Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware requires time to work its way across a target network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when IT staff may take longer to become aware of a break-in and are less able to mount a rapid and forceful response. The more lateral movement ransomware can manage within a target's network, the more time it will require to restore core operations and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to carry out the urgent first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineer can assist organizations in the Chatsworth metro area to identify and isolate infected servers and endpoints and guard undamaged assets from being compromised.
If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in Chatsworth
Current strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and invade any accessible backups. Files synched to the cloud can also be impacted. For a vulnerable network, this can make automated recovery nearly impossible and basically sets the datacenter back to square one. Threat Actors, the hackers behind a ransomware assault, demand a settlement payment in exchange for the decryptors required to recover scrambled data. Ransomware assaults also try to steal (or "exfiltrate") information and TAs require an additional payment for not posting this data or selling it. Even if you are able to restore your network to a tolerable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen data.
The restoration process after a ransomware penetration has a number of crucial stages, most of which can be performed in parallel if the recovery workgroup has a sufficient number of members with the necessary skill sets.
- Containment: This time-critical first response involves arresting the sideways spread of the attack across your network. The longer a ransomware assault is allowed to run unchecked, the more complex and more costly the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine processes consist of isolating infected endpoint devices from the network to restrict the spread, documenting the environment, and protecting entry points.
- Operational continuity: This involves restoring the network to a basic acceptable degree of functionality with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and mission-critical apps, network topology, and secure endpoint access management. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to coordinate the complex recovery effort. Progent appreciates the urgency of working rapidly, continuously, and in concert with a customer's managers and network support staff to prioritize tasks and to put vital resources back online as fast as feasible.
- Data restoration: The work required to restore data impacted by a ransomware attack depends on the state of the network, how many files are encrypted, and which restore techniques are required. Ransomware assaults can take down critical databases which, if not properly closed, may need to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many ERP and other business-critical platforms depend on Microsoft SQL Server. Often some detective work may be required to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were off line at the time of the ransomware attack.
- Setting up modern AV/ransomware protection: Progent's ProSight Active Security Monitoring offers small and mid-sized businesses the benefits of the same AV technology used by many of the world's largest enterprises such as Walmart, Citi, and NASDAQ. By providing in-line malware blocking, classification, mitigation, restoration and analysis in one integrated platform, Progent's ASM lowers total cost of ownership, streamlines management, and expedites recovery. The next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance provider, if there is one. Services include determining the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the victim and the insurance provider; negotiating a settlement amount and schedule with the TA; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the TA; acquiring, learning, and using the decryption tool; debugging failed files; creating a pristine environment; mapping and connecting drives to match precisely their pre-encryption state; and restoring machines and services.
- Forensics: This process involves uncovering the ransomware attack's storyline throughout the network from start to finish. This audit trail of the way a ransomware assault travelled through the network assists you to assess the damage and uncovers vulnerabilities in rules or processes that should be rectified to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to check for variations. Forensic analysis is typically given a high priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is vital that other important recovery processes like business resumption are executed in parallel. Progent maintains an extensive team of information technology and data security professionals with the skills needed to carry out the work of containment, operational resumption, and data restoration without interfering with forensics.
Progent has delivered online and onsite IT services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SBEs includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP application software. This scope of expertise gives Progent the ability to identify and consolidate the surviving parts of your network following a ransomware intrusion and reconstruct them rapidly into an operational system. Progent has collaborated with leading insurance carriers like Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Services in Chatsworth
For ransomware cleanup consulting services in the Chatsworth metro area, call Progent at 800-462-8800 or go to Contact Progent.