Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when IT staff are likely to be slower to recognize a breach and are less able to mount a quick and forceful defense. The more lateral progress ransomware can make within a victim's network, the more time it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware experts can help organizations in the Eugene area to identify and isolate breached servers and endpoints and guard undamaged assets from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Eugene
Modern variants of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and invade any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration almost impossible and effectively knocks the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a settlement payment in exchange for the decryptors required to unlock scrambled files. Ransomware attacks also try to exfiltrate information and TAs require an extra settlement in exchange for not posting this information on the dark web. Even if you can restore your network to an acceptable point in time, exfiltration can be a big issue according to the sensitivity of the stolen information.

The recovery process after a ransomware penetration involves a number of crucial phases, the majority of which can be performed in parallel if the recovery team has a sufficient number of people with the necessary skill sets.

  • Quarantine: This time-critical initial step requires arresting the lateral spread of ransomware across your IT system. The more time a ransomware assault is allowed to run unrestricted, the longer and more expensive the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities consist of isolating infected endpoints from the rest of network to restrict the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the network to a basic useful level of functionality with the least downtime. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and protected remote access. Progent's recovery team uses advanced collaboration tools to organize the complicated recovery process. Progent appreciates the importance of working quickly, continuously, and in unison with a customer's managers and network support staff to prioritize tasks and to put critical resources back online as quickly as feasible.
  • Data recovery: The work required to recover files damaged by a ransomware attack depends on the state of the systems, how many files are encrypted, and which restore techniques are required. Ransomware attacks can take down key databases which, if not gracefully closed, might need to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be needed to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were off line at the time of the assault.
  • Setting up modern AV/ransomware protection: ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the identical AV technology implemented by many of the world's largest corporations including Walmart, Citi, and Salesforce. By providing real-time malware filtering, identification, mitigation, restoration and analysis in one integrated platform, Progent's ProSight ASM lowers TCO, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the victim and the insurance provider, if there is one. Services consist of determining the kind of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and schedule with the hacker; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor tool; troubleshooting failed files; creating a clean environment; remapping and connecting drives to match exactly their pre-encryption condition; and reprovisioning computers and software services.
  • Forensic analysis: This process involves learning the ransomware assault's progress across the targeted network from start to finish. This history of the way a ransomware attack progressed through the network assists you to evaluate the impact and brings to light weaknesses in policies or work habits that need to be rectified to prevent later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensics is typically assigned a high priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is vital that other key recovery processes such as business resumption are executed concurrently. Progent maintains an extensive team of IT and security professionals with the knowledge and experience required to perform the work of containment, operational resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and onsite IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have earned advanced certifications in core technologies such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This scope of expertise allows Progent to identify and consolidate the surviving pieces of your IT environment following a ransomware attack and reconstruct them rapidly into an operational network. Progent has collaborated with top insurance providers like Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Expertise in Eugene
For ransomware system restoration consulting in the Eugene metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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