Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware needs time to steal its way through a network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support staff are likely to be slower to recognize a penetration and are least able to mount a rapid and coordinated defense. The more lateral movement ransomware can make inside a victim's network, the more time it takes to restore basic IT services and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide you to take the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware experts can assist organizations in the Fort Collins metro area to locate and isolate infected servers and endpoints and guard clean assets from being compromised.
If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in Fort Collins
Current variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any available system restores. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively knocks the datacenter back to the beginning. Threat Actors, the hackers responsible for ransomware assault, demand a ransom fee for the decryption tools needed to unlock encrypted data. Ransomware assaults also try to exfiltrate information and hackers require an additional settlement for not publishing this information or selling it. Even if you are able to rollback your network to a tolerable date in time, exfiltration can be a major issue according to the sensitivity of the downloaded information.
The recovery process after a ransomware attack involves several distinct phases, most of which can proceed concurrently if the response workgroup has a sufficient number of people with the required skill sets.
- Containment: This urgent first step requires blocking the sideways progress of the attack within your network. The longer a ransomware attack is allowed to go unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities include isolating affected endpoint devices from the rest of network to restrict the spread, documenting the IT system, and protecting entry points.
- Operational continuity: This involves restoring the IT system to a basic acceptable degree of functionality with the shortest possible delay. This effort is typically the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also requires the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network topology, and protected endpoint access management. Progent's recovery experts use state-of-the-art workgroup platforms to coordinate the complex restoration process. Progent understands the importance of working quickly, continuously, and in concert with a customer's management and network support staff to prioritize tasks and to put vital resources back online as quickly as feasible.
- Data recovery: The effort required to restore files impacted by a ransomware attack depends on the condition of the network, how many files are affected, and what restore methods are required. Ransomware assaults can destroy critical databases which, if not carefully shut down, might need to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many financial and other business-critical applications depend on SQL Server. Some detective work may be needed to locate undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and notebooks that were not connected at the time of the attack. Progent's Altaro VM Backup consultants can help you to deploy immutability for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators. Immutable storage provides an extra level of protection and restoration ability in case of a ransomware breach.
- Deploying modern AV/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the same anti-virus tools used by many of the world's largest enterprises such as Walmart, Visa, and Salesforce. By delivering in-line malware blocking, detection, mitigation, restoration and forensics in a single integrated platform, Progent's Active Security Monitoring cuts TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if there is one. Activities consist of determining the type of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the TA; checking adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryptor tool; debugging failed files; building a clean environment; remapping and reconnecting datastores to reflect precisely their pre-attack state; and restoring physical and virtual devices and services.
- Forensics: This activity involves learning the ransomware assault's progress throughout the targeted network from start to finish. This history of the way a ransomware attack travelled within the network helps you to assess the damage and brings to light weaknesses in policies or processes that need to be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensics is commonly given a high priority by the insurance provider. Since forensic analysis can take time, it is critical that other key activities such as operational resumption are executed in parallel. Progent has a large roster of information technology and security experts with the skills needed to carry out the work of containment, business resumption, and data recovery without disrupting forensics.
Progent has provided online and onsite IT services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have earned advanced certifications in core technologies including Cisco networking, VMware virtualization, and major Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and ERP application software. This broad array of expertise gives Progent the ability to salvage and integrate the surviving parts of your network after a ransomware intrusion and reconstruct them quickly into a viable network. Progent has worked with leading insurance providers like Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware Cleanup Consulting Services in Fort Collins
For ransomware recovery consulting in the Fort Collins metro area, phone Progent at 800-462-8800 or see Contact Progent.