Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when IT personnel are likely to take longer to become aware of a break-in and are less able to organize a rapid and coordinated response. The more lateral movement ransomware can achieve within a victim's system, the more time it takes to recover core IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineers can assist businesses in the Salinas area to identify and isolate infected servers and endpoints and protect clean assets from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Salinas
Current variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and invade any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and effectively throws the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a settlement fee in exchange for the decryption tools required to recover scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an additional payment for not posting this data or selling it. Even if you are able to rollback your network to an acceptable date in time, exfiltration can be a big problem depending on the sensitivity of the stolen information.

The recovery process after a ransomware penetration involves a number of distinct phases, most of which can proceed concurrently if the recovery team has a sufficient number of members with the necessary experience.

  • Quarantine: This urgent first response requires arresting the sideways progress of the attack across your IT system. The longer a ransomware attack is permitted to go unrestricted, the longer and more expensive the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment processes include cutting off affected endpoint devices from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal useful level of functionality with the shortest possible downtime. This effort is typically the highest priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and protected endpoint access management. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to coordinate the complex restoration process. Progent understands the urgency of working quickly, continuously, and in concert with a client's managers and IT staff to prioritize activity and to put critical resources back online as fast as feasible.
  • Data restoration: The work necessary to recover data impacted by a ransomware attack varies according to the state of the network, how many files are affected, and which recovery techniques are needed. Ransomware assaults can destroy key databases which, if not gracefully closed, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other business-critical applications depend on SQL Server. Often some detective work may be required to locate clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were not connected during the assault. Progent's Altaro VM Backup experts can help you to deploy immutability for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including administrators. This adds an extra level of protection and recoverability in case of a successful ransomware attack.
  • Deploying modern antivirus/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the same anti-virus technology used by some of the world's biggest corporations including Walmart, Visa, and NASDAQ. By delivering real-time malware filtering, classification, mitigation, restoration and forensics in one integrated platform, ProSight Active Security Monitoring lowers TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the ransomware victim and the cyber insurance carrier, if any. Services include determining the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement with the victim and the cyber insurance provider; establishing a settlement and timeline with the TA; checking adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryptor tool; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to reflect exactly their pre-encryption state; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware attack's storyline throughout the targeted network from beginning to end. This audit trail of the way a ransomware attack travelled within the network helps your IT staff to evaluate the impact and uncovers weaknesses in security policies or work habits that should be rectified to prevent later break-ins. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensics is commonly assigned a top priority by the cyber insurance provider. Since forensic analysis can take time, it is vital that other important activities such as operational continuity are executed concurrently. Progent maintains a large team of IT and cybersecurity professionals with the skills required to carry out activities for containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises IT services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in core technologies such as Cisco networking, VMware, and major Linux distros. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP software. This broad array of skills gives Progent the ability to salvage and consolidate the surviving pieces of your network following a ransomware intrusion and reconstruct them rapidly into a viable network. Progent has collaborated with top insurance providers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Salinas
For ransomware system restoration services in the Salinas area, phone Progent at 800-462-8800 or visit Contact Progent.

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