Crypto-Ransomware : Your Crippling IT Catastrophe
Ransomware  Recovery ConsultantsRansomware has become an escalating cyberplague that poses an existential danger for businesses of all sizes unprepared for an attack. Different iterations of ransomware like the Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been replicating for years and continue to inflict havoc. Modern variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, as well as additional unnamed malware, not only do encryption of on-line critical data but also infiltrate any configured system protection. Data replicated to off-site disaster recovery sites can also be corrupted. In a poorly designed data protection solution, this can make any recovery useless and basically knocks the datacenter back to zero.

Getting back online applications and data after a crypto-ransomware attack becomes a sprint against time as the targeted organization struggles to stop lateral movement and eradicate the crypto-ransomware and to resume enterprise-critical operations. Because crypto-ransomware requires time to replicate, assaults are often sprung on weekends and holidays, when attacks tend to take more time to identify. This compounds the difficulty of quickly assembling and orchestrating an experienced response team.

Progent offers a variety of support services for protecting Jersey City organizations from ransomware events. These include team member training to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based threat defense to identify and extinguish zero-day malware assaults. Progent also provides the services of expert ransomware recovery consultants with the talent and commitment to restore a compromised system as urgently as possible.

Progent's Crypto-Ransomware Recovery Support Services
Subsequent to a ransomware event, sending the ransom demands in cryptocurrency does not provide any assurance that criminal gangs will provide the codes to decipher any or all of your files. Kaspersky ascertained that 17% of crypto-ransomware victims never restored their files after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The alternative is to piece back together the key elements of your IT environment. Absent the availability of complete data backups, this requires a broad complement of IT skills, well-coordinated project management, and the ability to work 24x7 until the recovery project is completed.

For decades, Progent has made available certified expert IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have been awarded advanced industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have earned internationally-recognized industry certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience in accounting and ERP applications. This breadth of experience affords Progent the capability to knowledgably determine important systems and re-organize the surviving components of your Information Technology system following a ransomware penetration and configure them into an operational network.

Progent's ransomware team of experts utilizes state-of-the-art project management applications to orchestrate the complex recovery process. Progent understands the importance of working swiftly and in concert with a customer's management and IT team members to assign priority to tasks and to put essential systems back on line as soon as possible.

Client Case Study: A Successful Crypto-Ransomware Attack Response
A small business engaged Progent after their network was taken over by Ryuk crypto-ransomware. Ryuk is generally considered to have been deployed by North Korean state sponsored cybercriminals, possibly using technology leaked from the United States National Security Agency. Ryuk goes after specific organizations with limited tolerance for disruption and is among the most profitable versions of ransomware. Major targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing company based in the Chicago metro area and has about 500 employees. The Ryuk penetration had shut down all business operations and manufacturing capabilities. Most of the client's data protection had been on-line at the start of the attack and were destroyed. The client considered paying the ransom (exceeding $200,000) and hoping for the best, but ultimately reached out to Progent.


"I can't tell you enough in regards to the care Progent provided us during the most fearful time of (our) company's survival. We would have paid the criminal gangs if it wasn't for the confidence the Progent experts afforded us. That you could get our messaging and production applications back into operation quicker than one week was incredible. Each expert I worked with or texted at Progent was totally committed on getting our system up and was working all day and night on our behalf."

Progent worked with the customer to quickly identify and prioritize the most important services that had to be recovered to make it possible to resume departmental functions:

  • Active Directory (AD)
  • Exchange Server
  • Accounting/MRP
To get going, Progent followed AV/Malware Processes event response industry best practices by isolating and disinfecting systems. Progent then started the process of restoring Windows Active Directory, the core of enterprise environments built upon Microsoft technology. Microsoft Exchange email will not work without Active Directory, and the client's financials and MRP system used SQL Server, which requires Windows AD for access to the data.

Within 48 hours, Progent was able to re-build Active Directory to its pre-attack state. Progent then assisted with rebuilding and storage recovery of essential applications. All Exchange data and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to collect local OST data files (Outlook Offline Data Files) on team workstations in order to recover mail data. A not too old off-line backup of the client's accounting/MRP software made it possible to recover these required applications back on-line. Although a lot of work was left to recover totally from the Ryuk damage, critical systems were returned to operations rapidly:


"For the most part, the production line operation was never shut down and we delivered all customer shipments."

