Crypto-Ransomware : Your Worst IT Catastrophe
Crypto-Ransomware  Recovery ConsultantsRansomware has become a modern cyberplague that represents an enterprise-level threat for businesses of all sizes unprepared for an attack. Multiple generations of crypto-ransomware like the Dharma, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been out in the wild for many years and still cause havoc. Modern versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, along with frequent as yet unnamed malware, not only do encryption of online critical data but also infect all configured system protection. Information replicated to off-site disaster recovery sites can also be ransomed. In a poorly designed environment, this can make automated recovery useless and basically sets the entire system back to square one.

Getting back online applications and information after a crypto-ransomware attack becomes a sprint against the clock as the targeted business tries its best to stop the spread and remove the ransomware and to restore enterprise-critical activity. Because ransomware needs time to replicate, assaults are frequently sprung on weekends, when successful penetrations tend to take more time to notice. This compounds the difficulty of quickly assembling and orchestrating a knowledgeable response team.

Progent offers a range of support services for protecting Sorocaba enterprises from ransomware events. These include team education to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, in addition to deployment of next-generation security solutions with AI capabilities to automatically identify and suppress day-zero cyber attacks. Progent also provides the assistance of seasoned crypto-ransomware recovery engineers with the talent and perseverance to reconstruct a breached environment as rapidly as possible.

Progent's Ransomware Recovery Services
Soon after a ransomware penetration, paying the ransom in Bitcoin cryptocurrency does not ensure that cyber criminals will respond with the needed codes to decipher all your files. Kaspersky determined that seventeen percent of ransomware victims never restored their data even after having paid the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The fallback is to re-install the critical elements of your IT environment. Without the availability of essential information backups, this requires a wide range of skills, well-coordinated project management, and the capability to work non-stop until the recovery project is complete.

For two decades, Progent has made available certified expert IT services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have been awarded advanced industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized industry certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has experience with accounting and ERP software solutions. This breadth of experience affords Progent the skills to rapidly determine necessary systems and consolidate the surviving pieces of your computer network system following a crypto-ransomware event and rebuild them into a functioning system.

Progent's ransomware group deploys powerful project management systems to coordinate the sophisticated recovery process. Progent knows the urgency of working quickly and in concert with a client's management and Information Technology team members to assign priority to tasks and to get the most important services back on-line as soon as possible.

Client Case Study: A Successful Crypto-Ransomware Incident Recovery
A business escalated to Progent after their network system was taken over by the Ryuk ransomware virus. Ryuk is believed to have been developed by Northern Korean government sponsored hackers, possibly adopting techniques leaked from the United States National Security Agency. Ryuk seeks specific businesses with little tolerance for disruption and is among the most lucrative versions of ransomware malware. High publicized targets include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturing business headquartered in Chicago and has about 500 staff members. The Ryuk attack had shut down all business operations and manufacturing capabilities. Most of the client's system backups had been online at the beginning of the attack and were destroyed. The client considered paying the ransom demand (exceeding $200,000) and wishfully thinking for the best, but ultimately brought in Progent.

"I cannot speak enough about the support Progent provided us throughout the most stressful period of (our) businesses existence. We had little choice but to pay the criminal gangs if not for the confidence the Progent experts provided us. The fact that you were able to get our e-mail and critical servers back on-line faster than 1 week was beyond my wildest dreams. Every single consultant I interacted with or communicated with at Progent was hell bent on getting our system up and was working all day and night on our behalf."

Progent worked together with the customer to quickly identify and prioritize the essential services that had to be recovered in order to resume departmental operations:

  • Active Directory
  • Electronic Mail
  • Financials/MRP
To get going, Progent adhered to Anti-virus incident response industry best practices by halting lateral movement and cleaning up infected systems. Progent then started the work of recovering Microsoft Active Directory, the foundation of enterprise environments built upon Microsoft Windows Server technology. Exchange messaging will not operate without Windows AD, and the businesses’ accounting and MRP applications utilized Microsoft SQL, which depends on Windows AD for access to the information.

In less than 2 days, Progent was able to re-build Windows Active Directory to its pre-attack state. Progent then charged ahead with reinstallations and hard drive recovery of essential servers. All Exchange Server schema and attributes were intact, which greatly helped the rebuild of Exchange. Progent was able to find non-encrypted OST files (Outlook Offline Folder Files) on various PCs to recover email messages. A recent off-line backup of the businesses manufacturing software made it possible to return these required services back online for users. Although a large amount of work was left to recover totally from the Ryuk virus, critical systems were restored rapidly:

"For the most part, the production manufacturing operation survived unscathed and we produced all customer deliverables."

Throughout the next couple of weeks critical milestones in the recovery process were achieved in close collaboration between Progent team members and the client:

  • Internal web sites were restored with no loss of information.
  • The MailStore Exchange Server containing more than 4 million archived emails was restored to operations and accessible to users.
  • CRM/Orders/Invoices/AP/Accounts Receivables/Inventory functions were 100% functional.
  • A new Palo Alto 850 firewall was installed.
  • 90% of the user desktops and notebooks were fully operational.

