Crypto-Ransomware : Your Worst IT Nightmare
Ransomware  Recovery ProfessionalsRansomware has become a too-frequent cyberplague that represents an extinction-level danger for businesses unprepared for an assault. Different versions of ransomware like the CrySIS, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been running rampant for many years and still cause damage. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus additional unnamed malware, not only do encryption of on-line critical data but also infect all available system backup. Information synched to the cloud can also be rendered useless. In a vulnerable data protection solution, it can render any restore operations impossible and basically knocks the network back to zero.

Getting back on-line programs and information following a ransomware outage becomes a sprint against the clock as the targeted organization struggles to contain and cleanup the ransomware and to restore mission-critical operations. Because crypto-ransomware takes time to move laterally, attacks are often launched on weekends and holidays, when penetrations in many cases take more time to notice. This compounds the difficulty of promptly marshalling and coordinating an experienced response team.

Progent provides a variety of help services for securing Austin organizations from ransomware events. Among these are staff training to help recognize and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's behavior-based threat protection to identify and suppress zero-day modern malware attacks. Progent also provides the assistance of experienced ransomware recovery consultants with the talent and commitment to re-deploy a breached system as soon as possible.

Progent's Ransomware Restoration Support Services
Following a crypto-ransomware event, paying the ransom in cryptocurrency does not guarantee that merciless criminals will provide the keys to decipher any or all of your data. Kaspersky estimated that 17% of ransomware victims never recovered their information even after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the typical crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The fallback is to piece back together the key elements of your Information Technology environment. Without access to essential information backups, this requires a broad range of IT skills, well-coordinated team management, and the ability to work 24x7 until the task is complete.

For twenty years, Progent has provided certified expert Information Technology services for businesses across the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned advanced certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience with financial systems and ERP application software. This breadth of experience provides Progent the ability to knowledgably identify important systems and integrate the remaining pieces of your Information Technology system following a ransomware penetration and assemble them into an operational system.

Progent's recovery group utilizes best of breed project management systems to orchestrate the complex restoration process. Progent knows the urgency of acting rapidly and in unison with a client's management and Information Technology resources to prioritize tasks and to put the most important applications back online as fast as possible.

Client Case Study: A Successful Ransomware Intrusion Response
A client engaged Progent after their company was attacked by Ryuk ransomware. Ryuk is thought to have been deployed by North Korean government sponsored hackers, suspected of using strategies leaked from the United States NSA organization. Ryuk goes after specific businesses with little or no ability to sustain operational disruption and is one of the most lucrative iterations of ransomware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing company based in the Chicago metro area with about 500 workers. The Ryuk event had shut down all essential operations and manufacturing processes. Most of the client's backups had been directly accessible at the start of the attack and were eventually encrypted. The client was taking steps for paying the ransom demand (exceeding $200,000) and praying for good luck, but in the end engaged Progent.


"I can't thank you enough in regards to the support Progent gave us during the most stressful time of (our) company's life. We most likely would have paid the cyber criminals behind the attack if it wasn't for the confidence the Progent group gave us. The fact that you were able to get our messaging and production servers back into operation in less than five days was earth shattering. Every single consultant I got help from or texted at Progent was totally committed on getting us working again and was working non-stop to bail us out."

Progent worked with the client to quickly assess and assign priority to the key areas that had to be restored to make it possible to continue business functions:

  • Active Directory
  • E-Mail
  • Accounting/MRP
To start, Progent followed Anti-virus incident mitigation industry best practices by halting lateral movement and cleaning systems of viruses. Progent then initiated the task of recovering Microsoft AD, the foundation of enterprise networks built on Microsoft Windows technology. Exchange email will not operate without Windows AD, and the customer's MRP applications utilized Microsoft SQL Server, which requires Active Directory for authentication to the database.

Within 48 hours, Progent was able to re-build Active Directory services to its pre-attack state. Progent then charged ahead with rebuilding and hard drive recovery of mission critical servers. All Exchange Server ties and attributes were intact, which greatly helped the restore of Exchange. Progent was able to assemble intact OST files (Outlook Email Off-Line Data Files) on user workstations and laptops to recover mail messages. A recent offline backup of the businesses accounting systems made them able to restore these required programs back servicing users. Although a lot of work needed to be completed to recover fully from the Ryuk virus, critical systems were returned to operations rapidly:


"For the most part, the manufacturing operation survived unscathed and we made all customer deliverables."

