Ransomware : Your Feared Information Technology Nightmare
Crypto-Ransomware  Recovery ExpertsRansomware has become an escalating cyberplague that presents an extinction-level threat for businesses of all sizes poorly prepared for an assault. Multiple generations of crypto-ransomware such as Dharma, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been replicating for years and still inflict damage. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Lockbit and Nephilim, as well as more unnamed malware, not only encrypt on-line files but also infect many configured system restores and backups. Information synched to cloud environments can also be encrypted. In a poorly designed data protection solution, it can make automatic restore operations hopeless and basically sets the network back to square one.

Retrieving applications and data following a crypto-ransomware attack becomes a race against time as the victim fights to contain and clear the ransomware and to resume mission-critical operations. Due to the fact that crypto-ransomware takes time to spread, assaults are often launched during nights and weekends, when successful attacks in many cases take longer to identify. This multiplies the difficulty of rapidly assembling and organizing a capable mitigation team.

Progent has a range of solutions for protecting Allen businesses from ransomware attacks. These include staff education to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, along with installation of modern security gateways with machine learning capabilities to intelligently detect and extinguish zero-day threats. Progent in addition can provide the assistance of experienced ransomware recovery engineers with the skills and commitment to rebuild a breached network as rapidly as possible.

Progent's Ransomware Restoration Help
Soon after a ransomware attack, sending the ransom in cryptocurrency does not guarantee that merciless criminals will respond with the keys to decrypt all your files. Kaspersky determined that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The fallback is to re-install the critical parts of your Information Technology environment. Without access to complete data backups, this requires a broad range of skill sets, well-coordinated team management, and the ability to work 24x7 until the task is completed.

For decades, Progent has made available expert Information Technology services for businesses throughout the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have been awarded advanced certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise in accounting and ERP application software. This breadth of experience provides Progent the capability to efficiently ascertain necessary systems and organize the remaining pieces of your network system after a crypto-ransomware penetration and configure them into an operational system.

Progent's security group has best of breed project management tools to coordinate the sophisticated recovery process. Progent appreciates the importance of working rapidly and together with a customerís management and IT resources to assign priority to tasks and to put critical services back online as soon as humanly possible.

Client Case Study: A Successful Ransomware Penetration Restoration
A customer escalated to Progent after their network system was taken over by Ryuk ransomware. Ryuk is thought to have been created by North Korean state sponsored cybercriminals, suspected of using strategies exposed from Americaís National Security Agency. Ryuk attacks specific organizations with limited room for disruption and is among the most lucrative incarnations of ransomware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company located in Chicago and has around 500 staff members. The Ryuk attack had disabled all company operations and manufacturing capabilities. Most of the client's information backups had been online at the time of the attack and were damaged. The client was pursuing financing for paying the ransom (exceeding two hundred thousand dollars) and wishfully thinking for good luck, but in the end utilized Progent.


"I canít say enough about the expertise Progent provided us throughout the most stressful time of (our) companyís life. We would have paid the cyber criminals if not for the confidence the Progent experts afforded us. The fact that you could get our e-mail and key servers back in less than 1 week was beyond my wildest dreams. Each consultant I got help from or texted at Progent was totally committed on getting our system up and was working non-stop to bail us out."

Progent worked hand in hand the client to quickly determine and prioritize the essential services that needed to be recovered in order to continue business operations:

  • Active Directory
  • Electronic Mail
  • Accounting/MRP
To begin, Progent followed ransomware incident mitigation best practices by stopping the spread and performing virus removal steps. Progent then initiated the work of restoring Microsoft AD, the key technology of enterprise networks built upon Microsoft Windows technology. Exchange messaging will not work without Windows AD, and the client's accounting and MRP system utilized SQL Server, which requires Active Directory services for authentication to the data.

Within 48 hours, Progent was able to re-build Active Directory services to its pre-virus state. Progent then completed reinstallations and storage recovery of the most important servers. All Exchange schema and attributes were intact, which accelerated the rebuild of Exchange. Progent was also able to locate local OST files (Outlook Offline Data Files) on team desktop computers and laptops in order to recover mail data. A not too old offline backup of the client's financials/ERP systems made it possible to recover these vital programs back online for users. Although a large amount of work still had to be done to recover completely from the Ryuk attack, the most important services were returned to operations rapidly:


"For the most part, the production line operation ran fairly normal throughout and we made all customer orders."

Over the following month critical milestones in the recovery project were completed through tight collaboration between Progent engineers and the client:

  • In-house web applications were restored without losing any data.
  • The MailStore Microsoft Exchange Server exceeding four million historical messages was restored to operations and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were completely operational.
  • A new Palo Alto 850 security appliance was installed and configured.
  • Most of the desktop computers were functioning as before the incident.

