Crypto-Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Recovery ExpertsRansomware has become a too-frequent cyberplague that presents an enterprise-level danger for organizations unprepared for an assault. Versions of crypto-ransomware such as CryptoLocker, Fusob, Locky, Syskey and MongoLock cryptoworms have been replicating for years and still inflict harm. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as more unnamed newcomers, not only do encryption of online data but also infect many available system protection. Data replicated to off-site disaster recovery sites can also be ransomed. In a vulnerable data protection solution, this can render automated recovery hopeless and effectively knocks the network back to zero.

Getting back applications and information following a crypto-ransomware intrusion becomes a race against time as the victim struggles to stop the spread and eradicate the ransomware and to resume business-critical operations. Because ransomware needs time to spread, attacks are usually sprung at night, when attacks may take more time to identify. This multiplies the difficulty of promptly marshalling and orchestrating an experienced response team.

Progent makes available an assortment of help services for securing Liverpool enterprises from ransomware penetrations. These include staff training to help identify and avoid phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with deployment of modern security appliances with AI capabilities to intelligently detect and extinguish zero-day cyber attacks. Progent in addition offers the assistance of seasoned ransomware recovery consultants with the skills and commitment to restore a compromised system as quickly as possible.

Progent's Ransomware Restoration Support Services
Subsequent to a ransomware event, sending the ransom in Bitcoin cryptocurrency does not ensure that merciless criminals will return the needed codes to decrypt any of your information. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their files after having paid the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The fallback is to piece back together the essential elements of your Information Technology environment. Without access to full data backups, this requires a wide complement of skills, professional project management, and the willingness to work non-stop until the job is finished.

For twenty years, Progent has offered certified expert IT services for businesses across the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have earned advanced certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have earned internationally-recognized industry certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience in financial management and ERP software solutions. This breadth of experience provides Progent the capability to quickly identify necessary systems and consolidate the remaining pieces of your IT environment following a crypto-ransomware attack and assemble them into an operational system.

Progent's security team of experts uses top notch project management applications to coordinate the complex recovery process. Progent appreciates the urgency of working swiftly and in concert with a customerís management and IT team members to assign priority to tasks and to get essential applications back on-line as fast as humanly possible.

Business Case Study: A Successful Crypto-Ransomware Incident Response
A business sought out Progent after their network was taken over by Ryuk ransomware. Ryuk is generally considered to have been launched by North Korean state sponsored hackers, suspected of using approaches exposed from Americaís NSA organization. Ryuk seeks specific organizations with little or no tolerance for disruption and is among the most profitable incarnations of ransomware viruses. Well Known organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturer located in Chicago and has around 500 workers. The Ryuk attack had paralyzed all essential operations and manufacturing capabilities. Most of the client's information backups had been on-line at the start of the intrusion and were damaged. The client was taking steps for paying the ransom (more than $200,000) and wishfully thinking for good luck, but in the end reached out to Progent.

"I cannot thank you enough about the support Progent gave us throughout the most fearful period of (our) businesses life. We most likely would have paid the criminal gangs if it wasnít for the confidence the Progent group gave us. That you could get our e-mail and essential applications back in less than 1 week was earth shattering. Each expert I interacted with or texted at Progent was totally committed on getting us restored and was working all day and night on our behalf."

Progent worked hand in hand the client to quickly understand and prioritize the mission critical services that needed to be restored in order to restart departmental functions:

  • Microsoft Active Directory
  • Email
  • MRP System
To begin, Progent followed AV/Malware Processes incident response best practices by halting lateral movement and disinfecting systems. Progent then began the task of recovering Microsoft Active Directory, the foundation of enterprise systems built on Microsoft technology. Microsoft Exchange messaging will not work without Active Directory, and the businessesí accounting and MRP software utilized Microsoft SQL, which requires Active Directory services for authentication to the databases.

Within 48 hours, Progent was able to rebuild Active Directory to its pre-virus state. Progent then helped perform rebuilding and hard drive recovery of critical systems. All Microsoft Exchange Server data and attributes were usable, which accelerated the rebuild of Exchange. Progent was able to locate intact OST data files (Microsoft Outlook Off-Line Folder Files) on user workstations to recover email information. A recent off-line backup of the client's financials/ERP software made it possible to return these required services back available to users. Although major work was left to recover totally from the Ryuk damage, core systems were returned to operations quickly:

"For the most part, the production line operation was never shut down and we produced all customer sales."

