Ransomware : Your Feared Information Technology Nightmare
Crypto-Ransomware  Recovery ExpertsRansomware has become a too-frequent cyberplague that presents an enterprise-level danger for organizations unprepared for an attack. Multiple generations of ransomware like the CryptoLocker, Fusob, Locky, SamSam and MongoLock cryptoworms have been circulating for many years and continue to inflict destruction. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with daily as yet unnamed viruses, not only do encryption of on-line data but also infect many available system protection mechanisms. Information synchronized to the cloud can also be encrypted. In a vulnerable environment, this can make automated recovery useless and basically knocks the datacenter back to square one.

Restoring services and data after a ransomware intrusion becomes a sprint against the clock as the victim tries its best to contain and cleanup the ransomware and to resume business-critical operations. Because crypto-ransomware needs time to spread, attacks are frequently sprung during weekends and nights, when attacks in many cases take longer to uncover. This compounds the difficulty of rapidly assembling and coordinating an experienced response team.

Progent offers a variety of services for protecting Boise businesses from crypto-ransomware events. These include team member training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat protection to discover and disable zero-day modern malware attacks. Progent in addition offers the services of experienced crypto-ransomware recovery professionals with the skills and commitment to reconstruct a compromised system as rapidly as possible.

Progent's Ransomware Recovery Support Services
Soon after a ransomware event, paying the ransom in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will return the needed keys to unencrypt any or all of your data. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their files after having sent off the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The other path is to re-install the mission-critical components of your IT environment. Absent access to full system backups, this requires a broad range of skills, top notch team management, and the capability to work 24x7 until the recovery project is over.

For decades, Progent has made available expert Information Technology services for businesses across the United States and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have earned high-level industry certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned certifications including CISM, CISSP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise in accounting and ERP application software. This breadth of expertise provides Progent the capability to rapidly identify necessary systems and re-organize the remaining pieces of your IT system after a ransomware event and assemble them into a functioning network.

Progent's ransomware group uses best of breed project management tools to coordinate the complicated recovery process. Progent knows the importance of acting rapidly and in concert with a client's management and Information Technology team members to assign priority to tasks and to get critical services back on-line as soon as possible.

Client Case Study: A Successful Ransomware Attack Recovery
A customer contacted Progent after their network was attacked by Ryuk ransomware virus. Ryuk is believed to have been created by Northern Korean state sponsored hackers, suspected of adopting techniques exposed from the United States NSA organization. Ryuk attacks specific organizations with limited room for operational disruption and is among the most profitable iterations of ransomware malware. Major victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company located in Chicago with about 500 workers. The Ryuk penetration had disabled all essential operations and manufacturing processes. Most of the client's backups had been directly accessible at the time of the attack and were eventually encrypted. The client was taking steps for paying the ransom demand (exceeding two hundred thousand dollars) and wishfully thinking for good luck, but in the end made the decision to use Progent.

"I cannot speak enough about the care Progent gave us throughout the most critical time of (our) company's existence. We most likely would have paid the criminal gangs except for the confidence the Progent team provided us. The fact that you were able to get our messaging and key servers back into operation quicker than five days was incredible. Each expert I interacted with or messaged at Progent was laser focused on getting our system up and was working 24 by 7 to bail us out."

Progent worked hand in hand the client to rapidly understand and assign priority to the critical systems that needed to be restored to make it possible to restart departmental functions:

  • Windows Active Directory
  • Exchange Server
  • MRP System
To start, Progent adhered to Anti-virus penetration response industry best practices by stopping lateral movement and performing virus removal steps. Progent then began the process of bringing back online Active Directory, the foundation of enterprise systems built upon Microsoft Windows technology. Exchange messaging will not function without Windows AD, and the client's accounting and MRP system utilized Microsoft SQL, which needs Active Directory for access to the information.

Within 48 hours, Progent was able to restore Active Directory services to its pre-attack state. Progent then helped perform rebuilding and hard drive recovery on mission critical systems. All Exchange ties and attributes were usable, which greatly helped the restore of Exchange. Progent was able to collect intact OST files (Microsoft Outlook Off-Line Data Files) on team desktop computers and laptops to recover mail data. A recent off-line backup of the client's financials/MRP software made it possible to recover these essential services back on-line. Although a large amount of work still had to be done to recover fully from the Ryuk virus, critical systems were returned to operations quickly:

"For the most part, the assembly line operation survived unscathed and we made all customer shipments."

Throughout the following few weeks important milestones in the recovery project were completed through close collaboration between Progent engineers and the client:

  • In-house web sites were brought back up with no loss of information.
  • The MailStore Server containing more than four million historical messages was brought on-line and accessible to users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables/Inventory Control modules were 100 percent recovered.
  • A new Palo Alto 850 security appliance was brought online.
  • Nearly all of the user workstations were back into operation.

"A lot of what happened in the early hours is nearly entirely a fog for me, but we will not soon forget the commitment each and every one of you accomplished to help get our business back. I have been working together with Progent for the past 10 years, possibly more, and every time I needed help Progent has impressed me and delivered as promised. This event was the most impressive ever."

