Ransomware : Your Worst Information Technology Disaster
Ransomware  Recovery ExpertsRansomware has become an escalating cyber pandemic that represents an extinction-level threat for businesses of all sizes unprepared for an assault. Versions of ransomware such as Dharma, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for years and continue to inflict damage. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, along with additional unnamed malware, not only encrypt on-line files but also infect many configured system protection mechanisms. Files replicated to the cloud can also be rendered useless. In a poorly designed data protection solution, it can make automated restore operations impossible and basically knocks the entire system back to square one.

Recovering applications and data following a ransomware intrusion becomes a sprint against the clock as the victim fights to contain the damage and remove the ransomware and to restore mission-critical operations. Due to the fact that ransomware requires time to move laterally, penetrations are frequently sprung during nights and weekends, when successful attacks may take longer to uncover. This compounds the difficulty of rapidly assembling and orchestrating a capable mitigation team.

Progent offers a range of solutions for securing Madison enterprises from crypto-ransomware attacks. Among these are user education to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat defense to discover and suppress day-zero modern malware assaults. Progent also can provide the services of experienced ransomware recovery engineers with the track record and perseverance to restore a compromised environment as urgently as possible.

Progent's Ransomware Restoration Support Services
Soon after a crypto-ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not guarantee that criminal gangs will respond with the needed keys to decipher all your files. Kaspersky estimated that 17% of ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The fallback is to setup from scratch the mission-critical elements of your Information Technology environment. Absent access to essential system backups, this calls for a broad range of IT skills, professional project management, and the capability to work continuously until the job is done.

For twenty years, Progent has made available certified expert IT services for businesses throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have been awarded high-level industry certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise with accounting and ERP applications. This breadth of expertise gives Progent the ability to quickly ascertain important systems and integrate the surviving parts of your IT environment after a ransomware event and configure them into a functioning network.

Progent's recovery team of experts has state-of-the-art project management tools to coordinate the complex recovery process. Progent knows the importance of working quickly and in concert with a customer's management and IT staff to assign priority to tasks and to put the most important services back on line as fast as possible.

Client Story: A Successful Ransomware Virus Restoration
A customer escalated to Progent after their network was brought down by Ryuk ransomware. Ryuk is believed to have been developed by North Korean state sponsored criminal gangs, suspected of adopting strategies leaked from the U.S. National Security Agency. Ryuk targets specific organizations with little or no room for disruption and is among the most profitable instances of ransomware. Major targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturing company headquartered in Chicago and has about 500 employees. The Ryuk attack had disabled all company operations and manufacturing capabilities. The majority of the client's information backups had been on-line at the time of the attack and were encrypted. The client was taking steps for paying the ransom demand (more than $200K) and hoping for good luck, but in the end engaged Progent.

"I cannot thank you enough about the care Progent gave us during the most fearful period of (our) company's life. We most likely would have paid the cyber criminals behind the attack if it wasn't for the confidence the Progent team provided us. The fact that you could get our e-mail and critical applications back on-line quicker than five days was incredible. Every single expert I worked with or texted at Progent was amazingly focused on getting us restored and was working all day and night on our behalf."

Progent worked with the customer to quickly identify and prioritize the critical systems that needed to be restored in order to resume departmental operations:

  • Active Directory
  • Electronic Messaging
  • Accounting and Manufacturing Software
To begin, Progent followed ransomware penetration mitigation industry best practices by isolating and performing virus removal steps. Progent then began the steps of rebuilding Active Directory, the heart of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange email will not operate without Windows AD, and the businesses' financials and MRP applications used SQL Server, which requires Active Directory for authentication to the databases.

Within 48 hours, Progent was able to restore Active Directory services to its pre-virus state. Progent then completed reinstallations and hard drive recovery of critical systems. All Exchange Server schema and configuration information were usable, which facilitated the restore of Exchange. Progent was able to assemble local OST data files (Outlook Offline Data Files) on various PCs in order to recover mail information. A not too old off-line backup of the businesses accounting/ERP software made it possible to restore these required applications back online for users. Although significant work remained to recover fully from the Ryuk attack, critical systems were restored quickly:

"For the most part, the production operation showed little impact and we made all customer deliverables."

Over the next couple of weeks important milestones in the restoration project were made through tight cooperation between Progent team members and the customer:

  • Internal web sites were brought back up without losing any data.
  • The MailStore Exchange Server with over 4 million historical emails was restored to operations and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/AR/Inventory capabilities were 100% restored.
  • A new Palo Alto 850 security appliance was installed and configured.
  • Most of the desktop computers were functioning as before the incident.

"A huge amount of what transpired during the initial response is mostly a blur for me, but I will not forget the commitment each and every one of your team put in to help get our company back. I've been working with Progent for the past 10 years, possibly more, and each time I needed help Progent has shined and delivered as promised. This situation was no exception but maybe more Herculean."

A possible business extinction disaster was avoided with dedicated experts, a wide range of technical expertise, and tight collaboration. Although in retrospect the crypto-ransomware penetration detailed here should have been disabled with current security systems and NIST Cybersecurity Framework best practices, user and IT administrator education, and properly executed security procedures for data backup and keeping systems up to date with security patches, the reality is that state-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware penetration, remember that Progent's roster of experts has substantial experience in crypto-ransomware virus defense, removal, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), I'm grateful for allowing me to get rested after we got past the initial push. All of you did an impressive job, and if anyone is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Madison
For ransomware system restoration consulting services in the Madison area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent can help small companies to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify network administration and reduce hardware expense. Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and local apps and network infrastructure and ensure you sidestep the common errors small companies make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and VPN connections and to integrate Apple iOS devices and Google Android handhelds.

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    Progent's engineers can provide a range of network consulting services to assist companies of all sizes to install, manage, and troubleshoot IT systems that include desktops, laptops, tablets, or smartphones powered by Windows 8.1. For enterprises, Progent's experienced project management consultants can assist to set up test labs to evaluate Windows 8.1 and plan and manage Windows 8.1 deployment plans following industry best practices.

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