During the next month key milestones in the recovery project were made through close cooperation between Progent consultants and the customer:

  • Internal web sites were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server exceeding four million archived messages was brought on-line and available for users.
  • CRM/Orders/Invoices/AP/Accounts Receivables/Inventory functions were completely operational.
  • A new Palo Alto 850 firewall was installed.
  • 90% of the user desktops and notebooks were back into operation.

"A lot of what transpired that first week is mostly a haze for me, but we will not soon forget the care each and every one of you accomplished to help get our business back. I have been working together with Progent for the past ten years, possibly more, and each time I needed help Progent has come through and delivered. This situation was no exception but maybe more Herculean."

A probable enterprise-killing catastrophe was evaded through the efforts of results-oriented professionals, a broad spectrum of subject matter expertise, and tight collaboration. Although in analyzing the event afterwards the ransomware virus attack detailed here should have been identified and disabled with current cyber security solutions and NIST Cybersecurity Framework best practices, user training, and appropriate incident response procedures for data backup and proper patching controls, the reality remains that government-sponsored hackers from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware attack, remember that Progent's team of professionals has substantial experience in ransomware virus blocking, remediation, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others who were involved), Iím grateful for making it so I could get rested after we got through the most critical parts. All of you did an fabulous effort, and if any of your guys is in the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Liverpool
For ransomware system recovery consulting in the Liverpool metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent offers two ultra-affordable service packages intended to allow small businesses to receive an independent network security assessment from a premier security engineer. With Progent's External Security Inventory Checkup, a security engineer runs a comprehensive examination of your network from beyond your company firewall to uncover potential risks in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a security engineer executes a system scan from a secure machine within your company firewall to evaluate vulnerabilities to inside threats. The two security inventory packages are set up and executed from a secured external location.

  • Security patch management Consultant Consulting Services Printer firmware patch management
  • Service Reporting Remote Support Services Consultants Services Documentation
  • Small Business Computer Companies Network Setup Small Business
  • Small Business IT Outsourcing Whitepapers IT Outsourcing and Co-sourcing Whitepaper
  • Small Business Information Technology Consulting Companies Microsoft Certified Small Office Designer

  • Microsoft SBS Premium Add-on Online Consulting
    Microsoft SBS Server Consultant Services

    Microsoft Small Business Server is a low-cost collection of essential servers that provides the basis for a feature-rich but manageable IT network. The IT demands of the Microsoft .NET components included with Small Business Server 2011 requires a computer consultant with hands-on experience designing and integrating seamless, comprehensive business technology environments. Progent's Microsoft Small Business Server consultants have an average of more than a decade of experience supporting business networks founded on Microsoft platforms. This experience ensures you success in installing, administering, and troubleshooting IT environments that include the SBS Server suite of servers and applications.

  • Small Business Private Clouds Consult Open Now Technology Professional Private Cloud Integration
  • Small Office Problem Resolution Small Office Small Business Network Consulting Companies
  • Solaris to Windows Upgrade Consulting Migration Consultants Solaris to Windows
  • Liverpool Phobos Ransomware System-Restore Liverpool
  • SonicWall TZ600 Firewall Protecting SonicWall NSA 3650 Firewall IT Services

  • Top Microsoft Exchange 2019 Support
    Consulting Exchange 2019 Microsoft 365 Integration

    Progent can assist you in any phase of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning HA architecture for an on-premises, cloud-based or hybrid environment; migrating mailboxes; planning and implementing Hyper-V; setting up HLB; building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook clients.

  • Specialists Citrix XenServer Security Onsite Technical Support VMware Security

  • SCCM 2016 Software Inventory On-site Support
    Network Consultants SCCM 2016 Peer Cache

    Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes security and compliance settings management, inventories network resources, protects against corporate data leakage, provides health monitoring, allows safe end-user self service, and offers a single point of control for managing mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud specialists can assist you with any aspect of designing, implementing, operating and troubleshooting a SCCM 2016 deployment for local, cloud-based, or hybrid environments.

