Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when support personnel are likely to take longer to recognize a break-in and are less able to organize a quick and forceful response. The more lateral progress ransomware can manage inside a target's system, the more time it will require to recover basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to complete the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware experts can assist businesses in the Kansas City metro area to identify and isolate infected servers and endpoints and protect undamaged assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Kansas City
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any available backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system recovery nearly impossible and basically throws the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, demand a ransom payment in exchange for the decryption tools needed to recover encrypted files. Ransomware assaults also try to steal (or "exfiltrate") information and hackers demand an extra ransom for not publishing this data or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.

The restoration process after a ransomware penetration has a number of crucial phases, most of which can proceed concurrently if the response team has enough members with the required experience.

  • Containment: This time-critical initial step requires blocking the sideways progress of ransomware within your network. The longer a ransomware assault is permitted to run unchecked, the more complex and more costly the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment processes include cutting off infected endpoints from the network to minimize the contagion, documenting the IT system, and securing entry points.
  • System continuity: This involves bringing back the network to a basic acceptable degree of functionality with the least downtime. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network topology, and secure endpoint access management. Progent's ransomware recovery team uses advanced workgroup platforms to organize the complex recovery effort. Progent understands the urgency of working rapidly, continuously, and in concert with a client's managers and IT staff to prioritize tasks and to put vital services back online as quickly as feasible.
  • Data restoration: The effort necessary to recover data damaged by a ransomware assault depends on the state of the network, how many files are affected, and what restore methods are needed. Ransomware assaults can destroy critical databases which, if not gracefully closed, might need to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical applications depend on Microsoft SQL Server. Some detective work could be needed to locate clean data. For instance, undamaged OST files may have survived on employees' PCs and laptops that were not connected at the time of the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators.
  • Deploying advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and medium-sized companies the advantages of the identical AV tools deployed by some of the world's largest enterprises such as Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, detection, containment, recovery and analysis in one integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the insurance provider, if any. Activities consist of establishing the type of ransomware used in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and operating the decryptor utility; troubleshooting decryption problems; building a clean environment; remapping and connecting datastores to match exactly their pre-attack condition; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This activity involves uncovering the ransomware attack's storyline across the network from start to finish. This audit trail of the way a ransomware assault progressed through the network assists you to evaluate the impact and highlights vulnerabilities in rules or work habits that need to be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensics is typically given a high priority by the cyber insurance carrier. Since forensics can be time consuming, it is essential that other important activities like operational resumption are performed concurrently. Progent maintains an extensive team of information technology and cybersecurity professionals with the skills needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in core technologies including Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP application software. This breadth of skills gives Progent the ability to salvage and integrate the surviving parts of your information system after a ransomware intrusion and reconstruct them rapidly into an operational network. Progent has collaborated with top cyber insurance providers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Kansas City
For ransomware system recovery consulting services in the Kansas City metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent Management Consulting Company

    Progent's management team consists of industry veterans with decades of experience providing computer consulting, technical support, and long-term information system planning to organizations ranging from startups to Fortune 500 companies. Great support calls for great people, and Progent has put together a management team able to provide businesses with the best service value available anywhere.

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    XenDesktop Consultants

    For Windows desktop virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop environment that improves the business value of your IT network; integrate XenDesktop technology with your servers, user computers, and peripherals; upgrade your existing desktop virtualization software to current releases of XenDesktop; and deliver comprehensive remote technical support. Progent can also instruct your IT staff to adhere to industry leading practices to maintain your XenDesktop solution effectively.

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    Progent can provide comprehensive online support for all major technical areas associated with small business IT systems and offers a variety of vital, on-demand services including a temporary CIO to offer senior-level IT design and budgeting capability, a Technical Response Center for help desk support, proactive server monitoring, spam and email-borne virus filtering as a managed service, project management for major projects like site moves orOS migrations, Cisco-certified experts for designing high-performance and reliable network infrastructure, security engineers to ensure information safety and compliance, disaster recovery specialists to design and document business continuity strategies, and software developers to create, customize, or troubleshoot mission-critical applications.

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    Progent's Standard Help Desk Services offer a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

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    Consultants NetApp MetroCluster Disk Pools

    NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with replication to deliver rapid, zero data loss disaster recovery between sites located as far as 300km away from one another. Progent's roster of veteran IT consultants can assist you to design, deploy, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your functional needs and budget. Progent can make sure you adhere to best practices for installing your MetroCluster environment by providing help with tasks such as assigning disk pools and shelf IDs, determining aggregate layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and verifying your MetroCluster DR system to verify compliance with industry standards and regulatory requirements.

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  • Altaro VM Backup Boot from Backup Online Technical Support
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    Altaro VM Backup from Hornetsecurity provides small businesses a dependable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted architectures and also supports cost-effective backup to Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises consulting services to assist you to design, deploy, optimize and troubleshoot a comprehensive backup and disaster recovery system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup software.


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