Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware attacks are typically launched on weekends and at night, when IT personnel may be slower to recognize a penetration and are less able to organize a rapid and forceful defense. The more lateral movement ransomware is able to achieve inside a target's network, the longer it will require to recover basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to carry out the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineer can assist businesses in the Lincoln metro area to locate and quarantine infected devices and protect undamaged resources from being compromised.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Lincoln
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible backups. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make system restoration nearly impossible and basically throws the datacenter back to the beginning. Threat Actors, the hackers behind a ransomware attack, demand a ransom fee for the decryptors required to unlock encrypted files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an extra settlement for not posting this data on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a major issue depending on the nature of the downloaded information.

The recovery work subsequent to ransomware penetration involves several crucial stages, the majority of which can be performed concurrently if the recovery workgroup has enough people with the required experience.

  • Containment: This time-critical first step involves blocking the sideways spread of the attack within your IT system. The more time a ransomware attack is permitted to go unchecked, the more complex and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities include cutting off infected endpoint devices from the rest of network to restrict the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a minimal useful degree of functionality with the shortest possible downtime. This effort is typically the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also requires the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and line-of-business apps, network topology, and secure remote access. Progent's recovery team uses state-of-the-art workgroup tools to coordinate the complicated recovery effort. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a customer's managers and IT staff to prioritize tasks and to put critical services back online as quickly as feasible.
  • Data restoration: The effort necessary to recover files impacted by a ransomware assault depends on the condition of the network, the number of files that are affected, and which recovery techniques are needed. Ransomware assaults can take down key databases which, if not properly closed, may need to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and SQL Server depend on AD, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to locate clean data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were off line during the ransomware attack.
  • Setting up modern antivirus/ransomware protection: ProSight ASM offers small and mid-sized businesses the advantages of the same AV technology implemented by many of the world's biggest enterprises such as Netflix, Citi, and Salesforce. By providing real-time malware filtering, detection, containment, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines management, and expedites recovery. The next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities include establishing the type of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and operating the decryption tool; troubleshooting failed files; creating a pristine environment; mapping and connecting drives to reflect exactly their pre-attack condition; and restoring machines and services.
  • Forensics: This process involves learning the ransomware attack's storyline throughout the network from start to finish. This audit trail of how a ransomware attack progressed within the network helps you to evaluate the damage and brings to light weaknesses in policies or work habits that need to be corrected to prevent future break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensic analysis is typically given a high priority by the cyber insurance carrier. Since forensics can be time consuming, it is essential that other key activities like operational continuity are performed concurrently. Progent has an extensive roster of information technology and data security professionals with the knowledge and experience needed to perform activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided remote and onsite network services throughout the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes consultants who have earned advanced certifications in core technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning software. This broad array of expertise gives Progent the ability to identify and integrate the undamaged pieces of your network following a ransomware assault and reconstruct them rapidly into an operational network. Progent has worked with leading insurance carriers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Lincoln
For ransomware cleanup consulting in the Lincoln area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent can give you access to experts who can modify your Microsoft Business Solutions ERP, MRP, and accounting system packages to meet your unique business requirements. Progentís Microsoft support experts offer expertise in Microsoft Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management System. Progent also provides custom e-Commerce integration services for secure, company-wide information sharing as well as interfacing with CRM products.

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  • Urgent ISA 2000 Server Remote Consulting
    ISA 2004 Standard Edition Server Remote Troubleshooting

    Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with multiple sites, remote users, and line-of-business eCommerce applications. Progent's ISA Firewall consultants are available to help your small business in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your network protection requirements without adversely limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.

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    In conducting consulting projects for corporate customers, Progent uses a structured approach driven by defined milestones so as to achieve budgetary, timing and engineering goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures based on the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, pilots, design adjustments, and professional deployment. All phases are recorded to provide a detailed summary of technical services delivered and to assist in downstream system support.

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    Progent's Microsoft-certified consultants can assist you to maintain Microsoft System Center 2007 Configuration Manager to streamline administration, enhance security and compliance, and boost productivity by ensuring that critical applications are always up to date, managing product licenses, and reporting usage profiles to help you make informed buying decisions. Once your organization is ready to update your SCCM 2007 configuration management ecosystem, Progent can assist you to plan and implement a smooth move to SCCM 2012.

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    Outsourcing Company Microsoft Partner

    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the top customer endorsement and are afforded the closest operational relationship with Microsoft. The understanding, capabilities, and commitment required to achieve the status of Microsoft Certified Partner benefits Progent's clients by allowing Progent to provide your company more complete technical solutions for your information system.

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  • Online Technical Support Linux
    Suse Linux Online Support

    Progent's Linux support experts offer small businesses and software developers support for administering and maintaining Linux computers that run with Microsoft-based technology. Progent can give your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad range of expertise provides you with an easy one-stop source to help you create and maintain a secure and reliable cross-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by combining Microsoft Windows with leading Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

  • Windows Server 2003 Consulting 24x7 Windows Server 2003 Specialist
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