Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when IT staff may take longer to recognize a penetration and are least able to organize a rapid and coordinated defense. The more lateral movement ransomware can manage inside a victim's network, the longer it takes to restore core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to take the time-critical first step in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware engineers can help businesses in the Eugene area to locate and quarantine breached servers and endpoints and protect clean resources from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Eugene
Modern strains of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and invade any available backups. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make system recovery almost impossible and effectively knocks the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement fee in exchange for the decryption tools required to recover encrypted files. Ransomware assaults also attempt to exfiltrate information and TAs demand an additional payment in exchange for not posting this information or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a major problem depending on the sensitivity of the downloaded information.

The restoration process after a ransomware attack has a number of crucial stages, most of which can be performed concurrently if the recovery team has enough people with the necessary experience.

  • Quarantine: This urgent initial response requires arresting the sideways spread of ransomware within your network. The more time a ransomware assault is allowed to go unchecked, the more complex and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities consist of cutting off affected endpoint devices from the network to block the contagion, documenting the environment, and securing entry points.
  • System continuity: This involves restoring the network to a minimal useful degree of functionality with the shortest possible downtime. This process is typically the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and safe remote access. Progent's recovery team uses advanced collaboration platforms to coordinate the complex restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's management and network support group to prioritize activity and to put essential resources back online as fast as feasible.
  • Data restoration: The work required to recover files damaged by a ransomware attack varies according to the condition of the network, the number of files that are encrypted, and what recovery techniques are required. Ransomware attacks can destroy key databases which, if not properly closed, might have to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Often some detective work could be required to find clean data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including root users.
  • Deploying modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the same AV tools used by some of the world's biggest corporations such as Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, recovery and forensics in one integrated platform, Progent's ProSight ASM cuts total cost of ownership, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This requires working closely with the victim and the cyber insurance provider, if there is one. Activities include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, learning, and operating the decryption tool; troubleshooting decryption problems; creating a clean environment; remapping and reconnecting datastores to reflect precisely their pre-encryption state; and recovering physical and virtual devices and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's progress across the network from beginning to end. This history of the way a ransomware attack travelled within the network assists you to evaluate the impact and uncovers gaps in policies or processes that should be corrected to avoid future breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensic analysis is commonly given a top priority by the cyber insurance carrier. Because forensic analysis can be time consuming, it is essential that other important activities such as business resumption are executed in parallel. Progent has an extensive roster of information technology and security professionals with the knowledge and experience required to perform activities for containment, operational continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered remote and on-premises IT services across the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned high-level certifications in foundation technologies such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP software. This broad array of skills allows Progent to identify and integrate the undamaged parts of your network following a ransomware intrusion and rebuild them rapidly into an operational system. Progent has worked with top cyber insurance carriers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Services in Eugene
For ransomware system restoration expertise in the Eugene metro area, phone Progent at 800-462-8800 or see Contact Progent.



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