Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT staff are likely to be slower to recognize a breach and are least able to organize a rapid and forceful defense. The more lateral progress ransomware can achieve within a target's system, the more time it will require to restore core IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to take the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware experts can help businesses in the Seattle metro area to identify and isolate infected devices and protect clean resources from being compromised.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Seattle
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any accessible backups. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and basically throws the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a ransom payment for the decryption tools required to unlock encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers demand an extra settlement in exchange for not posting this information or selling it. Even if you can restore your system to an acceptable date in time, exfiltration can be a big problem according to the nature of the stolen information.

The recovery work subsequent to ransomware incursion involves a number of distinct stages, most of which can be performed in parallel if the response team has a sufficient number of people with the required experience.

  • Quarantine: This time-critical initial response requires arresting the sideways spread of the attack within your IT system. The more time a ransomware assault is permitted to run unchecked, the more complex and more costly the recovery effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine processes consist of isolating infected endpoint devices from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
  • System continuity: This covers restoring the IT system to a basic useful level of capability with the least delay. This effort is typically the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also demands the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network architecture, and secure remote access management. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to organize the complex restoration process. Progent understands the urgency of working quickly, tirelessly, and in concert with a client's management and network support group to prioritize tasks and to get essential resources back online as fast as feasible.
  • Data recovery: The effort necessary to recover files impacted by a ransomware assault varies according to the state of the network, how many files are affected, and which restore techniques are required. Ransomware assaults can destroy critical databases which, if not properly closed, may have to be reconstructed from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Some detective work may be required to locate clean data. For example, non-encrypted OST files may exist on staff desktop computers and notebooks that were not connected at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including root users.
  • Setting up advanced antivirus/ransomware protection: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the same anti-virus tools deployed by many of the world's biggest corporations such as Walmart, Visa, and Salesforce. By delivering in-line malware filtering, detection, mitigation, recovery and forensics in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if any. Services consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency disbursement to the TA; receiving, learning, and using the decryptor utility; debugging failed files; creating a pristine environment; mapping and reconnecting datastores to reflect exactly their pre-attack state; and reprovisioning computers and software services.
  • Forensic analysis: This activity involves learning the ransomware attack's storyline across the targeted network from beginning to end. This history of how a ransomware attack progressed within the network assists you to assess the impact and brings to light weaknesses in policies or work habits that need to be corrected to avoid future breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is usually given a top priority by the insurance provider. Because forensic analysis can be time consuming, it is vital that other key recovery processes like operational resumption are performed in parallel. Progent has a large roster of IT and cybersecurity experts with the knowledge and experience required to carry out activities for containment, business resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and on-premises network services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have earned high-level certifications in core technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning software. This scope of skills allows Progent to identify and consolidate the undamaged pieces of your information system following a ransomware assault and rebuild them quickly into a functioning system. Progent has worked with top cyber insurance providers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Seattle
For ransomware recovery consulting services in the Seattle area, phone Progent at 800-462-8800 or visit Contact Progent.



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