A potential business catastrophe was evaded by dedicated professionals, a wide spectrum of subject matter expertise, and close collaboration. Although in analyzing the event afterwards the ransomware virus incident described here should have been identified and blocked with current security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user training, and appropriate security procedures for information protection and keeping systems up to date with security patches, the fact is that state-sponsored cybercriminals from Russia, China and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware incident, remember that Progent's team of experts has a proven track record in ransomware virus blocking, remediation, and information systems restoration.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), thanks very much for making it so I could get some sleep after we made it through the initial push. All of you did an incredible effort, and if any of your team is visiting the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Boise
For ransomware recovery consulting in the Boise metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Reseller Program for IT Service Providers lets you use Progent's information technology engineers while retaining your own service brand as a seamless extension of your network services staff.

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    Progent offers cost-effective online access to an Oracle MySQL administrator or software programmer and can assist organizations of any size to configure and maintain MySQL within a reliable network infrastructure that provides high levels of performance, scalability, and security. Progent also has experience assisting businesses migrate databases from Oracle to MySQL.

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    Progent's Cisco-Premier network engineers can show you how to run Cisco's network management utilities along with a variety of specialized third-party products to create a complete network management strategy in order to keep your network running smoothly, conserve expensive resources, guard your data, recover rapidly from hardware failure or deliberate assaults, and allow you to expand or reassign valuable resources sensibly and economically as your business evolves.

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    Progent's Microsoft-certified consultants can provide cost-effective online technical support and programming services to assist you to design, implement, manage, and troubleshoot Microsoft SharePoint 2010 installations that can involve web pages able to function as intranets, extranets, document and media management applications, wikis, data marts, business information systems, enterprise search engines, Visio-driven workflows, and other utilities to support and improve teamwork. Progent can help you integrate SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's familiar desktop applications like Excel, Word, PowerPoint, and Project. Progent can help you to migrate from earlier versions of SharePoint or move a mix of web technologies into a unified and easily managed SharePoint 2010 environment.

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  • Small Business Network Engineer 24x7 Small Office IT Consulting
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  • Network Consultants Automated Desktop Monitoring
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    ProSight LAN Watch is Progent's server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your business.

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    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the front lines of IT service, performing a wide variety of technical projects for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems efficiently.

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    Cisco's security and remote connection technology for small organizations offer a comprehensive line of manageable security solutions to help protect your local and remote information system. Cisco's VPN product family includes routers, firewalls, intrusion detection systems and VPN appliances. Progent's professional staff of consultants includes experienced engineers with Cisco CCIE and Cisco Certified Network Professional certifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security solutions that align most closely with your business objectives.

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  • On-site Support Online Support Services
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    For medium-size companies who need network consulting services, Progent can deliver an array of options such as on-site service, on-line support, phone-based Help Desk, round-the-clock support with remote system monitoring, emergency staff augmentation, business relocation support, software programming, and expert consulting. For medium-size companies in California or other regions covered by Progent's field engineers, Progent provides expert on-premises support for solving network problems quickly and economically.

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  • Azure and Android integration Consultant Services
    Azure Resource Manager Specialist

    Progent can help companies of any size to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify network administration and lower equipment expense. Azure offers a wealth of cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud networking architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure that you avoid the typical mistakes small companies make when moving to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and to integrate Apple iOS devices and Android handhelds.

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  • Windows Server 2012 R2 Active Directory Specialists
    Windows Server 2012R2 Private Cloud On-site Support

    Progent's Microsoft-certified professionals can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, tune your network for local, multi-location, cloud-based, and hybrid environments, educate your IT management staff, develop a corporate-wide security strategy, automate IT administration, help with application development, and build and validate a DR/BC plan.

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  • Remote Troubleshooting Microsoft 365 Single Sign On
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    Microsoft supports transparent hybrid environments that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have certain Exchange mailboxes located at your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of planning, integrating and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Exchange solution is successfully completed on schedule and on budget.

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    Progent can provide the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee describes the basic capabilities and worldwide standards of skill that information security professionals are required to master. CISM gives executive management the assurance that those who have earned their CISM certification have the background and knowledge to deliver effective security management and consulting consulting.

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    Progent offers the support of certified engineers as well as seasoned software programmers, DBAs, project management experts, Cisco-certified network architects, disaster recovery specialists, and certified data security professionals to assist you to assess the potential benefits of Microsoft SQL Server 2012 for your organization, install test environments at your site or at Progent's lab, design and carry out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and configure a cost-effective and safe IT infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.

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  • PEN Testing Cybersecurity Consultancy
    Cybersecurity Pen Testing Security Team

    Stealth penetration checking is a key component of any comprehensive IT system security strategy. Progent's security professionals can perform extensive penetration tests without the awareness of your company's in-house IT resources. Stealth penetration testing uncovers whether existing security defense systems such as intrusion detection warnings and event log monitoring are properly configured and consistently observed. Progent can provide ongoing autonomous PEN testing to map your internal/external attack surface and to detect ways that vulnerabilities, unsafe configurations, harvested credentials, skipped patches, and dangerous IT product defaults can be combined by hackers into the multi-vector attacks typical of the latest strains of ransomware.

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  • ISA 2004 Enterprise Edition Server Consultant
    ISA 2004 Server Technical Consultant

    Progent's certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with many sites, mobile workers, and mission-critical eCommerce applications. Progent's ISA Firewall experts can assist your small business in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your information protection needs without overly limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later editions of Internet Security and Acceleration Server.

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  • 24 Hour Integration Services Offsite Workers Helpdesk Services
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    Progent can provide small and mid-size businesses supplemental or fully outsourced Help Desk call center services for a remote workforce.

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