Progent's Ransomware Negotiation Services in San Juan
Ransomware Defense and Recovery ExpertsProgent has experience negotiating ransomware settlements with threat actors (TAs). Reaching an acceptable settlement is a complex exercise that calls for a combination of field experience, technical skills and business savvy. It also demands close co-operation with the cyber-extortion target's IT staff and the insurance provider, if any. Since the number one priority of the ransomware victim is operational continuity, it is vital to establish response groups that operate efficiently, concurrently, and with intimate collaboration. Progent has the breadth of IT skills and the deep bench of personnel to supplement your IT support team and recover your network rapidly and economically.

Support available from Progent's ransomware negotiation experts include:

  • Determining the kind of ransomware involved in the assault
  • making contact with the hacker persona
  • Evaluating the recovery risk
  • Testing the hacker's decryption tool
  • Agreeing on a settlement amount with the victim and the cyber insurance carrier
  • Establishing a settlement and schedule with the TA
  • Confirming compliance with anti-money laundering (AML) regulations
  • Carrying out the crypto-currency payment to the TA
  • Receiving, reviewing, and operating the TA's decryptor tool
  • If needed, contacting the threat actor for technical assistance with the decryption utility
In parallel with the ransom negotiations, Progent's ransomware staff can help with:
  • Isolating affected endpoints to prevent further spread of the attack
  • Making replicas of each compromised device and data store to allow forensics in parallel with restoration
  • Installing A/V protection to all virus-free endpoints
  • Recovering files from offline backups or unscathed endpoints
  • Creating a clean recovery environment
  • Remapping and connecting drives to match exactly their pre-encryption state
After the decryption utility has been learned, Progent can help you to recover physical and virtual devices and services to their pre-arrack state. Progent can also help you to perform a complete forensics analysis and generate a document to deliver to the insurance carrier. This report helps you to understand cybersecurity vulnerabilities that must be eliminated and suggests actions that should be performed to combat future ransomware attacks.

Exfiltration Ransoms
Beyond demanding money for a decryption utility, modern strains of ransomware like Ryuk, Maze, DopplePaymer, and Egregor often try to steal (or "exfiltrate") files. TAs can then require an extra ransom in exchange for not posting this information or selling it. Sadly, there is no method to prove that exfiltrated files have been completely deleted by the threat actor. In fact, in numerous cases the TA has limited say about where the information ends up. Settling an exfiltration ransom does not free you from the necessity of engaging the advice of privacy attorneys, performing an inventory of data were taken, and performing the necessary alerts to affected entities. In general, paying an exfiltration ransom is not recommended.

Progent's Background
Progent has delivered online and on-premises network services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in core technologies including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned prestigious certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP software. This breadth of expertise gives Progent the ability to salvage and integrate the surviving parts of your information system after a ransomware assault and reconstruct them quickly into an operational network. Progent has worked with top insurance providers including Chubb to help organizations recover from ransomware attacks.

Contact Progent about Ransomware Settlement Negotiation Expertise in San Juan
To contact with Progent about crypto-ransomware settlement negotiation guidance in San Juan, phone Progent at 800-462-8800 or go to Contact Progent.



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    Microsoft WSUS allows IT administrators to deploy and track the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft WSUS, IT staff can completely and easily manage the distribution of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring user's computers, establishing the Group Policy settings, and making sure your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container that makes sense for your system environment.

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    Consultants Microsoft Hyper-V 3.0 Server Virtualization

    Progent's certified consultants can help you evaluate the possible advantages of Hyper-V-powered virtualization for your business, conduct pilot implementations to validate Hyper-V's operation with your line-of-business applications, evaluate your network infrastructure for smooth performance with virtualization solutions, help you in moving to Windows Server 2008 and configuring Windows Hyper-V, train your IT personnel to track and manage Hyper-V, offer expert consulting support for enhancing the security of your virtual machines, establish and validate disaster recovery processes that optimize system availability, and deliver ongoing consulting and technical support including affordable online troubleshooting and turn-key Help Desk services.

