Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT personnel may take longer to become aware of a penetration and are less able to mount a rapid and coordinated defense. The more lateral progress ransomware can achieve inside a target's system, the more time it will require to restore core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to complete the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware experts can help businesses in the Manhattan Beach metro area to identify and isolate breached devices and guard clean assets from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Manhattan Beach
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any accessible system restores and backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration nearly impossible and basically knocks the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, demand a settlement payment in exchange for the decryptors required to recover scrambled data. Ransomware assaults also attempt to exfiltrate files and hackers require an additional payment for not posting this data or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can be a major issue depending on the nature of the downloaded information.

The restoration work after a ransomware attack involves several crucial phases, most of which can be performed in parallel if the response workgroup has enough people with the necessary experience.

  • Containment: This time-critical first response requires blocking the sideways spread of ransomware across your network. The longer a ransomware attack is allowed to go unchecked, the longer and more expensive the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment processes consist of cutting off infected endpoints from the rest of network to block the spread, documenting the environment, and securing entry points.
  • Operational continuity: This covers bringing back the network to a basic useful level of functionality with the shortest possible downtime. This process is typically the top priority for the targets of the ransomware assault, who often see it as an existential issue for their business. This project also demands the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and line-of-business apps, network topology, and secure remote access management. Progent's recovery team uses advanced collaboration platforms to coordinate the complicated restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a client's managers and network support staff to prioritize tasks and to put essential resources back online as fast as possible.
  • Data recovery: The effort required to restore files damaged by a ransomware attack varies according to the condition of the systems, how many files are affected, and what restore techniques are required. Ransomware assaults can take down pivotal databases which, if not gracefully closed, may need to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other business-critical applications depend on Microsoft SQL Server. Some detective work could be required to locate undamaged data. For example, undamaged OST files may exist on employees' desktop computers and laptops that were off line during the ransomware assault. Progent's Altaro VM Backup consultants can help you to utilize immutability for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators. This provides an extra level of security and restoration ability in the event of a ransomware breach.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the same anti-virus tools used by some of the world's largest corporations such as Walmart, Citi, and Salesforce. By delivering real-time malware blocking, identification, containment, repair and forensics in one integrated platform, Progent's ProSight ASM cuts TCO, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if any. Services include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the TA; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryptor utility; troubleshooting decryption problems; building a clean environment; mapping and connecting drives to reflect exactly their pre-encryption condition; and recovering machines and services.
  • Forensic analysis: This process involves uncovering the ransomware attack's progress throughout the network from beginning to end. This history of the way a ransomware attack travelled within the network assists your IT staff to assess the impact and uncovers gaps in security policies or processes that need to be rectified to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensics is usually assigned a top priority by the insurance carrier. Since forensics can be time consuming, it is essential that other important recovery processes like business continuity are pursued concurrently. Progent maintains an extensive team of IT and security experts with the skills required to carry out activities for containment, business continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered online and on-premises IT services across the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have earned advanced certifications in core technologies including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned prestigious certifications including CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning applications. This broad array of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your network after a ransomware intrusion and reconstruct them quickly into an operational network. Progent has worked with top insurance providers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Manhattan Beach
For ransomware system recovery services in the Manhattan Beach metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Microsoft Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional PSTN calling. Microsoft Lync Server 2010 can extend the capability of Exchange, SharePoint Server and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Active Directory. Lync can also reduce capital and operational costs by doing away with VoIP hardware and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's certified IM and Presence consultants offer remote and on-premises support to help your company to maintain and troubleshoot your current Lync Server 2010 environment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product family. Progent can also assist your organization to design and carry out an efficient Skype for Business migration.

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    Progent offers comprehensive support for each step of your Exchange Server 2010 migration with services that include end-to-end project management services, site readiness preparation, project design and documentation, specification of all new software and equipment required, suggested sourcing, pilot testing at customer location or at Progent's test facility, managing transitional coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the previous system, and webinar training for client's support group and end users.

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    Progent can show you how to plan and implement a smooth move to Dynamics GP/Great Plains so that you preserve your data, improve your security, enhance your analytics, take full advantage of Microsoft Office support, and reduce productivity interruption by creating and executing a sensible migration plan. Progent can also help educate new Dynamics GP 2010 users so you don't lose productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to produce custom business software and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.

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    Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the capability of your existing Windows 2000 Servers and can streamline network management, offer technical support and repair, and enhance security. Progent can also show you how to design, rationalize, and execute a strategy to upgrade from Microsoft Windows Server 2000 to Windows 2003 Server. Progent is experienced in designing pilot programs to reduce the technical risk involved with migrating to Windows Server 2003 by identifying possible hardware and application compatibility issues.

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    Progent can provide the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization defines the core capabilities and worldwide standards of performance that information security managers are expected to learn. CISM gives executive management the confidence that those who have qualified for their CISM certification have the background and knowledge to provide efficient security administration and support services.

