Ransomware : Your Feared IT Nightmare
Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyberplague that poses an enterprise-level danger for businesses vulnerable to an attack. Different iterations of ransomware like the Reveton, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been around for a long time and still cause damage. Modern versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, as well as more as yet unnamed malware, not only encrypt on-line data files but also infect many available system protection. Data replicated to cloud environments can also be corrupted. In a vulnerable data protection solution, this can make any restoration useless and basically sets the datacenter back to zero.

Getting back services and information after a ransomware event becomes a sprint against the clock as the targeted business tries its best to stop lateral movement and eradicate the ransomware and to restore business-critical activity. Since ransomware takes time to replicate, attacks are frequently launched during weekends and nights, when successful penetrations typically take longer to recognize. This multiplies the difficulty of quickly marshalling and orchestrating a knowledgeable response team.

Progent offers an assortment of solutions for protecting Boise organizations from crypto-ransomware events. These include user education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with deployment of modern security solutions with machine learning capabilities to rapidly identify and suppress day-zero cyber attacks. Progent also offers the assistance of experienced ransomware recovery engineers with the skills and commitment to reconstruct a breached network as quickly as possible.

Progent's Ransomware Restoration Services
Subsequent to a ransomware event, even paying the ransom in cryptocurrency does not ensure that cyber hackers will provide the codes to decipher any or all of your information. Kaspersky Labs ascertained that seventeen percent of ransomware victims never recovered their data after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the average ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The alternative is to setup from scratch the critical components of your IT environment. Without the availability of full system backups, this calls for a wide range of IT skills, professional team management, and the ability to work non-stop until the task is done.

For twenty years, Progent has offered professional IT services for businesses across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have been awarded high-level certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have garnered internationally-renowned industry certifications including CISM, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise in accounting and ERP application software. This breadth of experience gives Progent the ability to efficiently determine necessary systems and organize the surviving parts of your network environment after a ransomware event and rebuild them into a functioning system.

Progent's security team of experts has powerful project management applications to coordinate the complex restoration process. Progent appreciates the importance of acting swiftly and in unison with a client's management and Information Technology staff to assign priority to tasks and to put the most important services back online as fast as possible.

Customer Story: A Successful Ransomware Virus Restoration
A business contacted Progent after their company was penetrated by the Ryuk ransomware. Ryuk is generally considered to have been launched by Northern Korean state criminal gangs, possibly using algorithms leaked from the U.S. National Security Agency. Ryuk attacks specific organizations with little or no room for operational disruption and is one of the most profitable incarnations of crypto-ransomware. High publicized victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing company based in Chicago and has about 500 workers. The Ryuk attack had disabled all business operations and manufacturing capabilities. Most of the client's backups had been directly accessible at the start of the attack and were eventually encrypted. The client was pursuing financing for paying the ransom (exceeding $200K) and hoping for the best, but in the end utilized Progent.


"I cannot thank you enough in regards to the care Progent provided us throughout the most fearful period of (our) companyís survival. We had little choice but to pay the Hackers if not for the confidence the Progent group provided us. The fact that you could get our e-mail and critical applications back into operation sooner than 1 week was beyond my wildest dreams. Each staff member I worked with or communicated with at Progent was laser focused on getting us operational and was working day and night to bail us out."

Progent worked hand in hand the client to quickly get our arms around and prioritize the most important services that had to be addressed in order to continue departmental functions:

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • Financials/MRP
To begin, Progent adhered to ransomware event response best practices by stopping lateral movement and removing active viruses. Progent then started the task of recovering Windows Active Directory, the foundation of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange Server email will not function without Active Directory, and the businessesí financials and MRP applications used Microsoft SQL Server, which requires Windows AD for security authorization to the data.

In less than two days, Progent was able to rebuild Windows Active Directory to its pre-intrusion state. Progent then charged ahead with reinstallations and storage recovery of key systems. All Exchange Server ties and attributes were intact, which facilitated the restore of Exchange. Progent was able to assemble local OST files (Outlook Email Offline Data Files) on user PCs in order to recover mail information. A recent off-line backup of the businesses financials/ERP software made it possible to restore these essential programs back on-line. Although major work remained to recover totally from the Ryuk event, essential systems were recovered rapidly:


"For the most part, the production operation showed little impact and we made all customer shipments."

Throughout the next month critical milestones in the restoration project were achieved through close collaboration between Progent consultants and the customer:

  • In-house web applications were returned to operation without losing any data.
  • The MailStore Exchange Server exceeding four million historical messages was brought online and available for users.
  • CRM/Orders/Invoices/AP/AR/Inventory capabilities were fully functional.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Most of the desktop computers were functioning as before the incident.

"A huge amount of what was accomplished in the initial days is nearly entirely a fog for me, but I will not soon forget the countless hours each and every one of your team accomplished to help get our company back. Iíve been working with Progent for the past 10 years, maybe more, and each time I needed help Progent has outperformed my expectations and delivered as promised. This time was a testament to your capabilities."