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  • Anti-Spam Design and Installation
    Antivirus Design and Installation

    E-Mail Guard by Postini offers constantly updated spam and virus filtering, data filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini partner and support firm. If your organization is too small to qualify for a regular Postini license, you can still have the use of Postiniís Perimeter Management technology through Progentís E-Mail Guard anti-spam and anti-virus service program. Progentís certified email security professionals can help you create an email defense strategy that features antispam and antivirus services and processes.

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  • Emergency 500 Router Engineer
    Branch Routers Support and Help

    Cisco has developed an extensive product line of routers that includes appliances designed to deliver the security, bandwidth, and availability demanded by organizations from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and system availability. Progent can show you how to choose and integrate Cisco routers to establish a reliable foundation for your network and to make it easy to grow as you add new users, start new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS platform, such as the Cisco 800 family of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Series Routers.

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  • San Juan-Caribbean Immediate San Juan MS Dynamics GP-Great Plains Migration Experts Microsoft Dynamics GP-Software VAR near San Juan - Implementation Consulting San Juan
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    desktop and application virtualization Specialist

    For desktop and application virtualization, Progent can provide the support of a Citrix XenDesktop expert who can help your company to design a XenDesktop environment that improves the strategic value of your IT network; integrate XenDesktop software with your physical and virtual servers, end-user computers, and printers; migrate your existing desktop virtualization software to the latest releases of XenDesktop; and provide advanced online troubleshooting. Progent can also instruct your IT staff to follow best practices to maintain your XenDesktop solution effectively.

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    Support Microsoft Project

    Progent's application experts can provide advanced support, software development, deployment help, and webinar classes for popular business applications that address vital areas including ERP, general accounting, management analytics, web commerce application design, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with decades of background providing high-level consulting and troubleshooting support online, Progent can assist small businesses throughout the United States to save the lost productivity and fees related to travel and on-site activity without sacrificing the effectiveness of consulting support.

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    Network Consulting Small Business 100 Access Point

    Cisco's Small Business family of access points are Linux-powered units designed as value-priced Wi-Fi APs for small offices. Progent's Cisco CCIE wireless network infrastructure experts can provide remote or onsite integration and troubleshooting services to help you to design, implement, upgrade, optimize, manage and debug Cisco Small Business Wi-Fi AP deployments of any size or topology.

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    Windows Server Hyper-V 2016 Management Online Troubleshooting

    Windows Hyper-V 2016 incorporates key technologies first developed for and proven on Microsoft Azure, one of the world's biggest public clouds. This significantly enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving data security, availability, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can help you to assess the benefits of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to run your critical workloads, plan an efficient network architecture for a cloud-based or hybrid deployment, develop and execute a non-disruptive migration plan, train your IT administration and technical support staff, and deliver ongoing consulting and debugging support to ensure that your Hyper-V 2016 investment gives you the highest possible business benefit.

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  • Top Rated Core Routers Specialist
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    Cisco has developed a full array of routers that includes routers designed to provide the security, performance, and availability demanded by organizations ranging from small businesses to worldwide enterprises. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and network uptime. Progent can show you how to select and integrate Cisco routers to establish a reliable foundation for your network and to make it economical to grow as you support new users, open new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS platform, such as the Cisco 800 series of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Series Routers.

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  • VMware NSX Virtual Networking Engineer
    VMware VCDX Engineers

    VMware's NSX virtual network technology allows you to build complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) allows automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also permits transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and prove DR compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can quickly restore the complete logical network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help you to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

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    Online Cisco Certified CCIE Outsourcing

    Progent can provide rapid online support from Cisco-certified CCIE networking experts. Progent's CCIE experts can link to your environment using powerful remote diagnostic tools to deliver fast and economical troubleshooting and remediation of critical network infrastructure problems.

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  • SQL Server 2017 Analysis Services Remote Support
    SQL Server 2017 and VMWare Computer Consulting

    Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business advantages of upgrading to SQL Server 2017 and can assist your organization to design and carry out a smooth migration of your current SQL Server environment to any network model including local, cloud-hosted, or hybrid. Progent's SQL Server experts offer online or on-premises support services ranging from as-needed architecture review or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is carried out on time and on budget.

