Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT personnel may be slower to recognize a break-in and are least able to organize a rapid and coordinated response. The more lateral progress ransomware can achieve inside a target's system, the more time it takes to restore basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to complete the urgent first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist businesses in the Allentown area to locate and isolate infected servers and endpoints and guard clean assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Allentown
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and invade any accessible system restores. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system restoration nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors, the hackers responsible for ransomware attack, insist on a ransom fee in exchange for the decryptors required to unlock encrypted data. Ransomware assaults also attempt to exfiltrate files and TAs demand an additional settlement for not posting this data or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can pose a big issue depending on the nature of the stolen data.

The recovery work subsequent to ransomware attack involves several distinct stages, most of which can proceed in parallel if the response workgroup has a sufficient number of people with the required skill sets.

  • Containment: This urgent initial response requires blocking the sideways progress of the attack within your IT system. The longer a ransomware attack is allowed to run unrestricted, the longer and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities consist of isolating infected endpoints from the network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a basic useful level of functionality with the least downtime. This process is typically the top priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business applications, network architecture, and protected endpoint access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the multi-faceted recovery effort. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's managers and IT group to prioritize activity and to put critical resources back online as quickly as feasible.
  • Data restoration: The work required to recover data damaged by a ransomware attack depends on the state of the network, how many files are encrypted, and which recovery techniques are needed. Ransomware assaults can destroy pivotal databases which, if not properly shut down, may have to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many ERP and other business-critical platforms depend on SQL Server. Some detective work could be needed to locate undamaged data. For instance, non-encrypted OST files may exist on staff desktop computers and notebooks that were off line during the ransomware attack.
  • Deploying advanced AV/ransomware defense: ProSight ASM gives small and medium-sized businesses the benefits of the same AV technology implemented by many of the world's biggest enterprises including Walmart, Visa, and NASDAQ. By delivering real-time malware filtering, detection, mitigation, recovery and analysis in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, streamlines management, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance provider, if any. Services include determining the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement and schedule with the TA; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor utility; troubleshooting decryption problems; creating a pristine environment; mapping and reconnecting drives to match exactly their pre-encryption condition; and reprovisioning machines and services.
  • Forensic analysis: This process involves learning the ransomware assault's storyline throughout the targeted network from start to finish. This history of how a ransomware assault travelled through the network helps you to assess the impact and highlights gaps in security policies or processes that should be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensics is commonly assigned a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is critical that other key activities such as operational continuity are pursued in parallel. Progent has a large roster of IT and data security professionals with the knowledge and experience needed to perform activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered remote and onsite network services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP software. This breadth of skills allows Progent to salvage and consolidate the undamaged parts of your network after a ransomware assault and rebuild them quickly into a functioning network. Progent has collaborated with top insurance carriers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting in Allentown
For ransomware cleanup consulting in the Allentown area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent's Citrix consultants can help you to evaluate the business benefits of the various editions of Essentials for Hyper-V, assist you to use Citrix management utilities in your Microsoft Hyper-V environment, and show you how you can deploy Citrix Essentials for Hyper-V to improve the responsiveness, availability, consistency, and fault tolerance of your virtualized environment while lowering the cost of resources and operations and streamlining administrative tasks.

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    Microsoft Certified Expert System Center 2016 and Exchange Online Integration Onsite Technical Support

    Microsoft System Center 2016 delivers important improvements for managing hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team offers advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

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    Exchange 2016 Security Remote Consulting

    Progent can assist your business in any and all phases of your migration to Exchange Server 2016 including planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines (VMs), databases and logs; configuring HLB for fault-tolerant CAS services; designing, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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  • SCOM 2012 Application Monitoring Support and Setup MCSE Expert Certified System Center Operations Manager Onsite Technical Support
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    SQL 2008 Reporting Services Reporting

    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the fast development of cutting-edge enterprise-class applications that can give your business a critical competitive edge. Microsoft SQL Server 2000 provides core support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET platform.

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    Years of background delivering Microsoft expertise and Cisco network consulting has enabled Progent to develop a unique capability for supporting branch offices that require IT service with the flexibility common to with small organizations but which offers professional communications, complete documentation, and compliance with corporate IT protocols. If your enterprise maintains a remote office situated anywhere in California or any region served by Progent's consultants, Progent can offer a broad range of onsite and on-line IT consulting services and network architecture assistance.

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  • Dynamics GP Software Consulting Services
    Dynamics GP/Great Plains Online Support Services

    important features of Microsoft Dynamics GP/Great Plains software include a modular structure that allows you to buy only the functionality you need, a standardized foundation based on Microsoft technologies to protect your investment and provide a tightly integrated environment, advanced reporting capabilities that permit you to track all activities, revenues and spending and sales trends, compatibility with Microsoft Office to enable access to corporate information, the capability to process information from almost any database or workstation application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it possible to create specialized applications. Progent can show you how to configure and maintain a reliable, secure server and communications network to support Dynamics GP, and can offer experienced GP/Great Plains consultants to show you how to turn the advanced features of Microsoft Dynamics GP/Great Plains accounting into a high-value business management solution.

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    Progent's Microsoft-certified consultants can help you plan, document, implement, administer, and troubleshoot a system-wide move to 64-bit server and client OS software and business applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the key 32-bit programs which you intend to keep as well as the latest 64-bit editions of software you plan to install.

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    Small to middle size businesses can now enjoy all the advantages of Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco Certified network support professionals. With Progent's economically priced IT service programs, small and midsize businesses can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to offer small company networks world-class availability, protection, and productivity.

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    Cisco has designed an extensive product line of routers including appliances designed to provide the security, performance, and availability required by organizations ranging from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and backup power for improved fault tolerance and network availability. Progent can show you how to select and integrate Cisco routers to establish a solid infrastructure for your network and to make it easy to expand as you support new users, start new offices, install new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent offers help with a range of routers based on the Cisco IOS operating system, such as the Cisco 800 family of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.

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