Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when IT personnel are likely to take longer to recognize a breach and are least able to mount a quick and forceful response. The more lateral movement ransomware is able to manage inside a victim's system, the more time it will require to restore core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the urgent first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineers can help businesses in the Manhattan Beach area to identify and isolate infected servers and endpoints and guard clean resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Manhattan Beach
Current variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery nearly impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement payment for the decryptors required to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") files and TAs demand an extra payment in exchange for not posting this data on the dark web. Even if you are able to restore your system to an acceptable point in time, exfiltration can pose a major issue depending on the sensitivity of the downloaded information.

The recovery work subsequent to ransomware penetration has several distinct stages, most of which can be performed in parallel if the recovery team has a sufficient number of members with the required skill sets.

  • Quarantine: This time-critical first step requires blocking the sideways progress of the attack within your IT system. The longer a ransomware assault is allowed to run unrestricted, the more complex and more costly the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine processes consist of isolating affected endpoints from the network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers restoring the network to a basic acceptable degree of functionality with the shortest possible delay. This process is typically the highest priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and protected remote access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to organize the complex recovery effort. Progent understands the urgency of working rapidly, continuously, and in unison with a client's managers and network support group to prioritize tasks and to get critical services on line again as quickly as feasible.
  • Data restoration: The work required to recover files impacted by a ransomware assault depends on the state of the network, the number of files that are affected, and what recovery methods are needed. Ransomware attacks can take down key databases which, if not gracefully closed, may need to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical applications depend on SQL Server. Some detective work may be needed to locate clean data. For example, non-encrypted OST files may exist on employees' desktop computers and laptops that were not connected at the time of the attack.
  • Implementing advanced AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and mid-sized businesses the advantages of the same anti-virus technology used by many of the world's biggest corporations such as Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, restoration and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if any. Services consist of establishing the kind of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement with the victim and the insurance provider; negotiating a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryptor utility; troubleshooting decryption problems; building a pristine environment; remapping and connecting drives to reflect exactly their pre-attack state; and recovering computers and software services.
  • Forensics: This activity involves learning the ransomware assault's progress throughout the targeted network from beginning to end. This audit trail of the way a ransomware assault progressed within the network helps your IT staff to assess the damage and uncovers shortcomings in security policies or work habits that need to be rectified to prevent later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensics is commonly given a top priority by the cyber insurance provider. Since forensic analysis can take time, it is vital that other important recovery processes like operational resumption are pursued in parallel. Progent has a large team of IT and cybersecurity professionals with the knowledge and experience required to carry out the work of containment, operational resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered remote and on-premises IT services throughout the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in core technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP software. This scope of expertise allows Progent to identify and integrate the surviving pieces of your network following a ransomware attack and rebuild them rapidly into a viable network. Progent has worked with top insurance providers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Manhattan Beach
For ransomware recovery expertise in the Manhattan Beach metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company deploy and maintain Ciscoís security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the versatility to evolve with your changing business needs. Progentís Cisco-Premier network consultants support Ciscoís comprehensive family of hardware and software targeted at eliminating information pilfering, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can help you integrate Cisco technology to get secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized client access control foundation for user authentication, permissions, and accounting from a graphical Web interface.

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  • Exchange 2013 Upgrade Consulting
    Exchange 2013 Professional

    Microsoft Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange 2010 and delivers powerful new features as well as a redesigned architecture. These improvements affect key facets of IT like ease of administration, availability, compliance, operational costs, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the potential advantages of migrating to Microsoft Exchange Server 2013, create a cost-effective validation and rollout strategy, and educate your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable online consulting and support and management for Microsoft Exchange 2013.

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  • Online Support Services Meraki Access Point Management Network Consultant Meraki Wave 2 Wi-Fi Access Point
  • Online Support Services Microsoft System Center OpsMgr 2012 R2 SCOM 2012 Fabric Monitoring Technical Support Services

  • Altaro VM Backup Restore Technical Support
    Altaro VM Backup and VMware ESXi Technology Consulting Services

    Altaro VM Backup offers small and mid-size organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud architectures and also supports cost-effective cloud backup to Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes and VMware vCenter for handling larger deployments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines with zero downtime. Progent is an Altaro partner and can provide a broad range of consulting services to help you to plan, deploy, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup.

