Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when support staff are likely to be slower to recognize a breach and are least able to mount a quick and forceful defense. The more lateral progress ransomware can manage within a victim's network, the longer it will require to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can help organizations in the Eugene area to locate and quarantine infected devices and guard clean assets from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Eugene
Modern strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any accessible backups. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and basically throws the datacenter back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware attack, demand a ransom fee for the decryption tools needed to recover encrypted data. Ransomware assaults also attempt to exfiltrate information and TAs require an additional ransom in exchange for not publishing this information on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can be a big problem according to the sensitivity of the stolen data.

The recovery process subsequent to ransomware penetration has several crucial phases, the majority of which can be performed concurrently if the response team has enough members with the necessary skill sets.

  • Containment: This time-critical first step involves arresting the sideways spread of ransomware across your network. The longer a ransomware assault is permitted to run unrestricted, the more complex and more expensive the recovery effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities consist of cutting off affected endpoint devices from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers restoring the network to a minimal useful degree of functionality with the least delay. This process is typically the top priority for the victims of the ransomware attack, who often see it as an existential issue for their business. This project also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and secure remote access management. Progent's recovery experts use state-of-the-art workgroup tools to organize the complicated restoration effort. Progent understands the importance of working rapidly, tirelessly, and in unison with a client's managers and network support group to prioritize tasks and to get critical resources back online as quickly as possible.
  • Data restoration: The effort required to restore data impacted by a ransomware assault depends on the state of the network, how many files are encrypted, and what recovery methods are needed. Ransomware attacks can destroy pivotal databases which, if not gracefully closed, might have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms are powered by SQL Server. Often some detective work may be needed to locate clean data. For instance, non-encrypted OST files may exist on employees' desktop computers and laptops that were off line during the ransomware assault. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including root users. This provides another level of security and recoverability in case of a successful ransomware attack.
  • Implementing advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the identical AV technology implemented by some of the world's biggest enterprises including Walmart, Citi, and NASDAQ. By delivering real-time malware filtering, classification, mitigation, repair and forensics in one integrated platform, Progent's ProSight ASM lowers total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Services consist of determining the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement amount and schedule with the TA; checking compliance with anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryption utility; debugging failed files; building a clean environment; remapping and connecting drives to reflect exactly their pre-attack state; and restoring computers and services.
  • Forensics: This activity is aimed at uncovering the ransomware assault's storyline throughout the targeted network from beginning to end. This history of the way a ransomware assault travelled through the network helps your IT staff to assess the damage and uncovers gaps in rules or work habits that need to be rectified to avoid future break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensics is commonly given a high priority by the cyber insurance provider. Because forensic analysis can take time, it is essential that other key recovery processes like business continuity are pursued concurrently. Progent maintains an extensive team of information technology and data security professionals with the skills needed to perform activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and on-premises network services throughout the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have earned advanced certifications in core technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's data security consultants have earned prestigious certifications including CISA, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also has guidance in financial and ERP applications. This broad array of skills allows Progent to salvage and consolidate the surviving parts of your network after a ransomware attack and rebuild them quickly into an operational system. Progent has worked with top cyber insurance carriers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Eugene
For ransomware recovery expertise in the Eugene area, phone Progent at 800-462-8800 or see Contact Progent.

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    Microsoft Dynamics GP 2015 R2 introduces a new architecture that enhances cloud integration, supports the most popular smart phones and tablets, permits one-time sign-on with Microsoft Azure Active Directory, and tightens security and compliance. Dynamics 2015 R2 also simplifies management reporting, incorporates new Workflows, expands the Web Client, and delivers over 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad technical skills and hands-on experience to resolve the critical IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help you to perform a smooth migration that will maximize the business value of your investment in this mission-critical product.

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    The cluster feature set built into the Datacenter and Enterprise versions of MS Windows Server 2008 has been dramatically re-engineered to simplify the installation, configuration, and management of clusters that offer greater levels of network availability, protection, performance, and flexibility. New or enhanced capabilities include cluster Validation, revamped configuration and deployment, improved cluster management, new cluster infrastructure for increased availability, hardened security and quorum models, fewer failure points, greater storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you evaluate the advantages of failover clusters, plan and execute a deployment, educate your network support staff to administer your failover clusters, deliver continuing consulting and technical help services, and produce and validate a disaster recovery plan.

