Crypto-Ransomware : Your Worst Information Technology Disaster
Ransomware  Remediation ExpertsRansomware has become an escalating cyber pandemic that presents an enterprise-level danger for businesses of all sizes poorly prepared for an attack. Multiple generations of ransomware like the CrySIS, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been circulating for a long time and continue to inflict damage. Modern versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as more unnamed newcomers, not only do encryption of online files but also infect many configured system backup. Files synchronized to the cloud can also be corrupted. In a poorly designed data protection solution, it can make automatic recovery impossible and effectively sets the network back to square one.

Getting back applications and information after a ransomware outage becomes a sprint against the clock as the targeted business fights to stop the spread and remove the ransomware and to resume enterprise-critical operations. Because ransomware takes time to spread, penetrations are frequently launched during weekends and nights, when successful penetrations are likely to take longer to detect. This compounds the difficulty of promptly marshalling and coordinating an experienced mitigation team.

Progent provides an assortment of support services for securing Huntington Beach enterprises from ransomware attacks. These include user training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus setup and configuration of next-generation security appliances with artificial intelligence capabilities to intelligently identify and quarantine zero-day cyber threats. Progent in addition offers the assistance of veteran crypto-ransomware recovery professionals with the track record and commitment to re-deploy a compromised network as soon as possible.

Progent's Crypto-Ransomware Recovery Services
Soon after a ransomware penetration, sending the ransom in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will respond with the keys to unencrypt all your files. Kaspersky Labs determined that 17% of ransomware victims never recovered their data after having paid the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well above the average crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The other path is to re-install the key elements of your IT environment. Absent access to full system backups, this requires a broad range of skills, top notch team management, and the ability to work non-stop until the task is over.

For twenty years, Progent has offered certified expert Information Technology services for businesses across the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have been awarded advanced certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have garnered internationally-recognized certifications including CISM, CISSP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise in accounting and ERP software solutions. This breadth of experience provides Progent the capability to rapidly ascertain critical systems and consolidate the remaining parts of your computer network system following a crypto-ransomware penetration and rebuild them into a functioning system.

Progent's recovery group utilizes top notch project management tools to orchestrate the sophisticated restoration process. Progent appreciates the urgency of acting swiftly and together with a customerís management and IT team members to assign priority to tasks and to put key systems back online as soon as possible.

Client Story: A Successful Ransomware Intrusion Restoration
A business contacted Progent after their organization was brought down by the Ryuk ransomware. Ryuk is believed to have been deployed by Northern Korean state sponsored hackers, suspected of adopting techniques exposed from Americaís National Security Agency. Ryuk goes after specific organizations with limited tolerance for disruption and is among the most lucrative incarnations of ransomware viruses. Major targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturer based in Chicago and has around 500 workers. The Ryuk penetration had shut down all essential operations and manufacturing processes. The majority of the client's data protection had been on-line at the time of the intrusion and were eventually encrypted. The client was taking steps for paying the ransom demand (in excess of $200K) and wishfully thinking for the best, but in the end engaged Progent.


"I canít speak enough in regards to the help Progent provided us throughout the most fearful time of (our) businesses existence. We most likely would have paid the cyber criminals if not for the confidence the Progent group provided us. The fact that you could get our e-mail and key applications back on-line sooner than 1 week was amazing. Every single expert I got help from or e-mailed at Progent was hell bent on getting our system up and was working all day and night to bail us out."

Progent worked hand in hand the customer to quickly identify and prioritize the most important elements that had to be addressed to make it possible to resume company operations:

  • Microsoft Active Directory
  • Exchange Server
  • Financials/MRP
To get going, Progent adhered to AV/Malware Processes penetration mitigation best practices by stopping lateral movement and clearing infected systems. Progent then began the task of bringing back online Microsoft Active Directory, the heart of enterprise networks built upon Microsoft Windows technology. Exchange messaging will not operate without Windows AD, and the customerís financials and MRP applications leveraged SQL Server, which needs Active Directory for authentication to the databases.

In less than 48 hours, Progent was able to restore Active Directory services to its pre-virus state. Progent then helped perform rebuilding and hard drive recovery on needed systems. All Microsoft Exchange Server schema and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was able to locate local OST data files (Microsoft Outlook Off-Line Data Files) on team PCs and laptops in order to recover email messages. A recent offline backup of the customerís accounting software made them able to return these required programs back online for users. Although significant work remained to recover fully from the Ryuk event, core services were recovered rapidly:


"For the most part, the assembly line operation showed little impact and we did not miss any customer sales."

Throughout the following few weeks important milestones in the restoration process were accomplished through tight collaboration between Progent consultants and the client:

  • Internal web sites were restored without losing any data.
  • The MailStore Server exceeding four million historical emails was spun up and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory capabilities were 100 percent restored.
  • A new Palo Alto 850 firewall was installed and configured.
  • Nearly all of the user PCs were back into operation.

"Much of what was accomplished that first week is nearly entirely a haze for me, but our team will not soon forget the dedication each and every one of your team accomplished to give us our company back. Iíve been working with Progent for at least 10 years, maybe more, and every time Progent has impressed me and delivered as promised. This situation was the most impressive ever."

Conclusion
A likely business disaster was avoided through the efforts of hard-working experts, a broad spectrum of subject matter expertise, and close collaboration. Although upon completion of forensics the crypto-ransomware virus penetration detailed here would have been identified and stopped with up-to-date cyber security solutions and best practices, team education, and well thought out incident response procedures for data backup and keeping systems up to date with security patches, the fact is that state-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a ransomware incident, remember that Progent's team of professionals has proven experience in ransomware virus blocking, cleanup, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were involved), thanks very much for letting me get rested after we got over the initial fire. All of you did an amazing effort, and if anyone that helped is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.

