Crypto-Ransomware : Your Crippling IT Nightmare
Ransomware  Remediation ConsultantsCrypto-Ransomware has become a too-frequent cyberplague that presents an extinction-level threat for businesses of all sizes vulnerable to an attack. Multiple generations of ransomware such as CrySIS, WannaCry, Locky, SamSam and MongoLock cryptoworms have been replicating for many years and still cause harm. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with additional as yet unnamed viruses, not only do encryption of online data files but also infect any configured system restores and backups. Data synched to cloud environments can also be ransomed. In a vulnerable system, it can make automated restoration hopeless and effectively knocks the datacenter back to zero.

Restoring applications and information following a crypto-ransomware attack becomes a sprint against time as the targeted organization struggles to stop lateral movement and remove the ransomware and to resume enterprise-critical operations. Due to the fact that ransomware takes time to spread, attacks are often sprung on weekends and holidays, when successful penetrations may take longer to recognize. This multiplies the difficulty of rapidly assembling and orchestrating a qualified response team.

Progent offers an assortment of help services for securing Boise enterprises from crypto-ransomware events. These include team education to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based cyberthreat protection to discover and extinguish day-zero malware assaults. Progent also provides the assistance of veteran ransomware recovery consultants with the skills and perseverance to rebuild a compromised network as rapidly as possible.

Progent's Ransomware Recovery Help
After a ransomware attack, paying the ransom demands in Bitcoin cryptocurrency does not ensure that cyber hackers will respond with the needed keys to decrypt any of your information. Kaspersky estimated that 17% of ransomware victims never restored their files after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The alternative is to setup from scratch the essential parts of your IT environment. Absent access to essential system backups, this requires a broad range of IT skills, top notch project management, and the ability to work non-stop until the recovery project is finished.

For twenty years, Progent has offered certified expert Information Technology services for companies throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have attained advanced industry certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience in financial management and ERP applications. This breadth of experience gives Progent the ability to efficiently determine critical systems and consolidate the remaining pieces of your IT environment following a ransomware penetration and rebuild them into an operational network.

Progent's security group uses top notch project management tools to coordinate the complicated recovery process. Progent understands the importance of working rapidly and in unison with a client's management and IT staff to assign priority to tasks and to put key applications back online as soon as humanly possible.

Business Case Study: A Successful Ransomware Attack Response
A customer sought out Progent after their network system was brought down by the Ryuk ransomware. Ryuk is thought to have been deployed by Northern Korean government sponsored cybercriminals, suspected of using approaches exposed from America's NSA organization. Ryuk seeks specific organizations with little or no tolerance for operational disruption and is one of the most profitable instances of ransomware. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturer headquartered in Chicago and has about 500 workers. The Ryuk attack had paralyzed all company operations and manufacturing capabilities. The majority of the client's system backups had been on-line at the start of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (more than $200,000) and wishfully thinking for the best, but ultimately reached out to Progent.

"I cannot tell you enough about the help Progent gave us during the most fearful period of (our) company's life. We would have paid the cybercriminals if not for the confidence the Progent group gave us. The fact that you were able to get our messaging and key servers back sooner than one week was beyond my wildest dreams. Each expert I worked with or e-mailed at Progent was urgently focused on getting us working again and was working all day and night to bail us out."

Progent worked with the client to rapidly assess and prioritize the critical systems that needed to be addressed to make it possible to restart company operations:

  • Windows Active Directory
  • Microsoft Exchange Server
  • Financials/MRP
To begin, Progent followed AV/Malware Processes incident mitigation industry best practices by stopping the spread and removing active viruses. Progent then began the task of recovering Windows Active Directory, the heart of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange Server messaging will not function without AD, and the businesses' accounting and MRP software used Microsoft SQL, which requires Active Directory for authentication to the information.

Within 48 hours, Progent was able to recover Windows Active Directory to its pre-attack state. Progent then completed rebuilding and storage recovery on key servers. All Exchange Server data and attributes were usable, which accelerated the restore of Exchange. Progent was able to find non-encrypted OST files (Microsoft Outlook Offline Data Files) on staff desktop computers and laptops to recover mail data. A recent off-line backup of the customer's financials/MRP software made it possible to recover these required services back on-line. Although a lot of work remained to recover completely from the Ryuk virus, the most important systems were restored quickly:

"For the most part, the production operation did not miss a beat and we made all customer orders."

During the following few weeks important milestones in the restoration project were accomplished in close collaboration between Progent engineers and the client:

  • In-house web sites were returned to operation with no loss of data.
  • The MailStore Exchange Server exceeding 4 million archived emails was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables (AR)/Inventory Control capabilities were fully recovered.
  • A new Palo Alto 850 firewall was set up and programmed.
  • 90% of the user desktops and notebooks were back into operation.

"A huge amount of what was accomplished that first week is mostly a fog for me, but I will not forget the countless hours all of the team accomplished to help get our business back. I have entrusted Progent for at least 10 years, possibly more, and each time Progent has come through and delivered. This time was a stunning achievement."

A probable business-ending disaster was dodged due to top-tier experts, a wide array of subject matter expertise, and close collaboration. Although in hindsight the crypto-ransomware virus incident detailed here would have been identified and blocked with advanced security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user training, and properly executed incident response procedures for data protection and proper patching controls, the reality remains that state-sponsored cyber criminals from China, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware incursion, remember that Progent's roster of experts has a proven track record in ransomware virus defense, mitigation, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), I'm grateful for letting me get rested after we made it through the initial fire. Everyone did an impressive job, and if anyone is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Boise
For ransomware cleanup services in the Boise area, phone Progent at 800-462-8800 or visit Contact Progent.

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