Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware needs time to steal its way through a network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when IT personnel are likely to be slower to become aware of a penetration and are less able to organize a rapid and coordinated response. The more lateral progress ransomware is able to achieve inside a victim's system, the longer it takes to recover basic operations and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to take the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineer can assist organizations in the Fort Collins area to identify and isolate infected servers and endpoints and guard undamaged resources from being penetrated.
If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Fort Collins
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery nearly impossible and basically sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a ransom payment for the decryption tools required to recover scrambled data. Ransomware attacks also attempt to exfiltrate files and TAs demand an additional ransom in exchange for not posting this data or selling it. Even if you can rollback your system to an acceptable point in time, exfiltration can pose a big issue depending on the nature of the stolen data.
The recovery process subsequent to ransomware penetration involves several distinct phases, most of which can proceed in parallel if the recovery workgroup has a sufficient number of members with the required experience.
- Quarantine: This urgent first step involves blocking the sideways spread of ransomware within your IT system. The more time a ransomware attack is permitted to run unchecked, the longer and more costly the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response experts. Containment activities consist of isolating infected endpoint devices from the rest of network to restrict the contagion, documenting the IT system, and protecting entry points.
- Operational continuity: This covers restoring the IT system to a basic acceptable level of capability with the least downtime. This process is typically at the highest level of urgency for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also demands the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and safe endpoint access. Progent's recovery experts use advanced collaboration platforms to coordinate the complex restoration effort. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's management and network support staff to prioritize tasks and to put vital services back online as fast as possible.
- Data recovery: The effort required to restore data damaged by a ransomware assault depends on the condition of the network, how many files are encrypted, and which recovery methods are required. Ransomware assaults can take down key databases which, if not gracefully shut down, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many ERP and other business-critical applications depend on Microsoft SQL Server. Some detective work could be required to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on staff desktop computers and notebooks that were off line during the assault.
- Implementing modern AV/ransomware protection: ProSight ASM gives small and mid-sized businesses the benefits of the same anti-virus tools used by some of the world's largest enterprises such as Netflix, Citi, and NASDAQ. By providing real-time malware filtering, classification, containment, restoration and forensics in one integrated platform, ProSight Active Security Monitoring reduces TCO, simplifies management, and promotes rapid resumption of operations. The next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance provider, if there is one. Activities include establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance provider; establishing a settlement and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryption tool; debugging failed files; building a clean environment; remapping and reconnecting drives to match precisely their pre-attack condition; and reprovisioning physical and virtual devices and software services.
- Forensics: This process is aimed at discovering the ransomware assault's storyline throughout the network from beginning to end. This audit trail of the way a ransomware assault progressed within the network assists you to evaluate the damage and highlights weaknesses in rules or processes that need to be corrected to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensic analysis is usually assigned a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is essential that other key activities like business continuity are performed in parallel. Progent maintains an extensive roster of IT and security experts with the skills required to carry out the work of containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent has provided remote and onsite network services throughout the U.S. for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes consultants who have earned advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware, and major Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This scope of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your IT environment after a ransomware assault and rebuild them rapidly into a viable system. Progent has worked with top cyber insurance providers including Chubb to help businesses clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Services in Fort Collins
For ransomware system restoration expertise in the Fort Collins metro area, phone Progent at 800-462-8800 or go to Contact Progent.