Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware needs time to work its way through a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when support staff are likely to be slower to recognize a break-in and are least able to organize a quick and coordinated response. The more lateral progress ransomware can manage inside a target's network, the longer it takes to restore core operations and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to carry out the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Salinas area to locate and quarantine breached devices and guard undamaged resources from being penetrated.
If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Salinas
Current strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any accessible backups. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a settlement fee for the decryption tools needed to unlock scrambled data. Ransomware assaults also try to exfiltrate files and hackers demand an additional ransom in exchange for not posting this data on the dark web. Even if you can rollback your system to a tolerable point in time, exfiltration can pose a big problem according to the nature of the stolen information.
The recovery work after a ransomware incursion involves a number of crucial phases, most of which can be performed in parallel if the response team has enough people with the necessary experience.
- Containment: This time-critical first response involves arresting the lateral progress of ransomware across your IT system. The longer a ransomware assault is permitted to run unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes consist of isolating affected endpoint devices from the network to block the spread, documenting the IT system, and protecting entry points.
- Operational continuity: This covers bringing back the network to a minimal useful level of capability with the least delay. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also demands the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and secure remote access management. Progent's recovery experts use advanced collaboration tools to organize the complicated recovery effort. Progent appreciates the importance of working rapidly, tirelessly, and in concert with a customer's management and IT group to prioritize activity and to put vital services on line again as fast as possible.
- Data recovery: The work necessary to restore files damaged by a ransomware attack depends on the condition of the network, how many files are affected, and which restore techniques are needed. Ransomware attacks can take down critical databases which, if not gracefully closed, may have to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many financial and other business-critical applications depend on SQL Server. Often some detective work may be required to find clean data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff desktop computers and laptops that were not connected during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users.
- Setting up modern antivirus/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and medium-sized companies the advantages of the identical AV tools deployed by many of the world's biggest corporations such as Walmart, Citi, and Salesforce. By delivering in-line malware filtering, detection, mitigation, repair and analysis in one integrated platform, Progent's ProSight ASM lowers TCO, simplifies management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Activities include determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance provider; negotiating a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryptor utility; debugging failed files; creating a clean environment; remapping and connecting datastores to match precisely their pre-attack state; and reprovisioning physical and virtual devices and software services.
- Forensic analysis: This activity is aimed at discovering the ransomware attack's progress across the targeted network from beginning to end. This history of how a ransomware assault travelled within the network assists your IT staff to evaluate the impact and highlights weaknesses in rules or work habits that need to be corrected to avoid later break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensics is typically given a top priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is critical that other important activities like operational continuity are performed in parallel. Progent maintains an extensive roster of IT and security experts with the skills needed to perform the work of containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered online and on-premises network services across the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technology platforms including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning software. This breadth of skills gives Progent the ability to identify and integrate the undamaged pieces of your network after a ransomware assault and reconstruct them rapidly into a viable network. Progent has worked with leading cyber insurance carriers like Chubb to help organizations recover from ransomware assaults.
Contact Progent for Ransomware System Recovery Services in Salinas
For ransomware cleanup expertise in the Salinas area, call Progent at 800-462-8800 or see Contact Progent.