Crypto-Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyberplague that poses an enterprise-level threat for businesses poorly prepared for an assault. Multiple generations of ransomware like the Reveton, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been running rampant for years and still cause harm. Modern strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, plus more as yet unnamed viruses, not only do encryption of online information but also infect any available system protection mechanisms. Data synched to off-site disaster recovery sites can also be corrupted. In a vulnerable data protection solution, this can render automatic restore operations hopeless and effectively knocks the network back to square one.

Retrieving applications and information following a crypto-ransomware intrusion becomes a sprint against the clock as the victim fights to stop lateral movement and cleanup the ransomware and to resume enterprise-critical activity. Due to the fact that ransomware takes time to replicate, assaults are usually launched on weekends and holidays, when successful attacks are likely to take more time to detect. This multiplies the difficulty of quickly assembling and organizing a capable mitigation team.

Progent offers a variety of solutions for securing Sorocaba organizations from ransomware attacks. These include team training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus deployment of the latest generation security appliances with AI technology to intelligently detect and suppress new threats. Progent in addition offers the assistance of expert ransomware recovery consultants with the talent and commitment to re-deploy a breached system as soon as possible.

Progent's Ransomware Restoration Support Services
Subsequent to a ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will provide the keys to unencrypt all your information. Kaspersky determined that seventeen percent of ransomware victims never restored their files after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET estimated to be around $13,000 for smaller businesses. The other path is to re-install the essential elements of your IT environment. Without access to complete data backups, this requires a broad complement of IT skills, top notch team management, and the willingness to work 24x7 until the job is complete.

For two decades, Progent has provided expert IT services for companies throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have attained advanced certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with financial management and ERP application software. This breadth of experience gives Progent the ability to efficiently determine critical systems and consolidate the surviving pieces of your IT environment after a ransomware event and assemble them into a functioning network.

Progent's ransomware group has state-of-the-art project management tools to orchestrate the complicated recovery process. Progent knows the urgency of working quickly and in concert with a client's management and IT resources to prioritize tasks and to put key applications back on line as fast as possible.

Client Case Study: A Successful Ransomware Intrusion Recovery
A client contacted Progent after their organization was taken over by the Ryuk ransomware. Ryuk is believed to have been created by Northern Korean government sponsored criminal gangs, possibly using algorithms exposed from America’s National Security Agency. Ryuk targets specific businesses with limited ability to sustain operational disruption and is among the most profitable instances of ransomware malware. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing business based in the Chicago metro area and has around 500 staff members. The Ryuk penetration had frozen all business operations and manufacturing capabilities. Most of the client's information backups had been on-line at the beginning of the intrusion and were damaged. The client was evaluating paying the ransom (exceeding two hundred thousand dollars) and hoping for good luck, but in the end brought in Progent.


"I cannot tell you enough about the expertise Progent provided us during the most stressful time of (our) businesses existence. We may have had to pay the criminal gangs if not for the confidence the Progent group provided us. That you were able to get our e-mail and important servers back into operation faster than 1 week was something I thought impossible. Every single consultant I spoke to or communicated with at Progent was hell bent on getting my company operational and was working at all hours to bail us out."

Progent worked together with the client to rapidly understand and prioritize the key systems that had to be recovered in order to restart business functions:

  • Active Directory (AD)
  • E-Mail
  • MRP System
To get going, Progent adhered to ransomware event response industry best practices by isolating and cleaning systems of viruses. Progent then initiated the work of bringing back online Active Directory, the core of enterprise environments built on Microsoft technology. Microsoft Exchange Server messaging will not work without AD, and the businesses’ accounting and MRP applications used Microsoft SQL, which requires Windows AD for access to the information.

In less than 2 days, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then performed rebuilding and hard drive recovery of mission critical systems. All Microsoft Exchange Server ties and configuration information were intact, which accelerated the rebuild of Exchange. Progent was also able to assemble local OST files (Outlook Off-Line Folder Files) on various PCs in order to recover mail messages. A recent off-line backup of the client's accounting software made it possible to return these essential applications back on-line. Although major work remained to recover completely from the Ryuk damage, core systems were recovered rapidly:


"For the most part, the assembly line operation survived unscathed and we did not miss any customer shipments."

During the next month key milestones in the recovery process were accomplished in tight cooperation between Progent consultants and the client:

  • Self-hosted web sites were returned to operation without losing any information.
  • The MailStore Microsoft Exchange Server containing more than four million archived emails was spun up and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were fully restored.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Ninety percent of the user desktops were functioning as before the incident.

"A huge amount of what went on in the early hours is nearly entirely a blur for me, but I will not forget the urgency each of your team accomplished to help get our business back. I’ve entrusted Progent for the past 10 years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered. This situation was a Herculean accomplishment."

Conclusion
A probable enterprise-killing disaster was averted due to hard-working professionals, a wide array of IT skills, and close teamwork. Although in hindsight the ransomware incident detailed here would have been shut down with advanced cyber security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team education, and well thought out incident response procedures for backup and applying software patches, the reality remains that state-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware incursion, feel confident that Progent's team of professionals has a proven track record in ransomware virus blocking, cleanup, and data recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), I’m grateful for letting me get some sleep after we made it past the first week. All of you did an amazing job, and if anyone that helped is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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  • Consulting Services Exchange 2007 to Exchange 2010 Upgrade
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    Progent's Microsoft-certified consulting engineers can help you to assess the benefits of Exchange Server 2010 for your business and can help you to design and carry out a smooth upgrade to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2007 Server that will offer fast return on investment by increasing your workers' efficiency, cutting the cost of equipment and service, simplifying administration, and consolidating your vital communications technologies.

