Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when IT personnel may be slower to recognize a penetration and are less able to mount a rapid and coordinated response. The more lateral progress ransomware is able to achieve within a target's network, the more time it will require to recover core operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Naples metro area to identify and isolate infected devices and guard undamaged resources from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Naples
Current variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any available backups. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system restoration nearly impossible and basically throws the datacenter back to the beginning. So-called Threat Actors, the hackers responsible for ransomware assault, insist on a ransom fee in exchange for the decryptors needed to unlock encrypted files. Ransomware attacks also try to steal (or "exfiltrate") files and hackers require an additional settlement for not posting this information or selling it. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen data.

The restoration process subsequent to ransomware penetration involves several distinct phases, most of which can proceed in parallel if the response workgroup has enough people with the necessary skill sets.

  • Containment: This urgent initial step requires blocking the sideways spread of the attack across your network. The more time a ransomware assault is allowed to run unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities include isolating infected endpoint devices from the network to restrict the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers restoring the network to a minimal useful level of functionality with the least downtime. This process is typically at the highest level of urgency for the targets of the ransomware attack, who often see it as an existential issue for their business. This project also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, productivity and line-of-business applications, network topology, and protected remote access management. Progent's ransomware recovery team uses advanced collaboration platforms to organize the multi-faceted recovery effort. Progent appreciates the urgency of working rapidly, continuously, and in concert with a customer's management and IT staff to prioritize tasks and to put critical services back online as fast as possible.
  • Data recovery: The effort required to recover files impacted by a ransomware attack depends on the state of the network, the number of files that are affected, and which restore techniques are required. Ransomware assaults can take down pivotal databases which, if not carefully closed, may need to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Often some detective work may be needed to find undamaged data. For example, non-encrypted OST files may have survived on employees' PCs and notebooks that were not connected during the ransomware attack.
  • Deploying advanced AV/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the same anti-virus technology deployed by some of the world's biggest enterprises including Netflix, Citi, and Salesforce. By providing in-line malware blocking, detection, mitigation, restoration and forensics in one integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if any. Activities consist of determining the type of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the hacker; receiving, reviewing, and operating the decryptor tool; troubleshooting failed files; building a clean environment; remapping and connecting datastores to reflect exactly their pre-attack condition; and recovering machines and software services.
  • Forensic analysis: This process is aimed at discovering the ransomware assault's storyline across the network from start to finish. This audit trail of the way a ransomware assault progressed within the network helps you to assess the impact and brings to light gaps in policies or processes that need to be corrected to avoid later breaches. Forensics involves the review of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensic analysis is typically given a top priority by the insurance provider. Since forensic analysis can be time consuming, it is critical that other important activities such as operational resumption are pursued concurrently. Progent has an extensive team of IT and data security experts with the skills needed to perform activities for containment, business resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered remote and on-premises network services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have earned high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned prestigious certifications such as CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial management and ERP applications. This scope of skills gives Progent the ability to identify and integrate the surviving parts of your information system following a ransomware intrusion and reconstruct them quickly into a viable network. Progent has collaborated with top insurance providers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Naples
For ransomware system restoration consulting services in the Naples area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent offers national remote technical support and troubleshooting services for businesses who run Apple macOS and OS X environments or whose IT systems include a mix of Mac and Microsoft products. Progent's consultants offer Mac users a variety of services including desktop support, migration to the current edition of macOS from other earlier versions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help your business with iPhone and iPad integration and management, or migrating to Apple's iCloud. Online IT help provides maximum return for your information technology dollar by extending client productivity and limiting the hours billed for computer repair services. Sophisticated online access utilities and skilled service specialists and engineers combine to enable Progent to handle the majority of network issues without squandering time and expense by traveling to your location. In the vast majority of cases your network issues can be remediated by telephone or through a combination of phone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP and ISSAP premier security specialists to assist with the most challenging network problems.

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    ProSight LAN Watch is Progent's server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity.

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    Progent's Microsoft and Cisco certified network engineers offer expert support for a wide array of products and technologies and can provide that assistance remotely anywhere in the U.S. or onsite in major cities throughout the country and anywhere in . Progent offers remote support for information systems powered by Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a combination of Microsoft Windows and UNIX-family platforms. Progent also can provide access to the help of Cisco CCIE network specialists for the toughest network problems, as well as the the support of CISA and CISM-accredited security engineers to assist with high-level security planning and problem solving. Progent has delivered online troubleshooting to businesses in all 50 states in the United States.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it.

