Crypto-Ransomware : Your Worst IT Nightmare
Ransomware  Recovery ExpertsRansomware has become a too-frequent cyber pandemic that represents an existential danger for businesses unprepared for an attack. Different versions of crypto-ransomware such as Reveton, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been out in the wild for a long time and still cause harm. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as frequent as yet unnamed malware, not only do encryption of on-line information but also infect most accessible system restores and backups. Information synchronized to cloud environments can also be encrypted. In a poorly architected environment, this can render automatic restore operations hopeless and basically knocks the datacenter back to zero.

Retrieving applications and data after a ransomware outage becomes a race against the clock as the targeted organization tries its best to contain the damage and clear the crypto-ransomware and to resume mission-critical activity. Since ransomware needs time to replicate, penetrations are frequently launched during weekends and nights, when penetrations typically take more time to discover. This compounds the difficulty of quickly assembling and coordinating a knowledgeable response team.

Progent provides an assortment of help services for securing Jersey City businesses from crypto-ransomware attacks. These include user education to help recognize and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based threat protection to detect and quarantine zero-day malware attacks. Progent in addition offers the services of experienced ransomware recovery engineers with the talent and commitment to re-deploy a compromised network as quickly as possible.

Progent's Crypto-Ransomware Restoration Help
Subsequent to a crypto-ransomware penetration, sending the ransom in cryptocurrency does not guarantee that merciless criminals will provide the codes to decipher any or all of your data. Kaspersky ascertained that seventeen percent of ransomware victims never recovered their data after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET estimated to be around $13,000 for smaller businesses. The fallback is to piece back together the mission-critical elements of your IT environment. Without access to essential system backups, this calls for a wide complement of skill sets, well-coordinated team management, and the willingness to work 24x7 until the job is over.

For decades, Progent has offered certified expert Information Technology services for companies throughout the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have attained advanced industry certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-renowned industry certifications including CISM, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience in financial management and ERP applications. This breadth of expertise provides Progent the skills to knowledgably identify important systems and organize the surviving pieces of your network system after a ransomware attack and assemble them into a functioning network.

Progent's ransomware team of experts deploys best of breed project management systems to orchestrate the complicated recovery process. Progent appreciates the importance of working quickly and in concert with a client's management and Information Technology team members to assign priority to tasks and to get key applications back on line as soon as humanly possible.

Case Study: A Successful Ransomware Intrusion Response
A small business sought out Progent after their company was crashed by Ryuk ransomware. Ryuk is thought to have been created by Northern Korean state cybercriminals, possibly adopting techniques exposed from the U.S. National Security Agency. Ryuk attacks specific companies with little or no room for disruption and is among the most lucrative iterations of ransomware viruses. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturer headquartered in the Chicago metro area with about 500 employees. The Ryuk penetration had frozen all essential operations and manufacturing processes. The majority of the client's system backups had been on-line at the start of the attack and were eventually encrypted. The client was pursuing financing for paying the ransom (more than $200,000) and praying for the best, but ultimately brought in Progent.

"I can't speak enough in regards to the support Progent provided us during the most fearful time of (our) businesses survival. We most likely would have paid the criminal gangs if it wasn't for the confidence the Progent team gave us. The fact that you could get our e-mail and essential applications back online in less than one week was earth shattering. Each expert I worked with or communicated with at Progent was absolutely committed on getting our company operational and was working non-stop on our behalf."

Progent worked with the client to quickly identify and assign priority to the essential areas that needed to be addressed to make it possible to restart company operations:

  • Microsoft Active Directory
  • Exchange Server
  • Financials/MRP
To get going, Progent adhered to ransomware event response industry best practices by halting lateral movement and disinfecting systems. Progent then began the task of bringing back online Microsoft Active Directory, the heart of enterprise networks built on Microsoft technology. Microsoft Exchange messaging will not work without Active Directory, and the customer's financials and MRP applications utilized Microsoft SQL, which needs Active Directory for authentication to the database.

