Ransomware : Your Crippling IT Nightmare
Ransomware  Recovery ProfessionalsRansomware has become a modern cyber pandemic that presents an extinction-level threat for businesses poorly prepared for an attack. Different versions of crypto-ransomware like the Dharma, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been around for years and continue to inflict damage. Newer strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, along with more as yet unnamed malware, not only do encryption of on-line data but also infiltrate any available system protection mechanisms. Files synched to the cloud can also be encrypted. In a poorly designed data protection solution, it can make automated restore operations hopeless and basically sets the entire system back to square one.

Getting back on-line programs and information after a ransomware attack becomes a sprint against the clock as the victim struggles to contain the damage and cleanup the virus and to resume enterprise-critical activity. Because ransomware needs time to replicate, assaults are often launched at night, when successful penetrations are likely to take more time to identify. This multiplies the difficulty of rapidly assembling and organizing a qualified mitigation team.

Progent offers a range of services for protecting Austin enterprises from crypto-ransomware penetrations. Among these are team member education to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat defense to detect and disable day-zero modern malware attacks. Progent also can provide the assistance of expert crypto-ransomware recovery engineers with the talent and commitment to restore a breached network as soon as possible.

Progent's Ransomware Restoration Help
Soon after a ransomware attack, even paying the ransom in Bitcoin cryptocurrency does not guarantee that cyber criminals will return the keys to unencrypt all your data. Kaspersky estimated that 17% of ransomware victims never recovered their files even after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the typical crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The other path is to piece back together the key elements of your Information Technology environment. Absent the availability of essential information backups, this calls for a wide complement of skill sets, well-coordinated project management, and the capability to work continuously until the job is finished.

For decades, Progent has offered professional IT services for businesses across the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have earned advanced industry certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally-recognized certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise with financial management and ERP software solutions. This breadth of expertise provides Progent the ability to quickly identify important systems and re-organize the remaining parts of your network environment after a crypto-ransomware event and configure them into a functioning system.

Progent's recovery team of experts utilizes powerful project management applications to orchestrate the complex recovery process. Progent understands the importance of acting swiftly and together with a customer's management and IT staff to assign priority to tasks and to put key services back on line as fast as humanly possible.

Client Story: A Successful Ransomware Incident Response
A small business engaged Progent after their network was penetrated by Ryuk crypto-ransomware. Ryuk is thought to have been created by Northern Korean state sponsored hackers, possibly adopting technology exposed from the United States NSA organization. Ryuk seeks specific businesses with little room for disruption and is one of the most profitable iterations of ransomware. Headline victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing company located in Chicago and has about 500 employees. The Ryuk attack had frozen all essential operations and manufacturing capabilities. The majority of the client's data protection had been on-line at the start of the intrusion and were destroyed. The client was taking steps for paying the ransom demand (more than two hundred thousand dollars) and hoping for good luck, but ultimately brought in Progent.

"I can't tell you enough in regards to the expertise Progent provided us throughout the most fearful period of (our) company's survival. We most likely would have paid the cybercriminals except for the confidence the Progent team afforded us. The fact that you were able to get our messaging and production servers back on-line faster than a week was earth shattering. Every single expert I spoke to or messaged at Progent was hell bent on getting us back on-line and was working non-stop on our behalf."

Progent worked with the customer to rapidly identify and assign priority to the critical applications that had to be addressed to make it possible to restart business operations:

  • Microsoft Active Directory
  • Email
  • MRP System
To start, Progent followed Anti-virus penetration mitigation industry best practices by halting lateral movement and performing virus removal steps. Progent then started the task of restoring Windows Active Directory, the core of enterprise environments built on Microsoft technology. Microsoft Exchange messaging will not operate without AD, and the customer's MRP applications used Microsoft SQL, which depends on Active Directory services for access to the information.

