Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT staff may take longer to recognize a breach and are less able to organize a rapid and forceful defense. The more lateral progress ransomware can achieve within a target's system, the longer it will require to restore core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to carry out the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can help organizations in the Campinas metro area to identify and quarantine infected servers and endpoints and protect undamaged assets from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Campinas
Modern variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and attack any accessible backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and basically knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement fee in exchange for the decryption tools needed to recover scrambled data. Ransomware attacks also try to exfiltrate files and TAs require an additional settlement for not posting this information or selling it. Even if you can restore your network to an acceptable date in time, exfiltration can be a big problem according to the nature of the stolen information.

The restoration process subsequent to ransomware attack has a number of distinct phases, most of which can be performed in parallel if the recovery team has a sufficient number of people with the necessary experience.

  • Containment: This time-critical first response involves arresting the sideways spread of ransomware across your network. The more time a ransomware attack is allowed to run unrestricted, the more complex and more expensive the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes include isolating affected endpoints from the network to restrict the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful level of capability with the least delay. This effort is usually the highest priority for the victims of the ransomware attack, who often see it as an existential issue for their company. This project also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and mission-critical apps, network topology, and secure remote access management. Progent's ransomware recovery experts use state-of-the-art workgroup tools to coordinate the complex recovery effort. Progent appreciates the urgency of working quickly, continuously, and in concert with a customer's managers and IT group to prioritize tasks and to get essential services back online as quickly as feasible.
  • Data restoration: The effort necessary to restore data impacted by a ransomware assault depends on the condition of the systems, the number of files that are encrypted, and what restore techniques are required. Ransomware assaults can destroy key databases which, if not gracefully shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms depend on SQL Server. Some detective work may be needed to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and notebooks that were not connected at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users.
  • Deploying advanced AV/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the same AV technology used by many of the world's biggest enterprises such as Walmart, Visa, and Salesforce. By providing in-line malware blocking, classification, containment, repair and forensics in a single integrated platform, Progent's ProSight ASM cuts TCO, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Services consist of establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the hacker; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryption tool; troubleshooting decryption problems; creating a pristine environment; mapping and connecting drives to reflect exactly their pre-attack state; and recovering physical and virtual devices and services.
  • Forensic analysis: This activity is aimed at discovering the ransomware assault's progress across the targeted network from start to finish. This history of how a ransomware assault progressed within the network helps your IT staff to assess the impact and brings to light shortcomings in policies or work habits that should be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is typically given a high priority by the cyber insurance provider. Since forensics can take time, it is vital that other important recovery processes like operational resumption are pursued concurrently. Progent has a large roster of information technology and cybersecurity professionals with the knowledge and experience needed to perform the work of containment, operational continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered remote and on-premises IT services across the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have been awarded advanced certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned prestigious certifications such as CISM, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial and ERP applications. This breadth of skills allows Progent to salvage and consolidate the undamaged parts of your IT environment following a ransomware intrusion and reconstruct them rapidly into a viable system. Progent has collaborated with top cyber insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Services in Campinas
For ransomware system restoration expertise in the Campinas area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Microsoft Exchange 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers important new features plus a redesigned architecture. These enhancements favorably impact key IT areas including ease of administration, availability, compliance, cost of ownership, collaboration, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential business benefits of migrating to Exchange 2013, create a cost-effective test and rollout strategy, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management for Microsoft Exchange 2013.

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