Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support staff are likely to take longer to become aware of a breach and are less able to organize a rapid and forceful response. The more lateral movement ransomware is able to achieve within a victim's system, the more time it will require to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to complete the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware experts can assist businesses in the Fort Collins metro area to locate and isolate infected devices and guard undamaged assets from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Fort Collins
Current variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any accessible system restores and backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system restoration nearly impossible and effectively sets the IT system back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a settlement payment for the decryption tools needed to unlock encrypted files. Ransomware attacks also try to steal (or "exfiltrate") information and TAs demand an extra ransom in exchange for not publishing this data on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a major problem according to the sensitivity of the stolen information.

The restoration work subsequent to ransomware attack has a number of crucial phases, the majority of which can be performed in parallel if the response workgroup has a sufficient number of people with the required skill sets.

  • Quarantine: This urgent initial response requires blocking the lateral spread of ransomware within your IT system. The more time a ransomware attack is permitted to run unrestricted, the longer and more costly the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine processes consist of isolating infected endpoints from the network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a minimal useful level of functionality with the least downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and secure remote access. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the multi-faceted recovery process. Progent appreciates the urgency of working quickly, continuously, and in concert with a customer's management and IT staff to prioritize tasks and to get critical services on line again as quickly as possible.
  • Data restoration: The work required to restore data impacted by a ransomware attack depends on the condition of the systems, the number of files that are affected, and what restore methods are required. Ransomware attacks can take down key databases which, if not carefully closed, may need to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical applications are powered by SQL Server. Some detective work may be required to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were not connected during the ransomware attack.
  • Setting up modern AV/ransomware defense: ProSight ASM uses SentinelOne's behavioral analysis technology to give small and mid-sized companies the benefits of the identical anti-virus tools implemented by some of the world's biggest corporations such as Netflix, Citi, and NASDAQ. By providing real-time malware blocking, detection, containment, repair and forensics in a single integrated platform, Progent's ASM reduces total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with threat actors. This requires working closely with the victim and the cyber insurance provider, if there is one. Activities include establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; receiving, reviewing, and using the decryption utility; debugging decryption problems; building a clean environment; mapping and reconnecting drives to reflect exactly their pre-attack condition; and recovering computers and services.
  • Forensics: This activity is aimed at discovering the ransomware attack's progress across the network from beginning to end. This audit trail of how a ransomware attack progressed within the network helps your IT staff to evaluate the impact and brings to light gaps in rules or work habits that need to be rectified to avoid later break-ins. Forensics entails the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is usually assigned a high priority by the insurance carrier. Because forensic analysis can take time, it is critical that other important recovery processes like operational resumption are pursued concurrently. Progent maintains an extensive team of IT and cybersecurity experts with the knowledge and experience required to perform the work of containment, operational resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services across the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes professionals who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned prestigious certifications including CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning software. This breadth of skills allows Progent to salvage and consolidate the surviving pieces of your network after a ransomware attack and reconstruct them quickly into a viable system. Progent has worked with top insurance providers including Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Fort Collins
For ransomware system restoration consulting services in the Fort Collins metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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  • Urgent ISA Server 2006 Remote Troubleshooting
    ISA 2006 Firewall Services

    Application Publishing with ISA Server 2006 provides greater protection of intranet applications while enabling enhanced efficiency by making these applications available to legitimate remote or mobile users. ISA Server 2006 can guard business applications, services, and information throughout all network layers with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server experts can show you how to design, install, set up, and support Internet Security and Acceleration Server 2006 on your network so your company benefits from a smart and affordable combination of security, productivity, and speed.

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    Windows 10 OneDrive Online Troubleshooting

    Progent's Windows consulting experts can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Online and on-premises assessment and upgrade support for Microsoft Windows 10 provided by Progent's consultants include ROI estimates, project supervision, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, telecommuter access, data and identity security, streamlined provisioning and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for IT support personnel and users, and post-migration technical help.

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    Network Traffic Analysis Security Company

    Global Information Assurance Certification was founded in 1999 to validate the skill of IT security professionals. GIAC accreditations are acknowledged by businesses and institutions all over the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide help with all of the security capabilities covered within GIAC accreditation including evaluating infrastructure security mechanisms, security incident management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

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  • Call Center Outsourcing Services Technical Consultant
    Service Desk Outsourcing Support Remote Support

    Progentís Co-managed Call Center service allows your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

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  • Remote Monitoring and Reporting Technical Support Services
    Monitoring and Reporting Technical Consultant

    Remote 24x7 network monitoring, automated alerts, and periodic reports are crucial to preserving the proper operation of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management technology has advanced so far that businesses of any size can get a degree of network stability that was previously reserved for large enterprises. Progent offers several RMM solutions delivered as economical service packages designed to help you to identify and resolve a an array of IT network issues before they can hurt productivity.

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  • Altaro O365 SharePoint Backup Engineer
    Network Engineer Altaro Office 365 Backup

    Progent is an Altaro partner and can design and manage a deployment of Altaro O365 Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.

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