Ransomware : Your Worst IT Disaster
Crypto-Ransomware  Recovery ConsultantsCrypto-Ransomware has become a too-frequent cyber pandemic that represents an existential threat for organizations poorly prepared for an attack. Different versions of ransomware like the Reveton, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for a long time and continue to cause havoc. Modern versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, along with more as yet unnamed newcomers, not only do encryption of on-line data but also infect all available system protection. Data synched to the cloud can also be corrupted. In a poorly architected system, it can render automatic restore operations impossible and effectively knocks the datacenter back to zero.

Recovering programs and information after a crypto-ransomware attack becomes a sprint against the clock as the targeted business fights to stop lateral movement and remove the ransomware and to restore enterprise-critical activity. Due to the fact that ransomware needs time to replicate, assaults are usually sprung at night, when penetrations in many cases take longer to discover. This multiplies the difficulty of promptly marshalling and orchestrating a qualified response team.

Progent makes available an assortment of support services for protecting Allen businesses from ransomware penetrations. Among these are staff training to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring for remote monitoring and management, plus deployment of modern security gateways with artificial intelligence capabilities to quickly detect and disable zero-day threats. Progent also provides the assistance of seasoned ransomware recovery consultants with the talent and commitment to reconstruct a compromised system as soon as possible.

Progent's Ransomware Recovery Services
Following a ransomware penetration, paying the ransom in Bitcoin cryptocurrency does not ensure that cyber hackers will return the needed codes to decipher any of your information. Kaspersky Labs estimated that 17% of ransomware victims never recovered their files even after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The alternative is to setup from scratch the vital elements of your IT environment. Absent the availability of complete information backups, this calls for a broad complement of skills, well-coordinated project management, and the ability to work 24x7 until the recovery project is over.

For twenty years, Progent has offered certified expert IT services for companies throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have attained high-level certifications in key technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have earned internationally-renowned industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has experience in financial systems and ERP applications. This breadth of expertise provides Progent the ability to efficiently ascertain critical systems and integrate the remaining components of your network environment following a ransomware penetration and assemble them into a functioning system.

Progent's ransomware group has best of breed project management systems to coordinate the complex restoration process. Progent understands the urgency of acting quickly and in unison with a customerís management and Information Technology resources to prioritize tasks and to put critical services back online as fast as possible.

Customer Story: A Successful Ransomware Intrusion Response
A customer engaged Progent after their network was taken over by Ryuk ransomware. Ryuk is thought to have been created by Northern Korean state sponsored criminal gangs, suspected of adopting approaches leaked from the United States NSA organization. Ryuk seeks specific organizations with little or no tolerance for operational disruption and is among the most profitable instances of ransomware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing business located in Chicago with about 500 staff members. The Ryuk attack had paralyzed all company operations and manufacturing capabilities. The majority of the client's system backups had been directly accessible at the start of the intrusion and were destroyed. The client was evaluating paying the ransom (more than $200,000) and praying for the best, but ultimately engaged Progent.


"I canít say enough in regards to the support Progent gave us during the most fearful period of (our) companyís survival. We most likely would have paid the criminal gangs if not for the confidence the Progent experts provided us. That you could get our messaging and essential applications back into operation in less than one week was incredible. Every single expert I worked with or communicated with at Progent was absolutely committed on getting us back online and was working at all hours to bail us out."

Progent worked with the customer to quickly understand and prioritize the key elements that had to be restored to make it possible to continue departmental functions:

  • Active Directory
  • Microsoft Exchange Server
  • MRP System
To get going, Progent adhered to ransomware incident mitigation industry best practices by isolating and performing virus removal steps. Progent then began the task of recovering Active Directory, the core of enterprise networks built on Microsoft technology. Exchange email will not work without Windows AD, and the client's accounting and MRP system utilized SQL Server, which depends on Active Directory services for authentication to the database.

Within two days, Progent was able to re-build Active Directory to its pre-virus state. Progent then completed rebuilding and storage recovery of needed systems. All Microsoft Exchange Server ties and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was able to locate intact OST files (Outlook Email Off-Line Folder Files) on various desktop computers and laptops in order to recover email messages. A not too old offline backup of the customerís financials/ERP software made it possible to return these vital services back available to users. Although a large amount of work still had to be done to recover completely from the Ryuk attack, critical services were restored quickly:


"For the most part, the production line operation ran fairly normal throughout and we produced all customer shipments."

Throughout the next month key milestones in the recovery project were accomplished through tight cooperation between Progent team members and the customer:

  • In-house web applications were brought back up with no loss of information.
  • The MailStore Server with over 4 million historical emails was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/AR/Inventory functions were completely recovered.
  • A new Palo Alto 850 firewall was installed and configured.
  • Nearly all of the user PCs were being used by staff.

"Much of what happened those first few days is mostly a fog for me, but my management will not forget the countless hours each of you accomplished to give us our company back. Iíve utilized Progent for at least 10 years, maybe more, and each time Progent has impressed me and delivered. This event was a testament to your capabilities."

