Crypto-Ransomware : Your Crippling Information Technology Disaster
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a modern cyberplague that poses an enterprise-level danger for organizations vulnerable to an assault. Different iterations of ransomware such as CryptoLocker, Fusob, Locky, Syskey and MongoLock cryptoworms have been around for many years and continue to cause havoc. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus frequent as yet unnamed malware, not only do encryption of online files but also infect many available system restores and backups. Files replicated to the cloud can also be ransomed. In a vulnerable environment, this can render automatic restore operations useless and basically sets the datacenter back to square one.

Restoring services and data after a crypto-ransomware event becomes a race against time as the targeted organization fights to stop the spread and clear the virus and to resume mission-critical operations. Due to the fact that ransomware requires time to spread, assaults are often sprung during weekends and nights, when successful penetrations may take longer to discover. This compounds the difficulty of quickly marshalling and orchestrating an experienced response team.

Progent provides a variety of help services for protecting Waltham enterprises from ransomware events. Among these are team training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus installation of the latest generation security gateways with machine learning capabilities to intelligently detect and suppress day-zero cyber attacks. Progent also offers the services of experienced ransomware recovery consultants with the track record and perseverance to reconstruct a breached network as soon as possible.

Progent's Ransomware Restoration Help
Soon after a crypto-ransomware attack, paying the ransom demands in cryptocurrency does not ensure that distant criminals will provide the codes to decrypt any or all of your files. Kaspersky estimated that 17% of ransomware victims never recovered their files even after having sent off the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the usual crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for small organizations. The other path is to piece back together the vital components of your Information Technology environment. Absent the availability of essential data backups, this requires a wide complement of skill sets, top notch project management, and the willingness to work 24x7 until the task is over.

For two decades, Progent has made available expert IT services for businesses across the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have earned advanced certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have earned internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise in financial management and ERP software solutions. This breadth of expertise gives Progent the ability to efficiently understand important systems and integrate the surviving pieces of your IT environment after a ransomware penetration and assemble them into an operational network.

Progent's security group utilizes powerful project management applications to orchestrate the complex restoration process. Progent understands the importance of working swiftly and in unison with a client's management and IT resources to prioritize tasks and to get the most important services back on line as fast as possible.

Client Story: A Successful Crypto-Ransomware Attack Response
A customer engaged Progent after their network system was attacked by the Ryuk crypto-ransomware. Ryuk is believed to have been created by North Korean government sponsored criminal gangs, suspected of using technology leaked from the United States NSA organization. Ryuk seeks specific companies with little or no tolerance for disruption and is one of the most profitable incarnations of crypto-ransomware. Headline targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company located in Chicago with around 500 workers. The Ryuk intrusion had shut down all company operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the start of the attack and were eventually encrypted. The client was pursuing financing for paying the ransom (in excess of $200K) and wishfully thinking for the best, but in the end reached out to Progent.


"I cannot thank you enough in regards to the support Progent provided us throughout the most fearful period of (our) businesses life. We may have had to pay the cyber criminals if not for the confidence the Progent team provided us. That you were able to get our e-mail system and essential applications back quicker than 1 week was amazing. Each expert I spoke to or texted at Progent was amazingly focused on getting my company operational and was working day and night on our behalf."

Progent worked hand in hand the client to quickly get our arms around and prioritize the critical services that had to be restored to make it possible to restart company functions:

  • Active Directory (AD)
  • Electronic Mail
  • MRP System
To get going, Progent followed AV/Malware Processes incident response industry best practices by stopping the spread and disinfecting systems. Progent then started the steps of rebuilding Active Directory, the key technology of enterprise systems built upon Microsoft Windows technology. Exchange messaging will not function without Windows AD, and the client's accounting and MRP applications used Microsoft SQL Server, which depends on Active Directory services for access to the databases.

In less than 2 days, Progent was able to restore Windows Active Directory to its pre-attack state. Progent then performed setup and hard drive recovery on critical servers. All Exchange Server schema and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was able to collect non-encrypted OST data files (Outlook Email Offline Folder Files) on various workstations to recover mail data. A recent off-line backup of the client's accounting/MRP systems made it possible to restore these vital applications back online. Although a lot of work needed to be completed to recover completely from the Ryuk attack, critical systems were recovered rapidly:


"For the most part, the assembly line operation ran fairly normal throughout and we made all customer orders."

During the following month key milestones in the restoration project were accomplished through close collaboration between Progent consultants and the customer:

  • Self-hosted web applications were restored without losing any information.
  • The MailStore Microsoft Exchange Server containing more than four million historical emails was restored to operations and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory functions were 100% restored.
  • A new Palo Alto 850 firewall was installed and configured.
  • 90% of the user PCs were back into operation.

