Ransomware Hot Line: 800-993-9400

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when IT staff are likely to be slower to recognize a break-in and are least able to mount a rapid and coordinated response. The more lateral movement ransomware can manage within a victim's network, the more time it will require to recover basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first step in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware expert can assist organizations in the Lincoln metro area to identify and quarantine breached devices and guard undamaged assets from being penetrated.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Services Available in Lincoln
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any accessible system restores and backups. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration nearly impossible and effectively knocks the IT system back to the beginning. Threat Actors, the cybercriminals behind a ransomware assault, demand a settlement fee for the decryptors required to recover scrambled files. Ransomware assaults also attempt to exfiltrate information and hackers demand an extra payment in exchange for not publishing this information on the dark web. Even if you can restore your network to an acceptable point in time, exfiltration can pose a major problem according to the sensitivity of the stolen information.

The restoration process after a ransomware penetration involves several crucial phases, the majority of which can proceed concurrently if the recovery workgroup has a sufficient number of members with the required experience.

  • Quarantine: This urgent first response requires blocking the sideways spread of ransomware within your network. The longer a ransomware assault is allowed to run unchecked, the more complex and more costly the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine activities consist of cutting off infected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves bringing back the IT system to a basic acceptable degree of functionality with the least delay. This process is usually the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and mission-critical applications, network architecture, and protected remote access management. Progent's recovery experts use advanced collaboration platforms to organize the multi-faceted restoration process. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a customer's managers and network support staff to prioritize tasks and to get essential services back online as fast as possible.
  • Data recovery: The work necessary to recover data damaged by a ransomware assault varies according to the state of the systems, how many files are affected, and what restore methods are needed. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, might have to be rebuilt from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work may be required to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff desktop computers and laptops that were off line at the time of the attack.
  • Implementing advanced antivirus/ransomware defense: Progent's Active Security Monitoring offers small and medium-sized companies the advantages of the same anti-virus technology used by some of the world's biggest enterprises including Netflix, Citi, and NASDAQ. By delivering in-line malware filtering, classification, mitigation, repair and forensics in a single integrated platform, Progent's ASM cuts TCO, simplifies administration, and promotes rapid operational continuity. The next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if any. Services consist of determining the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the victim and the insurance provider; establishing a settlement and schedule with the TA; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the hacker; acquiring, learning, and using the decryption tool; debugging decryption problems; creating a clean environment; mapping and reconnecting drives to match precisely their pre-attack state; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This process involves learning the ransomware attack's progress across the targeted network from beginning to end. This audit trail of how a ransomware assault progressed within the network helps you to evaluate the damage and brings to light vulnerabilities in policies or work habits that should be corrected to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensic analysis is commonly given a top priority by the insurance provider. Because forensic analysis can be time consuming, it is critical that other key activities such as operational resumption are pursued concurrently. Progent maintains a large roster of IT and cybersecurity professionals with the knowledge and experience required to carry out the work of containment, operational continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite network services across the United States for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes consultants who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This breadth of skills gives Progent the ability to salvage and integrate the surviving pieces of your network following a ransomware intrusion and rebuild them quickly into an operational system. Progent has collaborated with leading cyber insurance carriers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Lincoln
For ransomware system restoration consulting in the Lincoln area, phone Progent at 800-993-9400 or go to Contact Progent.



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  • VMware VMotion Specialist VMware vCenter Server Technology Professional
  • Virtual Support Desk Onsite Technical Support Support Desk Sharing Support and Integration
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    XenApp Application Delivery Consult

    Progent's Citrix consultants can help you to plan, deploy, manage, and troubleshoot a virtualized Windows application delivery system based on Citrix XenApp. Progent's Cisco CCIE network engineers can show you how to optimize your network infrastructure for delivering server and client-side applications, and Progent's datacenter management and support consultants can assist you to administer and support an off-site datacenter that offers high availability, enhanced protection, and fast disaster recovery.

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    Top Rated Consulting Services Citrix Virtual Server

    Progent's Citrix-accredited engineers can help you to evaluate the strategic benefits of XenServer as well as other Citrix platforms, and can assist your IT organization to design, validate, implement, troubleshoot, and support a Citrix XenServer solution. Progent can in addition assess your current Citrix technology environment and show you how to optimize resource utilization, performance, security and compliance, uptime, and disaster recovery.

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    Microsoft Lync Server 2013 and iPad Consulting Services

    Progent's consultants can assist you to evaluate the benefits of Microsoft Lync Server for your business and can assist you to design and carry out an installation of Microsoft Lync Server that consolidates the management of Instant Messaging and Presence and improves the productivity of your office staff, at-home workers, and mobile workforce. Progent can also help you to perform an efficient migration to Microsoft Lync Server 2010 from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Microsoft Lync Server 2010 with Microsoft Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how you can run Lync Server 2010 to improve the team-computing functions of Microsoft Office applications, and provide webinar training and continuing support for Microsoft Lync Server and other Microsoft products.

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    SCCM 2016 Security Technology Consulting Services

    Configuration Manager 2016 automates software deployment across multiple sites, centralizes compliance settings management, keeps track of network resources, guards against company data leakage, provides health reporting, enables safe end-user self service, and delivers a common point of control for administering mixed-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud specialists can assist businesses of any size with any aspect of planning, implementing, operating and repairing a SCCM 2016 solution for on-premises, cloud, or hybrid networks.

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    Disaster Recovery Test Lab Consult

    The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center can be used for testing line-of-business applications, creating efficient migration methodologies, assessing and tuning performance, designing or validating disaster recovery strategies, resolving compatibility issues, and building training systems for new technologies. For Progent customers who lack adequate in-house resources to assemble proper pilot systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical IT projects on schedule.

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