Ransomware : Your Worst IT Nightmare
Ransomware  Remediation ConsultantsRansomware has become an escalating cyberplague that presents an existential threat for businesses of all sizes unprepared for an attack. Multiple generations of ransomware like the CrySIS, Fusob, Locky, SamSam and MongoLock cryptoworms have been running rampant for years and continue to cause harm. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, plus frequent unnamed malware, not only encrypt online data files but also infect many accessible system protection. Files replicated to the cloud can also be encrypted. In a poorly designed data protection solution, this can make automatic recovery impossible and effectively sets the datacenter back to square one.

Getting back on-line services and data after a ransomware outage becomes a sprint against time as the targeted business struggles to stop the spread and clear the virus and to restore business-critical activity. Since ransomware needs time to spread, penetrations are usually launched at night, when penetrations may take more time to identify. This multiplies the difficulty of rapidly assembling and coordinating a qualified mitigation team.

Progent provides a variety of support services for securing Thousand Oaks enterprises from ransomware events. These include team education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based threat protection to identify and extinguish zero-day modern malware attacks. Progent also offers the assistance of seasoned ransomware recovery engineers with the talent and commitment to restore a breached system as soon as possible.

Progent's Crypto-Ransomware Restoration Help
Soon after a ransomware penetration, even paying the ransom in cryptocurrency does not provide any assurance that merciless criminals will return the keys to unencrypt any of your data. Kaspersky ascertained that 17% of ransomware victims never recovered their data after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the average crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The other path is to setup from scratch the essential elements of your Information Technology environment. Without the availability of essential information backups, this calls for a wide complement of skills, top notch project management, and the willingness to work 24x7 until the recovery project is finished.

For twenty years, Progent has offered certified expert IT services for companies across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have attained top industry certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise with financial systems and ERP application software. This breadth of experience affords Progent the capability to quickly understand important systems and organize the remaining components of your network environment after a crypto-ransomware attack and configure them into an operational network.

Progent's recovery group deploys top notch project management applications to orchestrate the complex restoration process. Progent understands the urgency of working rapidly and in concert with a customer's management and Information Technology resources to prioritize tasks and to get the most important services back on line as soon as humanly possible.

Customer Story: A Successful Ransomware Intrusion Restoration
A business hired Progent after their company was penetrated by the Ryuk ransomware. Ryuk is believed to have been launched by Northern Korean government sponsored criminal gangs, suspected of adopting techniques exposed from the United States NSA organization. Ryuk goes after specific organizations with little or no ability to sustain operational disruption and is among the most lucrative incarnations of ransomware malware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturing company based in Chicago with about 500 staff members. The Ryuk penetration had paralyzed all essential operations and manufacturing capabilities. Most of the client's information backups had been on-line at the time of the intrusion and were eventually encrypted. The client was taking steps for paying the ransom (more than $200K) and wishfully thinking for the best, but ultimately made the decision to use Progent.

"I cannot thank you enough about the support Progent provided us throughout the most fearful time of (our) company's life. We had little choice but to pay the cyber criminals behind the attack if it wasn't for the confidence the Progent group gave us. The fact that you could get our messaging and key applications back into operation sooner than seven days was earth shattering. Each expert I talked with or e-mailed at Progent was hell bent on getting us back on-line and was working non-stop on our behalf."

Progent worked hand in hand the client to quickly identify and assign priority to the critical areas that needed to be restored in order to restart business operations:

  • Active Directory
  • Email
  • Financials/MRP
To begin, Progent adhered to AV/Malware Processes penetration response industry best practices by isolating and clearing up compromised systems. Progent then initiated the work of recovering Microsoft Active Directory, the heart of enterprise networks built upon Microsoft Windows technology. Exchange messaging will not work without AD, and the client's financials and MRP applications utilized Microsoft SQL Server, which depends on Active Directory for access to the databases.

In less than 48 hours, Progent was able to restore Active Directory to its pre-attack state. Progent then accomplished rebuilding and hard drive recovery of needed applications. All Microsoft Exchange Server data and configuration information were intact, which facilitated the restore of Exchange. Progent was able to assemble non-encrypted OST data files (Outlook Email Offline Data Files) on team desktop computers in order to recover mail data. A recent off-line backup of the client's accounting/MRP systems made them able to restore these essential applications back online. Although a lot of work still had to be done to recover fully from the Ryuk attack, core systems were returned to operations rapidly:

"For the most part, the assembly line operation did not miss a beat and we delivered all customer sales."

Throughout the next month important milestones in the restoration process were accomplished through close cooperation between Progent engineers and the customer:

  • Self-hosted web applications were brought back up with no loss of information.
  • The MailStore Exchange Server containing more than 4 million archived messages was spun up and accessible to users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables/Inventory functions were completely recovered.
  • A new Palo Alto 850 firewall was brought online.
  • Nearly all of the desktop computers were functioning as before the incident.

"Much of what went on that first week is mostly a blur for me, but my team will not forget the urgency each of your team accomplished to give us our company back. I have utilized Progent for the past ten years, maybe more, and each time I needed help Progent has come through and delivered as promised. This situation was the most impressive ever."

A potential company-ending catastrophe was dodged by dedicated experts, a broad range of technical expertise, and close teamwork. Although in analyzing the event afterwards the ransomware virus penetration detailed here should have been shut down with advanced security systems and best practices, team education, and well thought out security procedures for data protection and proper patching controls, the reality remains that state-sponsored hackers from Russia, China and elsewhere are tireless and are not going away. If you do get hit by a ransomware incident, feel confident that Progent's roster of professionals has substantial experience in ransomware virus defense, cleanup, and information systems restoration.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), I'm grateful for letting me get rested after we made it through the initial push. Everyone did an incredible effort, and if any of your team is around the Chicago area, dinner is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Thousand Oaks
For ransomware system restoration consulting services in the Thousand Oaks area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Microsoft certified consultants offer small and medium sized companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers include a full featured application-layer aware firewall that can secure your business network from attack by external and inside sources. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as HTTP, which allows these security platforms to uncover many attacks that can get by traditional firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your IT security through expert planning and deployment of Forefront TMG and ISA Servers. Progent's Microsoft-certified engineers can assist your company to install Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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    Progent can provide the services of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management strategy based on best practices identified by CRISC and geared to match your company's risk tolerance, business objectives, and budgetary guidelines.

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    Microsoft Windows 8.1 is engineered to run on devices ranging from smart phones and tablets to power-user desktops. A wealth of new and improved features, including its touchscreen interface and signature tile GUI, provide a wide selection of benefits for organizations who know how to put them to work. Progent's Windows consultants can help get your business up the learning curve with Microsoft Windows 8.1 and show you how to gain maximum business advantage from the product's many technical enhancements.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, enhancing and repairing SCOM environments and offer organizations of any size expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. In addition, Progent can provide fast online or on-premises technical support to assist you to remediate serious problems detected by Microsoft SCOM 2012.

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