Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when support personnel are likely to be slower to become aware of a breach and are least able to organize a rapid and coordinated response. The more lateral progress ransomware can achieve inside a target's system, the longer it takes to restore core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can help organizations in the Manhattan Beach metro area to identify and isolate breached devices and guard undamaged assets from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Manhattan Beach
Current strains of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery almost impossible and basically knocks the IT system back to the beginning. So-called Threat Actors, the hackers responsible for ransomware attack, insist on a ransom payment for the decryptors needed to recover encrypted files. Ransomware assaults also try to exfiltrate information and TAs demand an extra payment for not publishing this data or selling it. Even if you can restore your system to a tolerable date in time, exfiltration can pose a major issue depending on the sensitivity of the stolen data.

The recovery work subsequent to ransomware attack involves several distinct phases, the majority of which can be performed concurrently if the recovery team has enough people with the required experience.

  • Containment: This time-critical initial step requires arresting the sideways spread of the attack within your network. The longer a ransomware assault is permitted to go unrestricted, the longer and more costly the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment activities consist of isolating infected endpoint devices from the network to restrict the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the network to a minimal useful degree of functionality with the shortest possible delay. This process is typically the highest priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and line-of-business applications, network topology, and protected endpoint access management. Progent's recovery team uses advanced collaboration platforms to coordinate the complicated recovery effort. Progent appreciates the urgency of working quickly, continuously, and in concert with a customer's managers and network support group to prioritize tasks and to get essential resources on line again as fast as possible.
  • Data recovery: The effort required to restore data damaged by a ransomware assault varies according to the state of the systems, how many files are encrypted, and what recovery techniques are required. Ransomware attacks can destroy key databases which, if not gracefully closed, may have to be rebuilt from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other mission-critical platforms are powered by SQL Server. Some detective work could be needed to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and notebooks that were off line at the time of the assault.
  • Implementing modern AV/ransomware defense: ProSight ASM offers small and mid-sized companies the advantages of the identical AV tools used by many of the world's biggest enterprises such as Walmart, Visa, and NASDAQ. By providing real-time malware blocking, detection, containment, restoration and analysis in one integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, streamlines administration, and promotes rapid recovery. The next-generation endpoint protection (NGEP) incorporated in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance provider, if any. Activities include determining the type of ransomware used in the assault; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the TA; acquiring, learning, and operating the decryptor utility; troubleshooting failed files; building a pristine environment; remapping and reconnecting datastores to match precisely their pre-attack state; and reprovisioning computers and services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of how a ransomware assault travelled through the network assists your IT staff to assess the impact and highlights shortcomings in security policies or work habits that should be rectified to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensics is commonly assigned a top priority by the cyber insurance provider. Because forensics can be time consuming, it is critical that other important recovery processes such as business resumption are executed concurrently. Progent maintains an extensive roster of IT and security professionals with the skills required to perform activities for containment, operational continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in core technologies including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial and ERP software. This scope of skills gives Progent the ability to identify and consolidate the surviving parts of your information system after a ransomware attack and rebuild them rapidly into a viable network. Progent has worked with leading cyber insurance providers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Services in Manhattan Beach
For ransomware system recovery expertise in the Manhattan Beach area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of the time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it.

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    Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable and safer Active Directory environment. Both options also offer the long-term benefits of cutting-edge remote network monitoring and management technology. These advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability.

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    Exchange 2013 incorporates major enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful new features plus a redesigned structure. These improvements favorably impact key facets of IT like ease of administration, high availability (HA), compliance, cost of ownership, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, create an efficient test and rollout strategy, and educate your IT staff to manage your Exchange 2013 environment. Progent also offers affordable online support and management for Microsoft Exchange Server 2013.

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    Progent's certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, train your IT management team, create an enterprise-wide security plan, automate network administration, help with creating applications, and build and test a DR/BC plan.

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    The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 10 years of support in Microsoft technology, assures you success in identifying the edition and set up of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with designing, deploying, managing and supporting sophisticated IT solutions powered by Windows Server, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.

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    Progent is among the most qualified network support companies for creating email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get the full advantages of Microsoft Exchange 2000 for common situations including updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 Server administration.

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    Progentís Microsoft-certified engineers can assist your organization to update your desktops from 32 to 64 bits. Progent can help you to calculate the risks and benefits of moving to 64-bit desktop processing, plan an affordable migration strategy that minimizes operational interruptions, and deliver economical, expert online support to assist you to configure 64-bit PC desktop operating systems and application programs on your current computers.

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