Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support staff are likely to take longer to recognize a breach and are least able to mount a quick and forceful defense. The more lateral movement ransomware can make within a target's network, the more time it takes to recover core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to carry out the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware experts can assist organizations in the Salinas metro area to locate and isolate infected servers and endpoints and protect undamaged resources from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Salinas
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and infiltrate any available system restores and backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration almost impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee in exchange for the decryptors needed to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an extra payment for not publishing this data on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can be a major issue according to the nature of the downloaded information.

The restoration process subsequent to ransomware attack involves several crucial stages, the majority of which can proceed concurrently if the recovery team has a sufficient number of people with the necessary experience.

  • Quarantine: This urgent initial step involves arresting the lateral spread of the attack across your IT system. The longer a ransomware assault is allowed to go unchecked, the more complex and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Containment activities include cutting off infected endpoint devices from the rest of network to block the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the network to a minimal useful level of functionality with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware attack, who often see it as an existential issue for their business. This activity also requires the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and safe remote access management. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to organize the complex restoration process. Progent appreciates the importance of working quickly, tirelessly, and in concert with a client's management and IT group to prioritize activity and to put vital services on line again as quickly as possible.
  • Data restoration: The work required to recover files damaged by a ransomware assault varies according to the state of the systems, how many files are affected, and which restore methods are needed. Ransomware attacks can destroy pivotal databases which, if not properly shut down, may need to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work could be needed to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were not connected during the assault.
  • Setting up advanced antivirus/ransomware defense: ProSight ASM utilizes SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the identical anti-virus tools deployed by many of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By providing in-line malware blocking, detection, mitigation, restoration and forensics in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services consist of determining the type of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement amount and timeline with the hacker; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryptor utility; troubleshooting decryption problems; creating a clean environment; mapping and connecting drives to match precisely their pre-encryption state; and restoring computers and software services.
  • Forensic analysis: This process is aimed at uncovering the ransomware attack's storyline across the network from beginning to end. This history of the way a ransomware assault progressed within the network helps your IT staff to assess the damage and highlights vulnerabilities in policies or processes that need to be corrected to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensic analysis is usually given a high priority by the insurance provider. Because forensics can be time consuming, it is essential that other important recovery processes like business continuity are executed in parallel. Progent maintains an extensive team of information technology and cybersecurity experts with the knowledge and experience required to perform the work of containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided online and onsite IT services across the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in core technologies such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security experts have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This broad array of expertise gives Progent the ability to salvage and integrate the surviving pieces of your information system following a ransomware assault and reconstruct them rapidly into an operational network. Progent has worked with top cyber insurance providers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Salinas
For ransomware cleanup consulting in the Salinas metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Apple Mac consultants can support the creative aspect of Mac environments by providing consulting services and education in imaging, sound, and video. Progent's support professionals offer expertise in a variety of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production studio.

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    Progent provides live online instruction for popular client applications and operating systems such as Microsoft Office and Microsoft 365 Excel, Word, Publisher and Project plus Adobe Acrobat, Photoshop, Crystal Reports, and Windows 10. Online training offers the benefits of traditional in-person seminars, such as instant interaction between clients and teachers, but eliminates the expenses of transportation and the challenge of trying to accommodate the schedules of many workers. Available to individuals or groups of any size, Progent's virtual training permits the teacher to conduct the class from an online facility and the clients can be spread across an office or all over the the U.S. Live online learning utilizes proven learning mechanisms such as broadcast white boards, electronic hand-raising, and collaborative applications. Classes can be short and personalized to specialized topics or longer in time and broader in coverage.

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    Progent offers small and mid-size organizations supplemental or comprehensive Help Desk support for telecommuters.

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    Skype for Business and Quality Dashboard Consultant Services

    Progent's consultants can provide remote and onsite consulting services for organizations of any size to assess the benefits of migrating to Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help you to plan a local, cloud-based or hybrid deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Microsoft 365; set up high-availability solutions; interface Skype for Business with your PBX system and PSTN gateway; and interface with other communication platforms like Cisco Video Interop Server. Progent's certified data security experts can help you design and validate a security strategy for your Skype for Business deployment that meets government and industry standards.

