Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when IT personnel may be slower to recognize a penetration and are less able to organize a quick and forceful defense. The more lateral movement ransomware is able to achieve within a target's system, the more time it will require to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the urgent first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware expert can help businesses in the Campinas area to identify and quarantine breached devices and protect undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Campinas
Modern variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible system restores. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery almost impossible and basically sets the IT system back to square one. So-called Threat Actors, the hackers responsible for ransomware attack, demand a settlement fee for the decryption tools required to unlock encrypted files. Ransomware attacks also try to steal (or "exfiltrate") information and hackers demand an additional settlement for not publishing this data on the dark web. Even if you can rollback your network to an acceptable point in time, exfiltration can be a big issue according to the sensitivity of the downloaded information.

The restoration work subsequent to ransomware penetration involves a number of crucial stages, the majority of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the required skill sets.

  • Containment: This time-critical initial response involves arresting the lateral progress of ransomware within your IT system. The more time a ransomware attack is permitted to run unchecked, the more complex and more expensive the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities include cutting off affected endpoints from the network to restrict the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a basic useful level of capability with the least delay. This process is usually the top priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also requires the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business apps, network architecture, and protected remote access. Progent's ransomware recovery experts use state-of-the-art collaboration tools to organize the complicated recovery process. Progent understands the urgency of working quickly, tirelessly, and in concert with a client's management and IT group to prioritize activity and to put critical services on line again as quickly as feasible.
  • Data restoration: The work necessary to recover data damaged by a ransomware assault varies according to the state of the network, how many files are affected, and what recovery techniques are required. Ransomware attacks can take down pivotal databases which, if not carefully closed, may need to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other business-critical applications are powered by SQL Server. Often some detective work may be needed to find undamaged data. For example, undamaged OST files may exist on employees' desktop computers and notebooks that were off line during the assault.
  • Deploying advanced AV/ransomware defense: ProSight ASM gives small and mid-sized companies the benefits of the same anti-virus tools implemented by many of the world's biggest enterprises including Netflix, Visa, and Salesforce. By delivering real-time malware filtering, classification, mitigation, recovery and analysis in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, streamlines management, and expedites resumption of operations. The next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the cyber insurance provider, if there is one. Services include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the insurance provider; negotiating a settlement amount and timeline with the hacker; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the hacker; acquiring, learning, and operating the decryptor utility; debugging decryption problems; creating a pristine environment; mapping and reconnecting datastores to match precisely their pre-encryption state; and reprovisioning computers and software services.
  • Forensics: This process is aimed at discovering the ransomware assault's progress across the network from start to finish. This audit trail of the way a ransomware assault progressed within the network assists your IT staff to assess the damage and highlights weaknesses in security policies or processes that need to be rectified to avoid future breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is usually assigned a top priority by the insurance provider. Since forensic analysis can take time, it is essential that other important recovery processes such as business continuity are pursued concurrently. Progent has a large roster of information technology and data security professionals with the skills needed to perform activities for containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided remote and on-premises network services throughout the U.S. for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned internationally recognized certifications including CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to identify and consolidate the surviving parts of your network following a ransomware attack and reconstruct them quickly into a functioning network. Progent has collaborated with leading cyber insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Campinas
For ransomware system restoration consulting in the Campinas area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Microsoft Dynamics Customer Relationship Management helps mid-market businesses build positive client interactions. Built-in Sales and Customer Service components allow employees to share information to help improve selling success and deliver steady, efficient customer service. Progent can set up the most sensible server and communications infrastructure, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can supply your company with a certified MS CRM professional who can help you integrate Microsoft CRM with your marketing or customer service data.

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    Progent's Cisco certified networking consultants can provide high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.

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    Progent's Experts Group offers support in key fields such as Macintosh integration and programs; Support for Linux-powered, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or CRM customization; Mission-critical and specialized program support; Chief Information Officer, management information analyst, and project management services; Custom program design and deployment; Web site, electronic business, EDI, and customer information portal design and integration; SQL management and performance help; Business intelligence consulting; and Telecom architecture consulting.

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  • Citrix XenDesktop Engineers
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    Citrix has developed a comprehensive line of platforms that provide enterprise-grade manageability, scalability, and responsiveness for server virtualization and for centralized delivery of virtual Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist you to evaluate the business advantages of Citrix virtualization products and can help you plan, validate, deploy, troubleshoot, and maintain Citrix solutions.

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    Progent's Microsoft-certified consultants can help businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and onsite assessment and upgrade support for Windows 10 offered by Progent's experts include ROI analysis, project management, application compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile device management, telecommuter access, data and identity security, automated deployment and management, network infrastructure design, Wi-Fi support, business continuity planning, group and personal training for IT support staff and end users, and post-migration technical help.

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    Progent can help small and medium-size organizations to implement network security protection systems and deliver response expertise to support offsite workers.


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