Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when support personnel are likely to take longer to recognize a breach and are less able to organize a quick and coordinated defense. The more lateral progress ransomware can manage within a target's system, the more time it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to carry out the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can help businesses in the Allentown area to identify and quarantine infected servers and endpoints and protect undamaged resources from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Allentown
Current variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system recovery almost impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware attack, demand a ransom payment in exchange for the decryption tools required to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers require an additional settlement in exchange for not publishing this data or selling it. Even if you are able to restore your system to a tolerable point in time, exfiltration can pose a major issue according to the sensitivity of the downloaded data.

The recovery work subsequent to ransomware penetration has a number of distinct phases, the majority of which can proceed concurrently if the recovery team has enough members with the required skill sets.

  • Quarantine: This time-critical first response requires blocking the sideways spread of ransomware within your IT system. The more time a ransomware attack is allowed to go unrestricted, the longer and more expensive the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine processes consist of isolating affected endpoint devices from the network to minimize the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves restoring the network to a basic useful level of functionality with the shortest possible downtime. This effort is usually the top priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and mission-critical apps, network architecture, and safe endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to coordinate the complicated recovery process. Progent understands the urgency of working rapidly, continuously, and in unison with a customer's managers and network support staff to prioritize activity and to put critical services on line again as fast as possible.
  • Data recovery: The effort required to recover files impacted by a ransomware assault depends on the state of the systems, how many files are encrypted, and which restore methods are needed. Ransomware attacks can take down key databases which, if not carefully shut down, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Often some detective work may be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were not connected during the assault.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight ASM gives small and mid-sized businesses the benefits of the identical anti-virus tools implemented by many of the world's biggest enterprises including Walmart, Visa, and Salesforce. By providing real-time malware filtering, identification, containment, repair and analysis in a single integrated platform, Progent's ASM lowers TCO, streamlines management, and promotes rapid operational continuity. The next-generation endpoint protection engine incorporated in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if any. Activities include determining the type of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement amount and timeline with the TA; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the hacker; receiving, learning, and using the decryptor tool; debugging decryption problems; creating a pristine environment; remapping and reconnecting drives to reflect precisely their pre-encryption state; and recovering physical and virtual devices and services.
  • Forensics: This process is aimed at discovering the ransomware assault's storyline across the targeted network from start to finish. This history of the way a ransomware attack travelled within the network assists you to assess the impact and uncovers weaknesses in security policies or work habits that should be corrected to avoid later breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensics is typically given a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is critical that other important recovery processes like business resumption are performed in parallel. Progent maintains a large team of information technology and cybersecurity experts with the knowledge and experience required to perform activities for containment, business continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided online and on-premises IT services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned high-level certifications in core technology platforms including Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP applications. This scope of skills gives Progent the ability to salvage and integrate the surviving parts of your information system after a ransomware intrusion and rebuild them rapidly into an operational system. Progent has worked with top cyber insurance carriers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Services in Allentown
For ransomware system recovery consulting in the Allentown metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies over a quarter century of experience assisting manufacturing and service organizations to manage complex supply chains and streamline critical business processes in order to get products to market quickly and adhere to customer schedules dependably. Progent offers the expertise of an ERP consultant with more than 20 years of background with the SyteLine/CloudSuite Industrial platform. Progent can provide online or onsite consulting that can range from occasional guidance to solution planning and project management. Sample services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Office 365 integration, disaster recovery planning, and database administration.

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    Outsourcing Co-managed Help Desk

    Progentís Co-managed Call Center service allows your business to share the load for Help Desk services transparently between your in-house IT team and Progent's roster of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading shared PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

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    Integration Hyper-V Virtual

    Progent's certified consultants can help you evaluate the potential benefits of Hyper-V-based virtualization for your company, perform test implementations to verify Hyper-V's operation with your line-of-business software, evaluate your network infrastructure for optimal performance with virtual server technology, help you in upgrading to Windows Server 2008 and configuring Hyper-V, educate your IT staff to track and manage Hyper-V, offer expert consulting help for improving the protection of your virtual machines, design and validate business continuity procedures that maximize system availability, and provide continuing consulting and maintenance including affordable remote repair and turn-key Help Desk services.