  • Specialists Email Policy Management Engineers ProSight Email Directory Harvest Protection

  • Windows 11 Compatibility Testing Small Business Network Consulting Companies
    Microsoft Certified Expert Microsoft Windows 11 Snap Layouts Consulting

    Progent's Windows 11 experts can provide a variety of services to support Windows 11 including cloud and hybrid integration, mobile device management, at-home workforce connectivity, security and compliance, streamlined deployment, and Call Center services.

  • Sun Solaris Migration Migration Consultants UNIX
  • Supplemental Support Desk IT Services Cisco and Microsoft Supplemental Helpdesk Onsite Technical Support
  • Support Outsourcing Cisco Mobility Express Aironet 3700 Access Point Online Support Services
  • Technology Professional Radvision XT5000 Cisco VTC Specialist
  • Telecommute Jobs Freelance Macintosh Consultants Freelance Microsoft Consulting Part-Time Jobs
  • Telecommuters Expertise near Liverpool - Collaboration Systems Consulting Liverpool Telecommuters Assistance near me in Liverpool - Collaboration Technology Consulting Liverpool
  • Telecommuters Liverpool Consulting Experts - Infrastructure Assistance Liverpool Telecommuters Liverpool Assistance - Integration Consulting North West England
  • Telecommuting Professional Urgent Telecommuter Services IT Consulting
  • Teleworkers Liverpool Guidance - VoIP Systems Guidance Liverpool Award Winning Liverpool Remote Workforce VoIP Solutions Consulting and Support Services Liverpool
  • Liverpool Nephilim Ransomware Mitigation Liverpool
  • Top Ranked 64-bit Processing Engineer Consultant 64-bit Computing
  • Top Ranked Windows 8.1 Work Folders IT Consulting Windows 8.1 Upgrade Professionals
  • Trainer Photoshop CS5 Digidesign Pro Tools Training Professional
  • Trend Micro Scanmail Security Consulting Microsoft Exchange 2000 Computer Consultancy Company
  • Urgent Exchange 2019 Migration Configuration 24-Hour Exchange 2019 Data Loss Prevention Support Services
  • Liverpool, United Kingdom Liverpool DopplePaymer Ransomware Data-Recovery
  • WatchGuard Firebox M4600 Firewall Security Team WatchGuard Firebox T35 Firewall Intrusion Detection
  • Web Application Security Assessment Consultancy Cybersecurity Vulnerability Assessment Consultant
  • WiFi Security Specialists Immediate iPhone Integration IT Consulting
  • Windows 11 Management IT Consultant Windows 11 and TPM On-site Support
  • Windows Server 2012 Network Consult Liverpool Windows Server 2016 Software Outsourcing Consultant Liverpool

  • Azure Active Directory Domain Services Specialists
    Microsoft AD DS Specialist

    Progent can help you to plan and carry out a smooth migration from onsite Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD Domain Services and Azure AD Connect to unify identity management across onsite and Azure assets.

  • Wireless LAN Site Survey Technical Support Open Now Remote Wireless Site Survey IT Services
  • ransomware cleanup and recovery Services Snatch ransomware hot line Consult

  • Apple OS X Integration Services
    Top Quality Consulting Apple OS X

    Progent's consultants can provide macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and email help, security services, and one-on-one education. Progent can assist businesses to migrate to macOS from OS X or other earlier editions of Mac OS X and Progent can provide expertise with Apple macOS and Mac OS X application software. Progent can also help your business with iPhone integration and Apple iPad management, or migrating to iCloud. For business environments built solely on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, configuring and maintaining a network infrastructure that is reliable, secure, efficient and aligned with your organization's business goals.

  • ransomware removal and recovery Consultants DopplePaymer ransomware recovery Services
  • wireless LAN controller Information Technology Consulting CCIE Expert Certified IT Services 5520 wireless controller

  • Intune Mobile Device Managemnet Networking Firm
    VMware Workspace ONE Onsite Technical Support

    Progent's network consultants can help your company to automate desktop PC update and patch management by delivering support for management tools like Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services.

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