Conclusion
A potential enterprise-killing catastrophe was avoided by dedicated professionals, a wide spectrum of subject matter expertise, and tight collaboration. Although in hindsight the ransomware virus incident described here would have been shut down with up-to-date security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff education, and well designed security procedures for information protection and keeping systems up to date with security patches, the fact is that state-sponsored cyber criminals from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a crypto-ransomware virus, feel confident that Progent's team of experts has a proven track record in ransomware virus defense, cleanup, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others that were involved), thank you for making it so I could get rested after we made it past the initial fire. Everyone did an incredible job, and if any of your guys is around the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent can provide the guidance of a CRISC-certified risk management expert to help your company to design and implement an enterprise risk management (ERM) solution following best practices identified by CRISC and crafted to match your organization's risk tolerance, business objectives, and budgetary guidelines.

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    Progent has created special security packages intended to provide larger corporations an independent and comprehensive network security evaluation from a group of certified security consultants. All Progent's network security assessment packages feature a suite of procedures including automated scans from inside and from beyond your corporate firewall, expert interpretation of scan results by accredited security engineers, production of a paper explaining the results, plus an interactive concise executive summary and an extensive interactive outbrief for in-house IT managers.

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    Progentís IT outsourcing services offer economical network consulting for small organizations. Whether it includes designing system architecture, setting up an internal Help Desk or using an outside one, deploying a new email platform, monitoring your system, or building a web-based business solution, outsourcing your network technical services can reduce costs and eliminate risks, allowing network service budgets to increase in a more linear and controlled manner than is feasible by building up a bulky, all-purpose internal network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can help you create a secure and robust system architecture for your critical applications powered by Microsoft Windows including Office XP, Microsoft Office 2003, and Office 2000.

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    Progent's Wi-Fi site survey services help you to plan, install and troubleshoot a Wi-Fi network adapted to your facilities, offering you a WLAN that delivers the reception, speed, capacity, security, and hand-off capability your business needs.

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    Progentís Microsoft-certified experts can provide companies of any size consulting, technical support, and application development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web technology for intelligently connecting people, teams and data. Microsoft SharePoint Server provides a central location for your employees or clients to access, manage, distribute and interact with relevant data, files, and applications and to communicate with one another. SharePoint allows faster and more intelligent decisions, more effective access across groups and more streamlined business processes. Windows SharePoint Services connect employees, clients, workgroups and projects with the information theyíve developed in a way that makes data convenient to find, download and re-use. Progent's certified SharePoint consultants can assist you to manage your existing SharePoint solution or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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    Progent's Standard Help Desk Services offer a complete service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Support services are offered at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

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    If your company does not need urgent remote help but expects to require assistance with your network soon, you can save time and expenses and ensure that the right expertise will be available when you want it by getting in touch with a Progent sales agent and signing up as a customer. For more information, call 800-993-9400 or email information@progent.com.

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    Progentís Microsoft-expert consultants can help you to update your workstations from 32 to 64 bits. Progent can assist your company to understand the costs and benefits of upgrading to 64-bit desktop computing, plan an efficient upgrade strategy that minimizes business interruptions, and offer inexpensive, expert remote support to assist your organization to configure 64-bit desktop operating systems and application programs on your current computers.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide economical online and on-premises consulting expertise, application development, and technical support services for businesses of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist customers design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based infrastructure into a seamless intranet solution.

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    Progent can assist companies of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline network administration and reduce equipment investments. Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud networking models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and resources and make sure that you avoid the common mistakes small organizations make when migrating to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also assist you to prepare firewalls and VPN tunnels and also to manage iPhones and iPads and Android handhelds.

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    Progent's team of application experts can provide in-depth consulting, custom development, integration assistance, and webinar classes for popular business applications covering key areas including ERP and MRP, financials, business reporting, web commerce application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of background delivering high-level consulting support remotely, Progent can help small businesses throughout the United States to avoid the time and expense related to travel and on-premises visits without compromising the high quality of consulting services.

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    Amazon AWS hybrid cloud solutions Development Company

    Progent offers affordable online support to help companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN access and can show you how to deploy cloud-centric or hybrid cloud ecosystems that efficiently incorporate Amazon AWS services. Progent offers as-needed support to assist you to resolve complex technical issues or Progent can provide comprehensive project management outsourcing to help you migrate to the Amazon AWS cloud on time and within budget.

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  • Consulting Services ProSight ECHO Data Backup and Restore Services
    ProSight ECHO Managed Cloud Backup Services Online Consulting

    ProSight Data Protection Services ECHO from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical data.

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    ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data.

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  • Consultant Services ProSight Email Guard AES Encryption
    Consulting Services Email Polymorphic Virus Protection

    Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall.

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  • ProSight ASM Endpoint Protection Consulting Services
    Consultants ProSight Phishing Protection

    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks.

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