Crypto-Ransomware : Your Feared IT Disaster
Ransomware  Remediation ConsultantsCrypto-Ransomware has become a too-frequent cyberplague that presents an enterprise-level threat for businesses vulnerable to an attack. Multiple generations of ransomware such as Reveton, WannaCry, Locky, Syskey and MongoLock cryptoworms have been out in the wild for a long time and still inflict damage. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, as well as more as yet unnamed viruses, not only encrypt on-line critical data but also infect most configured system protection. Data synched to the cloud can also be corrupted. In a poorly designed data protection solution, this can make any restoration impossible and effectively sets the entire system back to zero.

Recovering programs and information following a ransomware attack becomes a sprint against the clock as the targeted organization tries its best to contain and eradicate the ransomware and to resume mission-critical operations. Due to the fact that ransomware needs time to spread, attacks are usually launched on weekends and holidays, when penetrations are likely to take longer to identify. This multiplies the difficulty of rapidly assembling and organizing an experienced response team.

Progent makes available a range of services for protecting Thousand Oaks organizations from ransomware attacks. These include team member education to help identify and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat defense to identify and suppress zero-day malware assaults. Progent also provides the services of seasoned crypto-ransomware recovery engineers with the skills and commitment to reconstruct a compromised environment as rapidly as possible.

Progent's Ransomware Restoration Help
After a crypto-ransomware penetration, paying the ransom demands in Bitcoin cryptocurrency does not guarantee that merciless criminals will provide the codes to unencrypt all your information. Kaspersky ascertained that seventeen percent of ransomware victims never restored their information after having paid the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly above the typical crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The fallback is to piece back together the mission-critical elements of your IT environment. Absent the availability of full system backups, this calls for a broad range of skill sets, well-coordinated team management, and the ability to work 24x7 until the recovery project is finished.

For two decades, Progent has offered certified expert IT services for businesses throughout the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have earned top certifications in important technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have garnered internationally-renowned certifications including CISM, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise in financial systems and ERP applications. This breadth of experience gives Progent the skills to knowledgably determine important systems and re-organize the surviving pieces of your network environment following a ransomware penetration and configure them into a functioning network.

Progent's recovery team of experts uses powerful project management applications to coordinate the complicated restoration process. Progent understands the importance of working swiftly and in unison with a client's management and Information Technology staff to prioritize tasks and to put key services back on-line as fast as humanly possible.

Case Study: A Successful Ransomware Penetration Restoration
A client engaged Progent after their network system was brought down by the Ryuk ransomware virus. Ryuk is believed to have been launched by North Korean state hackers, suspected of using technology exposed from America's NSA organization. Ryuk targets specific companies with little or no tolerance for operational disruption and is one of the most profitable iterations of ransomware. Major victims include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing company headquartered in Chicago with around 500 employees. The Ryuk penetration had brought down all essential operations and manufacturing processes. The majority of the client's data backups had been on-line at the time of the attack and were eventually encrypted. The client was evaluating paying the ransom (more than two hundred thousand dollars) and wishfully thinking for the best, but in the end reached out to Progent.

"I can't thank you enough about the help Progent gave us during the most stressful period of (our) businesses life. We may have had to pay the Hackers if it wasn't for the confidence the Progent team provided us. The fact that you were able to get our messaging and production servers back online faster than one week was amazing. Each staff member I got help from or communicated with at Progent was absolutely committed on getting us working again and was working 24/7 on our behalf."

Progent worked together with the client to quickly identify and prioritize the key areas that had to be addressed to make it possible to continue business functions:

  • Active Directory
  • Microsoft Exchange Email
  • MRP System
To begin, Progent followed AV/Malware Processes penetration mitigation industry best practices by stopping the spread and clearing up compromised systems. Progent then began the process of recovering Microsoft AD, the heart of enterprise networks built upon Microsoft Windows technology. Exchange email will not function without Windows AD, and the businesses' accounting and MRP software leveraged Microsoft SQL, which requires Active Directory services for security authorization to the database.

In less than 48 hours, Progent was able to re-build Active Directory to its pre-attack state. Progent then initiated reinstallations and storage recovery on essential applications. All Exchange Server schema and configuration information were usable, which greatly helped the restore of Exchange. Progent was also able to collect local OST data files (Outlook Email Offline Folder Files) on staff workstations to recover email messages. A not too old off-line backup of the customer's financials/ERP software made it possible to return these vital services back on-line. Although significant work needed to be completed to recover completely from the Ryuk attack, core services were restored quickly:

"For the most part, the assembly line operation did not miss a beat and we made all customer sales."

Over the next few weeks important milestones in the recovery process were completed in close cooperation between Progent consultants and the client:

  • Internal web sites were restored with no loss of data.
  • The MailStore Microsoft Exchange Server with over 4 million archived emails was spun up and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory Control capabilities were 100% functional.
  • A new Palo Alto Networks 850 firewall was set up.
  • 90% of the user desktops and notebooks were operational.

"A huge amount of what happened during the initial response is mostly a fog for me, but my management will not forget the care each and every one of your team accomplished to give us our business back. I've been working together with Progent for the past ten years, possibly more, and each time I needed help Progent has come through and delivered as promised. This event was the most impressive ever."

A probable business-ending disaster was dodged through the efforts of results-oriented experts, a wide range of IT skills, and close teamwork. Although in hindsight the ransomware virus attack described here would have been identified and stopped with advanced security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team education, and well designed security procedures for data protection and proper patching controls, the reality is that state-sponsored hackers from Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a crypto-ransomware incursion, remember that Progent's team of experts has proven experience in ransomware virus defense, remediation, and data disaster recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), I'm grateful for letting me get rested after we got through the initial fire. Everyone did an fabulous effort, and if anyone is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Thousand Oaks
For ransomware system restoration consulting in the Thousand Oaks area, phone Progent at 800-462-8800 or visit Contact Progent.

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    important features of Microsoft Dynamics GP software include a modular design that lets you buy just the functionality you need, a standardized foundation built on Microsoft technologies to safeguard your investment and provide a highly integrated environment, enhanced reporting capabilities that allow you to track all operations, income and expenses and sales trends, compatibility with Microsoft Office to speed access to corporate data, the ability to integrate information from almost any db software or desktop application into Microsoft GP, and an open architecture that makes it possible to create specialized applications. Progent can help you configure and maintain a reliable, secure server and communications network to support Dynamics GP/Great Plains, and can offer experienced GP/Great Plains support professionals to show you how to turn the advanced features of Microsoft Dynamics GP accounting into a high-value business solution.

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    Progent's Cisco CCIE-certified SIP integration consultants can assist you to design, deploy, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-based IP PSTN trunks and can provide affordable remote or on-premises expertise to help companies to move efficiently to a productive communications ecosystem that offers fast ROI. Progent's certified Microsoft unified communications consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business Server or Lync Server for connectivity to a SIP PSTN trunk.

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