Crypto-Ransomware : Your Worst IT Catastrophe
Ransomware  Remediation ConsultantsRansomware has become a modern cyber pandemic that presents an enterprise-level danger for businesses of all sizes vulnerable to an attack. Different iterations of crypto-ransomware such as CrySIS, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for many years and continue to cause destruction. Modern variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as additional as yet unnamed viruses, not only do encryption of on-line data but also infect any available system restores and backups. Files replicated to off-site disaster recovery sites can also be encrypted. In a poorly architected environment, this can make automated restore operations hopeless and effectively sets the entire system back to zero.

Restoring applications and information after a ransomware attack becomes a sprint against the clock as the targeted organization struggles to contain and cleanup the crypto-ransomware and to restore business-critical activity. Due to the fact that ransomware requires time to replicate, attacks are often launched on weekends and holidays, when successful attacks tend to take longer to detect. This compounds the difficulty of quickly assembling and orchestrating a knowledgeable mitigation team.

Progent has an assortment of services for securing Madison organizations from ransomware events. Among these are user training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based cyberthreat protection to identify and extinguish day-zero malware assaults. Progent in addition offers the assistance of expert crypto-ransomware recovery engineers with the talent and perseverance to restore a compromised environment as soon as possible.

Progent's Ransomware Restoration Help
Following a crypto-ransomware attack, even paying the ransom demands in Bitcoin cryptocurrency does not guarantee that cyber hackers will return the keys to decipher all your files. Kaspersky determined that 17% of crypto-ransomware victims never restored their files even after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly above the average ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The fallback is to re-install the mission-critical parts of your Information Technology environment. Absent the availability of essential information backups, this requires a wide complement of IT skills, well-coordinated team management, and the capability to work non-stop until the task is done.

For decades, Progent has offered certified expert Information Technology services for companies throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have attained top industry certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have earned internationally-recognized certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise with financial management and ERP application software. This breadth of experience gives Progent the ability to efficiently determine critical systems and re-organize the surviving parts of your IT system following a crypto-ransomware event and assemble them into an operational system.

Progent's ransomware group has top notch project management tools to coordinate the sophisticated restoration process. Progent understands the urgency of working quickly and in unison with a customer's management and Information Technology team members to prioritize tasks and to get essential systems back on-line as fast as humanly possible.

Customer Story: A Successful Crypto-Ransomware Virus Recovery
A small business engaged Progent after their company was attacked by Ryuk ransomware. Ryuk is thought to have been launched by North Korean government sponsored criminal gangs, suspected of using algorithms exposed from the United States National Security Agency. Ryuk seeks specific businesses with little or no ability to sustain disruption and is among the most profitable iterations of crypto-ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer headquartered in the Chicago metro area with around 500 employees. The Ryuk penetration had shut down all essential operations and manufacturing capabilities. The majority of the client's data protection had been directly accessible at the start of the attack and were eventually encrypted. The client was evaluating paying the ransom demand (in excess of $200,000) and praying for the best, but ultimately brought in Progent.

"I cannot speak enough in regards to the help Progent provided us during the most fearful period of (our) businesses existence. We had little choice but to pay the cyber criminals except for the confidence the Progent team provided us. That you were able to get our e-mail and important applications back on-line faster than 1 week was amazing. Each consultant I interacted with or texted at Progent was totally committed on getting us restored and was working non-stop on our behalf."

Progent worked together with the customer to quickly determine and prioritize the mission critical areas that had to be recovered in order to restart business functions:

  • Active Directory
  • Electronic Messaging
  • Accounting and Manufacturing Software
To begin, Progent adhered to AV/Malware Processes incident mitigation industry best practices by halting the spread and disinfecting systems. Progent then began the task of restoring Microsoft Active Directory, the key technology of enterprise environments built on Microsoft technology. Exchange email will not function without Windows AD, and the client's accounting and MRP system leveraged Microsoft SQL, which needs Active Directory services for authentication to the data.

