Ransomware : Your Feared IT Nightmare
Ransomware  Recovery ConsultantsRansomware has become a modern cyberplague that poses an existential danger for organizations unprepared for an assault. Multiple generations of crypto-ransomware such as CrySIS, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for years and continue to cause damage. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, as well as more as yet unnamed newcomers, not only do encryption of on-line data files but also infiltrate any configured system protection mechanisms. Files synched to cloud environments can also be encrypted. In a vulnerable environment, it can render automatic restoration useless and basically knocks the datacenter back to zero.

Getting back online applications and information after a ransomware outage becomes a sprint against the clock as the targeted organization struggles to stop lateral movement and eradicate the ransomware and to restore enterprise-critical activity. Since crypto-ransomware requires time to replicate, assaults are often launched at night, when successful penetrations tend to take longer to discover. This multiplies the difficulty of rapidly mobilizing and organizing a capable mitigation team.

Progent provides an assortment of solutions for protecting Liverpool enterprises from ransomware attacks. Among these are team training to help identify and avoid phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, plus installation of modern security appliances with machine learning capabilities to intelligently discover and suppress new threats. Progent also offers the services of experienced ransomware recovery engineers with the skills and perseverance to re-deploy a compromised environment as soon as possible.

Progent's Crypto-Ransomware Recovery Services
Following a ransomware attack, sending the ransom in Bitcoin cryptocurrency does not ensure that cyber criminals will provide the keys to unencrypt all your data. Kaspersky Labs determined that 17% of crypto-ransomware victims never restored their data even after having paid the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The fallback is to setup from scratch the critical elements of your Information Technology environment. Without the availability of essential information backups, this requires a broad complement of IT skills, professional team management, and the capability to work non-stop until the task is finished.

For decades, Progent has offered professional IT services for companies across the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have attained advanced certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have earned internationally-recognized industry certifications including CISA, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent also has expertise with financial systems and ERP applications. This breadth of experience provides Progent the capability to efficiently determine critical systems and organize the remaining parts of your Information Technology environment following a ransomware attack and rebuild them into an operational network.

Progent's recovery team of experts deploys best of breed project management applications to coordinate the sophisticated recovery process. Progent understands the importance of acting rapidly and in concert with a customerís management and Information Technology team members to prioritize tasks and to put essential applications back online as fast as humanly possible.

Customer Case Study: A Successful Ransomware Virus Response
A client hired Progent after their company was brought down by the Ryuk ransomware. Ryuk is thought to have been launched by Northern Korean government sponsored cybercriminals, possibly using techniques exposed from Americaís National Security Agency. Ryuk seeks specific companies with little tolerance for operational disruption and is among the most lucrative versions of ransomware. Well Known organizations include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturing company headquartered in Chicago and has about 500 workers. The Ryuk event had brought down all business operations and manufacturing processes. Most of the client's system backups had been directly accessible at the beginning of the attack and were destroyed. The client was evaluating paying the ransom demand (in excess of $200,000) and wishfully thinking for good luck, but in the end brought in Progent.


"I canít thank you enough in regards to the expertise Progent provided us during the most stressful time of (our) companyís life. We had little choice but to pay the hackers behind this attack except for the confidence the Progent group gave us. The fact that you could get our e-mail and production servers back sooner than a week was something I thought impossible. Each staff member I spoke to or messaged at Progent was hell bent on getting us restored and was working all day and night on our behalf."

Progent worked hand in hand the customer to quickly identify and assign priority to the mission critical areas that had to be addressed in order to restart departmental functions:

  • Active Directory (AD)
  • E-Mail
  • Accounting and Manufacturing Software
To start, Progent adhered to Anti-virus penetration mitigation best practices by isolating and removing active viruses. Progent then initiated the steps of bringing back online Active Directory, the key technology of enterprise environments built upon Microsoft Windows Server technology. Exchange email will not function without Windows AD, and the client's MRP software used SQL Server, which needs Active Directory services for access to the data.

In less than 48 hours, Progent was able to rebuild Active Directory services to its pre-virus state. Progent then completed setup and hard drive recovery of mission critical servers. All Microsoft Exchange Server schema and attributes were usable, which facilitated the restore of Exchange. Progent was able to collect local OST files (Microsoft Outlook Offline Data Files) on team workstations to recover mail information. A recent offline backup of the client's financials/MRP software made them able to return these essential services back online. Although major work still had to be done to recover totally from the Ryuk event, essential systems were restored quickly:


"For the most part, the production operation ran fairly normal throughout and we made all customer shipments."

Throughout the following couple of weeks critical milestones in the restoration process were achieved in tight collaboration between Progent engineers and the customer:

  • In-house web sites were brought back up with no loss of data.
  • The MailStore Microsoft Exchange Server with over 4 million archived emails was brought online and accessible to users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables (AR)/Inventory modules were completely recovered.
  • A new Palo Alto 850 firewall was brought on-line.
  • Nearly all of the desktops and laptops were fully operational.

"A huge amount of what occurred that first week is nearly entirely a fog for me, but we will not forget the commitment all of you accomplished to give us our company back. Iíve utilized Progent for at least 10 years, maybe more, and each time Progent has shined and delivered as promised. This event was the most impressive ever."

Conclusion
A potential business extinction catastrophe was dodged through the efforts of results-oriented professionals, a broad array of IT skills, and tight teamwork. Although upon completion of forensics the crypto-ransomware attack detailed here should have been identified and stopped with current cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team education, and well designed security procedures for information backup and keeping systems up to date with security patches, the reality is that state-sponsored cyber criminals from China, North Korea and elsewhere are relentless and are not going away. If you do get hit by a crypto-ransomware attack, remember that Progent's team of professionals has proven experience in ransomware virus blocking, removal, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), thanks very much for making it so I could get some sleep after we made it through the first week. Everyone did an impressive effort, and if anyone is around the Chicago area, a great meal is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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