Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware assaults are typically launched on weekends and at night, when support personnel may take longer to become aware of a penetration and are less able to organize a quick and coordinated defense. The more lateral progress ransomware can achieve inside a victim's network, the longer it takes to restore core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist organizations in the Eugene area to identify and isolate infected devices and protect undamaged resources from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Eugene
Modern variants of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any accessible system restores. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively sets the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom fee in exchange for the decryptors needed to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers demand an additional ransom in exchange for not publishing this information on the dark web. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a major issue according to the sensitivity of the downloaded data.

The recovery process after a ransomware attack has a number of distinct phases, the majority of which can proceed in parallel if the recovery workgroup has enough people with the necessary experience.

  • Quarantine: This urgent first response involves blocking the lateral progress of the attack within your network. The more time a ransomware attack is allowed to run unrestricted, the longer and more costly the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities include isolating affected endpoint devices from the network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the IT system to a minimal useful degree of capability with the least downtime. This process is typically the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also requires the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and safe remote access management. Progent's recovery experts use advanced workgroup platforms to organize the complex recovery process. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's managers and IT staff to prioritize tasks and to put critical services on line again as fast as feasible.
  • Data restoration: The effort necessary to recover data damaged by a ransomware assault depends on the condition of the network, the number of files that are affected, and what recovery methods are required. Ransomware assaults can destroy key databases which, if not properly closed, may have to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical platforms are powered by SQL Server. Some detective work may be needed to locate undamaged data. For instance, undamaged OST files may exist on employees' PCs and laptops that were not connected at the time of the assault.
  • Implementing modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring gives small and medium-sized companies the advantages of the identical AV tools used by some of the world's biggest enterprises including Netflix, Visa, and Salesforce. By providing in-line malware filtering, classification, containment, recovery and analysis in a single integrated platform, ProSight ASM reduces TCO, simplifies management, and promotes rapid operational continuity. The next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Services consist of establishing the type of ransomware used in the assault; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement with the victim and the insurance provider; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryptor utility; debugging failed files; building a clean environment; remapping and reconnecting datastores to reflect precisely their pre-attack state; and recovering physical and virtual devices and services.
  • Forensics: This process is aimed at uncovering the ransomware assault's storyline throughout the network from beginning to end. This audit trail of how a ransomware assault progressed through the network helps you to assess the impact and brings to light weaknesses in policies or processes that need to be rectified to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensics is typically given a high priority by the insurance carrier. Because forensics can be time consuming, it is essential that other key recovery processes like business continuity are pursued concurrently. Progent maintains an extensive roster of IT and cybersecurity professionals with the skills required to perform the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered online and on-premises network services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP application software. This broad array of expertise allows Progent to identify and consolidate the surviving parts of your IT environment following a ransomware attack and rebuild them rapidly into a viable system. Progent has worked with leading insurance carriers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting in Eugene
For ransomware cleanup consulting in the Eugene metro area, call Progent at 800-462-8800 or see Contact Progent.



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