Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware assaults are typically launched on weekends and at night, when support personnel may be slower to become aware of a penetration and are less able to mount a quick and coordinated response. The more lateral movement ransomware is able to make inside a target's network, the longer it will require to restore core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware experts can assist organizations in the Chatsworth area to locate and isolate breached servers and endpoints and guard clean resources from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Chatsworth
Current variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any available system restores. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and effectively sets the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement payment for the decryption tools required to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an extra ransom in exchange for not publishing this data on the dark web. Even if you can restore your system to an acceptable point in time, exfiltration can pose a major problem according to the sensitivity of the stolen data.

The recovery work subsequent to ransomware penetration has several distinct stages, most of which can proceed concurrently if the response team has enough people with the necessary skill sets.

  • Containment: This urgent first step involves arresting the lateral spread of the attack within your network. The longer a ransomware attack is allowed to run unrestricted, the longer and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes include isolating infected endpoint devices from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a minimal useful level of capability with the least delay. This process is usually at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network topology, and secure remote access management. Progent's recovery experts use advanced collaboration platforms to organize the complicated restoration effort. Progent understands the urgency of working quickly, continuously, and in concert with a client's managers and network support group to prioritize tasks and to get critical resources back online as quickly as possible.
  • Data restoration: The work required to restore data damaged by a ransomware assault depends on the state of the network, the number of files that are affected, and what recovery techniques are required. Ransomware assaults can destroy critical databases which, if not properly shut down, might need to be reconstructed from scratch. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical applications are powered by SQL Server. Some detective work could be needed to locate clean data. For instance, non-encrypted OST files may exist on staff PCs and laptops that were off line during the attack. Progent's Altaro VM Backup consultants can assist you to deploy immutable backup for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including administrators. This provides an extra level of protection and recoverability in the event of a ransomware breach.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the identical AV technology deployed by some of the world's largest enterprises such as Netflix, Visa, and Salesforce. By delivering real-time malware filtering, classification, mitigation, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This calls for close co-operation with the victim and the cyber insurance carrier, if there is one. Activities consist of determining the kind of ransomware involved in the assault; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement amount and schedule with the TA; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the TA; acquiring, learning, and operating the decryption tool; debugging decryption problems; creating a clean environment; mapping and connecting drives to match precisely their pre-encryption state; and reprovisioning machines and services.
  • Forensic analysis: This process involves uncovering the ransomware assault's progress across the network from beginning to end. This audit trail of the way a ransomware attack progressed through the network assists you to assess the impact and brings to light gaps in policies or work habits that should be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensics is typically given a top priority by the insurance provider. Since forensics can take time, it is essential that other key activities like business resumption are performed in parallel. Progent has a large roster of IT and data security professionals with the skills required to perform activities for containment, business resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided online and onsite network services across the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned advanced certifications in core technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning applications. This scope of skills allows Progent to identify and consolidate the undamaged parts of your network following a ransomware intrusion and reconstruct them rapidly into an operational system. Progent has worked with leading insurance providers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting Services in Chatsworth
For ransomware cleanup expertise in the Chatsworth area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Cisco CCIE-certified networking consultants can provide high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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    Progent's Data Center engineers can show you how to identify fault-tolerant data centers that match the particular needs of your business. Fault tolerant Internet Data Centers are particularly attractive to small organizations due to of their low cost and convenience compared to taking a do-it-yourself approach. Attempting to create an on-site data center that offers even a basic degree of fault tolerance is too expensive for most small organizations. Progent can help you reap all the advantages of high availability data centers and fault tolerant colo sites by offering a full range of engineering and support services.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies over a quarter century of experience assisting manufacturing, distribution and service organizations to simplify complicated supply chains and streamline key processes in order to get products to market fast and meet customer schedules dependably. Progent offers the expertise of an ERP specialist with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or on-premises consulting that spans from as-needed advice to comprehensive solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, CPQ, web site integration, troubleshooting, data conversion, Microsoft 365 integration, training, and database administration.

