Overview of Progent's Ransomware Settlement Negotiation Services in San Juan
Ransomware Defense and Recovery ConsultantsProgent is experienced in negotiating ransomware settlements with hackers. Reaching an acceptable settlement is a complicated exercise that requires a combination of field experience, technical skills and business savvy. It also demands working closely with the cyber-extortion target's IT team and the insurance carrier, if there is one. Because the number one goal of the ransomware victim is operational continuity, it is critical to establish response teams that work efficiently, in parallel, and with intimate collaboration. Progent offers the breadth of technical skills and the depth of experts to complement your network support team and restore your network environment rapidly and economically.

Services provided by Progent's ransomware settlement negotiation team include:

  • Establishing the type of ransomware involved in the attack
  • identifying and contacting the hacker persona
  • Assessing the likelihood of recovery
  • Testing the TA's decryption capabilities
  • Determining a settlement amount with the victim and the insurance carrier
  • Establishing a settlement and timeline with the hacker
  • Confirming accordance with anti-money laundering (AML) regulations
  • Managing the crypto-currency payment to the hacker
  • Receiving, reviewing, and operating the TA's decryption tool
  • If necessary, contacting the TA for assistance with the decryptor utility
Concurrent with the ransom negotiations, Progent's ransomware team can help with:
  • Quarantining affected endpoints and data stores to arrest the spread of the assault
  • Creating digital copies of every compromised device and data store in order to perform forensics without interfering with cleanup
  • Installing anti-virus protection to all clean endpoints
  • Recovering data from air-gapped backups or uncompromised machines
  • Creating a clean environment
  • Remapping and reconnecting drives to match exactly their pre-encryption state
Once the decryption tool has been learned, Progent can help you to restore computers and services to their original condition. Progent can also assist you to perform a complete forensics analysis and generate a document to share with the cyber insurance carrier. This report helps you to understand security vulnerabilities that must be eliminated and suggests steps that should be performed to combat subsequent ransomware attacks.

Exfiltration Ransoms
Beyond demanding payment for a decryption utility, modern strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim often attempt to exfiltrate information. Hackers are then able to demand an extra settlement in exchange for not publishing this data on the dark web. Sadly, there is no method to guarantee that exfiltrated data have been completely deleted by the hacker. In fact, in numerous instances the hacker has limited control about the disposition of the data. Settling an exfiltration ransom does not free you from the need for engaging the advice of privacy attorneys, conducting an audit on which data were taken, and sending the necessary alerts to impacted entities. In general, paying an exfiltration ransom is a waste.

Progent's Qualifications
Progent has delivered remote and onsite network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial management and ERP software. This breadth of expertise gives Progent the ability to salvage and integrate the surviving parts of your IT environment after a ransomware attack and reconstruct them quickly into a functioning network. Progent has worked with top insurance carriers including Chubb to help organizations recover from ransomware assaults.

Contact Progent about Ransomware Settlement Negotiation Guidance in San Juan
To get in touch with Progent about ransomware settlement guidance in San Juan, call Progent at 800-462-8800 or go to Contact Progent.



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    Citrix has developed a powerful family of products that deliver enterprise-grade manageability, scalability, and performance for server virtualization and for server-based distribution of Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can help you to evaluate the business benefits of Citrix virtualization products and show you how to design, validate, implement, troubleshoot, and maintain Citrix solutions.

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  • Les Kent has a 35-year history of effective network integration, corporate administration, marketing, and operations. He has demonstrated a talent for creating sophisticated IT solutions during his time as as a network architect, application developer, project manager, implementation expert, and troubleshooter for small businesses, new ventures, and global corporations.

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    Progent's IT outsourcing services provide budget-friendly computer support for small companies. Whether it involves designing system infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out an updated e-mail platform, monitoring your system, or building an on-line eCommerce application, outsourcing your IT engineering services can reduce expenses and eliminate risks, permitting network service budgets to increase in a more moderate and manageable fashion than is feasible by building up a large, knowledgeable internal IT organization. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to build a secure and robust system foundation for your vital business software based on Windows including Office XP, Office 2003, and Office 2000.

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    Progent's Cisco IP phone and video IP phone experts can assist your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Unified Communications Manager Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM applications such as Cisco Unified CM IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP gateways, deploying Cisco ISR routers with CUBE internetworking support, and creating Cisco UCS server failover and Cisco SRST systems for survivability.

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    If your office network combines Solaris platforms with MS Windows, Progent can assist you to integrate your servers into a cohesive network that allows all your operating systems to coexist for simple management, transparent dataflow, high dependability, enhanced throughput, and strong security. Progent's Solaris and Microsoft Windows coexistence assistance services include IT architecture configuration and service, consulting for Windows services for UNIX, online network monitoring and administration, remote network help and repair, on-site technical support, and Help Desk support.

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