Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel may be slower to become aware of a breach and are less able to mount a quick and forceful defense. The more lateral movement ransomware can manage inside a victim's system, the longer it takes to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware experts can assist organizations in the Naples area to locate and isolate breached servers and endpoints and guard undamaged assets from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Naples
Current variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any accessible system restores and backups. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery nearly impossible and basically throws the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a settlement payment in exchange for the decryptors required to recover encrypted data. Ransomware assaults also try to steal (or "exfiltrate") information and TAs demand an additional payment in exchange for not posting this information or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a major problem depending on the sensitivity of the downloaded information.

The recovery process subsequent to ransomware attack has a number of distinct stages, the majority of which can proceed in parallel if the recovery team has enough members with the necessary experience.

  • Containment: This time-critical first step requires arresting the sideways progress of ransomware across your IT system. The longer a ransomware attack is allowed to run unchecked, the more complex and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Containment activities consist of cutting off affected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a minimal useful level of capability with the shortest possible delay. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network topology, and secure remote access management. Progent's ransomware recovery team uses advanced workgroup platforms to organize the multi-faceted recovery effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a customer's managers and network support staff to prioritize activity and to put vital services back online as quickly as feasible.
  • Data restoration: The effort necessary to recover data impacted by a ransomware assault varies according to the state of the network, the number of files that are encrypted, and what restore methods are required. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, might have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work may be required to find clean data. For example, non-encrypted OST files may have survived on staff PCs and notebooks that were off line during the ransomware assault.
  • Setting up advanced antivirus/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same anti-virus tools deployed by many of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By delivering real-time malware filtering, detection, mitigation, repair and analysis in a single integrated platform, ProSight ASM cuts total cost of ownership, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if any. Activities consist of establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement amount and schedule with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryption utility; troubleshooting decryption problems; building a clean environment; mapping and connecting datastores to match precisely their pre-attack state; and restoring machines and services.
  • Forensic analysis: This process is aimed at discovering the ransomware assault's progress across the network from beginning to end. This history of the way a ransomware attack progressed within the network assists you to evaluate the impact and brings to light shortcomings in policies or work habits that should be corrected to prevent later breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensics is usually given a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is vital that other important recovery processes like business continuity are performed concurrently. Progent has a large roster of information technology and data security experts with the knowledge and experience needed to carry out activities for containment, operational resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has provided remote and onsite network services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technologies including Cisco infrastructure, VMware, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications including CISM, CISSP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial management and ERP applications. This breadth of expertise gives Progent the ability to identify and consolidate the undamaged parts of your network following a ransomware assault and reconstruct them rapidly into a viable network. Progent has worked with leading insurance carriers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Expertise in Naples
For ransomware system recovery consulting in the Naples metro area, call Progent at 800-462-8800 or see Contact Progent.

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