Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware assaults are typically launched on weekends and at night, when IT staff may be slower to become aware of a break-in and are less able to mount a quick and coordinated response. The more lateral movement ransomware can achieve inside a target's network, the more time it will require to recover basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware experts can help businesses in the Carlsbad metro area to identify and quarantine breached servers and endpoints and protect clean assets from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Carlsbad
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any available backups. Files synched to the cloud can also be impacted. For a vulnerable network, this can make automated recovery nearly impossible and basically throws the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom payment in exchange for the decryptors required to unlock encrypted files. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an additional settlement for not posting this data on the dark web. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded information.

The restoration work subsequent to ransomware attack has a number of distinct stages, most of which can proceed concurrently if the response workgroup has enough people with the necessary skill sets.

  • Quarantine: This urgent first response involves arresting the sideways spread of the attack within your network. The longer a ransomware assault is permitted to go unchecked, the longer and more expensive the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities include isolating infected endpoints from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the IT system to a minimal useful level of capability with the shortest possible delay. This effort is typically the top priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This project also requires the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and line-of-business apps, network architecture, and safe remote access. Progent's ransomware recovery experts use advanced workgroup tools to organize the multi-faceted restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a client's managers and network support staff to prioritize tasks and to get vital resources back online as fast as feasible.
  • Data restoration: The work required to recover data damaged by a ransomware assault depends on the condition of the systems, the number of files that are encrypted, and what restore methods are needed. Ransomware assaults can destroy critical databases which, if not properly closed, may need to be rebuilt from scratch. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical platforms are powered by SQL Server. Some detective work may be required to find undamaged data. For example, undamaged OST files may exist on staff desktop computers and notebooks that were off line during the ransomware assault. Progent's Altaro VM Backup consultants can assist you to deploy immutability for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by anyone including administrators. Immutable storage provides another level of protection and restoration ability in the event of a successful ransomware attack.
  • Deploying modern AV/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized companies the benefits of the same AV technology implemented by some of the world's largest corporations including Netflix, Visa, and NASDAQ. By providing real-time malware filtering, detection, mitigation, restoration and analysis in one integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for working closely with the victim and the insurance provider, if there is one. Services consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the victim and the insurance carrier; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and operating the decryption tool; debugging decryption problems; creating a clean environment; mapping and connecting drives to match precisely their pre-attack condition; and restoring physical and virtual devices and services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's progress throughout the network from beginning to end. This history of how a ransomware attack progressed through the network helps you to assess the impact and highlights weaknesses in rules or work habits that should be corrected to avoid later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensic analysis is usually given a high priority by the insurance provider. Because forensics can be time consuming, it is vital that other important recovery processes like operational continuity are pursued concurrently. Progent has an extensive team of information technology and security experts with the skills needed to perform activities for containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and onsite network services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning application software. This scope of expertise allows Progent to identify and consolidate the surviving pieces of your IT environment after a ransomware assault and reconstruct them quickly into a viable network. Progent has worked with leading cyber insurance carriers like Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Carlsbad
For ransomware system recovery consulting in the Carlsbad area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent's UNIX family support services provide small and mid-size companies and developers support for managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business contact with UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide range of experience provides you with a convenient one-stop consulting firm to show you how to create and maintain a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-certified CCIE network experts can help your company to maintain your legacy PIX or ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, deploy, tune, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's data protection experts can assist your company to create, implement and troubleshoot a backup plan built around MSP360 technology. MSP360 offers file/folder or image backup/recovery for VMs and physical machines, supports all popular public clouds, and allows you to create a data protection solution with a minimum Recovery Time Objective and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to prevent data loss resulting from human mistakes, computer errors, ill-intentioned insiders, and external attacks like ransomware.

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    Progent can help you to plan and carry out a smooth migration from onsite Active Directory to cloud-based Azure AD or to a hybrid system that uses Azure AD DS and Azure AD Connect to centralize identity management for both onsite and cloud assets.

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    Progent's Microsoft-certified database application developers offer small and midsize businesses online support for popular RDBMS products such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services available from Progent include installation and configuration, application design and programming, management services, synchronization solutions, capacity planning, tuning, migration, security and compliance, backup/restore systems, troubleshooting, and webinar training.

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    Progent provides clients the services of consultants who have been awarded some of the IT industry's most prestigious certifications. Progent believes that clients deserve to know that their computer support providers have accredited testing as well as broad real-world field experience so that Progent's clients can engage Progent's service with trust. Often, vendor certifications such as the Cisco Certified Internetwork Experts confers priority for substantially better vendor support than is available to non-certified service providers, enabling Progent to deliver customers a higher class of IT service. In other cases, major certifications such as CISSP or ISSEP for IT security can aid corporate customers to show compliance with regulatory requirements by using the assistance of recognized IT professionals.

