Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when IT personnel are likely to take longer to recognize a penetration and are less able to mount a rapid and forceful defense. The more lateral progress ransomware is able to make inside a target's network, the longer it takes to recover core operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineers can assist businesses in the Stockton metro area to identify and quarantine infected devices and protect undamaged resources from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Stockton
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any available system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration almost impossible and basically knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom payment in exchange for the decryptors required to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") information and TAs demand an additional settlement in exchange for not posting this information or selling it. Even if you are able to restore your network to a tolerable point in time, exfiltration can pose a big problem according to the sensitivity of the stolen information.

The restoration work subsequent to ransomware attack has a number of distinct phases, the majority of which can proceed concurrently if the recovery team has a sufficient number of people with the necessary skill sets.

  • Containment: This time-critical first response involves blocking the sideways spread of the attack across your network. The longer a ransomware attack is allowed to run unchecked, the longer and more expensive the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities include isolating affected endpoint devices from the network to minimize the spread, documenting the environment, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a minimal useful level of capability with the shortest possible downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and line-of-business apps, network topology, and protected remote access. Progent's ransomware recovery experts use state-of-the-art collaboration tools to organize the multi-faceted recovery process. Progent appreciates the importance of working quickly, continuously, and in concert with a client's managers and IT group to prioritize tasks and to get critical resources back online as fast as feasible.
  • Data recovery: The effort required to recover files damaged by a ransomware attack depends on the condition of the network, the number of files that are affected, and which restore techniques are needed. Ransomware attacks can take down key databases which, if not gracefully shut down, might have to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Often some detective work may be required to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were off line during the assault.
  • Deploying advanced AV/ransomware defense: ProSight ASM uses SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the identical AV technology deployed by many of the world's largest enterprises including Netflix, Visa, and NASDAQ. By providing real-time malware filtering, classification, mitigation, recovery and analysis in a single integrated platform, Progent's ASM lowers TCO, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires working closely with the victim and the insurance carrier, if any. Services include establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryptor tool; debugging failed files; creating a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-attack state; and restoring machines and software services.
  • Forensics: This activity is aimed at uncovering the ransomware assault's progress across the targeted network from start to finish. This audit trail of the way a ransomware assault travelled through the network helps your IT staff to assess the damage and uncovers gaps in rules or work habits that need to be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is commonly assigned a high priority by the insurance provider. Because forensic analysis can be time consuming, it is essential that other important recovery processes like operational continuity are performed in parallel. Progent maintains an extensive roster of IT and security experts with the knowledge and experience needed to carry out activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite IT services across the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have been awarded advanced certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security experts have earned prestigious certifications such as CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning applications. This scope of expertise gives Progent the ability to identify and consolidate the undamaged parts of your network after a ransomware intrusion and rebuild them rapidly into a viable network. Progent has collaborated with leading insurance carriers like Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Stockton
For ransomware system restoration services in the Stockton metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent offers two low-cost service bundles intended to enable small companies to receive an independent security assessment from a premier security engineer. With Progent's External Security Inventory Scan, an engineer runs an extensive examination of your IT infrastructure from outside your firewalled perimeter to uncover possible risks in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Scan, an engineer executes a network scan from an authorized computer within your firewall to assess the risk to internal threats. The two security inventory services are set up and executed from a protected remote site.

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    Altaro VM Backup software offers small and mid-size organizations a dependable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted architectures and also enables cost-effective backup to Azure Block Blob storage. Headline features include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular restore options for individual files and emails, support for Windows Server Cluster Shared Volumes and for vCenter for managing larger environments, and the ability to leverage Microsoft VSS technology to back up live VMs without downtime. Progent is an Altaro partner and offers a broad range of services to help you to design, deploy, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.

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    Progent offers national urgent technical support and troubleshooting services for companies that run networks based on variants of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Remote network consulting offers optimum leverage for your IT dollar by protecting user productivity and shortening the time billed for network repair services. Advanced online access utilities and skilled service specialists and engineers combine to enable Progent to handle most network problems without squandering time and money by traveling to your location. In most of cases your network issues can be remediated over the phone or through a combination of phone help and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM premier security specialists to assist with the most challenging network issues.

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    The experience of Progent's certified Windows Server consultants, with an average of over 11 years of work in Microsoft technology, assures you success in selecting the edition and configuration of Windows 2003 Server that matches most closely with your business goals. Progent can also assist you with planning, installing, administering and troubleshooting sophisticated information technology applications based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Windows NT.

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    Progentís Technical Response Center (TRC) provides affordable nationwide extended hours online assistance for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts provide extended hours telephone help and online secure network access to isolate and repair technical problems quickly and economically.

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    Progent's Microsoft-certified consultants offer online or in-person support to assist businesses of all sizes to plan, deploy, manage, and repair a backup solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from older versions of Data Protection Manager or from another backup/recovery system, and Progent can integrate your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed support for fixing particularly challenging problems, or comprehensive project management support. Progent can also assist your business to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.

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