Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Consultant
Ransomware needs time to steal its way across a target network. Because of this, ransomware assaults are typically launched on weekends and at night, when support personnel are likely to take longer to become aware of a penetration and are less able to organize a rapid and coordinated defense. The more lateral movement ransomware can manage inside a target's system, the more time it takes to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist you to complete the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineer can assist organizations in the Salinas metro area to locate and quarantine breached servers and endpoints and protect clean resources from being penetrated.
If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in Salinas
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and invade any available system restores and backups. Files synched to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and effectively sets the IT system back to square one. Threat Actors, the hackers responsible for ransomware attack, insist on a ransom fee for the decryptors needed to unlock scrambled files. Ransomware assaults also try to exfiltrate files and TAs demand an additional ransom in exchange for not posting this information on the dark web. Even if you are able to restore your system to an acceptable point in time, exfiltration can pose a major issue depending on the nature of the downloaded information.
The restoration process subsequent to ransomware penetration involves a number of crucial stages, the majority of which can proceed in parallel if the recovery workgroup has enough people with the required experience.
- Containment: This time-critical initial step involves arresting the lateral spread of ransomware within your network. The longer a ransomware assault is allowed to go unchecked, the longer and more costly the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine activities include cutting off infected endpoints from the rest of network to block the contagion, documenting the IT system, and securing entry points.
- Operational continuity: This covers restoring the IT system to a basic useful level of functionality with the least delay. This process is usually the top priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network architecture, and secure endpoint access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the complex restoration process. Progent understands the urgency of working rapidly, continuously, and in concert with a client's management and network support staff to prioritize activity and to put vital resources on line again as quickly as possible.
- Data restoration: The work necessary to restore data damaged by a ransomware attack varies according to the state of the network, how many files are encrypted, and what restore methods are needed. Ransomware attacks can take down critical databases which, if not properly closed, may have to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical applications depend on SQL Server. Some detective work may be needed to locate clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were not connected during the ransomware assault.
- Setting up advanced antivirus/ransomware defense: ProSight ASM offers small and mid-sized businesses the advantages of the identical anti-virus technology used by some of the world's largest enterprises such as Netflix, Visa, and Salesforce. By delivering in-line malware filtering, identification, mitigation, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring lowers TCO, streamlines administration, and expedites resumption of operations. The next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- Negotiation with the hacker Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance provider, if there is one. Activities include determining the kind of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the hacker; receiving, learning, and using the decryptor tool; troubleshooting failed files; creating a pristine environment; mapping and connecting datastores to reflect exactly their pre-encryption state; and reprovisioning physical and virtual devices and services.
- Forensics: This activity involves discovering the ransomware assault's storyline throughout the targeted network from beginning to end. This history of how a ransomware assault progressed through the network helps your IT staff to assess the damage and brings to light weaknesses in rules or processes that need to be corrected to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensics is commonly given a top priority by the cyber insurance provider. Since forensic analysis can take time, it is critical that other key activities like business resumption are pursued in parallel. Progent maintains a large roster of information technology and cybersecurity experts with the skills needed to perform activities for containment, operational continuity, and data restoration without disrupting forensics.
Progent has provided remote and onsite IT services across the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP applications. This broad array of skills allows Progent to salvage and consolidate the surviving pieces of your information system following a ransomware assault and rebuild them rapidly into an operational network. Progent has worked with leading cyber insurance providers including Chubb to assist businesses recover from ransomware attacks.
Contact Progent for Ransomware System Restoration Expertise in Salinas
For ransomware system recovery expertise in the Salinas metro area, call Progent at 800-462-8800 or see Contact Progent.