Crypto-Ransomware : Your Feared IT Nightmare
Crypto-Ransomware  Recovery ExpertsCrypto-Ransomware has become a too-frequent cyber pandemic that presents an existential threat for businesses of all sizes poorly prepared for an assault. Different iterations of ransomware such as Dharma, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been out in the wild for a long time and continue to cause harm. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, plus daily unnamed viruses, not only do encryption of on-line files but also infect any accessible system restores and backups. Data replicated to off-site disaster recovery sites can also be corrupted. In a poorly architected data protection solution, this can render automatic restore operations useless and effectively sets the network back to square one.

Getting back online services and information following a ransomware event becomes a sprint against the clock as the victim tries its best to stop the spread and remove the virus and to restore mission-critical activity. Since crypto-ransomware requires time to replicate, attacks are frequently sprung on weekends and holidays, when penetrations in many cases take more time to recognize. This multiplies the difficulty of quickly assembling and coordinating a knowledgeable response team.

Progent offers an assortment of support services for securing Waltham enterprises from crypto-ransomware penetrations. These include staff training to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based threat defense to detect and extinguish zero-day malware attacks. Progent also provides the services of veteran ransomware recovery consultants with the skills and commitment to restore a breached environment as quickly as possible.

Progent's Crypto-Ransomware Recovery Support Services
Soon after a ransomware penetration, sending the ransom in Bitcoin cryptocurrency does not guarantee that distant criminals will provide the codes to decrypt any or all of your files. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their data after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual crypto-ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The other path is to piece back together the mission-critical parts of your Information Technology environment. Without the availability of full system backups, this calls for a wide range of skill sets, top notch team management, and the ability to work 24x7 until the task is complete.

For decades, Progent has offered certified expert Information Technology services for businesses throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have attained advanced certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have earned internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise in financial systems and ERP application software. This breadth of expertise gives Progent the capability to rapidly identify necessary systems and re-organize the remaining components of your network system after a ransomware attack and rebuild them into an operational system.

Progent's ransomware team of experts uses powerful project management systems to orchestrate the complex restoration process. Progent understands the urgency of working rapidly and in concert with a client's management and Information Technology resources to assign priority to tasks and to get key systems back on-line as soon as humanly possible.

Client Story: A Successful Ransomware Attack Response
A business hired Progent after their company was taken over by Ryuk ransomware virus. Ryuk is generally considered to have been launched by North Korean state sponsored criminal gangs, possibly adopting technology leaked from the U.S. National Security Agency. Ryuk seeks specific organizations with little or no room for disruption and is among the most profitable iterations of ransomware malware. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturer located in the Chicago metro area with about 500 workers. The Ryuk penetration had shut down all business operations and manufacturing processes. Most of the client's information backups had been on-line at the beginning of the intrusion and were encrypted. The client was taking steps for paying the ransom (exceeding $200K) and hoping for the best, but in the end brought in Progent.


"I cannot speak enough about the support Progent provided us throughout the most fearful period of (our) company's life. We had little choice but to pay the hackers behind this attack if it wasn't for the confidence the Progent experts gave us. That you were able to get our e-mail system and important applications back on-line quicker than one week was incredible. Every single person I talked with or e-mailed at Progent was laser focused on getting my company operational and was working breakneck pace on our behalf."

Progent worked together with the customer to quickly identify and prioritize the mission critical systems that needed to be addressed in order to restart departmental operations:

  • Windows Active Directory
  • Microsoft Exchange Email
  • Accounting and Manufacturing Software
To start, Progent adhered to Anti-virus event response industry best practices by stopping lateral movement and removing active viruses. Progent then started the work of bringing back online Active Directory, the core of enterprise systems built on Microsoft Windows Server technology. Exchange email will not operate without AD, and the customer's financials and MRP applications utilized SQL Server, which needs Windows AD for security authorization to the database.

In less than 48 hours, Progent was able to rebuild Windows Active Directory to its pre-virus state. Progent then initiated setup and storage recovery of critical systems. All Microsoft Exchange Server data and configuration information were intact, which facilitated the rebuild of Exchange. Progent was able to locate intact OST files (Outlook Email Off-Line Data Files) on various PCs to recover email information. A not too old offline backup of the businesses manufacturing software made it possible to recover these essential applications back online. Although significant work needed to be completed to recover totally from the Ryuk damage, core services were returned to operations quickly:


"For the most part, the production manufacturing operation never missed a beat and we produced all customer orders."

Throughout the next few weeks key milestones in the restoration process were completed in close collaboration between Progent engineers and the customer:

  • In-house web applications were brought back up with no loss of data.
  • The MailStore Exchange Server with over four million historical emails was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were 100 percent functional.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • Ninety percent of the desktop computers were being used by staff.

