Ransomware : Your Crippling Information Technology Disaster
Ransomware  Remediation ConsultantsCrypto-Ransomware has become a too-frequent cyber pandemic that represents an enterprise-level threat for organizations vulnerable to an assault. Versions of ransomware such as CryptoLocker, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been running rampant for a long time and continue to inflict havoc. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, along with more as yet unnamed viruses, not only do encryption of online information but also infect most available system protection mechanisms. Information synched to the cloud can also be ransomed. In a poorly designed data protection solution, this can make any restore operations hopeless and effectively sets the entire system back to zero.

Getting back programs and information following a crypto-ransomware event becomes a sprint against time as the victim fights to stop lateral movement and clear the crypto-ransomware and to resume business-critical activity. Since ransomware needs time to spread, penetrations are frequently sprung during weekends and nights, when successful attacks typically take more time to recognize. This multiplies the difficulty of promptly marshalling and orchestrating a capable mitigation team.

Progent makes available a range of help services for securing Tukwila enterprises from ransomware events. These include team member training to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based threat protection to identify and suppress zero-day modern malware attacks. Progent also offers the assistance of expert crypto-ransomware recovery consultants with the track record and perseverance to reconstruct a breached system as urgently as possible.

Progent's Ransomware Recovery Services
Following a crypto-ransomware penetration, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that criminal gangs will respond with the codes to unencrypt all your data. Kaspersky Labs determined that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The fallback is to re-install the vital elements of your Information Technology environment. Absent access to essential information backups, this calls for a wide range of IT skills, top notch project management, and the willingness to work non-stop until the job is over.

For twenty years, Progent has offered certified expert IT services for businesses throughout the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have earned advanced industry certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have garnered internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise with accounting and ERP applications. This breadth of expertise affords Progent the capability to efficiently determine critical systems and organize the remaining parts of your IT system after a crypto-ransomware attack and configure them into a functioning network.

Progent's recovery team has powerful project management tools to orchestrate the sophisticated restoration process. Progent appreciates the urgency of acting rapidly and together with a customer's management and Information Technology team members to prioritize tasks and to get the most important systems back on line as fast as possible.

Client Case Study: A Successful Ransomware Penetration Response
A business hired Progent after their network was attacked by the Ryuk crypto-ransomware. Ryuk is believed to have been developed by Northern Korean state hackers, suspected of using technology exposed from the United States NSA organization. Ryuk targets specific businesses with little or no room for disruption and is one of the most lucrative iterations of ransomware. Major organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing company located in Chicago with around 500 staff members. The Ryuk event had frozen all essential operations and manufacturing processes. Most of the client's data protection had been online at the start of the attack and were eventually encrypted. The client was taking steps for paying the ransom demand (more than $200,000) and hoping for good luck, but in the end reached out to Progent.

"I can't tell you enough in regards to the help Progent gave us during the most critical period of (our) company's survival. We most likely would have paid the Hackers if it wasn't for the confidence the Progent team afforded us. The fact that you could get our e-mail system and critical servers back sooner than 1 week was something I thought impossible. Each person I spoke to or e-mailed at Progent was totally committed on getting us back online and was working all day and night on our behalf."

Progent worked with the client to quickly identify and assign priority to the key elements that had to be recovered to make it possible to resume business operations:

  • Active Directory (AD)
  • E-Mail
  • Financials/MRP
To get going, Progent adhered to ransomware penetration response best practices by halting the spread and cleaning up infected systems. Progent then began the work of bringing back online Active Directory, the key technology of enterprise environments built on Microsoft Windows technology. Exchange messaging will not operate without AD, and the businesses' MRP applications utilized SQL Server, which needs Windows AD for authentication to the data.

Within 48 hours, Progent was able to rebuild Active Directory services to its pre-penetration state. Progent then initiated reinstallations and storage recovery on mission critical servers. All Microsoft Exchange Server schema and attributes were intact, which greatly helped the rebuild of Exchange. Progent was able to assemble local OST files (Outlook Email Offline Folder Files) on team PCs and laptops in order to recover email data. A recent offline backup of the client's accounting systems made them able to recover these vital services back on-line. Although a lot of work needed to be completed to recover fully from the Ryuk damage, critical services were returned to operations rapidly:

"For the most part, the production manufacturing operation never missed a beat and we made all customer orders."

