Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT staff may be slower to recognize a breach and are less able to mount a rapid and coordinated defense. The more lateral progress ransomware can manage within a target's system, the more time it takes to recover core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's remote ransomware expert can assist organizations in the Kansas City area to identify and isolate breached servers and endpoints and guard clean assets from being compromised.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Kansas City
Modern strains of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any accessible system restores and backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and basically throws the IT system back to square one. Threat Actors, the hackers behind a ransomware attack, demand a ransom payment in exchange for the decryption tools needed to recover scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers demand an additional settlement in exchange for not publishing this data or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a major issue depending on the nature of the downloaded data.

The recovery process after a ransomware attack involves several crucial phases, most of which can be performed in parallel if the response team has a sufficient number of people with the necessary experience.

  • Quarantine: This urgent initial step requires arresting the lateral progress of the attack within your IT system. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine activities consist of isolating infected endpoint devices from the network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the IT system to a basic useful degree of capability with the least delay. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and safe endpoint access management. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the complicated restoration effort. Progent understands the importance of working quickly, tirelessly, and in concert with a client's managers and network support staff to prioritize activity and to get essential resources on line again as fast as feasible.
  • Data restoration: The work required to restore data impacted by a ransomware assault varies according to the condition of the systems, the number of files that are encrypted, and what recovery methods are required. Ransomware assaults can take down key databases which, if not properly closed, may have to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical applications are powered by SQL Server. Often some detective work may be required to locate undamaged data. For example, undamaged OST files may have survived on employees' PCs and laptops that were off line during the ransomware attack.
  • Deploying modern AV/ransomware defense: Progent's ProSight Active Security Monitoring offers small and mid-sized companies the benefits of the same AV tools deployed by many of the world's biggest corporations such as Netflix, Visa, and Salesforce. By delivering in-line malware filtering, identification, mitigation, restoration and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, simplifies administration, and expedites recovery. The next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the victim and the cyber insurance provider, if any. Services include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the hacker; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and using the decryption tool; debugging failed files; building a clean environment; remapping and reconnecting drives to reflect precisely their pre-attack condition; and restoring machines and software services.
  • Forensic analysis: This process involves learning the ransomware attack's progress throughout the targeted network from start to finish. This history of how a ransomware attack progressed through the network helps your IT staff to evaluate the impact and brings to light shortcomings in policies or processes that should be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensic analysis is usually given a top priority by the insurance provider. Since forensic analysis can be time consuming, it is essential that other important activities like business resumption are pursued concurrently. Progent maintains an extensive roster of information technology and security experts with the skills required to perform the work of containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and onsite network services across the United States for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes consultants who have been awarded high-level certifications in foundation technology platforms including Cisco networking, VMware, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP applications. This breadth of expertise allows Progent to identify and consolidate the surviving pieces of your IT environment after a ransomware attack and rebuild them rapidly into a functioning network. Progent has worked with top insurance providers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting Services in Kansas City
For ransomware recovery expertise in the Kansas City area, call Progent at 800-462-8800 or go to Contact Progent.



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