Ransomware : Your Feared Information Technology Disaster
Crypto-Ransomware  Recovery ConsultantsCrypto-Ransomware has become an escalating cyber pandemic that represents an extinction-level danger for businesses unprepared for an attack. Multiple generations of ransomware such as CrySIS, WannaCry, Locky, Syskey and MongoLock cryptoworms have been running rampant for a long time and continue to cause harm. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, plus more as yet unnamed malware, not only do encryption of on-line data files but also infect any configured system restores and backups. Data synched to cloud environments can also be rendered useless. In a poorly designed data protection solution, it can make any recovery hopeless and basically sets the entire system back to square one.

Retrieving applications and information after a crypto-ransomware outage becomes a race against time as the targeted organization fights to contain the damage and eradicate the ransomware and to resume mission-critical operations. Since crypto-ransomware requires time to spread, penetrations are often launched on weekends and holidays, when successful attacks typically take more time to identify. This multiplies the difficulty of rapidly mobilizing and organizing a capable mitigation team.

Progent has a range of support services for securing Allen enterprises from crypto-ransomware events. Among these are user training to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat protection to discover and extinguish zero-day malware attacks. Progent in addition provides the assistance of seasoned ransomware recovery consultants with the skills and commitment to re-deploy a compromised environment as rapidly as possible.

Progent's Ransomware Recovery Support Services
Soon after a ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will return the keys to decrypt any or all of your files. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never restored their data after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for small businesses. The other path is to setup from scratch the essential elements of your Information Technology environment. Without access to full information backups, this requires a wide range of skill sets, well-coordinated project management, and the capability to work 24x7 until the task is over.

For twenty years, Progent has made available expert Information Technology services for companies across the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have been awarded top certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have garnered internationally-recognized industry certifications including CISA, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise in financial systems and ERP software solutions. This breadth of expertise gives Progent the capability to knowledgably ascertain necessary systems and organize the remaining components of your IT system after a ransomware attack and rebuild them into an operational network.

Progent's ransomware team of experts deploys best of breed project management tools to orchestrate the sophisticated recovery process. Progent appreciates the urgency of working swiftly and together with a client's management and IT staff to assign priority to tasks and to get the most important systems back on line as soon as humanly possible.

Customer Story: A Successful Crypto-Ransomware Penetration Restoration
A small business engaged Progent after their organization was taken over by Ryuk ransomware virus. Ryuk is thought to have been deployed by Northern Korean government sponsored hackers, possibly adopting approaches exposed from America's National Security Agency. Ryuk attacks specific businesses with limited ability to sustain operational disruption and is one of the most lucrative instances of crypto-ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing company based in Chicago and has around 500 workers. The Ryuk intrusion had brought down all business operations and manufacturing capabilities. Most of the client's backups had been online at the beginning of the intrusion and were encrypted. The client was pursuing financing for paying the ransom (in excess of $200,000) and hoping for good luck, but in the end called Progent.

"I cannot say enough about the help Progent provided us throughout the most fearful time of (our) businesses survival. We had little choice but to pay the hackers behind this attack except for the confidence the Progent experts afforded us. The fact that you could get our e-mail and key applications back into operation in less than a week was something I thought impossible. Each expert I worked with or communicated with at Progent was amazingly focused on getting us back online and was working non-stop to bail us out."

Progent worked with the customer to quickly assess and prioritize the essential areas that had to be addressed to make it possible to resume business operations:

  • Windows Active Directory
  • Email
  • Financials/MRP
To begin, Progent followed Anti-virus event mitigation best practices by halting the spread and removing active viruses. Progent then began the steps of rebuilding Active Directory, the key technology of enterprise environments built on Microsoft Windows technology. Exchange messaging will not operate without Active Directory, and the client's MRP system used SQL Server, which requires Active Directory services for security authorization to the database.

In less than 2 days, Progent was able to recover Active Directory services to its pre-attack state. Progent then completed setup and hard drive recovery on mission critical servers. All Exchange data and attributes were intact, which facilitated the rebuild of Exchange. Progent was also able to locate local OST data files (Outlook Email Off-Line Folder Files) on staff desktop computers and laptops in order to recover mail data. A recent offline backup of the customer's financials/MRP systems made them able to restore these vital applications back online for users. Although significant work remained to recover completely from the Ryuk event, critical services were recovered quickly:

"For the most part, the manufacturing operation never missed a beat and we produced all customer shipments."

During the following couple of weeks critical milestones in the recovery process were made through tight collaboration between Progent engineers and the client:

  • Internal web applications were brought back up without losing any information.
  • The MailStore Exchange Server containing more than 4 million archived messages was brought online and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control capabilities were 100% recovered.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Ninety percent of the desktop computers were being used by staff.

"A lot of what occurred in the initial days is nearly entirely a blur for me, but my management will not forget the urgency each of you put in to give us our business back. I've trusted Progent for the past ten years, possibly more, and each time I needed help Progent has impressed me and delivered. This time was a testament to your capabilities."