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    Lync 2013, renamed Skype for Business, enables organizations of any size to create a centrally managed and secure communications ecosystem that supports the modern Bring-Your-Own-Device computing style with instant messaging, real-time presence, web conferencing with app sharing, and both IP and PSTN telephony enabled for a wide range of desktop and mobile devices. Progent's certified Lync Server 2013 consultants and network architects can help your company to assess the advantages of Lync 2013, design an on-premises, cloud-based (via Lync Online) or mixed topology suitable for your present and future goals, deploy Lync Server 2013 so as to speed up your return on investment, and deliver live online and onsite training to your management team and end users. Progent offers in-depth expertise in critical components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with popular Office and Microsoft 365 apps such as Outlook and PowerPoint.

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    Progent's ProSight Virtual Hosting service provides complete hosting of a small company's production servers in a solution that gives the highest level of dependability and scalability and is in addition simple to transfer to any data center. ProSight Virtual Hosting options are based upon mature virtualization technologies that enable small businesses with multi- platform IT systems to save dramatically on the expense of capital equipment, system support, and network management while benefiting from world-class fault tolerance and an unprecedented degree of vendor independence.

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    Progent can assist businesses of any size to migrate any part of their network infrastructure to Microsoft Azure. This can simplify network management and lower hardware investments. Azure includes a wealth of cloud services and Progent can help you to understand the advantages and restrictions of various cloud computing models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure that you sidestep the typical mistakes small organizations make when migrating to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Google Android smartphones and tablets.

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    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, peripherals {like printers, infrastructure appliances such as switches and wireless APs, and IoT devices like alarms and health monitors.

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    SQL Server 2016 offers significant enhancements in speed, capacity, security, high-availability, BOYD support, plus integrated BI. New features include PolyBase for handling SQL and NoSQ databases simultaneously for data warehousing, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver online and onsite support to assist organizations of any size to configure, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft products such as Windows Server, Exchange, SharePoint Server, Dynamics CRM, Lync or Skype for Business, and SCOM.

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    Progent's Microsoft-certified experts offer small and medium sized companies computer consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and information. SharePoint Portal Server offers a common location for your workers or customers to access, organize, share and interact with relevant information, files, and software and to communicate with one another. It enables faster and more intelligent decisions, more effective access across teams and more streamlined business processes. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of knowledge available within and outside an organization. Windows SharePoint Services join workers, customers, workgroups and major tasks with the information they've created in a way that makes data convenient to find, download and re-use.

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    Progent's seasoned ransomware recovery consultants can assist your business to rebuild an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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    Progent's CISSP-premier network security experts can help businesses of any size with any facet of IT security. Progent can create cost-effective cybersecurity systems that guard a small business against modern malware attacks or Progent can design, configure, and monitor an end-to-end security strategy for hybrid networks that accommodate local, online, and mobile clients sharing network resources distributed over a mix of physical sites and public and private clouds.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to contain the spread of an ongoing ransomware attack. Call 800-462-8800

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    Small to middle size companies can now enjoy all the advantages of System Center Operations Manager 2007 and in addition have quick access to Progent's Microsoft Certified network consulting professionals. With Progent's economically priced IT support packages, small and midsize businesses can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to provide small company information systems enterprise-class availability, protection, and performance.

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    Progent's Microsoft-certified engineers offer in-depth support in implementing, operating and troubleshooting any edition of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a broad range of cost-effective online support services following proven best practices to help businesses of all sizes to get all the benefits of this powerful platform. Services offered by Progent include system planning, installation and upgrades, setting up safe file and status sharing among local and offsite users, network optimization, and customized webinar training.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Dynamics GP Great Plains Software Technical Support

    Progent's Microsoft certified consultants offer a range of consulting services for Dynamics GP. Microsoft Dynamics GP/Great Plains is an accounting and ERP platform built, like all Microsoft financial tools, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to install and configure, and with its modular approach you can license only the functions you currently require, with the option to expand clients and enlarge functionality when necessary. Progent's Microsoft Dynamics GP consulting experts can help you install, customize and manage the latest version of Dynamics GP or migrate efficiently from an earlier version.

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    Progent in the News is hosted by cybersecurity expert Darrin Johnson.

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    Progent can assist your business to design an upgrade to Microsoft Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud-based or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.

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    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical devices that power your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity.

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    Progent offers comprehensive help for every step of your Exchange 2010 upgrade including outsourced or co-sourced project management, site analysis, project design and documentation, specification of all new software licenses and equipment required, suggested vendor sourcing, pilot testing at client site or at Progent's testing facility, setting up transitional coexistence between Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the old servers, and webinar training for client's support group and users.

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    Progent's Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth experience helping small and mid-size businesses to reduce network downtime by offering affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, high-availability network infrastructure, data backup and restore solutions, and transparent system maintenance. Progent's business continuity experts can help your company to develop and validate an efficient business continuity plan that aligns with your business needs and IT budget. Progent's disaster recovery engineers can assist you to design, implement, and manage fault-tolerant technologies such as non-stop Internet access, virtualized servers, clustering, network load balancing, continual online backup, and multi-location hot backup centers.

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