Ransomware Hot Line: 800-993-9400

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support personnel are likely to take longer to become aware of a break-in and are less able to organize a rapid and coordinated defense. The more lateral progress ransomware is able to make within a victim's system, the more time it will require to restore basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to carry out the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineer can assist businesses in the Carlsbad metro area to identify and isolate infected servers and endpoints and protect clean resources from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Services Offered in Carlsbad
Current strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and invade any accessible system restores. Data synched to the cloud can also be impacted. For a poorly defended network, this can make automated recovery almost impossible and effectively throws the IT system back to the beginning. Threat Actors, the hackers responsible for ransomware assault, insist on a ransom fee in exchange for the decryptors required to unlock encrypted files. Ransomware assaults also try to exfiltrate information and hackers demand an additional ransom in exchange for not publishing this information on the dark web. Even if you can restore your network to an acceptable date in time, exfiltration can be a major issue according to the nature of the downloaded data.

The restoration process subsequent to ransomware penetration has a number of distinct phases, the majority of which can be performed in parallel if the response workgroup has enough people with the necessary skill sets.

  • Containment: This urgent initial response involves arresting the sideways progress of the attack across your network. The more time a ransomware attack is allowed to run unchecked, the more complex and more expensive the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine activities consist of cutting off infected endpoints from the network to restrict the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the network to a basic acceptable level of capability with the least downtime. This effort is typically the top priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also demands the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business apps, network architecture, and secure endpoint access management. Progent's ransomware recovery experts use advanced workgroup platforms to coordinate the complicated recovery effort. Progent understands the importance of working rapidly, tirelessly, and in unison with a customer's managers and IT staff to prioritize tasks and to get critical resources back online as fast as possible.
  • Data restoration: The effort necessary to restore data damaged by a ransomware attack depends on the condition of the network, how many files are affected, and which recovery techniques are required. Ransomware attacks can destroy pivotal databases which, if not properly closed, may have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be required to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were off line at the time of the assault.
  • Deploying modern AV/ransomware defense: Progent's Active Security Monitoring gives small and mid-sized businesses the benefits of the identical anti-virus tools implemented by many of the world's largest enterprises such as Netflix, Visa, and NASDAQ. By providing in-line malware blocking, identification, mitigation, repair and forensics in a single integrated platform, Progent's Active Security Monitoring cuts TCO, simplifies management, and expedites recovery. The next-generation endpoint protection (NGEP) incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Services consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the TA; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryption utility; debugging decryption problems; creating a clean environment; mapping and reconnecting datastores to reflect precisely their pre-attack condition; and recovering computers and services.
  • Forensic analysis: This process involves discovering the ransomware attack's storyline throughout the network from beginning to end. This audit trail of how a ransomware assault travelled within the network helps you to assess the impact and uncovers vulnerabilities in rules or processes that need to be corrected to avoid later breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is usually assigned a high priority by the insurance carrier. Since forensic analysis can take time, it is essential that other key recovery processes such as operational resumption are performed concurrently. Progent has a large roster of IT and data security experts with the skills needed to perform activities for containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered online and onsite IT services across the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning software. This broad array of expertise allows Progent to identify and consolidate the undamaged parts of your IT environment after a ransomware intrusion and rebuild them quickly into an operational system. Progent has worked with leading insurance providers like Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Carlsbad
For ransomware system recovery consulting in the Carlsbad metro area, phone Progent at 800-993-9400 or visit Contact Progent.



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    Progent's Microsoft-certified consultants have two decades of experience providing electronic messaging and unified email/telephony solutions for businesses. Progent provides affordable Microsoft Exchange Server consulting services to enhance email security and virus defense, provide fault tolerant email, and implement remote and wireless email connectivity. Progentís Microsoft Exchange consulting and support offerings can assist you in designing and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Exchange software such as Microsoft Exchange 5.5 to Exchange Server 2010.


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