Ransomware : Your Feared Information Technology Catastrophe
Crypto-Ransomware  Recovery ProfessionalsRansomware has become an escalating cyberplague that represents an enterprise-level threat for businesses of all sizes vulnerable to an assault. Different versions of ransomware such as CrySIS, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for many years and continue to inflict destruction. Modern versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, as well as frequent as yet unnamed newcomers, not only do encryption of on-line data but also infect any accessible system backups. Files synchronized to cloud environments can also be encrypted. In a vulnerable data protection solution, this can render automated restoration hopeless and effectively knocks the datacenter back to zero.

Getting back on-line applications and information following a ransomware attack becomes a race against time as the victim struggles to contain the damage and remove the crypto-ransomware and to resume enterprise-critical activity. Because ransomware takes time to move laterally, assaults are often sprung on weekends, when attacks in many cases take more time to notice. This multiplies the difficulty of quickly mobilizing and organizing a knowledgeable response team.

Progent has an assortment of support services for protecting Tucson enterprises from ransomware events. Among these are team education to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat protection to detect and quarantine zero-day malware assaults. Progent also offers the services of experienced ransomware recovery professionals with the talent and commitment to rebuild a compromised system as quickly as possible.

Progent's Ransomware Recovery Help
Subsequent to a ransomware penetration, sending the ransom in cryptocurrency does not provide any assurance that cyber criminals will return the keys to decrypt any of your information. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their information after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The other path is to re-install the essential parts of your Information Technology environment. Absent the availability of essential information backups, this calls for a broad range of skill sets, well-coordinated project management, and the willingness to work 24x7 until the task is completed.

For twenty years, Progent has offered professional IT services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have been awarded advanced industry certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-renowned industry certifications including CISM, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with financial management and ERP applications. This breadth of experience affords Progent the ability to efficiently identify necessary systems and organize the remaining pieces of your computer network environment after a crypto-ransomware penetration and assemble them into an operational network.

Progent's security group utilizes state-of-the-art project management tools to orchestrate the sophisticated restoration process. Progent understands the urgency of working rapidly and in unison with a customer's management and IT staff to prioritize tasks and to get essential services back online as fast as possible.

Business Case Study: A Successful Ransomware Intrusion Restoration
A client hired Progent after their company was crashed by the Ryuk ransomware virus. Ryuk is believed to have been launched by Northern Korean state cybercriminals, suspected of adopting algorithms exposed from the U.S. National Security Agency. Ryuk seeks specific organizations with limited ability to sustain disruption and is one of the most profitable examples of ransomware. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing business based in the Chicago metro area and has around 500 staff members. The Ryuk penetration had shut down all business operations and manufacturing processes. Most of the client's data backups had been online at the start of the attack and were damaged. The client was evaluating paying the ransom demand (exceeding $200,000) and wishfully thinking for good luck, but in the end made the decision to use Progent.

"I can't thank you enough about the expertise Progent provided us throughout the most stressful period of (our) businesses existence. We may have had to pay the cyber criminals except for the confidence the Progent experts provided us. That you were able to get our e-mail system and critical servers back faster than 1 week was amazing. Every single consultant I talked with or e-mailed at Progent was hell bent on getting our system up and was working 24/7 on our behalf."

Progent worked with the customer to quickly understand and assign priority to the mission critical elements that needed to be addressed in order to restart business functions:

  • Active Directory (AD)
  • Electronic Messaging
  • Financials/MRP
To begin, Progent adhered to ransomware event mitigation best practices by halting lateral movement and cleaning up infected systems. Progent then started the process of restoring Microsoft Active Directory, the heart of enterprise networks built on Microsoft Windows technology. Microsoft Exchange messaging will not operate without AD, and the businesses' MRP software utilized SQL Server, which depends on Windows AD for access to the data.

Within 2 days, Progent was able to re-build Active Directory services to its pre-virus state. Progent then helped perform setup and hard drive recovery on essential systems. All Exchange data and attributes were usable, which greatly helped the restore of Exchange. Progent was also able to locate intact OST data files (Outlook Offline Folder Files) on user PCs to recover email data. A not too old off-line backup of the customer's financials/MRP software made it possible to return these required programs back online for users. Although a lot of work was left to recover completely from the Ryuk damage, essential systems were restored quickly:

"For the most part, the production operation showed little impact and we did not miss any customer orders."

During the following few weeks key milestones in the restoration process were achieved in close cooperation between Progent team members and the client:

  • In-house web applications were restored without losing any information.
  • The MailStore Microsoft Exchange Server with over four million historical messages was brought online and available for users.
  • CRM/Orders/Invoices/AP/Accounts Receivables (AR)/Inventory Control capabilities were fully operational.
  • A new Palo Alto 850 security appliance was installed and configured.
  • Most of the user workstations were functioning as before the incident.

"A huge amount of what transpired those first few days is nearly entirely a haze for me, but I will not forget the urgency each of your team put in to give us our company back. I've been working with Progent for the past 10 years, maybe more, and every time I needed help Progent has outperformed my expectations and delivered. This situation was a stunning achievement."

A potential enterprise-killing catastrophe was dodged by results-oriented professionals, a broad spectrum of subject matter expertise, and tight collaboration. Although in retrospect the crypto-ransomware virus attack described here would have been disabled with current security solutions and NIST Cybersecurity Framework best practices, user and IT administrator training, and well designed security procedures for data protection and keeping systems up to date with security patches, the fact is that state-sponsored cybercriminals from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware penetration, feel confident that Progent's roster of experts has proven experience in crypto-ransomware virus defense, mitigation, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), I'm grateful for letting me get rested after we got over the first week. All of you did an fabulous job, and if anyone that helped is in the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Tucson
For ransomware system restoration consulting in the Tucson metro area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent can assist your company to design and implement a smooth transition from a Solaris-based IT system to a network powered by MS Windows and suited for running Microsoft's powerful office productivity suites, business applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and application experts can show you how to preserve your data and reduce productivity discontinuity by designing an efficient migration plan that protects your existing assets in Solaris application and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of current environment, transition strategy and validation, Microsoft Exchange migration services, data and application transition, and server and media migration and economization.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any older release of Windows. Online and onsite assessment and migration services for Windows 10 provided by Progent's experts include ROI analysis, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, telecommuter connectivity, security and compliance, automated deployment and management, network design, wired/wireless convergence, business continuity planning, custom training for IT support staff and end users, and post-migration consulting support.

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    Consultant SQL Server 2019 SSRS

    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and on-premises consulting, software development, and debugging services for organizations of any size who want to upgrade to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers design and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud-based infrastructure into a cohesive intranet solution.

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  • Immediate Solaris Consultancy
    UNIX Networking Consultancy

    Progent's UNIX platform support services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you a convenient one-stop source to help you build and manage a protected and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Slackware.

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  • System Center 2016 Virtual Machine Manager IT Consultants
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    Progent has more than two decades of experience configuring, maintaining and troubleshooting the key platforms that make up Microsoft System Center and can help you to design, install, maintain, and fix your Microsoft System Center 2012 R2 ecosystem to optimize the availability and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent can help you to upgrade to the current edition of System Center from an older one or from a third-party IT management platform to deliver the advantages of best-in-class deployment, management automation, security and compliance, plus infrastructure and critical application availability and performance monitoring.

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