Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support personnel are likely to take longer to recognize a penetration and are least able to organize a quick and forceful response. The more lateral movement ransomware is able to make within a victim's system, the longer it will require to recover basic IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to carry out the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineers can assist businesses in the Fort Collins metro area to identify and isolate infected devices and guard undamaged resources from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Fort Collins
Modern variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any available system restores and backups. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively sets the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement payment in exchange for the decryptors required to unlock scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and hackers demand an extra ransom in exchange for not publishing this information on the dark web. Even if you are able to restore your network to a tolerable date in time, exfiltration can be a big problem depending on the sensitivity of the stolen data.

The recovery process subsequent to ransomware penetration involves several distinct phases, the majority of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the required experience.

  • Quarantine: This urgent first response involves arresting the lateral progress of ransomware across your IT system. The longer a ransomware assault is allowed to run unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes include isolating affected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves restoring the network to a basic useful level of functionality with the shortest possible downtime. This effort is typically the top priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also demands the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and line-of-business applications, network architecture, and secure endpoint access management. Progent's recovery team uses state-of-the-art collaboration platforms to organize the multi-faceted restoration process. Progent appreciates the importance of working rapidly, continuously, and in concert with a client's management and IT staff to prioritize tasks and to get essential resources back online as fast as feasible.
  • Data restoration: The work necessary to restore data impacted by a ransomware attack depends on the state of the network, how many files are affected, and which restore techniques are needed. Ransomware assaults can destroy key databases which, if not carefully closed, may need to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server depend on AD, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work could be needed to find undamaged data. For example, undamaged OST files may exist on staff PCs and notebooks that were off line during the attack. Progent's Altaro VM Backup consultants can help you to utilize immutable backup for cloud object storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including root users. This provides an extra level of protection and recoverability in case of a successful ransomware attack.
  • Implementing modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the identical AV tools used by many of the world's biggest enterprises including Netflix, Citi, and Salesforce. By delivering real-time malware filtering, classification, containment, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring reduces TCO, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This requires working closely with the victim and the cyber insurance provider, if there is one. Services consist of determining the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement amount with the victim and the insurance provider; establishing a settlement amount and schedule with the TA; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and using the decryptor tool; debugging failed files; building a pristine environment; remapping and reconnecting datastores to match exactly their pre-attack state; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of how a ransomware assault progressed within the network assists you to evaluate the damage and highlights shortcomings in security policies or work habits that need to be corrected to prevent future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensic analysis is commonly assigned a top priority by the insurance provider. Since forensic analysis can be time consuming, it is critical that other key recovery processes like operational continuity are executed in parallel. Progent has a large team of information technology and data security professionals with the skills required to perform activities for containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided remote and onsite IT services across the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial and ERP software. This breadth of expertise allows Progent to identify and integrate the surviving pieces of your network following a ransomware attack and reconstruct them rapidly into a functioning system. Progent has worked with leading cyber insurance carriers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Fort Collins
For ransomware system recovery expertise in the Fort Collins metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's consultants can provide online and on-premises consulting services for companies of all sizes to assess the costs/benefits of upgrading to Skype for Business from any version of Microsoft Lync Server or Office Communications Server. Progent can assist your business to plan a local, cloud-based or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with other collaboration platforms such as Cisco UC. Progent's certified data security consultants can help you design and verify a security environment for your Skype for Business solution that is compliant with government and industry standards.

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    Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered endpoints.

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    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, peripherals {like scanners, infrastructure appliances such as switches and wireless access points, and Internet-of-Things (IoT) devices such as alarms and robotics.

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    Progent's expert solution designers and software developers can assist your company to create enhancements to Microsoft Dynamics GP that support the unique needs of your organization without losing the advantages of Windows integration. Progent can also provide help with a range of development tools that can be used to build user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.

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    64-bit Upgrade Engineer

    Progent's Microsoft-certified engineers can help you plan, document, implement, manage, and repair a network-wide move to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit environment to make sure it handles all of the key 32-bit programs which you want to keep as well as the new 64-bit versions of applications you wish to install.

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  • Professionals Infor SyteLine CloudSuite Excel Integration
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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies more than 25 years of background helping manufacturing and distribution companies to simplify complex supply chains and improve the efficiency of key business processes in order to bring products to market quickly and meet customer commitments consistently. Progent offers the skills of an ERP specialist with more than 20 years of background working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or on-premises consulting that can range from as-needed advice to solution design and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, customization, CPQ, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.

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    Progent's National Support Center provides national remote assistance for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified service engineers offer phone help and online direct computer connection to troubleshoot and repair technical problems quickly and affordably. The scope of IT expertise available from Progent's staff of country-wide service engineers makes it possible to escalate even the toughest problems to competent specialists as required.

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    Progent's Microsoft certified support team can show you how to define and implement a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity disruption, simplifies ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multiple server or multi-location migrations, Progent has the knowledge and experience to finish your move rapidly and economically. Progent's Exchange 2007 support, troubleshooting, and design services include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.

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    Progent offers fast and affordable online access to a certified Oracle DBA consultant or an Oracle application developer. Progent can provide comprehensive DBA services for all versions of Oracle including 10g and 11g and can also help plan, create, update, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also offers consulting for Data Guard replication technologies and Oracle Database Resource Manage.

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    Progent can assist you to understand the wealth of subscription options offered with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 so you derive maximum business value. Progent supports cross-platform networks that include Windows, macOS, and Linux software. Progent can also assist your business to build and maintain hybrid networks that seamlessly combine local and cloud products and services.

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  • Windows Server 2019 Storage Spaces Direct IT Services Windows Server 2019 Encrypted Networks Specialist
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  • IT Consultants ISA 2004 Server
    Microsoft Firewall Computer Consulting

    Progent's Microsoft certified consultants provide small and medium sized companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain a full featured application-layer aware firewall that can secure your business network from attack by outside and internal sources. Forefront TMG and ISA Server provide deep inspection of Internet protocols such as HTTP, which allows these products to uncover many threats that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your network security through expert planning and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft engineers can help you to deploy Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.

  • Windows and Solaris Support and Setup Support Outsourcing Windows, UNIX, Solaris
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