Ransomware : Your Worst IT Disaster
Ransomware  Recovery ExpertsRansomware has become a modern cyberplague that represents an extinction-level danger for businesses unprepared for an assault. Multiple generations of crypto-ransomware such as CryptoLocker, Fusob, Locky, Syskey and MongoLock cryptoworms have been out in the wild for many years and continue to cause destruction. Modern strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, plus daily as yet unnamed viruses, not only do encryption of on-line data but also infect most configured system backup. Data replicated to cloud environments can also be corrupted. In a vulnerable system, it can render automated restore operations useless and effectively sets the network back to square one.

Getting back services and data after a ransomware event becomes a race against the clock as the targeted business struggles to contain the damage and eradicate the crypto-ransomware and to resume enterprise-critical operations. Because crypto-ransomware takes time to move laterally, penetrations are often launched during weekends and nights, when successful penetrations typically take more time to detect. This multiplies the difficulty of quickly marshalling and organizing a knowledgeable response team.

Progent makes available a range of solutions for protecting Liverpool businesses from ransomware attacks. These include user training to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat protection to identify and disable day-zero malware assaults. Progent also can provide the assistance of veteran ransomware recovery engineers with the track record and commitment to rebuild a breached environment as urgently as possible.

Progent's Crypto-Ransomware Recovery Help
Following a ransomware event, sending the ransom in cryptocurrency does not guarantee that criminal gangs will return the needed keys to decrypt any or all of your information. Kaspersky Labs determined that seventeen percent of ransomware victims never recovered their files even after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly above the average crypto-ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The fallback is to re-install the vital parts of your IT environment. Without the availability of essential system backups, this requires a wide range of skills, top notch team management, and the capability to work continuously until the task is completed.

For two decades, Progent has provided professional Information Technology services for businesses throughout the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have been awarded top industry certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have earned internationally-recognized certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has experience with financial systems and ERP applications. This breadth of expertise provides Progent the skills to knowledgably understand necessary systems and integrate the remaining pieces of your Information Technology system after a ransomware penetration and assemble them into an operational system.

Progent's security group has state-of-the-art project management applications to coordinate the complicated recovery process. Progent appreciates the urgency of acting swiftly and in unison with a client's management and IT team members to prioritize tasks and to get critical services back online as fast as possible.

Business Case Study: A Successful Crypto-Ransomware Intrusion Recovery
A customer contacted Progent after their company was penetrated by Ryuk crypto-ransomware. Ryuk is generally considered to have been created by North Korean state criminal gangs, suspected of using technology exposed from the U.S. National Security Agency. Ryuk goes after specific companies with limited room for operational disruption and is one of the most profitable instances of ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturer based in the Chicago metro area with about 500 staff members. The Ryuk attack had frozen all business operations and manufacturing capabilities. The majority of the client's backups had been online at the beginning of the intrusion and were destroyed. The client was pursuing financing for paying the ransom (more than two hundred thousand dollars) and wishfully thinking for the best, but in the end made the decision to use Progent.


"I can't thank you enough in regards to the expertise Progent gave us during the most critical period of (our) businesses life. We had little choice but to pay the Hackers except for the confidence the Progent group gave us. That you could get our e-mail and essential applications back into operation faster than five days was earth shattering. Each expert I worked with or e-mailed at Progent was urgently focused on getting us restored and was working at all hours on our behalf."

Progent worked hand in hand the client to rapidly get our arms around and prioritize the critical applications that needed to be restored to make it possible to continue departmental operations:

  • Active Directory
  • E-Mail
  • Accounting/MRP
To begin, Progent adhered to Anti-virus event mitigation industry best practices by stopping lateral movement and removing active viruses. Progent then started the work of restoring Windows Active Directory, the key technology of enterprise environments built upon Microsoft technology. Exchange messaging will not work without AD, and the customer's financials and MRP software utilized SQL Server, which requires Active Directory for authentication to the database.

In less than 48 hours, Progent was able to re-build Windows Active Directory to its pre-attack state. Progent then initiated setup and storage recovery on mission critical servers. All Exchange Server data and attributes were intact, which greatly helped the restore of Exchange. Progent was also able to locate non-encrypted OST data files (Outlook Email Off-Line Folder Files) on various workstations and laptops in order to recover email data. A recent offline backup of the customer's accounting/ERP software made it possible to recover these vital services back servicing users. Although significant work was left to recover totally from the Ryuk damage, critical systems were returned to operations quickly:


"For the most part, the production manufacturing operation survived unscathed and we did not miss any customer orders."

Throughout the following month important milestones in the restoration process were made through tight cooperation between Progent team members and the customer:

  • Internal web sites were restored without losing any data.
  • The MailStore Exchange Server exceeding four million historical messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory capabilities were fully operational.
  • A new Palo Alto Networks 850 firewall was installed.
  • 90% of the user desktops were operational.

"A lot of what transpired that first week is nearly entirely a haze for me, but I will not forget the dedication all of you accomplished to help get our business back. I've entrusted Progent for the past 10 years, possibly more, and each time I needed help Progent has come through and delivered. This situation was the most impressive ever."

Conclusion
A possible business disaster was avoided with results-oriented experts, a broad array of subject matter expertise, and close collaboration. Although in retrospect the ransomware virus attack detailed here could have been disabled with modern security technology and security best practices, staff education, and well thought out incident response procedures for data protection and applying software patches, the reality is that government-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware incident, remember that Progent's team of experts has a proven track record in ransomware virus blocking, removal, and information systems recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thank you for letting me get rested after we got over the initial push. All of you did an fabulous effort, and if anyone is in the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Liverpool
For ransomware cleanup expertise in the Liverpool metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    VMware's NSX virtual network technology allows you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high degree of automation regardless of the physical components making up the basic IP network. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also permits transparent testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the entire logical network topology at the recovery datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help you to design, configure, test and administer a disaster recovery solution powered by VMware SRM and VMware NSX.

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