Ransomware : Your Worst IT Catastrophe
Ransomware  Remediation ExpertsRansomware has become a modern cyber pandemic that represents an existential threat for businesses unprepared for an attack. Multiple generations of crypto-ransomware such as CrySIS, Fusob, Locky, Syskey and MongoLock cryptoworms have been out in the wild for a long time and continue to inflict destruction. More recent strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, along with daily as yet unnamed malware, not only encrypt on-line files but also infiltrate any accessible system protection. Files replicated to off-site disaster recovery sites can also be ransomed. In a poorly designed environment, it can render automatic restoration impossible and basically sets the datacenter back to zero.

Restoring applications and data following a ransomware event becomes a race against time as the targeted organization fights to stop lateral movement and remove the crypto-ransomware and to restore enterprise-critical operations. Since ransomware needs time to spread, assaults are usually sprung on weekends, when successful penetrations tend to take longer to detect. This compounds the difficulty of rapidly mobilizing and coordinating an experienced response team.

Progent has a range of help services for protecting Sorocaba enterprises from crypto-ransomware events. These include staff training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based threat defense to identify and quarantine day-zero modern malware attacks. Progent in addition can provide the services of veteran ransomware recovery engineers with the talent and commitment to restore a breached system as soon as possible.

Progent's Crypto-Ransomware Restoration Support Services
Following a ransomware attack, paying the ransom in Bitcoin cryptocurrency does not guarantee that merciless criminals will provide the codes to decrypt any or all of your information. Kaspersky ascertained that 17% of crypto-ransomware victims never restored their files even after having paid the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well above the typical crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The fallback is to re-install the mission-critical elements of your IT environment. Without access to full data backups, this requires a wide complement of skills, top notch team management, and the willingness to work non-stop until the job is finished.

For decades, Progent has made available professional Information Technology services for companies throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have attained top industry certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have earned internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent also has expertise with financial systems and ERP application software. This breadth of experience affords Progent the ability to quickly ascertain critical systems and organize the remaining components of your computer network environment after a ransomware attack and rebuild them into an operational network.

Progent's security group has best of breed project management applications to coordinate the complicated restoration process. Progent appreciates the importance of working quickly and in unison with a client's management and IT resources to prioritize tasks and to get key services back on line as fast as humanly possible.

Customer Case Study: A Successful Ransomware Penetration Response
A small business sought out Progent after their organization was crashed by Ryuk ransomware virus. Ryuk is believed to have been developed by Northern Korean state sponsored hackers, possibly adopting approaches leaked from America's NSA organization. Ryuk attacks specific organizations with little room for disruption and is among the most profitable instances of ransomware. Major organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturing business located in the Chicago metro area with around 500 staff members. The Ryuk attack had shut down all essential operations and manufacturing processes. Most of the client's information backups had been online at the time of the attack and were damaged. The client was evaluating paying the ransom (exceeding $200K) and wishfully thinking for good luck, but ultimately made the decision to use Progent.


"I can't speak enough in regards to the care Progent provided us throughout the most stressful period of (our) businesses survival. We may have had to pay the Hackers if not for the confidence the Progent team gave us. That you were able to get our messaging and essential servers back in less than 1 week was beyond my wildest dreams. Each expert I spoke to or texted at Progent was urgently focused on getting us back online and was working non-stop on our behalf."

Progent worked hand in hand the customer to quickly understand and assign priority to the critical services that had to be restored to make it possible to continue company operations:

  • Active Directory
  • E-Mail
  • Accounting/MRP
To begin, Progent adhered to ransomware penetration response best practices by stopping lateral movement and cleaning up infected systems. Progent then started the work of restoring Microsoft Active Directory, the foundation of enterprise systems built on Microsoft Windows technology. Exchange email will not function without Active Directory, and the client's MRP system used Microsoft SQL Server, which depends on Windows AD for security authorization to the information.

Within two days, Progent was able to re-build Windows Active Directory to its pre-intrusion state. Progent then helped perform setup and storage recovery on critical applications. All Exchange Server ties and attributes were usable, which facilitated the restore of Exchange. Progent was able to assemble local OST files (Outlook Email Off-Line Folder Files) on various desktop computers and laptops to recover mail information. A not too old offline backup of the businesses accounting/ERP systems made them able to return these required applications back available to users. Although significant work remained to recover fully from the Ryuk attack, core services were restored quickly:


"For the most part, the production operation showed little impact and we made all customer deliverables."

During the next month critical milestones in the recovery project were made in tight cooperation between Progent engineers and the customer:

  • In-house web sites were brought back up with no loss of data.
  • The MailStore Exchange Server exceeding 4 million archived emails was brought online and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory modules were fully restored.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Ninety percent of the desktop computers were fully operational.

"Much of what transpired in the early hours is nearly entirely a fog for me, but my management will not forget the dedication each and every one of you accomplished to give us our company back. I've been working together with Progent for at least 10 years, maybe more, and every time Progent has shined and delivered. This time was the most impressive ever."

