Ransomware : Your Worst IT Disaster
Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyber pandemic that represents an existential danger for businesses poorly prepared for an attack. Multiple generations of crypto-ransomware like the CrySIS, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for years and continue to cause havoc. Modern versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as daily unnamed viruses, not only do encryption of on-line critical data but also infiltrate any available system backup. Data replicated to the cloud can also be encrypted. In a vulnerable system, it can make automatic restoration useless and effectively sets the datacenter back to zero.

Getting back services and data after a ransomware event becomes a race against the clock as the targeted business fights to contain and eradicate the ransomware and to resume business-critical operations. Because ransomware needs time to move laterally, penetrations are frequently sprung during weekends and nights, when attacks typically take longer to recognize. This compounds the difficulty of rapidly mobilizing and orchestrating a knowledgeable response team.

Progent provides a variety of support services for securing Tucson organizations from ransomware attacks. These include staff training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus installation of next-generation security solutions with AI technology to quickly identify and disable zero-day threats. Progent in addition can provide the services of veteran ransomware recovery consultants with the track record and perseverance to reconstruct a breached system as quickly as possible.

Progent's Ransomware Recovery Help
Soon after a crypto-ransomware event, paying the ransom demands in cryptocurrency does not guarantee that criminal gangs will respond with the keys to unencrypt all your data. Kaspersky determined that 17% of crypto-ransomware victims never restored their information even after having paid the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET determined to be around $13,000 for smaller businesses. The other path is to piece back together the essential elements of your IT environment. Without the availability of complete system backups, this requires a broad range of IT skills, well-coordinated project management, and the ability to work 24x7 until the recovery project is completed.

For decades, Progent has made available professional Information Technology services for companies across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have attained high-level industry certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have earned internationally-recognized industry certifications including CISA, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has expertise in accounting and ERP applications. This breadth of expertise provides Progent the ability to quickly ascertain necessary systems and consolidate the surviving parts of your IT system after a crypto-ransomware attack and rebuild them into a functioning network.

Progent's ransomware team has best of breed project management systems to orchestrate the sophisticated restoration process. Progent understands the urgency of working rapidly and together with a client's management and IT resources to assign priority to tasks and to get essential systems back on line as soon as possible.

Business Case Study: A Successful Crypto-Ransomware Attack Restoration
A client escalated to Progent after their network was attacked by the Ryuk ransomware virus. Ryuk is generally considered to have been created by Northern Korean state cybercriminals, possibly adopting strategies exposed from the United States NSA organization. Ryuk attacks specific companies with limited ability to sustain disruption and is among the most lucrative versions of ransomware. Major organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturer located in the Chicago metro area and has about 500 staff members. The Ryuk attack had paralyzed all business operations and manufacturing capabilities. Most of the client's data protection had been online at the time of the intrusion and were encrypted. The client was taking steps for paying the ransom demand (in excess of two hundred thousand dollars) and hoping for the best, but ultimately called Progent.

"I can't speak enough in regards to the support Progent gave us throughout the most stressful time of (our) businesses existence. We had little choice but to pay the cyber criminals behind the attack if it wasn't for the confidence the Progent experts afforded us. That you were able to get our messaging and essential servers back quicker than 1 week was incredible. Every single consultant I worked with or e-mailed at Progent was laser focused on getting us back online and was working 24/7 on our behalf."

Progent worked hand in hand the customer to rapidly assess and prioritize the critical systems that had to be recovered to make it possible to restart company operations:

  • Windows Active Directory
  • Electronic Messaging
  • MRP System
To start, Progent adhered to AV/Malware Processes incident mitigation industry best practices by halting lateral movement and disinfecting systems. Progent then started the process of recovering Microsoft Active Directory, the core of enterprise systems built upon Microsoft Windows technology. Microsoft Exchange Server email will not work without Windows AD, and the customer's MRP software leveraged Microsoft SQL Server, which requires Active Directory services for security authorization to the information.

In less than two days, Progent was able to re-build Active Directory to its pre-virus state. Progent then charged ahead with rebuilding and hard drive recovery on critical systems. All Exchange Server data and attributes were usable, which facilitated the rebuild of Exchange. Progent was also able to collect non-encrypted OST files (Outlook Off-Line Data Files) on staff PCs and laptops to recover email data. A not too old offline backup of the client's financials/MRP systems made it possible to restore these vital services back online. Although significant work was left to recover completely from the Ryuk event, the most important systems were recovered quickly:

"For the most part, the production operation never missed a beat and we did not miss any customer shipments."

