Ransomware Hot Line: 800-993-9400

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support personnel may be slower to become aware of a breach and are least able to organize a quick and forceful response. The more lateral movement ransomware is able to make inside a victim's network, the longer it will require to restore core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the urgent first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can help businesses in the Salinas metro area to locate and quarantine breached devices and guard undamaged resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Expertise Available in Salinas
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible system restores. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system restoration nearly impossible and effectively sets the datacenter back to square one. Threat Actors, the cybercriminals responsible for ransomware attack, demand a settlement payment in exchange for the decryptors required to unlock scrambled data. Ransomware assaults also attempt to exfiltrate files and hackers demand an extra ransom in exchange for not posting this data on the dark web. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a big issue depending on the sensitivity of the stolen data.

The recovery process subsequent to ransomware penetration involves several crucial stages, the majority of which can be performed in parallel if the recovery team has enough people with the necessary experience.

  • Quarantine: This urgent initial step requires blocking the lateral progress of ransomware within your IT system. The longer a ransomware attack is permitted to run unchecked, the more complex and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine processes include cutting off infected endpoints from the network to block the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a basic useful level of capability with the least delay. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business apps, network architecture, and protected remote access. Progent's ransomware recovery team uses advanced workgroup platforms to organize the complex restoration effort. Progent understands the importance of working quickly, continuously, and in unison with a customer's management and network support staff to prioritize tasks and to get vital services on line again as quickly as possible.
  • Data recovery: The work necessary to restore data impacted by a ransomware assault varies according to the state of the network, how many files are affected, and which recovery methods are required. Ransomware attacks can destroy pivotal databases which, if not gracefully closed, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many ERP and other business-critical platforms are powered by SQL Server. Often some detective work may be needed to find clean data. For instance, undamaged OST files may have survived on employees' desktop computers and laptops that were not connected during the ransomware attack.
  • Deploying advanced AV/ransomware defense: ProSight ASM gives small and mid-sized companies the benefits of the same anti-virus tools used by many of the world's biggest corporations such as Netflix, Visa, and Salesforce. By delivering real-time malware filtering, detection, mitigation, repair and analysis in one integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines management, and expedites recovery. The next-generation endpoint protection engine built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if any. Services consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and using the decryptor tool; troubleshooting failed files; creating a clean environment; remapping and connecting drives to match exactly their pre-attack state; and restoring physical and virtual devices and software services.
  • Forensics: This process is aimed at discovering the ransomware assault's progress across the targeted network from beginning to end. This history of the way a ransomware attack travelled through the network helps you to evaluate the impact and highlights shortcomings in security policies or work habits that should be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensic analysis is typically given a high priority by the insurance provider. Since forensics can take time, it is essential that other important recovery processes such as operational continuity are pursued concurrently. Progent maintains a large roster of information technology and security experts with the knowledge and experience needed to perform activities for containment, business continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered online and on-premises network services across the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes professionals who have been awarded high-level certifications in core technologies including Cisco networking, VMware, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP software. This broad array of skills gives Progent the ability to salvage and integrate the surviving parts of your network following a ransomware assault and reconstruct them quickly into an operational system. Progent has collaborated with top cyber insurance carriers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in Salinas
For ransomware recovery expertise in the Salinas metro area, phone Progent at 800-993-9400 or visit Contact Progent.



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  • Custom Applications Programming
    Custom e-Commerce Programming Companies

    For custom application development, Progent can supply software design experts to produce business applications in areas such as eCommerce, web development, Microsoft Business Solutions products including Great Plains Software accounting system, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progentís experts can use Microsoft IIS to build custom eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers experts in a broad array of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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    Exchange 2019 Network Consulting

    Progent can help you in any phase of your migration to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core for hosting Exchange; planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; designing and configuring Hyper-V virtualization; setting up HLB; configuring DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and configuring Outlook clients.

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    Urgent Proxim Tsunami Wireless Case Study

    Progent provided a wireless integration environment that enabled a school to increase productivity and avoid the recurring costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for connecting remote locations up to 2.5 miles apart and can extend to even longer ranges. This wireless solution offered improved bandwidth and reliability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz spectrum it offered immunity to outside interference.

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    Windows Server 2019 Windows Time Service Computer Consulting

    Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers major enhancements in scale, speed, manageability, virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and container support.