A probable business-ending disaster was dodged through the efforts of top-tier professionals, a wide range of knowledge, and tight collaboration. Although in post mortem the ransomware virus attack detailed here would have been identified and disabled with modern cyber security technology solutions and ISO/IEC 27001 best practices, user training, and properly executed security procedures for data protection and keeping systems up to date with security patches, the reality remains that state-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware penetration, remember that Progent's team of experts has substantial experience in ransomware virus blocking, cleanup, and information systems restoration.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), thank you for making it so I could get rested after we got through the initial push. Everyone did an amazing job, and if anyone is in the Chicago area, a great meal is on me!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Allen
For ransomware recovery expertise in the Allen metro area, call Progent at 800-462-8800 or go to Contact Progent.

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  • Online Support Services ISA 2006 24/7 ISA Server 2006 Computer Consultants
  • Emergency Allen Ransomware Rollback Allentown, PA
  • PIX 500 Firewall Integration Services Cisco PIX Firewall Upgrade Integration Support
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  • Professional CRISC Risk and Information Systems Control CRISC Certified Risk and Information Systems Control Auditor Professional
  • Professional Data Protection Manager 2016 Disaster Recovery Top Ranked Data Protection Manager 2016 and SQL Server Online Support
  • Professionals Lync Server 2013 certificate management Lync Server 2013 Instant Messaging Consultant Services
  • Professionals SCCM Azure Integration SCCM and Windows Server Consultants

  • Multi-factor Authentication Professional
    Duo Zero Trust Security Remote Support

    Progent's Duo managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices.

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  • RDBMS On-site Technical Support Microsoft Experts Database Application Development Engineer
  • RIM BlackBerry Exchange Online Consulting BlackBerry BES Consultant Services
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  • Ransomware Cleanup and Recovery Allentown, PA Allentown, Lehigh County Top Ranked Ransomware Business Recovery

  • Consulting Services DopplePaymer ransomware recovery
    DopplePaymer ransomware recovery Consultants

    Progent's seasoned ransomware recovery experts can help your business to restore a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

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  • Remote Troubleshooting Aironet Access Point Security
    Computer Consultant Aironet 2600 Access Point

    Progent's Cisco CCIE Wi-Fi infrastructure consultants offer remote or on-premises configuration and troubleshooting support to assist your organization to design, implement, update, optimize, manage and troubleshoot Aironet wireless access point environments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your Wi-Fi environment with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity foundation that is easy to manage and expand. Progent also can provide affordable wireless site surveys to help you to determine the most efficient selection, location and configuration of Aironet wireless APs to work with your unique workplace layout, construction, and expected network traffic.

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  • SQL Server Management Studio Support
    SQL Server 2014 In-memory OLTP Troubleshooting

    Microsoft SQL Server 2014 incorporates major enhancements in critical areas such as speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that operates transparently with all workloads including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and on-premises services such as planning, deployment, administration, troubleshooting, and application development services to enable organizations of all sizes to achieve fast return from their SQL Server 2014 deployment.

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  • Windows 2008 Server Integration Support
    Windows Server 2012 Computer Consultants

    The complexity and connectivity demands of Microsoft Windows Servers requires an IT consulting team with practical experience and broad familiarity with planning and building cohesive, end-to-end business technology systems. The experience of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to align closely with your strategic goals. Progent's consulting services can help you with planning, installing, managing, and supporting Windows Server systems that increase the productivity of your computer network. Progent's consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other clients.

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    Windows Server 2016 Disaster Recovery Planning Online Technical Support

    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist your organization to plan and deploy a disaster recovery solution based on Microsoft's cloud-tested Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using industry-standard equipment, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for easy, affordable creation of a stretch cluster quorum arbitration point.

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  • Small Business 100 AP Remote Troubleshooting Small Business WAP361 Consulting
  • Small Business IT Support Small Business Microsoft and Cisco Small Office Technology Consulting

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    Top Power BI Desktop Programmer

    Progent's Power BI consultants can help your business to design, deploy, maintain, update or troubleshoot your Power BI solution. Progent's database experts can help you to prep your source data for Power BI visualizations. Progent can help you build and manage an on-premises, cloud, or hybrid environment to run Power BI.

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  • Specialist Exchange Server 2010 Migration 24x7x365 Microsoft Exchange Server 2010 Evaluation Help and Support

  • Microsoft Teams and iPhone Specialists
    Microsoft Teams data loss protection Professionals

    Progent can help you to design an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and debug a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.

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  • Supplemental IT Staffing Technology Consulting Services On Demand Staff Augmentation Services Outsourcing

  • Altaro VM Backup Planning Specialist
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    Altaro VM Backup provides small businesses a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted architectures and also supports cost-effective backup to Azure storage. Headline features include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your Recovery Point Objective, advanced encryption, granular recovery options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for managing larger environments, and support for Microsoft VSS technology to back up online VMs without downtime. Progent is an Altaro partner and can provide a broad range of consulting services to help you to design, deploy, manage and troubleshoot a backup/restore solution based on Altaro VM Backup software.

