Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when IT personnel may take longer to recognize a break-in and are less able to organize a quick and forceful response. The more lateral movement ransomware is able to achieve inside a target's system, the longer it takes to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the urgent first step in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can help organizations in the Allentown area to identify and quarantine infected servers and endpoints and protect clean resources from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Allentown
Current variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively throws the IT system back to the beginning. Threat Actors, the cybercriminals behind a ransomware attack, insist on a ransom fee for the decryptors needed to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") information and hackers demand an additional settlement for not posting this information on the dark web. Even if you are able to restore your network to a tolerable date in time, exfiltration can be a major problem depending on the nature of the downloaded data.

The restoration work subsequent to ransomware attack has a number of crucial stages, most of which can be performed in parallel if the response team has enough people with the required skill sets.

  • Containment: This time-critical initial response involves blocking the lateral spread of the attack across your IT system. The longer a ransomware assault is allowed to go unrestricted, the more complex and more costly the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment processes include cutting off infected endpoints from the network to restrict the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a basic useful degree of functionality with the shortest possible downtime. This effort is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical apps, network topology, and safe remote access management. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the complicated recovery effort. Progent understands the importance of working quickly, continuously, and in concert with a customer's management and IT staff to prioritize tasks and to put essential services on line again as fast as feasible.
  • Data recovery: The work required to restore data damaged by a ransomware assault depends on the state of the systems, how many files are encrypted, and which restore techniques are required. Ransomware assaults can destroy key databases which, if not carefully shut down, might need to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Some detective work could be needed to find clean data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were off line during the ransomware attack.
  • Deploying modern AV/ransomware defense: ProSight ASM utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the identical AV tools implemented by many of the world's largest corporations such as Netflix, Citi, and NASDAQ. By providing real-time malware filtering, detection, mitigation, recovery and analysis in one integrated platform, Progent's ASM cuts TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance provider, if there is one. Services include establishing the type of ransomware used in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the TA; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryptor utility; debugging decryption problems; building a clean environment; mapping and connecting drives to match precisely their pre-encryption condition; and reprovisioning computers and services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's storyline throughout the network from start to finish. This audit trail of how a ransomware assault progressed through the network assists your IT staff to evaluate the impact and uncovers shortcomings in security policies or work habits that should be corrected to prevent later breaches. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is usually given a top priority by the cyber insurance carrier. Because forensic analysis can take time, it is critical that other important recovery processes like business continuity are pursued concurrently. Progent has an extensive team of IT and security experts with the skills needed to carry out the work of containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite network services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in core technology platforms including Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISA, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial and ERP software. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your information system following a ransomware attack and rebuild them rapidly into a functioning system. Progent has collaborated with top cyber insurance providers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Allentown
For ransomware recovery expertise in the Allentown area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's veteran group of IT consultants and subject matter specialists have years of experience providing online and onsite assistance for businesses of any size who want to incorporate Android phones into their IT systems so that users can communicate and collaborate while on the go. Progent has the range of know-how to resolve technical problems that involve multiple vendors and that entail a mix of legacy and current information technology. Progent provides affordable remote consulting to assist you with any aspect of planning, implementing, managing and maintaining your BYOD environment. Progent can deliver occasional technical support to help you to resolve particularly challenging IT problems, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major IT projects on time and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and can provide expertise with all major operating systems, applications, management tools and network infrastructure. Progent also offers customized group or individual classes to help you manage and use Android phones to maximize their business value.

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