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    Wireless Security Services

    Progent offers expertise for security testing software including LANguard from GFI for running a set of programmed system testing scans to uncover potential security problems. Progent has broad knowledge of network analysis tools and can help you to make sense of audit reports and react appropriately. Progent can show you how to design security into your business operations, install scanning software, define and deploy a secure system environment, and suggest policies to maximize the safety of your IT system. Progent's security consultants are available to help you configure a firewall, design safe remote connectivity to email and business applications, and install virtual private network. Progent's certified security consultants can also test the protection of web-based applications and can provide extensive security evaluations of enterprise-wide security to determine your organization's compliance with key industry security standards including FISMA, PCI, and ISO.

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    Network Administration Small Office

    Progent provide businesses of all sizes enterprise-class network remote or onsite consulting for networks based on Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consultants also can provide security consulting for businesses varying in size from the small office to the worldwide enterprise.

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    Network Consultants SMS 2003 Upgrade

    Progentís Microsoft certified experts offer small and mid-size companies enterprise-grade consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to install important software rapidly and automatically to specified workers, lower product costs and stay compliant by determining usage profiles, enhance Windows protection by increasing your knowledge of vulnerability and by delivering critical patches, manage your external workforce through accepted standards independent of connection or geography, and lower operational costs by efficiently utilizing the management capabilities incorporated into Windows. Progentís SMS engineers can show you how to use SMS effectively for automated software and application installation, security patch control, and asset tracking management including software and hardware inventory.

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    Progentís Microsoft-expert consultants can assist your organization to update your workstations from 32 bits to 64 bits. Progent can help you to calculate the risks and advantages of upgrading to 64-bit desktop processing, design an efficient upgrade strategy that reduces operational disruptions, and provide economical, professional online help to aid your company to configure 64-bit PC desktop software and application software on your current computers.

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    Mandriva Linux Specialists

    Progent's Linux consulting services offer small and mid-size companies and software developers help with administering and supporting Linux systems that coexist with Microsoft-based technology. Progent can give your business contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This broad range of experience offers you an easy one-stop consulting firm to help you build and maintain a protected and reliable mixed-platform connectivity and communications solution that allows Linux and Microsoft coexistence by integrating Windows with leading Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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  • Specialists Exchange 2003 Exchange Server 2003 Upgrade Specialist

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    Top Ranked Windows, UNIX, Solaris Information Technology Consulting

    Progent's UNIX family consulting services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience provides you with a convenient one-stop consulting firm to show you how to create and manage a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Immediate Consultant Check Point Software Blade

    Progent's Check Point Software firewall consultants can help you plan, configure, and administer firewall environments built around Check Point Next Generation security gateways and Check Point's cloud-based SandBlast security services. Progent's consultants can also assist you support legacy Check Point firewalls or upgrade smoothly to Check Point's next-generation firewalls.

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    Subcontractor Jobs Recruiter Microsoft Consultant

    If you are a network engineer with system support experience, joining Progent and working for our customers will enhance your skills via interaction with our staff of mutually supportive, high-output consulting experts. Progent's concentration on offering network expertise and technical support to small and midsize businesses will give you the chance to work closely with business leaders and add significantly to the growth of exciting companies. In addition, Progent's virtual office network provides the most advanced tools for off-site support and wireless connectivity to help you to deliver fast fixes when you troubleshoot business-critical problems.

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    Progent has two decades of background assisting small and medium-size organizations to design, implement, optimize, administer, and debug IT networks that support a remote workforce.

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  • Help and Support Cisco ASA Firepower
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    The current ASA 5500-X Series of firewalls with Firepower Services provide significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can help you to maintain your existing PIX or Cisco ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, integrate, tune, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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  • Windows 10 Pilot Testing Professional 24-7 Windows 10 Cortana Remote Support Services
  • Windows 2008 Cluster Network Consultants Onsite Technical Support Windows Cluster Server 2008
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    Microsoft EMail On Site service

    Progent's Microsoft-certified consultants have two decades of experience providing e-mail and unified telecommunications/email solutions for businesses. Progent provides economical Microsoft Exchange 2007 Server consulting services to strengthen email security and virus defense, achieve high availability email, and implement remote and mobile email access. Progentís Microsoft Exchange help and support services can aid you in designing and deploying a Microsoft Exchange update or a migration from a legacy SMPT server or older Microsoft Exchange software such as Microsoft Exchange 5.5 to Exchange Server 2010.

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  • Microsoft Operations Manager Onsite Technical Support
    Expert Microsoft Certified Operations Manager Support Services

    Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, optimizing and repairing SCOM solutions and offer organizations of any size advanced online or on-premises consulting support for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the performance and availability required to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to install and set up SCOM 2012 management packs according to best practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or onsite technical support to assist you to fix critical issues uncovered by Microsoft SCOM 2012.

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