Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when support staff may be slower to recognize a break-in and are least able to mount a rapid and forceful defense. The more lateral movement ransomware is able to make within a victim's network, the longer it takes to recover core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineers can help businesses in the Carlsbad metro area to locate and isolate infected devices and guard clean resources from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Carlsbad
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any available system restores and backups. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery nearly impossible and basically sets the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom payment in exchange for the decryptors required to unlock scrambled files. Ransomware assaults also try to exfiltrate files and hackers require an additional settlement in exchange for not publishing this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can be a major problem according to the nature of the stolen information.

The recovery work subsequent to ransomware attack has several distinct phases, most of which can proceed in parallel if the recovery workgroup has enough people with the necessary experience.

  • Containment: This time-critical initial response requires blocking the lateral spread of ransomware across your network. The more time a ransomware attack is allowed to run unchecked, the more complex and more costly the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine activities consist of cutting off affected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the network to a basic useful level of capability with the shortest possible delay. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their business. This project also requires the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and line-of-business applications, network topology, and safe endpoint access management. Progent's recovery experts use advanced workgroup tools to coordinate the complicated restoration effort. Progent appreciates the urgency of working quickly, continuously, and in concert with a customer's management and IT staff to prioritize tasks and to put vital resources on line again as quickly as feasible.
  • Data restoration: The work required to restore files impacted by a ransomware attack depends on the state of the systems, the number of files that are affected, and what recovery techniques are required. Ransomware attacks can destroy pivotal databases which, if not gracefully closed, might need to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be required to locate clean data. For example, undamaged OST files may have survived on employees' PCs and laptops that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including root users.
  • Implementing advanced AV/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to offer small and mid-sized businesses the benefits of the same AV technology implemented by many of the world's largest corporations such as Walmart, Citi, and Salesforce. By providing real-time malware filtering, classification, containment, restoration and forensics in one integrated platform, Progent's ProSight ASM cuts total cost of ownership, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Activities consist of determining the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement and schedule with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryption tool; troubleshooting decryption problems; building a clean environment; remapping and connecting drives to reflect precisely their pre-attack condition; and reprovisioning physical and virtual devices and services.
  • Forensics: This process is aimed at uncovering the ransomware attack's storyline across the targeted network from start to finish. This history of how a ransomware assault progressed within the network helps your IT staff to evaluate the impact and highlights gaps in policies or work habits that should be rectified to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensics is typically given a high priority by the insurance provider. Since forensic analysis can be time consuming, it is essential that other key activities such as business continuity are executed concurrently. Progent has a large team of information technology and security professionals with the skills required to perform the work of containment, operational continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered online and onsite IT services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded advanced certifications in core technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned internationally recognized certifications such as CISA, CISSP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP applications. This breadth of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your information system after a ransomware intrusion and reconstruct them rapidly into a viable network. Progent has collaborated with leading insurance carriers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Expertise in Carlsbad
For ransomware system recovery consulting in the Carlsbad metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent makes use of the Flexential Tampa colocation center primarily to deliver private cloud hosting. Progent maintains a group of network consultants based in the vicinity of Tampa, and Progent can also provide remote support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and senior disaster recovery/business continuity preparedness consultants. Progent can also help your business to design and carry out a move to the Flexential facility by providing services like designing system architecture, specifying hardware, system configuration and validation, troubleshooting, setting up remote management, and training your IT staff.

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    VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.

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    Progent's Microsoft-certified Windows Server 2003 engineers offer computer help and expert consulting services for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, configuration, update, and support services include system design, deployment, project management, on-premises and off-site network support and troubleshooting, Help Desk services, CISM-certified security services, turn-key outsourcing, and cost-effective co-sourcing.

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