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    Microsoft Dynamics GP/Great Plains can help you grow and control your business better by offering easy access to decision-driving data and a rapid ROI. Microsoft Dynamics GP offers major business benefits such as its ability to extend the presence of your company, handle your financials, automate financial operations, unify processes across your business, refine inventory control, enhance order accuracy, grow revenue and shorten lead-time, and increase free cash flow. Progent can help you configure and maintain a robust, secure server and communications infrastructure to support Great Plains, and can provide experienced Dynamics GP/Great Plains consultants to make sure you reap all the advantages of your Microsoft Dynamics GP/Great Plains business management system.

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    Progent's Shared Help Desk service allows your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the leading shared professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

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    Progent's Cisco CCIE-certified networking experts have extensive experience assisting Internet Service Providers to architect, deploy, manage, tune, and troubleshoot high-availability, extensible network environments suitable for shared public networks.

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    Progent's IT outsourcing support offerings for small companies feature designing Server 2003, .NET, and BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-premises repair, resolving chronic IT problems, and creating a company-wide security strategy. Progent can help you maximize network reliability and throughput with fault-tolerant configuration, resilient network topology, and proactive server monitoring. Progent also offers project management assistance for major upgrades and can assist with needs definition, product identification, bill of materials development, vendor qualification, purchasing coordination, and professional documentation. Progent's computer outsourcing help also includes training for office productivity products such as Microsoft Office XP.

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    Progent's Technical Response Center provides nationwide extended hours remote help for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers provide after-hours phone help and online direct computer connection to isolate and resolve technical problems quickly and affordably. The scope of technical experience represented by Progent's staff of nationwide support professionals makes it possible to escalate even the toughest problems to appropriate specialists as needed. For critical issues, the TRC tries to respond to your call for support in less than one hour.

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    Progent can provide the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization defines the basic competencies and worldwide standards of skill that IT security professionals are required to learn. It gives executive management the assurance that those who have earned their CISM certification have the background and capability to deliver efficient security administration and consulting consulting.

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    Progent's Helpdesk management and co-management services allow companies to save money, enhance output, and adapt immediately to fast-changing business environments.

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    Progent's certified Cisco IT security consultants offer high-level PIX and ASA Firewall consulting support covering infrastructure design, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and secure access services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to modular enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of security, high throughput, and high availability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, purpose-built platform, eliminating common OS-specific security gaps.

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    Progent's management team includes industry veterans with years of experience providing computer consulting, technical support, and long-term information system planning to organizations ranging in size from startups to global enterprises. Great service requires great personnel, and Progent stands out by having put together a management staff able to provide customers with the top service value in the industry.

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    Altaro VM Backup from Hornetsecurity provides small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud architectures and also supports cost-effective backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite services to help you to plan, deploy, manage and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup software.

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    Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development environment and can build or update .NET apps quickly and affordably.

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    Progent's productive atmosphere will make you a more capable professional by enhancing your technical knowledge and boosting the loyalty of your customers. Progent delivers this commitment by recruiting the top professional experts for you to operate with, offering a state-of-the-art network and communications architecture, using specialized software utilities to enable the maximum quality of support, and by optimizing proven operational models for finding and maintaining clients.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) built specifically for the legal profession. Progent offers online access to NetDocuments experts who can assist your law firm to design, configure, manage, optimize, or troubleshoot a document management system (DMS) environment based on NetDocuments.

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    Progent's Windows consultants can help businesses of any size to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Remote and onsite assessment and migration support for Windows 10 available from Progent's experts include ROI analysis, project supervision, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management, teleworker connectivity, security and compliance, automated provisioning and management, network design, Wi-Fi support, business continuity planning, webinar training for network management personnel and end users, and ongoing technical help.

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    Progent can help your company to design and execute a smooth migration from a Solaris-powered information system to a network powered by Windows and suited for supporting Microsoft's familiar office productivity products, commercial applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco engineers and application experts can help you guard your data and reduce productivity discontinuity by developing an effective migration strategy that protects your existing investments in Solaris application and infrastructure. UNIX-to-Windows migration consulting services offered by Progent include analysis of existing infrastructure, migration strategy and testing, Microsoft Exchange migration expertise, information and application software migration, and server and mass storage migration and consolidation.

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    Progent's certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create test systems and rollout plans, tune your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT support staff, create a corporate-wide security plan, streamline IT administration, assist with application development, and build and test a DR/BC plan.

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    Progent's Cisco-premier CCIE network engineers can help you to manage your existing PIX or ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, deploy, tune, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services

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    Progent's Microsoft and Cisco authorized Consultants provide several service programs to help mid-size and large companies create a cost-effective and productive internal Network Support Help Desk Call Center. Progent's help desk consulting services include ROI evaluation, process study and improvement, management reporting, training of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Services help organizations sift through the various top level Help Desk application programs on the market and determine what packages might be too costly, lack critical features, or align poorly with your company's corporate culture. Progent also offers short-term staffing for organizations who want to reinforce their internal Help Desk team for special projects or to fill in for absent or indisposed workers.

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    Progent's ProSight Email Guard uses the technology of leading information security companies to deliver web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.

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