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    Progent's expert consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids network downtime, reduces long-term service requirements, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-location upgrades, Progent offers the experience to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design services include expertise with the integration of third-party enhancements of Exchange 2007 Server and the design of unified messaging implementations powered by Exchange 2007 Server.

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business deploy and maintain Cisco's security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and provide the flexibility to expand with your growing business requirements. Progent's Cisco-Certified network consultants support Cisco's complete family of hardware and software targeted at eliminating information pilfering, virus and worm outbreaks, DDoS attacks, and other threats to your network. Progent can show you how to integrate Cisco technology to achieve safe access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control framework for user authentication, authorization, and accounting from a graphical Web interface.

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    Progent applies no minimum fee and asks no monthly commitment for services delivered during normal working hours. Progent's small granularity eliminates large bills for fast repairs so you won't be forced to allow simple problems to fester.

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    Microsoft Lync 2010 supports IM, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and PSTN calling. Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Windows AD. Lync can also cut expenses by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's certified unified communications experts offer remote and on-premises support to assist you to maintain and repair your current Lync Server 2010 deployment or evaluate the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist you to plan and carry out an efficient Skype for Business upgrade or a migration to Microsoft Teams.

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    Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size organization's servers in a solution that delivers the maximum level of availability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting and management options are based on mature virtualization architectures that allow small and midsize businesses with multi- platform IT systems to save significantly on the costs of capital investments, infrastructure support, and IT administration while achieving world-class fault tolerance and an unmatched level of vendor independence.

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    Progent's veteran team of IT consultants and subject matter experts have years of experience providing remote and onsite support for organizations of any size who want to integrate Android phones and tablets into their IT systems so that mobile clients can communicate and collaborate from anywhere. Progent offers the breadth of know-how to solve technical issues that span numerous manufacturers and that represent a combination of older and current technology. Progent provides cost-effective remote expertise to assist you with any facet of designing, deploying, managing and maintaining your BYOD solution. Progent can deliver as-needed support to help you to handle particularly challenging technical problems, or Progent can provide comprehensive project management support to ensure that you complete strategic network projects on schedule and within budget. Progent can help with local, cloud-centric, or hybrid networks and offers support for operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or individual training sessions to show you how to manage and use Android phones to maximize their business value.

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    Progent's UNIX platform consulting services provide small businesses and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you a convenient single source to help you create and maintain a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent can provide cost-effective online consulting to help you to design, deploy, and fix any facet of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you through occasional technical roadblocks or long-term engagements to help you finish business-critical projects on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you create or maintain a highly available, protected and scalable infrastructure that aligns with your computing model. Progent can also provide online and on-premises training for individuals or groups to help manage and use your iPhones and iPads in a safe, collaborative environment that maximizes the business value of your IT network.

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    Progent offers affordable remote support for all releases of Office Access including desktop and browser-based versions and can provide expert support for application programming, database conversion, performance optimization, report design, and maintenance. Progent also offers custom online training for Access application development and database administration.

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    Progent's IT outsourcing services offer economical network support for mid-size organizations. Whether it includes planning system infrastructure, creating an in-house Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your system, or creating an on-line eCommerce application, outsourcing your IT technical services can reduce costs and minimize risks, permitting network service expenses to increase in a more moderate and controlled fashion than is feasible by assembling a large, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and datasheets show how Progent can help you create a protected and robust network architecture for your vital Windows-based applications including Windows Server 2008, Microsoft Exchange Server 2007, and SQL Server 2008.

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  • Online Technical Support SBS Premium Add-on
    Microsoft SBS 2003 Outsourcing

    Microsoft Small Business Server (SBS) is a low-cost suite of server products that provides the foundation for a powerful but manageable IT network. The IT sophistication of the Microsoft .NET products included with Microsoft Small Business Server calls for a network support expert with hands-on experience planning and integrating seamless, comprehensive business network solutions. Progent's SBS Server professionals have an average of more than a decade of background supporting business systems founded on Microsoft products. This background ensures you results in deploying, administering, and maintaining network solutions that include the Small Business Server package of servers and productivity software.

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