Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT staff may take longer to become aware of a breach and are less able to organize a quick and coordinated response. The more lateral movement ransomware is able to achieve within a target's network, the longer it will require to restore core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can help businesses in the Stockton metro area to identify and quarantine breached servers and endpoints and protect undamaged resources from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Stockton
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and attack any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery nearly impossible and effectively throws the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a settlement fee for the decryption tools required to unlock encrypted data. Ransomware attacks also try to steal (or "exfiltrate") information and TAs require an extra ransom in exchange for not publishing this information on the dark web. Even if you can rollback your system to an acceptable point in time, exfiltration can pose a big issue depending on the sensitivity of the stolen information.

The recovery process subsequent to ransomware penetration has a number of distinct phases, most of which can be performed in parallel if the response team has a sufficient number of members with the required experience.

  • Quarantine: This time-critical first step requires blocking the sideways progress of the attack across your IT system. The more time a ransomware attack is permitted to go unchecked, the longer and more expensive the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine processes consist of isolating affected endpoints from the rest of network to restrict the spread, documenting the environment, and securing entry points.
  • Operational continuity: This covers bringing back the network to a basic acceptable level of capability with the shortest possible delay. This process is typically the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical applications, network topology, and safe endpoint access. Progent's recovery team uses state-of-the-art workgroup tools to coordinate the complicated restoration effort. Progent appreciates the importance of working rapidly, continuously, and in concert with a customer's management and network support group to prioritize tasks and to put essential resources back online as fast as feasible.
  • Data recovery: The effort necessary to recover data damaged by a ransomware attack depends on the state of the network, how many files are affected, and what recovery methods are needed. Ransomware assaults can destroy key databases which, if not gracefully shut down, may need to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Some detective work may be required to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and laptops that were off line at the time of the ransomware attack. Progent's Altaro VM Backup experts can assist you to utilize immutable backup for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including root users. This adds an extra level of security and recoverability in case of a ransomware breach.
  • Deploying advanced antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the same anti-virus tools deployed by many of the world's biggest corporations including Netflix, Citi, and Salesforce. By delivering in-line malware filtering, detection, mitigation, repair and forensics in a single integrated platform, ProSight ASM reduces TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Services include determining the type of ransomware used in the attack; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; receiving, reviewing, and operating the decryption utility; troubleshooting decryption problems; building a clean environment; mapping and reconnecting datastores to match exactly their pre-attack state; and reprovisioning physical and virtual devices and services.
  • Forensics: This process involves discovering the ransomware assault's storyline throughout the targeted network from beginning to end. This history of how a ransomware assault progressed within the network assists you to evaluate the impact and brings to light shortcomings in security policies or work habits that should be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensic analysis is commonly assigned a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is vital that other key activities like operational resumption are executed in parallel. Progent has an extensive team of information technology and cybersecurity experts with the skills required to carry out the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises network services across the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in core technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning applications. This breadth of expertise allows Progent to identify and integrate the surviving parts of your IT environment after a ransomware attack and rebuild them quickly into an operational network. Progent has collaborated with top insurance carriers including Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Stockton
For ransomware system restoration consulting in the Stockton metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent can provide fast remote access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE engineers can connect to your network via advanced remote support utilities to deliver fast and economical troubleshooting and repair of urgent network infrastructure problems.

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    Progent offers two ultra-affordable service packages intended to allow small companies to get an impartial network security assessment from a premier security engineer. With Progent's External Security Inventory Scan, an engineer administers a comprehensive examination of your network from outside your firewalled perimeter to uncover possible risks in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, an engineer runs a system scan from an authorized computer inside your firewall to evaluate your exposure to internal assaults. The two security inventory services are set up and executed from a secured external site.

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    Progent's Microsoft certified consultants can help you design and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes productivity downtime, reduces long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the background to finish your move rapidly and affordably. Progent's Exchange Server 2007 support, repair, and design services include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server that are in keeping with your business needs.

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    Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small or mid-size organization's servers in an environment that delivers the highest level of availability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting options are built on proven virtualization platforms that allow small and midsize businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, system support, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility.

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    Progent can assist you in any and all facets of your migration to Exchange Server 2016 including planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your VMs, databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's Private Cloud Hosting outsourcing offers comprehensive hosting of a small or mid-size organization's production servers in an environment that delivers the maximum degree of availability and expandability and is also simple to move to another host. Progent's Private Cloud Hosting and Management options are based upon proven virtualization techniques that enable small and midsize companies with multi- platform environments to save significantly on the costs of capital investments, infrastructure support, and IT administration while benefiting from world-class fault tolerance and an unmatched degree of vendor independence.

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    If your company operates a UNIX, Linux, or Sun Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-certified consultants can assist your whole enterprise in a wide range of security areas including security management procedures, security design and models, connection management products and techniques, software development security, operations security, hardware security, communications, infrastructure and web security, and disaster recovery preparedness. CISA and CISSP define the core skills and international standards of performance that information security professionals are expected to master. These accreditations offer executive management the confidence that those who have earned their CISM, CISSP or ISSAP qualification have the background and theory to offer world-class security support and engineering help.

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    Management Reporting Programming Firms

    Progent's team of expert software programmers, relational database architects, and project managers can help enterprise clients to carry out development programs for Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for high-level planning and project co-ordination or Progent can help clients fill in expertise gaps by providing relational database designers and programmers skilled in developing line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to integrate SharePoint with other data sources like Microsoft SQL and Excel to build data-driven intranets and web portals. Progent also can provide experience with web development tools and can assist businesses to create, enhance, repair, or port web applications to take advantage of the most current web technology.

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    Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to help organizations of any size to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to take advantage of the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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    Progent can help your business to plan and execute an efficient transition from a UNIX-powered information system to a network powered by Windows and capable of running Microsoft's popular office productivity products, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and software development specialists can show you how to guard your information and reduce business disruption by designing an efficient migration strategy that preserves your current assets in UNIX application and technology. UNIX-to-Windows transition consulting expertise offered by Progent include evaluation of existing environment, transition planning and validation, Exchange migration services, data and application software porting, and server and storage system migration and consolidation.

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    Progent's Meraki wireless AP experts provide online and on-premises support to assist organizations of all sizes to plan, deploy, manage, upgrade or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can help your business to configure and manage Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products such as Catalyst and Nexus switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that provides the same connectivity, responsiveness, security, ease of management and uptime for wired and wireless clients irrespective of their location or device.

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    Cisco's Firepower Next Generation Firewalls deliver a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and include unified control of advanced security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist your organization to design and execute a smooth upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's security services to create and centrally manage IT ecosystems that include local offices, data centers, and cloud resources.

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