Ransomware : Your Crippling Information Technology Disaster
Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyber pandemic that represents an enterprise-level threat for businesses of all sizes vulnerable to an assault. Different versions of ransomware such as CrySIS, Fusob, Locky, SamSam and MongoLock cryptoworms have been out in the wild for a long time and still inflict damage. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, plus daily as yet unnamed viruses, not only do encryption of on-line information but also infect many configured system backup. Information synched to cloud environments can also be rendered useless. In a poorly architected data protection solution, this can render automatic recovery useless and basically sets the datacenter back to square one.

Getting back on-line services and information after a ransomware outage becomes a sprint against the clock as the targeted business struggles to stop lateral movement and eradicate the ransomware and to resume mission-critical operations. Due to the fact that crypto-ransomware needs time to spread, attacks are frequently launched on weekends, when successful attacks may take more time to discover. This multiplies the difficulty of promptly assembling and coordinating an experienced mitigation team.

Progent makes available a range of services for securing Huntington Beach businesses from crypto-ransomware penetrations. These include team member training to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring for remote monitoring and management, in addition to setup and configuration of the latest generation security solutions with AI technology to rapidly discover and quarantine zero-day threats. Progent in addition provides the services of seasoned ransomware recovery professionals with the talent and commitment to rebuild a compromised network as rapidly as possible.

Progent's Ransomware Recovery Services
Soon after a crypto-ransomware attack, even paying the ransom in cryptocurrency does not ensure that merciless criminals will provide the codes to decrypt any or all of your data. Kaspersky ascertained that 17% of ransomware victims never recovered their information even after having paid the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well above the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The fallback is to piece back together the key components of your IT environment. Absent access to full information backups, this requires a wide complement of skill sets, well-coordinated team management, and the willingness to work non-stop until the recovery project is completed.

For decades, Progent has offered certified expert IT services for companies across the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have earned top industry certifications in important technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have garnered internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise with financial systems and ERP application software. This breadth of expertise affords Progent the capability to efficiently identify important systems and organize the remaining pieces of your computer network system following a ransomware attack and rebuild them into a functioning system.

Progent's security team deploys best of breed project management applications to coordinate the complicated restoration process. Progent appreciates the importance of acting swiftly and in concert with a client's management and IT staff to assign priority to tasks and to get essential applications back on-line as fast as possible.

Business Case Study: A Successful Crypto-Ransomware Intrusion Recovery
A customer engaged Progent after their organization was attacked by the Ryuk ransomware. Ryuk is believed to have been deployed by Northern Korean state sponsored hackers, suspected of adopting approaches leaked from the U.S. NSA organization. Ryuk goes after specific organizations with little tolerance for operational disruption and is one of the most lucrative incarnations of ransomware viruses. Headline victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing company based in Chicago and has around 500 staff members. The Ryuk intrusion had brought down all company operations and manufacturing capabilities. The majority of the client's system backups had been on-line at the beginning of the intrusion and were eventually encrypted. The client was evaluating paying the ransom (exceeding $200K) and hoping for the best, but in the end called Progent.

"I cannot say enough about the expertise Progent gave us during the most stressful period of (our) companyís life. We had little choice but to pay the cyber criminals behind the attack except for the confidence the Progent team afforded us. That you could get our e-mail and production servers back online in less than seven days was something I thought impossible. Every single expert I got help from or communicated with at Progent was hell bent on getting our company operational and was working 24/7 to bail us out."

Progent worked with the customer to rapidly get our arms around and prioritize the essential systems that had to be recovered in order to resume business operations:

  • Active Directory
  • E-Mail
  • Accounting/MRP
To get going, Progent followed AV/Malware Processes event mitigation industry best practices by stopping the spread and performing virus removal steps. Progent then initiated the task of bringing back online Microsoft AD, the heart of enterprise networks built upon Microsoft Windows technology. Exchange messaging will not operate without Windows AD, and the customerís financials and MRP system leveraged Microsoft SQL, which requires Active Directory services for access to the database.

