Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel may be slower to become aware of a penetration and are less able to mount a quick and coordinated response. The more lateral progress ransomware is able to manage within a victim's system, the more time it takes to recover basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware experts can assist businesses in the Thousand Oaks area to identify and isolate breached devices and guard undamaged resources from being compromised.

If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Thousand Oaks
Current variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and infiltrate any available system restores. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and basically sets the datacenter back to the beginning. So-called Threat Actors, the hackers behind a ransomware assault, demand a ransom fee in exchange for the decryptors needed to unlock scrambled files. Ransomware attacks also try to exfiltrate files and TAs require an extra ransom for not publishing this information on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can be a major issue depending on the nature of the stolen data.

The recovery work after a ransomware penetration involves a number of crucial phases, most of which can be performed concurrently if the recovery team has a sufficient number of members with the required experience.

  • Quarantine: This urgent first step requires blocking the sideways progress of ransomware within your network. The more time a ransomware assault is allowed to run unchecked, the longer and more costly the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Containment processes include cutting off affected endpoint devices from the network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the network to a minimal useful degree of functionality with the least downtime. This effort is usually the top priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and line-of-business apps, network architecture, and safe remote access management. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the multi-faceted recovery process. Progent appreciates the urgency of working quickly, continuously, and in concert with a customer's managers and network support staff to prioritize activity and to put critical resources back online as fast as possible.
  • Data restoration: The effort required to recover data damaged by a ransomware attack depends on the condition of the network, the number of files that are encrypted, and what recovery techniques are required. Ransomware attacks can take down critical databases which, if not carefully closed, may need to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other business-critical applications are powered by SQL Server. Often some detective work could be required to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were not connected at the time of the ransomware assault. Progent's Altaro VM Backup experts can assist you to utilize immutability for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including administrators. Immutable storage provides an extra level of security and recoverability in case of a successful ransomware attack.
  • Implementing advanced antivirus/ransomware defense: ProSight ASM uses SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the same anti-virus technology used by many of the world's biggest enterprises including Netflix, Citi, and Salesforce. By delivering real-time malware blocking, classification, mitigation, recovery and analysis in one integrated platform, Progent's Active Security Monitoring cuts TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities include establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance provider; establishing a settlement and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the TA; receiving, reviewing, and operating the decryptor tool; debugging decryption problems; building a clean environment; mapping and reconnecting drives to reflect exactly their pre-attack state; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This process is aimed at learning the ransomware attack's storyline across the network from start to finish. This history of how a ransomware attack progressed through the network assists your IT staff to assess the damage and highlights vulnerabilities in rules or processes that should be rectified to prevent later break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensic analysis is typically assigned a top priority by the cyber insurance provider. Since forensics can take time, it is critical that other important activities such as operational continuity are performed in parallel. Progent has a large roster of information technology and cybersecurity professionals with the knowledge and experience needed to perform activities for containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises IT services across the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in core technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and ERP application software. This breadth of expertise gives Progent the ability to salvage and consolidate the surviving parts of your IT environment following a ransomware attack and reconstruct them quickly into an operational network. Progent has worked with leading insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Services in Thousand Oaks
For ransomware recovery consulting services in the Thousand Oaks area, call Progent at 800-462-8800 or visit Contact Progent.



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    The service background of Progent's certified Windows Server consulting team, with an average of over 11 years of support in Microsoft technology, ensures you success in identifying the edition and configuration of Windows 2003 Server that aligns most closely with your business goals. Progent can also assist you with planning, deploying, administering and troubleshooting sophisticated IT solutions based on Windows Server, and can assist your upgrade from Windows 2000 Server or Windows NT.

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    Progent's Microsoft-certified consultants have over a decade of background planning, implementing, optimizing and repairing System Center Operations Manager environments and can provide companies of any size expert remote or onsite consulting support for SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or onsite troubleshooting to help you to fix critical problems detected by System Center 2012 Operations Manager.

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