Within two days, Progent was able to re-build Active Directory services to its pre-attack state. Progent then completed reinstallations and hard drive recovery of key servers. All Exchange ties and attributes were usable, which facilitated the restore of Exchange. Progent was also able to locate local OST files (Outlook Email Offline Data Files) on staff workstations to recover email data. A recent offline backup of the customer's accounting/MRP software made them able to return these essential applications back available to users. Although significant work remained to recover completely from the Ryuk attack, core services were returned to operations rapidly:

"For the most part, the production manufacturing operation showed little impact and we produced all customer orders."

Throughout the next month key milestones in the recovery project were completed in tight cooperation between Progent team members and the client:

  • Self-hosted web applications were restored with no loss of information.
  • The MailStore Exchange Server exceeding 4 million archived messages was spun up and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/AR/Inventory functions were 100% restored.
  • A new Palo Alto 850 firewall was installed and configured.
  • Nearly all of the desktops and laptops were back into operation.

"Much of what happened in the early hours is mostly a fog for me, but I will not forget the care all of the team put in to help get our business back. I have utilized Progent for the past ten years, possibly more, and each time I needed help Progent has come through and delivered. This situation was no exception but maybe more Herculean."

A potential business extinction catastrophe was averted due to hard-working professionals, a wide array of technical expertise, and tight collaboration. Although in post mortem the ransomware virus penetration described here should have been shut down with current security technology and ISO/IEC 27001 best practices, team education, and well thought out incident response procedures for data protection and proper patching controls, the reality remains that government-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and will continue. If you do get hit by a crypto-ransomware incident, feel confident that Progent's team of experts has a proven track record in ransomware virus blocking, remediation, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others who were contributing), I'm grateful for making it so I could get rested after we got past the most critical parts. All of you did an incredible effort, and if anyone is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Jersey City
For ransomware cleanup consulting services in the Jersey City metro area, phone Progent at 800-462-8800 or visit Contact Progent.

An index of content::

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    Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design specialized line-of-business programs and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you design reports that allow you to track your business more thoroughly, transforming uncooked data into useful insights into your company and customers.

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    Progent's Linux consulting experts provide small businesses and developers support for administering and supporting Linux computers that coexist with Microsoft-powered technology. Progent can give your business contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad range of expertise offers you a convenient single consulting firm to help you build and maintain a protected and robust mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by combining Microsoft Windows with major Linux derivatives including RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware.

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    Citrix has developed a powerful family of products that provide enterprise-grade manageability, scalability, and performance for server virtualization and for centralized delivery of virtual Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For making and managing virtual servers, Citrix offers XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can help your company to assess the business advantages of Citrix virtualization products and help you design, test, deploy, optimize, and maintain Citrix solutions.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies more than a quarter century of background assisting manufacturing and distribution organizations to simplify supply chains and improve the efficiency of key business processes in order to bring products to market quickly and meet customer commitments consistently. Progent can provide the expertise of an ERP specialist with over 20 years of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises services that spans from occasional guidance to solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Amazon AWS integration, training, and database administration.

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    Ubiquiti's UniFi family of Wi-Fi network appliances includes a wide selection of Wave 2 Wi-Fi access points, security gateways, and switches. UniFi appliances running on multiple venues with thousands of APs can be remotely configured and administered using Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, debugging, monitoring, and analytics. Progent can provide the expertise of veteran Wi-Fi consultants who can help your organization to determine the benefits of Ubiquiti's UniFi technology for your business and help you to design, install, manage, and troubleshoot your UniFi solution.

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    Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer platforms enable Progent to design custom mission-critical applications and eCommerce environments that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting consultants can help you design reports that allow you to track your business more thoroughly, turning uncooked information into valuable understanding of your business.