"A huge amount of what went on in the early hours is mostly a haze for me, but our team will not soon forget the dedication each and every one of the team accomplished to help get our company back. I've been working with Progent for the past ten years, possibly more, and each time Progent has come through and delivered. This event was the most impressive ever."

Conclusion
A likely company-ending disaster was dodged with results-oriented experts, a broad spectrum of technical expertise, and tight teamwork. Although in hindsight the crypto-ransomware incident described here could have been identified and stopped with modern security systems and security best practices, user training, and properly executed incident response procedures for data protection and applying software patches, the fact remains that government-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware virus, feel confident that Progent's team of experts has substantial experience in crypto-ransomware virus defense, removal, and data recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), thank you for letting me get some sleep after we made it over the first week. All of you did an amazing effort, and if anyone is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Waltham
For ransomware system recovery expertise in the Waltham metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    SharePoint 2010 Help and Support

    Progent's Microsoft-certified consultants can provide affordable online support and programming services to help you to design, deploy, manage, and maintain SharePoint 2010 environments that can feature web sites that can function as intranets, extranets, document management applications, blogs, data warehouses, business analytics, enterprise-wide search engines, Visio-driven workflows, and other tools to support and enhance teamwork. Progent can help you combine SharePoint 2010 with MS SQL Server and with third-party databases as well as with Microsoft's familiar desktop programs like Office Excel, Word, Outlook, and Visio. Progent can assist you to migrate from previous releases of SharePoint or move a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 solution.

  • Top Quality Macintosh Applications Trainer Digidesign Pro Tools Train
  • Top Ranked Internet of Things patch management Engineer Communications device patch management Specialist

  • IT asset management Services
    Specialist ProSight password management system

    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.

  • Ubiquiti UniFi Mobile App Consulting Consulting Ubiquiti UniFi AP
  • Ubiquiti UniFi Wave 2 WiFi access point Consultant Ubiquiti UniFi WLAN Specialist
  • Urgent ProSight ESP Ransomware Protection Consultancy ProSight Next Generation Endpoint Protection On-site Support
  • Waltham Massachusetts Waltham Dharma Ransomware Repair
  • Urgent Waltham Crypto Recovery Experts Waltham, Massachusetts Waltham Ransomware Cleanup Waltham-Marlborough
  • Waltham Ransomware Rollback Waltham-Brightone, Massachusetts
  • VMware Consulting Services Professional VMware Server Virtualization
  • WLAN Site Survey Online Support Wi-Fi Site Survey Computer Engineer
  • Waltham 24-7 Remote Workers Consultants - Waltham - Integration Consulting Services Waltham Offsite Workforce Setup Expertise Waltham-Bedford, MA
  • Waltham At Home Workers Management Systems Guidance At Home Workforce Waltham Consulting and Support Services - Endpoint Management Systems Consulting and Support Services Waltham-Bedford, Massachusetts
  • Waltham Dharma Crypto-Ransomware Recovery Waltham-Brightone, Massachusetts Waltham DopplePaymer Ransomware File-Recovery Waltham-Marlborough
  • Waltham MA 24 Hour Waltham Ransomware Computer-Malware Susceptibility Evaluation Largest Waltham Crypto-Ransomware Hermes Vulnerability Review Waltham, MA
  • Waltham MA Network Engineer Microsoft SharePoint Microsoft SharePoint Server Support Services Waltham-Framingham, United States
  • Waltham MS Dynamics GP (Great Plains) Implementation Support Services Waltham-Burlington, Massachusetts Waltham-Marlborough Waltham MS Dynamics GP Upgrade Consultants

  • Computer Consultants SCDPM 2012 and SharePoint
    24-7 SCDPM 2012 and Windows Server 2012 Computer Consultants

    Progent's Microsoft-certified consultants can provide online or in-person support to help businesses of all sizes to design, deploy, administer, and repair a backup-and-restore system based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from earlier releases of Data Protection Manager or from a different backup system, and Progent can optimize your Data Protection Manager deployment for onsite, cloud, or hybrid datacenters. Progent can provide as-needed support for resolving especially stubborn issues, or full project management services. Progent can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

  • Waltham Massachusetts Waltham Offsite Workforce Cloud Technology Consulting and Support Services Waltham At Home Workers Cloud Technology Expertise Waltham-Marlborough
  • Waltham DopplePaymer Crypto-Ransomware File-Recovery Waltham
  • Waltham Nephilim Ransomware Mitigation Waltham-Marlborough, MA Waltham Locky Ransomware Removal Waltham-Newton, America
  • Waltham MongoLock Ransomware Operational-Recovery Waltham-Bedford
  • Waltham Ryuk Ransomware System-Rebuild Waltham Ryuk Ransomware Business Recovery Waltham-Hyde Park, MA
  • Waltham Telecommuters Endpoint Security Solutions Consulting Waltham-Newton , Massachusetts Waltham Work at Home Employees Security Systems Consultants
  • Waltham Avaddon Ransomware Business-Recovery Waltham-Brightone, Massachusetts, United States
  • Waltham-Bedford, MA RIM BlackBerry Computer Network Specialist Waltham-Hyde Park, MA BlackBerry Desktop Manager IT Solution Providers
  • Waltham-Bedford, Massachusetts Top Waltham IT Staffing Services Waltham IT Staff Temps Services Waltham MA

