Ransomware : Your Worst Information Technology Catastrophe
Ransomware  Remediation ExpertsRansomware has become an escalating cyberplague that represents an enterprise-level danger for businesses of all sizes poorly prepared for an attack. Different versions of ransomware like the CrySIS, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been out in the wild for many years and still inflict destruction. Modern variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, plus additional as yet unnamed newcomers, not only do encryption of on-line critical data but also infiltrate most accessible system restores and backups. Files synched to the cloud can also be corrupted. In a vulnerable data protection solution, it can render automated recovery impossible and basically sets the entire system back to zero.

Getting back programs and information after a crypto-ransomware attack becomes a race against the clock as the targeted business tries its best to stop the spread and eradicate the ransomware and to resume business-critical activity. Due to the fact that ransomware takes time to spread, penetrations are frequently sprung on weekends and holidays, when successful attacks tend to take more time to discover. This multiplies the difficulty of rapidly mobilizing and orchestrating a qualified response team.

Progent has an assortment of help services for securing Jersey City organizations from ransomware attacks. Among these are staff training to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat defense to discover and suppress day-zero modern malware assaults. Progent in addition provides the assistance of seasoned crypto-ransomware recovery engineers with the track record and perseverance to rebuild a breached environment as urgently as possible.

Progent's Crypto-Ransomware Recovery Support Services
After a ransomware event, even paying the ransom in Bitcoin cryptocurrency does not ensure that distant criminals will provide the codes to decipher any or all of your information. Kaspersky Labs estimated that 17% of ransomware victims never recovered their files even after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well above the usual crypto-ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The other path is to setup from scratch the critical parts of your IT environment. Absent access to full system backups, this requires a wide complement of skill sets, professional team management, and the ability to work continuously until the recovery project is complete.

For twenty years, Progent has made available certified expert Information Technology services for businesses throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned high-level certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have earned internationally-renowned certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience in accounting and ERP application software. This breadth of experience provides Progent the skills to quickly understand necessary systems and integrate the surviving pieces of your Information Technology environment following a ransomware event and assemble them into a functioning network.

Progent's recovery group has powerful project management applications to orchestrate the complicated recovery process. Progent knows the urgency of acting quickly and in unison with a client's management and Information Technology team members to prioritize tasks and to get key services back online as fast as possible.

Customer Case Study: A Successful Ransomware Penetration Response
A small business sought out Progent after their network was brought down by the Ryuk ransomware virus. Ryuk is generally considered to have been created by Northern Korean government sponsored hackers, suspected of using strategies exposed from the U.S. National Security Agency. Ryuk goes after specific companies with little room for operational disruption and is one of the most lucrative instances of ransomware malware. High publicized victims include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturer based in Chicago with around 500 staff members. The Ryuk penetration had paralyzed all essential operations and manufacturing capabilities. Most of the client's data protection had been online at the start of the intrusion and were eventually encrypted. The client was evaluating paying the ransom demand (in excess of two hundred thousand dollars) and hoping for the best, but ultimately utilized Progent.

"I cannot speak enough in regards to the help Progent gave us throughout the most fearful period of (our) company's survival. We most likely would have paid the criminal gangs if not for the confidence the Progent group provided us. That you were able to get our e-mail and production servers back quicker than seven days was amazing. Each person I spoke to or e-mailed at Progent was absolutely committed on getting us restored and was working non-stop on our behalf."

Progent worked together with the customer to rapidly determine and assign priority to the essential areas that needed to be recovered in order to restart business operations:

  • Windows Active Directory
  • Electronic Mail
  • MRP System
To begin, Progent adhered to ransomware penetration response best practices by halting lateral movement and disinfecting systems. Progent then started the process of recovering Windows Active Directory, the foundation of enterprise systems built on Microsoft technology. Microsoft Exchange Server messaging will not work without AD, and the customer's MRP software leveraged Microsoft SQL, which requires Windows AD for access to the database.

In less than two days, Progent was able to recover Active Directory to its pre-virus state. Progent then initiated reinstallations and hard drive recovery on essential servers. All Exchange ties and configuration information were usable, which accelerated the rebuild of Exchange. Progent was able to locate intact OST files (Outlook Email Off-Line Data Files) on staff desktop computers in order to recover email messages. A not too old off-line backup of the customer's accounting/MRP systems made them able to recover these required applications back on-line. Although a lot of work remained to recover fully from the Ryuk attack, core services were restored quickly:

"For the most part, the assembly line operation showed little impact and we did not miss any customer sales."

Throughout the next few weeks key milestones in the restoration process were accomplished in tight cooperation between Progent engineers and the customer:

  • Self-hosted web applications were brought back up without losing any data.
  • The MailStore Exchange Server containing more than 4 million archived emails was brought online and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control capabilities were fully recovered.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • Ninety percent of the user PCs were back into operation.

"So much of what occurred in the early hours is nearly entirely a fog for me, but I will not forget the care each of the team accomplished to help get our business back. I've been working with Progent for the past 10 years, maybe more, and every time Progent has outperformed my expectations and delivered as promised. This event was a testament to your capabilities."

