Ransomware : Your Crippling IT Nightmare
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a modern cyber pandemic that represents an existential danger for businesses unprepared for an assault. Versions of ransomware like the Reveton, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been around for a long time and still inflict harm. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, along with frequent unnamed malware, not only encrypt online information but also infect all available system protection. Information synchronized to cloud environments can also be corrupted. In a poorly architected data protection solution, it can make automated recovery impossible and basically knocks the network back to zero.

Recovering services and information following a ransomware attack becomes a race against time as the victim struggles to stop lateral movement and clear the ransomware and to restore mission-critical operations. Since ransomware takes time to move laterally, penetrations are frequently launched on weekends, when successful attacks tend to take more time to recognize. This compounds the difficulty of rapidly mobilizing and orchestrating a capable mitigation team.

Progent has a range of solutions for securing Tukwila organizations from ransomware events. Among these are user training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus deployment of next-generation security gateways with machine learning capabilities to intelligently discover and suppress new cyber attacks. Progent in addition offers the services of expert crypto-ransomware recovery consultants with the skills and commitment to rebuild a compromised environment as quickly as possible.

Progent's Ransomware Restoration Help
Subsequent to a ransomware event, sending the ransom demands in Bitcoin cryptocurrency does not guarantee that cyber hackers will provide the needed keys to decrypt any of your information. Kaspersky ascertained that 17% of ransomware victims never restored their information after having paid the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET determined to be around $13,000 for smaller businesses. The fallback is to setup from scratch the vital components of your Information Technology environment. Without access to essential system backups, this requires a wide complement of IT skills, top notch project management, and the ability to work continuously until the recovery project is completed.

For decades, Progent has offered professional Information Technology services for companies across the US and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have earned advanced industry certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized certifications including CISA, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience in financial systems and ERP software solutions. This breadth of experience affords Progent the capability to efficiently identify critical systems and consolidate the remaining parts of your network system following a crypto-ransomware penetration and assemble them into a functioning network.

Progent's recovery team utilizes top notch project management tools to coordinate the complex restoration process. Progent appreciates the importance of acting swiftly and in unison with a client's management and IT team members to assign priority to tasks and to put the most important services back on-line as soon as possible.

Case Study: A Successful Ransomware Intrusion Restoration
A customer escalated to Progent after their network was penetrated by Ryuk ransomware. Ryuk is generally considered to have been launched by North Korean state sponsored cybercriminals, possibly using techniques exposed from the United States NSA organization. Ryuk seeks specific businesses with little tolerance for operational disruption and is among the most profitable incarnations of ransomware malware. Major victims include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturer headquartered in Chicago and has about 500 employees. The Ryuk penetration had brought down all company operations and manufacturing processes. Most of the client's backups had been directly accessible at the time of the attack and were damaged. The client was taking steps for paying the ransom (in excess of $200,000) and praying for the best, but ultimately utilized Progent.


"I cannot speak enough in regards to the care Progent provided us during the most fearful time of (our) companyís life. We had little choice but to pay the cyber criminals if not for the confidence the Progent group afforded us. That you were able to get our messaging and essential applications back online in less than seven days was incredible. Every single expert I interacted with or messaged at Progent was laser focused on getting our company operational and was working 24 by 7 to bail us out."

Progent worked hand in hand the customer to quickly assess and assign priority to the mission critical systems that had to be recovered in order to restart company operations:

  • Windows Active Directory
  • Exchange Server
  • Financials/MRP
To begin, Progent followed Anti-virus penetration response best practices by halting lateral movement and performing virus removal steps. Progent then initiated the work of rebuilding Microsoft AD, the core of enterprise environments built on Microsoft technology. Microsoft Exchange Server email will not operate without AD, and the customerís financials and MRP software used Microsoft SQL, which needs Active Directory for security authorization to the database.

In less than 48 hours, Progent was able to restore Active Directory services to its pre-virus state. Progent then helped perform rebuilding and hard drive recovery on mission critical applications. All Exchange schema and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was able to assemble intact OST data files (Microsoft Outlook Off-Line Folder Files) on various workstations and laptops in order to recover email information. A not too old off-line backup of the customerís financials/ERP software made them able to recover these essential services back online for users. Although a lot of work was left to recover completely from the Ryuk damage, critical services were restored quickly:


"For the most part, the assembly line operation survived unscathed and we made all customer orders."

