Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware requires time to steal its way through a target network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when support staff are likely to take longer to recognize a penetration and are least able to organize a quick and coordinated response. The more lateral movement ransomware is able to achieve within a victim's system, the more time it will require to recover core IT services and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to take the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineer can help businesses in the Eugene metro area to locate and quarantine breached servers and endpoints and guard undamaged assets from being compromised.
If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Eugene
Modern strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any available system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system restoration almost impossible and basically knocks the datacenter back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware assault, insist on a settlement fee for the decryptors required to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an additional settlement in exchange for not publishing this information on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a major issue depending on the sensitivity of the downloaded information.
The restoration work after a ransomware penetration has several crucial stages, most of which can proceed concurrently if the recovery workgroup has enough people with the necessary experience.
- Containment: This urgent initial response requires blocking the lateral spread of ransomware within your network. The more time a ransomware assault is allowed to run unchecked, the more complex and more costly the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes consist of cutting off affected endpoint devices from the network to minimize the spread, documenting the IT system, and protecting entry points.
- System continuity: This involves bringing back the network to a minimal acceptable degree of functionality with the shortest possible delay. This process is typically the top priority for the victims of the ransomware attack, who often see it as an existential issue for their business. This activity also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and line-of-business applications, network topology, and safe endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to coordinate the complicated restoration process. Progent appreciates the importance of working rapidly, tirelessly, and in concert with a customer's management and network support group to prioritize activity and to put critical services back online as quickly as possible.
- Data recovery: The effort necessary to restore data impacted by a ransomware attack varies according to the state of the network, the number of files that are affected, and what restore techniques are required. Ransomware assaults can take down pivotal databases which, if not carefully shut down, might need to be reconstructed from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Some detective work could be needed to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were not connected during the assault.
- Implementing modern AV/ransomware defense: ProSight ASM offers small and mid-sized businesses the advantages of the identical AV technology used by some of the world's biggest enterprises such as Walmart, Visa, and Salesforce. By delivering real-time malware blocking, classification, mitigation, recovery and analysis in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, simplifies administration, and expedites recovery. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Activities consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the cyber insurance provider; establishing a settlement and schedule with the TA; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and operating the decryption tool; debugging failed files; creating a clean environment; mapping and reconnecting datastores to reflect precisely their pre-attack state; and reprovisioning computers and services.
- Forensic analysis: This process involves discovering the ransomware assault's progress throughout the network from beginning to end. This history of how a ransomware attack travelled within the network helps your IT staff to evaluate the impact and brings to light weaknesses in rules or processes that need to be corrected to prevent future break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensics is commonly assigned a top priority by the cyber insurance carrier. Since forensics can take time, it is vital that other key activities like business resumption are pursued in parallel. Progent maintains a large roster of information technology and cybersecurity professionals with the knowledge and experience required to perform the work of containment, operational resumption, and data restoration without disrupting forensics.
Progent has delivered remote and onsite IT services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes professionals who have been awarded advanced certifications in core technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's data security consultants have earned prestigious certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP software. This breadth of expertise allows Progent to salvage and consolidate the undamaged pieces of your IT environment after a ransomware attack and reconstruct them quickly into a viable system. Progent has worked with leading cyber insurance carriers including Chubb to assist businesses clean up after ransomware attacks.
Contact Progent for Ransomware System Recovery Services in Eugene
For ransomware cleanup consulting in the Eugene metro area, call Progent at 800-462-8800 or visit Contact Progent.