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    important characteristics of Microsoft Dynamics GP/Great Plains software include a modular design that allows you to license just the functionality you need, a standards-based foundation based on Microsoft technologies to safeguard your investment and offer a highly interconnected environment, enhanced reporting capabilities that permit you to track all operations, income and spending and sales trends, integration with Microsoft Office to enable access to business data, the capability to process information from virtually any db software or desktop application into Microsoft GP/Great Plains, plus an open architecture that makes it easy to create custom applications. Progent can show you how to set up and maintain a reliable, secure server and communications network to support Dynamics GP/Great Plains, and can provide expert GP/Great Plains support professionals to show you how to convert the advanced features of Microsoft Dynamics GP accounting into a productive business solution.

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    Progent's Microsoft-certified experts can deliver a variety of IT outsourcing and co-sourcing services to help organizations of any size to deploy, manage, and support IT systems that include desktops, notebooks, tablets, or smartphones powered by Windows 8.1. For larger organizations, Progent's experienced project managers can assist to create testing environments to assess Microsoft Windows 8.1 and develop and manage Windows 8.1 migration projects following leading practices.

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    Progent's data protection experts can help you to create, deploy and troubleshoot a backup plan based on MSP360 software. MSP360 offers file or image backup/restore for VMs and physical computers, supports all popular public clouds, and permits businesses to create a data protection ecosystem with a low Recovery Time Objective (RTO) and a granular Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup environment to protect against data loss resulting from human mistakes, computer glitches, malicious insiders, and malware attacks like ransomware.

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    Progent's certified SonicWall firewall experts can show you how to integrate, manage, and update SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified network security experts can help you incorporate SonicWall security gateways into a complete network protection plan and build security into your business practices.

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    Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, enhancing and repairing Microsoft SCOM solutions and offer organizations of all sizes expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to monitor your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also help you to import and customize SCOM 2012 management packs based on industry best practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or onsite technical support to help you to remediate serious problems detected by SCOM 2012.

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    Progent's certified SQL Server application programmers and database administrators offer remote consulting to assist businesses of any size to create, manage, and maintain applications powered by Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server consultants can provide support for any phase of the application life cycle in solutions that can include small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.

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    Progent can help your business to understand the wealth of subscription options offered with Microsoft 365, previously called Office 365, and configure your network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS, and Linux software. Progent can also help your business to create and manage hybrid ecosystems that transparently combine local and cloud-based products and services.

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    Progent can provide fast online access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE consultants can connect to your network using powerful remote support utilities to deliver fast and economical troubleshooting and remediation of critical network issues.

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    Progent's productive atmosphere will make you a more capable consulting professional by improving your technical knowledge and boosting the satisfaction of your customers. Progent makes good on this promise by attracting the top consulting experts for you to operate with, providing a state-of-the-art system infrastructure, using specialized application utilities to deliver the maximum level of service, and by optimizing proven business models for attracting and retaining customers.

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    Progent has created several security packages intended to deliver larger corporations an impartial and thorough network security assessment from a group of premier security engineers. All Progent's network security evaluation bundles feature a suite of procedures including automated scans from within and from beyond the company security perimeter, expert analysis of scanned data by certified security consultants, creation of a report documenting the results, plus a live high-level executive summary and an in-depth live review for internal IT administrators.

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    Progent's certified security staff can help you protect your Apple Mac network through expert services including performing security tests, clean up after virus and denial of service attacks, configuring firewalls, integrating safe off-site and mobile access, installing automated programs for protection against viruses, spam, and malware, and creating a comprehensive security strategy adapted for the particular goals of your corporate information system.

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    Progent's Microsoft certified support team can help you design and implement an efficient in-place Exchange Server 2003 upgrade plan that minimizes network disruption, reduces long-term support requirements, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-location migrations, Progent has the knowledge and experience to finish your move rapidly and economically. Progent's Exchange Server 2003 help, repair, and design offerings include expertise with the configuration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business needs.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.

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