Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware assaults are typically launched on weekends and at night, when support personnel are likely to take longer to recognize a break-in and are least able to mount a rapid and coordinated defense. The more lateral movement ransomware is able to manage inside a target's system, the longer it takes to recover core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Brasília area to identify and isolate infected servers and endpoints and guard undamaged resources from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Brasília
Modern strains of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any available system restores. Files synched to the cloud can also be impacted. For a poorly defended network, this can make system recovery nearly impossible and basically sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom payment in exchange for the decryptors required to recover encrypted files. Ransomware assaults also try to exfiltrate files and hackers demand an additional ransom for not publishing this data on the dark web. Even if you are able to rollback your system to a tolerable point in time, exfiltration can pose a major problem depending on the nature of the stolen data.

The restoration work after a ransomware penetration involves several crucial phases, most of which can be performed concurrently if the recovery team has a sufficient number of members with the necessary skill sets.

  • Containment: This urgent first step requires blocking the lateral spread of the attack within your network. The more time a ransomware assault is permitted to go unrestricted, the more complex and more expensive the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Containment processes include isolating affected endpoints from the rest of network to restrict the contagion, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the network to a basic useful degree of capability with the shortest possible downtime. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network topology, and secure endpoint access. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to coordinate the complicated restoration effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's management and IT group to prioritize activity and to put essential services back online as quickly as feasible.
  • Data recovery: The effort required to recover data impacted by a ransomware attack depends on the condition of the network, how many files are encrypted, and what recovery methods are required. Ransomware assaults can destroy critical databases which, if not gracefully closed, may have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical platforms are powered by SQL Server. Often some detective work could be needed to find clean data. For instance, non-encrypted OST files may exist on staff PCs and laptops that were not connected at the time of the assault. Progent's Altaro VM Backup experts can help you to deploy immutable backup for cloud object storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including administrators or root users. This provides an extra level of protection and restoration ability in case of a successful ransomware attack.
  • Deploying advanced AV/ransomware defense: ProSight ASM uses SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the identical AV tools used by many of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By providing in-line malware filtering, detection, containment, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Services include determining the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, learning, and operating the decryptor tool; debugging failed files; building a pristine environment; mapping and connecting datastores to match exactly their pre-encryption condition; and restoring machines and software services.
  • Forensics: This activity involves discovering the ransomware assault's storyline throughout the targeted network from beginning to end. This audit trail of how a ransomware attack progressed through the network assists you to evaluate the damage and uncovers gaps in rules or processes that need to be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensics is commonly given a top priority by the insurance provider. Since forensics can be time consuming, it is vital that other key recovery processes like business resumption are executed in parallel. Progent has a large roster of IT and data security experts with the skills required to carry out the work of containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services throughout the United States for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This scope of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your IT environment after a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has worked with leading cyber insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Services in Brasília
For ransomware recovery consulting in the Brasília metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Firepower Services Network Consultant

    Cisco's Firepower Next Generation Firewalls deliver a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and include centralized control of modern security capabilities such as application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to plan and execute an efficient upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's security services to create and centrally control network ecosystems that span local offices, data centers, and cloud resources.

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    Two-factor Authentication (2FA) Remote Consulting

    Progent's Duo services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices.

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    Hybrid Microsoft 365 solutions Technical Support Services

    Microsoft supports transparent hybrid ecosystems that integrate Microsoft 365 and local Exchange systems. This permits you to have certain Exchange mailboxes hosted on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can assist your organization with any phase of planning, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and on budget.

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    Progent can help you plan and implement a smooth migration to Microsoft Dynamics GP/Great Plains so that you retain your information, improve your protection, enhance your analytics, take full advantage of Microsoft Office integration, and minimize business interruption by creating and executing a smart migration plan. Progent can also help educate new Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your financial reports and management analytics by providing Crystal Reports help, FRx assistance, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create specialized business applications and eCommerce programs that integrate transparently with Dynamics GP/Great Plains.

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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can expand their reach, lower their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and get to market quickly.

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    Email Guard from Postini provides constantly updated spam and virus filtering, data filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and service firm. If your business is too small to qualify for a standard Postini license, you can still have the use of Postini's Perimeter Manager services through Progent's E-Mail Guard antispam and virus protection aggregation program. Progent's expert email protection consultants can show you how to create an email security plan that incorporates spam filtering and anti-virus products and policies.


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