Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support staff may take longer to become aware of a penetration and are less able to mount a rapid and coordinated defense. The more lateral progress ransomware is able to achieve inside a target's network, the longer it takes to recover core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineers can assist businesses in the Campinas area to locate and isolate infected devices and protect undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Campinas
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and infiltrate any available backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system restoration nearly impossible and basically sets the IT system back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware assault, insist on a settlement fee in exchange for the decryptors required to recover scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") files and TAs require an additional settlement in exchange for not posting this data on the dark web. Even if you can restore your network to an acceptable date in time, exfiltration can pose a major problem depending on the sensitivity of the downloaded data.

The recovery work after a ransomware attack involves several crucial phases, the majority of which can proceed concurrently if the recovery workgroup has enough members with the necessary skill sets.

  • Containment: This urgent first response requires blocking the lateral progress of the attack across your network. The more time a ransomware assault is permitted to run unrestricted, the more complex and more costly the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine activities include isolating affected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a basic acceptable level of capability with the shortest possible delay. This effort is usually the top priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also demands the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and protected endpoint access. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to organize the complex recovery process. Progent appreciates the importance of working rapidly, continuously, and in concert with a client's managers and IT staff to prioritize tasks and to get critical resources back online as fast as feasible.
  • Data recovery: The work required to recover files impacted by a ransomware attack depends on the condition of the network, the number of files that are affected, and what restore techniques are needed. Ransomware assaults can destroy pivotal databases which, if not gracefully shut down, may need to be reconstructed from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Often some detective work may be required to find undamaged data. For instance, undamaged OST files may have survived on staff desktop computers and laptops that were off line during the attack.
  • Deploying advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the same AV tools deployed by many of the world's largest corporations such as Walmart, Citi, and NASDAQ. By providing in-line malware blocking, classification, containment, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires close co-operation with the victim and the insurance carrier, if any. Services include establishing the type of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement amount and timeline with the TA; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and operating the decryptor utility; troubleshooting failed files; building a clean environment; mapping and connecting datastores to reflect precisely their pre-encryption state; and restoring computers and services.
  • Forensic analysis: This activity is aimed at learning the ransomware attack's storyline across the targeted network from start to finish. This audit trail of the way a ransomware attack progressed within the network assists you to evaluate the damage and highlights shortcomings in rules or work habits that need to be rectified to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensics is typically assigned a top priority by the insurance carrier. Since forensics can take time, it is essential that other important activities like business continuity are executed concurrently. Progent maintains an extensive team of information technology and data security professionals with the knowledge and experience required to perform activities for containment, operational continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered online and onsite network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in core technologies such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning software. This broad array of skills allows Progent to salvage and integrate the surviving pieces of your IT environment after a ransomware intrusion and reconstruct them quickly into an operational system. Progent has collaborated with leading insurance carriers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Campinas
For ransomware system recovery expertise in the Campinas metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    The experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of support in Microsoft integration, assures you success in identifying the edition and set up of Windows 2003 Server that aligns best with your business goals. Progent can also assist you with planning, installing, managing and supporting powerful IT solutions powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.

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  • Microsoft LCS Server 2007 Remote Technical Support 24-Hour Live Communications Server Integration Services

  • Catalyst 802.11ax AP Integration
    CCNP Certified Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security On-site Support

    Progent's Cisco Catalyst 802.11ax WAP consultants can provide affordable online and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.

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  • Help and Support Exchange Server 2016 Upgrade
    24-7 Microsoft Exchange 2016 Migration Planning Engineer

    Progent can assist your business in any and all facets of your upgrade to Exchange Server 2016 including designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up HLB for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Microsoft Video Conferencing Technical Consultant Consultant Services Voice over IP

  • Security Consultant Services
    Technology Professional Wireless Security

    Progent offers consulting for security evaluation utilities such as Microsoft Baseline Security Analyzer for running a variety of programmed network testing scans to uncover possible security problems. Progent has broad experience with network analysis tools and can show you how to make sense of audit reports and respond effectively. Progent can show you how to build protection into your business processes, configure auditing applications, plan and implement a protected network architecture, and recommend policies to optimize the security of your IT system. Progent's security engineers are able to show you how to configure a firewall, design secure remote connectivity to email and business applications, and integrate VPN. Progent's accredited security experts can validate the security of web-based applications and can provide comprehensive information security tests of company-wide security to determine your company's compliance with important industry security standards including FISMA, NIST, and ISO 17799.

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  • Windows Server 2019 Hybrid Solutions Technical Support Services
    Windows Server 2019 Storage Spaces Direct Computer Consulting

    Progent's Windows Server 2019 disaster recovery preparedness consultants can help your business to design a disaster recovery system built around Microsoft's advanced Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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  • Microsoft Certified Windows 2000 Server Troubleshooting
    Windows Server 2000 Upgrade Consulting

    Progent's certified Windows Server 2000 consultants offer network help and information technology consulting services for the complete family of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Microsoft Windows 2000 Server integration, optimization, and support offerings include system design, installation, project management, on-site and off-site support, Call Center outsourcing, professional security consulting, turn-key outsourcing, and economical co-sourcing.