"A huge amount of what happened during the initial response is mostly a blur for me, but we will not forget the countless hours each of you put in to give us our company back. Iíve trusted Progent for the past 10 years, possibly more, and each time Progent has outperformed my expectations and delivered as promised. This time was a life saver."

Conclusion
A potential enterprise-killing catastrophe was dodged with dedicated experts, a broad spectrum of IT skills, and close teamwork. Although in hindsight the ransomware virus incident detailed here could have been blocked with current cyber security technology and NIST Cybersecurity Framework best practices, staff education, and well thought out security procedures for backup and proper patching controls, the reality is that government-sponsored cyber criminals from China, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware virus, feel confident that Progent's team of professionals has extensive experience in crypto-ransomware virus blocking, remediation, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others that were involved), Iím grateful for making it so I could get rested after we made it through the first week. All of you did an fabulous effort, and if any of your guys is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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  • MOM Case Study
    Case Study MOM

    Before Progentís Microsoft Operations Manager solution, system issues were handled reactively, once workers were impacted by them. With the help of proactive, computer generated alerts and trend reports sent by Microsoft Operations Manager, Progent can now address network issues before they grow to be critical enough to disrupt network availability. Thanks to Microsoft Operations Manager, Progent can resolve potential problems before clients are aware that the problems are there. Progent supports MOM 2005 and MOM 2000 to offer small business IT systems enterprise-class service continuity, safety and productivity.

  • Offsite Workforce Data Protection Consultants Offsite Employees Data Protection Engineer
  • Offsite Workforce Security Technology Consulting Services Remote Employees Cybersecurity IT Services
  • On-site Support Microsoft Windows Server 2016 Clustering Support and Setup Windows Server 2016 Business Continuity

  • Consultant Services Apple Macintosh Infrastructure
    macOS and Cisco Outsourcing

    Progent's Apple Mac networking engineers can assist you with a wide array of system infrastructure issues such as system architecture, remote and mobile access, internetwork compatibility, protection, and new technologies such as Voice over IP and high-speed wireless connectivity. For company networks built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent has the experience and size to handle the challenge of designing, integrating, and maintaining a network architecture that is robust, secure, efficient and aligned with your corporate objectives. Progent can show you how to deploy Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Apple's Xsan storage area network systems. Progent can also provide certified professionals to support Cisco routers and switches.

  • Online Cisco Certified CCIE Outsource IT Cisco CCIE Online Network Support Consultants
  • Online Photoshop Training Support Company Live Online Office Publisher Education
  • OpenBSD Small Business IT Support Specialists Solaris
  • Part-Time Job Microsoft MCITP Consultant Danville, CA Microsoft MCDBA Consultant Job Openings Danville, CA
  • ProSight Email Guard Content Filtering Service Consultancy Engineers ProSight Email Spyware Protection
  • ProSight Private Cloud Hosting Services Consultants Consultancy Private Cloud Hosting for Virtual Data Centers
  • ProSight Private Cloud Services Engineer 24-Hour Engineer ProSight Virtual Server Private Cloud Hosting
  • Professional Server Management Server Consolidation Network Consultant

  • Consulting Services 64-bit Processing
    64-bit Upgrade Support Services

    Progentís Microsoft-expert engineers can assist your organization to enhance your desktops from 32 to 64 bits. Progent can assist your company to calculate the risks and benefits of migrating to 64-bit desktop processing, design an affordable migration process that reduces operational interruptions, and offer inexpensive, professional online help to aid your company to install 64-bit desktop operating systems and application programs on your existing hardware.

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  • QTS Sacramento Data Center Consult QTS Sacramento Colocation Center Professional
  • Redhat Linux Consulting Suse Linux IT Consultant

  • Amazon Marketplace Web Service development Coding
    Amazon MWS programming Developer

    Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can expand their market, reduce their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and expedite your ROI.

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  • Remote Consulting iPad and Outlook Web App Outlook Web App and iPad On-site Technical Support
  • Remote Remote Workers Consulting Services in Waltham - VoIP Systems Consulting and Support Services Waltham-Burlington Work at Home Employees Consulting and Support Services - Waltham - VoIP Technology Expertise
  • Remote SQL Server 2016 and Hyper-V IT Consultant SQL Server 2016 Monitoring Remote Troubleshooting

  • Top Microsoft Exchange 2010 Migration Technology Professional
    Top Microsoft Exchange Server 2010 Upgrade Specialist

    Progent's Microsoft-certified network engineers can assist you to determine the benefits of Exchange 2010 for your company and can help you to plan and carry out a smooth migration to Exchange Server 2010 from Exchange Server 2003 or Exchange Server 2007 that will offer fast return on investment by improving your workers' efficiency, lowering the expense of equipment and service, simplifying management, and consolidating your vital communications platforms.

