Overview of Progent's Ransomware Negotiation Consulting in Santos
Ransomware Defense and Recovery ConsultantsProgent has experience negotiating ransomware settlements with attackers. Reaching an acceptable settlement is a complex activity that calls for a combination of real-word experience, technical skills and business acumen. It also demands working closely with the victim's IT team and the insurance provider, if there is one. Because the top goal of the ransomware victim is fast recovery, it is vital to deploy recovery groups that work efficiently, in parallel, and with intimate collaboration. Progent has the breadth of IT knowledge and the depth of experts to supplement your IT staff and restore your network environment rapidly and economically.

Services provided by Progent's ransomware settlement experts include:

  • Establishing the type of ransomware involved in the assault
  • Identifying and communicating with the hacker
  • Evaluating the recovery risk
  • Validating the threat actor's decryption tool
  • Determining a settlement range with the ransomware victim and the insurance carrier
  • Negotiating a settlement and schedule with the TA
  • Verifying accordance with anti-money laundering laws
  • Carrying out the crypto-currency disbursement to the hacker
  • Receiving, reviewing, and using the TA's decryptor mechanism
  • If needed, contacting the hacker for technical help with the decryption utility
In parallel with the ransom negotiations, Progent's ransomware team can help with:
  • Isolating affected endpoints to prevent further progress of the attack
  • Creating digital copies of every compromised device and data store to allow forensics in parallel with restoration
  • Installing anti-virus protection to all virus-free endpoints
  • Salvaging data from air-gapped backups or unscathed endpoints
  • Creating a pristine environment
  • Remapping and connecting drives to match precisely their pre-encryption state
After the decryption utility has been mastered, Progent can assist you to recover computers and services to their pre-arrack state. Progent can also help you to conduct comprehensive forensics and generate a document to deliver to the insurance carrier. This document identifies cybersecurity vulnerabilities that must be fixed and suggests actions that should be performed to block future ransomware attacks.

Settling Exfiltration Ransoms
Beyond extorting payment for a decryption utility, modern strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor often try to steal (or "exfiltrate") files. Hackers can then demand an additional settlement in exchange for not divulging this information on the dark web. Unfortunately, there is no way to guarantee that exfiltrated data have been completely deleted by the TA. In fact, in many instances the hacker has little say about where the information ends up. Settling an exfiltration ransom does not free you from the necessity of seeking the guidance of privacy lawyers, performing an investigation into which files were taken, and performing the mandated notifications to impacted entities. In almost all cases, paying an exfiltration ransom is not recommended.

Progent's Qualifications
Progent has delivered online and on-premises network services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned prestigious certifications including CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial and ERP software. This broad array of expertise gives Progent the ability to identify and consolidate the surviving pieces of your information system after a ransomware assault and rebuild them quickly into a functioning system. Progent has worked with top cyber insurance providers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent about Ransomware Settlement Guidance in Santos
To get in touch with Progent about ransomware settlement services in Santos, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent provides technical services for medium size businesses who have 100 to 250 system clients. The mid-size company or office has typically been an underserved segment of the market for IT support expertise. The cost structures and support delivery models of large outside service firms make them too expensive for the ordinary mid-size business or small medium business (SMB), which commonly has a modest information technology budget with which to maintain an information system whose advanced technology and capability are often similar to the information systems of far bigger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual network infrastructure and proactive server monitoring, significantly lowers the IT support expenses of an SMB while offering the mid-size organization with enterprise-level service from certified, IT experts knowledgeable in a broad array of small business technologies. If your medium size company or small business is looking for levels of network help appropriate for a mid-size organization without budgeting enterprise prices, call Progent.

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    Progent's certified engineers can provide remote and on-premises support expertise to help you to manage, support, and troubleshoot PCs based on Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, backup and restore, online access, smartphone and tablet management, Wi-Fi configuration, and 24x7 system monitoring.

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    Progent's SonicWall firewall consultants can help you integrate, manage, and troubleshoot SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into an end-to-end network protection plan and design security into your business practices.

