Fort Collins Ransomware Protection and Recovery Expertise
Crypto-Ransomware Data Recovery Consultants
Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Consultant
Ransomware needs time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT staff may be slower to become aware of a break-in and are less able to organize a quick and coordinated response. The more lateral progress ransomware can make within a victim's system, the more time it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to help you to complete the urgent first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can assist businesses in the Fort Collins metro area to identify and quarantine breached devices and protect clean assets from being compromised.
If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in Fort Collins
Modern strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery nearly impossible and basically knocks the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware attack, insist on a settlement payment for the decryption tools needed to recover scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an additional ransom for not posting this data or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a big issue depending on the sensitivity of the stolen information.
The recovery process subsequent to ransomware attack has a number of distinct stages, most of which can be performed concurrently if the recovery workgroup has enough people with the necessary experience.
- Containment: This urgent first response involves blocking the lateral progress of ransomware within your network. The longer a ransomware assault is allowed to run unchecked, the longer and more expensive the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine processes include isolating affected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
- Operational continuity: This covers restoring the network to a minimal acceptable degree of capability with the least delay. This process is usually the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This project also requires the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and safe endpoint access management. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to organize the complicated recovery effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's managers and network support staff to prioritize activity and to get essential resources on line again as fast as feasible.
- Data recovery: The effort required to restore files impacted by a ransomware attack varies according to the state of the network, how many files are encrypted, and what restore methods are required. Ransomware attacks can destroy pivotal databases which, if not gracefully closed, might need to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work could be needed to locate clean data. For example, non-encrypted OST files may have survived on staff PCs and notebooks that were not connected during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators.
- Deploying advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the same AV tools implemented by many of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, detection, containment, repair and analysis in one integrated platform, Progent's ProSight ASM reduces TCO, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's
ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology. - Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the insurance provider, if there is one. Activities include establishing the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement with the victim and the cyber insurance provider; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the hacker; receiving, learning, and operating the decryption tool; troubleshooting failed files; creating a pristine environment; mapping and connecting drives to reflect precisely their pre-encryption condition; and reprovisioning physical and virtual devices and services.
- Forensic analysis: This activity is aimed at learning the ransomware attack's progress across the targeted network from beginning to end. This history of how a ransomware attack progressed through the network assists you to assess the damage and brings to light gaps in policies or work habits that need to be corrected to avoid future breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensic analysis is usually given a high priority by the insurance carrier. Since forensic analysis can be time consuming, it is vital that other key recovery processes like operational resumption are executed concurrently. Progent maintains a large team of information technology and security experts with the skills needed to perform the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent has delivered remote and on-premises network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning applications. This breadth of skills allows Progent to identify and integrate the undamaged parts of your network after a ransomware attack and reconstruct them quickly into a functioning system. Progent has worked with top insurance providers like Chubb to assist businesses recover from ransomware assaults.
Contact Progent for Ransomware System Restoration Expertise in Fort Collins
For ransomware system restoration consulting services in the Fort Collins metro area, phone Progent at
An index of content::
ProSight Managed Services Engineers
Small Business Network Management Services Consultancy
Progent's ProSight family of managed IT services are geared to provide businesses who maintain small internal IT support teams with affordable access to enterprise-class management tools and consulting expertise. Benefits of Progent's ProSight line of managed services include predictable IT management costs, smart automation of routine management tasks, ongoing adoption of new technology, graceful transition from legacy systems to up-to-date solutions, close alignment of information technology with strategic goals, access to veteran IT consultants, and allowing management to concentrate on business issues instead of fast-evolving network technology.
wireless controller Support Services
24-Hour CCIE Expert Certified DNA Center Computer Consultant
Cisco's Catalyst wireless controllers streamline the management of Wi-Fi LANs by unifying the configuration and control of Wi-Fi APs, optimizing wireless throughput by limiting the effect of radio frequency congestion, enhancing Wi-Fi uptime with rapid auto-failover, and hardening data security by identifying threats and filtering traffic content according to user class and location. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi LANs of any size. Progent can assist you to administer and debug your existing Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's modern wireless controller technology.
Hornetsecurity Altaro M365 Mailbox Backup Network Engineer
Hornetsecurity Altaro 365 Total SharePoint Backup Consultant Services
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows endpoints.