Throughout the next couple of weeks important milestones in the restoration project were completed in tight collaboration between Progent team members and the customer:

  • Self-hosted web sites were returned to operation with no loss of data.
  • The MailStore Exchange Server exceeding four million historical emails was brought online and available for users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables/Inventory Control functions were 100% recovered.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • Ninety percent of the desktop computers were functioning as before the incident.

"A huge amount of what transpired that first week is nearly entirely a fog for me, but my team will not soon forget the dedication each of your team put in to help get our business back. I have utilized Progent for the past ten years, maybe more, and each time I needed help Progent has impressed me and delivered. This event was a life saver."

Conclusion
A potential business disaster was evaded by hard-working experts, a broad array of IT skills, and close teamwork. Although in post mortem the ransomware incident described here should have been shut down with modern security systems and ISO/IEC 27001 best practices, user and IT administrator training, and appropriate incident response procedures for information protection and keeping systems up to date with security patches, the fact is that government-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware incursion, feel confident that Progent's team of professionals has a proven track record in crypto-ransomware virus blocking, removal, and information systems recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), thank you for letting me get some sleep after we made it past the first week. Everyone did an amazing job, and if anyone is visiting the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Austin
For ransomware recovery consulting services in the Austin area, call Progent at 800-462-8800 or see Contact Progent.



An index of content::

  • 24 Hour Integration Server Consolidation Virtualization Engineers
  • Austin Hermes Crypto-Ransomware Data-Recovery Travis County Texas
  • 24 Hour SentinelOne Ransomware Protection Engineers Professionals Ransomware Recovery Readiness Audit

  • Outsourcing VMM Management Server
    SCVMM 2012 Security and Compliance IT Consulting

    Progent can help businesses of any size to follow best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and library resources; plan, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your company to move from an earlier release of System Center Virtual Machine Manager or from another management platform, and Progent can assist you to optimize and repair your current SCVMM environment to make sure you get maximum return on investment.

  • 24-7 SQL Server 2019 Reporting Services Consulting SQL Server 2019 Always Encrypted Technical Support
  • Austin Nephilim Crypto-Ransomware Repair
  • 24-Hour Online Support Data Protection Manager 2016 Backup and Restore SCDPM 2016 Upgrade Consulting Services

  • 24x7x365 Two-factor Authentication (2FA) On-site Technical Support
    MFA and Single Sign-on (SSO) Configuration

    Progent's Duo services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices.

  • 24-Hour Telecommuters Consulting Experts in Austin - Collaboration Systems Guidance Travis County Texas, US Offsite Workforce Consultants near Austin - Collaboration Technology Assistance Travis County Texas
  • 24/7 Application Consultant Solomon Microsoft Dynamics NAV Application Consultant
  • 24x7 Austin Ransomware Recovery Austin Texas Austin Locky Ransomware Cleanup Travis County Texas
  • 24x7 SentinelOne Vigilance Respond MDR Reseller Computer Consulting 24 Hour SentinelOne Behavior-based Antivirus Consultant
  • Immediate Austin DopplePaymer Ransomware Removal Austin
  • 24x7x365 Firewall Security Contractors Austin Security Protecting
  • 24x7x365 XenServer Virtualization Services Urgent Citrix Server Management Specialist
  • ASA 5500 Firewall Technical Support Services Cisco ASA 5500 Firewall Upgrade Support and Setup
  • ASA 5500-X Firewall with Firepower Support Firepower On-site Technical Support
  • At Home Workers Security IT Consultants Remote Workers Endpoint Security Consultants
  • Austin Crypto-Ransomware DopplePaymer Preparedness Testing Austin-Bergstrom Airport AUS Austin Crypto-Ransomware MongoLock Preparedness Consultation Austin, Travis County, America
  • Austin DopplePaymer Crypto-Ransomware System-Rebuild Austin, TX Austin Netwalker Ransomware Business Recovery
  • Austin Netwalker Ransomware Removal Austin Spora Crypto-Ransomware Operational-Recovery Austin, Travis County

  • 24-Hour Small Business Server 2008 Technical Support Services
    Professionals Microsoft Small Business Server

    Microsoft Small Business Server is an affordable collection of server products that provides the basis for a powerful but manageable IT network. The integration requirements of the Microsoft .NET functions included with Microsoft Small Business Server calls for a network expert with real-world background and broad knowledge in planning and building effective end-to-end business technology solutions. Progent's Microsoft-certified consultants have broad experience with the technologies incorporated in SBS 2011 and SBS 2008. This expertise ensures you success in installing, administering, and troubleshooting network solutions powered by the Microsoft SBS line of servers and applications.

