Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyberplague that poses an extinction-level threat for businesses of all sizes unprepared for an attack. Different iterations of crypto-ransomware like the CryptoLocker, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been replicating for years and still cause destruction. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, as well as more as yet unnamed malware, not only do encryption of on-line critical data but also infiltrate all accessible system protection. Files synched to cloud environments can also be encrypted. In a poorly architected environment, it can render automated restoration hopeless and basically knocks the entire system back to zero.

Getting back online services and information after a crypto-ransomware event becomes a sprint against time as the victim struggles to stop lateral movement and cleanup the ransomware and to resume business-critical operations. Since crypto-ransomware takes time to spread, penetrations are frequently sprung during nights and weekends, when successful penetrations may take more time to identify. This compounds the difficulty of promptly mobilizing and coordinating a knowledgeable response team.

Progent provides a range of support services for protecting Tukwila organizations from ransomware events. Among these are team training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat protection to discover and quarantine zero-day malware attacks. Progent in addition offers the services of veteran ransomware recovery professionals with the skills and perseverance to rebuild a breached network as urgently as possible.

Progent's Ransomware Recovery Help
Subsequent to a crypto-ransomware attack, even paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will return the needed keys to decipher any of your files. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their files after having paid the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller organizations. The other path is to piece back together the mission-critical parts of your Information Technology environment. Absent access to essential system backups, this calls for a wide range of skill sets, professional project management, and the capability to work continuously until the task is complete.

For two decades, Progent has provided professional IT services for businesses throughout the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have attained advanced certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-renowned certifications including CISM, CISSP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience with financial management and ERP applications. This breadth of expertise affords Progent the ability to knowledgably understand critical systems and organize the surviving components of your Information Technology environment following a crypto-ransomware attack and assemble them into a functioning system.

Progent's recovery team of experts deploys top notch project management tools to orchestrate the sophisticated restoration process. Progent understands the urgency of acting quickly and together with a client's management and IT resources to prioritize tasks and to get critical applications back on line as fast as possible.

Case Study: A Successful Ransomware Intrusion Recovery
A small business escalated to Progent after their company was taken over by the Ryuk ransomware virus. Ryuk is thought to have been launched by Northern Korean state cybercriminals, suspected of adopting approaches exposed from the United States National Security Agency. Ryuk goes after specific companies with little or no tolerance for operational disruption and is one of the most lucrative instances of ransomware. Headline victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing company headquartered in the Chicago metro area and has around 500 staff members. The Ryuk attack had brought down all essential operations and manufacturing processes. Most of the client's information backups had been online at the start of the intrusion and were damaged. The client was evaluating paying the ransom demand (in excess of $200,000) and hoping for the best, but ultimately brought in Progent.


"I cannot thank you enough in regards to the support Progent gave us throughout the most fearful time of (our) businesses life. We had little choice but to pay the cyber criminals except for the confidence the Progent group afforded us. That you could get our messaging and essential applications back into operation in less than 1 week was something I thought impossible. Every single staff member I spoke to or e-mailed at Progent was absolutely committed on getting our system up and was working all day and night on our behalf."

Progent worked with the customer to quickly understand and prioritize the most important applications that needed to be restored in order to restart departmental functions:

  • Windows Active Directory
  • E-Mail
  • Accounting/MRP
To start, Progent followed ransomware event response best practices by stopping lateral movement and performing virus removal steps. Progent then initiated the task of rebuilding Windows Active Directory, the key technology of enterprise systems built upon Microsoft technology. Microsoft Exchange Server messaging will not work without AD, and the businesses' MRP software leveraged Microsoft SQL Server, which requires Active Directory services for access to the database.

Within 48 hours, Progent was able to restore Windows Active Directory to its pre-virus state. Progent then charged ahead with reinstallations and storage recovery of mission critical applications. All Exchange Server data and attributes were usable, which facilitated the restore of Exchange. Progent was also able to collect intact OST data files (Outlook Off-Line Folder Files) on various PCs and laptops to recover email messages. A not too old offline backup of the client's financials/MRP software made them able to restore these essential applications back online. Although significant work was left to recover totally from the Ryuk virus, critical services were restored rapidly:


"For the most part, the production manufacturing operation ran fairly normal throughout and we produced all customer sales."

During the following few weeks important milestones in the restoration project were accomplished through close cooperation between Progent team members and the client:

  • In-house web sites were brought back up without losing any data.
  • The MailStore Server containing more than 4 million historical messages was brought on-line and accessible to users.
  • CRM/Orders/Invoices/AP/Accounts Receivables (AR)/Inventory Control capabilities were 100 percent functional.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Most of the user workstations were operational.

