Crypto-Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Remediation ProfessionalsRansomware has become a modern cyberplague that presents an enterprise-level danger for organizations unprepared for an assault. Versions of ransomware like the Reveton, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been circulating for years and continue to cause harm. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, as well as more as yet unnamed malware, not only do encryption of on-line data files but also infiltrate many available system restores and backups. Files replicated to off-site disaster recovery sites can also be rendered useless. In a poorly designed environment, this can make automated restoration useless and basically knocks the entire system back to zero.

Getting back on-line applications and information after a ransomware event becomes a race against the clock as the victim struggles to stop lateral movement and cleanup the ransomware and to restore enterprise-critical activity. Since ransomware needs time to replicate, attacks are often launched during nights and weekends, when attacks may take longer to recognize. This compounds the difficulty of promptly mobilizing and coordinating a capable mitigation team.

Progent has a variety of services for securing Tukwila organizations from ransomware penetrations. Among these are team training to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to deployment of modern security gateways with artificial intelligence capabilities to automatically identify and quarantine day-zero threats. Progent also provides the assistance of experienced ransomware recovery engineers with the talent and commitment to rebuild a breached environment as soon as possible.

Progent's Crypto-Ransomware Recovery Services
Soon after a crypto-ransomware penetration, even paying the ransom in Bitcoin cryptocurrency does not guarantee that criminal gangs will return the needed codes to decipher all your information. Kaspersky Labs ascertained that seventeen percent of crypto-ransomware victims never recovered their information after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller organizations. The other path is to piece back together the mission-critical parts of your IT environment. Absent access to full information backups, this requires a broad complement of skill sets, well-coordinated project management, and the capability to work non-stop until the recovery project is over.

For twenty years, Progent has made available professional Information Technology services for businesses throughout the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have attained high-level industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-renowned certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience in financial systems and ERP software solutions. This breadth of expertise gives Progent the ability to quickly ascertain critical systems and re-organize the surviving parts of your network system following a ransomware attack and assemble them into a functioning network.

Progent's security team utilizes best of breed project management systems to coordinate the complicated recovery process. Progent knows the urgency of acting quickly and in concert with a client's management and Information Technology staff to assign priority to tasks and to get key systems back online as fast as possible.

Customer Case Study: A Successful Ransomware Virus Restoration
A customer engaged Progent after their network was attacked by the Ryuk ransomware. Ryuk is believed to have been created by North Korean government sponsored cybercriminals, suspected of using technology exposed from the United States National Security Agency. Ryuk goes after specific companies with little room for operational disruption and is one of the most profitable incarnations of ransomware malware. Major victims include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing company headquartered in Chicago with around 500 employees. The Ryuk intrusion had frozen all essential operations and manufacturing processes. Most of the client's data protection had been on-line at the time of the attack and were eventually encrypted. The client was taking steps for paying the ransom (in excess of two hundred thousand dollars) and wishfully thinking for the best, but ultimately engaged Progent.

"I canít thank you enough about the expertise Progent gave us throughout the most stressful time of (our) companyís life. We may have had to pay the hackers behind this attack except for the confidence the Progent team afforded us. The fact that you could get our e-mail and production applications back on-line sooner than 1 week was beyond my wildest dreams. Every single expert I talked with or messaged at Progent was urgently focused on getting my company operational and was working 24/7 on our behalf."

Progent worked with the customer to rapidly understand and prioritize the most important applications that had to be recovered to make it possible to resume departmental operations:

  • Active Directory (AD)
  • Microsoft Exchange Server
  • MRP System
To begin, Progent followed ransomware penetration mitigation best practices by halting the spread and cleaning systems of viruses. Progent then initiated the steps of restoring Microsoft AD, the foundation of enterprise networks built upon Microsoft technology. Exchange email will not work without AD, and the businessesí financials and MRP applications utilized Microsoft SQL Server, which needs Windows AD for access to the information.

In less than two days, Progent was able to re-build Windows Active Directory to its pre-intrusion state. Progent then performed reinstallations and storage recovery of key systems. All Microsoft Exchange Server ties and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was able to locate non-encrypted OST data files (Outlook Offline Data Files) on various desktop computers to recover mail data. A not too old offline backup of the businesses manufacturing systems made it possible to return these essential programs back online. Although a lot of work remained to recover totally from the Ryuk damage, the most important systems were restored rapidly:

"For the most part, the production manufacturing operation survived unscathed and we produced all customer shipments."