  • Austin Ryuk Ransomware Negotiation Help Austin, TX Austin Egregor Ransomware Settlement Guidance
  • Austin Short Term IT Staffing Support Services Austin, TX Austin IT Staffing Help Austin
  • Austin Snatch Crypto-Ransomware System-Restoration Ryuk Remote Ransomware Remediation Services Austin Travis County Texas
  • Top Austin Sodinokibi Crypto-Ransomware Rollback Austin, Travis County, United States
  • Austin Work from Home Employees Solutions Consulting Services Austin, Travis County At Home Workforce Austin Consultants - Solutions Consultants Travis County Texas
  • Austin, TX Server Consultant Security Consulting Companies Austin-Travis County
  • Austin, TX, United States Remote Workforce Austin Consultants - Security Solutions Consulting Services Austin Teleworkers Cybersecurity Solutions Consultants
  • Austin-Bergstrom Airport AUS Austin Ryuk Crypto-Ransomware Reporting After Hours Austin Spora Ransomware Forensics Austin-Bergstrom Airport AUS
  • Backup and Recovery Software Services Backup and Recovery Software Technology Professional
  • Biggest Citrix OpenCloud Access IT Services Support and Setup Citrix Receiver

  • Skype for Business Mirrored Back End Servers Professional
    Skype for Business Edge Server Pool Consult

    Progent's consultants can provide remote and on-premises expertise for organizations of all sizes to evaluate the costs/benefits of upgrading to Microsoft Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint and Microsoft or Microsoft 365; set up HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration platforms like Cisco UC. Progent's certified information security consultants can help you design and verify a security strategy for your Skype for Business solution that is compliant with government and industry standards.

  • BlackBerry BES Server Express Specialist BES Express Consultancy
  • Business Continuity Testing Professional Bandwidth Throttling Test Lab Consultant
  • Business Portal for Dynamics GP Technology Professional 24x7x365 Business Portal for Dynamics GP Engineers
  • Career Opportunities Virtual Office Microsoft Consultants Virtual Office Microsoft Consultant Telecommuter Jobs
  • Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout Help and Support Cisco On-site Technical Support Catalyst 9117 Access Point
  • Cisco CCNA Support Telecommute Job Austin Travis County Texas Microsoft Certified Remote Engineer Job Opportunities
  • Austin Lockbit Ransomware Data-Recovery
  • Cisco Certified Experts Cisco Virtual Private Network Integration Support Open Now Cisco VPN Onsite Technical Support
  • Cisco Engineers Austin, Travis County Cisco Small Business IT Outsourcing Companies Travis County Texas
  • Cisco Experts Network Consultant Solaris Online UNIX Online Network Providers
  • Cisco Network Management Computer Setup Cisco Network Management Designer

  • Meraki Wireless Access Point Consultant
    CCNP Expert Certified Help and Support Meraki MR45 Access Point

    Progent's Cisco-certified wireless networking consultants can provide online and on-premises consulting and support services to assist you to plan, install, manage, tune, and repair Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent's consultants can also assist your organization to design and implement hybrid environments that combine local and cloud-based resources and that provide seamless connectivity, advanced security and compliance, unified management, and dependable performance for all your wired and wireless endpoints.

  • Austin Lockbit Crypto-Ransomware Restoration Austin, Travis County
  • Cisco PIX Firewall Support Services PIX Firewall Upgrade Computer Consulting
  • Computer Consulting MS SQL Server 2008 Online Support SQL 2008

  • Top Consulting Services Peppercon eRIC
    Remote Server Management Engineers

    Remote management cards give network administrators complete control over a server without the need for an on-site visit. Through remote management cards, all console screen data plus keyboard and mouse functionality are transferred to a remote session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to plan, deploy, and manage a high-availability company network that incorporates remote server management cards and Progent can utilize these remote management cards to deliver efficient off-site technical support. Progent has experience with a variety of remote server management cards such as Aten remote management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.

