Ransomware : Your Feared Information Technology Disaster
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a modern cyberplague that represents an extinction-level danger for businesses vulnerable to an assault. Different versions of ransomware like the Reveton, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for years and continue to cause havoc. More recent strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, along with frequent unnamed viruses, not only encrypt on-line data but also infect most available system backup. Data synched to cloud environments can also be corrupted. In a poorly architected environment, it can render any restore operations useless and basically sets the network back to zero.

Getting back online programs and data following a ransomware attack becomes a race against the clock as the targeted business fights to stop lateral movement and cleanup the ransomware and to restore mission-critical activity. Due to the fact that crypto-ransomware requires time to spread, penetrations are usually launched on weekends and holidays, when penetrations typically take more time to discover. This multiplies the difficulty of rapidly mobilizing and organizing a knowledgeable mitigation team.

Progent offers a range of solutions for protecting Madison organizations from crypto-ransomware penetrations. Among these are team member education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with deployment of modern security appliances with artificial intelligence capabilities to intelligently discover and quarantine day-zero threats. Progent also offers the services of seasoned crypto-ransomware recovery professionals with the track record and commitment to rebuild a breached system as soon as possible.

Progent's Crypto-Ransomware Recovery Support Services
Subsequent to a crypto-ransomware penetration, sending the ransom in Bitcoin cryptocurrency does not guarantee that criminal gangs will respond with the needed codes to decrypt any or all of your files. Kaspersky estimated that seventeen percent of ransomware victims never restored their information even after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the average ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The alternative is to piece back together the essential elements of your Information Technology environment. Without access to full data backups, this requires a broad range of skill sets, professional project management, and the capability to work non-stop until the recovery project is completed.

For twenty years, Progent has made available expert Information Technology services for businesses throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have been awarded advanced industry certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have earned internationally-recognized industry certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise in financial systems and ERP software solutions. This breadth of expertise affords Progent the skills to quickly ascertain necessary systems and organize the remaining parts of your Information Technology system after a ransomware event and configure them into an operational network.

Progent's recovery group has top notch project management systems to coordinate the complicated restoration process. Progent understands the urgency of acting quickly and in unison with a client's management and IT staff to prioritize tasks and to get critical systems back online as fast as humanly possible.

Client Case Study: A Successful Ransomware Incident Response
A client escalated to Progent after their company was crashed by the Ryuk ransomware. Ryuk is thought to have been launched by North Korean state cybercriminals, possibly adopting technology exposed from the U.S. National Security Agency. Ryuk seeks specific businesses with little tolerance for operational disruption and is among the most profitable versions of ransomware malware. Well Known organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturer based in the Chicago metro area and has around 500 workers. The Ryuk event had shut down all company operations and manufacturing capabilities. The majority of the client's system backups had been directly accessible at the start of the intrusion and were encrypted. The client was taking steps for paying the ransom (more than $200,000) and praying for the best, but in the end made the decision to use Progent.


"I cannot say enough about the care Progent provided us throughout the most critical time of (our) companyís life. We most likely would have paid the criminal gangs if not for the confidence the Progent group afforded us. The fact that you could get our messaging and important applications back on-line sooner than seven days was beyond my wildest dreams. Each person I talked with or texted at Progent was absolutely committed on getting my company operational and was working breakneck pace to bail us out."

Progent worked with the customer to quickly get our arms around and assign priority to the key applications that had to be recovered in order to restart company operations:

  • Windows Active Directory
  • Microsoft Exchange Email
  • Accounting/MRP
To get going, Progent followed ransomware penetration response industry best practices by stopping the spread and performing virus removal steps. Progent then started the steps of restoring Microsoft Active Directory, the key technology of enterprise systems built on Microsoft Windows technology. Microsoft Exchange Server email will not function without Active Directory, and the businessesí MRP software leveraged Microsoft SQL, which requires Active Directory for authentication to the database.

In less than two days, Progent was able to restore Active Directory to its pre-penetration state. Progent then accomplished rebuilding and hard drive recovery of needed applications. All Microsoft Exchange Server ties and attributes were intact, which facilitated the rebuild of Exchange. Progent was also able to collect intact OST files (Microsoft Outlook Offline Folder Files) on staff workstations to recover mail messages. A not too old off-line backup of the businesses manufacturing systems made it possible to return these essential services back on-line. Although major work needed to be completed to recover completely from the Ryuk attack, essential services were returned to operations quickly:


"For the most part, the manufacturing operation ran fairly normal throughout and we did not miss any customer deliverables."