Over the following couple of weeks important milestones in the recovery process were achieved in close cooperation between Progent engineers and the customer:

  • Internal web applications were brought back up without losing any data.
  • The MailStore Server containing more than four million historical emails was restored to operations and accessible to users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables/Inventory modules were 100% functional.
  • A new Palo Alto Networks 850 security appliance was installed.
  • 90% of the desktops and laptops were fully operational.

"A huge amount of what occurred in the initial days is mostly a haze for me, but our team will not forget the care each and every one of the team put in to give us our company back. I have been working with Progent for the past ten years, maybe more, and each time I needed help Progent has impressed me and delivered. This event was a Herculean accomplishment."

Conclusion
A possible business extinction disaster was avoided by hard-working professionals, a broad range of technical expertise, and close collaboration. Although in hindsight the ransomware penetration detailed here would have been identified and blocked with modern security systems and ISO/IEC 27001 best practices, user and IT administrator training, and appropriate incident response procedures for data protection and proper patching controls, the reality remains that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware penetration, remember that Progent's roster of professionals has proven experience in crypto-ransomware virus blocking, cleanup, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), thank you for making it so I could get some sleep after we got through the most critical parts. All of you did an incredible effort, and if any of your team is around the Chicago area, a great meal is on me!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Jersey City
For ransomware system recovery consulting services in the Jersey City area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's Microsoft-certified network experts can help your organization to determine the value of Microsoft Exchange Server 2010 for your company and can assist you to plan and carry out a smooth migration to Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 Server that will provide quick payback by increasing your workers' efficiency, cutting the cost of equipment and support, streamlining management, and consolidating your vital communications platforms.

  • ProSight network infrastructure documentation management Consult SSL certificate management Consult
  • Progent in the News Engineer Progent Cybersecurity Press Relations Consultant Services

  • CCIE Certified Small Business Wireless Access Point Computer Engineer
    Small Business WAP571 Remote Support Services

    Cisco's Small Business family of access points are Linux-based units intended as entry-level Wi-Fi APs for small offices. Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide remote or onsite integration and troubleshooting services to assist you to design, implement, upgrade, tune, administer and debug Cisco Small Business Wi-Fi AP deployments of any size or architecture.

  • Remote Employees VoIP Engineer 24/7 Work from Home VoIP Information Technology Consulting
  • Remote Workforce Assistance in Jersey City - Call Desk Augmentation Assistance Jersey City Weehawken North Bergen, United States Open Now At Home Workers Expertise near Jersey City - Help Desk Call Center Solutions Assistance Jersey City
  • Reporting ERP, MRP, Accounting System Microsoft MRP Computer Engineer
  • SCCM 2012 Reporting Computer Consultant Network Engineer SCCM 2012 Patch Management
  • SIEM Consulting 24-Hour Security Information and Event Management Technology Professional
  • SMS Server 2003 Migration On-site Technical Support SMS Migration Remote Technical Support

  • Professionals Flexential Tampa Colocation Center
    Flexential Data Center Services

    Progent utilizes the Flexential Tampa colocation center mainly to deliver private cloud hosting services. Progent has a team of IT consultants located in the Tampa area, and Progent also offers online expertise from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware professionals, and senior DRBC planning consultants. Progent can also help your business to design and implement a move to the Flexential data center by providing services such as planning solution configuration, recommending hardware components, system setup and validation, troubleshooting, streamling online network management, and educating your IT support team.

  • SMS Server Upgrade Support and Integration Microsoft SMS Server Online Support Services
  • Jersey City Egregor Ransomware Removal Jersey City Cedar Knolls Carlstadt
  • SQL Server 2012 xVelocity Consultant Services Professionals PowerPivot for Excel
  • SQL Server 2017 Monitoring Consulting SQL Server 2017 Data Mining Online Help
  • Jersey City, Hudson County Urgent Jersey City Maze Crypto-Ransomware Cleanup
  • SQL Server Management Studio On-site Support 24x7x365 SQL Server 2012 Performance Tuning Technology Consulting Services
  • Security Consultancies Stealth Penetration Testing Stealth Penetration Testing Computer Security

  • MS SQL Server Development Firm
    MS SQL Security Company

    SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the fast development of cutting-edge enterprise-class programs that can provide your company a significant competitive edge. SQL Server features built-in support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET platform.