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    Progent's Meraki Wi-Fi access point consultants provide online and onsite support to assist businesses of all sizes to plan, install, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to set up and support Cisco's Meraki-based wireless infrastructure for environments that can range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products such as switches, routers and ASA firewalls to build a cohesive ecosystem that delivers identical connectivity, performance, security compliance, manageability and availability for wired and Wi-Fi clients regardless of their location or device.

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    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size business integrate and maintain Ciscoís security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to manage and provide the versatility to evolve with your changing business requirements. Progentís Cisco-Premier network consultants are familiar with Ciscoís complete family of hardware and software aimed at preventing information pilfering, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can show you how to integrate Cisco products to get safe connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized user access control foundation for user authentication, permissions, and tracking from an easy-to-use Web interface.

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    Progent applies no startup charge and asks no monthly commitment for support services delivered during normal working hours. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed. .

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    Progent provides technical services for mid-size businesses who have 100 to 250 system users. The mid-size business or office has typically been an underserved segment of the market for network consulting expertise. The cost structures and support access models of large third-party support firms make them too expensive for the ordinary mid-size business or small medium business (SMB), which commonly relies on a minimal IT budget with which to maintain an IT network whose complexity and capability are frequently comparable to the networks of much larger companies. Progent's support delivery model, which takes great advantage of online service, virtual network infrastructure and 24x7 server monitoring, significantly lowers the network maintenance expenses of an SMB while offering the mid-size organization with big-company support from certified, IT experts knowledgeable in a broad array of small business technologies. If your medium size organization or small business is looking for levels of IT support appropriate for a mid-size organization without paying big-company costs, you need Progent.

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    Progent can help your company to plan and implement an efficient migration from a UNIX-based IT environment to a network based on Windows and capable of running Microsoft's popular office productivity products, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can show you how to guard your information and reduce business disruption by developing an efficient migration plan that preserves your existing investments in UNIX software and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include analysis of current infrastructure, transition strategy and testing, Exchange migration support, data and application porting, and processor and storage migration and consolidation.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information.

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    Progentís colocation center IT services are intended for businesses with hardware located at IDCs or data center colo hosting sites and requiring timely in-person service at the colocation facility plus off-site support from Microsoft and Cisco Certified professionals. Progent offers a full range of IDC and data center and colocation support services including system architecture evaluation, Windows and Linux server integration and support, tech support for server and communications infrastructure, design and deployment of high availability configurations, defining and implementing layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and creating fault tolerant server cluster systems.

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    Progent can help you plan and implement a smooth move to Dynamics GP so that you retain your information, strengthen your protection, enhance your management reporting, take complete advantage of Microsoft Office integration, and minimize productivity disruption by creating and following a sensible migration strategy. Progent can also help educate new Dynamics GP users so you don't waste productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx assistance, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to create specialized business software and eCommerce programs that work seamlessly with Microsoft Dynamics GP.

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    Progent can provide quick access to the expertise of seasoned wireless specialists who can help you to determine the advantages of Ubiquiti UniFi wireless access points for your company and assist you to plan, deploy, maintain, and troubleshoot your UniFi wireless network. Progent can also carry out a wireless site survey to assist you to choose, configure, and place UniFi wireless access points for your required signal coverage and throughput.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Cisco's security and remote connectivity technology for small to mid-size businesses represent a complete array of easy-to-administer security hardware and software to help safeguard your entire network infrastructure. Cisco's VPN product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert consulting staff includes experienced engineers with Cisco's CCIE and Cisco Certified Network Professional certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that fit most closely with your business objectives.

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    Progent provide businesses of all sizes enterprise-class network online or in-person consulting services for networks based on Microsoft Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also can provide security expertise for businesses ranging from the small office to the global enterprise.

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    Progent can provide the support of a certified VMware VCDX consultant to help your organization plan, deploy, manage and repair VMware vSphere-powered virtualization ecosystem for on-premises networks, private and public clouds, or hybrid deployments. Progent can provide world-class knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent has extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high availability, fault tolerance, and application mobility.

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    Cisco's Catalyst family of wireless controllers simplify the management of wireless networks by unifying the configuration and control of Wi-Fi APs, tuning Wi-Fi performance by limiting the impact of radio frequency congestion, improving wireless uptime with rapid auto-failover, and strengthening security by identifying cyber threats and analyzing network traffic according to user type and location. Progent can assist you to deploy Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller solutions.

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    Progent's Microsoft and Cisco authorized experts offer three service programs to help medium-size and large organizations develop an efficient and productive in-house Network Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process study and improvement, management reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help companies analyze the numerous high-quality Help Desk application programs on the market and determine which products may be excessively expensive, lack critical capabilities, or align poorly with your company's corporate culture. Progent also offers temporary staffing for businesses who need to reinforce their internal Help Desk team for occasional projects or to substitute for vacationing or indisposed workers.

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    Windows Server Essentials is a value-priced, versatile platform that allows small businesses to make the move from the traditional stand-alone on-premises datacenter to the modern hybrid networking paradigm that includes local and virtualized cloud-based resources. Progent's consultants offer cost-effective online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can help you to determine the possible productivity and cost benefits of moving to WS 2012 R2 and implementing a hybrid local/cloud design for your network environment. Progent can provide comprehensive project management so you can design and execute an efficient move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Online applications and services. Progent can also provide continuing consulting, troubleshooting, and training.

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    Progent's Juniper-authorized network engineer can help you to design and implement Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and migrate efficiently from outdated products to current versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network control software to enable you to simplify the management and strengthen the security of your Juniper VPN devices firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist you manage environments that include a mix of Juniper's OS platforms.

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