Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support personnel may be slower to become aware of a breach and are least able to mount a quick and forceful defense. The more lateral movement ransomware is able to make inside a victim's network, the longer it takes to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware experts can help businesses in the Manhattan Beach metro area to locate and isolate breached devices and guard clean resources from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Manhattan Beach
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible backups. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated restoration almost impossible and effectively throws the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a ransom payment for the decryptors needed to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers require an additional ransom in exchange for not posting this data or selling it. Even if you are able to restore your system to an acceptable point in time, exfiltration can pose a big problem according to the nature of the stolen data.

The restoration work after a ransomware penetration has a number of distinct phases, most of which can be performed concurrently if the response team has enough people with the required experience.

  • Containment: This urgent initial response requires blocking the sideways spread of ransomware within your IT system. The more time a ransomware attack is permitted to go unrestricted, the longer and more costly the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine processes consist of cutting off affected endpoint devices from the rest of network to minimize the contagion, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic acceptable degree of functionality with the least downtime. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also requires the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and line-of-business applications, network architecture, and protected endpoint access management. Progent's ransomware recovery experts use advanced collaboration tools to organize the multi-faceted recovery effort. Progent understands the urgency of working quickly, continuously, and in unison with a customer's management and network support staff to prioritize tasks and to get critical services back online as fast as feasible.
  • Data recovery: The work necessary to recover data damaged by a ransomware attack varies according to the state of the network, the number of files that are encrypted, and which restore techniques are required. Ransomware assaults can destroy key databases which, if not carefully closed, might have to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical platforms depend on SQL Server. Some detective work may be required to find clean data. For instance, non-encrypted OST files may exist on staff desktop computers and laptops that were not connected during the assault. Progent's Altaro VM Backup experts can assist you to utilize immutability for cloud object storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators. This provides another level of protection and restoration ability in case of a successful ransomware attack.
  • Implementing advanced AV/ransomware protection: ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized companies the benefits of the same anti-virus tools implemented by many of the world's biggest enterprises including Walmart, Visa, and Salesforce. By providing real-time malware blocking, classification, mitigation, repair and forensics in one integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Services consist of determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the TA; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and using the decryption tool; debugging decryption problems; building a pristine environment; mapping and reconnecting datastores to reflect precisely their pre-attack condition; and recovering physical and virtual devices and services.
  • Forensics: This activity is aimed at discovering the ransomware attack's progress throughout the targeted network from beginning to end. This history of how a ransomware attack progressed within the network assists your IT staff to assess the damage and uncovers vulnerabilities in policies or work habits that need to be rectified to prevent later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensic analysis is usually given a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is essential that other key activities like operational continuity are executed concurrently. Progent has a large roster of IT and data security professionals with the skills required to carry out the work of containment, operational resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has provided remote and onsite IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have been awarded high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning applications. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your network following a ransomware intrusion and rebuild them quickly into an operational network. Progent has collaborated with leading cyber insurance providers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Services in Manhattan Beach
For ransomware cleanup services in the Manhattan Beach metro area, call Progent at 800-462-8800 or visit Contact Progent.

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