Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff may take longer to recognize a breach and are less able to organize a quick and coordinated response. The more lateral progress ransomware can manage inside a target's system, the longer it takes to recover core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to carry out the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can help businesses in the Lincoln metro area to locate and quarantine infected devices and guard undamaged resources from being compromised.

If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Lincoln
Current strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any available system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee in exchange for the decryptors needed to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and hackers require an extra settlement for not publishing this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a big issue according to the nature of the stolen data.

The restoration work after a ransomware attack involves a number of distinct phases, the majority of which can be performed concurrently if the response workgroup has enough members with the required experience.

  • Quarantine: This urgent first step involves arresting the lateral progress of ransomware within your IT system. The longer a ransomware attack is allowed to go unchecked, the more complex and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine processes include isolating infected endpoints from the network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a basic useful level of capability with the shortest possible downtime. This effort is usually the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network topology, and safe endpoint access management. Progent's recovery experts use advanced workgroup platforms to coordinate the complicated restoration effort. Progent understands the urgency of working rapidly, continuously, and in unison with a customer's management and IT group to prioritize activity and to put essential services on line again as quickly as feasible.
  • Data recovery: The work required to recover data impacted by a ransomware assault depends on the state of the network, how many files are affected, and what recovery techniques are needed. Ransomware assaults can destroy key databases which, if not carefully closed, may have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work may be required to find undamaged data. For example, non-encrypted OST files may exist on staff desktop computers and laptops that were not connected at the time of the ransomware assault. Progent's Altaro VM Backup experts can help you to utilize immutability for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by anyone including root users. Immutable storage adds another level of security and recoverability in case of a ransomware breach.
  • Setting up modern antivirus/ransomware protection: ProSight ASM utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical AV tools deployed by many of the world's biggest enterprises such as Netflix, Visa, and Salesforce. By providing in-line malware blocking, identification, containment, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities include determining the kind of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the victim and the insurance carrier; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and using the decryptor utility; debugging decryption problems; creating a pristine environment; remapping and reconnecting drives to reflect precisely their pre-attack state; and recovering physical and virtual devices and software services.
  • Forensics: This activity is aimed at learning the ransomware attack's progress across the network from start to finish. This history of how a ransomware attack travelled through the network helps you to evaluate the damage and highlights weaknesses in security policies or processes that should be corrected to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensic analysis is commonly given a high priority by the cyber insurance carrier. Because forensics can take time, it is essential that other important activities such as operational resumption are pursued in parallel. Progent maintains an extensive roster of IT and cybersecurity professionals with the knowledge and experience needed to perform the work of containment, operational continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has provided remote and on-premises IT services across the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have earned advanced certifications in core technology platforms including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned internationally recognized certifications including CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning software. This scope of skills allows Progent to identify and integrate the surviving pieces of your IT environment after a ransomware intrusion and reconstruct them quickly into a viable network. Progent has collaborated with top insurance carriers including Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Lincoln
For ransomware system restoration services in the Lincoln metro area, call Progent at 800-462-8800 or see Contact Progent.



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    MS Communications Server provides IM and Real Presence as part of an extensible, world-class package featuring enhanced security, seamless integration with other Microsoft products, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and elevated operational efficiencies, increased individual productivity, and better IP security with this simple-to-manage, fault-tolerant IM platform. Successful implementations of Office Communications Server require extensive planning and consideration prior to installation. Progent's Microsoft-authorized professionals can provide the expertise necessary to realize all the benefits of Office Communications Server across your whole corporation.

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    Progent can provide affordable online access to consultants with expertise in a broad array of utilities and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and workstations plus laptops and handhelds. Progent can provide expertise for all major data protection products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, MozyPro, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can assist your company to install, enhance, or troubleshoot backup/restore solutions for a range of topologies such as local, remote, cloud-based, or a mix.

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