Over the next month critical milestones in the recovery process were completed through tight cooperation between Progent team members and the customer:

  • Internal web sites were restored with no loss of data.
  • The MailStore Server containing more than 4 million historical messages was restored to operations and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory modules were fully functional.
  • A new Palo Alto 850 firewall was brought online.
  • Ninety percent of the user PCs were operational.

"So much of what went on during the initial response is nearly entirely a haze for me, but my team will not soon forget the countless hours all of the team put in to help get our company back. I have trusted Progent for the past 10 years, possibly more, and every time Progent has outperformed my expectations and delivered as promised. This time was a Herculean accomplishment."

A possible business catastrophe was evaded due to hard-working professionals, a broad array of knowledge, and close collaboration. Although in analyzing the event afterwards the ransomware virus attack described here should have been prevented with modern security technology and NIST Cybersecurity Framework best practices, user and IT administrator education, and well designed security procedures for information backup and applying software patches, the fact remains that state-sponsored hackers from Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware penetration, feel confident that Progent's team of experts has a proven track record in ransomware virus blocking, removal, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), thanks very much for making it so I could get rested after we got past the initial push. Everyone did an impressive effort, and if anyone is around the Chicago area, dinner is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Tukwila
For ransomware cleanup consulting in the Tukwila area, call Progent at 800-462-8800 or see Contact Progent.

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    System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and dependable uptime for critical applications by providing centralized, cross-platform monitoring of IT infrastructure installed throughout on-premises systems and cloud environments. Progent's SCOM consulting group offers advanced remote and onsite expertise to help organizations of any size to plan, implement, tune, enhance and troubleshoot SCOM 2016 solutions. Progent can assist your company to migrate to SCOM 2016 from older releases or from other monitoring products, or integrate a variety of monitoring systems into a unified IT management solution. Progent can also show you how to expand your SCOM 2016 scope to incorporate infrastructure based in public clouds including Microsoft Azure and Amazon AWS.

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    Small to mid-sized businesses can now get all the benefits of System Center Operations Manager and also have quick access to Progentís Microsoft and Cisco Premier IT consulting professionals. With Progent's economically priced network support programs, small and midsize businesses can choose a basic System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports Operations Manager 2007 to provide small company networks world-class reliability, protection, and productivity.

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    Network Monitoring Remote Technical Support

    Remote 24x7 network monitoring, proactive alerts, and actionable analytical reporting are crucial to preserving the proper operation of your IT system and avoiding preventable and expensive disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of any size can get a degree of protection that was previously limited to enterprises. Progent offers a variety Remote Monitoring and Management options delivered as economical service packages created to assist you to detect and resolve a an array of IT network issues before they get big enough to disrupt productivity.

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    Progent's Cisco Meraki wireless access point consultants provide online and on-premises support services to help organizations of all sizes to design, deploy, maintain, expand or troubleshoot Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology such as Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive ecosystem that provides the same connectivity, performance, security compliance, ease of management and availability for wired and wireless clients irrespective of their mobility or device.

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    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your servers, peripherals {like scanners, network appliances such as switches and Wi-Fi access points, and Internet-of-Things devices such as alarms and health monitors.

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    Progent's network engineers can help you to streamline desktop software update management by delivering support for administration platforms like System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services (WSUS).

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    Progentís Cisco-Certified technology consultants offer professional PIX Firewall consulting services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector threat protection, and secure access services. Extending from compact, easy-to-install desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy combination of security, speed and reliability for information networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive administrative tools. Progentís network consultants can help you select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Cisco-certified Wi-Fi networking experts can provide online and onsite consulting and troubleshooting services to assist you to plan, configure, administer, optimize, and repair wireless deployments that incorporate Cisco's Meraki APs. Progent can also help you to plan and implement hybrid environments that integrate on-premises and cloud-hosted resources and that deliver seamless connectivity, enhanced security, unified management, and dependable performance for all your wired and wireless endpoints.

