Ransomware : Your Worst Information Technology Nightmare
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a modern cyber pandemic that presents an enterprise-level danger for organizations poorly prepared for an attack. Versions of ransomware such as CrySIS, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been replicating for years and continue to inflict harm. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, as well as daily unnamed malware, not only encrypt online data files but also infect most configured system backup. Information synched to off-site disaster recovery sites can also be encrypted. In a poorly architected environment, this can render automated recovery hopeless and basically sets the network back to square one.

Getting back applications and information after a ransomware intrusion becomes a race against time as the targeted organization tries its best to stop lateral movement and clear the crypto-ransomware and to resume business-critical operations. Because crypto-ransomware needs time to replicate, assaults are often launched during nights and weekends, when successful penetrations may take more time to uncover. This compounds the difficulty of promptly assembling and coordinating a knowledgeable response team.

Progent makes available a range of solutions for securing Tucson enterprises from crypto-ransomware attacks. These include user training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat protection to discover and extinguish day-zero malware attacks. Progent also offers the services of veteran ransomware recovery engineers with the talent and commitment to reconstruct a breached network as quickly as possible.

Progent's Crypto-Ransomware Recovery Services
Following a ransomware penetration, sending the ransom in cryptocurrency does not ensure that cyber hackers will respond with the needed codes to decipher any or all of your data. Kaspersky Labs determined that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well above the average crypto-ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The fallback is to piece back together the key components of your Information Technology environment. Without the availability of essential system backups, this calls for a broad complement of IT skills, professional project management, and the ability to work 24x7 until the task is complete.

For two decades, Progent has provided professional Information Technology services for companies across the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have attained advanced certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have earned internationally-recognized industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise with accounting and ERP application software. This breadth of expertise affords Progent the skills to quickly identify important systems and re-organize the surviving parts of your Information Technology environment after a crypto-ransomware event and configure them into an operational network.

Progent's ransomware team has best of breed project management tools to orchestrate the complex recovery process. Progent knows the importance of working rapidly and together with a customer's management and Information Technology staff to assign priority to tasks and to get essential systems back on line as fast as humanly possible.

Case Study: A Successful Ransomware Virus Recovery
A business contacted Progent after their network system was penetrated by the Ryuk ransomware. Ryuk is thought to have been launched by North Korean state sponsored cybercriminals, suspected of using techniques leaked from America's NSA organization. Ryuk targets specific organizations with limited tolerance for disruption and is one of the most profitable incarnations of crypto-ransomware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturing company based in the Chicago metro area with about 500 staff members. The Ryuk penetration had shut down all essential operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the beginning of the attack and were damaged. The client was pursuing financing for paying the ransom demand (more than $200,000) and hoping for the best, but in the end utilized Progent.

"I cannot tell you enough in regards to the help Progent provided us during the most critical time of (our) businesses existence. We had little choice but to pay the hackers behind this attack except for the confidence the Progent experts afforded us. That you could get our messaging and production servers back into operation in less than one week was something I thought impossible. Each expert I spoke to or e-mailed at Progent was laser focused on getting us restored and was working day and night to bail us out."

Progent worked with the client to rapidly get our arms around and prioritize the essential services that needed to be addressed to make it possible to continue company operations:

  • Active Directory (AD)
  • Electronic Messaging
  • Accounting and Manufacturing Software
To start, Progent followed Anti-virus incident response industry best practices by halting the spread and disinfecting systems. Progent then began the task of recovering Windows Active Directory, the core of enterprise networks built on Microsoft Windows technology. Microsoft Exchange email will not work without Windows AD, and the client's financials and MRP applications used Microsoft SQL, which depends on Windows AD for authentication to the databases.