Within two days, Progent was able to restore Active Directory services to its pre-virus state. Progent then assisted with reinstallations and hard drive recovery on essential applications. All Microsoft Exchange Server data and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was able to collect intact OST data files (Outlook Email Offline Folder Files) on staff workstations and laptops to recover email messages. A not too old offline backup of the customer's manufacturing systems made them able to return these vital services back servicing users. Although a large amount of work needed to be completed to recover completely from the Ryuk damage, essential services were restored quickly:

"For the most part, the manufacturing operation never missed a beat and we made all customer deliverables."

Over the following couple of weeks key milestones in the restoration process were made through tight collaboration between Progent team members and the customer:

  • Self-hosted web applications were restored without losing any data.
  • The MailStore Server with over 4 million historical emails was brought online and available for users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables (AR)/Inventory Control functions were fully recovered.
  • A new Palo Alto Networks 850 security appliance was installed.
  • Most of the user desktops were operational.

"So much of what happened during the initial response is mostly a blur for me, but my management will not soon forget the care all of the team put in to help get our company back. I've been working together with Progent for the past 10 years, maybe more, and each time I needed help Progent has impressed me and delivered. This time was no exception but maybe more Herculean."

A likely business catastrophe was dodged by hard-working professionals, a wide array of subject matter expertise, and close teamwork. Although in hindsight the ransomware incident detailed here would have been stopped with modern cyber security systems and security best practices, user training, and well designed incident response procedures for information backup and applying software patches, the fact is that government-sponsored cyber criminals from China, Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware incursion, remember that Progent's roster of professionals has a proven track record in crypto-ransomware virus defense, cleanup, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others who were helping), I'm grateful for letting me get some sleep after we made it past the most critical parts. All of you did an impressive effort, and if any of your guys is visiting the Chicago area, a great meal is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Madison
For ransomware cleanup consulting in the Madison metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Solaris family support services offer small and mid-size companies and developers help with managing and maintaining Sun Solaris systems that run with Microsoft-powered technology. Progent offers your organization access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This broad range of experience offers you a convenient single source to help you build and manage a protected and reliable mixed-platform connectivity and communications infrastructure that allows Solaris and Microsoft coexistence by integrating MS Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

  • Microsoft 365 Outlook Integration Support and Help Microsoft Expert Support and Help Office 365
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  • SCCM 2007 Device Management Technical Support Services
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    Progent can help your organization to maintain Microsoft System Center 2007 Configuration Manager to simplify operations, improve compliance, and boost productivity by making sure that critical applications stay current, tracking licensing, and monitoring resource usage patterns to help you make smart purchasing decisions. When you are set to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to plan and implement an efficient move to SCCM 2012.

  • Microsoft Certified Partner SQL Server 2014 Performance Tuning Help and Support Urgent On-site Support SQL Server 2014 AlwaysOn
  • Microsoft Certified SharePoint Portal Server Information Technology Consulting Specialist Office SharePoint Server 2016
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    Skype for Business 2019 Consult

    Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop sharing, as well as VoIP and public switched telephone network voice communication. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines management via integration with Active Directory. Lync can also reduce capital and operational costs by eliminating VoIP equipment and subscription services, PBX gear, or conventional video conferencing technology. Progent's Microsoft-certified unified communications experts offer online and on-premises support to assist your company to maintain and troubleshoot your current Lync 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product. Progent can also assist you to design and carry out a smooth Skype for Business migration or a migration to Microsoft Teams.

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  • Microsoft SQL 2008 Consultant Madison Microsoft SQL 2014 Small Business Network Consulting Services Madison, WI
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  • Immediate Microsoft 365 and iPhones Integration Services
    Microsoft 365 migration PowerShell Support and Setup

    Microsoft 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated Exchange components to lower hardware expense and management hassle. You can deploy Microsoft 365 Exchange Online to host all your mailboxes, or you can set up a hybrid solution that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer affordable remote support to help your organizations to assess the benefits of Exchange Online, design a solution that fits your business needs and IT budget, implement a non-disruptive move from your existing Exchange system to one that incorporates Microsoft 365 Exchange Online, train your management staff and users, and deliver ongoing consulting and troubleshooting.

