Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when IT personnel may be slower to become aware of a breach and are less able to mount a rapid and forceful defense. The more lateral progress ransomware is able to achieve within a target's network, the longer it takes to restore core operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can help organizations in the Chatsworth metro area to identify and quarantine infected devices and protect clean resources from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Chatsworth
Current variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any available backups. Files synched to the cloud can also be impacted. For a vulnerable network, this can make automated recovery nearly impossible and basically throws the datacenter back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a settlement fee in exchange for the decryption tools needed to recover encrypted files. Ransomware assaults also try to exfiltrate files and hackers demand an extra ransom for not publishing this information or selling it. Even if you can restore your network to an acceptable point in time, exfiltration can be a big issue according to the nature of the stolen information.

The restoration work after a ransomware attack involves several crucial stages, the majority of which can be performed in parallel if the recovery team has a sufficient number of people with the necessary skill sets.

  • Containment: This time-critical initial step involves blocking the sideways progress of ransomware within your IT system. The longer a ransomware assault is allowed to run unchecked, the more complex and more expensive the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities include isolating infected endpoint devices from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal acceptable degree of functionality with the least delay. This effort is usually the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also requires the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical applications, network architecture, and safe endpoint access. Progent's recovery experts use advanced collaboration tools to coordinate the multi-faceted recovery effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's managers and network support group to prioritize tasks and to get critical services back online as quickly as feasible.
  • Data recovery: The effort necessary to restore files impacted by a ransomware assault depends on the condition of the network, the number of files that are encrypted, and which recovery techniques are required. Ransomware assaults can take down pivotal databases which, if not gracefully shut down, might need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many financial and other mission-critical applications are powered by SQL Server. Some detective work could be needed to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and notebooks that were not connected during the attack.
  • Deploying advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the same AV technology used by many of the world's largest enterprises such as Netflix, Visa, and Salesforce. By delivering real-time malware filtering, classification, containment, repair and analysis in one integrated platform, Progent's ProSight ASM cuts TCO, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance carrier, if any. Services include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement amount and timeline with the hacker; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryption tool; troubleshooting decryption problems; building a pristine environment; mapping and connecting drives to reflect precisely their pre-encryption condition; and restoring physical and virtual devices and services.
  • Forensic analysis: This process involves uncovering the ransomware assault's storyline across the network from beginning to end. This history of the way a ransomware attack travelled within the network assists you to evaluate the damage and uncovers gaps in security policies or work habits that should be rectified to avoid later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensic analysis is commonly assigned a high priority by the insurance provider. Since forensics can take time, it is essential that other key activities such as operational resumption are executed concurrently. Progent has a large team of IT and data security professionals with the skills required to carry out the work of containment, business continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and on-premises network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have earned advanced certifications in core technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to identify and consolidate the surviving pieces of your information system after a ransomware attack and rebuild them rapidly into a viable system. Progent has collaborated with leading insurance carriers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Chatsworth
For ransomware cleanup services in the Chatsworth area, phone Progent at 800-462-8800 or go to Contact Progent.



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