Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware attacks are typically launched on weekends and late at night, when IT staff may take longer to recognize a break-in and are least able to organize a quick and coordinated response. The more lateral movement ransomware can manage within a victim's network, the more time it will require to restore basic IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the Lincoln metro area to locate and quarantine breached servers and endpoints and guard clean resources from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Lincoln
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any accessible system restores. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration nearly impossible and effectively sets the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement payment in exchange for the decryption tools needed to recover encrypted files. Ransomware assaults also attempt to exfiltrate files and TAs require an additional settlement in exchange for not publishing this information or selling it. Even if you are able to rollback your system to a tolerable date in time, exfiltration can pose a big issue according to the sensitivity of the stolen data.

The recovery work after a ransomware incursion involves a number of crucial stages, the majority of which can be performed concurrently if the recovery team has a sufficient number of members with the necessary skill sets.

  • Containment: This urgent initial response involves blocking the lateral spread of ransomware across your network. The more time a ransomware assault is allowed to go unrestricted, the more complex and more costly the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment activities consist of isolating infected endpoints from the network to restrict the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the network to a basic acceptable degree of functionality with the shortest possible downtime. This effort is usually the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and line-of-business applications, network architecture, and protected endpoint access. Progent's recovery team uses state-of-the-art workgroup tools to organize the complex restoration process. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a client's managers and network support group to prioritize activity and to put essential resources back online as fast as possible.
  • Data recovery: The effort required to restore data impacted by a ransomware attack varies according to the state of the network, how many files are affected, and which restore techniques are needed. Ransomware assaults can destroy pivotal databases which, if not gracefully shut down, may have to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be required to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and laptops that were not connected during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators.
  • Setting up modern AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and mid-sized businesses the benefits of the identical AV tools used by many of the world's largest enterprises such as Netflix, Citi, and NASDAQ. By providing real-time malware filtering, identification, containment, recovery and analysis in a single integrated platform, ProSight Active Security Monitoring cuts TCO, simplifies administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance carrier, if any. Activities include determining the kind of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement with the victim and the insurance provider; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryption utility; troubleshooting failed files; creating a pristine environment; mapping and connecting drives to match exactly their pre-attack condition; and recovering machines and services.
  • Forensic analysis: This activity involves learning the ransomware assault's storyline across the targeted network from beginning to end. This audit trail of how a ransomware assault progressed through the network helps your IT staff to assess the damage and highlights vulnerabilities in policies or work habits that need to be rectified to avoid later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensics is usually given a high priority by the cyber insurance carrier. Since forensics can be time consuming, it is critical that other important activities such as operational resumption are pursued concurrently. Progent maintains a large roster of information technology and security professionals with the skills needed to carry out activities for containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in core technology platforms such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning application software. This breadth of expertise allows Progent to salvage and integrate the undamaged pieces of your network after a ransomware assault and reconstruct them rapidly into a functioning network. Progent has worked with top insurance providers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Lincoln
For ransomware system restoration consulting in the Lincoln area, call Progent at 800-462-8800 or visit Contact Progent.



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    Automated Server Management Support Services

    ProSight LAN Watch is Progent's server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity.

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    Progent provides IT support for medium size companies with 100 to 250 network users. The medium size business or work group has traditionally been an underserved segment of the market for network consulting services. The cost structures and support access practices of major third-party support firms make them excessively costly for the ordinary mid-size company or small medium business (SMB), which commonly relies on a modest information technology budget with which to support an information network whose complexity and capability are often similar to the information systems of much larger companies. Progent's support delivery model, which takes great advantage of remote service, virtual network infrastructure and 24x7 server monitoring, dramatically reduces the network maintenance expenses of a small-medium business while offering the mid-size company with big-company support from certified, IT consultants knowledgeable in a wide range of small business network solutions. If your medium size company or small business is looking for the quality of network help appropriate by a mid-size office without paying enterprise costs, contact Progent.

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    Progent's certified Windows Server 2022 consultants can assist your organization to design and carry out a cost-effective migration to Windows Server 2022 using an on-premises network architecture or a hybrid model that combines cloud-based Windows Server Online with a datacenter-based installation of Windows Server 2022.

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    Progent's data protection experts can help your company to create, deploy and troubleshoot a backup solution based on MSP360 technology. MSP360 enables file/folder or image-based backup/restore for virtual machines and physical computers, supports all popular public clouds, and permits businesses to create a backup ecosystem with a low Recovery Time Objective and a granular RPO. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and management of your backup environment to protect against data loss resulting from user mistakes, computer glitches, malicious users, and malware attacks such as ransomware.

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