Crypto-Ransomware : Your Worst IT Catastrophe
Ransomware  Recovery ConsultantsRansomware has become a modern cyber pandemic that presents an enterprise-level danger for organizations poorly prepared for an assault. Multiple generations of crypto-ransomware such as Reveton, Fusob, Locky, Syskey and MongoLock cryptoworms have been circulating for many years and still cause havoc. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, as well as daily unnamed viruses, not only encrypt online critical data but also infect all available system protection mechanisms. Files synched to the cloud can also be corrupted. In a poorly designed environment, this can make automatic recovery impossible and basically sets the network back to square one.

Recovering programs and data after a ransomware attack becomes a race against the clock as the targeted business tries its best to stop the spread and cleanup the ransomware and to resume business-critical operations. Due to the fact that crypto-ransomware needs time to spread, assaults are frequently sprung during weekends and nights, when successful penetrations in many cases take longer to notice. This compounds the difficulty of rapidly assembling and orchestrating a knowledgeable response team.

Progent provides a variety of services for protecting Allen businesses from ransomware attacks. Among these are staff education to help identify and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's behavior-based threat protection to discover and extinguish zero-day modern malware assaults. Progent in addition provides the services of seasoned ransomware recovery consultants with the skills and perseverance to restore a compromised system as soon as possible.

Progent's Ransomware Recovery Help
Subsequent to a ransomware attack, even paying the ransom demands in cryptocurrency does not provide any assurance that cyber hackers will respond with the keys to decipher all your files. Kaspersky Labs estimated that seventeen percent of ransomware victims never restored their files after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the usual crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The alternative is to setup from scratch the key elements of your IT environment. Without access to full system backups, this requires a wide complement of skill sets, well-coordinated team management, and the willingness to work non-stop until the recovery project is completed.

For twenty years, Progent has provided professional Information Technology services for businesses throughout the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have earned high-level certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise in financial management and ERP applications. This breadth of experience gives Progent the capability to knowledgably identify critical systems and re-organize the remaining pieces of your IT system following a crypto-ransomware event and assemble them into a functioning system.

Progent's recovery group deploys top notch project management applications to orchestrate the sophisticated restoration process. Progent understands the importance of working swiftly and together with a client's management and IT staff to assign priority to tasks and to get essential systems back online as fast as possible.

Business Case Study: A Successful Ransomware Attack Restoration
A small business escalated to Progent after their organization was taken over by Ryuk ransomware. Ryuk is believed to have been launched by North Korean state hackers, possibly using strategies leaked from the United States NSA organization. Ryuk targets specific businesses with little or no tolerance for disruption and is among the most profitable examples of ransomware. Major victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturer based in the Chicago metro area with about 500 workers. The Ryuk intrusion had brought down all essential operations and manufacturing capabilities. Most of the client's backups had been online at the time of the attack and were destroyed. The client was taking steps for paying the ransom (more than two hundred thousand dollars) and hoping for the best, but in the end made the decision to use Progent.

"I cannot speak enough in regards to the support Progent provided us during the most stressful period of (our) company's survival. We had little choice but to pay the Hackers if it wasn't for the confidence the Progent group afforded us. The fact that you were able to get our e-mail system and production applications back online faster than one week was incredible. Each expert I spoke to or e-mailed at Progent was totally committed on getting us working again and was working at all hours on our behalf."

Progent worked hand in hand the customer to rapidly assess and assign priority to the most important systems that needed to be restored to make it possible to continue business functions:

  • Active Directory (AD)
  • Microsoft Exchange
  • Accounting/MRP
To get going, Progent adhered to Anti-virus event mitigation industry best practices by halting lateral movement and performing virus removal steps. Progent then initiated the process of recovering Microsoft AD, the core of enterprise environments built on Microsoft Windows Server technology. Microsoft Exchange Server email will not function without Active Directory, and the customer's accounting and MRP system leveraged SQL Server, which depends on Active Directory for security authorization to the data.