"Much of what occurred that first week is nearly entirely a blur for me, but my team will not forget the care each and every one of you put in to help get our business back. I've trusted Progent for at least 10 years, maybe more, and each time I needed help Progent has come through and delivered as promised. This situation was a testament to your capabilities."

Conclusion
A probable business disaster was evaded due to hard-working experts, a broad array of IT skills, and close teamwork. Although upon completion of forensics the ransomware virus attack described here could have been identified and stopped with advanced security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff training, and well thought out incident response procedures for information backup and proper patching controls, the reality remains that government-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware attack, remember that Progent's team of experts has proven experience in crypto-ransomware virus blocking, mitigation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), thank you for letting me get rested after we made it past the first week. All of you did an impressive job, and if anyone that helped is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Tukwila
For ransomware cleanup services in the Tukwila area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's ProSight family of managed IT services are intended to offer organizations who have minimal in-house IT support teams with affordable access to enterprise-class management tools and consulting expertise. Benefits of the ProSight line of managed services include flat-rate IT maintenance expenses, automation of common management tasks, ongoing absorption of new information technology, graceful transition from older technology to current solutions, improved fit between computer technology with strategic goals, access to veteran IT consultants, and freeing up management to concentrate on business instead of fast-evolving network technology.

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    Progent's UNIX family consulting experts provide small and mid-size companies and software developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization contact with UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of expertise offers you an easy single consulting firm to show you how to create and maintain a protected and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Microsoft Windows with major variants of UNIX such as Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Progent's short-term IT staffing services enable you to meet the need for IT support personnel without dealing with the costs and hassle that come with identifying and recruiting reliable technical help and without increasing your permanent workforce.

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    Progent's Technical Response Center provides affordable nationwide extended hours online help for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service experts provide extended hours phone help and online secure computer connection to isolate and resolve network problems rapidly and affordably.

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    Progent is among the most qualified network consulting firms for integrating email and messaging solutions powered by Exchange 2000. Progent is skilled in helping small and mid-size companies receive the full benefits of Exchange 2000 for typical scenarios including updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.

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    Progent's Microsoft-certified consultants can provide in-depth support in implementing, operating and debugging all versions of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad variety of affordable online consulting services following proven best practices to assist businesses of all sizes to get all the advantages of this leading platform. Support services offered by Progent include system planning, installation and upgrades, setting up safe collaboration among local and remote or mobile users, network optimization, and customized online training.

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    Progent's Microsoft certified support team can help you define and implement a smooth in-place Exchange Server 2003 upgrade strategy that avoids network downtime, reduces ongoing support demands, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the experience to finish your project quickly and economically. Progent's Exchange 2003 support, troubleshooting, and design services include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.

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  • Consultants Microsoft System Center Operations Manager
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    Small to middle size companies can now enjoy all the advantages of System Center Operations Manager and also have quick access to Progent's Microsoft and Cisco certified network consulting experts. With Progent's affordably priced IT support programs, mid-size businesses can select a simple co-sourcing package built around Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager to provide small company networks world-class reliability, security and performance.

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  • Custom Application Coding
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    For custom program development, Progent can supply programming consultants to write line-of-business applications in areas such as commercial transaction webs, web site design, Microsoft Dynamics packages including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Microsoft IIS to build company-specific eCommerce applications based on Microsoft ASP.NET. In addition, Progent offers expertise in a wide range of custom software development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

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    Progent's Microsoft-certified experts can provide computer support and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support team can help you design, integrate, maintain and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Exchange Server, SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager.

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    Progent provides the services of Microsoft and Cisco-Certified network consulting experts to show clients affordable alternatives to help organizations maximize the benefits of Microsoft and Cisco products. For networks that range from small offices to large enterprises, Progent's expert consultants can help you improve your information system's e-mail infrastructure, security, reliability, performance, and network administration.

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    Progent's Helpdesk management and co-management services help organizations to cut costs, enhance output, and adjust quickly to fast-changing economic conditions.

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  • Symantec Raptor Security Consulting
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    Progent's Symantec experts can help you support discontinued Symantec firewall and VPN appliances including the Raptor and Symantec VelociRaptor line or help you upgrade to current firewall/VPN solutions. Progent can also enable you to create and implement a comprehensive security strategy that can include firewall/VPN appliances and utilities, outsourced security and virus defense services, server and application monitoring software, and documented policies and enforcement procedures. Progent has the skill to be your single source for on-going technical help, administration, training, and security expertise.


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