Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Recovery ExpertsCrypto-Ransomware has become a modern cyberplague that presents an enterprise-level danger for businesses of all sizes poorly prepared for an attack. Different iterations of crypto-ransomware such as CrySIS, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been out in the wild for years and continue to inflict harm. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as frequent as yet unnamed newcomers, not only encrypt on-line files but also infiltrate many available system protection mechanisms. Information synched to cloud environments can also be encrypted. In a poorly architected data protection solution, it can render automatic restoration useless and basically knocks the entire system back to square one.

Restoring applications and data following a crypto-ransomware attack becomes a sprint against time as the targeted organization tries its best to contain the damage and eradicate the crypto-ransomware and to restore enterprise-critical operations. Because ransomware requires time to move laterally, penetrations are often sprung at night, when penetrations typically take more time to identify. This compounds the difficulty of rapidly marshalling and organizing a knowledgeable mitigation team.

Progent offers a range of solutions for protecting Huntington Beach businesses from crypto-ransomware penetrations. These include team member education to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat protection to discover and disable day-zero malware attacks. Progent in addition provides the services of veteran crypto-ransomware recovery professionals with the talent and commitment to re-deploy a compromised system as urgently as possible.

Progent's Ransomware Restoration Services
Subsequent to a crypto-ransomware event, paying the ransom in cryptocurrency does not ensure that merciless criminals will provide the keys to decipher any or all of your information. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their information after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well above the typical ransomware demands, which ZDNET determined to be around $13,000 for smaller businesses. The fallback is to piece back together the critical components of your Information Technology environment. Without access to complete data backups, this requires a wide complement of skill sets, top notch team management, and the ability to work continuously until the job is over.

For decades, Progent has provided expert IT services for businesses across the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have attained high-level industry certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have earned internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience with accounting and ERP applications. This breadth of expertise provides Progent the capability to efficiently understand critical systems and organize the surviving components of your computer network system following a ransomware penetration and configure them into an operational network.

Progent's recovery team of experts uses top notch project management tools to coordinate the sophisticated restoration process. Progent knows the urgency of acting swiftly and in unison with a client's management and IT team members to assign priority to tasks and to put the most important services back on-line as soon as humanly possible.

Customer Story: A Successful Ransomware Incident Recovery
A business engaged Progent after their organization was penetrated by the Ryuk crypto-ransomware. Ryuk is believed to have been developed by North Korean government sponsored criminal gangs, possibly adopting technology leaked from America's National Security Agency. Ryuk goes after specific companies with little or no tolerance for disruption and is among the most profitable instances of ransomware. Headline victims include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing business based in Chicago and has around 500 workers. The Ryuk attack had frozen all essential operations and manufacturing processes. The majority of the client's information backups had been online at the beginning of the attack and were damaged. The client considered paying the ransom (more than two hundred thousand dollars) and wishfully thinking for good luck, but ultimately called Progent.


"I can't tell you enough about the help Progent provided us throughout the most fearful time of (our) businesses life. We may have had to pay the criminal gangs if it wasn't for the confidence the Progent team provided us. The fact that you were able to get our e-mail system and critical applications back online in less than a week was incredible. Each expert I spoke to or e-mailed at Progent was amazingly focused on getting us operational and was working non-stop on our behalf."

Progent worked with the client to rapidly understand and prioritize the mission critical elements that had to be recovered in order to restart business functions:

  • Active Directory
  • Exchange Server
  • Accounting and Manufacturing Software
To start, Progent followed AV/Malware Processes penetration mitigation industry best practices by isolating and performing virus removal steps. Progent then began the steps of restoring Microsoft Active Directory, the core of enterprise networks built on Microsoft technology. Exchange email will not operate without Windows AD, and the customer's accounting and MRP system utilized Microsoft SQL Server, which requires Active Directory services for access to the data.