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    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues.

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    Progent's Technical Response Center (TRC) offers national extended hours remote assistance for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer after-hours phone support and remote direct computer access to isolate and resolve network problems rapidly and economically. The scope of IT experience available from Progent's team of country-wide support engineers makes it possible to escalate even the toughest network issues to competent experts as required. For critical issues, the Technical Response Center endeavors to respond to your request for service within one hour.

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    Progent's Microsoft certified consultants can provide offsite and on-premises consulting services to assist you to manage, maintain, and repair computers based on Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, backup and restore, remote access, smartphone and tablet management, Wi-Fi network design, and 24x7 network monitoring and alerts.

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    Progent's Microsoft-certified consultants can help you to update your application servers and/or workstations from 32 bits to 64 bits. Progent can assist your company to understand the costs and benefits of upgrading to 64-bit computing, plan an affordable migration strategy that minimizes operational disruptions, and offer economical, professional online support to aid your organization to install 64-bit operating systems and application software on your existing computers.

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    Progent offers a variety of network support bundles for small organizations. These information technology outsourcing and server monitoring services are based on the proactive problem solving capabilities of Operations Manager, a state-of-the-art network and IT management product that monitors the availability, performance, and security of your network and isolates incipient troubles before they can bring down your network. With Progent's economically priced IT service programs, small companies can select a basic co-sourcing package built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco appliances for centralized management.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent's certified professionals can assist you you to calculate the benefits of Windows Server 2008 for your business, develop pilot programs and rollout strategies, install Windows Server 2008 with your IT infrastructure and applications, train your IT personnel how to use enhanced management utilities, and provide continuing consulting and technical support via affordable options including Help Desk support and remote technical support.

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    Progent offers the expertise of Microsoft-certified consultants as well as experienced software developers, DBAs, project management experts, network infrastructure architects, business continuity planning specialists, and certified data security professionals to assist your business to evaluate the likely advantages of Microsoft SQL Server 2012 for your business, set up test environments at your site or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS platforms, and configure an efficient and secure network infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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    Progent's wireless site survey and predictive modeling make it easy to plan, implement and troubleshoot a Wi-Fi LAN optimized for your facilities, offering you a WLAN that has the reception, performance, capacity, Quality of Service, data protection, and roaming ability your business requires. Wi-Fi site survey services from Progent include online predictive modeling for planning a wireless LAN and onsite survey services for confirming, tuning, and debugging an operational Wi-Fi network.

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    Progent's consultants have supported Dynamics GP and Great Plains ERP software for more than 20 years and Progent has delivered integration, customization, education, and troubleshooting since the platform's original release. Progent offers in-depth support for updating out of date Dynamics GP/Great Plains ERP systems. Progent can assist you to plan, validate, and implement a cost-effective migration from a an outdated version to the newest edition of Microsoft Dynamics GP.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to follow best practices to set up SCVMM 2012 hosts, networking, storage systems, and libraries; plan, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can help your business to upgrade from an earlier version of System Center Virtual Machine Manager or from another management system, and Progent can help you to optimize and repair your current SCVMM environment to make sure you get maximum return on investment.

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    Progent's application experts can provide advanced consulting, software development, integration assistance, and online classes for leading applications covering key areas including ERP and MRP, financials, business reporting, web commerce application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with years of background delivering high-level consulting support remotely, Progent can help clients anywhere in the United States to avoid the lost productivity and expense related to travel and on-premises activity without sacrificing the high quality of consulting support.

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    Small to mid-sized businesses can now enjoy all the advantages of Operations Manager and also have quick access to Progent's Microsoft Premier network support professionals. With Progent's affordably priced IT service packages, small and midsize organizations can choose a simple Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent supports System Center Operations Manager to provide small company information systems enterprise-class availability, protection, and productivity.

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    ProSight Data Protection Services ECHO from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information.

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    Progent's Shared Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the top shared professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

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