Ransomware : Your Worst Information Technology Disaster
Ransomware  Remediation ExpertsCrypto-Ransomware has become an escalating cyber pandemic that poses an existential danger for businesses of all sizes unprepared for an assault. Different versions of ransomware such as Reveton, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been circulating for many years and still inflict destruction. More recent variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as daily unnamed viruses, not only do encryption of on-line information but also infect most accessible system protection mechanisms. Information synchronized to cloud environments can also be rendered useless. In a vulnerable environment, this can make automatic restore operations hopeless and effectively sets the network back to zero.

Recovering services and data following a ransomware outage becomes a race against time as the victim struggles to stop the spread and eradicate the crypto-ransomware and to restore business-critical operations. Since crypto-ransomware needs time to move laterally, assaults are often launched on weekends, when successful penetrations typically take more time to uncover. This multiplies the difficulty of promptly mobilizing and coordinating an experienced mitigation team.

Progent offers a range of support services for securing Huntington Beach enterprises from ransomware penetrations. Among these are staff training to help identify and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based threat protection to discover and disable day-zero modern malware attacks. Progent in addition can provide the services of seasoned ransomware recovery engineers with the talent and commitment to restore a compromised network as urgently as possible.

Progent's Ransomware Restoration Services
Soon after a crypto-ransomware attack, even paying the ransom in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will respond with the needed keys to unencrypt all your information. Kaspersky Labs determined that seventeen percent of ransomware victims never restored their data after having paid the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The alternative is to re-install the mission-critical elements of your Information Technology environment. Absent access to essential system backups, this calls for a broad complement of skill sets, well-coordinated project management, and the capability to work continuously until the recovery project is complete.

For twenty years, Progent has offered certified expert IT services for businesses across the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have earned advanced certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized industry certifications including CISM, CISSP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent also has expertise in financial systems and ERP applications. This breadth of expertise provides Progent the skills to efficiently understand necessary systems and integrate the remaining parts of your IT system following a ransomware event and configure them into an operational network.

Progent's security group has best of breed project management tools to coordinate the complicated restoration process. Progent appreciates the urgency of working swiftly and in unison with a client's management and Information Technology resources to assign priority to tasks and to put essential systems back online as soon as humanly possible.

Customer Story: A Successful Ransomware Attack Restoration
A small business escalated to Progent after their network was attacked by the Ryuk ransomware virus. Ryuk is believed to have been created by Northern Korean state sponsored criminal gangs, suspected of adopting algorithms leaked from America's National Security Agency. Ryuk seeks specific organizations with limited room for disruption and is one of the most lucrative examples of crypto-ransomware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturer headquartered in the Chicago metro area with around 500 employees. The Ryuk event had shut down all essential operations and manufacturing capabilities. The majority of the client's information backups had been on-line at the start of the attack and were destroyed. The client considered paying the ransom demand (more than $200,000) and hoping for the best, but ultimately reached out to Progent.

"I can't thank you enough in regards to the support Progent gave us throughout the most fearful time of (our) company's existence. We may have had to pay the cyber criminals behind the attack except for the confidence the Progent experts gave us. That you were able to get our e-mail system and critical servers back sooner than five days was beyond my wildest dreams. Every single consultant I got help from or communicated with at Progent was totally committed on getting us restored and was working all day and night on our behalf."

Progent worked with the customer to rapidly determine and assign priority to the essential areas that needed to be recovered to make it possible to resume company functions:

  • Windows Active Directory
  • Email
  • Financials/MRP
To begin, Progent followed ransomware penetration response industry best practices by halting the spread and clearing up compromised systems. Progent then started the work of recovering Microsoft Active Directory, the core of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange messaging will not work without AD, and the client's financials and MRP software used Microsoft SQL Server, which requires Active Directory services for security authorization to the databases.

In less than two days, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then helped perform setup and storage recovery of critical applications. All Microsoft Exchange Server ties and configuration information were usable, which accelerated the restore of Exchange. Progent was able to assemble intact OST data files (Outlook Email Offline Data Files) on team workstations to recover mail information. A recent off-line backup of the businesses accounting/MRP systems made it possible to recover these required applications back servicing users. Although a lot of work was left to recover fully from the Ryuk damage, the most important services were returned to operations rapidly:

"For the most part, the production operation survived unscathed and we made all customer sales."

During the following couple of weeks key milestones in the recovery process were completed in close collaboration between Progent consultants and the customer:

  • Self-hosted web sites were brought back up with no loss of data.
  • The MailStore Exchange Server containing more than 4 million archived messages was restored to operations and available for users.
  • CRM/Orders/Invoices/AP/AR/Inventory capabilities were 100 percent restored.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Ninety percent of the user desktops were functioning as before the incident.

