Crypto-Ransomware : Your Feared Information Technology Nightmare
Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyber pandemic that presents an enterprise-level threat for businesses of all sizes unprepared for an attack. Multiple generations of ransomware like the CryptoLocker, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been replicating for years and still inflict damage. Modern variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, along with more as yet unnamed viruses, not only do encryption of online files but also infiltrate most configured system protection. Data synched to cloud environments can also be corrupted. In a vulnerable data protection solution, it can make automatic recovery useless and effectively knocks the datacenter back to zero.

Retrieving applications and information after a ransomware event becomes a sprint against time as the targeted organization struggles to stop lateral movement and cleanup the ransomware and to resume mission-critical operations. Due to the fact that ransomware needs time to move laterally, assaults are frequently launched during weekends and nights, when successful penetrations typically take longer to notice. This multiplies the difficulty of rapidly marshalling and organizing a qualified response team.

Progent provides a range of services for securing Austin organizations from ransomware penetrations. Among these are team member training to help recognize and avoid phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of modern security solutions with machine learning capabilities to rapidly detect and disable day-zero cyber threats. Progent also can provide the assistance of veteran crypto-ransomware recovery engineers with the talent and perseverance to re-deploy a compromised system as urgently as possible.

Progent's Crypto-Ransomware Restoration Support Services
After a ransomware penetration, even paying the ransom demands in cryptocurrency does not guarantee that merciless criminals will respond with the codes to decipher any of your information. Kaspersky Labs estimated that 17% of ransomware victims never recovered their data even after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the typical ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The other path is to re-install the mission-critical parts of your IT environment. Absent access to essential information backups, this calls for a wide complement of skill sets, well-coordinated project management, and the capability to work non-stop until the recovery project is finished.

For twenty years, Progent has made available certified expert IT services for businesses across the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded top certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise in accounting and ERP application software. This breadth of experience affords Progent the capability to knowledgably determine necessary systems and organize the remaining parts of your IT environment following a ransomware penetration and assemble them into an operational network.

Progent's security group uses powerful project management tools to coordinate the complicated restoration process. Progent understands the importance of acting rapidly and in concert with a customerís management and Information Technology staff to prioritize tasks and to get key services back on line as fast as humanly possible.

Case Study: A Successful Ransomware Penetration Response
A customer engaged Progent after their network was attacked by Ryuk crypto-ransomware. Ryuk is generally considered to have been created by North Korean government sponsored hackers, suspected of adopting strategies leaked from Americaís NSA organization. Ryuk goes after specific organizations with limited ability to sustain operational disruption and is among the most lucrative examples of ransomware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company headquartered in Chicago and has around 500 employees. The Ryuk intrusion had brought down all essential operations and manufacturing capabilities. The majority of the client's backups had been directly accessible at the time of the intrusion and were destroyed. The client was evaluating paying the ransom demand (exceeding $200,000) and wishfully thinking for the best, but ultimately brought in Progent.

"I cannot tell you enough about the help Progent gave us throughout the most critical time of (our) companyís existence. We would have paid the Hackers if it wasnít for the confidence the Progent group afforded us. The fact that you could get our e-mail system and critical applications back into operation quicker than a week was beyond my wildest dreams. Every single staff member I interacted with or messaged at Progent was hell bent on getting us operational and was working breakneck pace on our behalf."

Progent worked together with the customer to quickly assess and assign priority to the mission critical applications that had to be restored in order to restart departmental operations:

  • Active Directory
  • Email
  • Financials/MRP
To get going, Progent adhered to AV/Malware Processes event response industry best practices by stopping lateral movement and cleaning up infected systems. Progent then initiated the work of restoring Active Directory, the key technology of enterprise environments built on Microsoft Windows technology. Microsoft Exchange Server messaging will not work without AD, and the client's financials and MRP system leveraged Microsoft SQL Server, which requires Active Directory services for access to the database.

In less than 2 days, Progent was able to re-build Active Directory services to its pre-intrusion state. Progent then completed setup and hard drive recovery of needed applications. All Microsoft Exchange Server ties and configuration information were usable, which greatly helped the restore of Exchange. Progent was able to assemble local OST files (Microsoft Outlook Offline Folder Files) on various workstations in order to recover mail information. A not too old offline backup of the client's accounting/MRP systems made it possible to return these vital programs back online for users. Although a lot of work needed to be completed to recover fully from the Ryuk damage, core systems were recovered rapidly:

"For the most part, the production line operation ran fairly normal throughout and we delivered all customer sales."

