Ransomware : Your Crippling IT Nightmare
Crypto-Ransomware  Recovery ExpertsRansomware has become an escalating cyber pandemic that represents an existential danger for organizations poorly prepared for an attack. Versions of crypto-ransomware like the Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been replicating for many years and continue to cause harm. More recent variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as daily unnamed newcomers, not only do encryption of on-line data but also infiltrate most available system protection. Data synched to off-site disaster recovery sites can also be rendered useless. In a poorly architected data protection solution, this can render automatic restoration hopeless and basically sets the datacenter back to square one.

Getting back on-line programs and data following a ransomware outage becomes a race against time as the victim struggles to contain the damage and eradicate the ransomware and to resume mission-critical operations. Since crypto-ransomware needs time to replicate, attacks are often sprung on weekends, when attacks in many cases take longer to identify. This multiplies the difficulty of rapidly marshalling and organizing a knowledgeable mitigation team.

Progent provides an assortment of help services for protecting Jersey City enterprises from ransomware attacks. These include user training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to deployment of the latest generation security appliances with artificial intelligence technology to quickly detect and quarantine day-zero cyber attacks. Progent also offers the services of seasoned ransomware recovery consultants with the track record and commitment to rebuild a compromised system as urgently as possible.

Progent's Ransomware Restoration Services
After a crypto-ransomware event, sending the ransom in cryptocurrency does not guarantee that cyber criminals will respond with the needed keys to unencrypt any or all of your data. Kaspersky ascertained that 17% of ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The fallback is to setup from scratch the key parts of your Information Technology environment. Without access to full data backups, this calls for a wide range of IT skills, well-coordinated project management, and the capability to work non-stop until the job is finished.

For twenty years, Progent has made available professional Information Technology services for businesses across the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have earned top industry certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise in accounting and ERP applications. This breadth of expertise gives Progent the ability to knowledgably ascertain critical systems and organize the remaining components of your computer network system following a crypto-ransomware attack and rebuild them into an operational system.

Progent's ransomware team of experts has top notch project management tools to orchestrate the complex recovery process. Progent understands the urgency of acting swiftly and together with a client's management and IT team members to assign priority to tasks and to put the most important services back on line as soon as humanly possible.

Customer Story: A Successful Ransomware Intrusion Restoration
A customer hired Progent after their network system was brought down by Ryuk ransomware. Ryuk is thought to have been developed by Northern Korean government sponsored hackers, suspected of adopting algorithms exposed from the United States National Security Agency. Ryuk targets specific companies with limited tolerance for disruption and is one of the most profitable incarnations of crypto-ransomware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing company based in Chicago and has around 500 workers. The Ryuk penetration had shut down all business operations and manufacturing capabilities. Most of the client's backups had been directly accessible at the beginning of the intrusion and were eventually encrypted. The client was taking steps for paying the ransom demand (more than $200,000) and wishfully thinking for good luck, but ultimately engaged Progent.


"I cannot say enough about the care Progent gave us throughout the most stressful time of (our) businesses life. We most likely would have paid the hackers behind this attack except for the confidence the Progent group afforded us. That you could get our e-mail and essential applications back online faster than five days was incredible. Every single person I worked with or e-mailed at Progent was amazingly focused on getting our system up and was working at all hours to bail us out."

Progent worked with the customer to rapidly determine and assign priority to the most important applications that had to be addressed to make it possible to restart company functions:

  • Windows Active Directory
  • Electronic Mail
  • MRP System
To start, Progent followed AV/Malware Processes event response industry best practices by halting the spread and performing virus removal steps. Progent then began the work of rebuilding Active Directory, the key technology of enterprise systems built on Microsoft Windows Server technology. Exchange messaging will not work without Windows AD, and the businessesí accounting and MRP system used Microsoft SQL Server, which needs Windows AD for authentication to the information.

In less than two days, Progent was able to re-build Active Directory to its pre-virus state. Progent then accomplished setup and hard drive recovery on critical systems. All Microsoft Exchange Server data and configuration information were intact, which accelerated the rebuild of Exchange. Progent was also able to find non-encrypted OST files (Outlook Email Offline Data Files) on staff desktop computers and laptops in order to recover email messages. A not too old off-line backup of the businesses accounting/ERP systems made it possible to recover these essential services back online. Although major work was left to recover totally from the Ryuk event, the most important services were returned to operations rapidly:


"For the most part, the production manufacturing operation ran fairly normal throughout and we delivered all customer orders."

Over the following month critical milestones in the recovery project were achieved in tight collaboration between Progent engineers and the customer:

  • In-house web sites were restored with no loss of information.
  • The MailStore Microsoft Exchange Server exceeding 4 million archived messages was spun up and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables (AR)/Inventory Control capabilities were completely recovered.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Ninety percent of the desktop computers were fully operational.

"A huge amount of what happened during the initial response is nearly entirely a blur for me, but my management will not soon forget the commitment each and every one of the team put in to give us our business back. Iíve been working with Progent for the past 10 years, possibly more, and each time Progent has impressed me and delivered. This time was the most impressive ever."

