Ransomware : Your Feared IT Disaster
Ransomware  Recovery ConsultantsCrypto-Ransomware has become a too-frequent cyber pandemic that presents an enterprise-level danger for businesses of all sizes unprepared for an attack. Multiple generations of ransomware such as CryptoLocker, WannaCry, Locky, SamSam and MongoLock cryptoworms have been around for a long time and continue to cause damage. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, plus additional unnamed malware, not only do encryption of online information but also infiltrate many configured system protection mechanisms. Files synchronized to the cloud can also be ransomed. In a poorly designed system, this can render automated recovery hopeless and basically sets the network back to zero.

Recovering applications and data after a crypto-ransomware event becomes a race against the clock as the victim fights to stop lateral movement and cleanup the virus and to resume business-critical activity. Because ransomware requires time to spread, penetrations are frequently sprung during weekends and nights, when attacks are likely to take longer to uncover. This compounds the difficulty of rapidly marshalling and organizing a knowledgeable mitigation team.

Progent offers a variety of services for protecting Tucson businesses from crypto-ransomware events. These include user education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based threat defense to detect and disable zero-day malware assaults. Progent in addition provides the services of veteran ransomware recovery consultants with the talent and perseverance to restore a compromised environment as soon as possible.

Progent's Ransomware Recovery Support Services
Following a crypto-ransomware attack, sending the ransom demands in cryptocurrency does not provide any assurance that cyber hackers will provide the needed codes to unencrypt all your files. Kaspersky Labs determined that 17% of ransomware victims never restored their information after having paid the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the typical crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The alternative is to piece back together the vital elements of your IT environment. Absent access to full information backups, this calls for a wide complement of skill sets, professional team management, and the ability to work non-stop until the job is completed.

For two decades, Progent has provided expert IT services for companies throughout the United States and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have attained high-level certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have earned internationally-renowned industry certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience with accounting and ERP applications. This breadth of experience gives Progent the ability to rapidly understand necessary systems and organize the remaining parts of your computer network environment following a ransomware event and assemble them into an operational network.

Progent's recovery team of experts utilizes top notch project management applications to orchestrate the complex restoration process. Progent understands the importance of working quickly and in unison with a client's management and Information Technology staff to prioritize tasks and to get essential applications back on line as soon as humanly possible.

Business Case Study: A Successful Ransomware Virus Recovery
A customer engaged Progent after their company was taken over by Ryuk ransomware virus. Ryuk is believed to have been launched by North Korean government sponsored cybercriminals, suspected of using algorithms leaked from the U.S. National Security Agency. Ryuk targets specific organizations with little or no tolerance for disruption and is one of the most profitable examples of ransomware viruses. Major targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing business located in Chicago with about 500 employees. The Ryuk penetration had frozen all company operations and manufacturing processes. The majority of the client's system backups had been on-line at the beginning of the attack and were eventually encrypted. The client considered paying the ransom demand (more than two hundred thousand dollars) and hoping for good luck, but ultimately brought in Progent.

"I cannot thank you enough in regards to the support Progent gave us throughout the most stressful period of (our) company's life. We most likely would have paid the cyber criminals if not for the confidence the Progent group provided us. The fact that you could get our e-mail and important applications back on-line quicker than one week was amazing. Every single expert I worked with or texted at Progent was amazingly focused on getting us back on-line and was working 24/7 on our behalf."

Progent worked hand in hand the customer to quickly identify and assign priority to the most important applications that needed to be recovered to make it possible to restart company functions:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To begin, Progent followed AV/Malware Processes event response industry best practices by isolating and cleaning up infected systems. Progent then initiated the task of restoring Active Directory, the key technology of enterprise systems built on Microsoft technology. Exchange email will not work without Windows AD, and the customer's accounting and MRP software utilized Microsoft SQL, which needs Windows AD for authentication to the information.

In less than 2 days, Progent was able to recover Active Directory to its pre-penetration state. Progent then completed reinstallations and storage recovery on needed applications. All Exchange Server data and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to locate non-encrypted OST data files (Outlook Offline Folder Files) on various workstations and laptops to recover mail information. A not too old offline backup of the customer's accounting/MRP software made them able to return these vital programs back available to users. Although major work remained to recover totally from the Ryuk event, core systems were returned to operations quickly:

"For the most part, the assembly line operation showed little impact and we did not miss any customer orders."