  • Consultant ProSight Remote Managed IT Services After Hours ProSight Managed IT Services for Small Businesses Engineers
  • Consultant VMware Live Migration VMware ESXi Hypervisor Consultancy
  • Austin-Bergstrom Airport AUS, America Austin NotPetya Ransomware File-Recovery
  • Consultants iPad 3 24/7/365 iCloud Specialist
  • Consulting Services Microsoft ISA Server Microsoft Experts ISA Server Support and Help
  • Consulting System Center Operations Manager Emergency Operations Manager IT Consultant

  • Tandberg T3 Telepresence Consult
    Radvision Video Conferencing Engineer

    Progent offers the support of a certified consultant with expertise integrating technology from the leading telepresence vendors including Cisco/Tandberg, Polycom, LifeSize and Radvision and can help you to design, configure, expand, or troubleshoot a telepresence solution that protects your current investment and optimizes the strategic value of your information system. Progent also offers the expertise of network infrastructure consultants who can help businesses of any size to build and troubleshoot a communications network that delivers the performance, dependability, security, and scalability required to accommodate your video conferencing/telepresence solution.

  • Contact Progent Contact Progent

  • Hornetsecurity Altaro VM Backup Deduplication Online Support
    Hornetsecurity Altaro VM Backup Offsite Integration

    Altaro VM Backup software offers small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud environments and also supports low-cost backup to Azure storage. Top features include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup intervals as short as five minutes for reducing your Recovery Point Objective, military-grade encryption, item-level recovery capability for specific files and emails, support for Windows Server Cluster Shared Volumes and for VMware vCenter for handling large-scale deployments, and support for Microsoft VSS technology to back up live VMs with zero downtime. Progent is an Altaro partner and offers a broad array of services to help you to design, install, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup.

  • Contract Microsoft Consultant Career MCSE Home Based Virtual Office

  • Online Technical Support Remote Employees Cybersecurity
    Work at Home Security Online Help

    Progent can assist small and mid-size companies to implement security defense solutions and provide response expertise required for a remote workforce.

  • Austin Ransomware Removal Austin, TX
  • DotNET Software Development Company .NET Raspberry Pi Developer
  • Austin Biggest Austin NotPetya Ransomware Repair
  • Duo MFA and Single Sign-on (SSO) Engineer Duo Identity Authentication Online Support
  • Dynamics GP Enterprise Reporting Programming Firm Professionals Dynamics GP SSRS
  • Dynamics GP Integration Manager Professional Specialist Dynamics GP Customization
  • Emergency .NET macOS Contract Programming Firm DotNET Software Coding

  • 24-7 Microsoft T-SQL Outsourced Programming
    Consultant SQL Server

    Microsoft SQL Server 2005 delivers powerful, familiar tools to computer experts and network users, reducing the difficulty of designing, integrating, administering, and accessing enterprise data and analytical applications in environments ranging from mobile devices to enterprise information networks. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consultant with real-world experience and wide knowledge in designing and deploying information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

  • Exchange 2003 to Exchange 2010 Upgrade Consult Exchange Migration Engineer

  • Teleworker Collaboration Software Help and Support
    Open Now At Home Workers Collaboration Software Specialists

    Progent can assist small and mid-size businesses to set up collaborative platforms to permit their remote workforce to engage in productive teamwork with colleagues and customers.

  • Exchange 2010 Server Configuration Services Exchange 2003 Server Network Installation
  • Exchange Email Hosting Professional Exchange Email Hosting Specialists
  • Extended Service Desk Support and Setup Supplemental Service Desk Technical Support

  • Computer Consultants Internet Security and Acceleration Server
    24x7x365 Consultant Services ISA Server

    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for IT networks with many locations, mobile users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size business plan and implement an installation of ISA Server 2004 that meets your information security requirements without restricting your productivity.

  • Fedora Linux, Solaris, UNIX Online Consulting Travis County Texas Gentoo Linux, Solaris, UNIX Network Consultant
  • Freelance MCSE Contractor Careers Freelance MCSE Contractor Contractor Job
  • ISA 2004 Enterprise Edition Server Troubleshooting ISA 2004 Server Consultant Services
  • ISR Routers Engineer Integration Support ASR 9000 Router

  • ransomware rebuild Engineers
    Top Phobos ransomware hot line Engineer

    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to halt the spread of an active ransomware breach. Call 800-462-8800