In less than 2 days, Progent was able to recover Windows Active Directory to its pre-virus state. Progent then performed reinstallations and hard drive recovery of the most important systems. All Exchange ties and attributes were usable, which accelerated the rebuild of Exchange. Progent was also able to assemble non-encrypted OST data files (Outlook Off-Line Folder Files) on various PCs in order to recover mail messages. A not too old off-line backup of the client's financials/ERP software made it possible to recover these essential services back online for users. Although major work was left to recover fully from the Ryuk event, core systems were restored quickly:

"For the most part, the assembly line operation showed little impact and we delivered all customer orders."

Over the following couple of weeks key milestones in the recovery project were achieved through tight collaboration between Progent engineers and the customer:

  • Self-hosted web applications were restored with no loss of information.
  • The MailStore Server exceeding four million archived emails was brought online and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable/AR/Inventory modules were 100 percent operational.
  • A new Palo Alto Networks 850 security appliance was installed.
  • Ninety percent of the user PCs were operational.

"A huge amount of what occurred in the early hours is nearly entirely a haze for me, but we will not forget the commitment each and every one of your team put in to help get our company back. I have been working with Progent for the past ten years, possibly more, and every time Progent has come through and delivered. This time was the most impressive ever."

A probable company-ending catastrophe was avoided with dedicated experts, a broad range of knowledge, and close collaboration. Although in analyzing the event afterwards the crypto-ransomware virus attack described here should have been blocked with modern cyber security technology and security best practices, user education, and well thought out security procedures for data protection and proper patching controls, the fact remains that government-sponsored cyber criminals from China, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware incursion, feel confident that Progent's team of professionals has extensive experience in ransomware virus blocking, removal, and information systems recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thanks very much for making it so I could get some sleep after we got through the first week. Everyone did an incredible effort, and if any of your team is in the Chicago area, dinner is on me!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Huntington Beach
For ransomware system restoration consulting in the Huntington Beach metro area, phone Progent at 800-462-8800 or see Contact Progent.

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    The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to block ransomware or recover quickly after a ransomware incident. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that reduces your vulnerability to a ransomware attack and meets your business needs.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your organization to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers major enhancements in capacity, speed, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and Linux support.

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    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks.

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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their market, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and speed up your return on investment.

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    Progent delivers the services of Microsoft and Cisco-Premier network consulting professionals to show customers affordable ways to help organizations optimize the benefits of Microsoft and Cisco products. For networks that range from remote offices to large corporations, Progent's network engineers can assist you to enhance your network's e-mail architecture, security, reliability, performance, and IT administration.

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    For small and midsize companies, network security and regulatory compliance is too complicated to stay ahead of but too dangerous to overlook. The world's largest enterprises have been breached, and the top cloud services have on occasion been knocked out. It seems like there's no place to run. Progent makes it affordable for smaller organizations to implement critical IT security projects effectively by providing the advantage of billed time to the nearest minute without any minimum billing for remote help. You can have access to a world-class computer expert to provide just the help you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help you with any level of network security including vulnerability assessments, malware screening and recovery, spam and email content filtering, email data leak protection, regulatory compliance reporting, and creating a complete security strategy.

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    Progentís wireless engineers can help small organizations design, choose, test, install and support secure building-to-building wireless bridging products that integrate transparently into your IT network while providing a degree of protection that matches or exceeds wireline connections. Progent provides expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you identify and install the wireless link technology that fit best with your business needs.

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    Progent has extensive experience providing a full-spectrum of remote IT consulting and urgent repair services to local governments and schools throughout the U.S. Progent is one of the industryís pioneers in delivering expert remote IT support and has provided IT solutions to clients in all 50 states. Remote support saves travel expenses and solves issues more quickly than onsite service calls.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers major improvements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.

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    Dynamics GP/Great Plains allows you to expand and control your business more efficiently by offering easy access to strategic information and a rapid ROI. Dynamics GP confers major business benefits such as its ability to expand the reach of your company, manage your accounting, automate financial processes, standardize processes throughout your business, refine inventory control, increase order accuracy, grow sales and minimize lead-time, and maximize cash flow. Progent can show you how to configure and manage a robust, secure server and communications foundation to support Great Plains, and can provide experienced Dynamics GP support professionals to help you derive all the benefits of your Dynamics GP business management system.

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    Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of network service, performing a wide variety of technical projects for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual network problems quickly.

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