Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyber pandemic that presents an existential threat for organizations unprepared for an attack. Multiple generations of ransomware like the CrySIS, WannaCry, Locky, SamSam and MongoLock cryptoworms have been replicating for a long time and continue to inflict harm. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, along with frequent as yet unnamed viruses, not only encrypt on-line files but also infiltrate many accessible system protection. Data synchronized to cloud environments can also be corrupted. In a vulnerable data protection solution, it can make any restore operations useless and effectively sets the datacenter back to square one.

Retrieving services and data after a ransomware event becomes a race against the clock as the victim struggles to contain and eradicate the crypto-ransomware and to resume enterprise-critical activity. Due to the fact that crypto-ransomware requires time to move laterally, assaults are usually launched on weekends, when attacks are likely to take longer to recognize. This multiplies the difficulty of quickly marshalling and organizing a knowledgeable response team.

Progent provides a range of services for protecting Liverpool organizations from ransomware events. These include staff training to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat defense to discover and quarantine zero-day modern malware assaults. Progent also provides the services of expert ransomware recovery consultants with the track record and commitment to restore a breached system as rapidly as possible.

Progent's Ransomware Restoration Services
After a ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber criminals will return the needed keys to decrypt any or all of your information. Kaspersky Labs ascertained that 17% of ransomware victims never restored their information after having paid the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well above the average crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The fallback is to piece back together the vital components of your IT environment. Without the availability of complete information backups, this requires a broad complement of IT skills, well-coordinated team management, and the capability to work 24x7 until the task is done.

For decades, Progent has offered expert Information Technology services for companies throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned high-level industry certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has experience with accounting and ERP application software. This breadth of expertise provides Progent the capability to efficiently identify critical systems and consolidate the surviving components of your network system following a ransomware event and configure them into an operational system.

Progent's security team deploys powerful project management systems to coordinate the complicated restoration process. Progent knows the importance of acting swiftly and together with a client's management and Information Technology team members to assign priority to tasks and to get the most important systems back online as fast as possible.

Client Story: A Successful Crypto-Ransomware Incident Response
A customer contacted Progent after their network was taken over by Ryuk ransomware. Ryuk is generally considered to have been deployed by Northern Korean government sponsored cybercriminals, suspected of using approaches exposed from America's NSA organization. Ryuk goes after specific organizations with little tolerance for operational disruption and is one of the most lucrative iterations of ransomware. Major targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing business located in Chicago and has about 500 staff members. The Ryuk event had shut down all business operations and manufacturing capabilities. Most of the client's data backups had been on-line at the beginning of the attack and were destroyed. The client was pursuing financing for paying the ransom (in excess of two hundred thousand dollars) and wishfully thinking for the best, but ultimately called Progent.

"I cannot speak enough about the expertise Progent gave us throughout the most critical period of (our) businesses survival. We had little choice but to pay the cyber criminals behind the attack if it wasn't for the confidence the Progent team afforded us. That you were able to get our e-mail system and important applications back online quicker than seven days was amazing. Each consultant I spoke to or messaged at Progent was laser focused on getting us restored and was working non-stop to bail us out."

Progent worked with the customer to rapidly understand and assign priority to the mission critical areas that had to be recovered to make it possible to resume departmental functions:

  • Active Directory
  • Exchange Server
  • Accounting/MRP
To start, Progent followed Anti-virus penetration response industry best practices by stopping lateral movement and clearing infected systems. Progent then began the task of recovering Microsoft AD, the heart of enterprise networks built on Microsoft technology. Microsoft Exchange Server email will not function without Active Directory, and the customer's financials and MRP applications leveraged SQL Server, which depends on Active Directory for authentication to the information.

In less than 2 days, Progent was able to restore Active Directory services to its pre-intrusion state. Progent then accomplished reinstallations and hard drive recovery of needed applications. All Microsoft Exchange Server schema and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was also able to find local OST files (Microsoft Outlook Off-Line Folder Files) on various desktop computers in order to recover email messages. A recent offline backup of the customer's manufacturing systems made it possible to return these essential applications back online for users. Although significant work remained to recover completely from the Ryuk virus, core services were returned to operations rapidly:

"For the most part, the manufacturing operation did not miss a beat and we made all customer shipments."

During the next few weeks key milestones in the recovery project were made through tight collaboration between Progent team members and the customer:

  • In-house web sites were restored with no loss of information.
  • The MailStore Microsoft Exchange Server with over 4 million archived messages was brought on-line and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory modules were completely restored.
  • A new Palo Alto 850 security appliance was brought online.
  • 90% of the desktop computers were operational.

"So much of what was accomplished in the early hours is mostly a blur for me, but our team will not soon forget the urgency all of the team put in to help get our company back. I've been working together with Progent for the past 10 years, possibly more, and each time I needed help Progent has shined and delivered as promised. This situation was the most impressive ever."

A likely business-killing catastrophe was dodged by hard-working experts, a wide range of subject matter expertise, and tight collaboration. Although in post mortem the ransomware penetration described here could have been blocked with modern cyber security solutions and NIST Cybersecurity Framework best practices, user and IT administrator education, and properly executed security procedures for backup and applying software patches, the fact is that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a crypto-ransomware virus, feel confident that Progent's roster of professionals has substantial experience in ransomware virus blocking, remediation, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others that were involved), I'm grateful for allowing me to get some sleep after we made it through the initial push. All of you did an incredible effort, and if any of your team is visiting the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Liverpool
For ransomware recovery consulting services in the Liverpool metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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