Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when IT personnel are likely to be slower to recognize a breach and are less able to mount a quick and forceful defense. The more lateral movement ransomware is able to achieve inside a target's system, the more time it takes to restore core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware engineers can help businesses in the Naples area to locate and isolate breached devices and guard clean assets from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Naples
Current variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and attack any accessible system restores and backups. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and basically throws the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom fee for the decryptors required to recover scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers require an extra settlement for not posting this information on the dark web. Even if you are able to restore your system to a tolerable point in time, exfiltration can be a big problem depending on the nature of the stolen data.

The recovery work after a ransomware attack involves a number of distinct stages, most of which can be performed in parallel if the response team has a sufficient number of members with the necessary skill sets.

  • Containment: This urgent initial response involves arresting the sideways spread of the attack across your network. The longer a ransomware assault is allowed to go unrestricted, the longer and more costly the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine activities consist of cutting off infected endpoint devices from the rest of network to restrict the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the network to a basic useful degree of functionality with the least delay. This effort is typically at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also requires the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and protected endpoint access management. Progent's recovery experts use state-of-the-art workgroup tools to organize the complicated restoration effort. Progent appreciates the urgency of working quickly, continuously, and in concert with a client's managers and IT group to prioritize tasks and to put essential services on line again as fast as possible.
  • Data recovery: The effort necessary to restore files damaged by a ransomware assault depends on the condition of the systems, how many files are encrypted, and which restore techniques are required. Ransomware attacks can take down key databases which, if not gracefully shut down, may have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other business-critical platforms depend on Microsoft SQL Server. Some detective work may be needed to find clean data. For example, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and laptops that were not connected at the time of the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators or root users.
  • Setting up modern antivirus/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the identical anti-virus technology deployed by many of the world's largest corporations such as Netflix, Citi, and NASDAQ. By delivering real-time malware blocking, detection, mitigation, repair and analysis in a single integrated platform, Progent's ASM lowers TCO, simplifies management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the victim and the insurance provider, if any. Services include determining the type of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the hacker; receiving, learning, and operating the decryptor utility; debugging failed files; building a clean environment; mapping and reconnecting datastores to match precisely their pre-attack condition; and restoring machines and services.
  • Forensics: This activity involves uncovering the ransomware attack's storyline throughout the targeted network from beginning to end. This audit trail of the way a ransomware attack progressed within the network assists you to assess the damage and highlights weaknesses in security policies or work habits that should be rectified to avoid later break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is commonly assigned a high priority by the insurance provider. Since forensics can take time, it is vital that other key recovery processes like operational resumption are performed concurrently. Progent maintains a large roster of information technology and cybersecurity experts with the knowledge and experience required to carry out activities for containment, operational continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has provided online and on-premises network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in core technologies including Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial management and ERP software. This broad array of expertise gives Progent the ability to identify and integrate the surviving pieces of your network following a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has worked with leading insurance carriers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Naples
For ransomware recovery services in the Naples area, phone Progent at 800-462-8800 or see Contact Progent.



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    The CISA credential is a recognized qualification that signifies expertise in network security audit and control. Certified by ANSI, the CISA accreditation has candidates undergo an extensive examination given by the ISACA professional association. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant trained to help companies in the areas of IS audit services, IT enforcement, systems and architecture lifecycle, information technology support, protection of data resources, and business continuity planning.

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    Exchange 2019 MCDB Cache Support and Setup

    Progent can help you in any facet of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; planning HA infrastructure for a local, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Hyper-V; configuring hardware load balancing (HLB); setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365; and setting up Outlook clients.

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    Juniper Junos Configuration Technical Support Services

    Progent's Juniper Networks-authorized network engineer can assist your company to plan and implement Juniper Firewall and VPN platforms, optimize and support your infrastructure, and migrate smoothly from outdated devices to current versions. Progent's Junos OS engineers can provide expertise with Juniper's premier network control software to enable you to streamline the administration and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations maintain environments that include a combination of Juniper's software platforms.

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    Small Office Computer Outsourcing

    Progent is a leader in economically providing world-class network help to small businesses. Progent's achievement in addressing the IT service needs of the historically underserviced small business sector is the cumulative outcome of key technical and process breakthroughs that have removed a great deal of the conventional expenses out of administering network service, injected unmatched technical skill into the IT service mechanism, and significantly streamlined the repair cycle.

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    Progent has two decades of background helping small and mid-size businesses to design, implement, tune, manage, and troubleshoot IT networks that incorporate teleworkers.

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    Progent's certified security consultants can help you safeguard your Mac environment through professional services including running security tests, clean up after virus and worm penetrations, setting up firewalls, integrating secure remote and mobile access, deploying automated software for defense against viruses, spam, and malware, and developing a company-wide security plan adapted for the specific goals of your corporate information system.

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    Amazon AWS cloud services integration Development Companies

    Progent offers cost-effective online consulting to help businesses of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable high-performance storage, and Amazon Glacier for low-cost archival storage. Progent can help you with every phase of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design and review, pilot testing, deployment, administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you create cloud-centric or hybrid cloud ecosystems that seamlessly integrate Amazon AWS cloud services. Progent can provide as-needed support to assist you to overcome technical roadblocks or Progent can deliver project management outsourcing or co-sourcing to help you migrate to the Amazon AWS cloud on time and within budget.


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