Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT personnel may be slower to become aware of a breach and are less able to organize a quick and forceful response. The more lateral progress ransomware can manage within a victim's system, the longer it will require to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Fort Collins metro area to identify and isolate infected devices and guard undamaged assets from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Fort Collins
Modern strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and attack any accessible system restores. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system restoration nearly impossible and effectively throws the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom payment for the decryption tools required to unlock encrypted files. Ransomware attacks also try to exfiltrate information and TAs require an extra ransom in exchange for not posting this data on the dark web. Even if you can restore your system to an acceptable point in time, exfiltration can be a major problem depending on the nature of the stolen data.

The recovery process subsequent to ransomware attack involves several distinct stages, the majority of which can be performed in parallel if the recovery workgroup has a sufficient number of members with the required experience.

  • Quarantine: This urgent first response requires blocking the sideways progress of ransomware within your IT system. The more time a ransomware assault is allowed to go unrestricted, the more complex and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment activities include cutting off infected endpoint devices from the network to restrict the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic acceptable level of capability with the shortest possible delay. This effort is typically the top priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also demands the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network architecture, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to organize the complicated restoration effort. Progent appreciates the urgency of working rapidly, continuously, and in unison with a client's management and IT staff to prioritize tasks and to put vital resources on line again as fast as feasible.
  • Data restoration: The effort necessary to recover files damaged by a ransomware attack depends on the condition of the network, how many files are encrypted, and what recovery methods are required. Ransomware attacks can take down critical databases which, if not gracefully shut down, may have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Some detective work may be required to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' desktop computers and notebooks that were not connected during the attack. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including root users. This provides an extra level of protection and recoverability in the event of a ransomware breach.
  • Deploying advanced antivirus/ransomware defense: ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the same anti-virus technology implemented by some of the world's biggest corporations including Netflix, Visa, and NASDAQ. By providing in-line malware filtering, detection, containment, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, simplifies administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if there is one. Services include determining the kind of ransomware used in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and schedule with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and operating the decryption utility; debugging decryption problems; building a clean environment; mapping and connecting datastores to match precisely their pre-encryption state; and reprovisioning physical and virtual devices and services.
  • Forensics: This activity involves uncovering the ransomware assault's storyline throughout the targeted network from start to finish. This history of how a ransomware attack progressed through the network helps you to assess the impact and brings to light weaknesses in policies or processes that need to be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for anomalies. Forensics is commonly assigned a top priority by the cyber insurance provider. Because forensic analysis can take time, it is critical that other important activities such as business resumption are pursued concurrently. Progent maintains an extensive roster of information technology and security professionals with the knowledge and experience required to carry out the work of containment, operational continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite IT services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and ERP software. This scope of expertise allows Progent to identify and integrate the surviving pieces of your information system after a ransomware attack and rebuild them quickly into a viable network. Progent has collaborated with leading cyber insurance carriers including Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Fort Collins
For ransomware cleanup expertise in the Fort Collins metro area, phone Progent at 800-462-8800 or see Contact Progent.



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