ProSight password management Professionals
24 Hour Consulting Services ProSight certificate expiration management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it.
Windows 2008 Cluster Server Technical Consultant
Microsoft Windows 2008 Cluster Server Consultant
The cluster feature set built into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 has been dramatically redesigned to simplify the installation, setup, and management of clusters that provide improved levels of system dependability, protection, performance, and versatility. New or improved features include cluster verification, easier configuration and installation, unified cluster administration, new cluster infrastructure for increased uptime, better protection and quorum structure, fewer failure points, more storage and RAM capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help your company assess the advantages of Windows clustering, design and execute an installation, educate your network support staff to manage your failover clusters, provide continuing consulting and technical help services, and create and test a disaster recovery procedure.
Google Cloud Backup Consultant
Best Google Cloud AI Building Blocks Consultancy
Progent can provide affordable remote and on-premises consulting to help organizations of any size to migrate any part of their critical network infrastructure to Google Cloud Platform services. This can save time and equipment costs and enable the use of Google's cutting edge machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance.
24x7 VMware NSX Hybrid Cloud Engineer
VMware NSX Security Specialist
VMware's NSX network virtualization platform allows you to build complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high degree of automation independent of the hardware making up the basic network infrastructure. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can quickly restore the entire logical network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to help you to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.
CIO Outsourcing Consultant Services
IT Support Outsourcing Consulting
Progent is organized provide in-depth online consulting for all major technical areas common to small business information networks and allows you to outsource a variety of vital, on-demand support services such as a temporary CIO to provide senior-level planning and budgeting skills, a Technical Response Center for help desk support, proactive remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management for major initiatives such as site moves oroperating system migrations, connectivity experts for building and maintaining high-performance and robust network infrastructure, security specialists to verify data protection and regulatory compliance, disaster recovery experts to create business continuity strategies, and software programmers to create, customize, or troubleshoot mission-critical applications.
Security Assessment Specialists
Microsoft Certified Expert Cybersecurity Assessment Consultant Services
Progent's certified cybersecurity consultants can provide security reviews of company-wide security to determine your company's cybersecurity profile compliance with important industry cybersecurity standards. Progent can provide subscription-based managed services for security monitoring, on-demand network-wide security audits, and targeted cybersecurity evaluations for critical areas of cybersecurity like Active Directory or cloud applications. Progent's accredited security consultants can also carry out extensive security assessments to evaluate your organization's compliance with important international security standards such as HIPAA, NIST, and ISO 17799.
SentinelOne Ransomware Rollback Engineers
SentinelOne Ransomware Defense Consulting Services
Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that incorporates machine learning technology and advanced services to deliver comprehensive endpoint detection and response (EDR).
CISSP Certified Security Consultants
Urgent CISSP-ISSAP Security Consultant
Progent's CISSP-certified network security consultants can assist businesses of any size with any facet of information system security. Progent can help implement efficient cybersecurity solutions that protect a small office against advanced malware attacks or Progent can design, deploy, and manage a comprehensive security environment for hybrid enterprise networks that support local, online, and mobile clients sharing network resources distributed over a mix of physical sites and various clouds.
Open Now Computer Consulting Branch Office
Branch Location Computer Consultants
Years of background delivering Microsoft support and Cisco technology consulting has allowed Progent to develop a unique ability for supporting branch offices that require IT help with the flexibility common to with small companies but which includes effective communications, thorough documentation, and compliance with enterprise IT standards. If your enterprise has a sales office situated anywhere in or any region covered by Progent's engineers, Progent can provide a wide range of in-person and off-site network support services and system architecture assistance.
Microsoft BI Stack Programming Companies
24/7/365 Design Firms Power Pivot
Progent offers online and on premises expertise to help your organization with any phase of business intelligence (BI) reporting from debugging or modernizing reports to designing and deploying a comprehensive business intelligence solution. Progent's management reporting experts can assist you to support your existing reporting environment, assist you to upgrade databases and applications from an outdated reporting platform to a current solution, and provide as-needed online training tailored to your individual needs. Progent's business reporting and analytics professionals can provide expertise in the leading business analytics reporting platforms including Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, Report Designer and Report Builder.
