Ransomware : Your Crippling IT Disaster
Crypto-Ransomware  Recovery ExpertsCrypto-Ransomware has become an escalating cyber pandemic that represents an enterprise-level threat for businesses of all sizes poorly prepared for an attack. Versions of crypto-ransomware like the Reveton, Fusob, Locky, SamSam and MongoLock cryptoworms have been running rampant for years and still cause damage. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, plus frequent as yet unnamed viruses, not only do encryption of online critical data but also infiltrate many configured system protection mechanisms. Files replicated to off-site disaster recovery sites can also be rendered useless. In a vulnerable data protection solution, this can make automated recovery impossible and basically sets the datacenter back to square one.

Getting back on-line applications and information following a crypto-ransomware attack becomes a race against time as the targeted organization fights to stop lateral movement and clear the virus and to restore enterprise-critical operations. Since ransomware requires time to move laterally, attacks are often sprung on weekends, when successful attacks tend to take longer to discover. This compounds the difficulty of quickly mobilizing and organizing a knowledgeable mitigation team.

Progent makes available a variety of solutions for protecting Huntington Beach organizations from ransomware events. These include user training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to discover and extinguish day-zero modern malware attacks. Progent in addition offers the services of seasoned crypto-ransomware recovery professionals with the skills and commitment to re-deploy a breached network as rapidly as possible.

Progent's Ransomware Restoration Support Services
After a crypto-ransomware event, even paying the ransom demands in cryptocurrency does not ensure that cyber criminals will respond with the needed keys to decipher any or all of your information. Kaspersky Labs ascertained that seventeen percent of ransomware victims never recovered their data after having paid the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The other path is to re-install the essential parts of your Information Technology environment. Absent the availability of essential data backups, this calls for a wide complement of IT skills, well-coordinated project management, and the willingness to work 24x7 until the job is done.

For two decades, Progent has offered professional Information Technology services for companies throughout the U.S. and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have earned internationally-recognized industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience in financial management and ERP applications. This breadth of expertise affords Progent the capability to rapidly ascertain critical systems and organize the surviving components of your computer network system after a ransomware event and assemble them into an operational network.

Progent's ransomware team uses state-of-the-art project management tools to orchestrate the complicated recovery process. Progent understands the importance of working rapidly and together with a customer's management and IT team members to prioritize tasks and to get key applications back on line as fast as possible.

Business Case Study: A Successful Ransomware Incident Recovery
A customer hired Progent after their company was attacked by the Ryuk ransomware virus. Ryuk is thought to have been developed by North Korean state sponsored hackers, suspected of using approaches leaked from the United States NSA organization. Ryuk attacks specific companies with little tolerance for operational disruption and is among the most profitable examples of ransomware. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing business based in the Chicago metro area and has about 500 employees. The Ryuk penetration had frozen all company operations and manufacturing capabilities. Most of the client's system backups had been directly accessible at the time of the intrusion and were encrypted. The client considered paying the ransom (more than two hundred thousand dollars) and hoping for good luck, but ultimately reached out to Progent.

"I can't tell you enough in regards to the expertise Progent gave us during the most critical period of (our) businesses survival. We had little choice but to pay the hackers behind this attack except for the confidence the Progent team gave us. That you were able to get our e-mail system and critical servers back into operation in less than a week was something I thought impossible. Every single person I talked with or messaged at Progent was laser focused on getting our system up and was working all day and night to bail us out."

Progent worked hand in hand the client to rapidly determine and prioritize the most important applications that had to be addressed to make it possible to resume company functions:

  • Active Directory
  • Exchange Server
  • Accounting/MRP
To begin, Progent followed Anti-virus event mitigation industry best practices by halting lateral movement and clearing infected systems. Progent then initiated the process of bringing back online Microsoft AD, the foundation of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange Server email will not function without Windows AD, and the customer's accounting and MRP applications used Microsoft SQL, which requires Active Directory services for authentication to the data.

Within 48 hours, Progent was able to re-build Active Directory services to its pre-penetration state. Progent then initiated rebuilding and storage recovery of needed systems. All Exchange Server ties and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to collect local OST data files (Outlook Offline Data Files) on various PCs and laptops in order to recover mail messages. A recent off-line backup of the client's manufacturing software made them able to recover these essential services back online for users. Although significant work needed to be completed to recover fully from the Ryuk virus, essential services were restored rapidly:

"For the most part, the production operation survived unscathed and we delivered all customer shipments."

During the next few weeks important milestones in the recovery project were accomplished in close cooperation between Progent engineers and the customer:

  • In-house web sites were restored without losing any data.
  • The MailStore Server with over 4 million archived messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory modules were fully operational.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Ninety percent of the user desktops were functioning as before the incident.