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  • PIX Firewall Migration Support Services Configuration Cisco PIX 500 Firewall Migration
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  • Phone Support Services SQL Server Manhattan Beach CA Small Office IT Consultants Microsoft SQL 2014
  • ProSight Automatic Network Mapping Technical Support Online Technical Support ProSight Network Infrastructure Monitoring

  • Exchange Upgrade Consultancy
    Exchange 2010 Migration Services

    Progent offers expert help for each step of your Microsoft Exchange 2010 upgrade with services that include end-to-end project management, site readiness preparation, project design and documentation, cost estimates of all new software licenses and hardware needed, suggested sourcing, system verification at client location or at Progent's test facility, setting up temporary coexistence between Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the old system, and training for client's support staff and users.

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  • RIM BlackBerry Exchange Remote Support BlackBerry BES Server Online Consulting

  • MCSE Expert Certified Specialists Internet Security and Acceleration Server
    Emergency Internet Security and Acceleration Server On-site Support

    Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds configuring Microsoft ISA Server-based security installations for IT networks with multiple offices, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can help your small business in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your network security needs without adversely restricting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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  • Microsoft Experts Skype for Business and iPad Consulting
    Microsoft Certified Expert Engineer Skype for Business and Cisco UC

    Progent's consultants can provide remote and onsite expertise for companies of all sizes to assess the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can help you to design a local, cloud-based or mixed topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Microsoft or Microsoft 365; configure high-availability solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration systems such as Cisco Video Interop Server. Progent's certified network security experts can help you create and validate a security environment for your Skype for Business deployment that is compliant with regulatory standards.

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  • Red Hat Linux IT Consulting Specialist Mandrake Linux

  • Online Technical Support Catalyst Switch VSS
    Catalyst 6500 Switch Remote Troubleshooting

    Progent's Cisco-certified CCIE experts can assist organization to configure, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also help your business to harden the security and compliance of Catalyst switches and migrate efficiently from outdated switches to modern models.

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  • SCOM 2012 R2 Engineer Remote Support Microsoft SCOM 2012 Migration
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  • Consultant 64-bit Computing
    64-bit Computing Professional

    Progentís Microsoft-expert consultants can assist you to enhance your servers and/or desktops from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of migrating to 64-bit computing, design an efficient upgrade process that reduces operational disruptions, and provide economical, professional online help to assist you to configure 64-bit operating systems and applications on your current computers.

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  • Small Business Outsourcing Microsoft Office Emergency Microsoft Office 2000 Outsourcing IT

  • Immediate Juniper Junos Security Firm
    Juniper Junos Configuration Network Security Auditor

    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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  • Technical Support SQL Server 2014 SQL Server 2014 Migration Online Troubleshooting

  • Microsoft Windows Computer Setup
    Microsoft Office 2000 Repairing

    Progentís IT outsourcing services provide budget-friendly computer consulting for small businesses. Whether it includes designing system infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out an updated e-mail system, monitoring your network, or building a web-based business application, outsourcing your IT technical services can reduce costs and eliminate uncertainties, allowing network support expenses to grow in a more moderate and controlled manner than is feasible by building up a large, knowledgeable internal network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can enable you to build a protected and highly available system architecture for your vital business software based on Microsoft Windows including Microsoft Office XP, Office 2003, and Office 2000.

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  • Top Rated Citrix virtual Windows desktops Consultant Services Citrix XenDesktop desktop virtualization Consultants

  • Linux Network Monitoring Online Support Services
    Linux Network Monitoring Support and Help

    Nagios and MRTG are powerful, free monitoring utilities that operate with the Linux OS and can be used to analyze UNIX environments, MS Windows networks, or multi-platform environments in which the Linux OS and MS Windows run side by side. The Nagios monitor lets system managers to monitor system services including SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher allows you to graph the traffic through SNMP-enabled network devices such as servers, routers, and switches. Progent's network integration consultants can help you use both these utilities to tune and repair your system.

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