Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support personnel are likely to take longer to recognize a break-in and are less able to mount a quick and coordinated response. The more lateral progress ransomware is able to make within a victim's network, the more time it takes to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to complete the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware experts can assist organizations in the Eugene area to locate and isolate breached devices and guard clean resources from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Eugene
Modern variants of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery almost impossible and basically sets the datacenter back to the beginning. So-called Threat Actors, the hackers responsible for ransomware assault, insist on a settlement fee in exchange for the decryption tools required to recover encrypted data. Ransomware attacks also try to steal (or "exfiltrate") files and TAs demand an extra ransom for not posting this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can be a major issue according to the sensitivity of the downloaded information.

The restoration process subsequent to ransomware penetration has a number of distinct stages, the majority of which can be performed concurrently if the recovery team has enough members with the necessary experience.

  • Containment: This time-critical initial response involves arresting the lateral spread of ransomware across your network. The longer a ransomware assault is permitted to run unchecked, the longer and more expensive the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes consist of isolating infected endpoints from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a basic acceptable level of capability with the least downtime. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and mission-critical applications, network architecture, and protected remote access. Progent's ransomware recovery team uses state-of-the-art workgroup tools to coordinate the complicated restoration effort. Progent understands the importance of working quickly, tirelessly, and in unison with a client's managers and IT group to prioritize activity and to get essential services back online as fast as possible.
  • Data restoration: The effort required to recover data damaged by a ransomware assault varies according to the state of the systems, the number of files that are affected, and what recovery techniques are required. Ransomware assaults can take down critical databases which, if not properly shut down, might have to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical platforms depend on SQL Server. Often some detective work could be required to locate clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were not connected during the assault. Progent's Altaro VM Backup consultants can help you to deploy immutability for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators. Immutable storage provides another level of security and recoverability in case of a successful ransomware attack.
  • Deploying advanced AV/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the identical anti-virus technology used by some of the world's biggest corporations including Netflix, Citi, and NASDAQ. By providing real-time malware blocking, detection, containment, recovery and analysis in one integrated platform, ProSight ASM cuts total cost of ownership, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance provider, if there is one. Activities include establishing the type of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement with the ransomware victim and the insurance provider; negotiating a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryption utility; debugging decryption problems; building a pristine environment; remapping and connecting drives to reflect exactly their pre-attack condition; and restoring physical and virtual devices and software services.
  • Forensics: This process involves discovering the ransomware attack's progress throughout the targeted network from beginning to end. This audit trail of how a ransomware attack travelled within the network assists you to evaluate the damage and brings to light shortcomings in policies or work habits that need to be corrected to avoid future breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensics is usually given a top priority by the cyber insurance carrier. Because forensic analysis can be time consuming, it is critical that other important activities like business resumption are performed in parallel. Progent maintains a large team of IT and security professionals with the knowledge and experience needed to carry out the work of containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises network services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning applications. This broad array of skills gives Progent the ability to identify and consolidate the undamaged pieces of your network after a ransomware intrusion and rebuild them quickly into an operational network. Progent has worked with top cyber insurance carriers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting in Eugene
For ransomware recovery services in the Eugene metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Co-managed Help Desk service allows your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

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    Progent offers small businesses a pair of low-cost security inventory scanning packages that provide, at a set price, remotely managed inventory scans of your security profile which are analyzed by certified information security specialists who interpret the results of the scan, present objective evaluations of your existing security vulnerability, and offer recommendations for remediation. Progent offers two complementary network security evaluation packages for external and internal security testing that are priced to fit the restricted budgets of small businesses while providing enterprise-class evaluations of your network's exposure to attack.

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