  • Remote Support SCCM Azure Integration SCCM Cloud Integration Network Consulting

  • Microsoft Azure IPsec configuration Coder
    Technology Professional Microsoft Azure hybrid cloud integration

    Progent can assist companies of all sizes to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT management and lower hardware investments. Azure offers a comprehensive library of public cloud services and Progent can help you to understand the advantages and restrictions of different cloud computing models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and resources and make sure that you avoid the typical errors small organizations make when migrating to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Android handhelds.

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    Help and Support Cisco Aironet

    Progentís wireless professionals can help small businesses plan, select, pilot, deploy and support protected building-to-building wireless bridges that integrate seamlessly into your existing network while offering a level of protection that equals or exceeds wired connections. Progent offers expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can show you how to select and deploy the wireless link solutions that match your business requirements.

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  • SCDPM 2012 Support and Help SCDPM 2012 Consulting Services
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  • Windows Server 2016 and System Center Professionals
    Windows Server 2016 Storage Spaces Direct Remote Support

    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist your organization to plan and deploy a DR solution built around Microsoft's latest Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class network-attached storage using low-cost hardware, Virtual Machine Load Balancing for enhancing the performance and resilience of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a failover cluster quorum arbitration point.

  • SQL Server 2014 and Hyper-V Technical Support SQL Server 2014 AlwaysOn Troubleshooting

  • VMware Infrastructure Consultants
    Technology Professional VMware Cross vCenter NSX

    Progent offers the support of a certified VMware VCDX consultant to help you plan, deploy, manage and repair VMware vSphere and vCloud-based virtualization solution for on-premises datacenters, cloud environments, or hybrid cloud deployments. Progent offers advanced knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud environments that provide high uptime, fault tolerance, and disaster recovery.

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  • Services Antispam Top Quality Support Postini
  • SharePoint 2013 Web Parts Technology Consulting SharePoint 2013 eDiscovery Center On-site Technical Support
  • Waltham Snatch Ransomware Remediation Waltham
  • SharePoint Server Network Consulting 24 Hour Office SharePoint Server 2016 Troubleshooting
  • Short-Term Network Support Staffing Services Consulting Waltham Temporary Network Support Staffing Support Consulting Services Waltham-Marlborough, MA
  • Small Business IT Consulting Firm Microsoft and Mac Desktop Urgent Microsoft and Apple Mac Desktop Information Technology Consulting Firms
  • Small Business IT Outsourcing Consultant Full Service Outsourcing Engineers
  • Small Business Managed Services Consultancy Managed IT Services Consultants Technical Consultant
  • Small Business Network Computer Engineer Small Office Computer Consultant
  • Small Office Networking Services Small Business Small Business Network Consulting Firms
  • SonicWall TZ300 Firewall Security Consultancies SonicWall NSA 3650 Firewall Security Evaluation
  • Specialist Remote Server Management Dell DRAC Consultant
  • Support and Help Internet Data Center Professional Colo
  • Support and Integration Windows Cluster Shared Volumes Clustered Windows Server 2012 Online Technical Support
  • System Center 2016 and Operations Management Suite Online Support System Center 2016 and VMware Integration Online Troubleshooting
  • System Center Operations Manager Setup and Support Monitoring and Reporting Consulting Services
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  • Technology Consulting Aironet Wireless AP Aironet 802.11ax Wireless Consulting
  • Technology Professional 64-bit Computing After Hours 64-bit Server Specialist
  • Technology Professional Google Cloud hybrid cloud solutions Consultants Google Cloud Anthos

  • Microsoft System Center Operations Manager Professional
    Remote Support Operations Manager

    Progent provides a variety of IT support bundles for small companies. These information technology outsourcing and server monitoring services are built around the anticipatory problem solving capabilities of Operations Manager 2007, a state-of-the-art server and system support software platform that monitors the reliability, performance, and security of your network and identifies incipient problems before they can bring down your network. With Progent's affordably priced network support programs, small companies can select a basic co-sourcing service program based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package.

  • Telecommuter Services Computer Consultants Telecommuter Solutions Remote Support

  • Train Online Office PowerPoint
    Microsoft 365 Webinar Consulting Services

    Progent provides customized online training for a range of client applications and environments including Microsoft Office and Microsoft 365 Excel, Word, Access and Project plus Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the benefits of traditional physical classroom seminars, including instant interaction between students and trainers, but eliminates the expenses of travel and the challenge of trying to synchronize the availability of many trainees. Offered to single students or classes of all sizes, Progent's live online training allows the teacher to conduct the class from an online office and the students can be spread across a campus or all over the the U.S. Live online instruction deploys powerful learning tools such as broadcast white boards, real-time questions, and collaborative applications. Sessions can be brief and personalized to specialized subjects or extended in duration and broader in scope.

