Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware attacks are typically launched on weekends and at night, when IT staff are likely to be slower to become aware of a break-in and are less able to organize a quick and coordinated defense. The more lateral progress ransomware can make inside a victim's network, the more time it takes to recover basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can help organizations in the Brasília area to locate and quarantine breached servers and endpoints and guard undamaged resources from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Brasília
Modern variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery almost impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee in exchange for the decryption tools required to recover encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers require an extra payment for not posting this data on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen data.

The recovery work after a ransomware attack has a number of distinct stages, most of which can be performed in parallel if the response workgroup has a sufficient number of people with the required experience.

  • Containment: This urgent initial response requires blocking the lateral spread of ransomware across your network. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine activities include cutting off affected endpoints from the rest of network to restrict the spread, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the IT system to a basic useful level of functionality with the least downtime. This process is typically the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also requires the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and safe endpoint access. Progent's ransomware recovery team uses advanced workgroup platforms to organize the complicated recovery process. Progent understands the importance of working quickly, tirelessly, and in concert with a client's management and network support group to prioritize tasks and to put essential resources on line again as quickly as feasible.
  • Data recovery: The effort required to recover data impacted by a ransomware attack depends on the state of the network, the number of files that are affected, and which recovery techniques are required. Ransomware attacks can destroy key databases which, if not gracefully shut down, might need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work may be needed to find clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and laptops that were not connected during the assault.
  • Setting up advanced AV/ransomware protection: Progent's ProSight ASM offers small and medium-sized businesses the advantages of the identical AV technology used by some of the world's biggest corporations including Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, recovery and analysis in a single integrated platform, Progent's ProSight ASM lowers TCO, streamlines administration, and promotes rapid recovery. The next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the insurance provider, if there is one. Activities consist of determining the type of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement amount and timeline with the hacker; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the hacker; receiving, learning, and using the decryptor tool; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to reflect exactly their pre-encryption state; and recovering machines and software services.
  • Forensic analysis: This activity is aimed at discovering the ransomware assault's progress across the targeted network from beginning to end. This history of the way a ransomware attack travelled through the network helps your IT staff to evaluate the damage and uncovers gaps in policies or processes that should be rectified to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensic analysis is typically given a high priority by the cyber insurance carrier. Since forensic analysis can take time, it is essential that other key recovery processes such as business continuity are pursued in parallel. Progent has a large roster of IT and data security experts with the skills required to carry out activities for containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises network services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes consultants who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP application software. This broad array of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your IT environment after a ransomware assault and rebuild them rapidly into a viable system. Progent has worked with top cyber insurance carriers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Brasília
For ransomware cleanup expertise in the Brasília metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    For custom application creation, Progent can provide software design experts to write line-of-business software in areas such as eCommerce, web development, Microsoft Business Solutions products including Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Internet Information Services to build custom eCommerce applications powered by Microsoft ASP.NET. In addition, Progent can provide expertise in a wide array of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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    Progent provide businesses of any size enterprise-class IT online or in-person consulting services for information systems powered by Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also offer security expertise for companies varying in size from the small office to the global enterprise.

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    Progent has been providing SharePoint consulting services since the initial product was published more than a decade ago, and Progent has the scope of IT know-how to help businesses of any size to design and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that add significant business benefit to your information network. Progent's Microsoft-certified consultants can help you to assess the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration environment; determine whether an in-house, online or hybrid configuration is most sensible for your company; and pick the right version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management outsourcing or can help in specific tasks related to your SharePoint 2013 deployment.

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    System Center Configuration Manager 2016 automates software deployment across multiple sites, streamlines security and compliance settings control, inventories network assets, guards against corporate data leakage, performs network health monitoring, allows safe end-user self service, and offers a single point of control for administering mixed-operating system networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can assist you with any aspect of planning, installing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid networks.

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    Medium-size businesses can derive all the advantages of Operations Manager 2007 and have quick access to Progent’s Microsoft and Cisco Premier network consulting professionals. Thanks to Progent's affordably priced IT support programs, medium-size organizations can choose a basic co-sourcing package based on Operations Manager with server monitoring, automated warnings, comprehensive system analysis, Help Desk Call Center, and online service. For businesses with line-of-business applications who need zero-downtime networking, Progent offers a comprehensive 24x7 outsourcing package. Progent supports Microsoft Operations Manager to provide medium-size business information systems enterprise-class reliability, protection and productivity.

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    Progent’s Cisco-Premier technology consultants provide experienced PIX Firewall support services covering design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack security, and safe access services. Extending from small, plug-and-play desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy combination of security, speed and availability for business networks of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative tools. Progent’s Cisco experts can help you select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.


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