  • IT Consultant Hornetsecurity Altaro VM Backup Replication Hornetsecurity Altaro VM Backup Disaster Recovery Computer Consulting
  • IT Security Alerts Forensics Services Critical Security Bulletins Cybersecurity Organizations
  • Immediate Consultant ProSight Virtual Hosting Specialists ProSight Hosting for Virtual Servers
  • Immediate Google Android patch management Services Printer firmware patch management Engineer
  • Austin-Bergstrom Airport AUS Immediate Austin Ryuk Ransomware Removal
  • Integration Support Ekahau Analyzer Wi-Fi Network Troubleshooting Consultants Ekahau Predictive Wi-Fi Site Design
  • Internet Access Consulting Services Internet Service Provider Selection Consultant

  • Cisco PIX Firewall Migration Support and Setup
    Troubleshooting PIX Firewall Migration

    Cisco's PIX firewalls have been discontinued and Cisco might not offer support these legacy devices. Progent continues to offer consulting support for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can in addition help you determine whether to adopt the latest firewall products available from Cisco. Progent's Cisco technology experts can help your company design and carry out a smooth migration to Cisco ASA 5500-X Series firewalls based on industry best practices.

  • Austin Maze Ransomware Data-Recovery Austin Texas
  • Intune and Windows 10 Network Consultant Mobile Device Management Remote Support
  • Austin Ryuk Crypto-Ransomware Mitigation Austin, TX
  • Juniper Junos Configuration Security Companies Emergency Juniper Junos BGT Cybersecurity Companies
  • Juniper SSG Series Gateway Cybersecurity Organization Juniper SSG350M Router Information Technology Consulting
  • Largest Cisco Certified Expert Support Desk Sharing Information Technology Consulting CISSP Certified Security Virtual Helpdesk Onsite Technical Support

  • SQL Server SSAS Configuration
    On-site Technical Support SQL Server 2016 Disaster Recovery

    SQL Server 2016 introduces major improvements in speed, scale, security, high-availability, BOYD support, and integrated BI. Innovations include PolyBase for handling relational and non-relational files in one appliance for data warehousing, R language support, Always Encrypted mode, Mobile Report Publisher, and centralized management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to help businesses of all sizes to configure, manage or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft platforms such as Windows Server, Exchange, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager.

  • Linux Network Monitoring Support Services Linux Network Monitoring, Nagios and MRTG Engineer
  • Live Online Office 365 Training Computer Networking Online Windows Desktop Training IT Support
  • MRTG Technology Consulting Linux Network Monitoring Online Technical Support
  • MS Windows Small Business Server Online Troubleshooting 24x7 MS Windows SBS Outsourcing
  • Meraki Wi-Fi 6 AP Migration Support and Help Meraki Access Point Management Remote Support
  • Microsoft 365 and Apple iOS Technical Support Services Hybrid Microsoft 365 integration Support and Setup
  • Austin Austin Hermes Crypto-Ransomware Rollback
  • Microsoft AD Consulting Services Consultants Azure Active Directory MFA
  • Microsoft Certified Exchange Server IT Consulting Remote Consulting Microsoft Exchange 2010
  • Microsoft Certified Partner Dynamics GP/Great Plains Features Network Consultant Dynamics GP 2013 Computer Engineer
  • Microsoft Consulting Best Practices IT Service Provider Best Practices Support Team
  • Microsoft Consulting Part-Time Jobs Walnut Creek, CA Microsoft MCITP Engineer Part Time Job Pleasant Hill CA
  • Austin NotPetya Ransomware Recovery Austin, TX, United States
  • Microsoft Dynamics GP-Software Supplier near Austin - Training Consultant Austin Texas Austin Dynamics GP Training Support Austin-Bergstrom Airport AUS, United States
  • Microsoft Engineer From Home Job Victoria Microsoft MCITP Support Part Time Jobs Queensland

  • Office Word 2016 Technology Professional
    Specialist Office Word and SharePoint

    Progent's Microsoft Office Word and Microsoft 365 Word consultants offer a broad range of affordable online support services to assist your organization to manage your current Microsoft Office Word environment or assist you to upgrade to a newer version of Microsoft Office Word. Services available from Progent's Word experts include VBA software development, isolating and resolving compatibility issues between various releases of Office Word, interfacing Office Word with other Office applications like Office Excel and Outlook or with third-party platforms and add-ons,network enhancements for dependable. reliable cloud access, security and compliance consulting, smart phone and tablet integration, and remote training sessions customized for your special requirements.

