Ransomware : Your Worst IT Nightmare
Ransomware  Remediation ExpertsRansomware has become a too-frequent cyber pandemic that presents an enterprise-level danger for organizations vulnerable to an assault. Multiple generations of crypto-ransomware like the CrySIS, Fusob, Locky, SamSam and MongoLock cryptoworms have been around for a long time and still cause damage. More recent versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit and Egregor, along with additional as yet unnamed malware, not only encrypt on-line data but also infect many available system backups. Files replicated to off-site disaster recovery sites can also be ransomed. In a poorly architected environment, this can make automatic recovery useless and effectively sets the datacenter back to square one.

Recovering applications and data after a ransomware event becomes a race against the clock as the targeted business fights to contain and eradicate the virus and to resume business-critical operations. Due to the fact that crypto-ransomware needs time to replicate, attacks are often launched on weekends and holidays, when successful attacks are likely to take more time to identify. This multiplies the difficulty of promptly mobilizing and organizing a qualified response team.

Progent makes available a variety of solutions for protecting Liverpool enterprises from ransomware events. Among these are staff education to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of modern security solutions with AI capabilities to intelligently detect and quarantine zero-day threats. Progent in addition can provide the services of expert ransomware recovery professionals with the skills and perseverance to restore a breached system as quickly as possible.

Progent's Crypto-Ransomware Recovery Help
After a ransomware penetration, sending the ransom demands in cryptocurrency does not provide any assurance that merciless criminals will respond with the codes to decrypt all your data. Kaspersky Labs estimated that 17% of ransomware victims never restored their data even after having paid the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well above the typical ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The alternative is to setup from scratch the key elements of your Information Technology environment. Without the availability of full information backups, this requires a broad complement of skill sets, top notch team management, and the capability to work 24x7 until the job is complete.

For two decades, Progent has made available expert Information Technology services for companies throughout the U.S. and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have attained advanced industry certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent also has expertise with financial management and ERP applications. This breadth of expertise affords Progent the skills to efficiently understand important systems and integrate the remaining components of your computer network system following a crypto-ransomware attack and configure them into a functioning network.

Progent's security group has top notch project management applications to coordinate the sophisticated restoration process. Progent knows the importance of acting quickly and together with a client's management and IT resources to prioritize tasks and to get key systems back on line as soon as possible.

Customer Case Study: A Successful Ransomware Virus Recovery
A customer contacted Progent after their network was brought down by the Ryuk ransomware virus. Ryuk is generally considered to have been launched by Northern Korean state hackers, suspected of adopting strategies leaked from the United States National Security Agency. Ryuk seeks specific companies with little ability to sustain operational disruption and is among the most lucrative incarnations of ransomware. Major victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturer headquartered in the Chicago metro area with about 500 staff members. The Ryuk attack had brought down all company operations and manufacturing capabilities. Most of the client's backups had been directly accessible at the beginning of the attack and were destroyed. The client was evaluating paying the ransom demand (more than $200K) and wishfully thinking for good luck, but in the end called Progent.

"I canít thank you enough in regards to the care Progent provided us throughout the most critical period of (our) companyís survival. We would have paid the cyber criminals if not for the confidence the Progent experts provided us. The fact that you could get our e-mail system and important servers back quicker than five days was earth shattering. Every single consultant I spoke to or communicated with at Progent was totally committed on getting us back online and was working 24 by 7 on our behalf."

Progent worked hand in hand the customer to rapidly identify and assign priority to the essential applications that needed to be addressed to make it possible to restart business functions:

  • Active Directory (AD)
  • Electronic Messaging
  • MRP System
To get going, Progent followed Anti-virus event response best practices by halting lateral movement and performing virus removal steps. Progent then initiated the work of bringing back online Active Directory, the heart of enterprise systems built upon Microsoft technology. Exchange email will not work without Windows AD, and the businessesí MRP system leveraged Microsoft SQL, which depends on Windows AD for access to the database.

In less than two days, Progent was able to restore Active Directory to its pre-penetration state. Progent then performed reinstallations and hard drive recovery on mission critical servers. All Exchange Server data and configuration information were intact, which accelerated the restore of Exchange. Progent was also able to assemble intact OST data files (Outlook Email Offline Data Files) on staff workstations and laptops to recover email messages. A recent off-line backup of the customerís manufacturing systems made them able to return these vital applications back available to users. Although a lot of work was left to recover completely from the Ryuk virus, critical services were restored quickly:

"For the most part, the assembly line operation did not miss a beat and we produced all customer deliverables."

During the following couple of weeks critical milestones in the restoration process were completed in tight cooperation between Progent consultants and the client:

  • Internal web applications were brought back up with no loss of information.
  • The MailStore Exchange Server with over 4 million historical messages was restored to operations and available for users.
  • CRM/Orders/Invoicing/AP/AR/Inventory capabilities were fully recovered.
  • A new Palo Alto 850 security appliance was brought online.
  • Most of the user desktops and notebooks were operational.