"A lot of what transpired that first week is mostly a blur for me, but my management will not soon forget the care each of the team put in to give us our company back. I've been working together with Progent for the past 10 years, maybe more, and every time Progent has shined and delivered. This situation was no exception but maybe more Herculean."

A likely business-killing disaster was avoided by hard-working experts, a broad array of knowledge, and tight collaboration. Although upon completion of forensics the ransomware virus attack described here should have been shut down with up-to-date cyber security technology and NIST Cybersecurity Framework best practices, user education, and properly executed security procedures for data protection and keeping systems up to date with security patches, the fact is that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware virus, remember that Progent's team of experts has extensive experience in ransomware virus defense, remediation, and information systems restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others who were helping), I'm grateful for making it so I could get rested after we got over the most critical parts. Everyone did an impressive effort, and if any of your team is around the Chicago area, a great meal is on me!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Huntington Beach
For ransomware system restoration expertise in the Huntington Beach metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent offers customized remote instruction for an array of client apps and environments such as Microsoft Office and Microsoft 365 Excel, Word, PowerPoint and Project plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Online training provides the benefits of conventional in-person seminars, including instant interaction between students and trainers, but eliminates the expenses of travel and the hassle of attempting to accommodate the schedules of multiple trainees. Available to single students or classes of any size, Progent's live online training allows the trainer to conduct the seminar from an online facility while the students can be spread across a campus or across the country. Virtual learning utilizes proven teaching aids like broadcast white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted to specialized subjects or extended in time and broader in coverage.

  • Internal Security Inventory Professional Emergency Services External Security Scan
  • Intrusion Detection SonicWall NSA 2650 Firewall SonicWall TZ350 Firewall Security Evaluation
  • Juniper J Series Router Firewall Configure Juniper J4350 Router Security Team

  • SQL Server Replication Technology Professional
    MS SQL Server Expert Development

    SQL Server 2005 delivers powerful, standardized tools to IT professionals and network users, lessening the difficulty of creating, integrating, managing, and using enterprise data and database applications in environments ranging from handheld devices to enterprise data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on experience and wide knowledge in planning and building information-based, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

  • Juniper SA6500 SSL VPN Consultants Juniper SA Series SSL VPN Firewall Support
  • Largest XenApp Virtual Windows Applications Online Support Support and Integration Presentation Server

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    Remote Employees Data Protection Remote Consulting

    Progent can help small and medium-size companies to design, deploy, verify and maintain backup technology to support a remote workforce.

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  • Meraki WiFi Management Troubleshooting 24/7 Meraki MR18 Access Point Consulting Services

  • Technical Support Apple iPhone
    iCloud Technology Consulting Services

    Progent's experts offer Mac users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and email help, network protection services, and custom training. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone integration and Apple iPad management, or migrating to iCloud services. For computer environments based exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, integrating and supporting a network infrastructure that is available, secure, efficient and aligned with your company's objectives.

  • Microsoft Certified Information Technology Integrators Microsoft Certified Design Companies
  • Microsoft Certified Partner Office 365 Word Integration Online Help Office 365 Integration Technical Support Services
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  • Microsoft Certified Support Outsourcing SQL Server 2017 Express SQL Server 2017 and Power BI Computer Consultants
  • Microsoft Dynamics GP Huntington Beach Dealer - Training Consultants Orange County California, America Huntington Beach Microsoft Dynamics GP Training Experts

  • Comprehensive Event Management Remote Consulting
    Monitoring and Reporting Remote Support Services

    Even if your company has a minimal computer services staff and a modest IT budget, your information system can still feature the same high availability and performance that once required a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified IT professionals, the latest network management software for 24x7 monitoring and alerts, and economical service programs such as a help desk service to keep your vital network applications and hardware up and running.

  • Microsoft Dynamics GP Update Engineer Consulting Dynamics GP System Update Planning
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  • Microsoft SQL 2014 Outsourced IT Management Services Huntington Beach California SQL Server 2014 Online Help Huntington Beach, CA
  • Microsoft SQL Consult Integration Microsoft SQL Server
  • Microsoft Windows Design Company Computer Network Firms Microsoft Office 2003
  • Microsoft and Cisco Certified District of Columbia IT Consultants District of Columbia Server Migration Specialists
  • MySQL Programming Firms Urgent Microsoft Access application development Specialists
  • Immediate Huntington Beach Hermes Ransomware Rollback Huntington Beach, United States
  • MySQL development Technology Professional MySQL Enterprise Edition Design
  • NetDocuments Search Specialists Engineer NetDocuments DMS
  • Network Engineer Windows 2000 Windows Server 2000 Migration Consulting

  • Microsoft Azure Virtual Machines Coder
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    Progent can help businesses of all sizes to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline network administration and reduce equipment investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the advantages and limitations of various cloud networking models you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and resources and ensure that you avoid the common mistakes small companies make when moving to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN connections and also to manage iPhones and iPads and Android handhelds.

