Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and at night, when support personnel are likely to be slower to recognize a break-in and are least able to mount a rapid and forceful response. The more lateral movement ransomware is able to make inside a victim's system, the longer it will require to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's online ransomware engineers can assist organizations in the Stockton area to identify and quarantine infected servers and endpoints and guard undamaged resources from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Stockton
Current strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any accessible backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery almost impossible and basically sets the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement payment for the decryptors needed to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") information and TAs require an additional ransom for not publishing this data or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a big issue depending on the nature of the stolen information.

The recovery work subsequent to ransomware penetration has several crucial phases, most of which can proceed concurrently if the response workgroup has enough people with the necessary skill sets.

  • Containment: This time-critical first step requires blocking the sideways progress of ransomware across your network. The longer a ransomware attack is permitted to run unchecked, the more complex and more costly the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine activities consist of isolating affected endpoint devices from the rest of network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the IT system to a basic useful level of capability with the shortest possible downtime. This effort is usually at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and secure endpoint access management. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the complicated recovery effort. Progent understands the importance of working rapidly, continuously, and in concert with a client's managers and IT staff to prioritize tasks and to get essential services on line again as quickly as possible.
  • Data restoration: The effort necessary to recover data impacted by a ransomware attack varies according to the state of the systems, the number of files that are encrypted, and what recovery methods are needed. Ransomware attacks can destroy key databases which, if not gracefully shut down, may need to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical applications depend on SQL Server. Often some detective work may be needed to find clean data. For example, undamaged OST files may have survived on employees' desktop computers and laptops that were not connected at the time of the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators or root users.
  • Deploying modern antivirus/ransomware defense: ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the same anti-virus tools implemented by many of the world's largest enterprises including Netflix, Citi, and NASDAQ. By providing in-line malware filtering, detection, mitigation, recovery and forensics in one integrated platform, ProSight ASM cuts TCO, simplifies management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the victim and the cyber insurance provider, if any. Services consist of establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryption tool; troubleshooting failed files; creating a clean environment; remapping and reconnecting drives to reflect exactly their pre-encryption state; and reprovisioning machines and software services.
  • Forensics: This process involves learning the ransomware attack's storyline throughout the targeted network from start to finish. This history of how a ransomware assault travelled within the network helps your IT staff to assess the impact and uncovers shortcomings in policies or processes that need to be rectified to prevent later breaches. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is typically given a top priority by the cyber insurance provider. Since forensics can take time, it is vital that other important activities like operational resumption are performed in parallel. Progent maintains an extensive roster of IT and security professionals with the skills needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has provided online and onsite network services throughout the United States for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP applications. This broad array of expertise allows Progent to identify and integrate the undamaged pieces of your network following a ransomware attack and reconstruct them rapidly into a viable system. Progent has collaborated with leading cyber insurance carriers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Stockton
For ransomware recovery consulting services in the Stockton area, phone Progent at 800-462-8800 or visit Contact Progent.



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