Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT personnel are likely to take longer to become aware of a break-in and are less able to mount a quick and forceful defense. The more lateral movement ransomware can manage inside a target's network, the more time it will require to restore basic operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineers can help businesses in the Allentown area to locate and quarantine infected servers and endpoints and guard undamaged resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Allentown
Current variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any accessible backups. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system recovery nearly impossible and effectively sets the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a settlement fee in exchange for the decryption tools needed to recover encrypted files. Ransomware assaults also try to exfiltrate files and TAs require an extra settlement in exchange for not publishing this information on the dark web. Even if you can rollback your system to an acceptable point in time, exfiltration can pose a major problem according to the sensitivity of the stolen information.

The restoration work subsequent to ransomware penetration has several crucial phases, most of which can be performed in parallel if the recovery team has a sufficient number of people with the required skill sets.

  • Containment: This time-critical first step requires blocking the lateral spread of ransomware within your IT system. The more time a ransomware attack is allowed to run unchecked, the longer and more costly the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine activities include isolating infected endpoints from the network to restrict the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the network to a basic useful degree of capability with the shortest possible downtime. This effort is usually the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network topology, and protected remote access. Progent's recovery team uses advanced collaboration tools to coordinate the multi-faceted recovery effort. Progent understands the importance of working quickly, continuously, and in unison with a client's managers and IT staff to prioritize tasks and to get essential resources back online as fast as feasible.
  • Data restoration: The work required to recover data damaged by a ransomware assault varies according to the state of the network, the number of files that are affected, and what restore methods are needed. Ransomware assaults can destroy critical databases which, if not properly shut down, might need to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work could be needed to find undamaged data. For instance, non-encrypted OST files may exist on employees' desktop computers and notebooks that were off line at the time of the ransomware attack.
  • Setting up advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and medium-sized companies the advantages of the same AV technology deployed by some of the world's largest enterprises such as Netflix, Citi, and NASDAQ. By providing in-line malware blocking, classification, containment, recovery and analysis in one integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Activities include determining the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the insurance carrier; establishing a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and using the decryption tool; troubleshooting decryption problems; building a pristine environment; remapping and connecting datastores to reflect exactly their pre-attack state; and recovering physical and virtual devices and services.
  • Forensics: This activity involves learning the ransomware assault's progress across the targeted network from beginning to end. This audit trail of how a ransomware attack progressed within the network helps your IT staff to evaluate the damage and highlights gaps in policies or work habits that need to be corrected to avoid later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensic analysis is commonly given a top priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is essential that other important recovery processes such as business continuity are performed in parallel. Progent has an extensive team of information technology and data security professionals with the knowledge and experience required to perform activities for containment, business resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered online and on-premises network services throughout the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have earned high-level certifications in core technologies including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and ERP application software. This breadth of skills allows Progent to salvage and integrate the undamaged parts of your IT environment after a ransomware attack and reconstruct them quickly into an operational system. Progent has worked with top insurance carriers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Services in Allentown
For ransomware cleanup expertise in the Allentown metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who receive the top customer endorsement and are afforded the closest operational relationship with Microsoft. The understanding, capabilities, and dedication required to achieve the level of Microsoft Certified Partner benefits Progent's clients by enabling Progent to offer your business more complete solutions for your information system.

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    Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management platform that incorporates machine learning technology and advanced services to deliver cutting-edge endpoint detection and response.

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    Progent's professionals offer experience in multiple disciplines related to mobile connectivity such as network architecture, Activesync, wireless security, mobile email, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless software programming. Progent's Microsoft and Cisco certified experts can save your company work and money by applying their wireless expertise to show you how to select and configure wireless connectivity technologies that make sense for your company. Progent can also tune your network architecture so that mobile PDAs work more reliably.

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    Progent is hiring a variety of on-staff employees such as solutions-driven MCSEs; system consultants with Cisco CCNP or CCIE certification; and consultants for advanced system design with experience in mobile connectivity, wireless networking, high-availability environments, disaster recovery solutions, data preservation, and VMware technology. Progent is also seeking workstation support technicians, off-site service professionals, and CISSP or CISM certified security consultants. Progent is also hiring veteran managers and administrators who can perform effectively in Progent's dynamic, virtual office model. Progent contracts independent consultants with in-depth expertise and field experience in crucial IT topics outside Progent's primary service concentration. Progent's Experts Team hires contractors who offer advice and development support for line-of-business solutions that include MRP, Enterprise Resource Planning, or Customer Relationship Management; possess deep knowledge of popular platforms such as Linux, Apple OS, or Solaris, or offer world-class help in areas like telecom, web design, EDI, web commerce, or database management. Freelance contractors certified by us cooperate with Progent's full-time consultants to deliver end-to-end solutions for small company networks.

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    Progent can help you to understand the many subscription options offered with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-vendor networks that incorporate Windows, macOS, and Linux software. Progent can also assist you to create and maintain hybrid solutions that transparently integrate on-premises and cloud products and services.

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    Microsoft Teams and Cisco UC Consultant

    Progent can help you to plan an upgrade to Teams from Skype for Business and install, manage, and debug a cloud or hybrid implementation of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, optimizing and repairing SCOM environments and offer companies of any size expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can provide fast online or on-premises technical support to assist you to remediate serious problems uncovered by SCOM 2012.

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    Progent offers economical online consulting services for all editions of Microsoft Office Access including desktop and browser-based versions and offers advanced support for application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also can provide tailored online training for Office Access programming and DBA services.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of the time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it.

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  • SQL Server 2014 In-memory ColumnStore Online Technical Support
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    Microsoft SQL Server 2014 incorporates major improvements in critical areas such as performance, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates transparently across all workloads including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises consulting services such as system design, configuration, management, remediation, and software development expertise to help businesses of any size to realize fast return from their SQL Server 2014 investment.

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