Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware requires time to work its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when support staff may take longer to become aware of a penetration and are least able to organize a rapid and forceful defense. The more lateral movement ransomware can achieve inside a victim's network, the more time it takes to recover basic IT services and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist you to take the urgent first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware expert can assist organizations in the Seattle metro area to locate and quarantine infected servers and endpoints and guard undamaged resources from being penetrated.
If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in Seattle
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and attack any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration nearly impossible and effectively sets the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a settlement fee in exchange for the decryption tools needed to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers require an extra ransom in exchange for not publishing this information on the dark web. Even if you can rollback your system to a tolerable date in time, exfiltration can be a major problem according to the sensitivity of the downloaded information.
The recovery work after a ransomware attack involves several distinct phases, most of which can proceed in parallel if the recovery workgroup has a sufficient number of members with the necessary skill sets.
- Containment: This time-critical initial step involves arresting the sideways progress of ransomware across your network. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes include isolating affected endpoints from the rest of network to block the spread, documenting the IT system, and securing entry points.
- System continuity: This covers restoring the network to a basic acceptable level of functionality with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and line-of-business applications, network topology, and safe endpoint access. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to organize the multi-faceted restoration effort. Progent appreciates the urgency of working rapidly, continuously, and in concert with a customer's management and IT staff to prioritize activity and to put vital resources on line again as quickly as feasible.
- Data restoration: The work necessary to recover files damaged by a ransomware attack varies according to the condition of the network, how many files are affected, and which restore techniques are required. Ransomware attacks can destroy pivotal databases which, if not properly closed, may have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other mission-critical platforms are powered by SQL Server. Some detective work may be needed to locate clean data. For instance, undamaged Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were off line at the time of the assault.
- Deploying modern antivirus/ransomware protection: Progent's ProSight ASM gives small and mid-sized companies the benefits of the same AV technology deployed by some of the world's largest enterprises including Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, identification, containment, restoration and forensics in one integrated platform, Progent's ASM reduces TCO, simplifies management, and expedites resumption of operations. The next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the victim and the cyber insurance carrier, if any. Activities include determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; checking compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and using the decryptor tool; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting drives to match precisely their pre-attack state; and reprovisioning physical and virtual devices and software services.
- Forensic analysis: This process involves learning the ransomware attack's progress across the network from start to finish. This audit trail of how a ransomware attack travelled through the network helps your IT staff to assess the damage and brings to light vulnerabilities in policies or work habits that need to be corrected to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensic analysis is usually given a high priority by the cyber insurance provider. Since forensics can be time consuming, it is essential that other important recovery processes such as operational continuity are performed concurrently. Progent maintains an extensive roster of IT and security experts with the knowledge and experience required to carry out activities for containment, business resumption, and data recovery without interfering with forensic analysis.
Progent has delivered online and onsite network services across the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have been awarded high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial and ERP software. This scope of skills allows Progent to identify and integrate the surviving pieces of your IT environment after a ransomware assault and rebuild them quickly into a viable network. Progent has collaborated with leading cyber insurance carriers like Chubb to help organizations recover from ransomware assaults.
Contact Progent for Ransomware System Recovery Consulting Services in Seattle
For ransomware cleanup expertise in the Seattle metro area, call Progent at 800-462-8800 or see Contact Progent.