  • Microsoft Expert SQL Server 2017 and Excel Professionals SQL Server 2017 Mobile Reports Consultant
  • Microsoft Hyper-V 3.0 Consultant Services Microsoft Hyper-V 3.0 Server Virtualization Consultant Services
  • Microsoft Office 64-bit Networking Support Word 2016 Systems Consultant
  • Microsoft Office System Network Consulting Companies Microsoft Office 2000 Network Consulting Firms
  • Microsoft SQL 2008 Server Consultant Services SQL Server 2008 IT Consultant
  • Open Now Austin Ransomware Cleanup Austin-Bergstrom Airport AUS
  • Microsoft SQL Consultant Remote Technology Consulting SQL Server

  • 24/7 Programming Companies Amazon S3 backup
    Coder Amazon SQS

    Progent offers cost-effective online support to assist businesses to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security.

  • Microsoft SQL Server 2012 IT Consulting Specialists PowerPivot for SharePoint
  • Microsoft SharePoint Server Professional Travis County Texas SharePoint 2010 Network Consulting Austin Texas
  • Microsoft Teams and Cisco Unified Communications Services Microsoft Teams and Azure Active Directory Consultant Services
  • Microsoft Windows 7 Migration Technical Support 24-7 Microsoft Certified Expert Windows 7 Migration Computer Engineer
  • Microsoft and Cisco Extended Support Desk Consultants Supplemental Call Center Setup and Support
  • Microsoft and Cisco Immediate IT Staffing Integration Support Short Term IT Staffing Services Computer Consultant
  • Austin Egregor Crypto-Ransomware Removal
  • Monitoring and Reporting Network Consultants Microsoft Certified Expert System Center MOM Engineer

  • CCDP Expert Certified VPN Integration Support
    Cisco Virtual Private Network Specialists

    Cisco's security and offsite connectivity technology for small to mid-size companies represent a complete array of easy-to-administer security products to let you protect your wired and wireless information system. Cisco's Virtual Private Network product family includes routers, firewalls, and VPN access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security solutions that fit best with your corporate goals.

  • Network Infrastructure Monitoring Technology Professional Network Management Outsourcing Specialist

  • After Hours Florida Network Support Service
    Urgent Integration Consultant Wyoming

    Progent's Technical Response Center (TRC) provides low-cost nationwide after-hours online troubleshooting for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers provide 24x7 telephone support and online direct network access to troubleshoot and repair technical problems quickly and economically.

  • Offsite Workforce Austin Guidance - Cloud Solutions Consultants Austin-Bergstrom Airport AUS, USA Austin At Home Workforce Cloud Systems Guidance Travis County Texas
  • Online Support Help Desk Software Selection and Deployment Cisco Help Desk Technical Support Services
  • Open Now Avaddon ransomware recovery Specialists Dharma ransomware recovery Specialist
  • Open Now Meraki MR34 Access Point Online Troubleshooting Meraki Wi-Fi AP Management Integration
  • Oracle Enterprise Manager Consulting Services Oracle 11g Upgrade Help
  • Outsource BlackBerry Email Austin, TX BlackBerry Desktop Manager Information Technology Consulting Company Travis County Texas, US
  • ProSight Duo MFA On-site Support 24/7 Duo Zero Trust Cybersecurity Online Troubleshooting
  • ProSight Endpoint Security Remote Support ProSight Ransomware Defense Services
  • ProSight Ransomware Recovery IT Services Top Rated ProSight Behavior-based Virus Detection Specialists
  • Professional Hybrid Microsoft 365 Exchange integration Microsoft 365 and Apple iOS Computer Consultants
  • Progent Small Office Technical Consulting Progent Small Office Support Company

  • Case Study Wireless
    Building to Building Wireless Example Application

    Progent provided a wireless networking solution that allowed a school to increase efficiency and avoid the recurring expense of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote sites as far as 2.5 miles apart and can reach even longer ranges. This wireless alternative provided better bandwidth and reliability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it provided immunity to local interference.

  • Remote Programming Firms Amazon Web Services hybrid cloud integration Amazon EC2 security Contract Programming
  • Remote Support Services Microsoft MRP Microsoft ERP Technology Consulting

  • Windows 7 Wireless Professional
    Windows 7 Backup and Restore Online Help

    Progent's certified consultants can help you to assess Microsoft Windows 7 to confirm application compatibility and to check its performance and stability operating in your environment. Progent's consultants can also help you to assess the potential strategic value of adopting Windows 7. If Windows 7 makes sense for your business strategy, Progent can assist your IT organization to plan and execute a smooth deployment of Windows 7 from a previous release of Windows.