"Much of what happened in the initial days is mostly a fog for me, but my management will not forget the commitment each and every one of the team put in to give us our business back. I’ve entrusted Progent for at least 10 years, possibly more, and each time Progent has come through and delivered. This event was a life saver."

A likely business disaster was averted through the efforts of hard-working experts, a wide spectrum of technical expertise, and close teamwork. Although upon completion of forensics the ransomware incident detailed here would have been disabled with current security technology and security best practices, staff training, and appropriate security procedures for information backup and keeping systems up to date with security patches, the fact is that government-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a crypto-ransomware incident, feel confident that Progent's roster of experts has substantial experience in ransomware virus blocking, removal, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others who were contributing), thank you for allowing me to get some sleep after we got over the initial push. All of you did an incredible effort, and if any of your guys is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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  • Computer Consultant VPN
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    Cisco's security and remote access technology for small to mid-size businesses represent a complete range of manageable security hardware and software to help protect your wired and wireless information system. Cisco's VPN line includes routers and switches, firewalls, intrusion detection systems, and VPN solutions. Progent's professional staff of consultants includes field-proven specialists with Cisco Certified Internetwork Expert (CCIE) and CCNP qualifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that align most closely with your business goals.

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    Progent has 20 years of background helping small and mid-size organizations to plan, deploy, optimize, administer, and troubleshoot information networks that support a remote workforce.

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    Progent's Microsoft-certified consultants can assist you to support Microsoft System Center 2007 Configuration Manager to simplify operations, improve compliance, and increase productivity by ensuring that operating systems and applications stay up to date, managing licensing, and monitoring resource usage patterns so you can make informed buying decisions. Once you are ready to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to plan and implement a smooth move to SCCM 2012.

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    System Center 2016 delivers major improvements for managing hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

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    If you are an information technology engineer with technical support expertise, teaming with Progent and assisting Progent's customers will expand your abilities through interaction with Progent's team of mutually supportive, high-output consultants. Progent's concentration on providing IT consulting and computer support to small and midsize companies will give you the opportunity to consult closely with decision makers and contribute tangibly to the success of exciting companies. Also, Progent's virtual office environment provides the most advanced tools for off-site support and wireless access to allow you to deliver speedy fixes when you troubleshoot business-critical issues.

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    Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, optimizing and repairing Microsoft SCOM solutions and can provide companies of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and availability required to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs according to leading practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or onsite troubleshooting to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.

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  • Microsoft Mac and Linux Desktop Computer Service Companies
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    Progent can deliver a wide range of affordable support services to help your company to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer on-premises or remote help for individual computers or laptops or help you to plan and carry out a large-scale rollout of new or revised operating system software and applications. Progent can also provide engineers and technicians to assist you to prepare for and implement an office move or merger designed to produce the least possible interruption to your productivity.

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    Progent’s Microsoft certified experts provide a range of support services for Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is a financial and business analysis platform built, like all Microsoft financial tools, on the scalable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and integrate, and with its modular design you are able to license only the capability you currently require, with the option to add users and increase capabilities in the future. Progent’s Dynamics GP/Great Plains consulting engineers can show you how to deploy, customize and administer the latest version of Microsoft Dynamics GP or upgrade smoothly from an older edition.

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    Progent's Check Point Software consultants can show you how to choose and deploy Check Point Firewall/VPN utilities and hardware based on Check Point's technology to offer an economical and efficient security defense for your IT network. Progent can also show you how to integrate other Check Point technologies such as ZoneAlarm and Check Point Series 80 appliances with security products from other suppliers and provide a central stop for on-going technical support, maintenance, education, and consulting services.

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    Progent's Cisco-certified CCIE consultants can help organization to set up, manage, upgrade, tune and troubleshoot Catalyst switches. Progent can also help your business to harden the security of Catalyst switches and migrate smoothly from legacy switches to modern models.

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    Progent’s Microsoft-certified consultants offer small and medium sized companies computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a common location for your employees or clients to access, organize, share and interact with useful information, files, and software and to interact with one another. It allows quicker and more intelligent decisions, more efficient access across groups and more streamlined business processes. The primary objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge accessible within and without an organization. Windows SharePoint Services join workers, customers, teams and major tasks with the data they’ve created in a way that makes data convenient to find, retrieve and re-use.

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  • Network Engineer Cisco PIX to ASA upgrade
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    Progent’s certified Cisco IT security consultants offer expert PIX and ASA Firewall consulting support covering architecture, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, sophisticated attack protection, and safe access services. Ranging from economical, plug-and-play desktop devices for small and home offices to modular enterprise-grade appliances, Cisco PIX and ASA Firewalls provide advanced protection, high throughput, and excellent reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, eliminating possible OS-specific security gaps.

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