Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when IT staff may take longer to become aware of a breach and are least able to organize a rapid and coordinated response. The more lateral progress ransomware is able to make within a victim's network, the longer it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first step in responding to a ransomware assault by containing the malware. Progent's online ransomware engineers can help organizations in the Carlsbad metro area to locate and isolate breached devices and guard clean resources from being penetrated.

If your network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Carlsbad
Modern variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and infiltrate any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and basically throws the datacenter back to square one. Threat Actors, the cybercriminals responsible for ransomware attack, demand a settlement fee in exchange for the decryptors required to recover encrypted data. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an extra payment for not posting this information on the dark web. Even if you can rollback your system to a tolerable point in time, exfiltration can be a major issue depending on the nature of the stolen information.

The recovery work after a ransomware attack involves several distinct stages, most of which can be performed concurrently if the response workgroup has enough members with the required skill sets.

  • Quarantine: This time-critical first step involves arresting the lateral progress of ransomware within your network. The more time a ransomware attack is permitted to go unrestricted, the longer and more costly the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Quarantine activities include isolating infected endpoint devices from the network to restrict the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a basic useful level of functionality with the least delay. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also demands the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and mission-critical apps, network architecture, and safe remote access management. Progent's ransomware recovery experts use advanced collaboration platforms to organize the complicated recovery process. Progent understands the importance of working rapidly, continuously, and in unison with a client's management and network support staff to prioritize tasks and to get essential services back online as quickly as feasible.
  • Data restoration: The work required to recover data damaged by a ransomware attack depends on the state of the systems, how many files are encrypted, and which recovery methods are needed. Ransomware attacks can take down key databases which, if not gracefully closed, may need to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms are powered by Microsoft SQL Server. Some detective work may be needed to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were not connected during the attack.
  • Setting up modern antivirus/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and medium-sized businesses the benefits of the identical AV technology used by some of the world's largest enterprises such as Walmart, Visa, and Salesforce. By delivering in-line malware filtering, classification, containment, restoration and forensics in a single integrated platform, ProSight ASM reduces total cost of ownership, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if any. Activities consist of establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor utility; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting datastores to reflect exactly their pre-attack condition; and restoring physical and virtual devices and services.
  • Forensics: This activity is aimed at learning the ransomware attack's progress across the network from start to finish. This audit trail of the way a ransomware assault travelled within the network assists your IT staff to evaluate the impact and uncovers vulnerabilities in policies or processes that need to be corrected to prevent later breaches. Forensics involves the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is typically given a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is vital that other important recovery processes such as business continuity are performed in parallel. Progent maintains an extensive team of information technology and data security professionals with the skills required to perform the work of containment, business continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered online and on-premises network services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP applications. This scope of skills allows Progent to identify and integrate the undamaged parts of your information system after a ransomware assault and rebuild them rapidly into an operational network. Progent has worked with leading insurance providers including Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting in Carlsbad
For ransomware recovery services in the Carlsbad metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted architectures and also enables cost-effective cloud backup to Microsoft Azure storage. Top capabilities include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular recovery options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for handling large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is an Altaro partner and can provide a wide range of services to assist you to design, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.

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    Progent's Test and Training Lab at the QTS Colocation Center is available for testing line-of-business applications, developing efficient system upgrade procedures, assessing and optimizing performance, designing or validating business continuity strategies, mitigating compatibility problems, and building training environments for the latest products and technologies. For Progent customers without sufficient in-house resources to assemble effective test environments, Progent's Test and Training Lab cuts capital costs and technical risk while keeping critical network projects on schedule.

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    Progent's Cisco CCIE-certified Wi-Fi infrastructure experts offer online or onsite integration and troubleshooting support to assist your organization to plan, implement, upgrade, optimize, administer and debug Aironet wireless access point environments of any size or architecture. Progent's Cisco wireless controller consultants can also help you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to create an enterprise connectivity solution that is easy to administer and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, placement and configuration of Aironet wireless APs to work with your specific office design, construction, and anticipated workloads.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size organization's production servers in a solution that delivers the highest degree of dependability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting and management services are based on proven virtualization techniques that allow small and midsize businesses with multi- platform IT systems to save significantly on the expense of capital equipment, system support, and network management while achieving enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.

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    Progent can help small and mid-size organizations to deploy collaborative solutions to make it easy for their at-home employees to benefit from positive teamwork with colleagues and other stakeholders.

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    Years of experience providing Microsoft support and Cisco network consulting has enabled Progent to build an unmatched capability for supporting branch offices that need network service with the responsiveness common to with small firms but which includes professional communications, thorough documentation, and compliance with enterprise IT protocols. If your corporation maintains a branch office located anywhere in California or any region served by Progent's consultants, Progent can provide a wide array of in-person and on-line IT consulting services and network design expertise.

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    Progent's Microsoft and Cisco-certified network engineers can assist your organization to determine the value of Exchange 2010 for your business and can assist you to design and implement an efficient upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Exchange Server 2007 that will offer fast return on investment by improving your workers' efficiency, lowering the expense of equipment and support, streamlining administration, and consolidating your key communications technologies.

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    The QTS Internet Data Center facility is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your company is currently using the QTS data center as a colocation site or if your company is considering migrating your primary or disaster recovery system to Herakles/QTS, Progent can provide a range of budget-friendly consulting services such as data center migration, equipment installation and upgrades, infrastructure optimization, comprehensive project management, virtual server configuration, remote monitoring, centralized network management, software programming, business continuity planning, security assessment, and the use of Progent's Test Lab.

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    For enterprises with branch offices in California or any area served by Progent's engineers, Progent's Microsoft-Certified IT support experts and certified Cisco system consultants can provide a range of IT support services such as project planning, Sarbanes Oxley compliance, office moves, corporate security, system design, local or remote branch office support, and technical support for colocation hosting facilities. A Progent network architect can show you how to design a multi-site network that makes efficient use of co-location services and Internet data centers. Progent's Microsoft Premier engineers can help major corporations plan, deploy and support massive rollouts of updated versions of Microsoft technology such as Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and CCNP consultants can help you configure Cisco technology for connectivity solutions that combine basic, high-performance, integrated, and wireless networking.

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