Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when IT personnel may be slower to recognize a penetration and are less able to organize a quick and coordinated response. The more lateral movement ransomware is able to manage inside a target's system, the longer it takes to restore basic IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware experts can assist organizations in the Thousand Oaks metro area to identify and quarantine breached devices and guard clean assets from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Thousand Oaks
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any accessible system restores and backups. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively throws the IT system back to the beginning. So-called Threat Actors, the hackers responsible for ransomware attack, insist on a settlement fee in exchange for the decryptors needed to recover scrambled files. Ransomware attacks also try to exfiltrate files and hackers require an additional ransom for not posting this data on the dark web. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a major issue according to the sensitivity of the downloaded information.

The recovery work after a ransomware attack has several crucial phases, the majority of which can be performed in parallel if the response team has enough people with the required experience.

  • Quarantine: This time-critical first response involves arresting the sideways progress of the attack across your network. The more time a ransomware assault is permitted to run unchecked, the longer and more costly the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities consist of cutting off infected endpoints from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the IT system to a basic useful level of functionality with the shortest possible delay. This process is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also demands the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network topology, and safe remote access management. Progent's ransomware recovery experts use advanced workgroup tools to organize the complicated recovery effort. Progent understands the importance of working rapidly, continuously, and in concert with a client's management and network support staff to prioritize tasks and to get vital services back online as fast as possible.
  • Data recovery: The work necessary to restore data impacted by a ransomware assault varies according to the condition of the network, how many files are affected, and which restore methods are needed. Ransomware attacks can take down critical databases which, if not properly closed, may need to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For example, undamaged Outlook Email Offline Folder Files may exist on staff PCs and laptops that were off line at the time of the ransomware attack.
  • Setting up advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring gives small and mid-sized businesses the benefits of the same AV tools implemented by some of the world's biggest enterprises including Walmart, Visa, and Salesforce. By delivering in-line malware blocking, detection, containment, repair and forensics in a single integrated platform, ProSight Active Security Monitoring reduces total cost of ownership, streamlines administration, and expedites resumption of operations. The next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Services consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement with the ransomware victim and the insurance provider; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryption tool; troubleshooting decryption problems; creating a pristine environment; remapping and reconnecting drives to reflect exactly their pre-encryption state; and recovering machines and services.
  • Forensics: This process is aimed at learning the ransomware assault's storyline throughout the targeted network from beginning to end. This history of the way a ransomware assault travelled within the network helps your IT staff to evaluate the impact and uncovers vulnerabilities in policies or processes that need to be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensics is typically assigned a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is vital that other important activities such as business resumption are pursued concurrently. Progent has a large team of IT and cybersecurity professionals with the skills required to perform activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered remote and on-premises network services across the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes professionals who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP applications. This breadth of skills allows Progent to identify and consolidate the surviving parts of your information system after a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has worked with leading cyber insurance providers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Expertise in Thousand Oaks
For ransomware cleanup consulting in the Thousand Oaks metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent can provide cost-effective remote and on-premises support to assist businesses of any size to move all or part of their critical network infrastructure to Google Cloud Platform (GCP). This can save time and equipment expense and enable access to Google's cutting edge AI and machine learning tools. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, pilot testing, configuration, administration, performance tuning, licensing management, disaster recovery mechanisms, and security.

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    The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for testing mission-critical applications, developing efficient migration methodologies, assessing and tuning performance, designing or validating disaster recovery solutions, resolving compatibility problems, and establishing training systems for the latest products and technologies. For Progent clients who lack sufficient in-house resources to configure effective pilot environments, the lab cuts capital costs and engineering risk while keeping critical network projects on schedule.

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    Progent can provide the support of Microsoft-certified engineers and seasoned software developers, database administrators, project management experts, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and data security consultants to assist you to assess the likely benefits of SQL Server 2012 for your business, install test systems at your datacenter or at Progent's test lab, plan and carry out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS platforms, and define an efficient and secure network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.

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    The Helpdesk support delivery structure adopted by Progent gives small businesses an affordable alternative to reliance on independent consultants by offering broad technical knowledge accessible to numerous engineering groups, optional round-the-clock availability of emergency help, fast escalation to world-class experts for handling the most intractable problems, support consistency and dependability, quick follow through overseen by seasoned service administrators, a selection of easy-to-use mechanisms for requesting support jobs, and excellent progress visibility made possible by ticket tracking and accessible via a web-based portal.

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    Progent's Microsoft certified support team can show you how to define and implement a smooth in-place Exchange Server 2003 migration plan that minimizes productivity downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-location migrations, Progent has the knowledge and experience to complete your project quickly and affordably. Progent's Microsoft Exchange 2003 support, repair, and design services include expertise with the configuration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business goals.

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