During the following few weeks critical milestones in the restoration process were completed in tight collaboration between Progent team members and the customer:

  • Self-hosted web applications were restored with no loss of data.
  • The MailStore Microsoft Exchange Server exceeding 4 million archived emails was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control modules were completely restored.
  • A new Palo Alto Networks 850 firewall was set up.
  • Ninety percent of the user workstations were back into operation.

"So much of what transpired that first week is nearly entirely a haze for me, but my team will not soon forget the commitment each and every one of your team accomplished to give us our business back. I have trusted Progent for at least 10 years, possibly more, and each time Progent has outperformed my expectations and delivered as promised. This situation was a Herculean accomplishment."

A possible business-ending catastrophe was evaded through the efforts of top-tier professionals, a broad array of knowledge, and tight teamwork. Although in retrospect the crypto-ransomware virus incident described here would have been prevented with modern cyber security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff education, and well designed incident response procedures for data protection and keeping systems up to date with security patches, the fact remains that government-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and will continue. If you do get hit by a crypto-ransomware virus, remember that Progent's team of experts has proven experience in crypto-ransomware virus defense, cleanup, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were contributing), thanks very much for making it so I could get some sleep after we made it over the initial fire. All of you did an impressive job, and if any of your team is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Tukwila
For ransomware recovery consulting in the Tukwila metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    E-Mail Guard by Postini provides constantly upgraded spam and virus filtering, data filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini partner and support specialist. If your organization is too small to qualify for a regular Postini license, you can still have the use of Postini's Perimeter Management technology via Progent's E-Mail Guard antispam and anti-virus service program. Progent's expert email security professionals can help you create an email defense strategy that incorporates antispam and anti-virus technologies and policies.

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  • Progent Management Small Business IT Consultants Progent's Management Information Technology Outsourcing Group
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  • Programming Firms Amazon Glacier integration Top Ranked Programming Firm Amazon EC2 firewall integration
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  • Remote Employees Video Conferencing IT Consulting Offsite Workforce Video Conferencing Technical Consultant
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  • Remote Support Dynamics 365 AX Microsoft Dynamics SL Troubleshooting
  • Remote Support Services Windows 2000 Server Windows 2000 Server Consultant Services
  • Remote Troubleshooting Microsoft Hyper-V 3.0 Server Consolidation Hyper-V Technology Professional
  • Remote Workers Endpoint Security Online Support Offsite Workers Endpoint Security Network Consultants
  • Remote Workers Tukwila Consulting Experts - Support Consulting and Support Services Tukwila-Auburn, Washington Urgent At Home Workers Tukwila Consulting - Integration Solutions Consulting Tukwila-Lakewood, Washington
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  • SMS Server Migration Technical Support 24x7x365 Microsoft SMS Information Technology Consulting
  • SQL 2012 Small Business Network Consulting Companies Tukwila-Lakewood, Washington SQL Server 2019 IT Consulting Firm Tukwila-Kent, Washington
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  • SQL Server 2016 and Hyper-V IT Consulting SQL Server 2016 OLTP Engineer

  • Windows 8.1 Help Desk Support Outsourcing
    24-Hour Windows 8.1 Upgrade Professional

    Progent's engineers can provide a variety of IT outsourcing and co-sourcing services to help organizations of all sizes to deploy, administer, and support IT systems that incorporate desktops, notebooks, tablets, or smartphones powered by Windows 8.1. For enterprise customers, Progent's senior project managers can assist to design and configure test labs to evaluate Microsoft Windows 8.1 and plan and execute Windows 8.1 deployment projects following leading practices.