Conclusion
A probable business-killing catastrophe was evaded through the efforts of dedicated experts, a wide spectrum of subject matter expertise, and close collaboration. Although in post mortem the crypto-ransomware penetration described here should have been identified and stopped with advanced security solutions and security best practices, user education, and well thought out security procedures for backup and proper patching controls, the reality is that government-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a crypto-ransomware attack, feel confident that Progent's team of experts has proven experience in crypto-ransomware virus blocking, remediation, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others that were contributing), thanks very much for allowing me to get rested after we made it through the most critical parts. Everyone did an amazing job, and if anyone is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Sorocaba
For ransomware cleanup services in the Sorocaba metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Fortinet Firewall Sandboxing IT Consultant

    Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering top performance for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can help your business to configure your Fortinet security appliances to protect all your IT resources at the enterprise edge, within the data center core, at branch locations, and in the cloud.

  • Small Business Technical Services Cisco and Microsoft Computer Network Support Group Small Business

  • Support Services Windows Server 2019 Clusters Sets
    Windows 2019 Hyper-V Outsourcing

    Progent's Windows Server 2019 disaster recovery/business continuity preparedness experts can assist your business to design a DR/BC system based on Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

  • Small Medium Business Networking Firm Small Business Computer Consulting Group

  • Internet Data Center Engineers
    Fault Tolerant Colo Professional

    Progent's Data Center engineers can help you identify high availability data centers that match the specific requirements of your company. Fault tolerant colocation sites are particularly attractive to small organizations due to of their low cost and simplified logistics compared to taking a do-it-yourself approach. Trying to design an in-house data center that offers even a minimum level of fault tolerance is too costly for most small companies. Progent is ready to show you how to get all the benefits of non-stop data centers and 24x7 colo sites by offering a complete array of engineering and maintenance services.

  • Small Office Consulting Firm Microsoft Certified Expert Small Business IT Outsourcing Firms
  • Small Office Information Technology Consulting Group Administration Small Business
  • Small Office Network Support and Setup Microsoft, Cisco and Security Certified Experts Small Company Consulting Services
  • Sorocaba Avaddon Ransomware Recovery Sorocaba, State of São Paulo
  • Solaris-Windows Upgrade Help Solaris to Windows Upgrade Consultant
  • SonicWall TZ300 Firewall Security Team SonicWall PRO Security Organizations
  • Sorocaba Crypto-Ransomware Hermes Susceptibility Consultation Sorocaba Crypto-Ransomware Malware Evaluation

  • Amazon Marketplace Web Service development training Programming
    Amazon MWS Developer

    Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, lower their operating costs, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and expedite your ROI.

  • Sorocaba Lockbit Crypto-Ransomware Business Recovery Sorocaba, State of São Paulo 24 Hour Sorocaba Phobos Ransomware Repair Sorocaba, São Paulo

  • IT Consulting Hornetsecurity Altaro M365 OneDrive Backup
    Hornetsecurity Altaro 365 Total OneDrive Backup Support

    Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.

  • Sorocaba Lockbit Ransomware Settlement Negotiation Experts Sorocaba Sorocaba Ryuk Crypto-Ransomware Settlement Consultants
  • Sorocaba MS Dynamics GP Implementation Expert Sorocaba MS Dynamics GP (Great Plains) Vendor - Sorocaba - Customization Consultant Sorocaba, State of Sao Paulo
  • Sorocaba Ransomware Business Recovery Sorocaba, SP Sodinokibi Ransomware Hot Line

  • Windows Server 2019 Online Support Services
    Windows Server 2019 migration Technical Consultant

    Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in scale, speed, ease of management, virtualization, cybersecurity, hybrid local/cloud integration, availability, and container support.

  • Sorocaba Ransomware Forensics Investigation Estado de São Paulo Emergency Sorocaba Avaddon Crypto-Ransomware Forensics Investigation Sorocaba, Sao Paulo
  • Sorocaba Remote Workers Solutions Consulting Sorocaba, SP At Home Workforce Sorocaba Assistance - Solutions Consulting and Support Services Sorocaba, Sao Paulo

  • Consultant Services Microsoft Teams and Android
    Microsoft Teams compliance Technology Professional

    Progent can assist your business to design a migration to Microsoft Teams from Skype for Business Online and configure, manage, and debug a cloud or hybrid deployment of Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.

  • Sorocaba Ryuk Ransomware Damage Assessment and Recovery Sorocaba, São Paulo 24-Hour Sorocaba Ryuk Ransomware Detection and Remediation Sorocaba, São Paulo
  • Sorocaba Ryuk Ransomware Infection Rollback Example Sorocaba Sorocaba Avaddon Ransomware System-Rebuild Sorocaba, Estado de São Paulo
  • Sorocaba Work from Home Employees Integration Consultants Telecommuters Consulting and Support Services in Sorocaba - Integration Consultants Sorocaba, SP
  • Sorocaba, SP 24-7 At Home Workforce Sorocaba Consulting Experts - Data Protection Systems Consultants Sorocaba Work from Home Employees Backup Systems Consultants Sorocaba, State of Sao Paulo
  • Sorocaba, Sao Paulo Fedora Linux, Sun Solaris, UNIX Consultants Best Red Hat Linux, Solaris, UNIX Support Outsourcing Sorocaba, Sao Paulo
  • Sorocaba, Sao Paulo Remote Workers Consulting Experts near me in Sorocaba - IP Voice Technology Consulting Experts 24-Hour Sorocaba Remote Workforce IP Voice Solutions Consulting and Support Services

  • SQL Server 2019 Computer Consultants
    Specialist Microsoft SQL Server 2012

    Progent's Microsoft certified professionals can provide small and medium size businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the rapid development of enterprise-class business programs that can give your company a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and outside the firewall. In addition to offering consulting, maintenance and troubleshooting services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT network. Progent can also help you upgrade from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.

