Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support personnel may take longer to become aware of a penetration and are least able to organize a quick and forceful response. The more lateral movement ransomware can achieve inside a target's system, the longer it takes to restore basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can assist businesses in the Naples area to identify and isolate infected devices and guard clean assets from being compromised.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Naples
Modern variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any accessible system restores. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery almost impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom payment in exchange for the decryption tools needed to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers require an extra settlement for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can pose a major issue according to the sensitivity of the stolen data.

The restoration process after a ransomware penetration involves a number of distinct stages, the majority of which can be performed concurrently if the recovery workgroup has enough members with the required experience.

  • Containment: This time-critical initial step requires blocking the lateral spread of ransomware across your network. The more time a ransomware assault is permitted to go unrestricted, the more complex and more costly the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Quarantine activities consist of cutting off infected endpoint devices from the network to minimize the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This covers restoring the network to a minimal useful level of capability with the shortest possible downtime. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also requires the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and line-of-business apps, network topology, and protected endpoint access. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to organize the complicated recovery effort. Progent understands the importance of working quickly, continuously, and in unison with a customer's managers and IT staff to prioritize tasks and to put vital services back online as quickly as feasible.
  • Data restoration: The effort necessary to recover files damaged by a ransomware attack depends on the condition of the network, how many files are affected, and which recovery methods are needed. Ransomware attacks can take down pivotal databases which, if not gracefully closed, may need to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work could be required to find undamaged data. For example, undamaged Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were off line during the assault.
  • Setting up advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the identical anti-virus tools deployed by many of the world's largest enterprises including Walmart, Citi, and Salesforce. By providing in-line malware blocking, identification, containment, restoration and forensics in one integrated platform, ProSight ASM lowers total cost of ownership, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if any. Activities consist of establishing the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance provider; negotiating a settlement amount and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; receiving, learning, and operating the decryptor utility; troubleshooting decryption problems; building a clean environment; mapping and connecting drives to reflect precisely their pre-encryption state; and recovering computers and software services.
  • Forensics: This process involves uncovering the ransomware assault's progress throughout the network from beginning to end. This history of the way a ransomware attack travelled through the network assists you to assess the damage and uncovers weaknesses in policies or work habits that should be rectified to avoid later breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensics is typically assigned a top priority by the cyber insurance provider. Since forensic analysis can take time, it is essential that other key recovery processes such as operational resumption are executed concurrently. Progent has an extensive roster of IT and security professionals with the knowledge and experience needed to carry out activities for containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises IT services throughout the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and ERP application software. This broad array of skills gives Progent the ability to identify and consolidate the surviving parts of your information system following a ransomware assault and reconstruct them quickly into an operational network. Progent has worked with leading insurance providers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Services in Naples
For ransomware system restoration services in the Naples area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent can assist small and medium-size companies to design, install, test and troubleshoot backup/restore technology for telecommuters.

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    When performing IT tasks for enterprise clients, Progent follows a structured methodology based on defined milestones so as to achieve budgetary, scheduling and engineering goals while reducing business disruption. Progent's Enterprise Services Methodology utilizes industry project management standards derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, pilots, design tuning, and expert deployment. All facets are recorded to make available a detailed summary of IT services performed and to help in downstream network support.

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    CISSP Certified Network Security Architect Consultant

    Progent's CISSP-premier network security consultants can assist organizations of all sizes with any aspect of information system security. Progent can create efficient security solutions that guard a small business from modern threats or Progent can design, deploy, and monitor a comprehensive security environment for hybrid networks that accommodate onsite, online, and mobile users sharing network resources spread across a mix of physical sites and various clouds.

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    24-7 Dynamics GP ODBC Specialists

    Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design specialized line-of-business programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting services can show you how to design reports that let you analyze your business more thoroughly, turning raw information into useful understanding of your company and customers.

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    Anti-Virus Information Technology Consulting

    Email Guard by Postini provides constantly updated spam and virus filtering, data filtering, and protection from email-based DHA attacks and DSA attacks. Progent is a Postini partner and service specialist. If your organization is too small to purchase for a standard Postini license, you can still get access to Postini's Perimeter Manager technology via Progent's E-Mail Guard anti-spam and antivirus aggregation offering. Progent's certified email protection professionals can show you how to develop an email safety strategy that incorporates anti-spam and virus defense products and processes.

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    Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company integrate and maintain Cisco's security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and provide the versatility to evolve with your changing business requirements. Progent's Cisco-Premier network consultants support Cisco's comprehensive family of hardware and software targeted at preventing data theft, virus and worm assaults, Denial of Service attacks, and other threats to your information system. Progent can help you integrate Cisco products to achieve safe access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central client access control foundation for user certification, authorization, and accounting from a graphical Web interface.

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  • Virtual Server Specialists Server Management Support and Help
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  • Top Rated SCOM 2012 Microsoft Azure Monitoring Professional
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    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, optimizing and troubleshooting Microsoft SCOM solutions and can provide organizations of all sizes advanced online or onsite consulting support for SCOM 2012. Progent can assist you to design a topology for SCOM 2012 servers that delivers the performance and resilience required to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to assist you to fix serious issues uncovered by Microsoft SCOM 2012.

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    Progent offers national urgent help and consulting services for businesses who operate environments powered by variants of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft technology. Online technical support provides maximum leverage for your information technology dollar by protecting user efficiency and limiting the hours billed for network analysis and repair. Advanced online support utilities and experienced service specialists and engineers combine to enable Progent to handle most IT issues without wasting time and money by traveling to your location. In most of situations your IT problems can be remediated by telephone or through a mix of phone support and remote connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to help you with the most difficult network issues.

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