During the following month critical milestones in the recovery project were achieved in close collaboration between Progent team members and the customer:

  • In-house web applications were returned to operation with no loss of information.
  • The MailStore Exchange Server exceeding 4 million historical emails was brought online and available for users.
  • CRM/Orders/Invoices/AP/AR/Inventory modules were fully recovered.
  • A new Palo Alto 850 security appliance was brought online.
  • Nearly all of the user workstations were back into operation.

"Much of what transpired in the initial days is nearly entirely a haze for me, but my management will not soon forget the care each of the team accomplished to give us our business back. I have trusted Progent for the past 10 years, maybe more, and each time I needed help Progent has impressed me and delivered as promised. This time was a Herculean accomplishment."

A possible business-ending disaster was dodged by dedicated experts, a wide array of technical expertise, and close teamwork. Although upon completion of forensics the crypto-ransomware incident described here would have been identified and disabled with modern cyber security solutions and NIST Cybersecurity Framework best practices, staff training, and well designed security procedures for information backup and applying software patches, the reality remains that government-sponsored cyber criminals from Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a crypto-ransomware penetration, feel confident that Progent's team of experts has substantial experience in ransomware virus defense, mitigation, and data recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), I'm grateful for making it so I could get rested after we got through the first week. Everyone did an incredible job, and if any of your guys is around the Chicago area, dinner is on me!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Tucson
For ransomware cleanup consulting services in the Tucson area, call Progent at 800-462-8800 or see Contact Progent.

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    If your company operates a UNIX or Linux network or a multi-OS network, Progent's CISA and CISM-certified security specialists can assist your whole enterprise in a wide range of security topics including security administration practices, security design and models, access management systems and techniques, applications development security, operations security, physical security, telecommunications, infrastructure and Internet security, and disaster recovery planning. CISM and CISSP stipulate the fundamental skills and international standards of knowledge that network security managers are expected to possess. These accreditations give IT management the assurance that consultants who have earned their CISA or CISSP qualification have the background and theory to deliver world-class security management and consulting services.

  • System Center 2012 Virtual Machine Manager IT Consulting IT Consultant SCVMM 2012 Live Migration
  • System Center 2016 Configuration System Center 2016 and NetApp Integration Engineer
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  • Altaro VM Backup with Exchange Remote Support Services
    Altaro VM Backup Cloud Management Support and Integration

    Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a reliable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted environments and also supports cost-effective backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or on-premises consulting services to assist you to design, install, manage and debug a modern backup/restore solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup software.

  • Technical Support 64-bit Upgrade Technical Support 64-bit Upgrade
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  • Cybersecurity Group Juniper SRX100 Router
    Security Company Juniper SRX100 Router

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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  • Top Rated Windows 7 Backup and Restore Consultant Services Microsoft Certified Partner Remote Technical Support Windows 7 64-bit Upgrade
  • Tucson Arizona Tucson Spora Crypto-Ransomware Settlement Expertise 24x7 Tucson Ryuk Ransomware Settlement Help Tucson, AZ, U.S.A.
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  • Solaris-Windows Upgrade
    Solaris Upgrade Consulting

    Progent can help you to plan and implement an efficient transition from a Solaris-based IT system to a network based on Windows and suited for running Microsoft's familiar office productivity software, commercial applications, and developer platforms. Progent's Solaris, Windows and Cisco consultants and application specialists can assist you to preserve your data and minimize business discontinuity by developing an efficient migration strategy that protects your current investments in Solaris software and technology. UNIX-to-Windows migration consulting services offered by Progent include evaluation of current infrastructure, migration strategy and validation, Microsoft Exchange migration expertise, data and application migration, and processor and media migration and economization.

