Crypto-Ransomware : Your Worst Information Technology Nightmare
Ransomware  Remediation ExpertsCrypto-Ransomware has become a modern cyberplague that represents an enterprise-level threat for businesses unprepared for an assault. Multiple generations of crypto-ransomware such as CryptoLocker, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been replicating for many years and continue to cause havoc. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as more as yet unnamed viruses, not only do encryption of on-line information but also infiltrate many accessible system protection. Data synched to the cloud can also be rendered useless. In a poorly architected data protection solution, this can render automatic restore operations hopeless and basically knocks the network back to zero.

Retrieving services and information after a ransomware intrusion becomes a race against the clock as the victim fights to contain and remove the virus and to restore mission-critical operations. Since crypto-ransomware takes time to move laterally, attacks are often launched at night, when penetrations may take longer to notice. This compounds the difficulty of rapidly marshalling and orchestrating an experienced mitigation team.

Progent offers an assortment of services for protecting Sorocaba enterprises from ransomware penetrations. These include team training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based threat protection to identify and quarantine day-zero malware assaults. Progent also provides the services of experienced crypto-ransomware recovery engineers with the track record and perseverance to rebuild a breached system as rapidly as possible.

Progent's Crypto-Ransomware Recovery Help
Subsequent to a crypto-ransomware attack, paying the ransom in cryptocurrency does not ensure that distant criminals will return the needed keys to decipher all your data. Kaspersky estimated that 17% of ransomware victims never restored their information even after having paid the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The fallback is to re-install the mission-critical components of your IT environment. Absent the availability of essential data backups, this requires a broad range of skills, professional project management, and the capability to work continuously until the recovery project is done.

For two decades, Progent has offered professional Information Technology services for companies throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned top certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have garnered internationally-recognized certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise in financial management and ERP applications. This breadth of expertise affords Progent the capability to knowledgably identify necessary systems and organize the remaining components of your Information Technology system following a crypto-ransomware attack and rebuild them into an operational network.

Progent's ransomware team utilizes state-of-the-art project management systems to coordinate the complicated restoration process. Progent understands the importance of working rapidly and together with a client's management and Information Technology team members to assign priority to tasks and to put the most important services back on line as fast as possible.

Customer Case Study: A Successful Crypto-Ransomware Incident Restoration
A customer escalated to Progent after their company was taken over by the Ryuk crypto-ransomware. Ryuk is generally considered to have been launched by North Korean state sponsored criminal gangs, suspected of using approaches leaked from the U.S. NSA organization. Ryuk goes after specific organizations with little or no ability to sustain operational disruption and is among the most lucrative iterations of ransomware viruses. Headline targets include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing business headquartered in the Chicago metro area and has about 500 workers. The Ryuk event had brought down all company operations and manufacturing processes. Most of the client's system backups had been on-line at the time of the intrusion and were damaged. The client was evaluating paying the ransom (exceeding $200K) and praying for the best, but ultimately made the decision to use Progent.

"I cannot speak enough about the care Progent gave us throughout the most critical period of (our) company's life. We may have had to pay the criminal gangs except for the confidence the Progent experts provided us. The fact that you could get our messaging and key servers back into operation quicker than five days was something I thought impossible. Every single expert I spoke to or communicated with at Progent was hell bent on getting our system up and was working breakneck pace on our behalf."

Progent worked together with the customer to rapidly identify and assign priority to the critical systems that had to be restored to make it possible to restart business functions:

  • Windows Active Directory
  • Microsoft Exchange
  • Accounting/MRP
To get going, Progent adhered to AV/Malware Processes penetration response best practices by stopping the spread and cleaning systems of viruses. Progent then started the task of restoring Windows Active Directory, the heart of enterprise systems built on Microsoft Windows technology. Exchange messaging will not operate without AD, and the businesses' accounting and MRP applications used Microsoft SQL, which requires Active Directory services for security authorization to the information.

In less than 48 hours, Progent was able to rebuild Active Directory to its pre-attack state. Progent then initiated setup and storage recovery of the most important systems. All Exchange Server schema and attributes were usable, which greatly helped the restore of Exchange. Progent was able to locate non-encrypted OST files (Outlook Off-Line Folder Files) on team workstations and laptops in order to recover email messages. A recent offline backup of the client's manufacturing systems made them able to recover these vital programs back servicing users. Although major work still had to be done to recover completely from the Ryuk attack, core systems were restored rapidly:

"For the most part, the production manufacturing operation was never shut down and we made all customer orders."

Throughout the following couple of weeks important milestones in the restoration process were completed in close collaboration between Progent engineers and the client:

  • In-house web sites were brought back up without losing any information.
  • The MailStore Microsoft Exchange Server with over four million archived messages was spun up and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory Control capabilities were completely operational.
  • A new Palo Alto 850 security appliance was brought online.
  • Nearly all of the user workstations were fully operational.

"A lot of what went on in the early hours is mostly a haze for me, but my team will not forget the urgency each and every one of you accomplished to give us our company back. I have been working with Progent for the past ten years, possibly more, and each time I needed help Progent has impressed me and delivered as promised. This event was the most impressive ever."

A likely business extinction catastrophe was averted by hard-working professionals, a broad array of IT skills, and tight teamwork. Although in hindsight the ransomware attack described here could have been disabled with up-to-date cyber security systems and best practices, staff training, and properly executed security procedures for information backup and keeping systems up to date with security patches, the reality is that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware incident, feel confident that Progent's roster of experts has extensive experience in ransomware virus blocking, cleanup, and file disaster recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), I'm grateful for making it so I could get some sleep after we got over the first week. Everyone did an fabulous job, and if any of your team is around the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Sorocaba
For ransomware cleanup consulting services in the Sorocaba area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Integration Companies Amazon MWS

    Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can expand their reach, lower their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.

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    Progent offers IT services for mid-size businesses with 100 to 250 system users. The medium size business or office has traditionally been an underserved segment of the market for IT support expertise. The overhead and service delivery models of major outside service firms make them too expensive for the typical small company or small medium business (SMB), which commonly relies on a modest information technology budget with which to maintain an information network whose complexity and sophistication are frequently similar to the information systems of far bigger companies. Progent's support delivery model, which takes great advantage of remote service, virtual office technology and proactive network monitoring, significantly reduces the IT support expenses of a small-medium business while offering the mid-size company with enterprise-level support from professional, IT experts with background in a wide range of midsized business technologies. If your mid-sized company or small business is searching for the quality of network help appropriate by a medium size organization without budgeting big-company prices, contact Progent.

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    Progent's Cisco CCIE wireless network experts can provide online or on-premises configuration and troubleshooting support to assist your organization to plan, configure, update, tune, manage and debug Aironet wireless AP environments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also help you to combine your wireless environment with your wired network infrastructure and cloud-based resources to build an enterprise-wide connectivity solution that is simple to administer and expand. Progent also offers affordable wireless site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet Wi-Fi access points to work with your unique workplace design, building structure, and expected workloads.

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    Progent can show you how to plan and implement an efficient migration to Microsoft Dynamics GP/Great Plains so that you retain your information, strengthen your protection, enhance your analytics, take full advantage of Microsoft Office integration, and minimize business disruption by creating and following a sensible migration plan. Progent can also help train new Microsoft Dynamics GP users so you don't waste productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized business software and eCommerce programs that work transparently with Microsoft Dynamics GP.

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