Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware needs time to steal its way through a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when support personnel are likely to be slower to become aware of a break-in and are least able to mount a rapid and forceful defense. The more lateral movement ransomware can manage within a victim's network, the longer it will require to restore basic IT services and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help you to carry out the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware experts can help businesses in the Vitória metro area to identify and quarantine infected servers and endpoints and protect clean assets from being penetrated.
If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Vitória
Modern variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any available backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system recovery almost impossible and basically sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, demand a ransom payment in exchange for the decryption tools needed to unlock scrambled data. Ransomware assaults also try to steal (or "exfiltrate") files and TAs require an extra payment for not publishing this information or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big issue according to the nature of the downloaded data.
The restoration work after a ransomware penetration has several crucial phases, the majority of which can proceed in parallel if the recovery workgroup has a sufficient number of people with the required skill sets.
- Quarantine: This time-critical initial step involves arresting the lateral spread of ransomware within your network. The more time a ransomware attack is allowed to run unchecked, the more complex and more costly the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment activities include isolating affected endpoints from the rest of network to block the spread, documenting the IT system, and securing entry points.
- Operational continuity: This covers restoring the network to a basic useful degree of capability with the shortest possible delay. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical applications, network architecture, and safe endpoint access. Progent's ransomware recovery experts use advanced workgroup platforms to organize the complicated recovery process. Progent understands the urgency of working rapidly, continuously, and in unison with a customer's management and network support group to prioritize activity and to put essential services back online as quickly as feasible.
- Data recovery: The work required to restore files damaged by a ransomware attack varies according to the condition of the network, the number of files that are encrypted, and which recovery methods are required. Ransomware assaults can take down key databases which, if not gracefully shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be required to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were not connected during the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users.
- Setting up advanced antivirus/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to offer small and mid-sized businesses the advantages of the identical anti-virus tools used by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By providing real-time malware filtering, classification, mitigation, restoration and analysis in a single integrated platform, Progent's ASM cuts TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Services include determining the type of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and timeline with the TA; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryption utility; troubleshooting failed files; creating a clean environment; mapping and reconnecting drives to reflect precisely their pre-attack condition; and restoring computers and services.
- Forensic analysis: This process is aimed at uncovering the ransomware attack's storyline across the targeted network from start to finish. This history of the way a ransomware assault travelled within the network helps your IT staff to evaluate the damage and highlights vulnerabilities in policies or work habits that should be rectified to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is commonly assigned a high priority by the cyber insurance carrier. Because forensics can be time consuming, it is critical that other important recovery processes like operational continuity are executed concurrently. Progent maintains an extensive team of information technology and security professionals with the knowledge and experience required to perform activities for containment, business resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and onsite IT services across the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have earned high-level certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This breadth of skills allows Progent to identify and consolidate the undamaged pieces of your IT environment after a ransomware attack and rebuild them quickly into an operational network. Progent has collaborated with leading insurance carriers including Chubb to help organizations recover from ransomware attacks.
Contact Progent for Ransomware Recovery Consulting in Vitória
For ransomware cleanup consulting in the Vitória area, call Progent at 800-462-8800 or see Contact Progent.