Ransomware : Your Crippling IT Nightmare
Ransomware  Remediation ExpertsRansomware has become a modern cyberplague that poses an existential danger for businesses unprepared for an assault. Multiple generations of crypto-ransomware such as Dharma, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been around for many years and continue to cause destruction. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, plus frequent as yet unnamed viruses, not only do encryption of on-line files but also infect all available system restores and backups. Files synchronized to cloud environments can also be ransomed. In a poorly designed data protection solution, this can render automated restore operations useless and effectively sets the entire system back to square one.

Retrieving programs and data following a crypto-ransomware intrusion becomes a sprint against time as the targeted business tries its best to contain the damage and cleanup the crypto-ransomware and to resume enterprise-critical activity. Due to the fact that ransomware requires time to replicate, attacks are frequently launched during weekends and nights, when successful penetrations are likely to take longer to identify. This compounds the difficulty of promptly assembling and organizing a qualified mitigation team.

Progent provides a range of help services for protecting Sorocaba businesses from ransomware attacks. Among these are staff training to help identify and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based threat defense to discover and extinguish zero-day modern malware attacks. Progent also provides the services of seasoned ransomware recovery professionals with the skills and commitment to restore a breached system as rapidly as possible.

Progent's Ransomware Recovery Services
Soon after a crypto-ransomware attack, sending the ransom in Bitcoin cryptocurrency does not provide any assurance that criminal gangs will return the codes to unencrypt all your data. Kaspersky Labs ascertained that seventeen percent of ransomware victims never recovered their data after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the average ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The alternative is to piece back together the key parts of your IT environment. Absent access to full data backups, this requires a wide complement of skill sets, top notch team management, and the ability to work 24x7 until the job is over.

For twenty years, Progent has offered expert Information Technology services for companies across the United States and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have attained advanced certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have earned internationally-renowned industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience in financial systems and ERP applications. This breadth of expertise affords Progent the ability to efficiently determine important systems and consolidate the remaining parts of your Information Technology system following a ransomware penetration and configure them into an operational network.

Progent's recovery team has best of breed project management systems to orchestrate the complicated restoration process. Progent knows the urgency of acting quickly and in concert with a customer's management and IT resources to assign priority to tasks and to put essential services back on-line as fast as humanly possible.

Customer Case Study: A Successful Ransomware Attack Response
A business sought out Progent after their organization was penetrated by Ryuk ransomware. Ryuk is thought to have been launched by Northern Korean state cybercriminals, suspected of adopting strategies exposed from the U.S. National Security Agency. Ryuk attacks specific companies with little room for disruption and is one of the most profitable incarnations of crypto-ransomware. Major organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing company based in the Chicago metro area with around 500 staff members. The Ryuk intrusion had paralyzed all company operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the time of the intrusion and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (in excess of $200,000) and wishfully thinking for good luck, but in the end reached out to Progent.

"I cannot thank you enough about the care Progent gave us throughout the most critical time of (our) company's life. We would have paid the cyber criminals if it wasn't for the confidence the Progent group gave us. The fact that you could get our messaging and key servers back online sooner than 1 week was something I thought impossible. Each consultant I talked with or messaged at Progent was hell bent on getting our system up and was working 24/7 on our behalf."

Progent worked with the client to quickly get our arms around and assign priority to the key services that needed to be addressed to make it possible to resume business operations:

  • Windows Active Directory
  • Electronic Mail
  • MRP System
To begin, Progent followed AV/Malware Processes incident response industry best practices by halting the spread and removing active viruses. Progent then began the process of bringing back online Windows Active Directory, the heart of enterprise networks built upon Microsoft Windows Server technology. Microsoft Exchange Server email will not function without Active Directory, and the customer's MRP software utilized Microsoft SQL, which requires Active Directory services for security authorization to the databases.

Within two days, Progent was able to rebuild Active Directory services to its pre-virus state. Progent then performed reinstallations and storage recovery on mission critical servers. All Exchange ties and configuration information were usable, which greatly helped the restore of Exchange. Progent was able to locate intact OST files (Microsoft Outlook Offline Data Files) on staff workstations and laptops to recover mail information. A recent off-line backup of the client's financials/ERP software made it possible to recover these essential services back online. Although major work remained to recover fully from the Ryuk damage, essential services were returned to operations quickly:

"For the most part, the assembly line operation ran fairly normal throughout and we did not miss any customer orders."

During the next month key milestones in the restoration project were made through tight collaboration between Progent engineers and the client:

  • In-house web applications were restored with no loss of information.
  • The MailStore Microsoft Exchange Server with over 4 million archived messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory capabilities were 100 percent recovered.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • Ninety percent of the user desktops were fully operational.

"Much of what went on those first few days is mostly a fog for me, but we will not forget the urgency each of your team put in to give us our company back. I've been working with Progent for at least 10 years, possibly more, and each time I needed help Progent has shined and delivered as promised. This time was a testament to your capabilities."

A possible company-ending disaster was averted due to hard-working professionals, a wide array of subject matter expertise, and close collaboration. Although in analyzing the event afterwards the ransomware penetration described here should have been identified and prevented with current cyber security solutions and ISO/IEC 27001 best practices, user training, and properly executed incident response procedures for data backup and keeping systems up to date with security patches, the fact remains that state-sponsored hackers from Russia, China and elsewhere are tireless and will continue. If you do fall victim to a ransomware incursion, remember that Progent's roster of professionals has substantial experience in ransomware virus defense, removal, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thank you for letting me get rested after we got over the initial fire. All of you did an impressive job, and if any of your team is around the Chicago area, a great meal is my treat!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Sorocaba
For ransomware cleanup consulting services in the Sorocaba metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Microsoft System Center 2016 Data Protection Manager offers near-continuous backup and easy restore functions for Microsoft-based networks. SCDPM 2016 offers application-aware protection for key workloads such as SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, supports virtual machines hosted by Hyper-V and VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of any size to design, deploy, manage, and troubleshoot an enterprise-wide backup/restore system built around System Center 2016 Data Protection Manager. Progent can help you to migrate from an older version of DPM or from a legacy system, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployments. Progent can provide online or onsite support and can provide as-needed guidance to resolve challenging issues or deliver comprehensive project management or co-management services to help you finish your SCDPM 2016 deployment on schedule and within your budget.

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    If your business runs a UNIX, Linux, or Sun Solaris network or a multi-OS IT environment, Progent's CISM and ISSAP-certified consultants can help your whole enterprise in a broad array of security topics such as security administration procedures, security design and models, connection control products and methodology, applications development security, operations security, hardware security, telecommunications, network and web security, and business continuity planning. CISA and CISSP define the basic competencies and international standards of performance that network security managers are expected to possess. These accreditations offer executive management the confidence that consultants who have achieved their CISM, CISSP or ISSAP qualification have the background and theory to offer effective security support and engineering help.

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    Progent's Microsoft-certified consulting experts can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Remote and on-premises assessment and upgrade support for Microsoft Windows 10 offered by Progent's experts include ROI estimates, project supervision, application compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile device management, telecommuter connectivity, security and compliance, automated provisioning and administration, network infrastructure design, Wi-Fi support, business continuity planning, custom training for network management personnel and users, and ongoing technical help.

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