  • Network Engineer Windows 7 Integration Windows 7 Migration Integration Services
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  • 24/7 Specialist Microsoft Virtual Server Administration
    Microsoft Virtual Server 2005 Consultants

    Microsoft Virtual Server 2005, hosted on the Windows Server operating system and powered by technology originally produced by Connectix, delivers the power needed to accomplish server consolidation, application migration, and server isolation tasks via virtualization technology in an enterprise-ready computing network with advanced scalability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses who want to enhance operational efficiency in application development and piloting, upgrading from legacy mission-critical software, and hardware consolidation. Progent's skilled Virtual Server experts can help your IT staff to evaluate and integrate Microsoft Virtual Server.

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  • Outsourcing Company Windows 10 Migration Microsoft Windows 10 ADK Engineers

  • QTS Sacramento Data Center Engineers
    QTS Data Center Engineer

    The QTS Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is now utilizing the QTS Sacramento data center as a colocation site or if your business is considering moving your primary or disaster recovery equipment to Herakles/QTS, Progent can provide a range of cost-effective services including colocation migration, equipment deployment and updates, infrastructure improvements, comprehensive project management, virtual server expertise, remote monitoring, streamlined network management, application programming, disaster recovery planning, security assessment, and the use of Progent's Test Lab.

  • Palo Alto Networks PAN-OS Cybersecurity Company Emergency Palo Alto Networks PA-3200 Series Firewalls Compliance Auditor
  • Professionals Cisco SBCS Network Engineer Cisco Small Business series NSS3000

  • SCOM Migration Network Consulting
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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, enhancing and repairing Microsoft SCOM solutions and offer organizations of any size expert online or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs based on leading practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite technical support to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.

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  • Fully Redundant Network Consult
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    Progent's non-stop interoffice connectivity and 24x7 system infrastructure engineers can help small businesses create non-stop Interoffice connectivity through redundant system architectures with automatic failover. Progent's CCIE engineers can design and deploy fault tolerant Inter-office connections supported by non-stop EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over can provide affordable 24x7 interoffice connectivity.

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  • Progent Small Company Small Business IT Outsourcing Company Progent Small Business Tech Support
  • Progent Start-Up Business Specialist Microsoft and Cisco Authorized Expert Progent Startup Business IT Consulting Companies

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    Award Winning Exchange 2016 eDiscovery Computer Consultants

    Progent can help you in any and all facets of your upgrade to Exchange 2016 including designing high availability (HA) infrastructure for a local, cloud-based or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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  • Cisco Expert SIP Infrastructure Online Troubleshooting
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    Progent's Cisco certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

  • Remote PC and Smartphone Integration Consultants Mobile Laptop Consultant
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  • Remote Support Services SharePoint 2010 Huntington Beach Southern California SharePoint 2010 Technical Support Services Huntington Beach Southern California, US
  • Remote Support Technology Consulting Services On-site Support Remote Support
  • Remote System Repair Windows Server 2012 R2 Huntington Beach California Windows 2008 Server Server Migration Specialists

  • Wi-Fi site survey Consultant
    24x7x365 Network Engineer Proxim

    Progent's Wireless Consulting Services offer a convenient, affordable option for companies of any size to integrate, manage and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

  • SCCM 2016 Cloud Management Gateway Online Help Network Consultants SCCM 2016 Patch Management
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  • SCOM Application Monitoring Computer Consultants Data center Monitoring Network Consultants
  • SQL Development 24/7 Network Support Microsoft SQL Server

  • .NET MAUI Developer Firm
    Expert Microsoft Certified .NET IoT Development

    Progent's application experts have worked for two decades with .NET tools and the Visual Studio development environment and are able to build or enhance .NET applications rapidly and affordably.

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  • Server Management Consulting 24x7x365 Virtualization Consulting
  • Sharepoint Services Solution Provider Microsoft Small Business Server Support Specialist
  • Software Consultants Small Business Small Office Computer Consultants

  • After Hours Intune and Windows 8.1 Support and Setup
    Biggest Intune and Windows 10 Professional

    Progent's Intune consultants can assist your organization to assess the business case for utilizing Intune for administering your web-facing mobile devices including laptops, phones, and tablets powered by Windows, Apple iOS, and Android. Progent's Intune consultants can help you to define security policies, set up pilot systems to evaluate the appropriateness of Microsoft Intune for your environment, install Intune throughout your enterprise, combine Intune with System Center Configuration Manager for unified change management, and maintain your Microsoft Intune solution.