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    Online Troubleshooting Forefront TMG 2010

    Microsoft Forefront Threat Management Gateway 2010 builds on the proven security technologies of ISA Server 2006 and offers a centrally managed web gateway that acts as a one-server solution for an array of security functions such as an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront TMG 2010 provides comprehensive web security reporting capabilities, allows customized reporting generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication, and can be installed as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified engineers can help you to design and execute test and production deployments; interface Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; install Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent's consultants can also assist your organization to upgrade economically to Forefront TMG 2010 from ISA Server.

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  • Telecommuter Services Network Consultant At Home Workers Integration Services
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  • Threat Management Gateway Support Microsoft Forefront TMG Technical Support Services

  • 24x7x365 Consultant VMware NSX Migration
    VMware vRealize Automation vRA Consulting Services

    VMware's NSX virtual network platform allows you to create entire networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high level of automation independent of the physical components making up the basic network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware SRM can quickly recover the complete virtualized network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

  • Top Quality Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point Configuration 24/7 Cisco Certified Catalyst Wi-Fi 6 AP Management Support and Setup
  • Top Quality Contract Microsoft Consultant Full-Time Job Contract Microsoft Consultant Contractor Job
  • Top Ranked Windows Server 2012R2 Server Manager Technical Support Services Windows Server 2012R2 Virtual Fibre Channel Remote Consulting
  • Top Rated Consultant Services Microsoft Exchange Server Migration Consulting Services Microsoft Exchange 2010 Upgrade
  • Top Rated Network Consulting Ekahau Wi-Fi Site Survey and Design Ekahau Predictive Wi-Fi Site Modeling Support Services
  • Top Technical Support Services Microsoft Hyper-V 3.0 Hyper-V Virtual On-site Support
  • UNIX, Windows Consulting Services Windows and Solaris Specialist
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  • Vermont Software Outsourcing Consultant System Consultants Ohio
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  • Best Hyper-V 3.0 Virtual Professional
    Emergency Windows Server 2012 R2 Hyper-V Online Technical Support

    Progent's network professionals can assist you to evaluate the potential advantages of Hyper-V-based virtualization for your company, conduct test installations to verify Hyper-V's operation with your production software, evaluate your network architecture for smooth performance with virtualization solutions, assist you in migrating to Microsoft Windows Server 2008 and configuring Windows Hyper-V, train your IT staff to track and manage Hyper-V, provide world-class consulting support for enhancing the protection of your virtual machines, design and test disaster recovery processes that optimize system availability, and deliver continuing consulting and technical support including affordable online troubleshooting and comprehensive Help Desk outsourcing.

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    Progent's Co-managed Help Desk service allows your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the top shared PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

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    Cisco Firewall integration Online Support Services

    Progent's Cisco-certified CCIE network engineers can assist your company to maintain your legacy PIX 500 or Cisco ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, deploy, optimize, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services

  • Windows 2000 Server Computer Consulting Technical Support Services Windows 2000 Server

  • Operations Manager Computer Consultants
    Remote Monitoring and Reporting Remote Troubleshooting

    Small to middle size companies can now get all the benefits of System Center Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco certified IT consulting professionals. With Progent's affordably priced network service packages, mid-size organizations can select a simple co-sourcing package based on Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager to offer small and midsize business networks world-class reliability, security and performance.

  • Windows 7 Security Consulting Microsoft Windows 7 Engineer
  • Windows Server 2003 Specialist Microsoft Certified Windows Server 2003 Technology Professional
  • Windows Server 2012 R2 Server Manager Onsite Technical Support Consultant Windows Server 2012 R2 Cloud

  • 24/7/365 Example Application Proxim Wireless
    Case Studies Proxim Wireless

    Progent delivered a wireless networking environment that allowed a school to improve productivity and avoid the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for interfacing remote sites up to 2.5 miles apart and can reach even longer distances. This wireless solution provided improved bandwidth and reliability than recourse to amplifying the 802.11b network, and because it utilizes the 5.8Ghz band it provided protection against outside interference.

  • Windows Server 2022 Azure Arc Support Services Windows Server 2022 migration Network Consultant
  • Windows Server 2022 Clusters Sets On-site Technical Support Windows Server 2022 upgrade Configuration

  • SQL Server Computer Consultants
    Technical Support Services Microsoft SQL Server 2019

    Progent's Microsoft certified consultants can offer small and mid-sized companies advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that enables the speedy development of enterprise-class business programs that offer your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. In addition to providing expertise, maintenance and troubleshooting services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT system. Progent can also help you upgrade from earlier editions of SQL Server to SQL Server 2005.

  • Windows Server 2022 Secured-core server Network Consulting Windows Server 2022 Windows Defender ATP Remote Support
  • eCommerce Coder Developer Firm .NET
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  • Hornetsecurity Altaro 365 Total SharePoint Backup Computer Consultants
    Remote Hornetsecurity Altaro 365 Total Teams Chat Backup Computer Consulting

    Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.

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