Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support staff may be slower to become aware of a break-in and are least able to organize a quick and coordinated defense. The more lateral movement ransomware can make within a victim's network, the longer it takes to recover core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to carry out the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware experts can assist businesses in the Vitória area to locate and quarantine infected servers and endpoints and guard clean assets from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Vitória
Current strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any available system restores and backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system restoration nearly impossible and basically sets the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom fee in exchange for the decryptors required to unlock scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an extra ransom for not posting this information on the dark web. Even if you are able to restore your system to a tolerable point in time, exfiltration can pose a big problem according to the sensitivity of the stolen information.

The restoration process after a ransomware attack has several distinct stages, most of which can proceed in parallel if the response workgroup has enough members with the required experience.

  • Quarantine: This time-critical first response involves arresting the lateral spread of the attack within your network. The longer a ransomware attack is permitted to go unchecked, the more complex and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Quarantine activities include cutting off infected endpoints from the network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the IT system to a basic acceptable level of functionality with the least downtime. This process is typically the top priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This project also requires the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and line-of-business applications, network topology, and secure remote access management. Progent's ransomware recovery experts use advanced workgroup platforms to organize the complex restoration process. Progent understands the urgency of working rapidly, tirelessly, and in unison with a customer's managers and network support group to prioritize activity and to put vital services back online as quickly as feasible.
  • Data restoration: The work necessary to restore data impacted by a ransomware assault depends on the condition of the systems, the number of files that are affected, and which recovery techniques are required. Ransomware assaults can destroy key databases which, if not gracefully closed, may have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on Active Directory, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work could be needed to find clean data. For instance, undamaged Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were not connected during the attack. Progent's Altaro VM Backup consultants can help you to deploy immutable backup for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including administrators. This adds another level of security and recoverability in case of a ransomware breach.
  • Deploying advanced AV/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the identical AV tools deployed by some of the world's biggest corporations including Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, restoration and forensics in one integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, streamlines management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the victim and the insurance carrier, if any. Services include establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the TA; acquiring, learning, and using the decryptor utility; troubleshooting failed files; building a clean environment; mapping and reconnecting datastores to match precisely their pre-encryption condition; and recovering computers and services.
  • Forensics: This activity is aimed at uncovering the ransomware assault's progress throughout the targeted network from beginning to end. This history of how a ransomware assault progressed within the network assists you to evaluate the damage and uncovers gaps in rules or processes that need to be corrected to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensic analysis is commonly given a top priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is critical that other key activities such as business continuity are performed concurrently. Progent has a large team of information technology and cybersecurity experts with the knowledge and experience required to carry out the work of containment, operational resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has provided online and on-premises network services across the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technologies such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISA, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial and ERP software. This broad array of skills gives Progent the ability to identify and integrate the surviving pieces of your network after a ransomware assault and reconstruct them quickly into a viable system. Progent has collaborated with top insurance carriers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Vitória
For ransomware cleanup services in the Vitória metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent delivered a wireless networking environment that enabled a school to increase productivity and eliminate the ongoing costs of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is intended for connecting separate sites up to 2.5 miles apart and can extend to even longer distances. This wireless solution offered improved bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it offered protection against local interference.

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