Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT personnel may take longer to recognize a penetration and are less able to mount a rapid and coordinated response. The more lateral progress ransomware can manage inside a victim's system, the more time it will require to recover core operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware experts can assist organizations in the Naples area to locate and quarantine breached devices and protect undamaged assets from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Naples
Current variants of ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any available system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery nearly impossible and basically throws the IT system back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware assault, insist on a ransom fee for the decryptors needed to unlock scrambled files. Ransomware attacks also try to exfiltrate files and TAs require an extra payment for not publishing this information or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can pose a major problem depending on the nature of the downloaded data.

The recovery work subsequent to ransomware attack involves a number of crucial phases, most of which can be performed concurrently if the recovery team has a sufficient number of people with the required skill sets.

  • Quarantine: This time-critical first response requires arresting the sideways progress of the attack within your IT system. The more time a ransomware assault is allowed to go unrestricted, the more complex and more expensive the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Containment processes include cutting off affected endpoint devices from the network to block the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the IT system to a basic useful level of functionality with the shortest possible delay. This process is typically the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical applications, network architecture, and secure remote access. Progent's recovery team uses advanced workgroup platforms to coordinate the multi-faceted restoration effort. Progent appreciates the importance of working rapidly, continuously, and in concert with a customer's managers and network support group to prioritize activity and to get vital services on line again as quickly as possible.
  • Data restoration: The effort required to recover data damaged by a ransomware assault depends on the condition of the systems, how many files are affected, and what restore techniques are required. Ransomware attacks can destroy key databases which, if not properly shut down, might need to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Often some detective work could be required to locate clean data. For instance, non-encrypted OST files may exist on employees' PCs and laptops that were off line during the ransomware attack. Progent's Altaro VM Backup consultants can help you to deploy immutable backup for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators or root users. This adds an extra level of protection and restoration ability in the event of a ransomware breach.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same anti-virus technology implemented by some of the world's biggest corporations such as Netflix, Visa, and Salesforce. By providing in-line malware filtering, identification, containment, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if any. Services consist of establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker; verifying decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; receiving, reviewing, and operating the decryption tool; debugging decryption problems; building a pristine environment; mapping and connecting drives to reflect precisely their pre-attack state; and recovering physical and virtual devices and software services.
  • Forensic analysis: This activity involves learning the ransomware attack's storyline throughout the network from beginning to end. This audit trail of how a ransomware assault travelled within the network helps you to assess the damage and uncovers weaknesses in policies or processes that should be rectified to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensics is typically given a high priority by the cyber insurance provider. Since forensic analysis can take time, it is vital that other important activities such as operational resumption are pursued in parallel. Progent maintains an extensive team of information technology and cybersecurity professionals with the skills required to perform the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has provided online and onsite network services across the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in core technology platforms including Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning applications. This broad array of skills gives Progent the ability to identify and consolidate the undamaged pieces of your information system after a ransomware intrusion and rebuild them rapidly into a viable system. Progent has collaborated with top cyber insurance providers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Naples
For ransomware system recovery services in the Naples area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's certified Forefront Threat Management Server and Internet Security and Acceleration Server 2006 consultants can assist you to design, install, and manage a configuration of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your network that delivers the firewall security, performance and ease-of-use that your company requires.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that incorporates AI software and expert services to provide cutting-edge endpoint detection and response (EDR).

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    Progent's experienced Cisco network security consultants offer expert PIX and ASA Firewall consulting support including architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack protection, and secure access services. Ranging from compact, plug-and-play desktop devices for small and home offices to modular enterprise-grade products, Cisco PIX and ASA Firewalls offer a high level of security, high throughput, and excellent reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, minimizing common OS-specific security gaps.

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    Progent's Microsoft-certified consultants offer network support and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting professionals can show you how to plan, deploy, maintain and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Exchange Server, SharePoint Server, Hyper-V, Lync Server, Project Server, and System Center Operations Manager (SCOM).

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    Progent's Cisco-Certified network engineers can assist you to run Cisco's management tools alongside a variety of specialized third-party products to build a comprehensive network management solution to keep your network operating smoothly, fully utilize expensive resources, protect your data, revive rapidly from device breakdown or malicious assaults, and allow you to add or repurpose network resources intelligently and affordably as your business grows.

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    Microsoft SQL Server 2014 incorporates significant improvements in key areas such as speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that operates transparently with all types of applications including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises services such as planning, deployment, administration, remediation, and application development services to enable businesses of all sizes to achieve maximum business value from their SQL Server 2014 deployment.

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized business integrate and support Cisco's security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and offer the versatility to expand with your growing business requirements. Progent's Cisco-Premier network experts are familiar with Cisco's complete family of products targeted at preventing information theft, virus and worm assaults, DDoS attacks, and other security risks to your network. Progent can show you how to deploy Cisco products to achieve secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user certification, permissions, and accounting from a graphical Web interface.

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    Progent's Microsoft-certified TMG 2010 and Internet Security and Acceleration Server 2006 experts can assist you to plan, install, and manage an implementation of Forefront TMG or ISA Server 2006 on your network that delivers the firewall protection, performance and manageability that your business requires.

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