In less than two days, Progent was able to rebuild Windows Active Directory to its pre-intrusion state. Progent then charged ahead with rebuilding and storage recovery of critical servers. All Exchange Server ties and configuration information were usable, which facilitated the restore of Exchange. Progent was also able to locate non-encrypted OST data files (Outlook Email Off-Line Data Files) on various desktop computers and laptops in order to recover mail data. A recent off-line backup of the businesses accounting/MRP software made them able to recover these essential services back online for users. Although significant work remained to recover completely from the Ryuk damage, critical services were returned to operations rapidly:

"For the most part, the manufacturing operation was never shut down and we did not miss any customer orders."

Over the following month important milestones in the recovery project were achieved in close cooperation between Progent engineers and the customer:

  • Internal web sites were returned to operation with no loss of information.
  • The MailStore Exchange Server exceeding four million archived messages was spun up and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory Control capabilities were fully operational.
  • A new Palo Alto Networks 850 security appliance was set up.
  • Ninety percent of the desktop computers were being used by staff.

"A lot of what occurred in the early hours is mostly a haze for me, but our team will not soon forget the countless hours each of your team accomplished to give us our company back. I have trusted Progent for the past ten years, maybe more, and every time I needed help Progent has impressed me and delivered. This time was a stunning achievement."

A probable business extinction catastrophe was evaded with top-tier experts, a wide array of IT skills, and tight teamwork. Although upon completion of forensics the ransomware virus attack described here should have been shut down with current security solutions and security best practices, user training, and appropriate incident response procedures for information protection and proper patching controls, the fact is that government-sponsored cyber criminals from Russia, China and elsewhere are relentless and will continue. If you do get hit by a ransomware incursion, remember that Progent's roster of professionals has proven experience in ransomware virus defense, mitigation, and data disaster recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thank you for allowing me to get some sleep after we got past the most critical parts. Everyone did an amazing effort, and if any of your team is around the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Allen
For ransomware cleanup consulting in the Allen metro area, call Progent at 800-462-8800 or see Contact Progent.

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    Small to middle size companies can now get all the advantages of System Center Operations Manager and also have quick access to Progent's Microsoft certified network support experts. With Progent's economically priced network support programs, mid-size businesses can select a basic co-sourcing package based on System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent supports Operations Manager to offer small business information systems world-class availability, protection and performance.

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    With virtual servers, businesses are able to run many virtual machines on a single actual server. Virtual server technology enables businesses to enjoy all the advantages of server isolation, while avoiding the costs associated with purchasing additional server hardware. Virtual servers are the enabling technology behind private clouds, which provide important benefits such as reducing the costs of capital equipment, datacenter facilities, and management while improving data security, network availability, and recoverability. Other key server management options include network monitoring software, Microsoft WSUS, and remote system management cards. Progent's certified server management experts can assist you in all aspects of server consolidation and administration to allow your company to cut costs and save time.

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    Progent's background providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to design specialized mission-critical programs and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can help you design reports that let you analyze your business more effectively, turning raw information into useful understanding of your business.

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    Progent's wireless engineers can help small organizations design, select, pilot, install and maintain protected building-to-building wireless bridging products that integrate transparently into your IT network while offering a degree of security that matches or exceeds wired interfaces. Progent provides expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you select and deploy the wireless connectivity solutions that fit best with your company needs.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older version of Windows. Online and onsite assessment and migration services for Windows 10 provided by Progent's experts include ROI estimates, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter connectivity, security and compliance, automated provisioning and administration, network optimization, Wi-Fi support, business continuity planning, custom training for IT support staff and users, and ongoing technical help.

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    Forefront TMG 2010 builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that delivers a single-server platform for a variety of security features including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides comprehensive web security logging and reporting capabilities, permits custom reporting powered by SQL Server, works with Active Directory to streamline policy enforcement, and can be installed as a virtual machine to cut costs and improve availability. Progent's Microsoft-certified engineers can assist you to plan and carry out pilot and production implementations; integrate Forefront TMG 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server 2010, and SharePoint; set up Microsoft Forefront TMG 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also assist your organization to upgrade smoothly to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Microsoft System Center 2016 delivers major enhancements for managing hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team offers world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

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    Progent's certified Microsoft Office Word and Microsoft 365 Word experts offer a broad range of economical online consulting services to assist your organization to manage your legacy Microsoft Office Word environment or assist you to migrate to a current version of Office Word. Services available from Progent's Word experts include VBA software development, isolating and resolving compatibility problems between different releases of Office Word, integrating Word with different Office applications like Excel and Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet synchronization, and online training customized for your special requirements.