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    Progent offers high availability load balancing support that addresses network load balancing, load balanced applications, network infrastructure routing, and content delivery technology such as Cisco Content Engine. fault tolerant load balancing providers for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks BIG-IP.

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    Solaris Remote Technology Professional

    Progent provides national online help and troubleshooting services for businesses that run UNIX, Linux, or Solaris networks or whose IT systems include a combination of UNIX and Microsoft products. Remote network consulting provides optimum leverage for your IT dollar by protecting client efficiency and limiting the time charged for computer repair services. Advanced online support tools and skilled service specialists and engineers allow Progent to handle the majority of IT problems without wasting time and money by going to your location. In most of cases your IT issues can be dealt with by telephone or through a mix of phone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP certified security specialists to assist you with the toughest network problems.

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  • Microsoft SQL Server IT Specialist
    Largest Microsoft T-SQL Integration Firm

    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid creation of a new generation of high-end applications that can give your business a significant competitive edge. SQL Server provides built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft integration, ensures you success in designing, installing and managing Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET environment.

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  • SCCM 2016 Upgrade Onsite Technical Support
    SCCM 2016 MAM Professionals

    System Center Configuration Manager 2016 automates software provisioning at scale, streamlines security and compliance settings management, keeps track of network resources, guards against corporate data leakage, performs network health monitoring, allows safe self service, and offers a common control mechanism for administering mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can help your organization with any aspect of designing, implementing, using and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.

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    Certified Microsoft Partner Networking Consultants

    Progent is a Microsoft Certified Partner with accredited competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top customer endorsement and are afforded the tightest operational relationship with Microsoft. The knowledge, capabilities, and dedication needed to earn the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your business better solutions for your IT system.

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  • UNIX with Windows Consulting Services
    Best UNIX, Windows Consultant Services

    If you are developing UNIX or Linux applications on a network that includes Windows-based servers, desktops, and office productivity products, Progent offers comprehensive network support outsourcing that frees you to concentrate on your field of strategic expertise without the continual hassle of managing your business network. By using smart network monitoring and by delivering remote and on-site support when your business needs it, Progent represents an economical alternative for supporting an IT system that features high dependability, protection, and efficiency. Progent's developer assistance services include full-service information technology outsourcing, virtual infrastructure, remote and on-premises support and troubleshooting, 24x7 monitoring services, and Helpdesk outsourcing.

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  • Small Business Small Office IT Outsourcing
    On Site service Small Business

    Progent provide organizations of all sizes enterprise-class IT online or in-person consulting for networks powered by Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consulting experts also can provide security expertise for businesses varying in size from the small office to the worldwide enterprise.

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  • 24-7 Remote Support Services Great Plains
    Dynamics GP/Great Plains Integration

    Progentís Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and business management solution based, like all Microsoft accounting tools, on the expandable and popular foundation of Microsoft Windows technology. Dynamics GP 2010, the most recent edition of Microsoft financial products in the Microsoft Dynamics GP line, provides an affordable solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Dynamics GP/Great Plains is simple to deploy and configure, and with its modular approach you can purchase only the functions you currently need, with the option to expand clients and increase capabilities when necessary. Progentís Dynamics GP Software consulting experts can show you how to deploy, customize and manage Microsoft Dynamics GP/Great Plains 2010 as well as older editions of Dynamics GP/Great Plains.

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  • Windows 2000 Server Help and Support Windows Server 2000 Migration Consultant
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  • Windows 7 Consultant Microsoft Windows 7 Upgrade Network Consulting
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  • Windows Server 2016 Hybrid Cloud Integration Computer Engineer Remote Technical Support Windows Server 2016 Disaster Recovery

  • Virtual Windows Application Delivery Services
    Citrix XenApp Application Delivery Consulting

    Progent's Citrix-certified experts can assist your business to plan, implement, administer, and troubleshoot a virtualized Windows application delivery system based on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can help you enhance your infrastructure for distributing server and client-side applications, and Progent's remote datacenter management and support experts can assist your organization to administer and maintain an off-site datacenter that offers high uptime, advanced security, and fast disaster recovery.

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