Crypto-Ransomware : Your Worst IT Nightmare
Ransomware  Recovery ExpertsRansomware has become a too-frequent cyberplague that represents an enterprise-level threat for businesses of all sizes vulnerable to an attack. Multiple generations of ransomware such as CrySIS, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for a long time and continue to inflict damage. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, plus frequent unnamed malware, not only encrypt on-line data files but also infect most configured system restores and backups. Information synchronized to cloud environments can also be corrupted. In a poorly architected data protection solution, it can make automatic restoration hopeless and basically sets the network back to zero.

Getting back on-line programs and information after a crypto-ransomware attack becomes a race against the clock as the victim tries its best to stop the spread and eradicate the ransomware and to resume business-critical activity. Due to the fact that crypto-ransomware requires time to spread, assaults are frequently launched on weekends, when successful penetrations may take more time to recognize. This multiplies the difficulty of promptly marshalling and coordinating a knowledgeable mitigation team.

Progent provides a variety of help services for protecting Tukwila organizations from crypto-ransomware events. These include staff education to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based threat defense to discover and quarantine day-zero modern malware assaults. Progent also offers the assistance of veteran crypto-ransomware recovery professionals with the talent and perseverance to rebuild a breached network as soon as possible.

Progent's Ransomware Restoration Support Services
After a ransomware attack, paying the ransom in Bitcoin cryptocurrency does not guarantee that criminal gangs will return the needed codes to unencrypt any or all of your data. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their data even after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well above the average ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The alternative is to piece back together the critical elements of your Information Technology environment. Without access to essential data backups, this requires a wide complement of IT skills, professional project management, and the willingness to work non-stop until the task is finished.

For twenty years, Progent has provided expert Information Technology services for businesses throughout the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded top industry certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have garnered internationally-recognized industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has experience in accounting and ERP software solutions. This breadth of expertise gives Progent the capability to efficiently determine necessary systems and organize the remaining pieces of your IT environment following a ransomware event and configure them into an operational network.

Progent's ransomware team of experts deploys top notch project management systems to coordinate the complicated restoration process. Progent knows the urgency of working rapidly and in concert with a customer's management and Information Technology staff to prioritize tasks and to get the most important services back on line as soon as humanly possible.

Case Study: A Successful Ransomware Virus Recovery
A client contacted Progent after their network was brought down by Ryuk ransomware virus. Ryuk is thought to have been created by North Korean government sponsored cybercriminals, suspected of using strategies leaked from the United States National Security Agency. Ryuk goes after specific companies with little or no room for disruption and is one of the most profitable iterations of ransomware viruses. Well Known organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturing business located in Chicago and has around 500 employees. The Ryuk attack had paralyzed all essential operations and manufacturing capabilities. The majority of the client's information backups had been on-line at the time of the intrusion and were damaged. The client was actively seeking loans for paying the ransom demand (exceeding $200,000) and wishfully thinking for good luck, but ultimately made the decision to use Progent.


"I can't tell you enough about the care Progent gave us throughout the most critical time of (our) businesses life. We would have paid the Hackers if not for the confidence the Progent team provided us. That you were able to get our e-mail and important servers back sooner than seven days was amazing. Every single expert I interacted with or texted at Progent was hell bent on getting our system up and was working breakneck pace on our behalf."

Progent worked hand in hand the client to quickly identify and prioritize the mission critical elements that needed to be recovered in order to resume departmental operations:

  • Active Directory (AD)
  • Electronic Mail
  • MRP System
To get going, Progent adhered to Anti-virus event mitigation industry best practices by halting lateral movement and disinfecting systems. Progent then initiated the process of rebuilding Windows Active Directory, the heart of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange Server messaging will not work without Windows AD, and the client's MRP applications used Microsoft SQL, which depends on Windows AD for access to the databases.

In less than two days, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then completed rebuilding and hard drive recovery on needed systems. All Microsoft Exchange Server schema and attributes were usable, which greatly helped the restore of Exchange. Progent was also able to assemble intact OST data files (Outlook Off-Line Data Files) on team workstations and laptops in order to recover email data. A recent off-line backup of the customer's financials/ERP software made them able to restore these required programs back on-line. Although a large amount of work was left to recover totally from the Ryuk attack, core services were restored rapidly:


"For the most part, the production manufacturing operation was never shut down and we made all customer sales."

During the next few weeks key milestones in the recovery project were achieved through close cooperation between Progent team members and the client:

  • In-house web sites were returned to operation with no loss of information.
  • The MailStore Exchange Server with over 4 million archived messages was brought online and accessible to users.
  • CRM/Orders/Invoices/AP/Accounts Receivables (AR)/Inventory modules were 100% recovered.
  • A new Palo Alto 850 security appliance was installed.
  • Ninety percent of the user desktops were functioning as before the incident.

"So much of what was accomplished those first few days is mostly a blur for me, but we will not soon forget the care all of your team accomplished to help get our company back. I have been working together with Progent for at least 10 years, maybe more, and each time I needed help Progent has come through and delivered as promised. This event was a Herculean accomplishment."

Conclusion
A possible enterprise-killing disaster was evaded by hard-working professionals, a broad spectrum of IT skills, and close collaboration. Although in analyzing the event afterwards the ransomware virus attack described here would have been shut down with up-to-date security systems and ISO/IEC 27001 best practices, staff education, and properly executed incident response procedures for information backup and keeping systems up to date with security patches, the fact is that government-sponsored cyber criminals from Russia, China and elsewhere are relentless and will continue. If you do fall victim to a crypto-ransomware incursion, remember that Progent's roster of professionals has a proven track record in crypto-ransomware virus blocking, remediation, and information systems restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others who were involved), thanks very much for letting me get some sleep after we made it past the first week. Everyone did an fabulous effort, and if any of your team is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Tukwila
For ransomware system recovery expertise in the Tukwila area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Citrix consultants can help you to assess the potential business benefits of the available versions of Citrix Essentials for Hyper-V, help you to integrate Citrix management tools in your Microsoft Hyper-V environment, and show you how you can deploy Citrix Essentials to enhance the performance, availability, flexibility, and fault tolerance of your virtualized environment while lowering the cost of equipment and operations and simplifying management tasks.

