Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware needs time to steal its way across a network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support personnel may take longer to become aware of a penetration and are least able to organize a rapid and forceful defense. The more lateral movement ransomware is able to make within a victim's system, the more time it will require to recover basic IT services and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can assist businesses in the Stockton metro area to identify and isolate infected servers and endpoints and guard clean assets from being penetrated.
If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Stockton
Modern variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and effectively throws the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement fee for the decryption tools needed to recover scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an additional settlement in exchange for not posting this data or selling it. Even if you are able to restore your network to a tolerable date in time, exfiltration can pose a major problem according to the sensitivity of the downloaded data.
The recovery process subsequent to ransomware penetration involves several distinct phases, the majority of which can be performed in parallel if the response workgroup has a sufficient number of people with the required experience.
- Containment: This time-critical first response requires arresting the sideways spread of the attack within your network. The longer a ransomware assault is permitted to go unchecked, the longer and more costly the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes include isolating affected endpoint devices from the rest of network to restrict the spread, documenting the environment, and securing entry points.
- System continuity: This covers bringing back the network to a basic acceptable degree of functionality with the least delay. This effort is typically the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business apps, network architecture, and secure remote access management. Progent's ransomware recovery experts use state-of-the-art collaboration tools to organize the complex restoration process. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's management and IT staff to prioritize activity and to put critical resources back online as fast as feasible.
- Data recovery: The work necessary to restore files impacted by a ransomware attack varies according to the condition of the network, the number of files that are affected, and what recovery techniques are needed. Ransomware attacks can take down key databases which, if not properly closed, might have to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and SQL Server rely on AD, and many ERP and other business-critical applications depend on SQL Server. Some detective work may be required to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were off line during the attack.
- Implementing advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring offers small and medium-sized companies the advantages of the same AV technology used by some of the world's largest enterprises including Walmart, Citi, and NASDAQ. By providing in-line malware blocking, identification, containment, recovery and analysis in a single integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, streamlines administration, and promotes rapid recovery. The next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance provider, if there is one. Services include establishing the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryptor tool; debugging decryption problems; creating a pristine environment; remapping and connecting drives to reflect precisely their pre-attack condition; and restoring physical and virtual devices and services.
- Forensics: This activity is aimed at learning the ransomware attack's progress across the network from start to finish. This audit trail of how a ransomware assault progressed within the network helps your IT staff to evaluate the impact and uncovers gaps in rules or work habits that should be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensics is typically assigned a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is essential that other important recovery processes like business resumption are executed concurrently. Progent maintains an extensive roster of information technology and cybersecurity professionals with the skills required to carry out the work of containment, business resumption, and data recovery without interfering with forensic analysis.
Progent has provided remote and on-premises IT services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and major Linux distros. Progent's data security consultants have earned prestigious certifications including CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP applications. This scope of skills allows Progent to identify and integrate the surviving parts of your IT environment following a ransomware assault and rebuild them rapidly into a functioning network. Progent has worked with top cyber insurance carriers including Chubb to assist businesses clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Expertise in Stockton
For ransomware system restoration consulting in the Stockton area, phone Progent at 800-462-8800 or see Contact Progent.