"A lot of what was accomplished in the initial days is nearly entirely a blur for me, but I will not forget the countless hours each and every one of the team put in to help get our business back. Iíve entrusted Progent for the past 10 years, maybe more, and each time Progent has shined and delivered as promised. This event was no exception but maybe more Herculean."

A potential company-ending catastrophe was evaded through the efforts of results-oriented experts, a wide spectrum of technical expertise, and close teamwork. Although in post mortem the ransomware virus attack described here would have been identified and stopped with advanced security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff training, and well thought out incident response procedures for backup and keeping systems up to date with security patches, the fact remains that state-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware penetration, feel confident that Progent's team of experts has substantial experience in ransomware virus blocking, removal, and information systems recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), Iím grateful for making it so I could get some sleep after we got past the initial push. Everyone did an amazing job, and if anyone that helped is around the Chicago area, a great meal is on me!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who utilize familiar independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and productive.

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    Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to design custom mission-critical programs and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can show you how to create reports that let you analyze your business more effectively, turning raw information into valuable insights into your company and customers.

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    Years of background providing Microsoft support and Cisco network consulting has allowed Progent to build a unique capability for supporting branch offices that require network service with the flexibility associated with with small companies but which offers effective client interaction, thorough documentation, and compliance with enterprise IT protocols. If your enterprise maintains a branch office situated anywhere in California or any region served by Progent's engineers, Progent can offer a broad range of on-premises and on-line IT support services and system architecture expertise.

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    Progent's Windows Server 2016 disaster recovery experts can assist you to plan and deploy a disaster recovery system based on Microsoft's latest Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity equipment, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for fast, economical deployment of a failover cluster quorum arbitration point.

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    Progent's Microsoft-certified engineers can assist your company to streamline desktop PC change and update deployment by providing expertise with management tools like Microsoft System Center Configuration Manager, Systems Management Server, and WSUS.

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    MS Communications Server delivers Instant Messaging and presence as part of an extensible, world-class solution featuring advanced security, transparent integration with popular Microsoft software, an expandable, industry-standard development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. The product offers cost savings and elevated operational efficiencies, enhanced individual productivity, and better IP security. MS Communications Server 2007 has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts offer remote and on-premises support and troubleshooting services for your Office Communications Server deployment and can assist you to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and carry out a smooth migration that will add business value to your IT system

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    VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.

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    Altaro VM Backup software provides small and mid-size organizations a reliable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud environments and also enables low-cost cloud backup to Microsoft Azure storage. Top features include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular recovery capability for specific files and emails, support for Windows CSV and VMware vCenter for handling large-scale environments, and the ability to leverage Microsoft VSS technology to back up live VMs without downtime. Progent is a certified Altaro partner and can provide a broad array of consulting services to assist you to design, install, manage and troubleshoot a backup/restore system based on Altaro VM Backup.

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    Network Performance Troubleshooting Support and Help

    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks.

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    Microsoft Exchange 2019 Network Administration

    Progent's Microsoft-certified professionals have more than 10 years of experience providing unified communications solutions for customers ranging from small businesses to global corporations. Progent provides economical support for all versions of Microsoft Exchange Server to enhance email and virus protection, configure high availability email environments, and facilitate off-site and mobile email connectivity. Progentís Microsoft Exchange support services can help you in planning and executing a move from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange 2016 Server. Progent offers integration help for Windows 8, Windows 7, Vista, and Windows XP clients running Outlook and can help you configure Outlook Web App for popular browsers. For email virus defense, spam blocking and data data leak protection, Progent offers Email Guard email filtering and encryption.

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    Microsoft CRM helps small businesses build profitable client relationships. Integrated Sales and Customer Service components enable employees to share data to help promote selling success and offer steady, efficient customer service. Progent can configure the optimal network environment, including mobile wireless access, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MS CRM professional who can help you combine Microsoft Dynamics CRM with your sales or customer support databases.

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    Progent's Solaris platform support services provide small companies and software developers support for managing and maintaining Solaris environments that run with Microsoft-powered networks. Progent can give your organization contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide range of expertise provides you with a convenient one-stop source to show you how to create and maintain a protected and robust mixed-platform connectivity and communications solution that supports Solaris and Microsoft interoperability by combining Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux platforms such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.

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    Progent offers the support of certified consultants and experienced software developers, database administrators, project managers, Cisco-certified network architects, disaster recovery/business continuity specialists, and data security professionals to help your business to evaluate the likely benefits of SQL Server 2012 for your organization, set up pilot systems at your site or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS solutions, and configure a cost-effective and safe network infrastructure that lets you maximize the strategic benefit of SQL Server 2012.

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