Over the following month important milestones in the restoration project were completed through close cooperation between Progent engineers and the client:

  • In-house web sites were restored with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million archived emails was restored to operations and available for users.
  • CRM/Orders/Invoices/Accounts Payable/AR/Inventory Control functions were 100% functional.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Most of the desktops and laptops were being used by staff.

"A huge amount of what occurred that first week is mostly a haze for me, but I will not forget the urgency all of your team put in to help get our business back. Iíve been working together with Progent for at least 10 years, maybe more, and every time I needed help Progent has impressed me and delivered as promised. This time was a testament to your capabilities."

Conclusion
A potential business catastrophe was dodged with hard-working experts, a broad range of technical expertise, and close teamwork. Although upon completion of forensics the ransomware virus attack detailed here could have been stopped with advanced cyber security systems and NIST Cybersecurity Framework best practices, team training, and properly executed security procedures for backup and applying software patches, the fact remains that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a crypto-ransomware virus, feel confident that Progent's team of professionals has extensive experience in ransomware virus blocking, removal, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thank you for letting me get some sleep after we got through the initial push. Everyone did an incredible effort, and if anyone is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progentís Cisco-Premier network consultants offer experienced PIX Firewall consulting services encompassing architecture, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack security, and safe connectivity services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a healthy level of security, speed and reliability for business environments of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible administrative tools. Progentís network experts can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent has more than 10 years of background configuring, and supporting the core platforms that make up Microsoft System Center and can help you to plan, configure, maintain, and repair your System Center 2012 R2 ecosystem to optimize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent's consultants can help your organization to migrate to the latest edition of System Center from an older one or from a third-party datacenter management platform to deliver the advantages of enterprise-class deployment, management automation, security, plus datacenter and critical application availability and performance monitoring.

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    Progent provides national remote technical support and troubleshooting services for companies who run environments powered by versions of Linux or whose IT systems feature a mix of Linux platforms/Linux and Microsoft technology. Online IT help offers maximum leverage for your information technology budget by extending client productivity and limiting the time billed for computer repair services. Advanced online support tools and experienced technicians and consultants combine to enable Progent to solve the majority of network problems without squandering time and expense by traveling to your site. In the vast majority of situations your network problems can be dealt with over the phone or through a combination of phone help and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to help with the most difficult system issues.

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    Progentís Cisco-Premier technology experts provide professional PIX Firewall support services covering architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack security, and secure access services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible combination of security, performance and reliability for information networks of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative solutions. Progentís Cisco experts can show you how to choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent offers affordable online and on-premises consulting to help businesses to migrate any portion of their core network infrastructure to Google Cloud Platform (GCP). This can save time and equipment costs and enable access to Google's state-of-the-art AI and machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery solutions, and security.

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    Microsoft Office Communications Server provides IM and Real Presence as part of an extensible, world-class package offering enhanced protection, transparent compatibility with popular Microsoft products, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server offers cost savings and improved business efficiencies, enhanced individual productivity, and stronger IP protection. MS Communications Server has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications consultants can provide remote and on-premises configuration support and mediation services for your Office Communications Server environment and can help your organization to evaluate the costs and benefits of migrating to Skype for Business. Progent can also help you to design and implement an efficient migration that will add significant strategic value to your information network

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    Progent's Cisco-certified wireless networking experts offer remote and on-premises consulting and support services to assist your organization to design, install, administer, optimize, and debug wireless deployments that incorporate Cisco's Meraki APs. Progent's experts can also help you to plan and deploy hybrid networks that combine local and cloud-hosted resources and that deliver easy access, enhanced security and compliance, unified management, and consistent performance for all your mobile and desktop devices.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter.

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    Progent's Citrix-certified experts can assist you to evaluate the business benefits of the available editions of Essentials for Hyper-V, help you to use Citrix administration utilities with your Microsoft Hyper-V network, and show you how you can deploy Citrix Essentials for Hyper-V to enhance the performance, availability, flexibility, and fault tolerance of your virtualized environment while lowering the cost of equipment and operations and streamlining management tasks.

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    The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 11 years of work in Microsoft technology, ensures you success in identifying the version and set up of Windows 2003 Server that aligns best with your company's goals. Progent can also assist you with designing, deploying, administering and supporting sophisticated information technology solutions powered by Windows Server, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.

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    Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and offer unified management of advanced security features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can help your organization to design and carry out an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally manage IT environments that include branch offices, data centers, and cloud resources.

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    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoints scanners, network infrastructure appliances such as routers and Wi-Fi access points, and Internet-of-Things devices like sensors and robotics.


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