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    Microsoft 365, formerly called Office 365, is Microsoft's expanding family of productivity apps and cloud-hosted services offered on a subscription basis. Microsoft 365 apps and cloud-based services are offered in an array of product bundles intended for customers ranging from individuals and home offices to enterprises. Progent offers fast and affordable online access to consultants with expertise in Microsoft, Mac, iOS, and Android technology. Progent can assist you to evaluate the wealth of subscription plans offered with Microsoft 365 and configure your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with cross-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist your business to build and manage hybrid ecosystems that transparently combine local and cloud products and services.

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    Microsoft Dynamics Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers small and midsize businesses a single soultions for financial management, inventory control, operations, project management, purchasing, sales, supply chain, and business reporting. Progent's Dynamics 365 Business Central experts can help company to manage your older Dynamics NAV system or migrate smoothly to a cloud-based, on-premises, or hybrid deployment.

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    Progent's Cisco-certified Wi-Fi technology experts can help you to deploy, administer, and debug Cisco Wi-Fi devices such as Cisco's Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.

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    Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small organization's production servers in a solution that gives the highest level of dependability and scalability and is also simple to migrate to any data center. ProSight Virtual Hosting and management options are built on mature virtualization platforms that allow small and midsize businesses with mixed- platform IT systems to save dramatically on the expense of capital equipment, system support, and network management while benefiting from world-class reliability and an unprecedented level of vendor flexibility.

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    System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network monitoring and management products and is designed to provide a centralized solution for configuring and administering virtualized fabric and services across hybrid networks that can include private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of all sizes with any aspect of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to migrate smoothly from older versions of Virtual Machine Manager, design workflows for creating and deploying VMs and hosts, design high-availability compute and storage clusters, connect your private cloud resources with public clouds, configure virtual switches and load balancers, develop and debug PowerShell scripts, and assist you to evaluate the potential business benefits of new capabilities like Storage Replica and Host Guardian Service. Progent's hypervisor experts offer world-class Windows Hyper-V consulting and VMware vSphere expertise.

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    important characteristics of Microsoft Dynamics GP accounting include a modular structure that lets you license just the functionality you require, a standards-based foundation based on Microsoft technologies to secure your investment and offer a highly integrated environment, advanced reporting capabilities that permit you to track all activities, revenues and spending and sales patterns, integration with Microsoft Office to speed access to business data, the capability to process information from virtually any db software or desktop software into Microsoft Dynamics GP/Great Plains, and an open design that makes it possible to create specialized applications. Progent can show you how to configure and maintain a reliable, protected server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP/Great Plains support professionals to show you how to turn the powerful features of Dynamics GP business accounting software into a high-value business management solution.

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    ProSight LAN Watch is Progent's server and endpoint monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical devices that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity.

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    Windows Server 2008 represents an important step forward in making IT systems more protected and fault tolerant, simpler to virtualize and administer, faster, and able to offer a better environment for web hosting and development. Progent can assist your company get the most from the enhancements built into Microsoft Windows Server 2008 by providing Microsoft-certified consulting, support, training, temporary staffing, monitoring, and security services.

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    Progent's consultants offer Apple macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and email expertise, network protection services, and one-on-one education. Progent can assist clients to migrate to macOS from Mac OS X or other earlier versions of OS X and Progent can offer help with Apple macOS and Mac OS X applications. Progent can also help your business with iPhone support and iPad management, or moving to Apple's iCloud. For business networks based exclusively on macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of designing, integrating and supporting a network environment that is available, secure, fast and able to achieve your organization's objectives.

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