  • Sorocaba, Sao Paulo Technical Support Services Microsoft SharePoint Server 2007 Sorocaba, State of Sao Paulo IT Consultant Microsoft SharePoint Server 2010
  • Support Systems Management Server 2003 On-site Support SMS Migration
  • Support and Help SCCM 2012 Mobile Device Management SCCM 2012 Migration Online Consulting

  • Urgent Juniper NetScreen 5400 Firewall Forensics Services
    Security Consulting NetScreen

    Progent's Juniper-certified NetScreen consultants can help your company to install and integrate NetScreen 5200 and 5400 routers, migrate from older NetScreen devices to more current Juniper products, and troubleshoot network infrastructure issues in all-Juniper or mixed-vendor systems.

  • Support and Setup ISA 2004 Server Microsoft ISA Server Online Technical Support

  • Open Now Meraki Outdoor APs Engineer
    Information Technology Consulting wireless VoIP phones and Meraki APs

    Progent's Cisco-certified Wi-Fi integration consulting experts can assist you to configure, administer, and troubleshoot Cisco wireless products such as Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

  • Tech Consulting Windows 2008 Server Sorocaba, Sao Paulo Sorocaba, SP Small Business IT Consulting Companies Windows 2008 Server

  • Information Risk Assessment Consult
    Web Application Security Evaluation Professionals

    Progent has created several security service bundles intended to deliver larger institutions an objective and comprehensive network security evaluation from a team of premier security consultants. All Progent's security evaluation bundles feature a collection of procedures including automated scans from within and from beyond your corporate firewall, professional interpretation of scan results by certified security engineers, creation of a report documenting the findings, plus a live concise executive outbrief and an in-depth live review for in-house IT administrators.

  • Technology Consulting Services Exchange 2007 Microsoft Exchange Integration
  • Sorocaba Phobos Ransomware Data-Recovery Sorocaba, São Paulo
  • Technology Professional ISP Selection Urgent ISP Service Plan Selection Professionals

  • ProSight ASM Endpoint Protection Consultants
    Modern Network Security Professionals

    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools by SentinelOne to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats.

  • Technology Professional ransomware preparedness checkup ransomware preparedness checkup Engineer
  • Top Quality Citrix Presentation Server Remote Troubleshooting Citrix XenApp Windows Application Delivery Consult
  • Upgrade Sorocaba-Tatuí Sorocaba, SP Integration Companies
  • Urgent On-site Technical Support SCDPM 2012 Migration SCDPM 2012 and Hyper-V Integration Support
  • Urgent Windows 2012R2 Support and Help Windows Server 2012R2 Multitenancy IT Consultants
  • Virtual Server Technology Professional Remote Virtualization Consult

  • Technical Support Services Windows Server 2008 R2
    Windows Server 2008 DirectAccess Online Help

    Microsoft Windows Server 2008 represents an important step forward in making information networks more secure and fault tolerant, simpler to virtualize and manage, faster, and able to provide an improved platform for web publishing. Progent can help your company benefit fully from the improvements built into Windows Server 2008 by providing consulting, support, education, temporary staffing, network monitoring, and security engineering services.

  • VirtualPC for Apple Mac Technical Support Windows Virtual Desktop for Apple Mac Online Consulting
  • Windows 7 Consultants Consult Windows 7 Upgrade
  • Windows Server 2012 R2 Cloud Technology Professional Windows Server 2012 R2 Cloud Technology Professional
  • Windows Server 2022 Windows Admin Center Online Support Windows Server 2022 Integration
  • Work at Home Collaboration Integration Services At Home Workers Collaboration Network Consultant
  • Work at Home Employees Sorocaba Consulting and Support Services - Call Desk Solutions Consulting Sorocaba, State of São Paulo Remote Workforce Sorocaba Guidance - Help Desk Outsourcing Guidance
  • Work from Home Employees Consulting and Support Services - Sorocaba - Collaboration Solutions Consulting and Support Services 24 Hour Telecommuters Sorocaba Assistance - Collaboration Solutions Consulting Services Sorocaba, State of Sao Paulo
  • Work from Home Employees Sorocaba Expertise - Cloud Integration Technology Consulting Sorocaba Offsite Workforce Cloud Integration Solutions Consulting Experts Sorocaba, Estado de São Paulo
  • ransomware rebuild Specialist LockBit ransomware recovery Specialist

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