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  • Troubleshooting Telepresence
    Polycom Video Conferencing Consultants

    Progent offers the expertise of a veteran specialist with years of hands-on experience installing, managing, and upgrading immersive telepresence platforms from top-tier vendors including Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your internal network support team, your ISP, and your telepresence technology vendor to help your company increase the strategic value of your telepresence solution.

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  • Huntington Beach NotPetya Crypto-Ransomware Repair Huntington Beach Southern California
  • System Center 2016 and Skype for Business Integration Support and Help System Center 2016 and VMware Integration Technology Consulting Services
  • Technical Support 802.11 Wireless LAN Wireless LAN Support Services
  • Technology Consulting ISA Server Microsoft ISA 2004 Server Outsourcing
  • Huntington Beach DopplePaymer Ransomware Removal Orange County California
  • Teleworker Cybersecurity Online Consulting At Home Workers Security Support Outsourcing
  • Teleworkers Guidance in Huntington Beach - Collaboration Systems Consulting Experts Huntington Beach, CA Work from Home Employees Consulting Services near Huntington Beach - Collaboration Technology Assistance Huntington Beach, CA, United States
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  • System Center MOM Services
    Comprehensive Event Management Help and Support

    Progent provides a variety of network service packages for small companies. These IT outsourcing and server monitoring solutions are built around the proactive problem solving capabilities of Operations Manager 2007, a state-of-the-art server and IT support software platform that monitors the availability, throughput, and safety of your network and isolates potential troubles before they can disrupt your network. With Progent's economically priced IT support packages, small organizations can select a simple co-sourcing package based on Operations Manager with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution.

  • Top Quality ISA Server Consultant Services Specialists Microsoft ISA Server
  • Top Quality Meraki MR55 Access Point Online Support Meraki Wave 2 AP Technology Consulting

  • Engineers ProSight Virtual Machine Hosting
    Private Clouds for Small Businesses Consultant Services

    Progent's ProSight Virtual Hosting service combines advanced virtual server technology, a world-class data center facility, and the support expertise of Progent's Microsoft-certified engineering group to provide small companies with a comprehensive information technology outsourcing alternative that enhances network availability and security, reduces management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a small or midsize company can have each of its software platforms and key application servers supported within a secure and reliable facility on a fast, high-availability virtual machine configured and supported by Progent's network support professionals.

  • Top Ranked .NET Web Application Engineer .NET MAUI Integration
  • Top Rated Virtual Office Job Cisco Consultant Home Based Jobs Cisco Consultants

  • 24/7/365 Services SQL Server Replication
    24/7/365 SQL Server 2008 Migration

    Progent's certified SQL Server programmers and database administrators offer online consulting to help businesses of any size to build, administer, and troubleshoot applications powered by the Microsoft SQL Server platform and .NET architecture. Progent's SQL Server experts can provide help with any phase of the application life cycle in environments that can include small business or departmental databases to VLDB applications and enterprise-class data warehousing.

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  • Virtual Server Private Cloud Hosting Consultants Virtual Server Private Cloud Hosting Consulting Services

  • Cisco Access Point Server Help
    Cisco VoIP IT Outsourcing Companies

    Progent's Cisco CCIE-certified network infrastructure consultants have extensive experience helping Internet Service Providers to architect, implement, manage, optimize, and debug high-availability, scalable connectivity environments appropriate for shared public networks.

  • Windows 2000 Computer Engineer Microsoft Windows 2000 Specialist

  • 24/7 Content Delivery Networking Products Online Troubleshooting
    Consultant Fault Tolerant Load Balancing

    Progent offers high availability load balancing consulting that addresses network load balancing, load balanced program, network infrastructure routing, and content delivery technology including Cisco Content Engine. High availability load balancing providers for which Progent can provide consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.

  • Windows 2003 Server Professional Windows 2003 Server Integration Services
  • Windows 2003 Server Specialist Windows Server 2003 Consultants
  • Windows Server 2016 Storage Spaces Direct Technical Support Windows Server 2016 Migration Network Consultants
  • Windows and Solaris Online Support Services Windows, UNIX, Solaris Remote Troubleshooting
  • Windows, Linux, UNIX, Solaris Online Technical Support Linux, Windows Consultant Services
  • Work From Home Job MCSE Consultant Huntington Beach Cisco CCSP Network Consulting Remote Support Job Huntington Beach, Orange County
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  • iPad patch management Consultants Consult IoT device patch management
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  • Co-managed Call Center Costs Consulting
    Computer Consultant Supplemental Support Desk Cost Savings

    Progent's Help Desk Call Center outsourcing and co-sourcing service programs help organizations to save money and improve productivity.

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