Over the next month key milestones in the recovery process were achieved in close cooperation between Progent consultants and the customer:

  • Internal web applications were returned to operation without losing any information.
  • The MailStore Exchange Server exceeding four million historical messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory Control capabilities were fully recovered.
  • A new Palo Alto 850 security appliance was deployed.
  • 90% of the user PCs were fully operational.

"A lot of what went on in the early hours is mostly a fog for me, but we will not soon forget the countless hours each and every one of your team accomplished to give us our business back. Iíve utilized Progent for the past 10 years, possibly more, and every time I needed help Progent has impressed me and delivered as promised. This situation was a Herculean accomplishment."

Conclusion
A possible company-ending catastrophe was averted due to hard-working professionals, a wide spectrum of subject matter expertise, and close teamwork. Although in hindsight the ransomware incident detailed here would have been prevented with advanced cyber security technology solutions and ISO/IEC 27001 best practices, staff education, and well designed security procedures for backup and proper patching controls, the fact remains that government-sponsored hackers from Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware virus, feel confident that Progent's team of professionals has extensive experience in ransomware virus defense, removal, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thanks very much for making it so I could get rested after we got through the initial fire. Everyone did an impressive effort, and if anyone that helped is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

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  • Tukwila Avaddon Crypto-Ransomware Remediation Tukwila-Auburn
  • SQL Server 2016 SSRS On-site Support SQL Server 2016 Database Migration Technical Support
  • Services Exchange 2007 to Exchange 2010 Upgrade Exchange Upgrade Professional
  • SharePoint 2019 Information Rights Management Specialists SharePoint 2019 and SQL Server Remote Troubleshooting

  • Network Security Scan Consultancy
    Wireless Security Scan Consultants

    Progent offers two ultra-affordable service packages designed to allow small companies to get an impartial network security assessment from a certified security engineer. With Progent's External Network Security Inventory Scan, an engineer administers a comprehensive examination of your network from outside your company firewall to determine possible risks in the security profile you expose to the public. With Progent's Internal Security Inventory Scan, a security expert executes a network scan from a secure machine within your company firewall to evaluate vulnerabilities to inside assaults. The two security inventory packages are configured and executed from a secured external site.

  • Small Business IT Consulting Companies Windows 10 Migration IT Consultants Windows 10 Configuration

  • Immediate Solaris Remote Consulting Services
    Linux Online Consult

    Progent offers national remote technical support and consulting services for businesses who operate UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX and Microsoft Windows technology. Remote network consulting provides optimum leverage for your IT budget by protecting client productivity and shortening the time billed for network analysis and repair. Advanced remote access utilities and skilled technicians and engineers allow Progent to handle most IT issues without wasting time and expense by traveling to your location. In most of situations your network problems can be dealt with by telephone or via a mix of phone support and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISA premier security specialists to help you with the most challenging network issues.

  • Small Office Server Consultant Small Business Small Business IT Support Firm
  • Solaris On-site Technical Support Solaris Consultant

  • System Center 2016 Virtual Machine Manager Troubleshooting
    System Center 2016 and Intune Integration

    Small to middle size companies can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and also have fast access to Progentís Microsoft Premier network support experts. With Progent's economically priced network service packages, small businesses can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide small business information systems world-class availability, protection, and productivity.

  • Specialist Meraki MR32 Access Point Technical Consultant Meraki Wi-Fi AP Management
  • Specialists Exchange 2013 Load Balancing Consultants Exchange 2013 DAG
  • Supplemental Service Desk Troubleshooting Shared Help Desk Support and Integration
  • Tukwila Ryuk Crypto-Ransomware Infection System-Restore Tukwila-Frederickson, Washington
  • Support and Setup BlackBerry Exchange BlackBerry Software On-site Technical Support
  • Tukwila Ryuk Ransomware Infection Mitigation Case Study Tukwila-Auburn, Washington, United States
  • System Center 2012 Operations Manager Online Technical Support 24 Hour IT Consulting Microsoft SCOM 2012

  • Largest Microsoft Hyper-V Virtual Server Administration IT Consulting
    Online Help Microsoft Hyper-V 3.0

    Progent's certified professionals can assist you to analyze the potential benefits of Hyper-V-powered virtualization for your business, perform test installations to verify Hyper-V's compatibility with your production software, evaluate your network infrastructure for smooth performance with virtualization technology, assist you in upgrading to Microsoft Windows Server 2008 and configuring Hyper-V, train your network management personnel to monitor and administer Hyper-V, offer expert consulting support for improving the security of your virtual machines, establish and test business continuity procedures that maximize network availability, and provide continuing consulting and maintenance including low-cost remote troubleshooting and comprehensive Help Desk services.

