Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT personnel are likely to be slower to become aware of a penetration and are least able to mount a rapid and forceful defense. The more lateral movement ransomware can achieve within a victim's network, the more time it will require to recover core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can help businesses in the Brasília area to locate and isolate infected servers and endpoints and guard undamaged assets from being compromised.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Brasília
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and attack any available system restores. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system recovery nearly impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom fee in exchange for the decryption tools required to unlock encrypted files. Ransomware assaults also attempt to exfiltrate information and hackers demand an additional payment in exchange for not posting this data or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can be a major problem depending on the nature of the downloaded information.

The restoration process subsequent to ransomware attack has several distinct phases, the majority of which can be performed in parallel if the response team has enough people with the necessary experience.

  • Quarantine: This time-critical first step requires blocking the sideways progress of ransomware across your network. The more time a ransomware assault is allowed to go unchecked, the longer and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine activities include isolating infected endpoint devices from the network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves restoring the IT system to a minimal acceptable level of capability with the least downtime. This effort is typically the top priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also requires the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and protected endpoint access management. Progent's recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted recovery process. Progent appreciates the importance of working rapidly, continuously, and in concert with a customer's managers and IT group to prioritize tasks and to put critical resources back online as quickly as feasible.
  • Data restoration: The effort necessary to recover data impacted by a ransomware assault varies according to the condition of the systems, the number of files that are encrypted, and what recovery techniques are needed. Ransomware assaults can take down key databases which, if not gracefully shut down, might have to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical platforms are powered by SQL Server. Some detective work may be required to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and notebooks that were off line during the assault.
  • Setting up advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the identical AV technology implemented by some of the world's largest enterprises such as Netflix, Citi, and Salesforce. By delivering real-time malware filtering, detection, containment, repair and analysis in one integrated platform, ProSight ASM cuts total cost of ownership, simplifies management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Activities consist of determining the kind of ransomware used in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance carrier; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryptor utility; troubleshooting decryption problems; building a pristine environment; mapping and connecting drives to reflect exactly their pre-attack condition; and restoring machines and services.
  • Forensics: This activity involves uncovering the ransomware assault's progress throughout the network from beginning to end. This history of how a ransomware assault travelled through the network helps your IT staff to assess the damage and highlights gaps in policies or processes that need to be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensics is typically assigned a high priority by the cyber insurance provider. Because forensic analysis can take time, it is essential that other key activities such as business continuity are pursued in parallel. Progent has a large roster of information technology and data security professionals with the skills needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and onsite IT services throughout the U.S. for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have earned advanced certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned internationally recognized certifications including CISA, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and ERP software. This broad array of skills allows Progent to identify and integrate the surviving parts of your IT environment following a ransomware attack and rebuild them quickly into a functioning system. Progent has worked with leading insurance providers including Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Brasília
For ransomware system recovery services in the Brasília metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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