Ransomware : Your Worst IT Disaster
Ransomware  Recovery ConsultantsCrypto-Ransomware has become an escalating cyberplague that represents an enterprise-level threat for businesses of all sizes vulnerable to an attack. Multiple generations of ransomware like the Reveton, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been running rampant for years and continue to inflict damage. Newer versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, plus additional unnamed newcomers, not only do encryption of online data but also infect many configured system protection mechanisms. Data synchronized to the cloud can also be rendered useless. In a poorly architected data protection solution, this can render any restoration impossible and basically knocks the entire system back to square one.

Getting back online applications and information after a crypto-ransomware outage becomes a race against the clock as the victim fights to stop lateral movement and eradicate the crypto-ransomware and to restore business-critical activity. Since ransomware requires time to spread, attacks are usually launched during weekends and nights, when successful penetrations are likely to take more time to discover. This compounds the difficulty of quickly mobilizing and coordinating a knowledgeable response team.

Progent provides a range of help services for securing Liverpool businesses from crypto-ransomware penetrations. These include user education to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based threat protection to detect and quarantine zero-day malware assaults. Progent also provides the assistance of seasoned ransomware recovery professionals with the track record and perseverance to re-deploy a breached environment as rapidly as possible.

Progent's Ransomware Restoration Services
Following a crypto-ransomware penetration, paying the ransom demands in cryptocurrency does not ensure that distant criminals will provide the needed keys to decrypt any of your data. Kaspersky determined that seventeen percent of ransomware victims never restored their data after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The alternative is to setup from scratch the mission-critical components of your Information Technology environment. Without access to full data backups, this calls for a broad complement of skills, well-coordinated team management, and the ability to work non-stop until the job is finished.

For decades, Progent has provided professional Information Technology services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have attained high-level certifications in key technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have garnered internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise in accounting and ERP application software. This breadth of experience affords Progent the ability to efficiently understand necessary systems and re-organize the remaining pieces of your IT environment following a crypto-ransomware event and rebuild them into a functioning system.

Progent's ransomware group utilizes state-of-the-art project management applications to orchestrate the sophisticated recovery process. Progent knows the urgency of working quickly and in concert with a client's management and Information Technology team members to assign priority to tasks and to put essential applications back on line as fast as humanly possible.

Client Story: A Successful Ransomware Intrusion Response
A client escalated to Progent after their network system was taken over by the Ryuk crypto-ransomware. Ryuk is believed to have been created by Northern Korean state hackers, possibly using approaches exposed from the United States National Security Agency. Ryuk targets specific organizations with limited room for operational disruption and is one of the most lucrative examples of crypto-ransomware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturer based in Chicago and has around 500 workers. The Ryuk penetration had frozen all company operations and manufacturing processes. The majority of the client's data backups had been on-line at the time of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (more than two hundred thousand dollars) and wishfully thinking for good luck, but ultimately reached out to Progent.

"I can't thank you enough in regards to the help Progent gave us throughout the most fearful time of (our) company's survival. We had little choice but to pay the Hackers if not for the confidence the Progent experts afforded us. That you were able to get our messaging and important applications back into operation quicker than seven days was incredible. Each consultant I interacted with or e-mailed at Progent was totally committed on getting us restored and was working breakneck pace to bail us out."

Progent worked hand in hand the client to rapidly determine and assign priority to the most important elements that had to be restored to make it possible to continue business operations:

  • Microsoft Active Directory
  • Electronic Messaging
  • Financials/MRP
To start, Progent followed ransomware penetration response best practices by stopping lateral movement and disinfecting systems. Progent then started the process of rebuilding Windows Active Directory, the heart of enterprise systems built upon Microsoft technology. Exchange email will not function without AD, and the client's financials and MRP applications leveraged Microsoft SQL Server, which needs Active Directory for access to the information.

In less than two days, Progent was able to restore Windows Active Directory to its pre-virus state. Progent then completed reinstallations and storage recovery of critical servers. All Microsoft Exchange Server ties and attributes were usable, which facilitated the rebuild of Exchange. Progent was also able to find local OST data files (Microsoft Outlook Offline Folder Files) on staff workstations to recover email messages. A recent offline backup of the customer's accounting/MRP systems made them able to restore these vital applications back online. Although major work still had to be done to recover fully from the Ryuk attack, essential systems were recovered quickly:

"For the most part, the production line operation was never shut down and we produced all customer orders."

Over the next month critical milestones in the recovery project were accomplished in tight collaboration between Progent team members and the client:

  • Internal web sites were restored without losing any data.
  • The MailStore Exchange Server with over four million historical messages was brought online and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory Control functions were 100% functional.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Nearly all of the user desktops were fully operational.

