Ransomware : Your Crippling Information Technology Disaster
Ransomware  Recovery ExpertsCrypto-Ransomware has become a too-frequent cyberplague that presents an enterprise-level danger for businesses of all sizes vulnerable to an attack. Versions of ransomware such as CryptoLocker, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been replicating for many years and still inflict havoc. Modern versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with daily unnamed newcomers, not only do encryption of on-line critical data but also infect many accessible system backups. Data synchronized to the cloud can also be encrypted. In a poorly architected system, it can render automatic recovery useless and basically sets the network back to zero.

Getting back applications and information after a ransomware outage becomes a race against time as the targeted organization tries its best to contain and cleanup the crypto-ransomware and to resume mission-critical operations. Due to the fact that ransomware requires time to move laterally, penetrations are usually sprung during weekends and nights, when successful attacks may take longer to discover. This compounds the difficulty of quickly mobilizing and orchestrating an experienced response team.

Progent provides a range of solutions for securing Huntington Beach businesses from ransomware events. Among these are team training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, in addition to installation of next-generation security gateways with artificial intelligence capabilities to intelligently detect and disable zero-day threats. Progent also offers the services of seasoned crypto-ransomware recovery consultants with the track record and perseverance to restore a compromised environment as quickly as possible.

Progent's Ransomware Restoration Help
After a ransomware penetration, even paying the ransom demands in cryptocurrency does not provide any assurance that merciless criminals will return the keys to unencrypt any of your data. Kaspersky Labs ascertained that seventeen percent of ransomware victims never recovered their files even after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the average crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The fallback is to re-install the critical components of your Information Technology environment. Without the availability of full data backups, this calls for a broad complement of IT skills, well-coordinated team management, and the capability to work 24x7 until the recovery project is finished.

For twenty years, Progent has offered professional Information Technology services for companies throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have earned internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise in financial systems and ERP software solutions. This breadth of experience provides Progent the skills to efficiently identify critical systems and re-organize the surviving pieces of your Information Technology system following a ransomware attack and rebuild them into a functioning system.

Progent's security team of experts utilizes state-of-the-art project management applications to orchestrate the complicated recovery process. Progent appreciates the urgency of working quickly and in unison with a client's management and Information Technology team members to assign priority to tasks and to get essential systems back on-line as fast as humanly possible.

Business Case Study: A Successful Crypto-Ransomware Penetration Recovery
A client engaged Progent after their company was taken over by the Ryuk crypto-ransomware. Ryuk is generally considered to have been launched by North Korean government sponsored criminal gangs, suspected of adopting techniques exposed from Americaís NSA organization. Ryuk attacks specific companies with little room for disruption and is among the most lucrative incarnations of ransomware malware. High publicized targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing business headquartered in Chicago with around 500 staff members. The Ryuk attack had shut down all business operations and manufacturing processes. Most of the client's data protection had been on-line at the beginning of the attack and were damaged. The client was evaluating paying the ransom (in excess of $200,000) and praying for the best, but in the end called Progent.

"I canít thank you enough about the help Progent provided us during the most fearful time of (our) businesses survival. We may have had to pay the cybercriminals if it wasnít for the confidence the Progent experts provided us. That you were able to get our e-mail and essential applications back quicker than seven days was earth shattering. Each expert I got help from or texted at Progent was laser focused on getting us back online and was working 24 by 7 on our behalf."

Progent worked together with the client to quickly assess and assign priority to the critical systems that had to be recovered in order to restart business functions:

  • Microsoft Active Directory
  • Electronic Mail
  • Accounting/MRP
To begin, Progent adhered to Anti-virus event mitigation industry best practices by halting lateral movement and removing active viruses. Progent then began the process of restoring Active Directory, the foundation of enterprise networks built upon Microsoft technology. Microsoft Exchange messaging will not work without AD, and the client's financials and MRP applications used Microsoft SQL, which requires Windows AD for access to the database.

In less than two days, Progent was able to recover Active Directory services to its pre-virus state. Progent then accomplished reinstallations and storage recovery of critical applications. All Microsoft Exchange Server schema and configuration information were intact, which accelerated the restore of Exchange. Progent was also able to assemble intact OST data files (Outlook Off-Line Folder Files) on user desktop computers to recover email information. A recent offline backup of the client's accounting software made them able to recover these essential programs back servicing users. Although major work needed to be completed to recover fully from the Ryuk event, critical systems were returned to operations rapidly:

"For the most part, the production line operation never missed a beat and we delivered all customer deliverables."

