Ransomware : Your Crippling IT Nightmare
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a modern cyber pandemic that presents an enterprise-level threat for organizations unprepared for an attack. Different versions of ransomware such as Reveton, Fusob, Locky, SamSam and MongoLock cryptoworms have been around for many years and still inflict destruction. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus frequent as yet unnamed malware, not only encrypt online information but also infect any available system protection. Files synched to cloud environments can also be ransomed. In a vulnerable system, this can render any restore operations impossible and effectively sets the network back to zero.

Getting back applications and data after a crypto-ransomware attack becomes a sprint against the clock as the targeted organization tries its best to stop the spread and cleanup the crypto-ransomware and to resume enterprise-critical activity. Since crypto-ransomware takes time to move laterally, attacks are often launched at night, when successful penetrations are likely to take more time to uncover. This compounds the difficulty of rapidly marshalling and orchestrating a capable mitigation team.

Progent has a variety of support services for securing Huntington Beach enterprises from ransomware penetrations. These include user education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based cyberthreat defense to identify and extinguish day-zero malware attacks. Progent also offers the services of seasoned ransomware recovery professionals with the track record and commitment to reconstruct a breached environment as quickly as possible.

Progent's Ransomware Recovery Services
Soon after a crypto-ransomware event, even paying the ransom in cryptocurrency does not provide any assurance that distant criminals will provide the keys to decrypt any or all of your files. Kaspersky ascertained that seventeen percent of crypto-ransomware victims never restored their files even after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The alternative is to setup from scratch the essential elements of your Information Technology environment. Absent access to full system backups, this calls for a wide range of IT skills, top notch team management, and the capability to work non-stop until the task is completed.

For two decades, Progent has offered professional Information Technology services for businesses throughout the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned high-level certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have garnered internationally-recognized certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise in financial management and ERP applications. This breadth of experience affords Progent the skills to quickly understand necessary systems and re-organize the remaining components of your network system following a ransomware penetration and rebuild them into an operational system.

Progent's security group deploys best of breed project management tools to orchestrate the complicated restoration process. Progent appreciates the urgency of acting swiftly and in unison with a client's management and IT resources to prioritize tasks and to put critical systems back on line as fast as humanly possible.

Business Case Study: A Successful Crypto-Ransomware Intrusion Restoration
A small business engaged Progent after their network was crashed by the Ryuk ransomware. Ryuk is thought to have been launched by North Korean state sponsored criminal gangs, possibly using algorithms exposed from the United States National Security Agency. Ryuk targets specific businesses with little ability to sustain disruption and is among the most lucrative iterations of ransomware viruses. High publicized victims include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing business headquartered in the Chicago metro area with around 500 staff members. The Ryuk event had disabled all business operations and manufacturing processes. Most of the client's backups had been directly accessible at the time of the attack and were damaged. The client was actively seeking loans for paying the ransom (more than two hundred thousand dollars) and hoping for the best, but in the end called Progent.


"I cannot speak enough about the help Progent provided us during the most stressful period of (our) businesses life. We had little choice but to pay the Hackers if it wasn't for the confidence the Progent team gave us. That you could get our e-mail system and critical applications back online sooner than one week was incredible. Every single person I spoke to or messaged at Progent was hell bent on getting us back online and was working 24/7 to bail us out."

Progent worked with the client to quickly identify and assign priority to the most important systems that had to be restored to make it possible to continue departmental functions:

  • Active Directory
  • Electronic Messaging
  • Financials/MRP
To start, Progent adhered to AV/Malware Processes incident response industry best practices by stopping lateral movement and disinfecting systems. Progent then started the process of rebuilding Active Directory, the core of enterprise networks built on Microsoft Windows technology. Exchange messaging will not operate without Active Directory, and the businesses' financials and MRP system leveraged SQL Server, which needs Windows AD for security authorization to the data.

Within 2 days, Progent was able to restore Active Directory to its pre-penetration state. Progent then assisted with setup and hard drive recovery of the most important servers. All Exchange Server ties and configuration information were intact, which accelerated the rebuild of Exchange. Progent was able to assemble local OST files (Outlook Email Off-Line Data Files) on team desktop computers and laptops to recover mail information. A not too old off-line backup of the client's accounting/ERP software made it possible to return these vital programs back online. Although major work remained to recover completely from the Ryuk event, critical services were returned to operations rapidly:


"For the most part, the production manufacturing operation survived unscathed and we produced all customer orders."

Over the next few weeks important milestones in the restoration process were made in tight collaboration between Progent engineers and the customer:

  • Self-hosted web applications were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server with over four million historical emails was brought online and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory capabilities were 100 percent operational.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • 90% of the desktops and laptops were fully operational.

"Much of what went on that first week is nearly entirely a haze for me, but my team will not soon forget the countless hours all of your team put in to help get our business back. I have trusted Progent for at least 10 years, maybe more, and each time I needed help Progent has outperformed my expectations and delivered. This situation was a stunning achievement."

Conclusion
A possible business extinction catastrophe was dodged by top-tier professionals, a wide spectrum of knowledge, and tight collaboration. Although in post mortem the crypto-ransomware virus incident detailed here would have been identified and disabled with modern cyber security technology solutions and ISO/IEC 27001 best practices, staff education, and appropriate incident response procedures for backup and keeping systems up to date with security patches, the fact remains that government-sponsored cybercriminals from Russia, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a ransomware incident, remember that Progent's roster of experts has proven experience in crypto-ransomware virus blocking, remediation, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), thank you for letting me get some sleep after we made it past the first week. Everyone did an impressive job, and if any of your team is around the Chicago area, dinner is on me!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Huntington Beach
For ransomware recovery expertise in the Huntington Beach metro area, call Progent at 800-462-8800 or visit Contact Progent.



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