"A lot of what happened during the initial response is nearly entirely a fog for me, but we will not soon forget the commitment each and every one of you put in to help get our business back. I have been working together with Progent for at least 10 years, possibly more, and every time Progent has shined and delivered as promised. This situation was no exception but maybe more Herculean."

A possible company-ending catastrophe was dodged due to results-oriented professionals, a broad range of technical expertise, and tight teamwork. Although in analyzing the event afterwards the ransomware attack described here should have been identified and blocked with current cyber security technology and security best practices, staff training, and properly executed incident response procedures for data backup and proper patching controls, the reality remains that government-sponsored cybercriminals from Russia, China and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware incursion, remember that Progent's team of experts has substantial experience in ransomware virus defense, mitigation, and information systems recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), thanks very much for allowing me to get some sleep after we made it through the initial push. Everyone did an incredible job, and if anyone that helped is in the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Liverpool
For ransomware cleanup expertise in the Liverpool metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Microsoft Forefront Threat Management Gateway 2010 is based on the proven security capabilities of ISA Server and provides a easily managed web gateway that acts as a single-server solution for a variety of security functions including an application layer and network layer firewall, URL filtering, malware inspection, IPS, application proxy, VPN management, and HTTP/HTTPS inspection. Forefront TMG 2010 provides comprehensive web security reporting features, permits customized reports generated by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to cut costs and enhance availability. Progent's Microsoft-certified consultants can assist you to plan and execute test and production implementations; interface Microsoft Forefront TMG 2010 with Windows 2008, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also help your organization to upgrade economically to Forefront TMG 2010 from ISA Server.

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    Dynamics GP 2015 R2 (formerly Great Plains) features a new design that enhances cloud integration, supports the most popular smart phones and tablets, allows one-time sign-on with Azure Active Directory, and strengthens security and compliance. Dynamics 2015 R2 also simplifies management reporting, incorporates new Workflows, extends the Web Client, and delivers more than 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad knowledge and hands-on experience to resolve the many IT and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will optimize the return on your investment in this mission-critical product.

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    Progent's Microsoft-certified consultants have more than 10 years of background designing, implementing, enhancing and fixing System Center Operations Manager environments and can provide organizations of any size expert online or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the performance and resilience required to watch over your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can provide responsive remote or on-premises technical support to help you to remediate critical issues detected by SCOM 2012.

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    Progent's Apple Mac networking consultants can help you with a wide range of system infrastructure areas including system architecture, remote and mobile access, internetwork compatibility, protection, and emerging technologies including VoIP and fast wireless connectivity. For business networks based solely on Apple Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and size to handle the complexity of planning, configuring, and supporting a network architecture that is reliable, safe, efficient and aligned with your business objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage products, and Xsan SAN systems. Progent can also provide skilled professionals to support Cisco routers and switches.

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    Microsoft WSUS allows IT administrators to deploy and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft SUS deployment, configuring client's workstations, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your network environment.

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    Progent offers enterprise customers the services of a NetApp-certified consultant to deliver remote or on-premises expertise for NetApp's complete portfolio of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and remediation. Progent offers Level 3 support to help you to resolve problems with NetApp SAN environments efficiently following leading practices.

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    For businesses with a combination of Mac and Windows desktops, there are two popular solutions for running Windows-dependent software on a Mac: remote access to an actual Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect a Mac to a remote Windows-based PC to use Microsoft Windows software and access system resources. Microsoft's Virtual PC for Apple Mac simulates Windows on a Mac computer so that you can run Microsoft Windows applications locally. Progent's macOS and Mac OS X technology consultants can assist you to manage these products for using Windows applications on your Apple Macs and can also help your organization to evaluate and install other products for Windows PC emulation.

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    Progent's Cisco-Premier technology experts provide professional PIX Firewall support services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack security, and secure connectivity services. Extending from compact, plug-and-play desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible level of protection, performance and availability for information environments of all sizes. PIX firewalls are based on a hardened, purpose-built operating system, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and flexible administrative solutions. Progent's Cisco experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Cisco's wireless IP phones are hardened Wi-Fi handsets designed for professionals who are mobile within campus, hospitality, health-care or other environments where IT management wants portable phones that provide more control, security and ruggedness than is achievable with the BYOD style of workplace communications. Successful integration of Cisco's wireless VoIP phones typically requires that you configure and optimize numerous key pieces of your wireless environment such as access points, switches, Cisco wireless LAN controllers, and management tools. Progent's Cisco-certified experts can provide remote and on-premises support to help your organization build and manage a Cisco wireless IP phone solution by delivering services that range from debugging the set up of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.

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    Progent can help you in all phases of your upgrade to Microsoft Exchange Server 2016 such as designing HA infrastructure for a local, cloud-based or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your VMs, mailbox databases and logs; configuring HLB for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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