Throughout the next month critical milestones in the recovery process were made through tight collaboration between Progent consultants and the client:

  • Self-hosted web applications were returned to operation with no loss of information.
  • The MailStore Exchange Server containing more than four million archived emails was brought on-line and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control modules were fully operational.
  • A new Palo Alto 850 firewall was set up.
  • Nearly all of the desktop computers were fully operational.

"A lot of what happened that first week is mostly a fog for me, but I will not soon forget the care each and every one of your team put in to give us our business back. I have been working with Progent for at least 10 years, maybe more, and every time Progent has impressed me and delivered. This situation was a Herculean accomplishment."

A likely business-ending disaster was evaded with results-oriented experts, a broad range of knowledge, and tight teamwork. Although upon completion of forensics the ransomware virus attack detailed here would have been identified and disabled with up-to-date cyber security systems and NIST Cybersecurity Framework best practices, user education, and appropriate security procedures for backup and applying software patches, the reality remains that state-sponsored cyber criminals from Russia, China and elsewhere are relentless and will continue. If you do get hit by a crypto-ransomware virus, remember that Progent's roster of professionals has proven experience in ransomware virus defense, cleanup, and information systems disaster recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), Iím grateful for letting me get rested after we got over the first week. Everyone did an amazing job, and if anyone is visiting the Chicago area, dinner is on me!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, enhancing and troubleshooting System Center Operations Manager environments and offer organizations of any size expert remote or onsite consulting support for SCOM 2012. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience required to watch over your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs according to best practices for monitoring network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite technical support to help you to remediate serious problems uncovered by Microsoft SCOM 2012.

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    Progentís consultants can help you to plan and carry out an efficient move from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that deploys Azure AD Domain Services and AD Connect to unify identity and access management for both onsite and Azure assets.

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    Progent's consultants offer online and on-premises consulting services for organizations of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan a local, cloud or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office; configure high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration systems like Cisco Video Interop Server. Progent's certified network security experts can assist you create and validate a security environment for your Skype for Business deployment that is compliant with government and industry standards.

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    Progentís Microsoft certified consultants provide a variety of consulting services for Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP platform based, like all Microsoft accounting solutions, on the scalable and popular foundation of Windows technology. Dynamics GP offers an affordable tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to install and integrate, and with its segmented approach you are able to license only the functions you currently need, with the ability to expand clients and enlarge capabilities in the future. Progentís Dynamics GP/Great Plains support engineers can show you how to deploy, configure and manage the latest version of Microsoft Dynamics GP or migrate efficiently from an earlier edition.

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    Progent can help your organization in any facet of your migration to Microsoft Exchange Server 2019 including configuring Windows Server 2019 Core as a host for Exchange; designing HA architecture for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V virtualization; configuring HLB; setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and setting up Outlook.

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    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues.

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    Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the front lines of network support, performing a broad variety of IT projects for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for using computer knowledge to repair real-world IT problems efficiently.

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    Progent can assist your business in all phases of your migration to Exchange Server 2016 such as planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; specifying storage requirements for your virtual machines (VMs), databases and log files; setting up HLB for fault-tolerant client access services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

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    Cisco has designed an extensive array of routers that includes routers designed to deliver the protection, performance, and reliability demanded by organizations ranging from branch offices to worldwide enterprises. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved fault tolerance and network uptime. Progent can show you how to select and configure Cisco routers to build a reliable foundation for your network and to make it economical to grow as you support new users, start new offices, install new services, extend your network to customers and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers powered by Cisco's IOS platform, including Cisco's 800 family of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Series Routers.

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    Progentís Microsoft certified experts offer small and mid-size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install important software quickly and automatically to specified workers, lower software expense and stay compliant by determining patterns of usage, improve Windows security by improving your awareness of vulnerability and by installing critical patches, manage your mobile workforce through industry standards independent of connection or geography, and lower operational costs by efficiently utilizing the administrative functions incorporated into Windows. Progentís SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch administration, and resource monitoring management including program and appliance inventory.

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    Progent offers cost-effective remote consulting to help businesses of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security and compliance.

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