Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT personnel may take longer to recognize a breach and are less able to organize a quick and forceful response. The more lateral progress ransomware is able to make inside a victim's system, the more time it takes to restore core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to complete the urgent first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineers can help businesses in the Vitória metro area to locate and quarantine infected servers and endpoints and protect undamaged resources from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Vitória
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any available system restores and backups. Files synched to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and basically knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a settlement payment for the decryptors needed to unlock scrambled files. Ransomware assaults also attempt to exfiltrate files and TAs demand an extra ransom in exchange for not posting this information on the dark web. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a big issue according to the sensitivity of the downloaded information.

The restoration process after a ransomware incursion has a number of distinct stages, the majority of which can be performed in parallel if the response team has enough people with the necessary skill sets.

  • Quarantine: This time-critical first response requires blocking the lateral spread of the attack within your network. The longer a ransomware attack is allowed to go unrestricted, the longer and more expensive the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities include cutting off infected endpoints from the network to block the spread, documenting the environment, and securing entry points.
  • System continuity: This involves bringing back the IT system to a minimal useful level of capability with the least delay. This effort is typically the highest priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and mission-critical applications, network topology, and safe remote access management. Progent's recovery team uses state-of-the-art workgroup tools to coordinate the complex recovery effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a customer's management and network support staff to prioritize activity and to get critical resources back online as quickly as possible.
  • Data recovery: The effort required to restore data damaged by a ransomware assault depends on the state of the systems, how many files are encrypted, and which recovery methods are needed. Ransomware attacks can take down key databases which, if not gracefully shut down, may need to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many ERP and other business-critical applications are powered by SQL Server. Often some detective work may be required to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on staff desktop computers and laptops that were not connected at the time of the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including root users.
  • Deploying modern antivirus/ransomware protection: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and medium-sized businesses the benefits of the same AV tools used by some of the world's biggest enterprises such as Walmart, Citi, and NASDAQ. By providing real-time malware blocking, detection, mitigation, repair and analysis in a single integrated platform, ProSight Active Security Monitoring reduces TCO, simplifies management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Services include establishing the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the TA; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryptor tool; troubleshooting decryption problems; creating a clean environment; remapping and reconnecting datastores to reflect precisely their pre-encryption condition; and recovering machines and software services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's progress across the targeted network from start to finish. This audit trail of the way a ransomware attack progressed within the network assists you to evaluate the impact and brings to light gaps in rules or processes that should be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensics is typically given a top priority by the insurance provider. Since forensics can be time consuming, it is vital that other key activities such as business continuity are pursued concurrently. Progent has a large roster of information technology and data security professionals with the skills needed to carry out activities for containment, operational resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered online and on-premises IT services across the United States for more than 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in foundation technologies including Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning software. This broad array of expertise gives Progent the ability to identify and consolidate the surviving pieces of your information system following a ransomware assault and reconstruct them rapidly into a functioning network. Progent has collaborated with leading insurance carriers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting Services in Vitória
For ransomware system restoration consulting in the Vitória metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent can assist you in any facet of your migration to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 for hosting Exchange; designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V virtualization; configuring hardware load balancing (HLB); setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook.

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    Progent's Palo Alto Networks firewall consultants can help you select, configure, and manage Palo Alto Networks PA-Series firewalls to create a modern cybersecurity ecosystem that spans your data center and cloud-based resources and protects all users anywhere with any device.

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    Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer offer support these devices. Progent still offers consulting assistance for Cisco's PIX 500 firewalls to help you with management and troubleshooting and Progent can in addition help you determine whether to move up to next generation firewall products from Cisco. Progent's Cisco-certified specialists can help your company plan and implement a cost-effective migration to Cisco ASA 5500-X Series firewalls following industry best practices.

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  • SQL Server 2016 Database Migration Configuration SQL Server 2016 Query Store Technical Consultant
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    Progent offers the services of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management (ERM) solution based on leading practices promoted by CRISC and crafted to match your organization's risk appetite, business goals, and budgetary guidelines.

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  • Small Business Remote Support Small Office Server Installation
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  • IT Services Threat Management Gateway 2010
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    Forefront Threat Management Gateway is based on the powerful security capabilities of Microsoft Internet Security and Acceleration Server 2006 and offers a centrally administered Internet gateway that acts as a single-server solution for an array of security functions including an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security reporting features, permits customized reports powered by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual server to cut costs and enhance recoverability. Progent's Microsoft-certified consultants can assist you to plan and carry out test and production deployments; integrate Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Exchange Server 2010, and Microsoft SharePoint; set up Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also assist you to upgrade economically to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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  • Data Protection Manager 2016 and SharePoint Network Consultant
    Data Protection Manager 2016 and SharePoint Remote Troubleshooting

    Microsoft System Center 2016 Data Protection Manager offers near-continuous backup and simplified restore capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-aware backup for key platforms such as Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux virtual machines, works with virtual machines hosted by Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified experts can help organizations of any size to design, implement, manage, and repair an enterprise-wide backup/restore solution powered by SCDPM 2016. Progent can help you to upgrade from a previous version of DPM or from a legacy system, and Progent can optimize your SCDPM 2016 environment for on premises, colocated, cloud or hybrid deployment models. Progent can provide online or onsite support and can deliver as-needed expertise to resolve challenging issues or provide comprehensive project management support to make sure you complete your SCDPM 2016 deployment on schedule and within your budget.

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    Progent's certified consultants can help you analyze the possible benefits of Hyper-V-based virtualization for your company, perform test installations to validate Hyper-V's operation with your line-of-business software, evaluate your network architecture for optimal operation with virtual server technology, help you in migrating to Windows Server 2008 and configuring Windows Hyper-V, educate your network management personnel to track and administer Hyper-V, provide world-class consulting help for improving the security of your virtual servers, establish and validate disaster recovery procedures that optimize system uptime, and provide ongoing consulting and technical support including affordable remote troubleshooting and turn-key Help Desk outsourcing.

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  • Windows and UNIX Consulting Services
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    Progent's UNIX platform support services offer small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise provides you with a convenient single source to help you build and manage a secure and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Key features of Microsoft Dynamics GP software include a modular structure that allows you to license just the functionality you need, a standardized foundation based on Microsoft technologies to protect your investment and provide a tightly integrated environment, advanced reporting services that allow you to track all operations, income and expenses and sales trends, integration with Microsoft Office to speed access to corporate information, the capability to integrate data from almost any db software or workstation software into Microsoft Dynamics GP, and an open design that makes it easy to create custom applications. Progent can help you configure and maintain a reliable, protected server and communications network to support Dynamics GP/Great Plains, and can offer expert GP/Great Plains support professionals to help you convert the powerful features of Dynamics GP accounting into a productive business management solution.

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    Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources as well as one or more public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

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    Progent can help your organization to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and install, manage, and debug a cloud or hybrid implementation of Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.

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  • Windows 11 Wigets Online Support Microsoft Windows 11 Snap Groups Specialists
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  • Windows Server 2012 R2 Cloud Specialists Windows Server 2012 R2 Clustering Network Engineer
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  • Windows Server 2019 Kubernetes Containers Onsite Technical Support Windows Server 2019 Storage Replica Computer Consultants
  • Wireless LAN Online Troubleshooting 802.11ac Wi-Fi Network Integration
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    ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital assets.

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