Crypto-Ransomware : Your Crippling IT Nightmare
Crypto-Ransomware  Remediation ExpertsRansomware has become an escalating cyber pandemic that poses an existential threat for businesses unprepared for an assault. Versions of crypto-ransomware like the Reveton, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for a long time and continue to inflict destruction. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, as well as additional as yet unnamed viruses, not only do encryption of on-line information but also infiltrate many accessible system protection mechanisms. Files synchronized to cloud environments can also be ransomed. In a poorly designed data protection solution, it can make automated restoration useless and effectively knocks the network back to square one.

Retrieving programs and data after a ransomware intrusion becomes a sprint against time as the victim tries its best to stop the spread and clear the ransomware and to resume business-critical operations. Due to the fact that ransomware requires time to spread, penetrations are often sprung on weekends, when successful penetrations may take longer to discover. This multiplies the difficulty of promptly marshalling and coordinating a knowledgeable response team.

Progent has a variety of help services for securing Tukwila enterprises from ransomware penetrations. Among these are user training to help identify and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based cyberthreat defense to discover and extinguish day-zero malware assaults. Progent in addition can provide the assistance of experienced crypto-ransomware recovery engineers with the track record and perseverance to rebuild a breached network as soon as possible.

Progent's Ransomware Recovery Services
After a ransomware penetration, even paying the ransom in cryptocurrency does not ensure that cyber hackers will respond with the needed keys to unencrypt any or all of your data. Kaspersky estimated that seventeen percent of ransomware victims never restored their information even after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly above the typical crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller organizations. The alternative is to re-install the critical elements of your Information Technology environment. Without the availability of complete information backups, this requires a wide range of IT skills, professional team management, and the willingness to work 24x7 until the task is finished.

For two decades, Progent has offered certified expert IT services for businesses throughout the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience with accounting and ERP applications. This breadth of expertise gives Progent the capability to efficiently understand critical systems and organize the surviving components of your IT system following a ransomware attack and rebuild them into a functioning system.

Progent's ransomware team has top notch project management applications to orchestrate the complex recovery process. Progent knows the importance of acting swiftly and in concert with a customer's management and Information Technology staff to prioritize tasks and to get essential services back on line as fast as humanly possible.

Business Case Study: A Successful Ransomware Attack Recovery
A client engaged Progent after their organization was attacked by Ryuk ransomware virus. Ryuk is thought to have been deployed by North Korean state criminal gangs, possibly using strategies leaked from the U.S. National Security Agency. Ryuk seeks specific organizations with little ability to sustain operational disruption and is among the most lucrative instances of crypto-ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturer located in the Chicago metro area with around 500 employees. The Ryuk penetration had disabled all essential operations and manufacturing processes. Most of the client's data protection had been online at the beginning of the attack and were eventually encrypted. The client was pursuing financing for paying the ransom (more than two hundred thousand dollars) and hoping for the best, but ultimately brought in Progent.

"I cannot tell you enough in regards to the care Progent gave us throughout the most stressful period of (our) company's life. We had little choice but to pay the cybercriminals if it wasn't for the confidence the Progent team gave us. That you could get our e-mail and key applications back into operation sooner than five days was beyond my wildest dreams. Each consultant I got help from or e-mailed at Progent was amazingly focused on getting us working again and was working non-stop on our behalf."

Progent worked with the client to quickly get our arms around and assign priority to the most important services that needed to be recovered in order to restart company operations:

  • Active Directory (AD)
  • Email
  • Accounting/MRP
To get going, Progent adhered to ransomware event response industry best practices by isolating and removing active viruses. Progent then began the task of recovering Windows Active Directory, the foundation of enterprise environments built upon Microsoft Windows Server technology. Exchange email will not operate without AD, and the customer's MRP software leveraged SQL Server, which depends on Windows AD for authentication to the data.

