Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support staff are likely to be slower to become aware of a breach and are less able to organize a quick and forceful response. The more lateral progress ransomware can achieve within a target's system, the longer it takes to restore core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist businesses in the Kansas City area to identify and isolate infected devices and guard clean resources from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Kansas City
Modern variants of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any accessible system restores and backups. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery nearly impossible and effectively sets the IT system back to square one. So-called Threat Actors, the hackers responsible for ransomware attack, demand a ransom fee for the decryptors required to unlock encrypted files. Ransomware assaults also try to steal (or "exfiltrate") information and TAs require an extra payment in exchange for not posting this information on the dark web. Even if you are able to rollback your system to a tolerable point in time, exfiltration can be a major issue according to the nature of the downloaded data.

The restoration work subsequent to ransomware attack has several distinct stages, most of which can proceed concurrently if the response team has a sufficient number of members with the necessary experience.

  • Containment: This time-critical first response involves blocking the sideways progress of ransomware across your network. The longer a ransomware attack is allowed to go unrestricted, the more complex and more expensive the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine processes include isolating infected endpoint devices from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the network to a basic useful degree of functionality with the least delay. This effort is usually the top priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This project also demands the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and mission-critical applications, network architecture, and secure remote access. Progent's recovery team uses advanced workgroup tools to coordinate the complex restoration process. Progent appreciates the importance of working rapidly, continuously, and in unison with a customer's managers and network support group to prioritize tasks and to get critical resources on line again as fast as possible.
  • Data restoration: The work necessary to recover data damaged by a ransomware assault depends on the condition of the network, how many files are encrypted, and what restore methods are required. Ransomware attacks can take down key databases which, if not carefully shut down, might need to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Often some detective work may be needed to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were not connected at the time of the ransomware attack.
  • Implementing modern antivirus/ransomware protection: Progent's Active Security Monitoring gives small and medium-sized companies the benefits of the identical anti-virus technology used by some of the world's largest enterprises such as Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, restoration and forensics in one integrated platform, ProSight ASM cuts total cost of ownership, streamlines management, and expedites resumption of operations. The next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Activities include establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the TA; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryption tool; troubleshooting decryption problems; building a clean environment; mapping and reconnecting drives to match precisely their pre-encryption condition; and recovering physical and virtual devices and software services.
  • Forensics: This process involves learning the ransomware attack's storyline across the network from beginning to end. This audit trail of the way a ransomware attack progressed within the network helps your IT staff to assess the damage and highlights vulnerabilities in rules or work habits that need to be corrected to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensic analysis is usually given a top priority by the insurance carrier. Since forensics can be time consuming, it is vital that other key recovery processes such as business resumption are executed in parallel. Progent maintains a large roster of IT and security professionals with the knowledge and experience required to perform activities for containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered online and onsite IT services across the U.S. for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes consultants who have earned advanced certifications in core technology platforms such as Cisco networking, VMware, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP application software. This scope of skills gives Progent the ability to identify and integrate the surviving parts of your IT environment after a ransomware intrusion and reconstruct them quickly into an operational network. Progent has worked with leading insurance carriers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Kansas City
For ransomware cleanup expertise in the Kansas City area, phone Progent at 800-462-8800 or see Contact Progent.



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