  • System Center 2016 and Exchange Integration Technical Support Services Microsoft Certified Online Consulting System Center 2016 and Linux Integration
  • System Consulting Tukwila-Burien Tukwila, Washington Network Consulting Companies
  • Tukwila Netwalker Crypto-Ransomware System-Rebuild Tukwila-SeaTac, Washington
  • Telecommuter Services IT Consultants Helpdesk for Telecommuters Support and Setup
  • Top Cisco Network Management Outsourcing IT Support Cisco Network Management Small Office IT Consultant
  • Top Linux Network Monitoring, Nagios and MRTG Technology Professional Largest Nagios for Linux Specialists
  • Top Quality Engineer 64-bit Server 64-bit Computing Consultancy
  • Top Ranked Microsoft Office System Networking Support Microsoft Office 2000 Outsource IT
  • Top Rated Cisco CUBE and ISR Routers Remote Consulting Cisco CUBE Integration Computer Consulting
  • Top Rated Network Consultant Sales Assistance for Network Support Reselling Network Support Information Technology Consulting

  • Consultants NLB Testing
    Disaster Recovery Test Lab Engineer

    The Progent Test and Training Lab located at the QTS Data Center can be used for testing mission-critical applications, creating efficient migration procedures, evaluating and optimizing performance, designing or validating business continuity strategies, mitigating compatibility issues, and building training environments for the latest products and technologies. For Progent clients who lack adequate internal resources to assemble proper test environments, the lab cuts capital outlay and engineering risk and helps keep critical IT projects on schedule.

  • Troubleshooting Remote Access Top VPN Support and Setup
  • Tukwila Crypto-Ransomware Attack Operational Recovery Tukwila-Auburn, WA Tukwila Conti Crypto-Ransomware Remediation Tukwila-Frederickson
  • Tukwila Offsite Workforce Cloud Solutions Consulting Tukwila Washington, USA Tukwila Telecommuters Cloud Integration Solutions Guidance
  • Tukwila Teleworkers Collaboration Technology Consultants Tukwila-Lakewood, WA Remote Workers Tukwila Expertise - Collaboration Technology Consulting and Support Services Tukwila-Federal Way, WA
  • Tukwila Washington Top Rated BlackBerry Small Office IT Consultant BlackBerry Email IT Specialist Tukwila-Auburn, WA
  • Tukwila, WA Tukwila Crypto-Ransomware Nephilim Readiness Testing Tukwila Crypto-Ransomware Ryuk Susceptibility Report Tukwila WA
  • Tukwila, WA, USA Tukwila Hermes Crypto Removal Tukwila NotPetya Crypto Cleanup Tukwila-Frederickson, Washington
  • Tukwila, Washington Tukwila Spora Crypto-Ransomware Cleanup Tukwila Dharma Crypto-Ransomware Recovery Tukwila
  • Tukwila-Auburn Dynamics GP-Software Dealer nearby Tukwila - Migration Consultant Microsoft Dynamics GP Tukwila Vender - Training Experts Tukwila WA
  • Tukwila-Federal Way, Washington Tukwila WannaCry Ransomware Forensics 24-Hour Tukwila Maze Crypto-Ransomware Forensics Analysis Tukwila-Frederickson

  • Forefront Threat Management Gateway Network Consultants
    Threat Management Gateway Consulting Services

    Forefront Threat Management Gateway 2010 is based on the proven security technologies of Microsoft ISA Server 2006 and offers a easily administered Internet gateway that delivers a one-server platform for a variety of security functions including an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, VPN control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security reporting features, allows custom reports generated by SQL Server, works with Active Directory to simplify authentication, and can be deployed as a virtual machine to lower costs and improve availability. Progent's Microsoft-certified engineers can help your company to plan and execute test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint; set up Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also assist your organization to upgrade economically to Forefront TMG 2010 from ISA Server.