Conclusion
A likely business extinction disaster was evaded due to hard-working professionals, a wide range of subject matter expertise, and tight collaboration. Although upon completion of forensics the ransomware virus attack detailed here could have been stopped with up-to-date security technology and NIST Cybersecurity Framework best practices, user education, and well designed security procedures for information protection and applying software patches, the fact is that state-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a crypto-ransomware incursion, remember that Progent's roster of professionals has substantial experience in crypto-ransomware virus defense, mitigation, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were involved), thank you for letting me get rested after we got through the initial fire. Everyone did an amazing effort, and if any of your team is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Computer Engineer Cisco VoIP Phones and CUCM

    Progent's Cisco-certified VoIP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Unified CM, originally named CallManager, or with Cisco Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications such as Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server clustering and Cisco SRST solutions for high availability.

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    Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft certified experts can show you how to set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with colleagues who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can coexist, allowing Mac users to get and send email, search the Exchange global address list, import addresses, synchronize appointments, and invite fellow workers to meetings with your Exchange account. Progent will make sure that your Exchange Server is properly set up and that WebDAV and Outlook Web connectivity are working. Progent also can provide specialized one-on-one Entourage education.

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    Progent offers Microsoft Windows Cluster Server consulting to help your organization utilize zero-downtime server clusters that can deliver 24x7 operation. Clustered Windows servers for high-availability networks include Windows Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. By assisting you t plan fault-tolerant clustered server environments around Windows Clustered Server 2003, Progentís Certified Windows professionals make sure that your zero-downtime server clusters are configured to optimize the competitive value of your IT network.

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    Progent's Cisco CCIE-certified SIP infrastructure consultants can assist you to design, integrate, manage, troubleshoot and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and can provide cost-effective online or on-premises support to help you to migrate efficiently to a modern unified communications ecosystem that offers fast return on investment. Progent's certified Microsoft collaboration consultants can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server or Lync for access to a SIP-based IP PSTN trunk.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad backgrounds developing corporate security designs for IT networks with many locations, mobile users, and line-of-business web-based applications. A Progent ISA Server engineer can help your small or mid-size company design and deploy an installation of ISA Server 2004 that supports your IT protection requirements without restricting your productivity.

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    Progent's certified Office Word and Office 365 Word experts offer a wide range of economical remote consulting services to assist you to manage your legacy Microsoft Word solution or assist you to migrate to a current version of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, isolating and fixing compatibility issues between different versions of Office Word, integrating Office Word with other Microsoft Office apps like Office Excel and Outlook or with 3rd-party data sources and plug-ins,network optimization for dependable. reliable cloud access, security consulting, smart phone synchronization, and online training classes customized for individuals or groups.

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    Progent offers three essential types of Helpdesk support : Microsoft and Cisco Call Center Outsourcing Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco experts offers your clients convenient access to a reliable support group with years of experience providing phone support and online repair for IT systems based on Microsoft products. Progent's focus is on earning the support Call Center a respected reputation as a solid contributor to company performance. Progent's goal is to fix and not simply report problems.

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    Microsoft Troubleshooting SCDPM 2012 and Azure Backup

    Progent's Microsoft-certified consultants offer online or onsite expertise to assist businesses of any size to plan, deploy, manage, and troubleshoot a backup/recovery solution based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from earlier releases of SCDPM or from a different backup platform, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent offers as-needed help for fixing especially stubborn issues, or comprehensive project management services. Progent's consultants can also assist your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.

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    24-7 Online Consulting VPN

    Cisco's security and remote connectivity solutions for small to medium sized businesses represent a complete array of easy-to-administer protection products to let you safeguard your entire network infrastructure. Cisco's Virtual Private Network line includes switches, firewalls, and VPN solutions. Progent's expert staff of consultants includes field-proven engineers with Cisco's CCIE and Cisco Certified Network Professional certifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that fit most closely with your corporate objectives.

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    Windows Server 2012R2 Server Manager Professionals

    Progent's certified professionals can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, tune your network for on-premises, multi-location, cloud-based, and partial-cloud datacenters, educate your IT support team, develop an enterprise-wide security plan, streamline IT administration, assist with creating applications, and generate and validate a DR/BC plan.

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    Progent's Check Point Software firewall consultants can show you how to plan, configure, and administer firewall environments built around Check Point Next Generation firewalls and Check Point's cloud-based SandBlast security services. Progent can also help you support legacy Check Point firewall models or upgrade efficiently to Check Point's modern firewalls.

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    Progent's Microsoft consultants can assist you to assess the value of Microsoft Lync Server for your business and can assist you to plan and carry out an installation of Microsoft Lync Server 2010 that centralizes the administration of IM and Presence and improves the output of your in-house employees, at-home workers, and mobile workforce. Progent's consultant's can also assist you to carry out an efficient migration to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, integrate Lync Server with Exchange, SharePoint Server, and SQL Server, show you how to run Microsoft Lync Server 2010 to enhance the collaborative functions of Microsoft Office programs, and offer webinar training and ongoing support for Microsoft Lync and other Microsoft products.

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  • Windows Server 2012R2 Hyper-V Virtual Switch Support and Setup Immediate Consulting Services Windows Server 2012 R2 Server Manager
  • Windows, Linux, UNIX, Solaris Online Support Linux with Windows Specialists
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  • Security Penetration Testing Security Audits
    Stealth Penetration Testing Security Company

    Stealth penetration checking is an important part of any overall IT system security strategy. Progentís security professionals can perform thorough intrusion tests without the awareness of your organization's in-house IT resources. Unannounced penetration testing shows whether current security defense tools such as intrusion detection warnings and event log analysis are properly configured and consistently monitored.

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  • Cloud Backup Security Consultants
    ProSight DPS ECHO Hybrid Cloud Backup Services Computer Engineer

    ProSight Data Protection Services ECHO provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's disaster recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data.


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