Within two days, Progent was able to recover Windows Active Directory to its pre-attack state. Progent then charged ahead with setup and hard drive recovery on the most important applications. All Exchange schema and attributes were usable, which greatly helped the rebuild of Exchange. Progent was also able to locate intact OST data files (Outlook Email Offline Folder Files) on user PCs in order to recover mail information. A recent offline backup of the customer's accounting/ERP software made them able to recover these essential services back online. Although a lot of work was left to recover totally from the Ryuk attack, core services were returned to operations quickly:

"For the most part, the production line operation was never shut down and we produced all customer deliverables."

Over the next couple of weeks important milestones in the recovery process were completed in close cooperation between Progent consultants and the customer:

  • Self-hosted web sites were restored without losing any data.
  • The MailStore Server exceeding 4 million historical messages was brought online and available for users.
  • CRM/Orders/Invoices/AP/AR/Inventory capabilities were completely restored.
  • A new Palo Alto 850 security appliance was brought online.
  • Ninety percent of the user desktops and notebooks were operational.

"A lot of what transpired in the initial days is mostly a blur for me, but my team will not forget the dedication each and every one of you accomplished to help get our company back. I have been working together with Progent for the past 10 years, possibly more, and each time Progent has impressed me and delivered. This event was a testament to your capabilities."

A potential business disaster was avoided due to top-tier professionals, a wide array of technical expertise, and tight collaboration. Although in analyzing the event afterwards the crypto-ransomware virus penetration detailed here would have been identified and prevented with modern cyber security systems and ISO/IEC 27001 best practices, team education, and appropriate security procedures for information protection and proper patching controls, the reality is that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware virus, feel confident that Progent's roster of experts has extensive experience in ransomware virus blocking, mitigation, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), I'm grateful for letting me get rested after we made it through the initial push. All of you did an fabulous effort, and if any of your guys is visiting the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Tukwila
For ransomware system restoration expertise in the Tukwila metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent can give you access to application developers who can modify your Microsoft Business Solutions ERP, MRP, and accounting system applications to meet your unique company requirements. Progent's Microsoft support experts provide expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also provides expert e-Commerce integration services for safe, corporate-wide information sharing as well as interfacing with CRM products.

  • Server Installation Microsoft Exchange 2010 Tukwila Washington Exchange 2010 Server Small Business Network Consulting Tukwila-Lakewood, Washington
  • Server Management Network Engineer Server Virtualization Information Technology Consulting
  • Services Progent's Management Progent's Management Team Computer Network Support Firms
  • SharePoint Online Technical Support Services SharePoint 2013 eDiscovery Center Information Technology Consulting
  • Slackware Linux, Solaris, UNIX Support Services Tukwila-Kent, Washington Ubuntu Linux, Solaris, UNIX IT Services

  • ProSight Spam Filtering Consulting Services
    Award Winning ProSight Spam Filtering Consultants

    Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.

  • Small Office Network Consultants Immediate Small Office Technician

  • Progent Phone Numbers
    Progent Phone Numbers

    For small companies considering Progent's IT outsourcing, consulting, or technical support services, phone 800-993-9400 or send email to

  • Tukwila Locky Ransomware Repair Tukwila-Kent
  • Small Office Small Business Network Consulting Group Small Office Small Business Network Consulting
  • Small Offices Small Business IT Outsourcing Company Cisco and Microsoft Certified Small Business Network Consultant
  • Solaris Engineers Solaris Consulting
  • Solaris with Windows Consulting UNIX, Windows Consultancy
  • SonicWall Firewall Auditor Computer Security SonicWall Ransomware Protection
  • Specialists Microsoft Windows Server 2008 R2 Windows Server 2008 DirectAccess Online Troubleshooting
  • Support Services Helpdesk for Remote Workforce Award Winning At Home Workers Network Consultants

  • Computer Engineer Windows, UNIX, Solaris
    24-7 Windows, UNIX, Solaris Troubleshooting

    If you are producing UNIX-based software on a network that has Microsoft Windows-based servers, desktops, and office productivity products, Progent offers comprehensive information technology outsourcing that allows you to focus on your area of high-value know-how while avoiding the continual hassle of managing your company information system. By using smart network monitoring and by providing online and in-person support as your company needs it, Progent represents an economical way for supporting an IT network that provides excellent availability, protection, and performance. Progent's developer assistance services include comprehensive information technology outsourcing, virtual infrastructure, online and on-site service and troubleshooting, 24x7 monitoring services, and Contact Center services.

