Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support staff are likely to be slower to become aware of a break-in and are less able to mount a rapid and forceful response. The more lateral progress ransomware can make inside a target's network, the longer it takes to recover basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the urgent first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineer can help businesses in the Manhattan Beach area to locate and quarantine infected devices and guard undamaged assets from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Manhattan Beach
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any available system restores. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery nearly impossible and effectively throws the IT system back to square one. So-called Threat Actors, the cybercriminals behind a ransomware assault, demand a settlement payment for the decryptors required to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs require an extra payment in exchange for not posting this data on the dark web. Even if you can rollback your system to a tolerable point in time, exfiltration can be a big problem according to the sensitivity of the stolen information.

The recovery process subsequent to ransomware attack has a number of crucial stages, most of which can be performed in parallel if the recovery workgroup has a sufficient number of members with the necessary experience.

  • Containment: This urgent initial step involves arresting the lateral progress of ransomware across your IT system. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes consist of isolating infected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal acceptable level of capability with the shortest possible downtime. This process is typically at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business apps, network topology, and secure endpoint access. Progent's recovery experts use state-of-the-art collaboration tools to organize the complicated restoration effort. Progent appreciates the importance of working rapidly, continuously, and in concert with a client's managers and network support staff to prioritize tasks and to put critical resources back online as quickly as possible.
  • Data recovery: The effort required to restore data impacted by a ransomware assault varies according to the state of the systems, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can destroy critical databases which, if not carefully closed, may have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical platforms depend on SQL Server. Often some detective work may be needed to locate undamaged data. For instance, non-encrypted OST files may exist on staff PCs and laptops that were not connected at the time of the ransomware assault.
  • Implementing advanced antivirus/ransomware defense: Progent's Active Security Monitoring gives small and medium-sized companies the advantages of the same anti-virus technology implemented by many of the world's biggest corporations including Walmart, Citi, and NASDAQ. By providing real-time malware blocking, detection, containment, repair and analysis in a single integrated platform, Progent's Active Security Monitoring reduces TCO, streamlines management, and promotes rapid recovery. The next-generation endpoint protection engine built into in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for working closely with the victim and the cyber insurance provider, if there is one. Services consist of establishing the type of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; receiving, learning, and operating the decryption utility; troubleshooting decryption problems; building a clean environment; mapping and connecting drives to match precisely their pre-attack state; and reprovisioning machines and services.
  • Forensics: This activity involves uncovering the ransomware assault's progress across the targeted network from start to finish. This audit trail of how a ransomware attack progressed through the network helps your IT staff to assess the impact and brings to light shortcomings in security policies or processes that should be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is usually given a top priority by the insurance provider. Since forensics can be time consuming, it is vital that other important activities like operational continuity are pursued concurrently. Progent has a large roster of IT and cybersecurity experts with the skills required to perform the work of containment, business resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and onsite IT services throughout the U.S. for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes consultants who have earned high-level certifications in foundation technology platforms including Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This broad array of expertise gives Progent the ability to salvage and consolidate the undamaged pieces of your information system after a ransomware attack and rebuild them quickly into an operational network. Progent has collaborated with top insurance carriers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Manhattan Beach
For ransomware system recovery consulting services in the Manhattan Beach area, call Progent at 800-462-8800 or go to Contact Progent.



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    NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering with synchronous replication to deliver fast, zero data loss disaster recovery (DR) between sites located up to 185 miles away from one another. Progent's roster of seasoned network consultants can assist you to design, deploy, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can ensure you adhere to leading practices for installing your MetroCluster environment by delivering guidance with tasks such as assigning disk pools, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery system to prove adherence with industry standards and government requirements.

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    Professional Managed IT Services

    Progent's ProSight portfolio of managed IT services are designed to provide organizations who have minimal internal network support staffs with affordable access to enterprise-class management tools and consulting expertise. Advantages of Progent's ProSight line of managed services include flat-rate network maintenance costs, smart automation of common administrative tasks, ongoing absorption of the latest technology, graceful transition from legacy technology to current solutions, improved alignment of computer technology with business objectives, access to seasoned network experts, and freeing up management to concentrate on business instead of ever-changing computer technology.

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    Progent's Microsoft and Cisco certified network consultants can provide expert support for a wide range of technologies and can provide that expertise online nationwide or in person in major cities throughout the country and anywhere in . Progent offers remote help for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a combination of Microsoft and UNIX-based platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure engineers for complex network problems, plus the support of CISSP and CISM-qualified security engineers to assist with high-level security design and problem solving. Progent has provided online network support to businesses in every state in the United States.

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    Progent's certified professionals can help you to evaluate the advantages of Windows Server 2008 for your company, develop pilot programs and migration plans, install Windows Server 2008 with your IT environment and applications, educate your support personnel how to run enhanced management utilities, and provide ongoing consulting and support via budget-friendly options such as Help Desk service and remote technical support.

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    Progent can provide affordable online consulting to help companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.

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    ProSight Automatic Network Mapping Computer Consultant

    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks.

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    Windows 2000 Technology Consulting Services

    Progent's certified Windows 2000 Server experts can provide network help and information technology consulting services for the entire family of .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows 2000 Server integration, optimization, and support offerings include system design, deployment, documentation, on-site and remote technical support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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    Nexus switches are engineered to deliver the throughput, expandability, uptime, virtualization support, density, data protection and manageability needed to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide remote and onsite consulting and troubleshooting expertise to help your business to plan an optimal switch architecture, build pilot systems to confirm your switching solution, install and configure Nexus switches, create and enforce appropriate policies, run security and compliance tests, configure proactive monitoring and alert systems, consolidate resources by means of virtualization technologies, troubleshoot switching and routing problems, optimize system performance, perform capacity planning, and set up the powerful fault-tolerant features available for Cisco's Nexus switches. Progent can also help your business to upgrade non-disruptively from legacy Nexus models or Catalyst switches to up-to-date Nexus platforms.

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    Office 365 Exchange Online lets you utilize cloud-based servers, mailboxes and other email components to reduce hardware expense and management overhead. You can configure Office 365 Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid architecture that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online support to assist your small businesses to evaluate the benefits of Exchange Online, plan a network topology that aligns with your functional requirements and IT budget, implement a non-disruptive migration from your existing Exchange organization to one that incorporates Office 365 Exchange Online, train your IT staff and users, and provide as-needed consulting and troubleshooting.

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    Progent's Microsoft-certified consultants have over a decade of experience providing messaging support for customers that range from small businesses to large corporations. Progent provides economical support for all editions of Microsoft Exchange Server to strengthen email and virus security, design fault tolerant email systems, and implement remote and mobile email connectivity. Progentís Exchange consulting services can assist you in planning and implementing a move from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Exchange Server 2016. Progent offers support for Windows 8, Windows 7, Vista, and Windows XP desktops using Outlook and can help you integrate Outlook Web App for all major web browsers. For e-mail virus defense, spam blocking and data data leak protection, Progent offers Email Guard email filtering and encryption.

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