Within 48 hours, Progent was able to rebuild Active Directory to its pre-virus state. Progent then completed reinstallations and hard drive recovery of the most important applications. All Exchange Server schema and configuration information were usable, which accelerated the restore of Exchange. Progent was able to locate local OST files (Outlook Offline Folder Files) on team workstations in order to recover email data. A recent offline backup of the businesses manufacturing systems made them able to return these essential programs back servicing users. Although a lot of work needed to be completed to recover totally from the Ryuk attack, critical systems were returned to operations quickly:

"For the most part, the manufacturing operation showed little impact and we did not miss any customer sales."

Throughout the next few weeks critical milestones in the restoration process were completed through tight collaboration between Progent team members and the client:

  • In-house web applications were returned to operation with no loss of data.
  • The MailStore Microsoft Exchange Server exceeding four million archived emails was brought online and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/AR/Inventory Control modules were 100% functional.
  • A new Palo Alto Networks 850 firewall was installed and configured.
  • Ninety percent of the user workstations were being used by staff.

"Much of what was accomplished in the initial days is nearly entirely a blur for me, but I will not soon forget the care each and every one of you accomplished to give us our company back. I've entrusted Progent for the past ten years, possibly more, and every time Progent has shined and delivered as promised. This event was a stunning achievement."

A probable business extinction catastrophe was avoided through the efforts of hard-working professionals, a wide spectrum of subject matter expertise, and tight collaboration. Although in hindsight the ransomware virus attack detailed here would have been identified and stopped with advanced security technology solutions and recognized best practices, user training, and well designed security procedures for information backup and proper patching controls, the reality remains that government-sponsored cybercriminals from Russia, China and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware penetration, remember that Progent's roster of experts has a proven track record in ransomware virus blocking, cleanup, and information systems recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thank you for making it so I could get rested after we got through the most critical parts. Everyone did an impressive effort, and if anyone is in the Chicago area, dinner is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Austin
For ransomware recovery consulting services in the Austin metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent offers economical online access to consultants skilled in a broad array of products and services that provide solutions for backing up Windows, Mac, and Linux servers and workstations plus laptops and smartphones. Progent offers expertise for leading backup products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent's consultants can help you to install, enhance, or maintain backup systems for a variety of architectures such as on-premises, edge to datacenter, cloud, or hybrid.

  • Victoria, Australia Telecommute Job Network Consulting Microsoft MCP Consulting Work At Home Job Perth
  • Video Conferencing Computer Consultants Microsoft Office Communications Server IT Consultants
  • Virtual Server Hyper-V On-site Support Hyper-V 3.0 Shared Nothing Live Migration Technology Consulting
  • Windows 2003 Server Configuration Windows 2003 Technical Support

  • Call Desk for Remote Workers Engineer
    Setup and Support Remote Workforce

    Progent has 20 years of background helping small and medium-size businesses to design, implement, optimize, manage, and troubleshoot IT networks that incorporate at-home workers.

  • Windows 8.1 Wireless Support and Integration Microsoft Windows 8.1 Upgrade Solutions Provider

  • Immediate Online Support Services Work from Home Teleconferencing
    Teleworker Video Conferencing Online Consulting

    Progent can assist small and mid-size companies to set up and debug teleconferencing solutions to allow their at-home workers to collaborate effectively with fellow workers and customers.

  • Windows Server 2019 Windows Admin Center Specialists Windows Server 2019 Disaster Recovery Online Help
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  • Work from Home Employees Consulting Services near Austin - Backup/Restore Solutions Consulting Services Austin Texas At Home Workers Austin Assistance - Backup/Restore Technology Consulting Services Austin, United States
  • Work from home Cisco Engineers Full-Time Jobs Top Contractor Jobs Integrated Voice Communications Consulting

  • ProSight Patch Management Support and Integration
    Server and Desktop Monitoring and Reporting Onsite Technical Support

    ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of vital devices that power your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all looming problems can be addressed before they can impact your business.

  • Zero Trust Cybersecurity Network Consultant ProSight Duo MFA Technology Consulting Services
  • wireless IP phones and Meraki APs Integration Services Remote wireless IP phones and CUCM Computer Engineer

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