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    Top Check Point Cybersecurity Companies

    For smaller companies, computer security and information assurance and regulatory compliance is too complicated to master but too risky to overlook. The largest biggest institutions have been breached, and the top cloud service providers have on occasion been taken down. It seems like there's no place to hide. Progent makes it economical for small and midsize companies to carry out vital IT security tasks successfully by providing the benefit of billed time to the closest minute without any minimum billing for remote help. You have the help of a seasoned information consultant to provide just the help you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help your business with any aspect of system security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data loss protection, compliance reporting, and designing a complete security plan.

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    XenApp Integration Support

    Progent's Citrix consultants can assist your business to plan, install, manage, and support a virtual application delivery solution based on XenApp. Progent's Cisco-certified CCIE network engineers can help you enhance your network for distributing server and client-side applications, and Progent's datacenter support consultants can assist your organization to manage and support an off-site datacenter that features high uptime, advanced protection, and fast disaster recovery.

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  • Progent Small Business Technical Consulting Technical Support Firms Progent Small Businesses

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    24-7 Automated Server Monitoring Support and Setup

    ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital devices that drive your network environment. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so all potential issues can be addressed before they can impact productivity.

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  • Remote Consulting SCCM 2012 Upgrade SCCM 2012 Planning Technical Support
  • Remote Data Backup and Recovery Service Consultant Offsite Managed Backup Service Specialist
  • Remote Technical Support Microsoft Windows 7 Microsoft Windows 7 Evaluation Technical Support
  • Remote Workforce Allentown Consultants - Call Desk Augmentation Consultants Allentown Pennsylvania, United States Allentown Offsite Workforce Allentown Expertise - Help Desk Outsourcing Consulting

  • 24 Hour Outlook autodiscover Consultants
    Exchange Online Archiving Professional

    Microsoft has made a strong effort to enable seamless hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange systems. This allows you to have some Exchange mailboxes hosted at your physical datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help your organization with any facet of designing, integrating and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 solution is completed on time and on budget.

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  • SQL Server Capacity Planning Developer Firm MS SQL Server Design Firms
  • Security Penetration Testing Security Consultancy Penetration Testing Cybersecurity Consultancies

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    Citrix XenCenter Specialists

    Progent's Citrix-authorized consultants can help you to understand the business advantages of XenServer and other Citrix products, and can assist your IT organization to plan, test, implement, troubleshoot, and support a Citrix XenServer solution. Progent can also analyze your current Citrix technology environment and show you how to enhance resource utilization, performance, security and compliance, availability, and disaster recovery.

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  • Setup and Support VPN Cisco Virtual Private Network Support and Help
  • Setup and Support Windows Server 2012 R2 Server Manager Microsoft Experts Windows Server 2012 R2 Data Deduplication Support and Help

  • Urgent 802.11ac Migration Online Support
    After Hours wireless IP phones and Aironet APs Configuration

    Progent's Cisco-certified Wi-Fi technology consulting experts can assist organizations to deploy, manage, and debug Cisco Wi-Fi products such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

  • Small Business Computer Consultancy Group Cisco Certified Expert Small Business Phone Support
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  • Specialists Exchange Server 2010 Migration Exchange Migration Engineer
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  • Specialists MS Microsoft Virtual Server MS Virtual Server Administration Website Specialists

  • Developer Firm MS Project Server
    Project Server Time Reporting Consulting Services

    Progent's Microsoft engineers offer advanced expertise in implementing, operating and troubleshooting all versions of Project, Project Server, and Microsoft Project Online and can deliver a wide range of affordable remote consulting services following proven best practices to help organizations of any size to get all the advantages of this powerful project management solution. Services offered by Progent include solution design, installation and migration, setting up safe file and status sharing among onsite and remote or mobile users, network optimization, and customized online training.

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    Consulting Windows and UNIX

    If your office network mixes UNIX, Linux or Solaris technology with Windows, Progent can help you to integrate your IT resources into a unified network that permits all your OS platforms to coexist for easy administration, transparent information exchange, high reliability, enhanced throughput, and strong protection. Progent's UNIX/Linux/Solaris and Microsoft Windows integration assistance services feature network infrastructure integration and service, consulting for Windows services for UNIX, remote server monitoring and administration, online technical support and troubleshooting, in-person technical support, and Help Desk outsourcing.