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    Progent's Cisco CCIE wireless network infrastructure consultants offer remote or on-premises configuration and troubleshooting support to help your organization to plan, configure, update, optimize, manage and debug Aironet wireless AP environments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity solution that is easy to administer and expand. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and configuration of Aironet wireless access points to work with your unique workplace layout, construction, and expected network traffic.

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    Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-based devices designed as value-priced wireless solutions for small offices. Progent's Cisco CCIE-certified wireless network infrastructure consultants offer online or on-premises integration and troubleshooting support to help your organization to plan, configure, upgrade, optimize, administer and debug Cisco Small Business wireless access point deployments of any size or topology.

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    Microsoft SQL Server 2005 delivers powerful, familiar tools to computer experts as well as to information workers, reducing the difficulty of designing, deploying, administering, and accessing company information and analytical applications on platforms ranging from handheld devices to enterprise information systems. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consultant with hands-on experience and broad knowledge in planning and building information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Microsoft Lync Server 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, as well as IP-based and public switched telephone network (PSTN) calling. Lync Server 2010 can extend the functionality of Exchange Server, SharePoint Server and Office or Microsoft 365 and simplify administration through integration with Windows AD. Lync 2010 can also cut expenses by doing away with VoIP equipment and subscription services, PBX gear, or legacy teleconferencing solutions. Progent's certified unified communications consultants offer online and on-premises support services to help your company to manage and troubleshoot your existing Lync 2010 deployment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also help you to plan and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.

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    Microsoft Forefront Threat Management Gateway builds on the proven security technologies of Internet Security and Acceleration Server 2006 and provides a centrally managed Internet gateway that delivers a one-server solution for an array of security functions such as an multi-layer firewall, URL filtering, malware inspection, IPS, reputation services, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting capabilities, permits custom reports generated by SQL Server, works with Active Directory to simplify policy enforcement, and can be installed as a virtual server to lower costs and improve recoverability. Progent's Microsoft-certified engineers can help you to design and execute pilot and production deployments; integrate Forefront TMG 2010 with Windows Server 2008, AD, SQL Server, Exchange Server 2010, and SharePoint; set up Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent's consultants can also help your organization to migrate economically to Microsoft Forefront Threat Management Gateway from any version of ISA Server.

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    Progent can help you with every stage of Microsoft Azure migration including requirements definition, readiness evaluation, solution architecture, pilot testing, implementation, centralized administration, performance tuning, license management, disaster recovery strategies, security planning, and compliance validation. Progent can assist you to configure and troubleshoot firewalls and VPN connections so that your users can safely access to Azure-based resources, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also assist your organization to create a hybrid cloud environment that transparently integrates on-premises datacenters with Azure services.

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    Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and maintaining messaging systems for businesses in the and throughout the U.S. Progent offers economical Microsoft Exchange Servers consulting services to make sure that your email environment features protection, service continuity, easy access for off-site and mobile users, time-saving administrative utilities, and seamless integration with telecommunications. Progent provides consulting and support services for Microsoft Exchange 2016, Exchange 2013 Server, Exchange 2010 Server, MS Exchange 2007 Server, Exchange 2003, and MS Exchange 2K. Progent can also help small or medium businesses to upgrade to MS Exchange 2016 or MS Exchange 2013 Server.

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    Even if your business has a minimal network support staff and a modest IT budget, your information network can still have the same high availability and responsiveness that once required a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-expert and Cisco-certified IT consultants, the latest network management products for 24x7 monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your mission-critical network applications and servers up and running.

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    Progent can help your business in any and all facets of your upgrade to Exchange Server 2016 such as planning high availability infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; planning, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company deploy and maintain Cisco's security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and provide the flexibility to evolve with your changing business requirements. Progent's Cisco-Premier network experts support Cisco's comprehensive family of hardware and software aimed at preventing information pilfering, virus and worm assaults, DDoS attacks, and other threats to your network. Progent can help you integrate Cisco technology to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central client access control framework for user authentication, permissions, and tracking from an easy-to-use Web interface.

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    Progent's Microsoft-authorized consultants can help you rationalize the business case for deploying SharePoint Server 2007, consult with you on the appropriate version of SharePoint Server for your circumstances, provide setup and deployment services, help you to install Microsoft SQL Server as a back-end database manager, improve your network integrity, integrate your off-the-shelf and customized application programs to operate with Microsoft SharePoint Server 2007, design a company-wide security strategy that includes portal technology, and provide troubleshooting and Help Desk support.

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    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that enhances cloud integration, works with the most popular smart phones and tablets, allows single sign-on with Azure AD, and strengthens security. Dynamics 2015 R2 also streamlines reporting, incorporates nine new Workflows, expands the Web Client, and adds more than 100 improvements to various applications. Progent's team of Microsoft-certified consultants have the depth and breadth of knowledge and hands-on experience to address the critical IT and business challenges involved with deploying and managing Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the business value of your investment in this powerful platform.

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    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, in the trenches of IT service, executing a broad variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not just expert IT skills, but also a consultant with proven approaches for using technical knowledge to solve real-world network problems efficiently.

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