"Much of what went on in the early hours is nearly entirely a blur for me, but we will not forget the care each and every one of you put in to give us our company back. I have entrusted Progent for at least 10 years, maybe more, and each time I needed help Progent has shined and delivered as promised. This situation was a testament to your capabilities."

Conclusion
A probable business-killing catastrophe was dodged through the efforts of top-tier professionals, a wide array of technical expertise, and close teamwork. Although in retrospect the ransomware incident detailed here could have been blocked with modern cyber security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff training, and well thought out incident response procedures for information backup and keeping systems up to date with security patches, the reality is that state-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a crypto-ransomware virus, feel confident that Progent's team of experts has substantial experience in crypto-ransomware virus blocking, cleanup, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), Iím grateful for making it so I could get some sleep after we got through the most critical parts. Everyone did an impressive effort, and if any of your team is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's ProSight Email Guard uses the technology of leading information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.

  • Online Cisco Certified CCIE Remote Consulting Online Cisco Certified CCIE Network Management
  • Online Technical Support iPad and Outlook Web App OS X and Exchange Remote Consulting
  • Open Now Support and Setup ISA 2000 Server Help and Support ISA 2004 Enterprise Edition Server

  • Apple macOS and Windows Online Help
    Mac and Windows Active Directory Computer Consultant

    Progent's support specialists in Mac and Microsoft Windows technology can help you combine Apple Macintosh and Windows computers into cohesive environments with resource sharing and workgroup functionality. Enabling productive co-existence among a mix of servers and desktops powered by Mac OS and Windows requires broad knowledge of and experience with Apple Macintosh and Windows products. Progent's experience in Windows and Macintosh service makes it possible to provide world class support to companies that rely on these platforms to keep their competitive advantage. Progent can also help your business to interface Apple's iPhones and iPads with your Windows network.

  • Operations Manager Engineer Top Rated Microsoft System Center Operations Manager Technical Consultant
  • Operations Manager Remote Support Microsoft System Center Operations Manager Remote Technical Support
  • Outsourcing Dynamics GP Software Dynamics GP Software Network Engineer
  • Allen Spora Ransomware Remediation Allentown, Lehigh County
  • PC Desktop Implementation Consulting Companies Microsoft and Apple Mac Desktop Consulting Team
  • Private Cloud Hosting Services Specialist Private Cloud Virtual Datacenter Hosting Consult
  • ProSight DPS Backup and Recovery Services Remote Support Services ProSight DPS Backup and Recovery Services Network Consulting

  • Branch Office Technical Consultant
    Outsourcing Branch Location

    Years of experience delivering Microsoft support and Cisco network consulting has enabled Progent to develop an unmatched capability for serving branch offices that need IT help with the flexibility common to with small firms but which offers professional communications, thorough documentation, and compliance with enterprise IT protocols. If your enterprise maintains a sales office situated anywhere in California or any region served by Progent's engineers, Progent can provide a wide array of in-person and off-site network consulting services and network design expertise.

  • ProSight Email Guard Spam Filtering Services Specialists Email Bayesian Analysis Technology Professional
  • ProSight Private Cloud Hosting Services Consultancy Biggest Professional ProSight VM Hosting
  • Professional Lync Server 2013 disaster recovery Lync Server 2013 security Consultant
  • Professional Office Word Office Word Consulting
  • Progent Management Team Setup Consultancy Services Progent Management Team Contractor

  • After Hours Cisco Security Remote Consulting
    Online Cisco Certified CCIE Network Consulting Organization

    Progent's Cisco CCIE network infrastructure consultants can help you to set up, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone expertise, and CUCM/CallManager software expertise.

  • Protect Juniper SRX100 Router Cybersecurity Group Juniper SRX240 Router
  • Remote Microsoft Certified Expert Dynamics GP Power BI Support Outsourcing Dynamics GP/Great Plains Features Consultant
  • Remote Specialists Dynamics GP eConnect Computer Consultants Dynamics GP Custom Software
  • Remote Workforce Allen Expertise - Integration Consulting Experts Allentown, PA Allen Remote Workforce Setup Consulting Services Allentown Pennsylvania

  • SharePoint 2019 Communication Sites Remote Technical Support
    Microsoft Certified Expert SharePoint 2019 Workflow Manager Technology Consulting

    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and onsite expertise, application development, and debugging services for organizations of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist customers design and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud-based resources into a seamless intranet system.