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    Progent can assist you to design, deploy and debug a backup/restore plan built around MSP360 technology. MSP360 offers file or image-based backup/restore for virtual machines and physical machines, supports all leading public clouds, and allows businesses to create a backup solution with a minimum RTO and a granular Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to prevent data loss caused by human mistakes, system glitches, malicious insiders, and malware assaults such as ransomware. For details, see ProSight Data Protection Services 360 Backup services.

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    Progent can assist your business to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to SCCM 2012 from an older change management platform or assist you to modify your existing SCCM 2012 ecosystem to support your evolving business needs. Also, Progent can assist you to create a software foundation that fully supports SCCM 2012 by delivering advanced consulting support for related Microsoft technologies including ADDS, Microsoft SQL SSRS, and Internet Information Services (IIS).

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    Progent has over two decades of background configuring, and supporting the key platforms included with Microsoft System Center and can assist your organization to design, install, maintain, and fix your System Center 2012 R2 solution to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent's consultants can help you to migrate to the current version of System Center from a previous release or from another IT management solution to deliver the benefits of best-in-class deployment, management automation, security and compliance, plus datacenter and application availability and performance monitoring.

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    Progent's CISSP-certified cybersecurity consultants can assist businesses of all sizes with any aspect of information system security. Progent can create efficient security solutions that guard a small office from advanced threats or Progent can design, deploy, and monitor an end-to-end security environment for hybrid enterprise networks that support onsite, remote, and mobile users accessing IT resources spread over a mix of physical datacenters and various clouds.

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    Progent can show you how to plan, deploy, manage, monitor, and repair an efficient Wi-Fi network architecture, recommend sensible technology, and configure wireless access points, wireless bridges, antennas, wireless controllers, and other wireless products. Progent can also show you how to put together a thorough 802.11ac wireless system security plan that is well aligned with the security strategy for your overall corporate network.

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    Progent's data center IT services are designed for businesses with equipment located at Internet Data Centers or data center colo hosting sites and requiring timely in-person service at the colocation facility plus off-site help from Microsoft and Cisco Premier experts. Progent offers a full range of data center and data center and colocation consulting services such as network topology evaluation, Windows and Linux server installation and support, tech support for server and communications infrastructure, design and installation of non-stop configurations, architecting and implementing layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and creating fault tolerant server clustering configurations.

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    Progent can assist small and medium-size organization to plan, configure, validate and manage backup/restore solutions to support teleworkers.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can expand their market, reduce their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.

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    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues.

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    Progent provides several basic kinds of Call Center support : Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals offers your clients instant access to a reliable support group with extensive experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Help Desk a respected reputation as a solid contributor to company performance. Progent's target is to fix and not merely report problems.

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    Progent's Windows consulting experts can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Microsoft Windows. Remote and on-premises evaluation and migration support for Microsoft Windows 10 offered by Progent include ROI analysis, project supervision, application compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile management and synchronization, teleworker access, data and identity security, automated provisioning and management, infrastructure optimization, wired/wireless convergence, disaster recovery planning, webinar training for network management staff and users, and ongoing consulting support.

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    Progent's Cisco CCIE-certified network infrastructure consultants have extensive experience assisting ISPs to architect, deploy, administer, tune, and debug fault-tolerant, scalable connectivity environments suitable for shared public networks.

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    Progent's Linux consulting services offer small companies and software developers assistance with managing and supporting Linux computers that run with Microsoft-powered networks. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of experience offers you a convenient single consulting firm to help you build and manage a protected and reliable cross-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by combining Windows with major Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.

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    Progent's Microsoft-authorized consultants can show you how to rationalize the business justification for implementing SharePoint 2007, consult with you on the most sensible edition of SharePoint Server for your circumstances, offer setup and deployment expertise, assist you to set up Microsoft SQL Server as a supporting DBM, optimize your network integrity, integrate your standard and customized application programs to operate with Microsoft SharePoint Server 2007, design a company-wide security plan that encompasses portal technology, and provide maintenance and Help Desk support.

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    Microsoft Windows 8.1 is designed to run on devices ranging from smartphones and slates to engineering workstations. An abundance of innovative capabilities, including touch screen interface and signature tile user interface, provide a wide range of advantages for companies who know how to put them to work. Progent's Microsoft-certified consultants can help bring your organization up the learning curve with Windows 8.1 and show you how to gain significant competitive value from the product's many technical enhancements.

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    Progent can help you to utilize Cisco's infrastructure products to build a robust foundation for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas including resource utilization, security and compliance, versatility, reliability, and recoverability.

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    Progent's Duo services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of ProSight Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.

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