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  • Tucson Consulting Services for IT Service Providers in Tucson - Seamless Temporary IT Support Assistance Consulting Expertise for Computer Support Companies nearby Tucson - Short-Term Support Staff Augmentation
  • Tucson Critical Ransomware Cleanup Consultants Tucson International Airport TUS Tucson CryptoLocker Repair Support Services
  • Tucson Egregor Ransomware Forensics Tucson Tucson Ransomware Forensics Analysis
  • Tucson Conti Crypto-Ransomware Removal Tucson, Pima County
  • Tucson International Airport TUS Cisco Information Technology Integrators Cisco Network Installations Tucson International Airport TUS
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  • Solaris Support and Setup
    Sun Solaris Integration

    Progent's Sun Solaris platform consulting services provide small and mid-size businesses and software developers assistance with administering and maintaining Sun Solaris systems that run with Microsoft-powered networks. Progent offers your organization contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of expertise provides you with an easy single consulting firm to help you build and maintain a secure and robust mixed-platform network and communications infrastructure that supports Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

  • Tucson Online Consulting Tucson Engineer
  • Tucson Ryuk Crypto-Ransomware Infection System-Rebuild Case Study Pima County Tucson Arizona Tucson Spora Crypto-Ransomware Cleanup
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  • Tucson Supplemetary IT Staffing Services Tucson Arizona Tucson Supplemetary IT Staffing Help Tucson, Pima County
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  • Microsoft SQL Server Cluster Support
    On-site Support Fault-tolerant Clustered Servers

    Progent offers Microsoft Windows Cluster Server consulting to help your organization deploy zero-downtime clustered servers designed to provide 24x7 operation. Clustered Windows servers for zero-downtime networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Cluster. By assisting you t plan high availability clustered server environments based on Microsoft Windows Server Cluster 2003, Progent's Certified Windows consultants make sure that your fault-tolerant server clusters are set up to maximize the competitive advantage of your IT network.

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  • Unity Express Support Services Unified CM SIP gateway Online Support Services
  • Urgent MCSE Expert Certified Lync Server 2013 Persistent Chat Engineers Lync Server 2013 and SharePoint Professional
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  • Urgent Macintosh OS X Technical Support OS X Technical Support

  • Professionals Meraki 802.11ax Access Point
    Meraki Outdoor Wi-Fi Access Point Outsourcing

    Progent's Cisco Meraki Wi-Fi AP experts offer remote and on-premises support services to assist organizations of any size to design, install, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist your business to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive ecosystem that provides identical connectivity, responsiveness, security, manageability and availability for wired and wireless clients irrespective of their mobility or device.

  • Tucson Hermes Ransomware Repair Tucson, AZ
  • Urgent Specialist Exchange 2016 Upgrade Planning Exchange Server 2016 Upgrade Planning IT Services
  • VB.NET Development Firms .NET Linux Programmer
  • Web Application Security Assessment Technology Professional Computer Security Assessment Consultant Services
  • Windows 2008 R2 Technical Support MCSE Expert Certified Help and Support Windows 2008 R2
  • Windows Server 2008 R2 Onsite Technical Support Windows Server 2008 BranchCache Specialists

  • SQL Server 2017 Security and Compliance Consultant Services
    SQL Server 2017 Professionals

    Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business benefits of migrating to SQL Server 2017 and can help your organization to design and implement a cost-effective migration of your databases and applications to any network model including onsite, cloud-hosted, or hybrid. Progent's consultants can provide online or on-premises support services ranging from as-needed design review or debugging to end-to-end project management to make sure your SQL Server 2017 project is carried out on schedule and within budget.

  • Windows Server Essentials Professional Windows Server Essentials Remote Web Access Specialist

  • Private Cloud Solutions Consultant Services
    Consultancy ProSight Private Cloud Hosting Services

    Progent's ProSight Virtual Hosting service offers advanced virtualization architecture, a state-of-the-art data center, and the technical support services of Progent's Microsoft-certified engineering team to provide small companies with a comprehensive IT outsourcing alternative that improves network availability and security, eliminates management hassle, and cuts costs. With Private Cloud Hosting, a smaller company can have each of its operating system platforms and critical application servers supported within a secure and fault tolerant facility on a high-performance, high-availability virtual server configured and maintained by Progent's network support experts.

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  • iPad Online Support 24/7 macOS and OS X Consulting
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  • Project Design Tuning Consulting
    Project Implementation Consulting Services

    For advanced project management support, Progent can provide the services of senior IT experts with years of experience in IT management, application development, and process design for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to assist enterprise customers adhere to best practices to ensure that major projects are completed on time and on budget.

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