Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware attacks are typically launched on weekends and at night, when support staff may be slower to become aware of a penetration and are less able to organize a quick and forceful response. The more lateral movement ransomware can make inside a target's system, the longer it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to take the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineers can help organizations in the Stockton metro area to locate and quarantine infected devices and guard clean assets from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Stockton
Modern variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system recovery nearly impossible and effectively sets the datacenter back to square one. So-called Threat Actors, the hackers behind a ransomware attack, insist on a settlement payment in exchange for the decryption tools needed to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs demand an additional ransom in exchange for not publishing this information on the dark web. Even if you are able to rollback your system to an acceptable point in time, exfiltration can pose a big problem according to the sensitivity of the downloaded data.

The recovery work after a ransomware penetration has a number of distinct stages, the majority of which can be performed in parallel if the recovery team has enough people with the required experience.

  • Quarantine: This urgent initial response requires blocking the sideways progress of ransomware across your network. The more time a ransomware assault is permitted to run unchecked, the more complex and more expensive the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment processes consist of cutting off affected endpoint devices from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the network to a minimal useful degree of functionality with the shortest possible downtime. This effort is typically the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also requires the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and line-of-business applications, network topology, and protected endpoint access management. Progent's ransomware recovery experts use advanced collaboration platforms to organize the complex recovery effort. Progent understands the importance of working quickly, tirelessly, and in concert with a client's managers and network support staff to prioritize tasks and to get critical services on line again as quickly as feasible.
  • Data recovery: The effort required to recover data damaged by a ransomware assault depends on the state of the systems, how many files are affected, and what recovery methods are needed. Ransomware assaults can take down critical databases which, if not carefully closed, might have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server depend on Active Directory, and many ERP and other mission-critical applications are powered by Microsoft SQL Server. Some detective work may be required to locate clean data. For instance, undamaged OST files may have survived on employees' PCs and laptops that were not connected during the assault. Progent's Altaro VM Backup experts can assist you to utilize immutable backup for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including root users. Immutable storage provides an extra level of protection and restoration ability in the event of a ransomware breach.
  • Setting up modern AV/ransomware defense: ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the identical AV technology implemented by many of the world's biggest enterprises including Walmart, Visa, and Salesforce. By delivering real-time malware blocking, detection, mitigation, recovery and analysis in one integrated platform, Progent's ASM cuts TCO, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires working closely with the victim and the cyber insurance provider, if there is one. Activities consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance provider; establishing a settlement and schedule with the TA; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryptor tool; debugging failed files; creating a clean environment; remapping and reconnecting drives to match exactly their pre-attack condition; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware assault's storyline throughout the network from start to finish. This history of the way a ransomware assault travelled within the network assists you to assess the damage and brings to light shortcomings in policies or processes that need to be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensic analysis is usually given a top priority by the insurance carrier. Since forensic analysis can be time consuming, it is vital that other important activities like business resumption are performed in parallel. Progent maintains a large team of information technology and security experts with the skills required to perform the work of containment, operational resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered online and on-premises IT services throughout the United States for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have been awarded advanced certifications in foundation technologies such as Cisco networking, VMware, and major distributions of Linux. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial and ERP application software. This broad array of expertise gives Progent the ability to salvage and integrate the surviving parts of your IT environment following a ransomware intrusion and reconstruct them rapidly into an operational system. Progent has collaborated with leading insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Stockton
For ransomware system restoration services in the Stockton metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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