During the following few weeks important milestones in the restoration process were made in close collaboration between Progent engineers and the customer:

  • Internal web applications were brought back up without losing any data.
  • The MailStore Server containing more than 4 million historical emails was spun up and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/AR/Inventory modules were 100 percent recovered.
  • A new Palo Alto 850 firewall was brought online.
  • Most of the user desktops were operational.

"A huge amount of what went on during the initial response is mostly a fog for me, but I will not soon forget the countless hours each of your team put in to give us our business back. I have trusted Progent for the past 10 years, possibly more, and every time I needed help Progent has impressed me and delivered as promised. This time was a stunning achievement."

A potential enterprise-killing catastrophe was dodged by dedicated experts, a broad range of knowledge, and tight collaboration. Although upon completion of forensics the ransomware penetration described here could have been blocked with advanced cyber security technology and security best practices, user and IT administrator education, and well designed security procedures for data protection and applying software patches, the reality remains that state-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware incursion, remember that Progent's roster of experts has substantial experience in crypto-ransomware virus blocking, cleanup, and file disaster recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), Iím grateful for making it so I could get rested after we made it through the most critical parts. All of you did an amazing job, and if any of your team is around the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Austin
For ransomware system restoration consulting services in the Austin area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's ProSight Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers major enhancements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and container support.

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    Barracuda Backup is a low-cost, subscription backup/restore service for small and medium-size organizations. A Barracuda Backup deployment can incorporate a purpose-built physical appliance manufactured by Barracuda or a virtual appliance with comparable features but which utilizes your own storage infrastructure. Barracuda Backup protects vital business data generated on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting support services to help you to design, configure, manage and troubleshoot a BDR solution based on Barracuda technology.

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    In addition to providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Dynamics AX, Dynamics NAV, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, administration help, migration assistance, and one-on-one or group online training classes customized to meet your particular requirements. Progent's experts also can help you integrate and maintain a secure, robust network infrastructure to run your ERP, MRP and accounting solutions.

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    Progentís IT outsourcing packages offer affordable computer consulting for small businesses. Whether it includes designing system infrastructure, setting up an in-house Help Desk or using an outside one, rolling out an updated email platform, monitoring your network, or developing a web-based eCommerce solution, outsourcing your IT technical services can contain costs and eliminate uncertainties, permitting IT service budgets to increase in a more linear and controlled manner than is possible by building up a bulky, knowledgeable in-house IT staff. Progentís Outsourcing White Paper and datasheets show how Progent can enable you to build a secure and robust network architecture for your vital business software based on Microsoft Windows such as Microsoft Office XP, Office 2003, and Office 2000.

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    Progent provides a variety of network support packages for small organizations. These IT outsourcing and network monitoring solutions are built around the anticipatory problem handling capabilities of Microsoft System Center Operations Manager, a state-of-the-art server and IT management product that monitors the availability, throughput, and safety of your information system and identifies potential problems before they can bring down your system. With Progent's economically priced IT service programs, small companies can select a simple co-sourcing package built around Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution.

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    Progent has 20 years of experience assisting small and mid-size companies to plan, install, tune, manage, and debug computer networks that support telecommuters.

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    Progent's Duo managed services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices.

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    Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a team of IT experts based in the Tampa area, and Progent can also provide online expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran DRBC planning consultants. Progent can also help you to design and execute a migration to the Flexential data center with services such as planning solution configuration, recommending hardware, system setup and validation, troubleshooting, streamlining remote management, and training your network staff.

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    Progentís Shared Call Center service makes it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the leading shared PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

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    Cisco Nexus series switches are intended to provide the speed, scale, resilience, virtualization support, density, security and ease of management needed to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch consultants are available to provide remote and onsite consulting and troubleshooting services to assist your IT staff to design an optimal network topology, set up pilot environments to validate your network design, install and configure Nexus switches, create and implement appropriate policies, run security vulnerability evaluations, configure proactive monitoring and alert systems, consolidate resources by means of virtualization technologies, analyze and repair switching and routing problems, optimize system performance, plan for expected growth, and set up the powerful zero-downtime features incorporated into Cisco's Nexus switches. Progent's consultants can also help your business to migrate non-disruptively from outdated Nexus switches or Catalyst switches to current Nexus platforms.

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