Crypto-Ransomware : Your Worst Information Technology Catastrophe
Ransomware  Recovery ConsultantsRansomware has become a too-frequent cyberplague that presents an existential danger for businesses poorly prepared for an attack. Multiple generations of crypto-ransomware like the Dharma, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for a long time and continue to cause damage. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as frequent as yet unnamed viruses, not only do encryption of on-line files but also infect many accessible system protection. Files synched to cloud environments can also be corrupted. In a vulnerable data protection solution, this can make automatic recovery useless and effectively knocks the datacenter back to square one.

Getting back programs and data following a crypto-ransomware intrusion becomes a sprint against the clock as the targeted business tries its best to contain and remove the ransomware and to resume business-critical activity. Because ransomware needs time to move laterally, assaults are often sprung at night, when attacks in many cases take longer to uncover. This compounds the difficulty of quickly mobilizing and organizing an experienced response team.

Progent makes available a variety of support services for protecting Boise businesses from crypto-ransomware attacks. These include staff education to help recognize and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat defense to detect and suppress zero-day modern malware attacks. Progent also offers the assistance of experienced ransomware recovery engineers with the talent and commitment to re-deploy a compromised system as rapidly as possible.

Progent's Ransomware Restoration Help
Following a ransomware penetration, even paying the ransom demands in cryptocurrency does not provide any assurance that cyber criminals will respond with the codes to decrypt all your files. Kaspersky Labs ascertained that seventeen percent of ransomware victims never recovered their data after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The alternative is to setup from scratch the key parts of your IT environment. Absent the availability of full system backups, this requires a wide range of IT skills, professional team management, and the willingness to work non-stop until the task is over.

For decades, Progent has provided expert Information Technology services for companies across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have garnered internationally-recognized industry certifications including CISA, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience in accounting and ERP applications. This breadth of expertise gives Progent the ability to quickly determine necessary systems and integrate the remaining components of your IT system following a ransomware event and rebuild them into a functioning network.

Progent's ransomware team of experts deploys state-of-the-art project management applications to orchestrate the sophisticated recovery process. Progent appreciates the importance of acting rapidly and in unison with a client's management and Information Technology staff to assign priority to tasks and to put key applications back on-line as fast as possible.

Customer Story: A Successful Ransomware Incident Response
A customer escalated to Progent after their organization was brought down by the Ryuk ransomware. Ryuk is thought to have been developed by North Korean state sponsored hackers, suspected of using approaches exposed from America's NSA organization. Ryuk attacks specific organizations with little room for operational disruption and is one of the most profitable iterations of crypto-ransomware. Headline organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing company headquartered in the Chicago metro area with around 500 staff members. The Ryuk attack had brought down all company operations and manufacturing processes. Most of the client's backups had been online at the time of the intrusion and were destroyed. The client was actively seeking loans for paying the ransom demand (more than $200,000) and wishfully thinking for good luck, but ultimately called Progent.

"I can't thank you enough about the support Progent provided us throughout the most critical time of (our) company's existence. We would have paid the criminal gangs except for the confidence the Progent team afforded us. That you were able to get our messaging and essential servers back on-line sooner than five days was beyond my wildest dreams. Each expert I talked with or communicated with at Progent was absolutely committed on getting our company operational and was working 24 by 7 to bail us out."

Progent worked together with the client to quickly understand and prioritize the mission critical applications that needed to be restored to make it possible to restart departmental operations:

  • Windows Active Directory
  • Exchange Server
  • MRP System
To get going, Progent followed AV/Malware Processes event mitigation best practices by stopping the spread and clearing infected systems. Progent then started the work of bringing back online Windows Active Directory, the core of enterprise networks built on Microsoft technology. Microsoft Exchange email will not function without Windows AD, and the businesses' accounting and MRP system leveraged Microsoft SQL, which needs Active Directory for authentication to the data.

In less than 48 hours, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then assisted with setup and hard drive recovery on key applications. All Exchange ties and attributes were intact, which accelerated the restore of Exchange. Progent was also able to assemble local OST files (Outlook Off-Line Data Files) on staff desktop computers to recover email data. A not too old offline backup of the customer's manufacturing systems made it possible to recover these essential applications back servicing users. Although major work remained to recover completely from the Ryuk virus, essential services were recovered quickly:

"For the most part, the production manufacturing operation was never shut down and we produced all customer shipments."

