help you support legacy Symantec firewall and VPN appliances including the Raptor and VelociRaptor family or help you migrate to newer firewall/VPN solutions. Progent can also enable you to create and implement a comprehensive security strategy that can include firewall/VPN appliances and software, managed security and network protection services, system monitoring software, and documented policies and processes. Progent has the skill to be your one-stop resource for on-going technical help, maintenance, training, and security expertise.


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