Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when IT personnel may be slower to recognize a breach and are least able to mount a rapid and coordinated response. The more lateral movement ransomware can achieve inside a target's system, the longer it will require to restore core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to complete the urgent first step in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can help organizations in the Carlsbad metro area to locate and quarantine breached devices and protect undamaged assets from being compromised.

If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Carlsbad
Modern strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any available system restores and backups. Data synched to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom fee for the decryptors required to unlock encrypted files. Ransomware attacks also try to exfiltrate information and hackers demand an extra settlement in exchange for not posting this information or selling it. Even if you can restore your system to a tolerable point in time, exfiltration can be a major issue depending on the nature of the downloaded information.

The restoration work subsequent to ransomware attack has several distinct stages, the majority of which can be performed in parallel if the recovery workgroup has enough members with the required skill sets.

  • Quarantine: This time-critical first response requires blocking the sideways spread of ransomware within your network. The more time a ransomware attack is permitted to run unchecked, the more complex and more expensive the recovery effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Containment processes consist of cutting off infected endpoint devices from the network to restrict the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a basic useful level of capability with the least downtime. This process is usually the highest priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also demands the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and secure endpoint access management. Progent's ransomware recovery experts use advanced collaboration tools to organize the complex recovery process. Progent understands the importance of working quickly, continuously, and in unison with a customer's managers and IT staff to prioritize activity and to put vital services on line again as quickly as possible.
  • Data restoration: The work required to recover files impacted by a ransomware attack depends on the state of the network, the number of files that are encrypted, and which restore techniques are required. Ransomware assaults can destroy critical databases which, if not gracefully closed, might have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on Active Directory, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work may be required to find clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and notebooks that were not connected at the time of the ransomware assault.
  • Deploying modern antivirus/ransomware defense: ProSight ASM incorporates SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the identical AV tools implemented by many of the world's largest corporations including Walmart, Visa, and NASDAQ. By providing real-time malware blocking, identification, mitigation, restoration and forensics in one integrated platform, Progent's ASM lowers total cost of ownership, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance provider, if there is one. Services include establishing the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement with the victim and the insurance carrier; negotiating a settlement amount and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryption utility; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to match exactly their pre-encryption state; and restoring machines and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's storyline throughout the targeted network from start to finish. This history of how a ransomware attack travelled within the network helps you to assess the impact and highlights weaknesses in security policies or processes that should be rectified to avoid future break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to check for variations. Forensics is commonly assigned a high priority by the insurance provider. Since forensics can take time, it is critical that other key recovery processes such as operational resumption are executed concurrently. Progent maintains a large team of IT and data security experts with the skills required to carry out activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and onsite IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have earned high-level certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned prestigious certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and ERP software. This breadth of expertise gives Progent the ability to salvage and integrate the undamaged parts of your network after a ransomware assault and rebuild them rapidly into a functioning system. Progent has worked with top insurance carriers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Recovery Expertise in Carlsbad
For ransomware system recovery services in the Carlsbad metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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