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  • System Center 2016 and VMware Integration Troubleshooting SCOM 2016 Engineer
  • Technical Support Office 365 and iOS Information Technology Consulting Microsoft 365 Exchange migration
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  • Top Consulting Services Disaster Recovery CCNP Certified Fault Tolerant Mutli-location Network Computer Consultant

  • Troubleshooters Midsize Business
    Midsize Company Consultancies

    Progent provides IT support for medium size businesses who have 100 to 250 network users. The mid-size company or work group has typically been an underserved part of the market for IT consulting expertise. The cost structures and service access practices of large third-party support firms make them too costly for the ordinary small company or small medium business (SMB), which usually relies on a modest IT budget with which to support an information system whose advanced technology and capability are frequently similar to the networks of far larger enterprises. Progent's support delivery model, which takes full advantage of online support, virtual office technology and 24x7 network monitoring, dramatically lowers the IT support costs of a small-medium business while offering the mid-size company with enterprise-level service from certified, world-class consultants knowledgeable in a broad array of small business network solutions. If your medium size company or small business is looking for levels of network help appropriate by a mid-size organization without budgeting enterprise prices, call Progent.

  • Top Exchange 2016 Network Outsource Allentown Pennsylvania, United States IT Consulting Services Exchange Server 2019 Allentown

  • Microsoft Certified Partner Outsourcing Windows Server 2008 Active Directory
    Expert Microsoft Certified Windows Server 2008 R2 Consulting

    Progent's Microsoft-certified consultants can help you to evaluate the benefits of Windows Server 2008 for your company, create test systems and migration plans, install Windows Server 2008 with your IT infrastructure and workload, educate your IT personnel how to run enhanced administration utilities, and deliver ongoing consulting and tech support via affordable options including Help Desk Call Center support and online technical support.

  • Top Integrated Services Routers Outsourcing Award Winning CUE Remote Technical Support

  • Server Help .Net
    Sharepoint Portal Server Business Computer Server Companies

    Progent's Microsoft-certified consultants can provide network help and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting team can help you plan, integrate, maintain and administer the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Lync Server, Project Server, and System Center Operations Manager (SCOM).

  • Top Offsite Workforce Allentown Consulting and Support Services - Backup/Restore Technology Guidance Allentown, PA Work from Home Employees Allentown Consulting Experts - Data Protection Technology Consulting Experts Allentown, Lehigh County
  • Top Ranked Microsoft Windows Server 2008 R2 Consultants Windows Server 2008 DirectAccess Onsite Technical Support
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  • Top macOS Security Audits Network Consultants Mac and Cisco PIX Firewalls Support Services
  • Training Windows Award Winning Microsoft Training Windows
  • Ubiquiti UniFi AP Consultant Ubiquiti UniFi switch Specialists
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  • Urgent Windows Server 2016 Information Technology Outsourcing Company Allentown, PA Small Business IT Consulting Companies Windows Server 2016 Lehigh County Pennsylvania

  • Windows Server 2012 R2 Private Cloud Consultant
    Microsoft Windows Server 2012R2 Remote Troubleshooting

    Progent's certified consultants can help you to evaluate the business value of Windows Server 2012 R2 for your organization, develop test environments and rollout plans, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, educate your IT management, team, develop an enterprise-wide security plan, streamline IT management, assist with creating applications, and build and test a disaster recovery/business continuity plan.

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  • Voice Over IP Phones Online Support Services IT Consultant Cisco VoIP Phones and CallManager
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  • Windows 2012 Cluster Server Specialists IT Services Windows 2012 R2 Clustering

  • 8800 Series IP Phone Integration Support
    Voice Over IP Phones Professionals

    Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Unified CM, formerly known as CallManager, or with Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM applications such as Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP gateways, installing ISR routers with CUBE VoIP networking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

  • Windows 8.1 Migration System Consulting Services Onsite Technical Support Windows 8.1 Security
  • Windows Server 2008 BranchCache Engineers Consulting Microsoft Windows Server 2008 R2
  • Windows Server 2012 R2 Multitenancy Network Consulting Windows Server 2012 R2 Storage Spaces IT Consulting
  • Windows Server 2012 R2 Security IT Services Windows Server 2012 R2 Hyper-V Professionals

  • 24-Hour Windows Server 2016 Hybrid Integration Online Consulting
    Windows Server 2016 PowerShell Support and Help

    Progent's Microsoft-certified IT experts offer Windows Server 2016 migration consulting to assist businesses of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can assist your company to assess the value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to take advantage of the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

  • Windows Server 2012 R2 Server Manager Specialists Configuration Windows Server 2012R2 Hyper-V Virtual Switch
  • Windows SharePoint 2007 Services Integration Support Online Technical Support Office SharePoint Server 2007
  • Windows SharePoint 2007 Services On-site Support SharePoint Server 2007 Remote Technical Support
  • Wireless Security Consultants Security Audit Consulting
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