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  • SQL Server 2019 on Linux Support Outsourcing Immediate SQL Server 2019 and Excel Remote Support
  • Security Consulting Security Penetration Testing Top Security Penetration Testing Security Team
  • Setup Service Progent Small Business Progent Small Office Integration Group

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    VMware vRealize Orchestrator vRO Services

    Progent offers the support of a certified VMware VCDX consultant to help you design, configure, manage and repair VMware vSphere and vCloud-powered virtualization ecosystem for local datacenters, private and public clouds, or hybrid deployments. Progent offers world-class expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, fault tolerance, and application mobility.

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    Technical Consultant Small Business 300 Access Point

    Cisco's Small Business family of wireless access points are Linux-based devices engineered as entry-level wireless solutions for light workloads. Progent's Cisco CCIE-certified wireless network experts offer online or onsite integration and debugging support to help your organization to plan, implement, upgrade, tune, manage and troubleshoot Cisco Small Business Wi-Fi access point environments of any size or architecture.

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  • Small Firm Integration Small Business Network Setup and Support

  • Linux Network Monitoring, Nagios and MRTG Professionals
    MRTG Remote Troubleshooting

    Network monitoring ordinarily involves observing a system's resource usage in order to uncover data traffic bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that work under Linux and can be used to observe multi-OS environments where UNIX and Windows operate together. Progent's system support consultants can help you take advantage of both these tools to tune and repair your network. Progent's UNIX support services offer small companies and programmers assistance with administering and servicing UNIX/Linux and Solaris systems that work with Windows-based technology.

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  • Symantec VelociRaptor Security Group Symantec VPN Secure
  • System Center 2016 Azure Integration Computer Consultant Expert Microsoft Certified Online Support System Center 2016 Hybrid Cloud Integration
  • Technical Support Small Firm Cisco Small Office Consultant Services
  • Technology Consulting Exchange 2019 Mailbox Server Support Outsourcing Exchange 2019 and Windows Server Core
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  • Temporary IT Support Staffing Support Services Consulting Tukwila-Lakewood, Washington, United States IT Staff Augmentation for Network Support Organizations Tukwila-Auburn, Washington
  • Testing SonicWall TZ600 Firewall SonicWall NSA 9250 Firewall Cybersecurity Consultancy
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  • Top Ranked Online Windows Desktop Training Migration
    Live Online Office 365 Training Software Consultant

    Progent offers customized online instruction for an array of client applications and operating systems such as Office and Microsoft 365 Excel, Word, Access and Project plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote training offers the benefits of traditional in-person seminars, including immediate interaction between clients and teachers, but avoids the expenses of travel and the hassle of attempting to synchronize the availability of multiple students. Available to single students or classes of any size, Progent's live online instruction allows the trainer to run the seminar from a remote facility and the students can be spread throughout an office or across the the U.S. Virtual education deploys proven learning aids such as virtual white boards, real-time questions, and shared desktops. Sessions can be short and targeted to specialized topics or extended in duration and broader in coverage.

  • Top Quality Consulting Support for Tukwila Network Support Firms Tukwila-Kent, WA Consulting Experts for Tukwila IT Service Companies Tukwila-Lakewood
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  • Top Quality Meraki MR20 Access Point Network Consulting Meraki MR62 Access Point Technical Support
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  • Tukwila MS Dynamics GP Training Help Tukwila-SeaTac, Washington, US Dynamics GP-Great Plains Tukwila Dealer - Implementation Outsourcing Tukwila-Federal Way
  • Tukwila Professional Services Tukwila, Washington Small Business Computer Consulting Firms

  • Best Technology Consulting Services Windows Server 2012R2 Private Cloud
    On-site Support Windows Server 2012R2 Hyper-V

    Progent's Microsoft-certified professionals can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, optimize your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT management, staff, create an enterprise-wide security plan, streamline network management, help with creating applications, and generate and validate a DR/BC plan.