Within 2 days, Progent was able to re-build Windows Active Directory to its pre-penetration state. Progent then charged ahead with reinstallations and storage recovery of critical servers. All Exchange Server schema and configuration information were intact, which accelerated the restore of Exchange. Progent was also able to collect non-encrypted OST files (Outlook Email Offline Data Files) on various PCs and laptops in order to recover email information. A recent off-line backup of the customer's financials/ERP software made it possible to recover these vital services back servicing users. Although significant work was left to recover totally from the Ryuk damage, essential systems were recovered quickly:

"For the most part, the manufacturing operation never missed a beat and we made all customer deliverables."

Over the following month key milestones in the recovery project were completed through tight collaboration between Progent consultants and the client:

  • In-house web applications were restored without losing any information.
  • The MailStore Server with over four million historical messages was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/AR/Inventory Control capabilities were fully restored.
  • A new Palo Alto Networks 850 firewall was set up.
  • Ninety percent of the user desktops and notebooks were fully operational.

"Much of what occurred in the early hours is nearly entirely a fog for me, but my team will not forget the countless hours each and every one of the team put in to help get our business back. I've trusted Progent for the past ten years, possibly more, and each time I needed help Progent has come through and delivered as promised. This time was no exception but maybe more Herculean."

A possible business disaster was averted with dedicated experts, a wide array of subject matter expertise, and tight collaboration. Although in analyzing the event afterwards the ransomware attack described here would have been identified and blocked with current security systems and best practices, user education, and properly executed incident response procedures for data backup and keeping systems up to date with security patches, the reality is that government-sponsored cybercriminals from China, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware incident, feel confident that Progent's roster of professionals has extensive experience in ransomware virus defense, removal, and data recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), I'm grateful for allowing me to get rested after we got over the most critical parts. Everyone did an impressive effort, and if any of your team is visiting the Chicago area, a great meal is on me!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Tucson
For ransomware cleanup consulting in the Tucson area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Meraki Wi-Fi AP consultants offer online and onsite support services to help organizations of any size to plan, deploy, manage, expand or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can help you to configure and manage Cisco's Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology such as Catalyst and Nexus switches, ASR routers and ASA firewalls to build a cohesive ecosystem that delivers identical connectivity, performance, security, ease of management and availability for wired and Wi-Fi users irrespective of their mobility or computing device.

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    Cisco has designed a full product line of routers that includes appliances built to deliver the protection, bandwidth, and availability demanded by organizations ranging from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and system uptime. Progent can show you how to choose and integrate Cisco routers to establish a reliable infrastructure for your network and to make it easy to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS operating system, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Series Routers.

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    The complexity and integration demands of Microsoft Windows Servers requires a network consulting team with hands-on experience and in-depth knowledge in planning and integrating seamless, end-to-end network technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your strategic objectives. Progent's IT support can help you with designing, installing, administering, and troubleshooting Windows Server systems that maximize the business value of your computer network. Progent's consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other desktop clients.

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    Progent offers national remote technical support and troubleshooting services for businesses who run Apple Mac OS X networks or whose information systems feature a mix of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's experts can provide Mac clients a variety of services including desktop support, migration to the latest version of OS X from earlier versions of macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent can also help you with Apple iPhone and Apple iPad integration and management, or moving to Apple's iCloud services. Remote IT help provides optimum return for your information technology dollar by protecting client efficiency and shortening the hours charged for network analysis and repair. Sophisticated remote support tools and skilled service specialists and engineers combine to enable Progent to handle most network problems without squandering time and expense by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or through a combination of phone help and remote access. Progent can make available Cisco certified CCIE network engineers and CISSP and ISSAP certified security professionals to help with the toughest network problems.

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    Progent's Cisco-certified wireless integration consulting experts can assist you to deploy, administer, and debug Cisco Small Business Wi-Fi Access Points.

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    Cisco's security and offsite access technology for small to mid-size businesses offer a full range of manageable protection hardware and software to let you protect your wired and wireless network infrastructure. Cisco's VPN line includes routers and switches, firewalls, and Virtual Private Network solutions. Progent's professional staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert (CCIE) and CCNP qualifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that align most closely with your business objectives.

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