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  • Microsoft Windows 10 Consultants
    Windows 10 Pilot Testing Computer Consultants

    Progent's Windows consultants can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Online and onsite evaluation and upgrade services for Microsoft Windows 10 available from Progent's experts include Return on Investment estimates, project supervision, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management, teleworker access, security and compliance, automated provisioning and management, infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for IT support personnel and users, and ongoing Call Center support services.

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    Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud environments and also enables cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or onsite consulting services to help you to plan, deploy, optimize and troubleshoot a modern backup/restore system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.

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    Best Monitoring and Reporting Information Technology Consulting

    Even if your company has a small network services group and a modest technology budget, your information system can still have the same high availability and performance that once required a substantial in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier network consultants, the latest network management products for proactive monitoring and alerts, and economical support programs such as a help desk call center to keep your mission-critical network applications and hardware up and running.

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  • SCDPM 2012 Upgrade Online Troubleshooting
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    Progent's Microsoft-certified consultants offer online or onsite support to help businesses of any size to design, deploy, manage, and troubleshoot a backup/restore solution built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older releases of SCDPM or from another backup/recovery platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. Progent can provide occasional support for fixing especially stubborn problems, or full project management services. Progent can also help your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.

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  • Online Photoshop Training Network Consulting Service Specialist Online Microsoft Office Training
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  • PIX Technology Consulting Services Technical Support Services PIX Firewall Migration
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    Progent can assist small and medium-size companies to plan, implement, test and maintain backup solutions for a remote workforce.

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    If you need assistance creating, enhancing, or repairing applications for Windows, any version of Linux, or the Web, Progent's expert team of programmers, relational database architects, and software project managers can help make sure you get the project completed on schedule and within budget. Progent's experienced software programmers offer affordable and efficient remote consulting for jobs as small as writing VBA macros for Excel or as large as rolling out mission-critical RDBMS applications built on Microsoft SQL Server or Oracle.

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    Cybersecurity Architecture Consulting Services

    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification through rigorous examination and significant experience with network security design. ISSAP consultants possess comprehensive knowledge of access control systems and techniques, phone system and network security, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security consultants can help your company with all phases of architecture security.

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  • Cisco Certified Expert Cisco Routers Computer Consultants
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    Cisco has developed a full product line of routers including appliances built to deliver the security, performance, and reliability demanded by organizations from small offices to global enterprises. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved fault tolerance and network availability. Progent can show you how to choose and configure Cisco routers to establish a solid infrastructure for your network and to make it easy to grow as you add new users, start new offices, install new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS platform, including Cisco's 800 family of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Series Routers.

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  • Progent's Management Team Computer Specialist Progent's Management IT Service
  • Remote Online Technical Support Identity Verification Duo Zero Trust Cybersecurity Outsourcing
  • Remote Support Services Microsoft 365 PowerPoint Integration Office 365 PowerPoint Integration Online Consulting

  • Microsoft 365 authentication Network Consultants
    Computer Engineer Microsoft 365 authentication

    Microsoft supports seamless hybrid environments that combine Microsoft 365 and on-premises Exchange deployments. This allows you to have specific mailboxes located at your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of planning, implementing and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and on budget.

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  • SCVMM 2012 NVGRE Gateway Help and Support Microsoft SCVMM 2012 PowerShell Support and Help
  • SQL 2008 Online Technical Support Microsoft SQL Server 2008 Support and Help
  • SQL Server 2014 Virtual Machines Remote Technical Support SQL Server 2014 Backup Technical Consultant
  • Madison Hermes Ransomware Recovery Madison, Dane County, United States
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    Progent's Helpdesk management and co-management service programs help companies to save money and increase productivity.

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  • Setup and Support SQL Server 2016 AlwaysOn SQL Server 2016 Development Online Help
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  • Navision Help and Support
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    In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent can provide experts in Dynamics AX, Dynamics NAV (Navision), Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent offers programming, troubleshooting, administration help, migration assistance, and one-on-one or group online training classes tailored to address your particular requirements. Progent's consultants also can show you how to integrate and maintain a protected, reliable server and communications infrastructure to support your ERP, MRP and accounting solutions.