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  • Tukwila Telecommuters Call Desk Augmentation Consulting and Support Services Tukwila-Renton , WA At Home Workforce Tukwila Consulting Services - Call Desk Outsourcing Expertise Tukwila-Tacoma, Washington
  • Tukwila-Federal Way, WA Tukwila Emergency Crypto Removal Tukwila-SeaTac, WA Top Immediate Tukwila Crypto-Ransomware Repair Consulting
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  • Internal Security Scan Consult
    Information Risk Evaluation Consulting Services

    Progent offers two low-cost service bundles designed to enable small businesses to get a professional security assessment from a certified security consultant. With Progent's External Security Inventory Checkup, an engineer runs an extensive test of your network from outside your firewalled perimeter to uncover possible risks in the security posture you present to the public. With Progent's Internal Security Inventory Checkup, a security engineer executes a system scan from an authorized machine inside your company firewall to assess your exposure to inside attacks. The two security inventory services are set up and executed from a protected remote location.

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  • Tukwila-Frederickson Emergency Remote Workforce Tukwila Assistance - Management Systems Assistance Offsite Workforce Tukwila Consulting Experts - Endpoint Management Solutions Assistance

  • System Center Configuration Manager Setup and Support
    SCCM Application Management Integration Support

    System Center Configuration Manager automates software deployment at scale, centralizes security and compliance settings control, inventories network resources, guards against corporate data leakage, provides network health reporting, allows secure self service, and offers a common control mechanism for administering mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud integration specialists can assist you with any aspect of planning, installing, using and troubleshooting a SCCM deployment for on-premises, cloud-based, or hybrid networks.

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  • OS X Small Office IT Consultant
    24x7 macOS On-site Technical Support

    Progent offers nationwide remote help and consulting services for businesses who run Apple Mac environments or whose IT systems feature a combination of Mac with Microsoft Windows products. Progent's engineers offer Apple macOS and OS X users a variety of services including desktop assistance, upgrading to the current version of Mac OS X from other earlier versions of Apple macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent can also assist you with iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Remote technical support provides maximum leverage for your information technology dollar by protecting user efficiency and limiting the time charged for computer analysis and repair. Advanced online support tools and skilled service specialists and engineers allow Progent to solve the majority of IT issues without wasting time and expense by going to your site. In the vast majority of situations your IT problems can be dealt with by telephone or through a mix of phone help and online access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP certified security specialists to help you with the most challenging system problems.

  • Unified CM SIP gateway Online Consulting Setup and Support Unified Communications Manager IM and Presence Service
  • VMware NSX Private Cloud Consultancy Award Winning VMware NSX Migration Engineer
  • White Paper Advantages of IT Outsourcing IT Outsourcing Model White Papers

  • Services Ryuk ransomware recovery
    ransomware protection Specialist

    Progent's seasoned ransomware recovery experts can help your business to reconstruct a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

  • WiFi 6/6E Planning Professional WiFi 6/6E Consult

  • Online Troubleshooting Exchange 2019 Security
    Engineer Exchange 2019 and Windows Server 2019

    Progent can assist you in any facet of your migration to Exchange 2019 including configuring Windows Server 2019 for hosting Exchange; planning high availability system topology for a local, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Windows Hyper-V; setting up hardware load balancing; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.

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  • Windows Server 2008 Active Directory Specialists Support and Setup Windows Server 2008 Security
  • Windows Server 2008 R2 Technology Consulting Windows 2008 R2 Support Outsourcing
  • Windows Server 2012 R2 Upgrading Tukwila WA Windows Server 2012 R2 Tech Services Tukwila-Tacoma
  • Windows Server 2012R2 Private Cloud Technical Support Services 24 Hour Microsoft Windows Server 2012R2 Online Consulting

  • ProSight Data Protection Services ECHO Technology Professional
    ProSight ECHO Hybrid Cloud Data Backup Services Network Engineer

    ProSight Data Protection Services ECHO provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information.

  • Windows Server 2016 Hybrid Solutions Remote Technical Support Windows Server 2016 Software Load Balancing Integration Services
  • Work from Home Employees Tukwila Guidance - Backup/Restore Solutions Consultants Tukwila-Renton , WA Tukwila Telecommuters Data Protection Technology Consulting Services Tukwila-Tacoma, Washington
  • macOS Technical Support Professional OS X Technical Support Specialists

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