Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when IT personnel may take longer to recognize a breach and are least able to mount a quick and coordinated defense. The more lateral movement ransomware is able to manage inside a victim's network, the longer it takes to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to complete the urgent first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the Eugene area to identify and quarantine breached servers and endpoints and protect undamaged resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Eugene
Modern strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible system restores. Data synched to the cloud can also be impacted. For a vulnerable network, this can make system restoration nearly impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom payment in exchange for the decryption tools required to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") information and hackers require an extra ransom in exchange for not publishing this data on the dark web. Even if you can rollback your system to a tolerable date in time, exfiltration can be a major problem depending on the sensitivity of the stolen information.

The restoration work subsequent to ransomware attack involves a number of distinct stages, the majority of which can proceed in parallel if the response workgroup has a sufficient number of members with the required experience.

  • Containment: This time-critical initial step requires arresting the lateral progress of ransomware within your network. The more time a ransomware assault is allowed to run unrestricted, the longer and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment activities include isolating affected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the IT system to a minimal acceptable level of capability with the shortest possible downtime. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often see it as an existential issue for their business. This project also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and safe remote access. Progent's ransomware recovery team uses advanced workgroup tools to organize the complicated recovery process. Progent understands the urgency of working rapidly, continuously, and in concert with a client's management and network support group to prioritize activity and to get vital resources back online as fast as feasible.
  • Data restoration: The effort required to restore files impacted by a ransomware attack depends on the state of the systems, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can take down key databases which, if not properly closed, might need to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical applications depend on SQL Server. Often some detective work could be required to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and notebooks that were not connected during the attack. Progent's Altaro VM Backup consultants can help you to deploy immutable backup for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be erased or modified by anyone including root users. Immutable storage adds an extra level of protection and recoverability in case of a successful ransomware attack.
  • Implementing advanced antivirus/ransomware protection: ProSight ASM uses SentinelOne's machine learning technology to offer small and mid-sized companies the advantages of the identical anti-virus tools used by many of the world's biggest corporations including Walmart, Visa, and Salesforce. By providing in-line malware blocking, identification, containment, recovery and forensics in one integrated platform, ProSight ASM cuts total cost of ownership, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance carrier, if there is one. Activities include establishing the type of ransomware used in the attack; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement and timeline with the hacker; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryption utility; debugging decryption problems; creating a clean environment; remapping and connecting datastores to match precisely their pre-encryption state; and recovering physical and virtual devices and services.
  • Forensic analysis: This process is aimed at discovering the ransomware attack's storyline across the network from start to finish. This audit trail of how a ransomware assault travelled through the network helps your IT staff to assess the damage and brings to light gaps in rules or processes that should be corrected to prevent later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensic analysis is commonly given a high priority by the insurance provider. Since forensics can take time, it is critical that other key activities such as operational resumption are pursued in parallel. Progent has an extensive team of IT and security professionals with the skills needed to carry out activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite IT services throughout the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have earned advanced certifications in core technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial management and ERP application software. This breadth of skills allows Progent to identify and consolidate the surviving parts of your information system following a ransomware intrusion and rebuild them quickly into a functioning system. Progent has worked with top insurance carriers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Eugene
For ransomware system recovery consulting services in the Eugene metro area, call Progent at 800-462-8800 or see Contact Progent.

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    Systems Management Server 2003 provides extra capability for change and configuration management of Windows-based networks via introducing Feature Packs. Feature Packs lower the net operational costs of managing and deploying software products by making it easier to copy system images, manage mobile devices, and run management tools. In addition to alerting you about techniques to save management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and implement IT projects that cover processes that Feature Packs are intended to make more efficient. Progent's adoption and update services can minimize spending and reduce business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can help you develop efficient processes and standards to manage PDAs and intelligent portable communication devices so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to design a security strategy that incorporates policies, processes and technologies to keep your IT computer system safe.

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    The Progent Test and Training Lab located at the QTS Colocation Center can be used for testing mission-critical applications, developing cost-effective system upgrade methodologies, assessing and optimizing performance, designing or verifying business continuity solutions, resolving compatibility issues, and establishing training systems for new products and technologies. For Progent customers without sufficient in-house resources to assemble proper test systems, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping vital IT projects on schedule.

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    E-Mail Guard is a complete solution for blocking spam and viruses. E-Mail Guard addresses the security and administration of corporate email by providing continually improved spam and virus blocking, policy management, content filtering, and protection against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes monitoring, management and reporting utilities as well as outbound email testing to let you repair your email environment and define and regulate corporate security policy.

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    Microsoft WSUS allows network managers to install and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, network support personnel can completely and easily manage the installation of patches that are published via Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial setup of Microsoft WSUS such as planning the Microsoft Software Update Services deployment, setting up user's computers, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.

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    Progent's Microsoft-certified consultants can provide computer support and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent's support professionals can show you how to plan, integrate, troubleshoot and administer the entire family of Windows .NET Servers including SQL Server, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager.

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    Progent's Cisco IP phone and video IP phone experts can assist your business to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP products to the latest media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously branded CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Unified CM apps that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, deploying ISR routers with CUBE internetworking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

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    Progent's Linux consulting experts offer small and mid-size businesses and developers help with managing and maintaining Linux computers that operate with Microsoft-powered networks. Progent offers your organization access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise offers you a convenient one-stop consulting firm to show you how to create and maintain a secure and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft coexistence by integrating MS Windows with leading Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Application Publishing with ISA Server 2006 allows greater control over intranet applications while enabling increased productivity by making these applications accessible to authorized remote or mobile users. Internet Security and Acceleration Server helps guard corporate applications, services, and information throughout all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-premier Internet Security and Acceleration Server consultants can show you how to design, deploy, set up, and maintain Internet Security and Acceleration Server 2006 on your system so your business benefits from a smart and economical combination of security, productivity, and performance.

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    Progent's Duo service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices.

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    Progent's Meraki wireless AP consultants offer online and on-premises support to help organizations of any size to plan, install, maintain, upgrade or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist your business to configure and support Meraki-based Wi-Fi infrastructure for sites that can range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive network infrastructure that provides identical connectivity, responsiveness, security, ease of management and availability for wired and wireless users irrespective of their mobility or computing device.

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    Cisco's wireless IP phones are industrial-grade Wi-Fi handsets designed for workers who are on the move within office, hospitality, retail or other venues where management requires user endpoints that provide more administrative control, security and durability than is achievable with the BYOD mode of mobile collaboration. Successful integration of Cisco's wireless VoIP phones typically demands that IT teams set up and optimize numerous components of your wireless environment such as access points, switches, wireless LAN controllers, and network management software. Progent's Cisco-certified consultants offer remote and on-premises assistance to help you build and manage a Cisco wireless IP phone deployment by providing services that can range from debugging the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.

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