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  • Design Company Microsoft Solutions Framework Project Methodology
    Company-wide Standards for Best Practices Support Firms

    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional background, at the front lines of IT support, performing a broad variety of technical tasks for a large array of customers. Every Progent consultant shares a refined set of individual best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This means that you get not just expert technical skills, but also a consultant with proven approaches for using computer knowledge to resolve actual IT problems efficiently.

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    Microsoft Dynamics GP can help you grow and control your company more efficiently by delivering easy availability of decision-driving information and a rapid return on investment. Dynamics GP/Great Plains offers major productivity benefits such as its ability to expand the presence of your organization, manage your financials, computerize financial operations, unify processes throughout your business, refine inventory control, increase order accuracy, expand sales and minimize turnaround time, and maximize free cash flow. Progent can show you how to set up and manage a robust, safe server and network foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP consultants to help you derive all the advantages of your Microsoft Dynamics GP/Great Plains software.

  • Support Desk Sharing Consulting Services Supplemental Call Center Technology Consulting Services

  • Microsoft Project On-site Technical Support
    Excel Programming Companies

    Progent's team of application experts offer advanced consulting, software programming, deployment assistance, and webinar training for popular business applications that address key areas including ERP and MRP, general accounting, business reporting, web commerce application development, and the MS Office suite of business productivity solutions. As a Microsoft Partner with years of experience delivering high-level consulting and troubleshooting services remotely, Progent can assist small businesses anywhere in the U.S. to avoid the lost productivity and expense related to travel and on-site visits without sacrificing the high quality of technical support.

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  • System Consultants Microsoft Exchange Server 2013 Madison, WI, U.S.A. System Repair Microsoft Exchange 2016 Madison
  • Systems Management Server Technical Support SMS Server Upgrade Remote Troubleshooting
  • Technical Consultant SCCM Endpoint Protection SCCM Asset Inventory Integration Services
  • Technology Consultants Progent Small Business Progent Small Business Computer Consulting Firm
  • Telecommuters Madison Guidance - Backup/Restore Solutions Guidance Work from Home Employees Assistance near Madison - Backup/Recovery Solutions Consulting Experts Madison, Dane County, United States
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  • Top Rated Windows Small Business Server 2008 Consultancy 24x7 Microsoft Small Business Server Configuration
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  • Two-factor Authentication (2FA) Integration Support MFA and Single Sign-on (SSO) Configuration
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  • UNIX, Windows Consult Windows, UNIX, Solaris Online Troubleshooting
  • Upgrade Consultants Solaris to Windows Sun Solaris Migration
  • Urgent SCVMM Migration Remote Troubleshooting SCVMM 2012 PowerShell Integration
  • VLAN Test Lab Consultants QoS Test Lab Professionals
  • Virtualization Professionals Virtual Server Consult
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  • Wi-Fi RF Coverage Maps Support WLAN Site Survey Integration Services
  • Windows 2003 Cluster Setup and Support High Availability Server Clustering Online Help
  • Windows 7 Backup and Restore IT Consulting Windows 7 Training IT Consultants
  • Windows Server 2012 R2 Troubleshooting Network Consultant Microsoft Windows Server 2022

  • Load Aggregation Testing Professional
    Consultancy Herakles/QTS Test Lab

    The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for piloting line-of-business applications, creating efficient system upgrade procedures, assessing and tuning performance, designing or validating disaster recovery solutions, resolving compatibility problems, and establishing training systems for new products and technologies. For Progent clients without sufficient in-house resources to configure proper pilot systems, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep critical IT projects on schedule.

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  • Windows Server 2019 USB Drive Witness Consulting Services Windows Server 2019 upgrade Technology Consulting
  • Windows Server 2022 integration Specialists Remote Support Windows Server 2022 and SCVMM
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  • Online Troubleshooting Cisco PIX 500 Firewall Migration
    Cisco PIX Firewall Migration Remote Support

    Cisco's PIX 500 Series firewalls have reached end of life and Cisco might not support these devices. Progent still offers technical assistance for Cisco's PIX firewalls to help you with maintenance and management and Progent can also help you determine if you should migrate to the latest firewall products available from Cisco. Progent's Cisco-certified specialists can help you design and carry out a smooth migration to Cisco ASA 5500-X firewalls following industry best practices.

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