"A lot of what was accomplished during the initial response is mostly a haze for me, but my management will not soon forget the commitment all of you put in to give us our business back. I've utilized Progent for at least 10 years, possibly more, and every time Progent has shined and delivered as promised. This situation was no exception but maybe more Herculean."

A likely business extinction disaster was dodged due to results-oriented experts, a wide range of technical expertise, and tight teamwork. Although in analyzing the event afterwards the ransomware virus penetration described here would have been blocked with modern cyber security technology solutions and security best practices, user training, and properly executed security procedures for information backup and proper patching controls, the fact remains that state-sponsored cybercriminals from China, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware incursion, feel confident that Progent's roster of experts has a proven track record in ransomware virus defense, cleanup, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thanks very much for letting me get rested after we made it over the first week. All of you did an fabulous job, and if anyone that helped is around the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Huntington Beach
For ransomware system recovery consulting in the Huntington Beach area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent utilizes the Flexential Tampa colocation center mainly to deliver private cloud hosting. Progent has a team of IT consultants located in the vicinity of Tampa, and Progent can also provide remote support from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity planning experts. Progent can also help you to plan and carry out a migration to the Flexential facility with services like planning system architecture, specifying hardware, system configuration and validation, troubleshooting, streamlining online management, and training your network support team.

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    Progent offers clients the services of consultants who have earned some of the IT industry's most prestigious certifications. Progent thinks that customers have the right to be sure that their IT service providers have accredited training plus broad real-world backgrounds so that Progent's customers can use Progent's service with confidence. In many cases, vendor certifications like the CCIE confers privileges for substantially superior vendor help than is offered to non-certified service providers, allowing Progent to deliver customers a higher class of IT service. In addition, major credentials such as CISA or ISSAP for network security can help corporate customers to show compliance with regulatory demands by engaging the assistance of recognized IT experts.

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    With the Catalyst line of switches for small and mid-size businesses, Cisco enables companies to gain all the benefits of bringing intelligence into their IT infrastructures. Cisco's Catalyst switch technology makes it possible to deploy capabilities to make your network infrastructure highly robust to accommodate real-time requirements, scalable to facilitate future growth, safe enough to guard restricted data, and designed for prioritizing and controlling traffic flows to optimize network operations. Progent's CCIE certified engineers can show you how to select and deploy Cisco switches appropriate for your business. Also, Progent's CISM and CISSP certified security specialists can show you how to create a comprehensive security plan and configure Catalyst switches so they help enforce your security policies. Catalyst switches that Progent supports include Cisco's Catalyst 2950 switches, Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 switches.

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    Progent can assist you to deploy Cisco's infrastructure technology to create a solid foundation for your onsite, cloud-centric, or hybrid data center and streamline operations in key areas including compute and storage utilization, security and compliance, manageability, reliability, and disaster recovery.

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    Microsoft Exchange Server 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces important new features as well as a revamped architecture. These enhancements affect vital facets of IT such as manageability, availability, compliance, operational costs, collaboration, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange Server 2013, design a cost-effective test and rollout plan, and educate your IT team to manage your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing online consulting and management for Exchange 2013.

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    Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud architectures and also enables low-cost backup to Azure storage. Headline features include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as low as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, item-level restore capability for individual files and emails, support for Windows Server Cluster Shared Volumes and for vCenter for handling larger environments, and support for Microsoft VSS technology to back up online VMs with zero downtime. Progent is an Altaro partner and offers a wide array of services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.

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    Progent offers two low-cost service packages designed to enable small businesses to receive a professional network security assessment from a certified security consultant. With Progent's External Security Inventory Scan, a security engineer administers a comprehensive examination of your IT infrastructure from beyond your firewall to uncover potential risks in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, an engineer executes a system scan from an authorized machine within your firewall to uncover vulnerabilities to inside attacks. The two security inventory services are configured and executed from a protected remote location.

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    Microsoft Dynamics GP/Great Plains 2010 financial software is a comprehensive business management and analytics platform that integrates data and operations throughout your company, communicates easily with other solutions, and brings together employees, clients and vendors unrestricted by time or place. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 provide functionality for financials, management reporting, project management, inventory and order control, e-commerce, human resource management, CRM, field service, manufacturing, retail management, and web-based business services. Progent can show you how to install and maintain a robust, secure computer and communications environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your company exploit the full power of Dynamics GP/Great Plains 2010.

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    Remote server management cards offer IT administrators complete control over a server without the need for a personal presence. Through remote management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to a support expert who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to design, deploy, and manage a fault-tolerant company network that incorporates remote management cards and Progent can use these remote server management cards to deliver efficient off-site technical support. Progent has experience with a variety of remote server management cards including Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.

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    Progent's Support for IT Service Organizations lets you use Progent's information technology experts under your own service brand as a transparent arm of your network consulting team.

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    Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Medium-size businesses who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and efficient.

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