Urgent Network Support Help Desk Services Computer Consultants
Setup and Support Support Desk Outsourcing Services
Progent's Microsoft and Cisco certified Consultants offer several service programs to help medium-size and large businesses develop a cost-effective and productive internal Network Support Help Desk Call Center. Progent's consulting services include ROI evaluation, process analysis and enhancement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Selection and Integration Services help businesses sift through the various high-quality Help Desk application programs on the market and decide what packages may be excessively costly, lack critical features, or align badly with your company's corporate culture. Progent also offers temporary staffing for organizations who want to reinforce their in-house Help Desk team for occasional projects or to fill in for vacationing or indisposed personnel.
Penetration Testing Computer Security
Urgent Security Group Security Penetration Testing
Stealth penetration checking is an important part of any comprehensive network security strategy. Progent's security experts can perform thorough intrusion tests without the knowledge of your company's internal network support resources. Stealth penetration checking shows whether existing security monitoring tools such as intrusion detection warnings and event history monitoring are properly set up and actively observed. Progent can implement ongoing autonomous PEN testing to define your internal/external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, harvested credentials, uninstalled patches, and ill-advised product defaults can be chained together by threat actors into the multi-vector attacks typical of modern variants of ransomware.
Juniper SRX2300 Firewall Cybersecurity Firm
Juniper SRX4700 Firewall Information systems Security Outsourcing
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
scom 2016 resource pools Onsite Technical Support
scom 2016 alerts Computer Consultant
System Center 2016 Operations Manager helps to ensure consistent performance and dependable availability for critical applications by offering unified, mixed-platform tracking of physical and virtual infrastructure deployed across local systems and private and public clouds. Progent's consulting group offers advanced online and onsite expertise to help businesses of all sizes to plan, integrate, optimize, update and repair Operations Manager 2016 deployments. Progent can help you to migrate to SCOM 2016 from earlier releases or from other IT infrastructure monitoring platforms, or integrate a variety of monitoring systems into a cohesive infrastructure management solution. Progent can also help you expand your SCOM 2016 scope to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Small and Midsize Office Technical Support Companies
Small Office Security Consultants
Progent's Microsoft and Cisco certified computer consultants offer advanced help with a broad array of technologies and can deliver that expertise by phone nationwide or onsite in select cities across the United States and anywhere in California. Progent offers remote help for networks powered by Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a mix of Microsoft and UNIX-based platforms. Progent also offers the help of Cisco CCIE network engineers for the toughest network problems, plus the assistance of CISA and CISSP-qualified security engineers to assist with high-level security planning and problem solving. Progent has provided remote troubleshooting to businesses in every state in the U.S.
Firewall Configuration Juniper SSG5 Router
Juniper SSG Series Router Cybersecurity Organization
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Engineer Private Clouds for Small Businesses
Small Business Private Clouds Specialist
Progent's Private Cloud Hosting service offers complete hosting of a small company's servers in a solution that delivers the maximum level of dependability and scalability and is in addition easy to transfer to another host. Progent's Private Cloud Hosting options are built on proven virtualization platforms that enable small and midsize companies with mixed- platform environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class reliability and an unmatched level of vendor independence.
Zero Downtime Data Center Engineer
Fault Tolerant Colo Professional
Progent's Data Center engineers can show you how to identify fault-tolerant data centers that meet the particular requirements of your company. High availability co-location sites are especially appealing to small businesses because of their low cost and convenience compared to pursuing a do-it-yourself approach. Trying to design an in-house data center that offers even a basic degree of fault tolerance is too expensive for most small organizations. Progent can help you get all the benefits of non-stop data centers and 24x7 colo sites by providing a full range of consulting and maintenance services.
ProSight ESP Ransomware Protection Consultant Services
Online Troubleshooting VMware Security
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware.
Azure integration Consultant
Azure and SQL Server integration Consultants
Progent can help companies of any size to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT administration and lower hardware expense. Azure includes a wealth of cloud services and Progent can help you to understand the advantages and restrictions of various cloud computing models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure you sidestep the typical mistakes small companies make when moving to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and IPsec VPN connections and to manage Apple iOS devices and Google Android handhelds.
Security Consulting Services PC Desktop
Top Ranked Microsoft and Mac Desktop Network Administration
Progent offers a wide range of affordable services to help your business to install, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent can offer on-premises or remote assistance for single computers or laptops or help you to plan and carry out a company-wide migration to new or updated operating system platforms and applications. Progent can also provide consultants and technical workers to assist your company to plan for and implement a company move or consolidation organized to cause minimal disruption of your productivity.
