Ransomware : Your Crippling Information Technology Catastrophe
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a modern cyberplague that presents an enterprise-level danger for businesses of all sizes unprepared for an assault. Multiple generations of crypto-ransomware like the Dharma, Fusob, Locky, Syskey and MongoLock cryptoworms have been circulating for a long time and still inflict havoc. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with daily unnamed newcomers, not only encrypt on-line data but also infiltrate all accessible system restores and backups. Information synched to the cloud can also be encrypted. In a poorly designed data protection solution, this can make automatic restoration impossible and basically knocks the entire system back to square one.

Recovering applications and information after a ransomware outage becomes a sprint against the clock as the targeted business struggles to contain the damage, cleanup the crypto-ransomware, and resume enterprise-critical operations. Due to the fact that ransomware needs time to replicate throughout a targeted network, assaults are usually sprung at night, when successful penetrations in many cases take longer to discover. This multiplies the difficulty of quickly mobilizing and coordinating an experienced mitigation team.

Progent provides an assortment of support services for securing Tucson enterprises from ransomware events. These include staff education to help recognize and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based threat defense to discover and disable day-zero malware attacks. Progent also can provide the services of seasoned crypto-ransomware recovery consultants with the skills and commitment to rebuild a breached network as soon as possible.

Progent's Ransomware Recovery Services
Soon after a crypto-ransomware event, even paying the ransom demands in cryptocurrency does not provide any assurance that cyber criminals will provide the keys to decipher any or all of your files. Kaspersky ascertained that seventeen percent of ransomware victims never restored their files after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms are typically several hundred thousand dollars. For larger organizations, the ransom demand can reach millions of dollars. The fallback is to piece back together the key elements of your IT environment. Absent access to essential system backups, this calls for a broad complement of IT skills, professional project management, and the willingness to work 24x7 until the job is over.

For two decades, Progent has provided expert Information Technology services for businesses across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have attained high-level industry certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have garnered internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, SANS GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has expertise in accounting and ERP software solutions. This breadth of expertise gives Progent the ability to rapidly understand critical systems and organize the remaining components of your network system after a ransomware attack and rebuild them into an operational system.

Progent's security group utilizes best of breed project management systems to coordinate the complicated restoration process. Progent appreciates the urgency of working swiftly and in unison with a customer's management and Information Technology resources to prioritize tasks and to put critical services back on-line as soon as possible.

Customer Case Study: A Successful Ransomware Attack Response
A client hired Progent after their company was attacked by Ryuk ransomware virus. Ryuk is believed to have been deployed by North Korean government sponsored hackers, suspected of using approaches leaked from the United States National Security Agency. Ryuk targets specific organizations with limited tolerance for operational disruption and is among the most profitable iterations of ransomware viruses. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing business headquartered in the Chicago metro area and has around 500 workers. The Ryuk penetration had disabled all company operations and manufacturing processes. Most of the client's data backups had been on-line at the time of the intrusion and were eventually encrypted. The client was actively seeking loans for paying the ransom (more than $200K) and wishfully thinking for the best, but in the end called Progent.


"I cannot speak enough about the help Progent gave us during the most stressful period of (our) businesses survival. We may have had to pay the cyber criminals if not for the confidence the Progent group gave us. The fact that you could get our e-mail and critical applications back online quicker than five days was amazing. Each consultant I worked with or e-mailed at Progent was totally committed on getting our company operational and was working non-stop on our behalf."

Progent worked together with the customer to rapidly understand and assign priority to the key elements that had to be restored in order to restart business functions:

  • Windows Active Directory
  • Email
  • Accounting and Manufacturing Software
To start, Progent followed AV/Malware Processes event mitigation best practices by halting lateral movement and clearing infected systems. Progent then began the work of rebuilding Active Directory, the key technology of enterprise environments built on Microsoft Windows Server technology. Microsoft Exchange messaging will not work without Windows AD, and the client's accounting and MRP system used Microsoft SQL, which needs Active Directory services for access to the database.

