Ransomware Hot Line: 800-993-9400

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT staff are likely to take longer to become aware of a break-in and are least able to organize a rapid and forceful defense. The more lateral movement ransomware can achieve within a target's network, the longer it will require to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware expert can assist businesses in the Seattle area to locate and quarantine breached devices and protect clean resources from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Recovery Services Offered in Seattle
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any available system restores and backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a settlement payment for the decryptors needed to recover scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an additional payment for not publishing this data or selling it. Even if you can rollback your network to an acceptable point in time, exfiltration can be a big issue depending on the nature of the stolen data.

The recovery process after a ransomware penetration has a number of crucial phases, most of which can proceed concurrently if the recovery team has a sufficient number of members with the necessary experience.

  • Containment: This urgent initial response requires blocking the sideways progress of the attack within your IT system. The more time a ransomware assault is permitted to go unchecked, the more complex and more expensive the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Containment processes consist of cutting off infected endpoint devices from the network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers restoring the network to a minimal acceptable level of capability with the least downtime. This effort is typically the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also requires the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and mission-critical applications, network architecture, and protected remote access management. Progent's recovery team uses state-of-the-art collaboration tools to organize the complicated restoration effort. Progent understands the importance of working rapidly, continuously, and in unison with a client's management and IT group to prioritize activity and to get critical resources on line again as fast as feasible.
  • Data recovery: The effort required to restore files impacted by a ransomware assault depends on the state of the systems, the number of files that are encrypted, and what recovery methods are needed. Ransomware assaults can take down critical databases which, if not properly closed, may need to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other business-critical platforms are powered by SQL Server. Often some detective work could be required to find clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were off line during the attack.
  • Deploying modern antivirus/ransomware defense: Progent's ProSight ASM gives small and medium-sized businesses the benefits of the identical AV tools implemented by many of the world's largest corporations including Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, classification, mitigation, recovery and analysis in one integrated platform, ProSight Active Security Monitoring reduces total cost of ownership, streamlines administration, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the cyber insurance carrier, if there is one. Activities include determining the kind of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement with the victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; receiving, learning, and using the decryptor tool; troubleshooting decryption problems; creating a pristine environment; remapping and reconnecting drives to match precisely their pre-attack state; and restoring machines and software services.
  • Forensics: This activity is aimed at learning the ransomware attack's storyline across the targeted network from start to finish. This audit trail of the way a ransomware assault travelled within the network helps your IT staff to evaluate the damage and highlights gaps in policies or processes that should be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is commonly given a high priority by the insurance provider. Because forensic analysis can take time, it is essential that other key recovery processes such as business resumption are performed concurrently. Progent maintains a large team of IT and security experts with the knowledge and experience required to carry out the work of containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and onsite IT services throughout the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes consultants who have been awarded high-level certifications in foundation technologies including Cisco infrastructure, VMware, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and ERP application software. This scope of skills allows Progent to salvage and integrate the surviving pieces of your IT environment after a ransomware intrusion and reconstruct them quickly into an operational network. Progent has worked with leading cyber insurance carriers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Seattle
For ransomware system restoration services in the Seattle area, phone Progent at 800-993-9400 or visit Contact Progent.



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