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  • Signature-matching Virus Protection Services Consult ProSight Phishing Defense

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    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware.

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    24-7 ProSight Email Guard Spam and Virus Filtering Service Consult

    Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.

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  • High-Availability Clustered Servers Support and Integration
    24x7 Zero Downtime Clustered Servers Online Consulting

    Progent offers Microsoft Windows Cluster Server assistance to help your company implement zero-downtime server clusters that can provide 24x7 operation. Windows cluster servers for zero-downtime systems include Microsoft Windows Cluster Server, SQL Cluster Server, and Microsoft Exchange Server Cluster. By showing you how too plan high availability clustered server environments powered by Microsoft Windows Clustered Server 2003, Progent’s Certified Windows consultants make sure that your fault-tolerant clustered servers are set up to optimize the business value of your IT network.

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    Technology Consulting Services SMS Server Migration

    Progent’s Microsoft certified experts provide small and medium size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to install critical applications quickly and reliably to specified users, lower software costs and stay compliant by determining usage profiles, enhance Windows security by improving your knowledge of vulnerability and by installing critical updates, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by efficiently utilizing the management capabilities incorporated into Windows. Progent’s SMS engineers can help you use SMS effectively for automated software and application deployment, security patch control, and asset monitoring management including software and hardware inventory.

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    Progent can provide the cost-effective support of online Internet connectivity consultants to assist your company to assess or enhance your Internet services so your Internet connectivity solution aligns with your business requirements. Services provided by Progent's engineers include assessment of your current bandwidth utilization, carrier and plan analysis and ordering, network provisioning, and overseeing a seamless move to a new ISP and/or service plan. Provisioning can include enhancing existing routers and configuring new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures.

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    Top Quality Microsoft and Apple Mac Desktop Server Installation

    Progent can deliver a broad range of cost-effective support services to help your company to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer on-premises or remote help for individual machines or notebooks or work with you to plan and implement a large-scale migration to new or updated operating system platforms and business applications. Progent can also supply consultants and technical workers to help you to prepare for and implement a company move or merger designed to cause minimal interruption to your productivity.

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    Top Ranked Consult Internet Service Provider Selection

    Progent can provide the cost-effective services of online Internet connectivity experts to assist your organization to evaluate or update your Internet services so your Internet connectivity solution matches your business needs. Support services available from Progent include assessment of your current bandwidth utilization, carrier and service plan analysis and ordering, network provisioning, and managing a seamless move to a new carrier and/or service plan. Provisioning can include enhancing current routers and switches and configuring additional ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures.

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  • Google Cloud Identity Engineers
    Cisco Expert Google Cloud hybrid cloud integration Consulting

    Progent can provide affordable online and onsite support to assist businesses of any size to move any portion of their core IT infrastructure to Google Cloud Platform services. This can save management hassle and equipment expense and allow access to Google's cutting edge machine learning tools. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, system design and review, testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.

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    Progent is organized provide in-depth remote consulting for all technical areas common to today’s small company IT networks and allows you to outsource an array of vital, as-needed support services such as a part-time Chief Information Officer to provide senior-level planning and negotiating capability, a Call Center for help desk services, proactive remote monitoring, spam/virus protection as an outside-the-firewall service, project management for major initiatives such as office relocations orOS migrations, Cisco-certified consultants for building and maintaining fast and reliable network infrastructure, security specialists to verify data safety and compliance, disaster recovery specialists to create business continuity plans, and software programmers to create, enhance, or troubleshoot business applications.

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    Progent's Cisco certified Wi-Fi experts can provide economical remote and on-premises help for legacy and modern Wave 2 Aironet wireless access points (APs) and Progent can help you to plan and manage Wi-Fi environments that incorporate indoor and outside/ruggedized Aironet access points.

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    Progent's Cisco-certified CCIE consultants can assist you to configure, manage, upgrade, tune and debug Catalyst switches. Progent can also help your business to enhance the security and compliance of Catalyst switches and migrate smoothly from legacy appliances to modern devices.

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    Progent's Microsoft-certified SQL Server developers and database administrators can provide remote consulting to assist organizations of all sizes to create, administer, and troubleshoot applications based on Microsoft's SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server consultants offer help with any facet of application development in environments that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.

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    Progent's Microsoft-certified professionals have more than 10 years of background delivering email solutions for companies ranging from small offices to global corporations. Progent offers affordable consulting for all versions of Microsoft Exchange Server to enhance email and virus protection, configure high availability email environments, and implement off-site and wireless email connectivity. Progent’s Exchange consulting services can assist you in designing and implementing a migration from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Exchange Server 2016. In addition offers integration help for Windows 8, Windows 7, and Windows XP desktops using Outlook and can show you how to integrate Outlook Web App for all major browsers. For email virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard security services.

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  • On-site Technical Support Monitoring and Reporting
    System Center MOM Services

    Small to mid-sized companies can now get all the benefits of Operations Manager 2007 and also have quick access to Progent’s Microsoft certified IT support professionals. With Progent's economically priced network support programs, mid-size organizations can choose a basic co-sourcing package based on System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager to offer small and midsize business networks world-class availability, protection and productivity.

  • Windows Server 2012 R2 Hyper-V Computer Consulting Virtual Server Administration Website Consulting
  • Windows Server 2016 and SCOM On-site Support Windows Server 2016 High Availability Remote Support Services
  • Windows Server 2019 Online Support Services Setup and Support Windows Server 2019 and SCOM
  • Windows Server Update Services Professional Microsoft SUS Consulting
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