  • Tukwila-Frederickson, WA Remote Workforce Tukwila Consulting - Endpoint Management Tools Expertise Tukwila Emergency Teleworkers Tukwila Assistance - Management Tools Expertise
  • Open Now Tukwila Hermes Crypto-Ransomware Data-Recovery Tukwila-Federal Way, WA
  • Tukwila-Frederickson, Washington, U.S.A. Microsoft Exchange 2010 Small Business IT Outsourcing Company Computer Expert Exchange Server 2010

  • prime infrastructure On-site Support
    Immediate Wave 2 Wi-Fi controller Support Services

    Cisco's Catalyst line of Wi-Fi controllers streamline the management of Wi-Fi networks by unifying the provisioning and control of Wi-Fi APs, tuning Wi-Fi performance by limiting the effect of RF congestion, improving Wi-Fi availability with fast failover, and strengthening data security by detecting cyber threats and filtering network traffic based on user class and location. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of all sizes. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's latest wireless controller solutions.

  • Tukwila-Kent Urgent Remote Workforce Tukwila Assistance - Integration Consulting and Support Services Tukwila Work at Home Employees Integration Consulting Services Tukwila-Federal Way, WA
  • Tukwila-SeaTac 24x7 Tukwila Remote Workforce Voice/Video Conferencing Solutions Consulting Tukwila, Washington Teleworkers Tukwila Consulting Experts - Conferencing Solutions Consulting
  • UNIX Consultants Solaris Consultant Services

  • WSUS Consultant
    Windows Server Update Services Consult

    Microsoft Windows Server Update Services enables IT administrators to install and track the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can fully and effortlessly manage the installation of updates that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial setup of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, configuring client's workstations, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container appropriate for your network environment.

  • Tukwila Spora Crypto-Ransomware Data-Recovery Tukwila-Federal Way, WA
  • UNIX Network Security Test Solaris Security Contractors
  • UNIX Upgrade Help Solaris Upgrading
  • Urgent Small Business WAP321 Remote Troubleshooting Small Business WAP571 Integration
  • Windows 7 Wireless Troubleshooting Microsoft Windows 7 Migration IT Services

  • Microsoft SQL Server 2019 Professional
    MCSE Expert Certified Information Technology Consulting SQL Server 2017

    Progentís Microsoft certified consultants can provide small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the speedy development of advanced business applications that offer your company a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to offering consulting, maintenance and troubleshooting services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information network. Progent can also help you upgrade from older versions of Microsoft SQL Server to Microsoft SQL Server 2005.

  • Windows PC Simulation on Mac Technical Support Urgent Windows Emulation for macOS Technical Support Services
  • Windows Server 2012 R2 Virtual Fibre Channel IT Services Configuration Windows Server 2012R2 Private Cloud
  • Windows Server 2012R2 Storage Spaces Support Services Network Engineer Windows Server 2012 R2 Configuration Manager
  • Wireless Network Professionals Online Technical Support Wireless Network
  • Work from Home Employees Consultants nearby Tukwila - Network Security Systems Assistance Tukwila-Auburn, WA Work from Home Employees Guidance nearby Tukwila - Network Security Solutions Consulting Services Tukwila-Frederickson, WA
  • macOS Online Consultant OS X Troubleshooting Consultancy
  • ransomware vulnerability checkup Engineers ransomware preparedness assessment Consultant

  • Compensation for Computer Consulting Employment
    Benefits for Certified Work From Home Job

    Our compensation structure is based on revenue sharing, so just like being a freelance contractor, your earnings are directly driven by your generated revenue. Some Progent consultants stress lifestyle issues and elect to consult at a more relaxed pace, using our self-determined calendar to follow individual enthusiasms like mountain biking, car racing, snow boarding, fishing, vacations, or spending private time with family and friends. Others take advantage of the chance to make big dollars through hard work and extended hours. Progent completely supports both sides of the spectrum plus any point in between.

  • Top Quality Tukwila Dharma Ransomware Recovery Tukwila
  • wireless controller On-site Support 9800-L wireless controller Technology Consulting Services

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