Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when support personnel are likely to take longer to recognize a break-in and are less able to mount a rapid and coordinated response. The more lateral progress ransomware is able to make inside a target's system, the more time it takes to recover core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can help businesses in the Fort Collins metro area to identify and quarantine breached devices and protect clean resources from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Fort Collins
Current variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and invade any accessible system restores and backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery almost impossible and effectively sets the IT system back to square one. So-called Threat Actors, the hackers behind a ransomware assault, insist on a settlement payment in exchange for the decryption tools required to unlock encrypted data. Ransomware assaults also try to exfiltrate files and TAs demand an extra ransom for not publishing this information or selling it. Even if you can restore your system to an acceptable point in time, exfiltration can be a big issue depending on the nature of the downloaded information.

The restoration process subsequent to ransomware penetration has a number of crucial stages, the majority of which can proceed in parallel if the response workgroup has a sufficient number of people with the necessary experience.

  • Quarantine: This time-critical initial step involves arresting the lateral progress of ransomware within your IT system. The more time a ransomware attack is permitted to go unchecked, the longer and more costly the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine processes consist of isolating affected endpoint devices from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a basic acceptable degree of capability with the least downtime. This process is typically the top priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also requires the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical apps, network topology, and safe endpoint access management. Progent's recovery team uses state-of-the-art collaboration tools to organize the complex recovery effort. Progent understands the urgency of working rapidly, tirelessly, and in concert with a customer's managers and IT group to prioritize tasks and to put vital resources back online as fast as feasible.
  • Data restoration: The work necessary to restore data impacted by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and which recovery methods are needed. Ransomware assaults can take down key databases which, if not gracefully shut down, might have to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other business-critical applications depend on SQL Server. Some detective work could be required to locate clean data. For example, undamaged OST files may exist on staff PCs and laptops that were off line during the ransomware assault.
  • Setting up modern antivirus/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the same anti-virus technology deployed by some of the world's largest enterprises such as Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, classification, mitigation, recovery and analysis in a single integrated platform, ProSight ASM reduces total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the victim and the insurance carrier, if any. Services include determining the type of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryptor utility; debugging decryption problems; creating a pristine environment; mapping and connecting drives to reflect exactly their pre-encryption condition; and reprovisioning computers and software services.
  • Forensic analysis: This process is aimed at discovering the ransomware assault's progress throughout the network from start to finish. This audit trail of the way a ransomware assault travelled through the network helps you to assess the impact and highlights shortcomings in policies or work habits that need to be corrected to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is commonly assigned a top priority by the insurance provider. Because forensics can be time consuming, it is essential that other important activities such as operational resumption are performed in parallel. Progent has a large roster of IT and cybersecurity professionals with the knowledge and experience needed to perform activities for containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and onsite network services throughout the United States for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial management and ERP software. This breadth of skills gives Progent the ability to salvage and integrate the surviving parts of your information system after a ransomware assault and reconstruct them rapidly into an operational network. Progent has worked with leading insurance providers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Fort Collins
For ransomware system restoration expertise in the Fort Collins area, phone Progent at 800-462-8800 or visit Contact Progent.



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    SQL Server 2017 Enterprise Computer Consultants

    Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business benefits of upgrading to SQL Server 2017 and can help you to design and carry out a smooth migration of your current SQL Server environment to any deployment architecture including local, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support ranging from as-needed architecture review or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 initiative is carried out on time and on budget.

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    24x7 Support and Help ProSight Duo MFA

    Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other personal devices.

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    Catalyst family of wireless controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and control of wireless access points, optimizing wireless throughput by limiting the effect of RF congestion, improving Wi-Fi uptime with fast failover, and strengthening data security by detecting cyber threats and filtering traffic content based on user type and locale. Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage Wi-Fi networks of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi environment or implement a smooth migration to Cisco's modern wireless controller solutions.

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    The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center is available for testing line-of-business applications, creating efficient migration procedures, assessing and tuning performance, designing or verifying business continuity solutions, mitigating compatibility issues, and building training systems for the latest technologies. For Progent customers without sufficient internal resources to configure proper pilot environments, the lab reduces capital outlay and engineering risk while keeping vital IT initiatives on schedule.

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    Progent is one of the most qualified network consulting companies for creating email and messaging solutions based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses get all the benefits of Exchange 2000 for common situations such as upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 administration.

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    Progent's Linux support experts offer small companies and developers support for administering and maintaining Linux computers that operate with Microsoft-based technology. Progent offers your business contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide array of expertise provides you with an easy one-stop consulting firm to show you how to create and maintain a secure and robust mixed-platform network and communications infrastructure that allows Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Progent provides several basic kinds of Contact Center services : Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft professionals gives your clients instant access to a reliable support resource with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft products. Progent's focus is on earning the support Call Center a respected reputation as a key contributor to business performance. Progent's target is to resolve rather than merely report problems.

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    Progent's UNIX family support services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with a convenient one-stop source to help you build and manage a protected and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.

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  • VPN Support and Help
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    Cisco's security and remote connectivity technology for small to medium sized companies offer a full array of manageable protection products to let you protect your entire information system. Cisco's VPN product family includes routers and switches, firewalls, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco's CCIE and CCNP qualifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that fit most closely with your business objectives.

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    Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, at the front lines of network support, executing a broad variety of IT tasks for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not only expert IT help, but also a consultant with proven methods for using technical knowledge to solve actual IT problems rapidly.

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    Progent's private cloud hosting enables small and midsize businesses to run mission-critical applications like SQL and Exchange Server from a secure Tier III data center facility on fully redundant equipment with offsite backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for backup and restoration. Smaller organizations can use Progent's private cloud to avoid major capital costs for the acquisition, upkeep, and operation of network hardware and data center facilities while benefiting world-class levels of system reliability and security.

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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, enhancing and troubleshooting SCOM environments and offer companies of any size advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs based on industry best practices for monitoring network fabric as well as Microsoft and third-party applications and services. Also, Progent can deliver responsive online or onsite technical support to help you to fix critical issues uncovered by System Center 2012 Operations Manager.

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    Progent has extensive experience providing a broad range of remote IT consulting and emergency repair services to local governments and schools across the United States. Progent is one of the industry's pioneers in delivering expert remote IT support and has delivered IT support to organizations in all 50 states. Remote support saves travel expenses and resolves problems more quickly than on-premises support.

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