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  • Technical Consultant Microsoft Teams Migration from Skype for Business Specialists Microsoft Teams Active Directory Federation Services
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    Progent's Microsoft-certified relational database consultants offer businesses of any size online DBA and programming services for popular database platforms including MS SQL Server, Oracle, MySQL, and Office Access. Services offered by Progent include software installation and integration, database architecture and coding, administration support, replication solutions, capacity planning, tuning, migration, security and compliance, backup/restore systems, troubleshooting, and webinar training.

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    Progent can provide the support of a certified VMware VCDX expert to help your organization design, deploy, manage and repair VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, private and public clouds, or hybrid systems. Progent can provide world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that deliver high uptime, fault tolerance, and application mobility.

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  • 24/7/365 Windows and Solaris Integration Support
    Windows and UNIX Consult

    If your business network mixes UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can help you to integrate your computers into a unified network that allows all your OS platforms to run side by side for simple administration, transparent information exchange, high availability, enhanced throughput, and strong security. Progent's UNIX and Microsoft Windows coexistence support services include IT architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online network support and repair, in-person technical support, and Help Desk outsourcing.

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  • Intune and Apple iOS Consultants
    Intune Endpoint Protection Consultants

    Progent's Intune consultants can assist you to understand the business case for utilizing Microsoft Intune for configuring and managing your mobile computers including notebooks, smartphones, and tablets powered by Windows, Apple iOS, and Android. Progent can assist your company to define policies, set up test environments to evaluate the appropriateness of Intune for your environment, deploy Intune across your enterprise, combine Intune with SCCM for unified change management, and provide ongoing support for your Intune solution.

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  • Tukwila-Tacoma Outsourcing IT Support SQL Server 24x7 Information Technology Integrators Microsoft SQL Server 2016 Tukwila, U.S.A.
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  • On-site Support Azure AD Hybrid
    Active Directory Multi-factor Authentication Remote Support Services

    Progentís consultants can assist you to design and implement an efficient move from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that deploys Azure AD Domain Services and AD Connect to centralize identity services for both onsite and cloud resources.

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  • Urgent Help Desk Management Services Technology Consulting Urgent Network Support Help Desk Services Remote Support
  • VMware NSX Software Defined Data Center Consulting Consultant VMware NSX Virtual Networking
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  • Virtual Server Private Cloud Hosting Professionals Consultancy Private Clouds for Small Businesses

  • Top Quality Microsoft Windows Small Business Network Support
    Computer Consulting Company Microsoft Office XP

    Progent applies no startup fee and asks no retainer for support services provided during normal business hours. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be forced to allow simple problems to stay unaddressed. .

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  • Exchange 2013 Outlook Web App Network Consultants
    Exchange 2013 Project Planning Technical Support

    Exchange Server 2013 includes significant improvements to the functionality of its predecessor Exchange Server 2010 and delivers important new features plus a revamped structure. These improvements affect vital facets of IT like manageability, availability, security and compliance, cost of ownership, teamwork, scalability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can help you evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, create an efficient test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable remote consulting and support and management for Exchange 2013.

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  • Windows 2003 Online Consulting Consultant Windows Server 2003
  • Windows 2012 Failover Clustering Computer Consultants Top Rated Failover Clusters Windows Server 2012 R2 Integration
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  • Dynamics GP Great Plains Software Consulting Services
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    Progentís Microsoft certified consultants offer a range of consulting services for Dynamics GP. Dynamics GP is a Microsoft financial package and corporate management tool based, like all Microsoft accounting solutions, on the expandable and popular foundation of Windows technology. Dynamics GP/Great Plains 2010, the latest edition of Microsoft financial software in the Microsoft Dynamics GP line, provides an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP/Great Plains is simple to deploy and configure, and with its segmented design you can purchase only the capability you currently need, with the ability to add users and increase functionality in the future. Progentís Dynamics GP/Great Plains Software support engineers can show you how to install, configure and administer Microsoft Dynamics GP/Great Plains 2010 and also earlier versions of Microsoft Dynamics GP.

  • Windows and Solaris Professionals 24 Hour Windows, UNIX, Solaris IT Consultant
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  • Work at Home Employees Tukwila Consulting - Help Desk Call Center Augmentation Consultants Tukwila-Tacoma, Washington Tukwila Teleworkers Help Desk Solutions Consulting Experts

  • Helpdesk Management Services Remote Technical Support
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    Progentís Co-managed Help Desk service allows your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's roster of certified desktop support engineers and subject matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the top shared professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

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