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  • Microsoft Windows 7 Migration Remote Support
    Troubleshooting Windows 7 Training

    Progent's Microsoft certified consultants can assist you to test Windows 7 to verify application and driver compatibility and to determine its performance and stability working with your applications. Progent can also help you to evaluate the likely strategic value of moving to Microsoft Windows 7. If Microsoft Windows 7 makes sense for your business strategy, Progent can assist you to plan and execute a non-disruptive upgrade to Windows 7 from a previous release of Windows.

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  • Network Engineer Catalyst 802.11ax Wireless Largest Cisco Catalyst Wi-Fi 6 and Wi-Fi 6E AP Planning Professional
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  • Nexus Switch EIGRP Setup and Support After Hours IT Consultant Nexus Switch Latency
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  • SMB Small Business Computer Consulting Firms
    Mid-size Company IT Consulting Group

    Progent provides technical services for medium size businesses with 100 to 250 system users. The mid-size company or work group has traditionally been an underserved segment of the market for network support expertise. The overhead and service delivery models of major outside service organizations make them too costly for the ordinary small business or small medium business (SMB), which commonly relies on a minimal information technology budget with which to maintain an information system whose complexity and sophistication are often comparable to the information systems of much bigger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual office infrastructure and 24x7 server monitoring, dramatically lowers the IT support costs of an SMB while offering the mid-size organization with enterprise-level support from professional, world-class experts knowledgeable in a broad array of small business network solutions. If your medium size organization or small business is searching for levels of IT help needed by a mid-size office without paying enterprise prices, contact Progent.

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    24-7 System Center Operations Manager Consultant Services

    Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, enhancing and troubleshooting SCOM solutions and offer organizations of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also help you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to help you to remediate critical problems uncovered by Microsoft SCOM 2012.

  • Online Consulting System Center 2012 Operations Manager SCOM 2012 Management Packs Consultants
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  • PCLinuxOS Linux Specialist Linux IT Services
  • PIX Setup and Support 24/7 PIX Firewall Upgrade Computer Consulting
  • PST files and Outlook for Mac IT Consulting Exchange and Apple Mac Support Services
  • ProSight Email Data Loss Protection Professionals 24x7 Email Block Lists Specialists

  • Windows Server 2012 R2 Storage Spaces Online Support
    Microsoft Windows Server 2012R2 Support

    Progent's Microsoft-certified professionals can assist you to assess the business value of Windows Server 2012 R2 for your company, create pilot environments and rollout plans, tune your network for local, multi-location, private or public cloud-based, and hybrid datacenters, train your IT support, team, develop an enterprise-wide security strategy, automate IT administration, assist with application development, and build and test a DR/BC plan.

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    Microsoft Project Server Reporting Consult

    Progent's Microsoft engineers can provide in-depth support in deploying, operating and debugging any edition of Project Server and can provide a wide variety of cost-effective remote consulting services following proven best practices to assist organizations of all sizes to get all the advantages of this leading platform. Consulting support offered by Progent include solution planning, software configuration and migration, setting up safe file and status sharing among local and offsite users, network optimization, and specialized webinar training.

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    Meraki MR53 Access Point Engineer

    Progent's Cisco Meraki Wi-Fi AP consultants provide remote and on-premises support services to assist businesses of any size to design, install, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to configure and manage Cisco's Meraki-based Wi-Fi networks for environments that can range from a telecommuter's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco products including Catalyst and Nexus switches, ASR routers and ASA firewalls to build a seamless ecosystem that delivers the same connectivity, performance, security, ease of management and uptime for wired and Wi-Fi clients regardless of their mobility or computing device.

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  • SCVMM 2012 and VMware Onsite Technical Support SCVMM 2012 VHDX Resizing Computer Consulting
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  • CRISC Certified Risk and Information Systems Control Analyst Engineer
    24-7 CRISC Certified Risk and Information Systems Control Manager Technology Professional

    Progent offers the services of a CRISC-certified risk management consultant to help you to plan and implement an enterprise risk management solution following leading practices identified by CRISC and crafted to align with your company's risk tolerance, business goals, and IT budget.

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  • Great Plains Migration IT Consultants
    Dynamics GP Software Computer Consultants

    Dynamics GP/Great Plains 2010 accounting is a comprehensive business management and analytics solution that integrates data and processes throughout your company, communicates seamlessly with other applications, and connects workers, clients and vendors regardless of time or location. Designed for small to mid-size companies, Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide capability for financials, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field service, manufacturing, retail, and web-based business services. Progent can help you set up and manage a reliable, secure server and communications environment to support Microsoft Great Plains, and can give you access to experienced Great Plains professionals to help your business exploit the full power of Dynamics GP/Great Plains 2010.

