Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff are likely to be slower to recognize a breach and are least able to mount a rapid and coordinated response. The more lateral progress ransomware is able to make within a victim's system, the longer it takes to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to complete the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineer can help businesses in the Thousand Oaks area to identify and quarantine breached servers and endpoints and protect undamaged assets from being penetrated.

If your system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Thousand Oaks
Modern strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any accessible backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration almost impossible and basically knocks the IT system back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware assault, insist on a ransom fee in exchange for the decryption tools required to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an additional ransom in exchange for not publishing this data or selling it. Even if you can restore your system to a tolerable point in time, exfiltration can be a big problem depending on the sensitivity of the downloaded data.

The restoration work subsequent to ransomware attack involves a number of distinct stages, most of which can proceed in parallel if the response team has a sufficient number of members with the necessary skill sets.

  • Quarantine: This urgent first step requires blocking the sideways progress of ransomware across your network. The longer a ransomware attack is permitted to go unrestricted, the longer and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine processes consist of cutting off affected endpoints from the network to block the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the network to a minimal acceptable level of functionality with the least downtime. This effort is usually the top priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This project also demands the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and line-of-business applications, network topology, and protected endpoint access. Progent's ransomware recovery experts use state-of-the-art collaboration tools to organize the complex recovery process. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a client's managers and IT group to prioritize activity and to get essential services back online as quickly as feasible.
  • Data recovery: The effort required to recover data damaged by a ransomware assault varies according to the condition of the systems, how many files are affected, and what recovery methods are required. Ransomware assaults can destroy key databases which, if not gracefully closed, might need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many ERP and other business-critical applications depend on Microsoft SQL Server. Some detective work could be required to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and notebooks that were off line at the time of the ransomware assault.
  • Setting up modern AV/ransomware defense: Progent's ProSight ASM gives small and medium-sized companies the advantages of the identical AV tools used by many of the world's biggest corporations such as Netflix, Citi, and NASDAQ. By delivering real-time malware blocking, identification, mitigation, recovery and analysis in one integrated platform, ProSight Active Security Monitoring cuts TCO, streamlines administration, and promotes rapid recovery. The next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if there is one. Services include determining the kind of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the TA; receiving, learning, and operating the decryptor utility; debugging failed files; building a pristine environment; remapping and connecting datastores to reflect exactly their pre-attack condition; and recovering physical and virtual devices and services.
  • Forensic analysis: This process involves learning the ransomware attack's storyline throughout the targeted network from beginning to end. This history of how a ransomware attack travelled through the network helps you to evaluate the damage and uncovers shortcomings in rules or processes that need to be corrected to prevent later break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is usually given a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is vital that other important recovery processes such as operational resumption are performed concurrently. Progent maintains an extensive roster of information technology and cybersecurity professionals with the knowledge and experience required to carry out the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and onsite network services throughout the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have earned advanced certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This scope of skills gives Progent the ability to salvage and integrate the surviving pieces of your information system following a ransomware intrusion and reconstruct them quickly into an operational system. Progent has worked with leading insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Thousand Oaks
For ransomware system recovery expertise in the Thousand Oaks metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that allows small organizations to transition from the older stand-alone in-house datacenter to the modern hybrid computing paradigm that includes local and virtualized cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to assess the potential business benefits of moving to Windows Server Essentials and adopting a hybrid on-premises/cloud design for your computing environment. Progent offers comprehensive project management support so you can design and carry out an efficient move to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. Progent also offers as-needed consulting, troubleshooting, and training.

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    Office 365 is Microsoft's extensive suite of client productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Office 365 programs and cloud services are available in an array of subscription plans targeted at customers ranging from individuals and households to enterprises. Progent can provide fast and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Google Android platforms. Progent can assist you to evaluate the many subscription plans available with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent supports multi-vendor environments that include Windows, macOS or OS X, and Linux software. Progent can also help your business to build and maintain hybrid solutions that transparently integrate local and cloud resources.

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    Nexus switches are designed to provide the speed, expandability, uptime, virtualization support, density, security and manageability needed to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and on-premises support expertise to help you to design an optimal network architecture, build test systems to confirm your switching solution, install and configure Nexus switches, create and implement appropriate policies, run security vulnerability tests, set up advanced monitoring and alert systems, fully utilize network resources through virtualization, analyze and repair switching and routing problems, maximize system performance, plan for expected growth, and set up the powerful fault-tolerant capabilities incorporated into Cisco's Nexus products. Progent can also help you to upgrade efficiently from outdated Nexus switches or Catalyst switches to current Nexus switches.

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    Progent can provide one-on-one training customized for individuals who wish to expand their understanding of the macOS and OS X operating system, Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or individual online classes for Mac applications.

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    Progent's Microsoft-certified consultants can help you to evaluate the business value of Windows Server 2012 R2 for your organization, create test environments and migration strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, train your IT management staff, develop an enterprise-wide security plan, automate network management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.

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    Progentís professionals provide expertise in a variety of disciplines related to mobile connectivity such as network architecture, wireless data synchronization, wireless protection, wireless email, Microsoft Windows Mobile, RIM Blackberry, and wireless software development. Progent's Microsoft and Cisco certified experts can save your business work and money by applying their wireless experience to help you choose and integrate mobile networking technologies that make sense for your company. Progent can also tune your network architecture so that wireless appliances work better.

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    Progent can help small and mid-size companies to plan, configure, validate and maintain backup/restore systems to support telecommuters.

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    Progent's Microsoft-certified IT experts offer Windows Server 2016 migration consulting to help organizations of all sizes to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to assess the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to take advantage of the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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    E-Mail Guard is Progent's economical antispam and virus protection managed service that gives small businesses enterprise-quality protection from spam, viruses, DHA attacks, and other forms of email-borne assaults on computer systems. E-Mail Guard is built on Postini's Perimeter Manager, a comprehensive suite of web-managed anti-spam and anti-virus services that stop email attacks before they can penetrate the company firewall. Perimeter Manager also allows administrators monitor and control their email systems, regardless of server vendor, hardware type, or data center location.

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    Progent's CISM-certified security staff can help you protect your Apple Mac network through expert services such as running security tests, clean up after virus and denial of service penetrations, configuring firewalls, implementing safe off-site and mobile connectivity, deploying automated software for protection against viruses, spam, and directory harvest attacks, and creating a company-wide security plan appropriate for the specific goals of your corporate information system.

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    Progent is a leader in economically providing enterprise-class IT help to small businesses. Progent's achievement in addressing the IT support requirements of the chronically underserved small company sector is the cumulative outcome of major technical and operational innovations that have removed much of the traditional costs out of managing network service, injected unmatched professional expertise into the IT service mechanism, and dramatically accelerated the repair cycle.

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    Progentís IT outsourcing packages offer economical computer support for small companies. Whether it involves designing network architecture, creating an internal Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or creating a web-based business solution, outsourcing your IT technical services can contain expenses and eliminate risks, allowing network service budgets to increase in a more linear and controlled manner than is feasible by assembling a bulky, knowledgeable internal IT staff. Progentís Outsourcing White Paper and flyers explain how Progent can help you create a protected and robust network foundation for your critical business software powered by Microsoft Windows such as Office XP, Office 2003, and Office 2000.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.

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