Over the following few weeks critical milestones in the recovery process were accomplished in close cooperation between Progent engineers and the customer:

  • In-house web applications were returned to operation without losing any data.
  • The MailStore Exchange Server with over 4 million archived emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory functions were 100% recovered.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • Nearly all of the user workstations were functioning as before the incident.

"A huge amount of what happened in the initial days is mostly a blur for me, but our team will not forget the care all of the team accomplished to give us our business back. I've entrusted Progent for the past ten years, possibly more, and every time Progent has come through and delivered. This time was a stunning achievement."

A likely enterprise-killing catastrophe was dodged through the efforts of results-oriented experts, a wide spectrum of IT skills, and close teamwork. Although in analyzing the event afterwards the crypto-ransomware virus penetration detailed here should have been blocked with modern security systems and security best practices, user and IT administrator education, and appropriate security procedures for data backup and applying software patches, the fact is that state-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and will continue. If you do fall victim to a ransomware virus, remember that Progent's team of professionals has substantial experience in ransomware virus defense, cleanup, and information systems restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), thanks very much for letting me get some sleep after we got past the initial push. Everyone did an fabulous effort, and if any of your guys is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Boise
For ransomware system recovery consulting in the Boise metro area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent's certified Windows Server 2022 experts can help your organization to design and carry out an efficient migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that combines cloud-hosted Windows Server Online with an on-site installation of Windows Server 2022.

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    Progent can help you prepare and execute an efficient migration to Dynamics GP/Great Plains so that you retain your data, improve your security, modernize your analytics, take complete advantage of Microsoft Office support, and reduce business interruption by designing and following a sensible migration strategy. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to produce specialized line-of-business applications and eCommerce solutions that integrate transparently with Dynamics GP.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter.

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    Progent's Microsoft-certified consultants can provide businesses of any size consulting, technical support, and development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise platform that utilizes web-based technology for intelligently connecting people, teams and data. Microsoft SharePoint provides a common spot for your workers or clients to connect to, organize, share and manipulate relevant information, documents, and software and to communicate with other people. SharePoint allows quicker and more intelligent decisions, more effective access across groups and more economical business processes. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the knowledge they've developed in a way that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint experts can help you to manage your current SharePoint ecosystem or migrate to the current version of SharePoint.

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    Microsoft Small Business Server (SBS) is an affordable collection of essential servers that offers the basis for a feature-rich but easy-to-manage information. The IT demands of the Microsoft .NET products included with Microsoft Small Business Server requires a network support expert with hands-on background designing and integrating cohesive, comprehensive business technology environments. Progent's Microsoft SBS Server consultants have an average of over a decade of experience integrating computer systems founded on Microsoft products. This background assures you results in deploying, managing, and maintaining network environments that include the Microsoft SBS Server package of servers and productivity software.

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    Progent's CISSP-premier cybersecurity consultants can help organizations of all sizes with any aspect of information system security. Progent can help implement cost-effective cybersecurity systems that guard a small business against advanced malware attacks or Progent can plan, configure, and manage a comprehensive security strategy for hybrid networks that support local, online, and mobile clients sharing network resources distributed over a mix of physical datacenters and various clouds.

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    For custom application creation, Progent can provide programming consultants to produce business applications in areas such as eCommerce, web development, Microsoft Dynamics packages such as Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Microsoft IIS to build company-specific eCommerce applications powered by Microsoft ASP.NET. In addition, Progent offers experts in a broad array of custom software development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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    Small to mid-sized businesses can now get all the advantages of Microsoft System Center Operations Manager and in addition have quick access to Progent's Microsoft Premier network support experts. With Progent's economically priced IT service programs, small and midsize businesses can choose a basic System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager 2007 to offer small company networks world-class availability, protection, and productivity.

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    Progent's Cisco-premier CCIE network experts can assist you to maintain your current PIX 500 or ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, optimize, manage and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services

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    Citrix has developed a comprehensive line of platforms that deliver advanced manageability, expandability, and performance for virtualizing servers and for centralized delivery of Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials. Progent's Citrix-certified consultants can assist you to evaluate the business advantages of Citrix virtualization products and show you how to plan, validate, implement, optimize, and support Citrix solutions.

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