Ransomware : Your Crippling Information Technology Disaster
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a too-frequent cyberplague that poses an enterprise-level threat for businesses of all sizes unprepared for an assault. Versions of ransomware like the Dharma, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for many years and continue to inflict damage. More recent versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, along with additional unnamed malware, not only do encryption of on-line files but also infect many accessible system backup. Data replicated to the cloud can also be rendered useless. In a vulnerable data protection solution, this can render any recovery hopeless and basically sets the datacenter back to square one.

Recovering applications and data following a ransomware intrusion becomes a sprint against the clock as the targeted business fights to stop lateral movement and remove the crypto-ransomware and to restore business-critical activity. Because crypto-ransomware requires time to move laterally, attacks are usually launched during weekends and nights, when attacks typically take more time to uncover. This multiplies the difficulty of quickly assembling and orchestrating a capable mitigation team.

Progent provides a variety of support services for protecting Columbus enterprises from ransomware events. Among these are team education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based cyberthreat protection to detect and quarantine day-zero modern malware assaults. Progent also provides the services of veteran crypto-ransomware recovery professionals with the skills and perseverance to reconstruct a breached network as soon as possible.

Progent's Ransomware Recovery Help
Soon after a ransomware penetration, even paying the ransom in Bitcoin cryptocurrency does not guarantee that cyber criminals will respond with the codes to decipher all your information. Kaspersky Labs ascertained that seventeen percent of ransomware victims never restored their files after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The other path is to setup from scratch the mission-critical components of your IT environment. Absent the availability of essential information backups, this calls for a wide range of IT skills, top notch team management, and the willingness to work non-stop until the job is finished.

For two decades, Progent has made available certified expert Information Technology services for businesses across the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned advanced certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have earned internationally-renowned industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise with accounting and ERP application software. This breadth of expertise gives Progent the skills to quickly understand critical systems and integrate the remaining components of your network environment after a ransomware penetration and rebuild them into a functioning system.

Progent's security team has top notch project management applications to coordinate the sophisticated recovery process. Progent understands the urgency of working quickly and in unison with a customer's management and IT resources to assign priority to tasks and to get key applications back on line as soon as possible.

Case Study: A Successful Ransomware Attack Response
A client hired Progent after their organization was attacked by the Ryuk ransomware virus. Ryuk is thought to have been deployed by Northern Korean state sponsored hackers, suspected of using algorithms exposed from America's NSA organization. Ryuk attacks specific companies with limited tolerance for operational disruption and is among the most lucrative examples of ransomware. High publicized victims include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturer headquartered in the Chicago metro area and has about 500 employees. The Ryuk event had shut down all company operations and manufacturing processes. Most of the client's system backups had been on-line at the beginning of the attack and were damaged. The client was taking steps for paying the ransom demand (exceeding $200,000) and wishfully thinking for good luck, but ultimately engaged Progent.

"I can't speak enough about the expertise Progent gave us during the most critical period of (our) businesses life. We most likely would have paid the cybercriminals if it wasn't for the confidence the Progent experts provided us. That you were able to get our e-mail system and essential applications back into operation faster than seven days was something I thought impossible. Each consultant I talked with or e-mailed at Progent was hell bent on getting our system up and was working all day and night to bail us out."

Progent worked together with the customer to quickly understand and prioritize the key elements that had to be addressed to make it possible to resume business operations:

  • Active Directory (AD)
  • Exchange Server
  • Accounting and Manufacturing Software
To start, Progent followed Anti-virus event mitigation best practices by halting lateral movement and cleaning systems of viruses. Progent then started the work of bringing back online Windows Active Directory, the foundation of enterprise networks built on Microsoft Windows Server technology. Exchange email will not operate without Windows AD, and the customer's accounting and MRP system leveraged SQL Server, which needs Active Directory for security authorization to the data.

Within 2 days, Progent was able to rebuild Active Directory services to its pre-penetration state. Progent then charged ahead with rebuilding and storage recovery of critical systems. All Microsoft Exchange Server ties and configuration information were usable, which greatly helped the restore of Exchange. Progent was also able to assemble local OST data files (Microsoft Outlook Offline Data Files) on user PCs and laptops to recover mail information. A recent off-line backup of the businesses financials/MRP software made it possible to return these essential services back on-line. Although a large amount of work needed to be completed to recover totally from the Ryuk damage, the most important services were returned to operations rapidly:

"For the most part, the manufacturing operation was never shut down and we produced all customer orders."

Over the following couple of weeks critical milestones in the restoration project were accomplished in close cooperation between Progent engineers and the customer:

  • Internal web applications were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server with over 4 million archived messages was spun up and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory functions were 100 percent operational.
  • A new Palo Alto Networks 850 firewall was brought on-line.
  • Ninety percent of the desktops and laptops were functioning as before the incident.

"Much of what was accomplished in the initial days is mostly a blur for me, but my team will not soon forget the dedication all of the team put in to help get our business back. I have been working with Progent for the past ten years, maybe more, and every time I needed help Progent has impressed me and delivered. This situation was a testament to your capabilities."

A probable enterprise-killing catastrophe was averted through the efforts of top-tier professionals, a wide range of subject matter expertise, and tight teamwork. Although in analyzing the event afterwards the ransomware incident detailed here should have been blocked with advanced security technology solutions and security best practices, user and IT administrator training, and appropriate security procedures for data backup and proper patching controls, the reality is that state-sponsored hackers from China, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a crypto-ransomware incident, feel confident that Progent's roster of experts has a proven track record in crypto-ransomware virus defense, remediation, and information systems recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), thank you for making it so I could get rested after we got through the initial fire. Everyone did an amazing effort, and if any of your guys is in the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Columbus
For ransomware system restoration services in the Columbus area, phone Progent at 800-462-8800 or go to Contact Progent.

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