Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support staff are likely to take longer to become aware of a break-in and are less able to mount a rapid and forceful response. The more lateral movement ransomware is able to manage within a target's network, the longer it will require to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the urgent first step in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineers can help organizations in the Chatsworth area to identify and quarantine breached devices and guard clean resources from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Chatsworth
Current strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and attack any available system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system restoration almost impossible and effectively sets the IT system back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a ransom payment for the decryption tools required to recover scrambled data. Ransomware attacks also try to exfiltrate files and hackers require an extra payment in exchange for not publishing this information on the dark web. Even if you can rollback your network to a tolerable point in time, exfiltration can be a big problem depending on the sensitivity of the stolen information.

The restoration work subsequent to ransomware breach has several crucial stages, most of which can be performed concurrently if the recovery team has enough members with the required skill sets.

  • Containment: This time-critical first response requires arresting the sideways spread of ransomware within your IT system. The longer a ransomware attack is permitted to go unrestricted, the longer and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment processes include cutting off affected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the network to a basic acceptable degree of functionality with the least downtime. This effort is usually the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also requires the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical apps, network architecture, and protected remote access. Progent's recovery team uses state-of-the-art workgroup tools to coordinate the complicated restoration effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a customer's managers and network support staff to prioritize tasks and to get essential resources on line again as fast as feasible.
  • Data recovery: The effort required to restore data damaged by a ransomware attack varies according to the state of the systems, the number of files that are affected, and which restore methods are needed. Ransomware attacks can destroy critical databases which, if not properly closed, might have to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many financial and other business-critical platforms depend on SQL Server. Often some detective work could be needed to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were off line during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users.
  • Implementing advanced antivirus/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the same anti-virus technology implemented by some of the world's largest corporations such as Netflix, Visa, and NASDAQ. By delivering in-line malware blocking, identification, mitigation, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring reduces TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if there is one. Activities include determining the type of ransomware used in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryptor utility; troubleshooting failed files; creating a clean environment; remapping and reconnecting datastores to match exactly their pre-encryption condition; and recovering machines and services.
  • Forensics: This process is aimed at uncovering the ransomware assault's progress across the network from beginning to end. This history of how a ransomware attack travelled through the network assists you to evaluate the damage and uncovers gaps in security policies or work habits that need to be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensic analysis is commonly given a top priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is critical that other important activities such as business resumption are executed concurrently. Progent maintains an extensive roster of IT and cybersecurity experts with the skills needed to carry out activities for containment, operational resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite IT services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have earned high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and ERP application software. This scope of expertise gives Progent the ability to salvage and integrate the surviving parts of your network following a ransomware attack and reconstruct them quickly into a functioning network. Progent has worked with top insurance providers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting in Chatsworth
For ransomware system restoration services in the Chatsworth metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Linux support experts offer small and mid-size companies and developers assistance with managing and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your business contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of experience provides you with an easy one-stop source to help you create and manage a protected and reliable mixed-platform network and communications environment that allows Linux and Microsoft interoperability by combining MS Windows with leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

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