A likely business-ending catastrophe was avoided due to top-tier professionals, a wide array of knowledge, and close collaboration. Although upon completion of forensics the ransomware penetration detailed here would have been disabled with up-to-date cyber security systems and security best practices, user and IT administrator education, and properly executed incident response procedures for data backup and applying software patches, the fact is that government-sponsored cyber criminals from Russia, North Korea and elsewhere are relentless and will continue. If you do get hit by a crypto-ransomware incident, remember that Progent's roster of professionals has proven experience in ransomware virus blocking, mitigation, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were involved), I'm grateful for letting me get some sleep after we got through the initial fire. Everyone did an fabulous job, and if anyone is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Jersey City
For ransomware system restoration consulting in the Jersey City metro area, call Progent at 800-462-8800 or visit Contact Progent.

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  • SCCM 2012 Mobile Device Management Technology Consulting Services
    Online Technical Support SCCM 2012 Windows Server Deployment

    Progent can assist your business to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade efficiently to Configuration Manager 2012 from a legacy device management solution or help you to modify your current SCCM 2012 ecosystem to accommodate your changing business needs. Also, Progent can assist you to create an infrastructure that takes full advantage of SCCM by delivering advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services (ADDS), SQL SSRS, and Internet Information Services.

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    Progent's UNIX platform support services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience offers you a convenient one-stop consulting firm to help you build and manage a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE, Debian-GNU and Slackware.

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  • Professional NetApp MetroCluster Troubleshooting
    NetApp MetroCluster Troubleshooting Specialist

    NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with synchronous replication to deliver fast, zero RPO disaster recovery between datacenters that are up to 185 miles (300km) apart. Progent's roster of seasoned network consultants can help your business to plan, configure, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your technical requirements and IT budget. Progent can make sure you follow best practices for installing your MetroCluster environment by delivering guidance with tasks like assigning disk pools and shelf IDs, arranging aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network, and verifying your MetroCluster disaster recovery solution to show adherence with information assurance standards and government mandates.

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  • SQL Server 2016 and Excel Remote Troubleshooting Urgent SQL Server 2016 R Services Specialists
  • SQL Server 2019 Web Network Consultants SQL Server 2019 High Availability Integration Services
  • SQL Server Integration Services Development Integration Companies Power BI
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  • Support Exchange Server 2010 Integration Technical Support Microsoft Exchange Server 2010
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  • Catalyst Switch IOS Computer Engineer
    Catalyst 2960 Switch Network Engineer

    Progent's Cisco-certified CCIE networking consultants can help your business to configure, manage, update, optimize and debug Catalyst switches. Progent can also assist you to enhance the security of Catalyst switches and move smoothly from outdated appliances to current models.

  • System Center 2016 Orchestrator Support and Help System Center 2016 and SSRS Reporting Support and Integration
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  • Two-factor Authentication Network Consultants 24x7x365 Multi-factor Authentication Network Engineer
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  • Meraki MR34 Access Point Specialist
    Meraki WiFi Management Information Technology Consulting

    Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a large campus or a nationwide enterprise. Progent can also help clients to incorporate other Cisco appliances for centralized management.

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  • Barracuda Backup Encryption IT Consulting
    Computer Consultant Barracuda Cloud Backup

    Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size businesses. A Barracuda Backup solution can include a custom-designed physical appliance built by Barracuda or a software-based appliance with comparable features but which utilizes your own storage infrastructure. Barracuda Backup protects vital business data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting services to help your business to design, configure, operate and troubleshoot a backup and disaster recovery system built on Barracuda technology.

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  • Linux Remote Professionals
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    Progent provides nationwide remote phone support and consulting services for businesses who operate UNIX or Linux networks or whose IT systems feature a mix of UNIX and Microsoft products. Online technical support provides maximum return for your IT budget by extending client efficiency and shortening the hours billed for network analysis and repair. Sophisticated remote support tools and experienced service specialists and engineers combine to enable Progent to solve the majority of network problems without squandering time and money by going to your site. In the vast majority of situations your IT issues can be remediated by telephone or via a combination of telephone help and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISM and CISSP certified security specialists to assist you with the most challenging network problems.

  • Windows Server 2016 Hybrid Integration Services 24 Hour Integration Services Windows Server 2016 Security and Compliance
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  • Work at Home Employees Expertise nearby Jersey City - Solutions Expertise Jersey City Weehawken North Bergen, United States Offsite Workforce Jersey City Consulting Services - Connectivity Solutions Consulting and Support Services Jersey City Secaucus
  • Zero Trust Cybersecurity Online Troubleshooting Duo Two-factor Authentication On-site Technical Support
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  • Proxim Tsunami Wireless Case Study
    Proxim Wireless Case Study

    Progent provided a wireless networking environment that enabled a school to improve productivity and eliminate the ongoing costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is intended for interfacing remote locations up to 2.5 miles apart and can extend to even greater ranges. This wireless alternative provided better performance and reliability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz spectrum it offered immunity to local interference.

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