  • Remote Workforce Consulting Services - Allen - Collaboration Technology Consulting and Support Services Allentown Allen Remote Workforce Collaboration Solutions Consulting Allentown
  • SCVMM 2012 IT Consulting SCVMM 2012 XenServer Technology Consulting
  • Allen Egregor Ransomware Repair Allentown, Lehigh County, United States
  • SQL Server 2008 Technology Consulting Services Professionals SQL 2008 Analysis Services

  • wireless LAN controller Support Outsourcing
    24 Hour Wi-Fi 6 wireless controller Technical Consultant

    Cisco's Catalyst family of Wi-Fi controllers simplify the management of wireless networks by unifying the configuration and control of Wi-Fi APs, optimizing Wi-Fi throughput by limiting the effect of RF congestion, improving Wi-Fi uptime with rapid failover, and hardening security by identifying cyber threats and filtering traffic content according to user class and locale. Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controllers to manage wireless LANs of any size. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's modern Wi-Fi controller solutions.

  • SQL Server 2016 Azure Backup Support Outsourcing SQL Server 2016 and Excel On-site Technical Support
  • SQL Server 2016 Outsourcing SQL Server 2019 Onsite Technical Support
  • SQL Server 2017 Cybersecurity Network Engineer SQL Server 2017 Cybersecurity Technical Support
  • SQL Server 2017 on Linux Remote Technical Support IT Services Microsoft SQL Server 2017
  • Security Audit Consultant Services Wireless Security Consulting

  • Support and Setup Offsite BDR Services
    Top Rated ProSight Data Protection Services BDR Solutions Setup and Support

    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data.

  • Service Database Technical Support Services Service Reports Professional

  • Metro Ethernet Professionals
    Internet Service Provider Selection Consultants

    Progent offers access to the affordable support of remote Internet connectivity consultants to help your company to assess or enhance your Internet services so your Internet connectivity solution aligns with your business needs. Support services available from Progent's engineers include evaluation of your current bandwidth use, carrier and service plan comparison and selection, network provisioning, and managing a smooth move to a new carrier and/or service plan. Provisioning can include optimizing current routers and switches and deploying additional ones, setting up firewalls, and designing dependable Border Gateway Protocol configurations.

  • Services 64-bit Migration 64-bit Processing Professional

  • Microsoft Lync Server 2013 IM Professionals
    Consultancy Lync Server 2013 and Cisco UC

    Progent's consultants can assist your company to assess the benefits of Microsoft Lync Server 2010 for your business and can help you to design and carry out a rollout of Microsoft Lync Server 2010 that centralizes the administration of Instant Messaging and Presence and increases the productivity of your in-house employees, telecommuters, and smartphone users. Progent's consultant's can also help you to perform a smooth migration to Microsoft Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, interface Lync Server 2010 with Exchange Server, SharePoint, and SQL Server, show you how you can run Lync Server to enhance the team-computing functions of Microsoft Office programs, and offer online seminars and ongoing support for Microsoft Lync and other Microsoft products.

  • Setup and Support Office SharePoint Server 2016 Support and Integration Office SharePoint Server 2016
  • SharePoint Server 2016 Technical Consultant SharePoint 2016 DLP Support and Integration
  • Shared Call Center On-site Support Help Desk Sharing Professional

  • Microsoft SQL 2008 Computer Engineer
    SQL 2008 Analysis Services Consultancy

    Progent's Microsoft-Premier SQL Server engineers can provide a range of services to assist small businesses to plan, configure, manage, and troubleshoot Microsoft SQL 2008 systems so that they gain the optimum business advantage from Microsoft's advanced relational database technology. In addition, Progent can provide expertise for network architecture, enterprise-wide protection, and custom software development to increase the strategic value of your computer network.

  • Skype for Business Front End Pool Professional Microsoft Skype for Business Instant Messaging Support Outsourcing
  • Slackware Linux Consulting Services Slackware Linux Consultant
  • Snatch ransomware settlement negotiation Consultants 24/7 Specialists Nephilim ransomware settlement negotiation
  • Solaris Engineers UNIX Information Technology Consulting

  • Fault Tolerant EIGRP Network Remote Consulting
    Network Consultant Fault Tolerant Interoffice Connectivity

    Progentís high availability interoffice connectivity and 24x7 network connection consultants can help small companies create non-stop Interoffice connectivity through fully redundant networks featuring transparent failover. Progentís Cisco Certified Internetwork Experts can plan and implement ultra-reliable Inter-office connections based on non-stop EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over can provide economical 24x7 interoffice networking.