  • Remote Workers Austin Assistance - Setup Consulting Services Austin, Travis County Offsite Workforce Austin Consultants - Setup Guidance Austin-Bergstrom Airport AUS
  • Remote Workers Consulting in Austin - Backup/Recovery Systems Consultants Austin-Bergstrom Airport AUS, United States At Home Workers Austin Consultants - Backup Systems Consulting and Support Services Travis County Texas
  • Server Management Professionals Virtualization Consultants
  • Services Private Cloud Services Services Private Cloud Virtual Datacenter Hosting
  • Small Business Computer Consulting Company Spam filter Microsoft Exchange Upgrade IT Outsourcing Companies
  • Small Business Configuration Services Implementation Consulting Companies Small Business
  • Small Business Support Companies Small Office Small Office Computer Consultant
  • Small Company Technical Support Small Office Network Online Help
  • Small Offices Small Business IT Outsourcing Group Small Offices Onsite Computer Services
  • Austin Sodinokibi Ransomware Mitigation Austin, Travis County
  • SonicWall Capture ATP Security Consultancies 24-7 SonicWall TZ350 Firewall Cybersecurity Companies
  • Support Dynamics GP Software Dynamics GP Great Plains Software IT Consultant
  • Support Outsourcing PowerPivot for SharePoint SQL Server Analysis Services Computer Consultants
  • Support Services Dynamics 365 Business Central Applications Consultants Navision and Dynamics NAV
  • Support and Help Antispam Remote Antivirus Subscription
  • Support and Setup Windows 7 Integration Microsoft Windows 7 Migration Online Technical Support

  • Immediate ProSight Endpoint Security Professionals
    Computer Engineer Modern Network Security

    ProSight Active Security Monitoring utilizes next generation behavior analysis tools by SentinelOne to defend endpoint devices and physical and virtual servers against recognized and zero-day ransomware variants like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.

  • System Center Operations Manager Remote Support Services Network Consultant Microsoft Operations Manager
  • Technical Support Meraki MR34 Access Point Information Technology Consulting Meraki Traffic Shaping
  • Telecommuters Austin Consulting - Conferencing Systems Consultants Austin-Bergstrom Airport AUS Telecommuters Expertise near me in Austin - Conferencing Systems Consulting Services Austin Texas

  • Computer Consulting Cisco Firewall Upgrade
    Computer Consulting ASA 5500 Firewalls

    Progent's CCIE-certified network infrastructure experts can help your organization to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, manage, update and debug Cisco ASA 5500-X firewalls with Firepower Services.

  • Telecommuters Consultants near me in Austin - Endpoint Management Solutions Consulting Experts Austin Telecommuters Austin Guidance - Endpoint Management Solutions Expertise Austin
  • Teleworkers Austin Assistance - Help Desk Call Center Augmentation Consulting Experts Austin Remote Workforce Help Desk Solutions Consulting Experts Austin Texas
  • Top Computer Service Providers Austin, TX Austin-Travis County Support Specialist
  • Top Online Help Exchange 2019 Migration Remote Exchange Server 2019 Consultants

  • Infor SyteLine CloudSuite Vendors Management Consultants
    Infor SyteLine CloudSuite Configurator Consultant

    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates over a quarter century of background helping manufacturing and service organizations to simplify complex supply chains and streamline critical business processes to get products to market fast and meet customer commitments consistently. Progent can provide the skills of an ERP consultant with over two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite services that spans from as-needed advice to end-to-end solution design and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, customization, CPQ, web site integration, troubleshooting, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services.

