Ransomware Hot Line: 800-993-9400

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support staff are likely to take longer to recognize a break-in and are less able to organize a rapid and forceful defense. The more lateral progress ransomware is able to manage within a victim's network, the more time it takes to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineer can assist organizations in the Brasília area to locate and isolate breached servers and endpoints and protect undamaged resources from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Recovery Services Offered in Brasília
Current variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and attack any accessible system restores. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery nearly impossible and effectively sets the datacenter back to square one. So-called Threat Actors, the cybercriminals behind a ransomware attack, demand a ransom payment in exchange for the decryptors needed to unlock encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an extra settlement in exchange for not posting this information or selling it. Even if you are able to rollback your system to a tolerable date in time, exfiltration can pose a major problem according to the sensitivity of the stolen data.

The restoration process subsequent to ransomware penetration has several crucial stages, most of which can be performed in parallel if the recovery team has a sufficient number of members with the required experience.

  • Quarantine: This urgent first response involves arresting the sideways progress of ransomware within your IT system. The more time a ransomware assault is allowed to run unrestricted, the longer and more expensive the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine activities include cutting off infected endpoint devices from the rest of network to restrict the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the network to a basic useful level of capability with the least delay. This effort is usually the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also requires the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical applications, network architecture, and secure endpoint access management. Progent's recovery experts use state-of-the-art collaboration tools to organize the multi-faceted restoration process. Progent appreciates the importance of working rapidly, continuously, and in concert with a client's managers and IT group to prioritize activity and to put essential services on line again as fast as possible.
  • Data recovery: The effort necessary to restore files damaged by a ransomware assault depends on the condition of the network, the number of files that are encrypted, and what recovery techniques are required. Ransomware assaults can destroy pivotal databases which, if not properly shut down, may need to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical applications depend on SQL Server. Often some detective work could be required to locate clean data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were off line at the time of the assault.
  • Setting up modern antivirus/ransomware defense: Progent's Active Security Monitoring gives small and mid-sized companies the advantages of the identical AV tools deployed by some of the world's biggest enterprises including Walmart, Citi, and NASDAQ. By providing in-line malware filtering, detection, containment, repair and forensics in one integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid recovery. The next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the victim and the insurance carrier, if there is one. Activities include determining the type of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and schedule with the hacker; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryptor tool; troubleshooting failed files; creating a pristine environment; mapping and connecting drives to match precisely their pre-encryption state; and reprovisioning physical and virtual devices and software services.
  • Forensics: This activity involves discovering the ransomware assault's progress throughout the network from beginning to end. This audit trail of how a ransomware attack travelled through the network assists you to assess the impact and highlights vulnerabilities in policies or work habits that need to be corrected to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensic analysis is commonly assigned a high priority by the insurance carrier. Because forensic analysis can be time consuming, it is vital that other important activities like business continuity are pursued concurrently. Progent has an extensive roster of IT and security professionals with the skills needed to carry out activities for containment, operational continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered online and onsite IT services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes professionals who have been awarded high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and ERP software. This breadth of expertise allows Progent to salvage and consolidate the undamaged parts of your network following a ransomware intrusion and rebuild them quickly into a viable system. Progent has worked with leading insurance providers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Brasília
For ransomware recovery services in the Brasília area, call Progent at 800-993-9400 or visit Contact Progent.

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