Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware needs time to steal its way through a network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support staff may be slower to recognize a breach and are less able to organize a rapid and coordinated response. The more lateral progress ransomware is able to achieve within a victim's system, the longer it will require to recover basic IT services and scrambled files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to assist organizations to complete the time-critical first step in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can help businesses in the Chatsworth metro area to identify and quarantine infected devices and protect undamaged resources from being compromised.
If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Chatsworth
Modern strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible backups. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration almost impossible and effectively sets the IT system back to the beginning. Threat Actors, the cybercriminals behind a ransomware assault, demand a ransom fee in exchange for the decryption tools needed to recover encrypted files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an additional ransom for not publishing this information or selling it. Even if you can restore your network to a tolerable date in time, exfiltration can pose a major problem depending on the nature of the stolen information.
The recovery process after a ransomware penetration involves several crucial stages, most of which can be performed in parallel if the recovery team has enough people with the necessary skill sets.
- Containment: This urgent initial step requires blocking the lateral spread of ransomware within your IT system. The longer a ransomware attack is permitted to run unchecked, the more complex and more expensive the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment activities include cutting off affected endpoint devices from the network to restrict the contagion, documenting the IT system, and protecting entry points.
- System continuity: This covers bringing back the network to a minimal useful level of functionality with the shortest possible downtime. This process is usually at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and line-of-business applications, network architecture, and safe endpoint access management. Progent's recovery experts use advanced workgroup tools to organize the complicated recovery effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's management and network support staff to prioritize activity and to get critical services on line again as quickly as possible.
- Data recovery: The work required to restore data damaged by a ransomware assault depends on the state of the systems, how many files are affected, and which recovery methods are required. Ransomware attacks can destroy pivotal databases which, if not properly shut down, may have to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work could be needed to locate clean data. For example, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and notebooks that were off line at the time of the ransomware assault. Progent's Altaro VM Backup consultants can assist you to deploy immutable backup for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including administrators or root users. Immutable storage adds an extra level of security and restoration ability in the event of a ransomware breach.
- Deploying modern antivirus/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical anti-virus tools implemented by some of the world's largest enterprises such as Netflix, Visa, and NASDAQ. By providing in-line malware blocking, detection, mitigation, restoration and analysis in one integrated platform, Progent's ASM reduces TCO, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if any. Services include determining the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency disbursement to the TA; acquiring, learning, and using the decryptor tool; troubleshooting failed files; building a clean environment; mapping and connecting drives to reflect exactly their pre-encryption condition; and recovering computers and software services.
- Forensic analysis: This process is aimed at discovering the ransomware attack's storyline across the targeted network from beginning to end. This audit trail of how a ransomware assault progressed within the network helps your IT staff to assess the impact and brings to light vulnerabilities in rules or processes that should be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensics is typically assigned a top priority by the insurance carrier. Because forensics can take time, it is critical that other key activities like business continuity are pursued concurrently. Progent maintains an extensive team of information technology and data security professionals with the skills required to carry out activities for containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises network services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP software. This breadth of expertise gives Progent the ability to salvage and integrate the surviving parts of your information system following a ransomware attack and rebuild them quickly into a viable network. Progent has collaborated with leading cyber insurance providers like Chubb to assist organizations clean up after ransomware assaults.
Contact Progent for Ransomware Cleanup Consulting in Chatsworth
For ransomware system restoration consulting services in the Chatsworth metro area, call Progent at 800-462-8800 or visit Contact Progent.