  • Part-Time CIO Computer Consultants
    Chief Information Officer Consulting

    Progent can provide the part-time or temporary services of a seasoned Chief Information Officer who can provide a broad perspective to assist you pick and support IT solutions to meet your present needs and that can serve as a solid basis for your future growth. Progent's part-time Chief Information Officer consulting services offer economic leverage to organizations trying to optimize the benefits from their network investment but who are without the budget or hesitant to add one more executive-level position to their full-time staff. Because Progent is vendor-neutral, with a sizable staff of engineers certified to support all leading operating systems and connectivity technologies plus a wide selection and business applications, Progent is in an ideal position to provide unbiased recommendations along with advanced technical support for building and maintaining IT systems that fit the particular needs of your business.

  • Waltham-Framingham Small Business Computer Consulting Services Waltham-Middlesex County Information Technology Outsourcing Companies
  • Waltham-Marlborough Waltham At Home Workforce Collaboration Solutions Consultants Remote Workers Waltham Assistance - Collaboration Technology Expertise
  • Waltham-Marlborough Waltham NotPetya Crypto-Ransomware Negotiation Consulting Waltham MongoLock Ransomware Settlement Negotiation Support Waltham-Framingham, Massachusetts
  • Waltham Ryuk Ransomware Rollback Waltham, MA
  • Waltham-Newton Networking Specialist Waltham Computer Tech
  • Wi-Fi IP phone integration Online Support Services Technology Consulting Services wireless VoIP phone and Aironet APs
  • 24/7 Waltham Avaddon Ransomware Mitigation Waltham-Newton, Massachusetts, United States
  • WiFi Management Consulting Services Remote Consulting WiFi Management
  • Windows 10 Management Professional Windows 10 Edge Help and Support
  • Windows 10 Security Remote Support MCSE Expert Certified Windows 10 OneDrive Computer Consultants
  • Windows 11 Power Automate Remote Troubleshooting Services Microsoft Windows 11 Configuration Manager
  • Windows 7 Evaluation Technology Consulting Consulting Windows 7 Upgrade

  • SentinelOne Ransomware Defense Consult
    24 Hour SentinelOne Cybersecurity Engineers

    Progent's ProSight portfolio of managed IT services are intended to offer businesses who maintain small in-house network support teams with low-cost access to world-class management tools and technical expertise. Advantages of Progent's ProSight catalog of managed IT services include fixed network management expenses, smart automation of routine administrative tasks, continual absorption of the latest technology, smooth transition from legacy technology to up-to-date solutions, improved fit between information technology with strategic objectives, guidance from seasoned network consultants, and allowing management to concentrate on business rather than fast-evolving computer technology.

  • Windows 7 Upgrade Services Network Administration Windows 7 64-bit Upgrade
  • Windows Server 2003 Professional 24/7/365 Professionals Windows 2003
  • Windows Server 2016 Scale Out Clusters Configuration Windows Server 2016 Hybrid Integration IT Services

  • Network Consulting Extended Help Desk
    Microsoft and Cisco Authorized Expert Help Desk Sharing Troubleshooting

    Progent's Standard Help Desk Services provide a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Help Desk services are offered at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

  • Windows Server 2019 Consulting Services Windows Server 2019 and SCOM Support
  • Windows Small Business Outsourcing Waltham-Newton Waltham-Newton Migration Consultant Microsoft Windows Server 2019

  • Top Quality Catalyst Wireless Access Point Network Engineer
    IT Consultant Catalyst Wi-Fi 6 WAP

    Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E Access Point consultants offer affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.

  • Work at Home Employees Waltham Consultants - Help Desk Solutions Consulting Experts Waltham-Marlborough, MA Work at Home Employees Waltham Consulting Services - Help Desk Call Center Solutions Consulting Waltham-Brightone
  • Work from Home Collaboration IT Services Offsite Workforce Collaboration Integration Support
  • Work from Home Employees Consulting Services - Waltham - VoIP Solutions Consulting and Support Services Waltham-Burlington, MA Waltham-Newton, MA 24 Hour Waltham At Home Workers VoIP Solutions Consulting
  • Work from Home Employees Waltham Consulting Experts - Data Protection Systems Consulting Services Teleworkers Waltham Consulting and Support Services - Backup Solutions Consulting and Support Services Waltham-Framingham
  • XenMotion Consulting Xen Hypervisor Information Technology Consulting
  • wireless controller Remote Troubleshooting Online Support Services WLAN controller
  • Waltham Netwalker Ransomware System-Restore Waltham

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