Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyberplague that represents an enterprise-level danger for businesses of all sizes unprepared for an assault. Different iterations of crypto-ransomware such as Reveton, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been circulating for many years and still inflict harm. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as additional as yet unnamed newcomers, not only encrypt online data but also infect many configured system protection. Data synchronized to off-site disaster recovery sites can also be encrypted. In a poorly architected data protection solution, it can make automatic restore operations useless and effectively knocks the network back to square one.

Restoring programs and data following a crypto-ransomware outage becomes a race against the clock as the targeted business fights to stop the spread and clear the ransomware and to resume business-critical activity. Since crypto-ransomware requires time to replicate, assaults are usually sprung during weekends and nights, when attacks in many cases take longer to notice. This compounds the difficulty of quickly marshalling and organizing a qualified mitigation team.

Progent makes available a range of services for protecting Austin businesses from ransomware attacks. These include team member training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based threat protection to detect and suppress zero-day modern malware assaults. Progent also offers the assistance of experienced crypto-ransomware recovery engineers with the track record and perseverance to re-deploy a breached network as soon as possible.

Progent's Ransomware Recovery Help
Soon after a ransomware penetration, paying the ransom in Bitcoin cryptocurrency does not guarantee that distant criminals will respond with the keys to decipher any of your files. Kaspersky determined that seventeen percent of ransomware victims never restored their data even after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The alternative is to piece back together the key parts of your Information Technology environment. Without the availability of complete information backups, this requires a wide complement of skills, well-coordinated team management, and the capability to work 24x7 until the job is complete.

For decades, Progent has offered certified expert IT services for companies throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have been awarded high-level industry certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have garnered internationally-recognized certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience with financial systems and ERP applications. This breadth of experience provides Progent the ability to quickly understand critical systems and consolidate the remaining components of your Information Technology system after a crypto-ransomware event and rebuild them into an operational system.

Progent's security team of experts has best of breed project management systems to coordinate the sophisticated recovery process. Progent appreciates the importance of working swiftly and in concert with a client's management and IT staff to prioritize tasks and to get essential services back online as fast as humanly possible.

Business Case Study: A Successful Crypto-Ransomware Virus Restoration
A customer contacted Progent after their organization was crashed by Ryuk crypto-ransomware. Ryuk is believed to have been deployed by Northern Korean state cybercriminals, possibly using techniques exposed from the United States NSA organization. Ryuk attacks specific businesses with little or no room for disruption and is among the most profitable examples of crypto-ransomware. High publicized victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing business based in Chicago and has about 500 workers. The Ryuk intrusion had brought down all company operations and manufacturing capabilities. The majority of the client's information backups had been directly accessible at the start of the intrusion and were destroyed. The client was actively seeking loans for paying the ransom (more than $200K) and praying for good luck, but in the end made the decision to use Progent.

"I can't say enough about the expertise Progent gave us during the most critical period of (our) company's life. We may have had to pay the cyber criminals behind the attack if it wasn't for the confidence the Progent experts provided us. The fact that you could get our e-mail system and key servers back in less than a week was incredible. Every single staff member I interacted with or texted at Progent was hell bent on getting my company operational and was working 24 by 7 on our behalf."

Progent worked hand in hand the client to quickly determine and prioritize the essential services that had to be restored to make it possible to resume business operations:

  • Active Directory (AD)
  • Email
  • Accounting/MRP
To get going, Progent adhered to AV/Malware Processes incident mitigation industry best practices by halting the spread and clearing up compromised systems. Progent then started the process of bringing back online Windows Active Directory, the foundation of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange email will not work without Active Directory, and the customer's financials and MRP applications utilized Microsoft SQL, which depends on Active Directory for security authorization to the databases.

In less than 2 days, Progent was able to rebuild Active Directory services to its pre-virus state. Progent then assisted with rebuilding and storage recovery on critical systems. All Exchange Server schema and configuration information were intact, which accelerated the restore of Exchange. Progent was also able to locate intact OST data files (Microsoft Outlook Off-Line Data Files) on staff desktop computers and laptops in order to recover email data. A recent off-line backup of the client's manufacturing systems made it possible to restore these essential programs back available to users. Although significant work was left to recover totally from the Ryuk virus, the most important services were restored rapidly:

"For the most part, the production operation ran fairly normal throughout and we made all customer shipments."

During the following few weeks key milestones in the recovery project were made through close collaboration between Progent engineers and the client:

  • In-house web sites were returned to operation with no loss of data.
  • The MailStore Server with over 4 million historical emails was spun up and available for users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables (AR)/Inventory capabilities were fully recovered.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Ninety percent of the user desktops were fully operational.

"So much of what occurred in the early hours is nearly entirely a haze for me, but our team will not soon forget the dedication each of you accomplished to help get our business back. I've utilized Progent for at least 10 years, possibly more, and every time Progent has come through and delivered. This event was the most impressive ever."

A possible company-ending catastrophe was avoided through the efforts of top-tier professionals, a broad range of technical expertise, and close teamwork. Although upon completion of forensics the ransomware virus penetration described here would have been identified and disabled with modern security systems and ISO/IEC 27001 best practices, staff training, and well designed incident response procedures for data protection and proper patching controls, the reality is that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and will continue. If you do fall victim to a crypto-ransomware penetration, remember that Progent's team of professionals has a proven track record in crypto-ransomware virus blocking, cleanup, and file recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), I'm grateful for allowing me to get rested after we got past the first week. Everyone did an incredible job, and if any of your team is in the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Austin
For ransomware recovery expertise in the Austin metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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