Conclusion
A probable business disaster was evaded due to dedicated professionals, a wide array of IT skills, and close collaboration. Although in analyzing the event afterwards the ransomware incident detailed here should have been identified and blocked with advanced cyber security solutions and recognized best practices, user education, and appropriate incident response procedures for data backup and proper patching controls, the fact is that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a crypto-ransomware penetration, remember that Progent's roster of experts has substantial experience in crypto-ransomware virus defense, mitigation, and file restoration.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), thanks very much for allowing me to get some sleep after we got past the initial push. All of you did an fabulous effort, and if anyone is around the Chicago area, a great meal is my treat!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Boise
For ransomware cleanup expertise in the Boise metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's Microsoft-certified Intune consultants can assist you to assess the business value of utilizing Microsoft Intune for managing your mobile devices including laptops, phones, and tablets powered by Windows, iOS, and Google Android. Progent's Intune consultants can help you to configure security and compliance policies, plan and deploy pilot systems to confirm the appropriateness of Microsoft Intune for your environment, deploy Intune throughout your enterprise, combine Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Microsoft Intune deployment.

  • Online Technical Support Smartphone Technology Consulting Windows Mobile
  • Palo Alto Networks VPN Network Security Test Palo Alto Networks VPN Network Security Evaluation

  • 24/7 Egregor ransomware recovery Consulting Services
    ransomware business recovery Consultant

    Progent's experienced ransomware recovery consultants can help your business to reconstruct a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

  • Phone Support Small Office After Hours Microsoft Expert Small Business Computer Support Consultant
  • ProSight Virtual Hosting Technology Professional 24/7 ProSight VM Hosting Consultants
  • ProSight Virtual Machine Hosting Consulting Services ProSight Private Cloud Services Professional
  • ProSight infrastructure documentation management Consultants ProSight certificate expiration management Professional
  • ProSight password management system Specialists Engineers ProSight domain expiration management

  • Network Consultant Telecommuting Job
    Microsoft Certified Professional Home Based Virtual Office

    Progent is seeking a range of on-staff workers including solutions-driven MCSEs; system consultants who have Cisco CCNP or CCIE certification; and consultants for fault-tolerant network architecture with backgrounds in mobile access, wireless networking, high-availability environments, disaster recovery solutions, data preservation, and VMware technology. Progent is also hiring workstation support technicians, off-site service specialists, and CISSP or CISM accredited security professionals. We are also hiring experienced managers and administrators able to operate efficiently in our dynamic, virtual office environment. Progent works with freelance professionals with in-depth knowledge and working experience in high-demand IT topics outside our main technical concentration. Our Experts Team employs independent consultants who can provide advice and programming services for line-of-business applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess deep expertise with popular platforms such as Linux derivatives, Macintosh, or Sun, or can provide world-class skills in areas like telecom, web development, Electronic Data Interchange, eCommerce, or database management. Independent consultants certified by Progent coordinate with our staff consultants to deliver comprehensive solutions for small and midsize company networks.

  • Professional BES Express Online Support BlackBerry Enterprise Server Express
  • Professionals Email Virus Fingerprint Biggest Consultant ProSight Email Data Loss Protection
  • Professionals Wireless Link Wireless Link Technology Consulting Services
  • Progent Contact Progent Phone Numbers
  • Questions about Microsoft Consultant Job Opening FAQ about Microsoft MCSA Freelancing Job
  • Ransomware Removal and Restore Boise, Ada County, America Boise Eagle Locky Ransomware Hot Line
  • Red Hat Linux, Solaris, UNIX Configuration Boise, ID Redhat Linux, Sun Solaris, UNIX Technical Support Services Boise
  • Remote Computer Support Services 24x7 Support Network Consultant
  • Remote Consulting Microsoft Exchange 2010 Upgrade Microsoft Exchange 2010 Upgrade Technical Consultant
  • Remote Forensics Services Security Boise Eagle Boise Eagle, United States CISSP Cybersecurity Company

  • School District Consultancy
    School District Exchange Specialists

    Progent has extensive experience delivering a broad range of online IT support and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is one of the industryís pioneers in providing advanced remote IT support and has delivered IT support to clients in all 50 states. Remote support saves travel expenses and resolves problems more quickly than on-premises support.

  • Remote Management Professional Peppercon eRIC Engineer
  • Remote Troubleshooting Microsoft 365 iPhone Integration Office 365 Troubleshooting
  • Ryuk ransomware protection and cleanup Engineers Conti protection and ransomware recovery Specialists
  • SCCM 2007 Software Inventory Professional SCCM 2007 Migration Technical Consultant
  • SCCM 2012 Upgrade Consultant Configuration Manager 2012 Engineer
  • SQL Design Microsoft Certified Expert Migration Consultant SQL Server 2008

  • Duo Identity Authentication Online Support
    Identity Authentication Consultants

    Progent's Duo managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.