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    Progent's ProSight portfolio of managed IT services are intended to provide organizations who maintain small in-house network administration and support staffs with low-cost help from enterprise-class management platforms and technical expertise. Benefits of Progent's ProSight line of managed IT services include predictable IT maintenance expenses, smart automation of common administrative tasks, ongoing absorption of new information technology, smooth transition from legacy technology to current solutions, close fit between information technology with strategic objectives, guidance from veteran network consultants, and allowing management to concentrate on business issues rather than fast-evolving computer technology.

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    Progent can assist your company to design, implement and debug a backup/restore plan based on MSP360 technology. MSP360 offers file or image-based backup/recovery for VMs and physical machines, works with all popular public clouds, and permits you to create a backup solution with a low Recovery Time Objective and a defined RPO. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to prevent data loss resulting from human mistakes, computer errors, malicious insiders, and external attacks such as ransomware. For more information, see ProSight DPS 360 Backup services.

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    Progent's Cisco CCIE Wi-Fi infrastructure consultants offer online or on-premises configuration and debugging support to assist your organization to plan, implement, update, tune, administer and debug Aironet Wi-Fi AP deployments of any scale or architecture. Progent's Cisco wireless controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network and cloud-hosted resources to create a seamless enterprise connectivity foundation that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most appropriate selection, location and setup of Aironet Wi-Fi APs to accommodate your specific office layout, construction, and anticipated network traffic.

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    Progent can help businesses of any size to move any part of their network infrastructure to Microsoft Azure. This can simplify network administration and reduce equipment investments. Azure includes a wealth of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud computing architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure you avoid the typical errors small organizations make when moving to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and to integrate Apple iOS devices and Android handhelds.

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    Progent can assist companies of any size to migrate any part of their network infrastructure to Microsoft Azure. This can streamline network administration and reduce hardware expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and resources and make sure you sidestep the common mistakes small organizations make when migrating to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN tunnels and to integrate iPhones and iPads and Android smartphones and tablets.

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    Progent offers expert remote support to help businesses connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.

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    The service background of Progent's certified Windows Server consulting team, with an average of over 10 years of work in Microsoft integration, ensures you success in identifying the version and set up of Windows 2003 Server that matches most closely with your company's goals. Progent can also assist you with planning, deploying, administering and troubleshooting sophisticated IT solutions powered by Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.

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    Progent's Cisco CCIE-certified networking consultants offer high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Progent's Microsoft certified consultants offer small and medium sized companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain a full featured application-layer aware firewall that can protect your IT network from attack by external and internal threats. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to uncover many threats that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your network security through expert planning and deployment of Forefront TMG and ISA Servers. Progent's Microsoft-certified engineers can help you to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront TMG.

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    Progent's Juniper Networks-certified NetScreen engineer can assist your company to configure and integrate NetScreen 5200 and 5400 routers, migrate from previous NetScreen products to more current Juniper technologies, and troubleshoot network infrastructure problems in all-Juniper or mixed-technology environments.

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    If your office network combines UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can help you to integrate your servers into a cohesive environment that allows all your OS platforms to coexist for easy management, transparent dataflow, high reliability, enhanced throughput, and strong protection. Progent's UNIX and Microsoft Windows integration assistance offerings feature network infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online network support and repair, on-site technical support, and Help Desk outsourcing.

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    Progent's Microsoft-certified Windows 11 consultants offer a variety of services for Windows 11 such as cloud solutions, mobile management and synchronization, at-home workforce access, security and compliance, centralized deployment, and Help Desk support.

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    Progent can provide small businesses with an IT management professional who can act as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you deploy appropriate technology to improve business operations so they match better with your business objectives. Your company can develop and install a well conceived information technology strategy without incurring the cost of a full-time Chief Information Officer.

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  • IP phones Network Consultants
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    Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified CM, originally branded CallManager, or with Cisco Unified CM Express to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM apps like Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, configuring SIP gateways, installing ISR routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.

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