  • Support Services Remote Data Backup and Recovery Service Microsoft DPM 2010 Backup Service Technical Consultant
  • Tech Support For Small Business Microsoft Exchange Upgrade Emergency Microsoft Exchange 2019 Server Security Consulting
  • Technology Professional Azure enterprise hybrid cloud solutions Azure VHD Specialists

  • Azure Active Directory Consultant
    24-Hour Microsoft AD DS Consultant Services

    Progent can help you to plan and carry out an efficient migration from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that uses Azure AD DS and AD Connect to unify identity and access management for both on-premises and cloud assets.

  • Teleworkers Consulting Services near Tukwila - IP Voice Solutions Consulting Experts Tukwila-Frederickson Tukwila Work from Home Employees VoIP Technology Consultants Tukwila-Frederickson, Washington
  • Top Cisco Management Information Technology Consulting Firms Cisco Planning Small Business IT Outsourcing Company
  • Top Quality Tukwila Snatch Ransomware System-Restore Tukwila Washington Tukwila Maze Ransomware Business-Recovery Tukwila-Auburn
  • Top Teleworker Data Protection Consultant Offsite Workers Data Protection Engineer

  • Training Operating System
    Operating System One-On-One Training

    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has few competitors. Mid-size companies who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive.

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  • Tukwila At Home Workforce Integration Consulting and Support Services 24-7 Tukwila At Home Workers Infrastructure Consulting Services Tukwila-Federal Way, Washington
  • Tukwila Consulting Expertise for Network Support Firms Tukwila-SeaTac, Washington Consulting for IT Support Providers - Tukwila - Short-Term Staff Augmentation Tukwila-Renton
  • Tukwila Egregor Crypto-Ransomware System-Restoration Tukwila-Renton , Washington, US Urgent Tukwila Crypto-Ransomware Remediation Consultants
  • Tukwila IT Outsourcing Company Tukwila-Federal Way Information Technology Consulting Group
  • Tukwila Network System Support Consultant Tukwila-Burien Technical Support Group
  • Tukwila Ryuk Crypto-Ransomware Regulatory Reporting Tukwila-Auburn Tukwila Hermes Ransomware Forensics Tukwila-Federal Way, WA
  • Tukwila Washington Tukwila Ransomware Blocking Tukwila Crypto-Ransomware Virus Repair Tukwila-Tacoma, WA
  • Tukwila Work from Home Employees Security Solutions Consulting Experts Tukwila-Tacoma Tukwila-Federal Way Remote Workers Consulting Services in Tukwila - Endpoint Security Solutions Guidance
  • Tukwila-Federal Way, WA Award Winning SharePoint 2013 Online Troubleshooting Consultant Microsoft SharePoint Tukwila
  • Tukwila-Frederickson, WA Work from Home Employees Tukwila Assistance - Management Systems Consultants Tukwila-Renton , Washington Telecommuters Consulting nearby Tukwila - Endpoint Management Tools Assistance
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  • Tukwila Conti Ransomware Restoration
  • Tukwila-Lakewood BlackBerry Software Network Consulting Organization BlackBerry Software Migration Consultant Tukwila-Federal Way
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  • Tukwila-SeaTac Tukwila Crypto-Ransomware Ryuk Readiness Audit Tukwila Crypto-Ransomware Preparedness Tukwila-Lakewood, Washington

  • After Hours On Demand Staffing Network Consultant
    24x7x365 Short Term Staffing Remote Support

    Progent's temporary staff augmentation services allow you to respond to sudden increases in demand for network professionals without incurring the costs and delays associated with identifying and recruiting reliable technical help and without increasing your permanent workforce.

