Ransomware Hot Line: 800-993-9400

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support staff may take longer to recognize a breach and are less able to mount a rapid and forceful response. The more lateral progress ransomware can make inside a target's system, the more time it will require to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the urgent first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can assist organizations in the Eugene metro area to locate and quarantine infected devices and guard undamaged assets from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Recovery Expertise Offered in Eugene
Current strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any accessible backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and effectively throws the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a ransom payment for the decryption tools needed to recover encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers require an additional ransom in exchange for not posting this data or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big issue according to the sensitivity of the stolen data.

The restoration work after a ransomware penetration involves a number of distinct phases, the majority of which can be performed in parallel if the response workgroup has enough members with the necessary skill sets.

  • Containment: This urgent first response involves arresting the sideways spread of the attack across your network. The more time a ransomware attack is allowed to go unchecked, the more complex and more costly the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment processes include cutting off affected endpoints from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves bringing back the network to a minimal acceptable degree of capability with the least delay. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This project also demands the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and protected endpoint access. Progent's recovery team uses state-of-the-art workgroup tools to organize the multi-faceted restoration process. Progent appreciates the importance of working quickly, tirelessly, and in concert with a customer's managers and network support group to prioritize activity and to get vital resources back online as quickly as possible.
  • Data recovery: The work necessary to recover files damaged by a ransomware attack depends on the condition of the systems, how many files are encrypted, and what recovery methods are required. Ransomware assaults can take down key databases which, if not properly shut down, may have to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other business-critical applications depend on SQL Server. Often some detective work may be required to find clean data. For instance, non-encrypted OST files may have survived on staff desktop computers and notebooks that were off line at the time of the ransomware attack.
  • Implementing advanced AV/ransomware protection: Progent's Active Security Monitoring gives small and mid-sized companies the advantages of the same anti-virus tools deployed by many of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By providing real-time malware filtering, detection, mitigation, restoration and analysis in a single integrated platform, Progent's ASM reduces TCO, streamlines management, and expedites resumption of operations. The next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if any. Activities include establishing the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement with the victim and the insurance carrier; establishing a settlement amount and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryptor utility; troubleshooting failed files; creating a pristine environment; remapping and reconnecting drives to reflect exactly their pre-encryption condition; and restoring machines and services.
  • Forensics: This process is aimed at discovering the ransomware attack's storyline throughout the network from start to finish. This history of the way a ransomware assault progressed within the network helps you to evaluate the damage and uncovers weaknesses in security policies or work habits that should be rectified to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensic analysis is usually assigned a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is vital that other important activities such as operational resumption are performed in parallel. Progent maintains a large roster of IT and cybersecurity professionals with the skills needed to carry out activities for containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided online and onsite network services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have been awarded high-level certifications in foundation technologies including Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial and ERP applications. This scope of expertise gives Progent the ability to identify and consolidate the surviving pieces of your IT environment after a ransomware intrusion and rebuild them rapidly into an operational network. Progent has collaborated with top cyber insurance providers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in Eugene
For ransomware recovery expertise in the Eugene area, call Progent at 800-993-9400 or see Contact Progent.



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    Progent can help businesses of any size to move any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce equipment investments. Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud networking architectures you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises applications and resources and ensure you avoid the typical errors small companies make when moving to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure firewalls and VPN tunnels and also to integrate Apple iOS devices and Google Android handhelds.

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    Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine physical IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration services that include Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.

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    Progent's certified ISA Server consulting experts have extensive backgrounds developing Microsoft ISA Server-based security installations for IT networks with multiple sites, mobile workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to help your small business in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that meets your network security requirements without overly limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Progent's Intune consultants can assist your organization to assess the business value of adopting Intune for configuring and managing your web-facing mobile devices including laptops, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent can assist your company to define security and compliance policies, set up test systems to evaluate the appropriateness of Microsoft Intune for your network, install Intune throughout your IT ecosystem, integrate Intune with System Center Configuration Manager for single-console change management, and maintain your Intune deployment.

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    If your company has a UNIX, Linux, or Solaris environment or a mixed-platform computer system, Progent's CISA and CISSP-premier consultants can help your whole enterprise in a broad array of security areas such as security administration procedures, security design and strategies, access control systems and methodology, software development security, business processes security, hardware security, telecommunications, network and web security, and business continuity preparedness. CISA and CISM stipulate the core skills and international standards of performance that network security managers are expected to master. These accreditations give IT management the assurance that consultants who have achieved their CISM or ISSAP certification have demonstrated the background and theory to deliver world-class security management and engineering help.

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    Progent's Cisco certified networking experts offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.

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