  • Top Cisco VPN Technology Consulting 24x7x365 Cisco VPN Help and Support
  • Top Ranked Solaris Testing Cybersecurity Company Solaris

  • SCDPM 2012 Compliance Consulting Services
    SCDPM 2012 Troubleshooting Computer Engineer

    Progent's Microsoft-certified consultants can provide online or onsite expertise to help companies of any size to design, deploy, manage, and troubleshoot a backup-and-restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from earlier versions of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid datacenters. Progent can provide occasional help for resolving especially challenging problems, or full project management support. Progent's consultants can also assist you to design Data Protection Manager into an enterprise-class disaster recovery strategy.

  • Top Rated SBS Support Consulting Services SBS 2011
  • Unified Mobility Connect Network Engineer Consulting Unified Communications Manager
  • Urgent At Home Workforce Cloud Integration Remote Technical Support Offsite Employees Cloud Integration Remote Support
  • Urgent Technical Support Services Small Business WAP300 AP Small Business Wireless AP Online Consulting

  • Emergency Windows 2008 R2 Technical Support
    Consultant Microsoft Windows Server 2008 R2

    Microsoft Windows Server 2008 R2 offers high levels of performance, security, availability, expandability, and versatility that improve productivity of local, branch office, and mobile users. Progent's network experts can deliver cost-effective remote engineering, troubleshooting, and education services to help your company to plan, implement, and manage Microsoft Windows Server 2008 R2 to add significant business value to your information system.

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  • VMware Site Recovery Manager Audit Reporting Consulting Services VMware NSX Architecture Engineers
  • Videoconferencing Network Engineer Best Consulting Services Polycom OTX Telepresence

  • Services Security Audit
    Top Ranked Specialists Security

    Progent offers consulting for security testing packages such as Microsoft Baseline Security Analyzer for performing a set of automatic system testing scans to uncover potential security gaps. Progent has broad experience with security auditing tools and can help you to make sense of audit reports and react effectively. Progent can help you build protection into your business operations, install scanning applications, plan and implement a protected network environment, and recommend policies to optimize the safety of your IT system. Progent's security consultants are ready to assist you to set up a firewall, design secure remote connectivity to email and business applications, and install virtual private network. Progent's qualified security engineers can validate the security of web software and can provide comprehensive security tests of company-wide security to validate your organization's compliance with key industry security standards such as FISMA, NIST, and ISO 17799.

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  • Waltham 24/7/365 Crypto-Ransomware Repair Waltham 24x7x365 Ransomware Cleanup Waltham-Hyde Park, MA
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  • Waltham-Burlington Telecommuters Waltham Consultants - Data Protection Technology Expertise Offsite Workforce Waltham Consultants - Backup/Recovery Systems Consulting Experts Waltham-Burlington, Massachusetts
  • Waltham-Marlborough, MA 24/7 Waltham Crypto-Ransomware Sodinokibi Readiness Testing Waltham-Hyde Park Waltham Crypto-Ransomware Virus Preparedness
  • Waltham-Newton , Massachusetts Telecommuters Waltham Consulting Services - Setup Consulting Experts Award Winning Telecommuters Assistance near me in Waltham - Setup Consultants Waltham-Framingham, Massachusetts
  • 24-7 Waltham Netwalker Ransomware Rollback Waltham
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  • Windows Essential Business Server Engineer After Hours Support and Help Microsoft Essential Business Server
  • Wireless LAN Site Survey Online Consulting Online Wireless Site Survey Network Consultant

  • Microsoft SCOM 2012 R2 Computer Consulting
    Microsoft SCOM 2012 R2 IT Consultants

    Progent's Microsoft-certified consultants have more than a decade of background designing, implementing, enhancing and fixing System Center Operations Manager environments and can provide organizations of any size expert online or onsite consulting support for SCOM 2012. Progent can help your company to design an architecture for SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or on-premises technical support to help you to fix critical problems detected by SCOM 2012.

  • Waltham Massachusetts Waltham Ryuk Ransomware Business-Recovery
  • Wireless Security Specialists Network Security Consult

  • Cisco Certified Part Time Jobs
    Computer Consultants Positions

    Progent is seeking to find fulltime, results-driven Microsoft accredited consultants with MCSE certification; Cisco accredited system engineers who have Cisco CCNP or CCIE certification; security consultants with CISSP or CISA or equivalent security credentials; and advanced system design experts with experience in mobile access, wireless connectivity, service continuity, workplace recovery, data preservation, and virtual servers. Progent also is looking for employees to work on our team of desktop service technicians and off-site support professionals. In addition, We are hiring experienced managers who can operate effectively in Progent's high-growth, virtual office culture.

  • Work from Home Cybersecurity IT Services Offsite Employees Security Outsourcing
  • Work from Home Video Conferencing Consultant Work from Home Teleconferencing IT Consulting
  • iPad 3 Remote Support Services 24x7x365 Apple macOS and OS X Support and Help
  • ransomware negotiation Consulting Services Consulting Services LockBit ransomware settlement negotiation

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