  • 24/7/365 Tukwila Dharma Ransomware Business-Recovery Tukwila-Federal Way, WA
  • Tukwila-SeaTac, WA Offsite Workforce Assistance in Tukwila - Collaboration Systems Guidance Tukwila Offsite Workforce Tukwila Consulting Services - Collaboration Systems Consultants

  • Consultancy Flexential Tampa Data Center
    Flexential Colocation Center Technology Professional

    Progent makes use of the Flexential Tampa data center mainly to deliver private cloud hosting. Progent has a group of network consultants located in the Tampa area, and Progent can also provide remote support from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior disaster recovery/business continuity planning consultants. Progent can also assist you to plan and implement a migration to the Flexential facility with services such as planning solution configuration, recommending hardware components, system configuration and testing, troubleshooting, streamling remote network management, and educating your IT support team.

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  • Urgent Microsoft 365 OneNote Integration Consulting Services Microsoft Certified Office 365 PowerPoint Integration Integration Support
  • Windows 10 OneDrive Technical Support Services Windows 10 Training Remote Support
  • Windows 2003 Remote Technical Support IT Consultant Windows 2003 Server
  • Windows 2022 Hyper-V Consultants Technical Support Services Windows Server 2022 Hotpatching

  • Immediate Support and Setup Temporary Staff Augmentation Services
    On Demand IT Staffing Services Integration

    Progent's short-term staff augmentation services allow businesses to respond to sudden increases in demand for IT support personnel without dealing with the expense and delays that come with vetting and recruiting reliable technical workers and without increasing your full-time head count.

  • Windows 7 Migration Network Consulting Microsoft Windows 7 Upgrade Online Troubleshooting
  • Windows Security Consulting Company Tukwila-Tacoma, WA Microsoft Windows Server 2016 Computer Support Firms Tukwila-Federal Way, WA
  • Windows Server 2019 migration Online Help Windows Server 2019 Encrypted Networks Engineers

  • Engineers Dynamics GP System Upgrade Planning
    Microsoft Dynamics GP System Migration Consult

    Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains ERP software for over two decades and Progent has provided integration, customization, education, and troubleshooting services since the platform's original release. Progent offers advanced expertise for upgrading out of date Dynamics GP ERP systems. Progent can help you to plan, pilot, and implement an efficient migration from a an outdated release of GP to the newest version of Dynamics GP.

  • Windows Server 2022 Windows Defender ATP Outsourcing Windows Server 2022 Hybrid Configuration Support
  • Wireless Security Network Engineer WiFi Computer Engineer
  • Work at Home Employees Consulting Experts near Tukwila - Call Desk Solutions Consulting Tukwila-Kent, Washington 24x7 Remote Workforce Assistance near Tukwila - Help Desk Call Center Augmentation Consulting Tukwila-Renton , Washington

  • Emergency QTS/Herakles Sacramento Colocation Center Consultant Services
    QTS Sacramento Colocation Center Professional

    The QTS Data Center is situated in the seismically-stable Natomas area of Sacramento, CA. If your business is now using the QTS data center as a colocation facility or if your company is planning on migrating your primary or disaster recovery equipment to Herakles/QTS, Progent offers a range of affordable services that include colocation migration, equipment installation and updates, network optimization, project management, virtualization configuration, remote network monitoring, automated network management, software programming, business continuity solutions, data security assessment, and the support of Progent's Test Lab.

  • virtual desktop delivery Services Troubleshooting Citrix VM desktops
  • Tukwila-SeaTac, WA Tukwila Crypto-Ransomware Cleanup
  • wireless IP phone security Consultant wireless IP phones and CUCM IT Consultant
  • wireless IP phones and CUCM Professionals wireless VoIP phone and Aironet APs Network Engineer
  • Tukwila Sodinokibi Ransomware Removal Tukwila-Lakewood, WA

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