  • SentinelOne Singularity EDR Consultancy 24-Hour Consultants SentinelOne Virus Rollback

  • High-Availability Failover Clustered Servers Consulting
    Failover Clustering Windows 2008 Computer Consultants

    The clustering technology built into the Datacenter and Enterprise versions of MS Windows Server 2008 is dramatically re-engineered to simplify the deployment, configuration, and maintenance of server clusters that provide greater levels of network availability, security, efficiency, and flexibility. New or enhanced features include cluster Validation, easier setup and deployment, unified cluster administration, redesigned cluster infrastructure for increased uptime, hardened security and quorum models, minimization of failure points, greater disk and RAM capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can assist you assess the business benefits of failover clusters, design and implement a deployment, educate your network support personnel to manage your cluster environment, deliver ongoing consulting and support services, and produce and test a disaster recovery plan.

  • SentinelOne Singularity XDR Engineer SentinelOne Behavior-based Virus Detection Specialists
  • Services Private Clouds for Small Businesses Virtual Server Private Cloud Hosting Engineers
  • Slackware Linux, Sun Solaris, UNIX Online Consulting Jersey City, NJ 24-Hour Troubleshooting Mandrake Linux, Sun Solaris, UNIX Jersey City, NJ
  • Jersey City Cedar Knolls Carlstadt Jersey City Dharma Crypto-Ransomware Cleanup
  • Small Business Computer Support Consultant Small Business Network Design Consultant
  • Small Office Support Services Microsoft and Cisco Authorized Expert Small Office Online Technical Support

  • Windows SharePoint Services Support and Integration
    Network Consultant SharePoint 2003

    Progent's Microsoft-certified consultants can provide organizations of all sizes consulting, troubleshooting, and application development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web-based technology for efficiently coordinating people, groups and information. Microsoft SharePoint Server offers a central spot for your workers or clients to connect to, organize, share and interact with relevant information, documents, and software and to communicate with one another. Microsoft SharePoint enables faster and more intelligent decisions, more efficient sharing across groups and more economical business processes. Windows SharePoint Services join workers, customers, teams and projects with the knowledge they've developed in a manner that makes data convenient to locate, retrieve and apply. Progent's certified SharePoint experts can help you to manage your current SharePoint ecosystem or migrate to the latest version of SharePoint Server or to SharePoint Online.

  • Software Consulting Small Business After Hours Small Business System Consulting Services
  • SonicWall Security Firms Remote SonicWall Gateway Security Suite Security Companies
  • Specialists Avaddon ransomware recovery ransomware removal and file recovery Technology Professional
  • Specialists Network Security Inventory Internal Security Inventory Services
  • Sun Solaris Remote Support Services Consultancy UNIX
  • Jersey City Sodinokibi Ransomware Data-Recovery Jersey City Secaucus
  • Support Company Cisco Hudson County New Jersey IT Consultants Cisco Jersey City Newport Centre

  • Network Security Consultant Missouri
    Urgent Alabama Small Business IT Outsourcing Companies

    Progent's Technical Response Center (TRC) offers low-cost national after-hours remote help for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers offer 24x7 phone help and remote direct network access to troubleshoot and repair technical problems quickly and economically.

  • Support Services Microsoft Windows 11 Evaluation Windows 11 MDT Engineer
  • Support and Integration Call Desk for Remote Workforce Helpdesk for At Home Workers Network Engineer
  • Support and Setup Exchange Server 2000 Upgrade Consulting Services Microsoft Exchange 2000 Upgrade
  • Technical Consultant wireless IP phone configuration wireless IP phones and Aironet APs Online Consulting
  • Technical Support Antivirus 24 Hour Postini Consultant
  • Remote Jersey City Sodinokibi Ransomware File-Recovery Jersey City Weehawken North Bergen
  • Technical Support Organizations Small Business Networking Help Small Business
  • Telecommuters Assistance near Jersey City - Connectivity Consulting and Support Services Jersey City Jersey City Secaucus Offsite Workforce Jersey City Assistance - Support Expertise
  • Telecommuters Assistance nearby Jersey City - Integration Consulting Jersey City, NJ Jersey City, NJ At Home Workers Consulting and Support Services in Jersey City - Infrastructure Consulting Services
  • Top IT Staffing Temps for Network Support Teams Jersey City, Hudson County Jersey City, Hudson County Staffing for IT Support Groups
  • Top Quality Microsoft VoIP Integration Services Microsoft Voice over IP Consulting
  • Top Quality Threat Management Gateway Onsite Technical Support Forefront TMG Engineer
  • Top Rated Consulting Windows SharePoint Services SharePoint Server 2003 IT Services
  • Two-factor Authentication (2FA) On-site Technical Support Duo Identity Authentication Computer Engineer
  • UNIX Security Consultancy Sun Solaris Cybersecurity Companies
  • UNIX with Windows Support Consultants Solaris with Windows