In less than 48 hours, Progent was able to rebuild Active Directory services to its pre-virus state. Progent then charged ahead with setup and storage recovery of key systems. All Exchange Server ties and configuration information were intact, which accelerated the rebuild of Exchange. Progent was able to assemble local OST data files (Outlook Offline Folder Files) on staff workstations and laptops to recover email messages. A not too old off-line backup of the customer's manufacturing systems made it possible to restore these essential services back online for users. Although significant work remained to recover completely from the Ryuk event, the most important systems were returned to operations quickly:


"For the most part, the production operation never missed a beat and we produced all customer sales."

Throughout the next month important milestones in the restoration project were achieved in close cooperation between Progent consultants and the customer:

  • In-house web sites were brought back up without losing any information.
  • The MailStore Exchange Server with over four million historical messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables/Inventory capabilities were fully operational.
  • A new Palo Alto 850 security appliance was installed.
  • 90% of the user workstations were being used by staff.

"A lot of what occurred those first few days is mostly a haze for me, but we will not soon forget the commitment each and every one of your team put in to help get our business back. I've trusted Progent for the past ten years, maybe more, and every time Progent has come through and delivered. This time was a life saver."

Conclusion
A probable business catastrophe was avoided with dedicated professionals, a wide array of subject matter expertise, and tight teamwork. Although in post mortem the crypto-ransomware penetration described here could have been disabled with modern security technology solutions and recognized best practices, staff training, and appropriate incident response procedures for data protection and applying software patches, the fact is that state-sponsored cyber criminals from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do get hit by a crypto-ransomware virus, remember that Progent's team of professionals has substantial experience in ransomware virus blocking, removal, and information systems disaster recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), I'm grateful for allowing me to get rested after we made it past the first week. Everyone did an amazing effort, and if any of your guys is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Huntington Beach
For ransomware system restoration consulting in the Huntington Beach area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Microsoft certified consultants offer small and midsize companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can protect your business network from attack by outside and internal threats. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to uncover many threats that can elude traditional firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through expert design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft engineers can assist your company to configure Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.

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    Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services provided during normal working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be forced to permit simple problems to fester.

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    Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations plus a revamped structure. These improvements favorably impact key facets of IT such as manageability, availability, compliance, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the potential business benefits of migrating to Microsoft Exchange Server 2013, design a cost-effective validation and rollout plan, and educate your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent also offers affordable remote consulting and support and management for Microsoft Exchange Server 2013.

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    Progent can help you prepare and implement a smooth migration to Dynamics GP so that you retain your data, improve your protection, enhance your management reporting, take full advantage of Microsoft Office integration, and reduce productivity disruption by creating and executing a smart migration plan. Progent can also help train new Microsoft Dynamics GP users so you don't lose productivity. Progent can enhance your company reports and business analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create specialized business software and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.

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    Progent's application experts can provide advanced consulting, custom development, integration assistance, and online training for leading applications covering vital areas including ERP and MRP, general accounting, business reporting, web application development, and the MS Office suite of business productivity software. As a Microsoft Partner with decades of background delivering advanced consulting support online, Progent can assist clients throughout the United States to save the lost productivity and fees associated with travel and on-premises activity without sacrificing the high quality of technical support.

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    Progent's productive atmosphere will make you a better consulting professional by enhancing your technical skills and increasing the satisfaction of your clients. Progent makes good on this promise by attracting the best consulting talent for you to operate with, providing a state-of-the-art network and communications architecture, running proprietary application utilities to enable the highest level of support, and by streamlining our business structures for attracting and maintaining clients.

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    Progent's Microsoft-certified consultants can assist your organization to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older change management solution or help you to modify your existing SCCM 2012 environment to accommodate your changing business needs. Also, Progent can assist you to build a software foundation that takes full advantage of SCCM 2012 by providing advanced consulting support for related Microsoft technologies including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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    Microsoft allows you to create seamless hybrid networks that integrate Microsoft 365 and on-premises Exchange deployments. This permits you to have certain mailboxes hosted at your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any facet of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can provide as-needed support to help you resolve challenging technical issues and also offer extensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and on budget.

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