  • Server Install Mid-size Company Small Medium Business Software Consulting Firm
  • Boise NotPetya Crypto-Ransomware Recovery Boise, Ada County
  • Server Installation BlackBerry Professional Software Boise Eagle Online Support Services RIM BlackBerry
  • Service Documentation Consultants Jobs Multi-site Data Centers Consultant Home Based Jobs
  • SharePoint Server 2019 Support and Integration Boise Eagle After Hours Remote Support Services Microsoft SharePoint Server 2013 Boise
  • Shared Support Desk IT Services Extended Service Desk Specialists
  • Signature-matching Virus Protection Consultants Malware Forensics Support and Setup
  • Solaris Secure Consulting Solaris
  • Specialist MySQL Standard Edition Microsoft and Cisco MySQL database Upgrade Consulting
  • Specialist SharePoint Backup and Recovery SharePoint 2016 Excel Online Network Engineer
  • Specialists MOM 2007 Microsoft Certified Expert Remote Monitoring and Reporting Remote Troubleshooting
  • System Center 2012 Virtual Machine Manager Online Technical Support VMM Console Remote Technical Support
  • Technical Support Microsoft Small Business Server 2011 24 Hour Small Business Server 2011 Specialists
  • Technical Support Organization Arkansas Washington Integration Consultants
  • Technical Support Services Windows Server 2022 Hybrid Solutions Windows Server 2022 Windows Admin Center Support Services

  • 24-Hour SCVMM 2016 Storage QoS Network Consultants
    SCVMM 2016 and SQL Server Online Troubleshooting

    Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network monitoring and management products and is intended to offer a unified mechanism for deploying and managing virtualized fabric and services across hybrid environments that can incorporate private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization architecture, help you upgrade efficiently from legacy versions of VMM, design processes for creating and deploying virtual machines and hosts, design fault-tolerant compute and storage clusters, connect your private cloud infrastructure with public clouds, configure virtual switches and load balancers, write and debug PowerShell scripts, and assist you to evaluate the potential business benefits of the latest technologies like Storage Spaces Direct and Shielded VMs. Progent's virtualization experts offer world-class Windows Hyper-V consulting and VMware vSphere expertise.

  • Technology Consulting Microsoft SBS 2003 SBS 2008 Consultant

  • Offsite Managed Backup and Recovery Services Specialist
    ProSight DPS ECHO Backup and Recovery Services Specialists

    ProSight Data Protection Services ECHO from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information.

  • Top Exchange 2019 Hybrid Integation Remote Support Exchange 2019 Mailbox Migration IT Consultants
  • Top Online Wireless Site Survey Professionals Online Wireless Site Survey Online Troubleshooting
  • Top Ranked Consulting VBScript programming Top Specialist Oracle 10g

  • Forefront TMG 2010 Online Troubleshooting
    24-7 Threat Management Gateway 2010 Support and Help

    Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Microsoft Internet Security and Acceleration Server and provides a centrally administered Internet gateway that delivers a one-server platform for a variety of security features such as an multi-layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting features, permits custom reports powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft-certified consultants can assist your company to plan and execute pilot and production deployments; interface Forefront Threat Management Gateway with Windows Server 2008, Active Directory, SQL Server, Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also help your organization to upgrade economically to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

  • Top Rated Applications Consultants Dynamics Business Central Support and Integration Microsoft Dynamics NAV
  • Troubleshooting SCCM 2012 Intune Integration Microsoft Experts SCCM 2012 Configuration
  • UNIX Consult Solaris Consultant Services
  • WatchGuard Firebox T70 Firewall Cybersecurity Organizations WatchGuard XTM Firewall Network Security Evaluation
  • Windows 11 Security Computer Consultants Microsoft Experts Windows 11 Management Network Consulting
  • Windows Server 2012R2 Clustering IT Consultant Microsoft Windows Server 2012 R2 Professionals
  • Windows Server 2016 Networking Help Boise Idaho Small Business Network Consulting Windows Server 2012 Boise, ID
  • Windows Server 2019 Encrypted Networks Technology Professional Specialist Windows Server 2019 Disaster Recovery
  • Work at Home Employees Boise Expertise - Call Desk Augmentation Consulting and Support Services Boise, Ada County Biggest Teleworkers Assistance near Boise - Call Desk Outsourcing Consulting Services Ada County Idaho
  • Work at Home Employees Expertise in Boise - Integration Consulting and Support Services Ada County Idaho Teleworkers Boise Consulting - Solutions Consulting Experts Boise Idaho

  • At Home Workers Endpoint Management Online Technical Support
    Remote Workforce Endpoint Management IT Consultants

    Progent can assist small and medium-size organizations to install efficient endpoint management platforms for administering endpoint devices used by teleworkers.

  • macOS Computer Expert macOS Phone-based Specialists

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