  • SCCM 2012 Mobile Device Management Computer Consultants
    Top Quality Network Consulting SCCM 2012 Intune Integration

    Progent's Microsoft-certified consultants can help your business to plan for, deploy, and administer System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to SCCM 2012 from an older device and application management solution or help you to modify your current SCCM 2012 environment to accommodate your changing business requirements. Also, Progent can help you to build an infrastructure that extracts the most value from SCCM 2012 by providing expertise with related Microsoft technologies such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

  • Jersey City New Jersey Jersey City Hermes Ransomware Rollback
  • Urgent Check Point 3000 Firewalls Consulting CheckPoint FireWalls Testing
  • Video Conferencing Remote Technical Support Microsoft Voice over IP Consulting
  • Voice over IP Engineer Microsoft Voice over IP Engineers

  • Internet Data Center Network Consultant
    Emergency Colocation Integration

    Progent's colocation center support services are intended for businesses with equipment located at Internet Data Centers or data center colocation hosting facilities and in need of on-demand in-person assistance at the colocation site as well as off-site help from Microsoft and Cisco Premier experts. Progent offers a full range of data center and IDC and colo consulting services such as network architecture analysis, Windows and Linux server installation and maintenance, tech support for server and telecommunications infrastructure, design and deployment of high availability configurations, defining and implementing layered security defenses, firewall integration and support, configuring load balancing solutions, and creating fault tolerant server and storage clustering configurations.

  • Wi-Fi Site Survey Technical Consultant Support and Integration Wi-Fi RF Coverage Maps
  • Windows 11 Configuration Consultants Top Windows 11 Installation Professionals
  • Windows 7 Migration Configuration On-site Technical Support Windows 7 Upgrade
  • Windows Server 2016 Consultant Services Jersey City Cedar Knolls Carlstadt Windows Server 2012 R2 IT Technical Support Company Jersey City Newport Centre
  • Wireless Site Survey Online Help Computer Engineer WLAN Site Survey
  • Work at Home Employees Consulting Services near me in Jersey City - Backup Technology Expertise Jersey City Remote Workforce Consulting and Support Services nearby Jersey City - Data Protection Systems Guidance Jersey City Newport Centre
  • Jersey City Locky Crypto-Ransomware Restoration Jersey City Cedar Knolls Carlstadt
  • Work at Home Employees Consulting and Support Services - Jersey City - IP Voice Technology Expertise Jersey City Work from Home Employees VoIP Technology Consulting Services Jersey City
  • macOS Online Troubleshooting Professional Consulting macOS Configuration
  • network infrastructure documentation management Technology Professional ProSight IT documentation management Consultants
  • virtual desktop delivery Professionals XenDesktop Online Technical Support
  • wireless VoIP phones and Meraki APs Setup and Support Engineer wireless IP phone upgrades

  • Mac Networking Consulting Services
    Mac and Cisco Online Support

    Progent's Mac networking consultants can assist you with a wide range of network infrastructure issues including system architecture, remote and mobile access, internetwork compatibility, protection, and new technologies such as Voice over IP and high-speed wireless networking. For company networks based solely on Apple Mac OS X or for environments incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and size to handle the complexity of designing, configuring, and supporting a network architecture that is robust, safe, productive and aligned with your corporate objectives. Progent can show you how to configure Apple's Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Apple's Xsan storage area network solution. Progent can also provide skilled professionals to help you with Cisco routers and switches.


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