Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when IT personnel may take longer to become aware of a breach and are less able to organize a quick and coordinated response. The more lateral progress ransomware is able to manage inside a target's system, the more time it will require to recover basic operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware experts can help organizations in the Kansas City area to locate and quarantine breached servers and endpoints and guard undamaged assets from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Kansas City
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any available system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively knocks the datacenter back to square one. Threat Actors, the cybercriminals behind a ransomware attack, demand a settlement payment for the decryptors required to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") files and TAs demand an extra payment in exchange for not posting this information or selling it. Even if you are able to restore your system to an acceptable point in time, exfiltration can pose a major problem depending on the nature of the stolen data.

The restoration process after a ransomware attack involves several crucial phases, most of which can be performed in parallel if the recovery workgroup has a sufficient number of members with the required experience.

  • Quarantine: This time-critical first step involves arresting the sideways spread of ransomware within your network. The more time a ransomware assault is allowed to run unrestricted, the more complex and more costly the restoration process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment processes include cutting off infected endpoint devices from the network to minimize the spread, documenting the environment, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a minimal acceptable level of capability with the least downtime. This process is typically at the highest level of urgency for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This project also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and safe endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted restoration process. Progent appreciates the importance of working quickly, continuously, and in concert with a customer's management and network support staff to prioritize tasks and to put essential resources on line again as fast as feasible.
  • Data restoration: The effort required to restore data impacted by a ransomware assault depends on the state of the network, the number of files that are affected, and which recovery techniques are required. Ransomware assaults can destroy key databases which, if not gracefully shut down, might have to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical applications depend on SQL Server. Often some detective work could be needed to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and laptops that were off line during the assault.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the identical AV tools implemented by some of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By delivering real-time malware filtering, classification, mitigation, restoration and analysis in one integrated platform, Progent's ProSight ASM lowers TCO, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if any. Activities include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and operating the decryptor tool; troubleshooting failed files; building a clean environment; remapping and reconnecting datastores to reflect exactly their pre-encryption condition; and restoring physical and virtual devices and services.
  • Forensic analysis: This activity involves discovering the ransomware assault's progress throughout the network from start to finish. This history of how a ransomware attack travelled within the network helps your IT staff to assess the impact and highlights gaps in security policies or work habits that should be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensics is usually given a top priority by the insurance carrier. Since forensic analysis can take time, it is critical that other key activities such as business continuity are executed in parallel. Progent maintains a large team of IT and data security professionals with the knowledge and experience required to carry out activities for containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and on-premises network services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in core technologies including Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers top-tier support in financial management and ERP applications. This breadth of expertise gives Progent the ability to salvage and integrate the surviving parts of your network after a ransomware assault and rebuild them rapidly into a viable network. Progent has worked with leading insurance providers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Expertise in Kansas City
For ransomware system recovery consulting in the Kansas City metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Microsoft-certified consultants can assist you to analyze the potential benefits of Hyper-V-powered virtualization for your business, perform test installations to verify Hyper-V's operation with your line-of-business software, assess your network infrastructure for optimal operation with virtual server solutions, help you in upgrading to Microsoft Windows Server 2008 and configuring Windows Hyper-V, educate your network management personnel to monitor and administer Hyper-V, offer world-class consulting help for enhancing the protection of your virtual machines, establish and test disaster recovery processes that optimize system uptime, and deliver ongoing consulting and maintenance including affordable online repair and comprehensive Help Desk services.

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  • Windows Applications on macOS Online Troubleshooting Network Engineer VirtualPC for Mac
  • Windows Server 2016 VM Load Balancing Support and Setup Windows Server 2016 Workgroup clusters Network Engineer
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  • Wireless Site Survey On-site Support Top Rated 802.11x Wi-Fi Site Survey Remote Technical Support

  • CRISC Risk and Information Systems Control Consultant Services
    CRISC Certified Risk and Information Systems Control Auditor Professionals

    Progent can provide the services of a CRISC-certified risk management expert to assist you to plan and implement an enterprise risk management solution based on leading practices promoted by CRISC and crafted to match your organization's risk appetite, business goals, and budgetary guidelines.

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  • Apple OS X and macOS Online Support Services
    Mac Configuration

    Progent's experts can provide Apple macOS and OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Mac integration with Windows networks, Entourage and Exchange Server help, security services, and one-on-one training. Progent can assist clients to migrate to macOS from Mac OS X or other earlier versions of OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone support and Apple iPad management, or moving to Apple's iCloud. For business networks built solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of designing, integrating and supporting a network infrastructure that is available, secure, efficient and aligned with your company's objectives.

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