Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Engineer
Ransomware requires time to work its way through a network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when support personnel may be slower to recognize a penetration and are least able to mount a quick and coordinated response. The more lateral movement ransomware is able to manage within a target's network, the more time it takes to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware expert can help organizations in the Carlsbad area to identify and quarantine breached servers and endpoints and protect undamaged assets from being compromised.
If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in Carlsbad
Modern variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible system restores. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make system recovery nearly impossible and basically knocks the datacenter back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware attack, demand a settlement fee in exchange for the decryption tools needed to unlock scrambled data. Ransomware assaults also try to exfiltrate information and hackers demand an extra settlement for not posting this information or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can be a big problem depending on the nature of the stolen data.
The restoration process after a ransomware penetration involves a number of distinct stages, the majority of which can proceed in parallel if the recovery workgroup has a sufficient number of people with the necessary skill sets.
- Quarantine: This time-critical first step requires arresting the lateral spread of ransomware across your network. The more time a ransomware assault is permitted to go unrestricted, the longer and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine processes include isolating infected endpoints from the rest of network to restrict the spread, documenting the environment, and protecting entry points.
- System continuity: This involves bringing back the network to a basic useful level of capability with the least downtime. This effort is typically at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical applications, network topology, and protected endpoint access. Progent's recovery team uses state-of-the-art workgroup tools to organize the complicated recovery process. Progent understands the importance of working quickly, tirelessly, and in unison with a client's managers and network support staff to prioritize tasks and to put essential resources on line again as fast as feasible.
- Data restoration: The work required to recover data impacted by a ransomware assault varies according to the state of the network, the number of files that are affected, and which restore methods are required. Ransomware assaults can destroy key databases which, if not gracefully closed, may need to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be required to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were off line during the ransomware attack.
- Setting up advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring offers small and medium-sized businesses the benefits of the identical AV tools used by some of the world's biggest corporations including Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, identification, containment, repair and forensics in a single integrated platform, ProSight ASM cuts total cost of ownership, streamlines administration, and expedites recovery. The next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities include determining the type of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; receiving, learning, and using the decryptor tool; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to match exactly their pre-encryption condition; and restoring machines and services.
- Forensic analysis: This process involves discovering the ransomware attack's progress across the network from start to finish. This history of how a ransomware attack travelled within the network assists your IT staff to evaluate the damage and highlights shortcomings in policies or work habits that should be rectified to avoid future breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensic analysis is typically given a high priority by the cyber insurance carrier. Since forensics can be time consuming, it is critical that other important recovery processes such as business continuity are executed in parallel. Progent has a large team of information technology and data security professionals with the skills needed to carry out activities for containment, business continuity, and data restoration without disrupting forensics.
Progent has delivered remote and onsite IT services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco networking, VMware, and major distributions of Linux. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP application software. This scope of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your information system following a ransomware attack and rebuild them rapidly into an operational network. Progent has collaborated with top insurance carriers including Chubb to assist businesses clean up after ransomware attacks.
Contact Progent for Ransomware System Recovery Consulting Services in Carlsbad
For ransomware system recovery consulting services in the Carlsbad metro area, phone Progent at 800-462-8800 or see Contact Progent.