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  • Network Health Review Technology Professional
    Network Infrastructure Health Review Consultants

    Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner and more secure Active Directory environment. Both options also provide the ongoing benefits of cutting-edge remote network monitoring and management technology. These benefits can include easier management, better compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability.

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  • Small Business Network Support and Help 24/7/365 Small Company Online Support Services
  • Small Office IT Consulting Services Small Office System Consultant

  • Microsoft 365 Outlook Integration Online Support
    Microsoft 365 Planning Support and Integration

    Microsoft 365, formerly branded Office 365, is Microsoft's growing family of productivity applications and cloud services offered on a monthly or annual subscription basis. Microsoft 365 apps and cloud-based services are offered in a variety of product bundles targeted at customers ranging from students and households to global enterprises. Progent can provide quick and affordable online access to consultants with expertise in Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can assist your business to evaluate the many subscription options available with Microsoft 365 and integrate your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with cross-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and manage hybrid ecosystems that transparently integrate local and cloud resources.

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  • Wi-Fi Site Survey and Planning Engineer
    Wi-Fi Site Survey and Design Network Consulting

    Progent's Wi-Fi site survey services make it easy to plan, deploy and troubleshoot a Wi-Fi network adapted to your facilities, providing you a wireless solution that has the reception, speed, capacity, Quality of Service, data protection, and hand-off capability your company requires. Wi-Fi survey services from Progent include remote predictive analysis for planning a wireless network and onsite survey services for confirming, tuning, and troubleshooting a functioning wireless network.

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  • Microsoft SQL Server Network Support
    MS SQL Server Design Firm

    Microsoft SQL Server 2005 delivers powerful, standardized tools to IT professionals as well as to information workers, reducing the difficulty of designing, deploying, managing, and accessing enterprise data and analytical programs in environments ranging from mobile devices to corporate information systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and broad knowledge in planning and deploying data-driven, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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  • Support Outsourcing MOM 2007 Comprehensive Event Management Technology Consulting

  • Biggest Flexential Internet Data Center Consultants
    Biggest Flexential Data Center Consulting Services

    Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting services. Progent maintains a team of IT experts located in the Tampa area, and Progent can also provide online expertise from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware professionals, and veteran DRBC planning experts. Progent can also assist you to design and carry out a move to the Flexential data center by providing services such as planning system configuration, specifying hardware, system setup and validation, troubleshooting, streamling online network management, and educating your IT staff.

  • Support Services Network Device Configuration Management Remote Troubleshooting ProSight Remote Network Infrastructure Monitoring
  • System Center 2016 Disaster Recovery On-site Support Engineer System Center 2016 Service Manager
  • Technical Consultant Server Consolidation Server Consolidation Consultant
  • Technical Support Services Microsoft Office Communications Server Setup and Support VoIP
  • Telecommuters Consulting Services - Campinas - IP Voice Technology Assistance Campinas, Sao Paulo 24x7 Offsite Workforce Consultants - Campinas - IP Voice Technology Consultants Campinas
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  • Virtual Server Private Cloud Hosting Consultants Private Cloud Hosting for Virtual Data Centers Consult
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  • 64-bit Computing Consulting Services
    Expert Microsoft Certified 64-bit Upgrade Online Support

    Progentís Microsoft-certified consultants can assist your organization to update your application servers and/or workstations from 32 bits to 64 bits. Progent can help your company to understand the costs and benefits of upgrading to 64-bit processing, plan an affordable migration strategy that minimizes business disruptions, and provide economical, professional online support to assist your organization to configure 64-bit software and applications on your current computers.

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  • Windows 10 Edge On-site Support Microsoft Certified Windows 10 OneDrive IT Services
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  • Windows Server 2012 R2 Hyper-V Virtual Switch Remote Troubleshooting Windows Server 2012R2 Server Manager Specialists
  • Windows Server 2019 USB Drive Witness Support and Setup Windows Server 2019 and SQL Server Professional
  • Windows Server 2022 Cybersecurity Professional Microsoft Certified Windows 2022 Support and Setup
  • Windows Server 2022 Storage Spaces Direct Support Windows Server 2022 integration Consultant Services
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  • Support Outsourcing Linux Online
    Linux RedHat Online Consultancy Firm

    Progent provides national urgent technical support and consulting services for companies who operate environments based on variants of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Online IT help provides optimum return for your information technology dollar by extending client productivity and limiting the hours billed for network analysis and repair. Sophisticated online support utilities and skilled technicians and engineers combine to enable Progent to solve the majority of network issues without wasting time and money by traveling to your site. In most of cases your IT issues can be dealt with over the phone or via a combination of phone help and remote access. Progent can put you in touch with Cisco CCIE network experts and CISM certified security professionals to help with the most difficult network problems.

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