  • Top SentinelOne Active Security Monitoring Technology Professional SentinelOne Active Security Monitoring Consultant
  • Ubiquiti WiFi access point Consultancy 24 Hour Consulting Ubiquiti UniFi Controller software
  • Urgent Austin Consulting Experts for Computer Support Providers Austin, Travis County, USA Specialists for Austin Network Support Organizations
  • Urgent Contract Network Consultants Jobs Available Employment Contract Linux Consultants
  • Urgent Microsoft and Mac Desktop IT Specialist Consultancy Services Company Desktop Technology
  • Urgent SQL Server 2019 Migration Austin, TX Austin, Travis County, United States Emergency Microsoft SQL 2008 Business Computer Server Companies
  • WannaCry Ransomware Hot Line Ransomware Hot Line Austin Texas
  • Wi-Fi Management Online Consulting IT Consulting Ubiquiti WiFi access point
  • Wi-Fi RF Coverage Maps Technical Support Wi-Fi RF Coverage Maps Support

  • SharePoint 2013 Migration Remote Consulting
    Urgent SharePoint 2013 Newsfeeds Computer Consultants

    Progent has been providing SharePoint support since the initial product was released over a decade ago, and Progent has the scope of IT knowledge to assist organizations of any size to plan and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that add significant business value to your information network. Progent's Microsoft-certified consultants can help you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; decide if an on-premises, online or hybrid configuration is most sensible for your organization; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can help in specific tasks related to your SharePoint 2013 migration.

  • Wi-Fi Site Survey Online Support Specialists Wireless LAN Site Survey
  • Windows 2022 Hyper-V Support and Setup Windows Server 2022 Hybrid Configuration Remote Support

  • 24/7 System Center 2016 and Skype for Business Integration Remote Consulting
    System Center 2016 and Operations Management Suite Configuration

    Progent has over two decades of experience integrating, maintaining and troubleshooting the core platforms included with System Center and can help your organization to plan, deploy, maintain, and fix your Microsoft System Center 2012 R2 solution to maximize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent's consultants can assist your organization to upgrade to the current version of System Center from a previous one or from a third-party datacenter management platform to provide the advantages of enterprise-class provisioning, management automation, security, plus infrastructure and critical application performance monitoring.

  • Windows 7 Training Online Troubleshooting Windows 7 Training Online Troubleshooting
  • Windows 8.1 Client Hyper-V Network Providers Expert Microsoft Certified Windows 8 Services
  • Windows Server 2012 R2 Design Companies Austin-Bergstrom Airport AUS Windows Server 2016 Information Technology Support Travis County Texas

  • MOM Example Application
    Operations Manager Case Studies

    Before Progent's Microsoft Operations Manager solution, system problems were handled reactively, once workers were impacted by them. With the benefit of proactive, automated alerts and trend analyses created by MOM, Progent is now able to ward off network troubles before they grow to be critical enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can deal with incipient problems before customers suspect that the problems exist. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to provide small business networks enterprise-class service continuity, security and performance.

  • Windows Server 2012R2 Virtual Fibre Channel Help and Support Windows Server 2012R2 Private Cloud Technology Consulting

  • TMG 2010 Information systems Security Outsourcing
    TMG 2010 Security Consultant

    Microsoft ISA 2006 is a comprehensive gateway that provides a powerful application layer firewall, VPN, proxy, and Web caching platform for protecting the Internet-facing applications of any organization against a broad range of attacks. Progent's certified Internet Security and Acceleration Server experts can show you how to plan, rationalize, pilot, install, configure and manage the any version of ISA Server on your information system.

  • Windows Server 2019 Live Migration Technology Consulting Windows Server 2019 Hybrid Solutions Network Consultants
  • Windows Server Hyper-V 2016 Failover Clusters Troubleshooting Support Windows Server Hyper-V 2016
  • Windows Server Update Services Consult Microsoft Software Update Services Specialists
  • Austin Snatch Ransomware File-Recovery Austin Texas
  • Work at Home Employees Consulting and Support Services - Austin - IP Voice Technology Consultants Austin, TX 24 Hour At Home Workers Austin Consulting and Support Services - VoIP Solutions Consulting and Support Services Austin

  • ProSight Reporting ConnectWise Manage Ticketing Online Consulting
    ProSight Reporting ConnectWise Automate Network Consultants

    ProSight Reporting is a growing family of in-depth reporting plug-ins created to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

  • Zero Trust Security Engineer Duo Multi-factor Authentication Online Support

  • IT Consultants Virtual Support Desk
    Virtual Helpdesk Consultants

    Progent's Co-managed Help Desk service allows your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the top shared professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  • macOS Penetration Testing Remote Support Remote Macintosh Security Audits Technology Consulting
  • Austin Nephilim Ransomware Recovery Travis County Texas
  • ransomware cryptoworm recovery Engineers Hermes ransomware recovery Technology Professional

  • © 2002-2023 Progent Corporation. All rights reserved.