Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when IT staff are likely to take longer to become aware of a break-in and are least able to organize a quick and forceful response. The more lateral progress ransomware is able to manage within a target's system, the more time it will require to restore basic IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist organizations in the Seattle metro area to identify and isolate infected servers and endpoints and guard clean resources from being compromised.

If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Seattle
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery almost impossible and basically sets the datacenter back to square one. So-called Threat Actors, the hackers behind a ransomware assault, demand a settlement payment in exchange for the decryptors needed to recover scrambled files. Ransomware attacks also try to exfiltrate files and hackers require an additional payment for not publishing this information or selling it. Even if you are able to restore your system to a tolerable point in time, exfiltration can pose a major problem according to the nature of the downloaded data.

The recovery work subsequent to ransomware penetration has a number of distinct phases, the majority of which can proceed concurrently if the response team has enough members with the required skill sets.

  • Containment: This time-critical first response requires arresting the lateral progress of ransomware within your IT system. The longer a ransomware attack is permitted to go unrestricted, the longer and more costly the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities include isolating affected endpoints from the network to minimize the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a basic acceptable degree of functionality with the least downtime. This effort is typically the highest priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also requires the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and mission-critical apps, network architecture, and protected endpoint access. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the complex restoration process. Progent appreciates the urgency of working rapidly, continuously, and in concert with a customer's managers and IT group to prioritize tasks and to put critical services back online as fast as possible.
  • Data restoration: The effort necessary to restore files impacted by a ransomware assault depends on the condition of the systems, how many files are encrypted, and which restore techniques are required. Ransomware attacks can take down pivotal databases which, if not carefully shut down, may have to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical applications are powered by SQL Server. Often some detective work may be needed to locate clean data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and notebooks that were not connected during the ransomware assault.
  • Deploying advanced antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the same AV technology deployed by some of the world's largest enterprises including Netflix, Citi, and Salesforce. By providing real-time malware blocking, classification, mitigation, recovery and forensics in one integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if there is one. Services include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement with the victim and the insurance provider; establishing a settlement and timeline with the TA; checking compliance with anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryptor utility; troubleshooting failed files; building a pristine environment; remapping and connecting drives to match precisely their pre-encryption state; and recovering machines and software services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's progress throughout the network from beginning to end. This audit trail of the way a ransomware attack travelled within the network helps your IT staff to assess the impact and highlights shortcomings in rules or work habits that should be corrected to prevent later break-ins. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensic analysis is commonly given a top priority by the insurance carrier. Since forensics can be time consuming, it is essential that other important recovery processes such as operational resumption are pursued concurrently. Progent has an extensive roster of information technology and security experts with the knowledge and experience required to perform activities for containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises IT services across the United States for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned advanced certifications in core technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning applications. This broad array of skills gives Progent the ability to salvage and consolidate the undamaged parts of your information system following a ransomware intrusion and reconstruct them quickly into a viable system. Progent has collaborated with top cyber insurance carriers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting Services in Seattle
For ransomware cleanup expertise in the Seattle metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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