  • Specialists Offsite DPM Managed Backup Service Integration Services Microsoft DPM Offsite Data Backup Service
  • Stabilizing Phase: Design Tuning IT Consulting Envisioning Phase: Requirements Definition IT Service Providers
  • Support ProSight Infrastructure Management ProSight Remote Infrastructure Monitoring Support

  • Linux Online Consulting
    Linux Remote Consultants

    Progent offers national urgent technical support and troubleshooting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose IT systems feature a mix of UNIX and Microsoft products. Online IT help offers maximum return for your IT budget by extending user efficiency and limiting the hours charged for computer analysis and repair. Advanced online support utilities and skilled technicians and engineers combine to enable Progent to handle the majority of network problems without squandering time and expense by traveling to your site. In most of cases your network problems can be remediated over the phone or via a combination of telephone support and remote network analysis. Progent can make available Cisco certified CCIE network experts and CISSP certified security professionals to help with the toughest system problems.

  • Support and Help 802.11ax wireless controller Online Technical Support 802.11ax wireless controller

  • Outsourcing Exchange 2016 Mailbox migration
    Microsoft Exchange 2016 Migration Support and Help

    Progent can assist you in any and all phases of your upgrade to Exchange 2016 such as planning high availability system topology for a local, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; planning, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web.

  • Symantec VelociRaptor Security Consultancies Cybersecurity Firms Symantec Firewall
  • System Center 2007 Consultant Microsoft SCOM 2012 R2 Computer Consultant
  • Tandberg Telepresence Consultants Mirial Engineers
  • Technical Support Group Microsoft Certified Partner Biggest Microsoft Certified Partner Information Technology Outsourcing Firm
  • Technology Professional BES Express BlackBerry BES Server Express Specialist

  • Juniper SRX100 Router Protecting
    Juniper SRX Series Gateway Security Certification

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

  • Telecommuters Allen Assistance - IP Voice Solutions Consultants Allentown, Lehigh County Teleworkers Allen Consulting Experts - VoIP Technology Assistance Allentown, PA
  • Telecommuters Allen Guidance - Cloud Technology Assistance Lehigh County Pennsylvania Allen Offsite Workforce Cloud Integration Technology Consulting and Support Services
  • Telecommuting Job FAQ about Network Consultant Emergency Questions about Freelance Network Consultants Contract Job
  • Top Ranked Cisco PIX Upgrade Configuration PIX Firewall Migration Integration Services
  • Top Ranked Kansas Network Recovery Idaho IT Service Provider
  • Top Ranked Microsoft Teams PSTN integration Consultants Microsoft Teams and iPhone Specialists
  • Top Rated Cisco EWC for Catalyst 9100 AP Setup and Support Catalyst 802.11ax Access Point Support and Help

  • Linux Network Monitoring Outsourcing
    MRTG Network Engineer

    Nagios and MRTG are powerful, Open Source monitoring tools that run under Linux and can be used to analyze UNIX networks, Microsoft Windows systems, or multi-OS environments in which Linux and MS Windows run side by side. Nagios allows system support engineers to track system services including SMTP, HTTP, FTP, and NNTP. Multi Router Traffic Grapher lets you graph the bandwidth through SNMP network appliances such as servers, routers, and switches. Progent's system integration engineers can assist you to utilize both these programs to tune and repair your computer network.

  • Top Teleworkers Consulting and Support Services - Allen - Security Solutions Guidance Allentown, PA Remote Workers Consultants near Allen - Security Systems Consultants Allentown, Lehigh County
  • Ubiquiti UniFi Controller Remote Technical Support Wireless LAN Technical Support Services
  • Ubiquiti access point Specialists Ubiquiti UniFi Security Gateway Specialists
  • Universal Inbox Consultants Part Time Jobs Virtual Office Microsoft Consulting Career Opportunities
  • Urgent Email Security and Virus Protection Small Business Outsourcing E-Mail Computer Network Support Company
  • Windows 2000 Server Online Technical Support Computer Consultants Windows 2000
  • Windows 2019 Server System Consultant Information Technology Outsourcing Microsoft Windows Server 2016
  • Windows 7 Evaluation Support Services Online Support Services Windows 7 Migration
  • Allen Conti Crypto-Ransomware Data-Recovery Lehigh County Pennsylvania
  • Windows Server 2000 Upgrade Help Windows Server 2000 Upgrade Consulting

  • Freelance eCommerce Consultants Positions
    Job Openings Independent CRM Contractor

    Progent's Experts Group offers support in key fields including Macintosh networking and programs; Support for Linux-powered, UNIX-based, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management consulting; Strategic and vertical program help; CIO, business analyst, and project management services; Custom applications development and deployment; Web, electronic business, Electronic Data Interchange, and client portal design and deployment; SQL support and efficiency consulting; Management intelligence expertise; and Telecom architecture consulting.


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