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    Progent's Microsoft certified professionals provide small and medium sized companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your business system from attack by outside and internal threats. Forefront Threat Management Gateway and ISA Server perform thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to uncover many attacks that can elude traditional firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your network protection through expert design and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can assist you to configure Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

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    Progent's certified Windows Server 2019 experts can assist your organization to design and carry out an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.

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    Microsoft Dynamics GP/Great Plains software offers analytics and reporting capabilities that let you monitor all operations, revenues and expenses, and sales patterns with built-in drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP reporting support expertise can enable you to create reports that allow you to analyze your business more thoroughly, converting uncooked data into useful management information. Progent can enhance your reporting and business analysis by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming design with VBasic, XML and other development environments in order to deliver custom line-of-business software development and web commerce applications that integrate transparently with Microsoft Dynamics GP.

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    Progent provides nationwide remote help and consulting services for companies that operate macOS and OS X environments or whose IT systems feature a mix of Apple Mac and Microsoft products. Progent's consultants offer Mac users a variety of services including desktop support, upgrading to the current version of macOS from other earlier versions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Remote technical support provides optimum leverage for your information technology dollar by protecting user efficiency and limiting the time billed for network repair services. Sophisticated online access utilities and experienced service specialists and consultants combine to enable Progent to solve most network problems without squandering time and expense by going to your location. In most of cases your IT issues can be dealt with by telephone or through a combination of phone help and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP and ISSAP certified security specialists to help you with the most challenging network issues.

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    Progent's seasoned ransomware recovery consultants can help your business to reconstruct a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

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    Progent's Juniper Networks-certified NetScreen engineer can help your company to configure and integrate NetScreen 5000 series routers, upgrade from previous NetScreen products to the latest Juniper technologies, and troubleshoot network infrastructure problems in Juniper-only or mixed-technology environments.

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    Progent's Cisco-certified wireless technology consulting experts can assist organizations to configure, manage, and troubleshoot Cisco wireless products including Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.

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    Progent can provide the support of certified engineers and seasoned database application developers, DBAs, project managers, Cisco-certified network architects, business continuity planning specialists, and certified data security consultants to assist your business to evaluate the likely benefits of SQL Server 2012 for your business, install test environments at your datacenter or at Progent's lab, design and carry out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS solutions, and define an efficient and secure IT infrastructure that lets you realize the full business benefit of SQL Server 2012.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost compared to Cisco's popular ASA 5500-X security appliances and include unified management of advanced cybersecurity capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and execute an efficient migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's subscription-based security services to create and centrally control IT ecosystems that span local offices, data centers, and cloud resources.

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    Small Company Remote Troubleshooting

    If you have a small business network with 10 to 50 desktop clients, Progent's IT outsourcing services free your business from over-reliance on an individual freelance service provider while giving you cost-effective and dependable access to high-quality network expertise. By delivering network consulting service when you require it, offering advanced expertise for critical technologies, offering unique support such as automated network monitoring, and charging only for support you receive, Progent offers you an affordable way for maximizing the productivity of your small office information system. Progent is the smart way for small organizations to build and support a robust and secure IT network and to have quick access to the experienced consulting typically available only to businesses who can support a sizeable internal IT group.

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    Progent provides consulting for security testing software including Microsoft Baseline Security Analyzer for running a variety of automatic system auditing scans to uncover potential security gaps. Progent has extensive experience with security analysis tools and can show you how to understand testing reports and react appropriately. Progent can show you how to build security into your business processes, configure scanning applications, plan and deploy a secure system architecture, and suggest policies to maximize the safety of your network. Progent's security professionals are able to assist you to set up a firewall, implement safe remote access to email and data, and install virtual private network. Progent's accredited security experts can also validate the security of web software and can run comprehensive security audits of company-wide security to validate your company's compliance with recognized industry security standards including FISMA, NIST, and ISO 17799.

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  • Top Rated Firesight Integration Services
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    Progent's Cisco-Premier network experts provide professional PIX Firewall consulting services encompassing design, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a sensible level of security, performance and availability for business networks of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative solutions. Progent's Cisco consultants can help you select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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