Freelancing Jobs Benefits for Home Based Network Consultant
Contract Jobs Benefits for Home Based Network Engineer
Progent's compensation model is based on revenue sharing, so similar to working as an independent contractor, your earnings are directly driven by your generated revenue. Some of our support staff focus on quality of life and choose to consult at a more relaxed pace, using our flexible schedule to pursue personal pursuits such as mountain biking, motorcycle racing, skiing, fishing, vacations, or spending free time with relatives and friends. Others use the opportunity to earn major dollars through lots of work and long days. Progent completely supports both sides of the spectrum and everything in the middle.
Computer Engineer Macintosh OS X
Specialists Macintosh OSX
Progent's consultants offer Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and email expertise, security services, and custom education. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier versions of Apple OS X and Progent can offer help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with iPhone integration and iPad management, or migrating to Apple's iCloud services. For computer environments built exclusively on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of planning, integrating and supporting a network environment that is available, secure, fast and aligned with your company's business goals.
Redhat Linux Consult
Help and Support Colbolt Linux
If you are producing UNIX or Linux software in an environment that includes Microsoft Windows-based processors, PCs, and office productivity products, Progent offers comprehensive information technology outsourcing that allows you to concentrate on your area of high-value know-how while avoiding the continual distraction of maintaining your company information system. Through the use of automated server monitoring and by providing remote and on-site support as your business needs it, Progent offers an affordable way for managing an IT network that provides high reliability, protection, and performance. Progent's Linux developer assistance services include comprehensive information technology outsourcing, virtual server infrastructure, online and in-person service and repair, network monitoring services, and Help Desk Call Center services.
Specialists Linux Online
Expert UNIX Online
Progent offers national remote technical support and consulting services for businesses who run Solaris environments or whose information systems feature a combination of Sun Solaris and Microsoft products. Remote network consulting provides maximum leverage for your information technology dollar by extending client efficiency and shortening the time charged for computer analysis and repair. Advanced remote support technology and experienced technicians and engineers allow Progent to handle most network issues without squandering time and money by traveling to your location. In most of situations your IT issues can be remediated over the phone or via a combination of phone help and remote network analysis. Progent can offer the services of Cisco CCIE network experts and CISSP certified security specialists to assist you with the toughest network issues.
NodeZero Certified Security Penetration Testing Network Consultants
Cybersecurity Firm NodeZero Certified Penetration Testing
Progent's certified cybersecurity experts can run NodeZero-based PEN tests to make sure your security defense systems and policies are correctly set up and effective.
Dynamics GP Accounting Specialist
On-site Technical Support Dynamics GP Software
Progent's Microsoft certified experts provide a variety of support services for Dynamics GP (formerly Great Plains). Dynamics GP is a financial and ERP package based, like all Microsoft financial solutions, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to install and integrate, and with its segmented approach you are able to purchase only the functions you currently need, with the ability to add clients and increase functionality in the future. Progent's Dynamics GP/Great Plains support experts can help you deploy, customize and administer the latest version of Microsoft Dynamics GP or migrate smoothly from an earlier version.
ProSight Virtual Hosting Consultants
Specialist Private Clouds for Small Businesses
Progent's ProSight Virtual Hosting combines advanced virtual server architecture, a state-of-the-art data center, and the technical support expertise of Progent's Microsoft-certified engineering team to provide small companies with a comprehensive IT outsourcing alternative that improves network dependability and protection, eliminates management distraction, and cuts costs. With Private Cloud Hosting, a small or midsize company can have each of its software platforms and critical application servers hosted in a safe and reliable facility on a high-performance, non-stop virtual machine set up and maintained by Progent's computer service experts.
Help Desk Process Remote Technical Support
Online Support Help Desk Call Center
The Help Desk service delivery model adopted by Progent's Technical Response Center offers small organizations an affordable option to reliance on independent consultants by offering broad expertise shared by numerous support groups, optional round-the-clock availability of urgent help, escalation capability to world-class engineers for handling even the most intractable problems, support consistency and dependability, quick follow through overseen by seasoned IT service administrators, a choice of easy-to-use ways for initiating service jobs, and excellent progress transparency made possible by trouble ticket updates and available through a web-based portal.
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