In less than two days, Progent was able to re-build Windows Active Directory to its pre-virus state. Progent then performed rebuilding and storage recovery of needed servers. All Microsoft Exchange Server schema and attributes were intact, which facilitated the rebuild of Exchange. Progent was also able to locate non-encrypted OST data files (Microsoft Outlook Off-Line Data Files) on team PCs to recover email data. A recent off-line backup of the businesses manufacturing systems made them able to return these essential programs back online for users. Although significant work needed to be completed to recover completely from the Ryuk damage, critical services were returned to operations quickly:


"For the most part, the manufacturing operation was never shut down and we made all customer deliverables."

Over the following couple of weeks critical milestones in the restoration project were achieved in tight cooperation between Progent consultants and the customer:

  • In-house web applications were brought back up without losing any information.
  • The MailStore Server exceeding four million archived messages was brought online and accessible to users.
  • CRM/Orders/Invoicing/AP/AR/Inventory functions were 100% functional.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • 90% of the user desktops were back into operation.

"A huge amount of what happened in the initial days is nearly entirely a fog for me, but my team will not soon forget the commitment each of your team put in to give us our company back. I have trusted Progent for at least 10 years, possibly more, and every time Progent has impressed me and delivered as promised. This time was a testament to your capabilities."

Conclusion
A probable business-ending disaster was averted with top-tier experts, a broad array of subject matter expertise, and tight teamwork. Although in retrospect the crypto-ransomware virus incident described here should have been stopped with modern cyber security technology and recognized best practices, user education, and properly executed incident response procedures for data protection and proper patching controls, the reality is that state-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a ransomware penetration, remember that Progent's roster of experts has extensive experience in ransomware virus defense, removal, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thanks very much for letting me get rested after we got past the first week. Everyone did an amazing effort, and if any of your team is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Tucson
For ransomware system restoration consulting in the Tucson area, call Progent at 800-462-8800 or see Contact Progent.



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    Barracuda Backup is a low-cost, subscription-based backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a custom-designed hardware appliance built by Barracuda or a virtual appliance with comparable features but which utilizes your existing storage infrastructure. Barracuda Backup safeguards vital business data generated on-premises, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting support services to help your business to design, integrate, manage and repair a BDR system built on Barracuda Backup.

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    Progent's certified ISA Server consultants have long backgrounds with Internet Security and Acceleration Server developing ISA Server-based security solutions for information systems with many sites, mobile users, and line-of-business web applications. Progent's ISA Firewall consultants are available to assist your small business in planning and deploying an installation of ISA 2000 Server or ISA 2004 Server that meets your information security requirements without overly limiting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of Internet Security and Acceleration Server.

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    Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by each consultant to every client. The practice of detailing and organizing support records results in more effective support and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who won't release vital service information.

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    Progent's UNIX family consulting services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise offers you a convenient one-stop source to show you how to create and maintain a secure and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent has been delivering SharePoint support since the initial product was released more than 20 years ago, and Progent has the breadth and depth of IT knowledge to assist organizations of any size to design and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that bring substantial business value to your information network. Progent's Microsoft-certified consulting team can assist you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older releases of SharePoint or from another collaboration solution; decide whether an on-premises, online or hybrid configuration is best suited for your company; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide comprehensive project management support or can help in specific tasks related to your SharePoint 2013 deployment.

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    Progent's Microsoft-certified failover clustering experts can assist companies of all sizes to assess the benefits of utilizing Microsoft Windows Server 2012 failover clustering technology to build an advanced high-availability/disaster recovery solution, help you to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting services and technical support for clusters that include physical servers or virtual ones, and show you how to streamline the administration of failover clusters.

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    Progent's Microsoft-certified experts have two decades of background providing e-mail and unified telecommunications/email solutions for businesses. Progent offers affordable Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, provide fault tolerant email, and facilitate remote and wireless email access. Progent's Microsoft Exchange help and support offerings can aid you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT server or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Exchange Server 2010.

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