Over the following few weeks critical milestones in the recovery project were made through close collaboration between Progent team members and the customer:

  • Self-hosted web applications were restored with no loss of data.
  • The MailStore Exchange Server exceeding four million archived emails was brought online and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control functions were fully functional.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • Ninety percent of the desktops and laptops were operational.

"A huge amount of what happened those first few days is nearly entirely a fog for me, but I will not soon forget the urgency all of you put in to help get our business back. I've utilized Progent for the past ten years, maybe more, and each time Progent has shined and delivered as promised. This situation was a life saver."

A probable company-ending catastrophe was evaded due to top-tier professionals, a wide spectrum of subject matter expertise, and tight collaboration. Although upon completion of forensics the ransomware virus penetration described here would have been blocked with current security technology solutions and security best practices, team training, and properly executed incident response procedures for data backup and applying software patches, the fact is that government-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a crypto-ransomware incursion, feel confident that Progent's roster of professionals has a proven track record in ransomware virus blocking, remediation, and data restoration.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thank you for allowing me to get some sleep after we got over the initial fire. Everyone did an incredible effort, and if any of your guys is in the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Tucson
For ransomware system recovery consulting services in the Tucson area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent's Microsoft-certified consultants offer small and medium sized businesses IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, groups and data. SharePoint Portal Server offers a common spot for your workers or customers to connect to, manage, distribute and manipulate relevant data, files, and software and to communicate with one another. It enables faster and more intelligent decisions, more effective sharing across teams and more streamlined business processes. The primary goal of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge available within and without a business network. Windows SharePoint Services connect workers, clients, workgroups and projects with the information they've developed in a way that makes data easy to locate, download and re-use.

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  • Remote Support and Setup Automatic Topology Diagrams
    On-site Support Network Services Monitoring

    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance issues.

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  • Urgent CCIE Certified Catalyst 802.11ax Wireless Technical Support Services Cisco Expert Integration Support Catalyst 9100 Series Access Point
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  • Windows 2008 R2 Specialists Windows Server 2008 BranchCache Technology Professional

  • Exchange 2003 Server Upgrade Outsourcing
    Expert Microsoft Certified Help and Support Exchange Server 2003

    Progent's Microsoft Premier engineers can provide expert support for major implementations of Microsoft Exchange Server. Progent's consultants can show you how to plan multi-location Exchange installations or updates and can supply onsite personnel to help large companies with installations of Exchange Server 2007 in the or any area covered by Progent's engineers.

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    Emergency Dharma ransomware recovery Consultant Services

    Progent's experienced ransomware recovery consultants can help your business to reconstruct a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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  • Windows Server 2012R2 Live Migration Consultant Services Remote Microsoft Expert Windows Server 2012 R2 Hyper-V Virtual Switch IT Consultants
  • Windows and Linux Setup and Support Professionals Linux with Windows

  • Apple Mac with Windows integration IT Consultants
    Apple Mac with Windows integration Online Support

    Progent's support experts in Mac and Windows technology can show you how to combine Apple Macintosh and Windows systems into seamless networks with full sharing and workgroup functionality. Enabling productive co-existence among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Mac and Windows technology. Progent's background in Microsoft and Apple consulting makes it possible to provide world class assistance to businesses that depend on these technologies to maintain their strategic edge. Progent can also assist your business to interface Apple's iPhones and iPads with your Windows network.

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  • Development Crystal Reports
    Power View Developer Firm

    Progent offers remote and on premises consulting to help you with any aspect of BI reporting ranging from troubleshooting or modernizing applications to designing and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can help your company to support your current reporting system, help you to migrate databases and applications from an outdated reporting platform to a current one, and deliver custom online mentoring tailored to your individual needs. Progent's management reporting professionals offer expertise in all popular BI reporting tools such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, and Report Builder.

  • wireless IP phone integration IT Consultants Remote wireless IP phone configuration Setup and Support

  • Top SharePoint 2003 Help and Support
    SharePoint Server Support and Integration

    Progent's Microsoft-certified consultants offer businesses of any size consulting, troubleshooting, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web-based technology for intelligently connecting people, teams and data. SharePoint Server offers a common spot for your employees or customers to access, manage, distribute and interact with relevant information, documents, and software and to interact with one another. Microsoft SharePoint enables quicker and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services join employees, clients, teams and projects with the knowledge they've developed in a way that makes data easy to locate, download and re-use. Progent's certified SharePoint consultants can help you to maintain your current SharePoint solution or upgrade to the latest version of SharePoint.

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