Crypto-Ransomware : Your Worst Information Technology Nightmare
Ransomware  Remediation ProfessionalsRansomware has become an escalating cyberplague that poses an extinction-level threat for businesses of all sizes unprepared for an attack. Multiple generations of ransomware such as Reveton, Fusob, Locky, SamSam and MongoLock cryptoworms have been around for many years and continue to cause harm. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, plus additional unnamed newcomers, not only encrypt online data but also infect many accessible system backup. Files synchronized to the cloud can also be encrypted. In a vulnerable system, this can make automated restoration useless and basically sets the network back to zero.

Getting back on-line services and information following a crypto-ransomware intrusion becomes a race against time as the victim fights to stop lateral movement and cleanup the crypto-ransomware and to resume enterprise-critical operations. Since ransomware requires time to spread, attacks are usually launched on weekends and holidays, when penetrations are likely to take more time to identify. This multiplies the difficulty of rapidly marshalling and organizing an experienced mitigation team.

Progent makes available a range of services for protecting Waltham businesses from ransomware penetrations. Among these are team education to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based threat defense to identify and quarantine zero-day modern malware assaults. Progent also provides the services of experienced crypto-ransomware recovery engineers with the talent and perseverance to rebuild a breached network as quickly as possible.

Progent's Ransomware Restoration Services
Following a crypto-ransomware attack, paying the ransom demands in Bitcoin cryptocurrency does not ensure that cyber criminals will respond with the needed keys to decipher any of your files. Kaspersky determined that 17% of ransomware victims never restored their information even after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well higher than the usual ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The fallback is to piece back together the vital elements of your IT environment. Without the availability of complete information backups, this calls for a broad range of IT skills, professional project management, and the willingness to work continuously until the recovery project is completed.

For decades, Progent has provided certified expert Information Technology services for businesses across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned advanced industry certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise in accounting and ERP software solutions. This breadth of experience gives Progent the skills to efficiently understand critical systems and consolidate the remaining parts of your network system after a ransomware event and rebuild them into a functioning system.

Progent's security team uses powerful project management systems to orchestrate the complicated restoration process. Progent understands the importance of working quickly and in unison with a client's management and Information Technology team members to assign priority to tasks and to put essential systems back online as fast as possible.

Case Study: A Successful Crypto-Ransomware Attack Restoration
A small business engaged Progent after their network system was brought down by Ryuk ransomware virus. Ryuk is believed to have been launched by North Korean state sponsored criminal gangs, suspected of using technology leaked from America's NSA organization. Ryuk goes after specific organizations with little or no ability to sustain disruption and is among the most profitable examples of crypto-ransomware. High publicized victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturing business based in the Chicago metro area and has about 500 staff members. The Ryuk penetration had frozen all essential operations and manufacturing processes. The majority of the client's data backups had been directly accessible at the start of the attack and were damaged. The client was actively seeking loans for paying the ransom demand (in excess of two hundred thousand dollars) and praying for good luck, but ultimately utilized Progent.

"I cannot tell you enough in regards to the help Progent provided us throughout the most critical period of (our) company's survival. We had little choice but to pay the cybercriminals except for the confidence the Progent group gave us. That you were able to get our e-mail system and production servers back on-line in less than a week was something I thought impossible. Each consultant I worked with or texted at Progent was amazingly focused on getting my company operational and was working 24/7 on our behalf."

Progent worked hand in hand the customer to quickly understand and assign priority to the most important applications that needed to be addressed in order to restart company operations:

  • Active Directory
  • Electronic Messaging
  • MRP System
To begin, Progent followed ransomware event response best practices by halting the spread and performing virus removal steps. Progent then initiated the steps of bringing back online Windows Active Directory, the foundation of enterprise systems built on Microsoft Windows technology. Microsoft Exchange email will not work without Windows AD, and the customer's financials and MRP software leveraged SQL Server, which requires Windows AD for security authorization to the information.

In less than two days, Progent was able to restore Active Directory services to its pre-penetration state. Progent then initiated rebuilding and hard drive recovery of the most important systems. All Microsoft Exchange Server schema and configuration information were intact, which greatly helped the restore of Exchange. Progent was also able to find local OST data files (Outlook Offline Folder Files) on team workstations to recover mail information. A recent off-line backup of the businesses accounting software made them able to recover these vital applications back on-line. Although a lot of work remained to recover completely from the Ryuk virus, the most important services were restored quickly:

"For the most part, the manufacturing operation did not miss a beat and we produced all customer sales."

Over the following month critical milestones in the restoration project were achieved through tight collaboration between Progent engineers and the client:

  • Internal web applications were returned to operation without losing any data.
  • The MailStore Microsoft Exchange Server containing more than four million archived emails was brought online and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control capabilities were 100% restored.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • Ninety percent of the user desktops and notebooks were functioning as before the incident.

"A huge amount of what happened those first few days is mostly a blur for me, but my management will not forget the commitment each and every one of your team put in to help get our business back. I have trusted Progent for at least 10 years, possibly more, and every time I needed help Progent has impressed me and delivered. This time was a Herculean accomplishment."

A possible business extinction disaster was dodged with top-tier professionals, a wide array of knowledge, and tight collaboration. Although in post mortem the crypto-ransomware virus penetration detailed here should have been identified and prevented with modern cyber security technology and best practices, user and IT administrator education, and properly executed incident response procedures for backup and keeping systems up to date with security patches, the fact is that state-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a crypto-ransomware incident, remember that Progent's roster of experts has a proven track record in ransomware virus blocking, cleanup, and information systems restoration.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), I'm grateful for allowing me to get some sleep after we made it past the most critical parts. All of you did an amazing effort, and if anyone that helped is around the Chicago area, a great meal is on me!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Waltham
For ransomware recovery consulting in the Waltham metro area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent's Cisco CCIE-certified wireless infrastructure experts offer remote or onsite integration and debugging services to assist you to plan, implement, update, tune, manage and troubleshoot Aironet wireless access point deployments of any scale or topology. Progent's Cisco wireless controller consultants can also assist you to integrate your Wi-Fi environment with your wired network and cloud-hosted resources to build an enterprise connectivity foundation that is simple to manage and scale. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and setup of Aironet wireless APs to accommodate your specific office design, building structure, and anticipated workloads.

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    Cisco and Microsoft Idaho Small Office IT Consulting Services

    If your organization does not need emergency remote help but you think you will need assistance with your network soon, you can save time and money and ensure that the right IT skill will be ready when you need it by getting in touch with a Progent sales specialist and registering as a customer. For details, call 800-993-9400 or email

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    Progent's Co-managed Help Desk service makes it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

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  • Professional Azure hybrid cloud integration Integration Companies Microsoft Azure VPN configuration
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    Navision Technology Consulting Services

    Progent can give you access to application developers who can customize your Microsoft Dynamics ERP, MRP, and accounting system packages to meet your particular business needs. Progent's Microsoft-certified support experts provide experience in Microsoft Dynamics AX ERP Software, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also provides custom e-Commerce consulting services for secure, company-wide information sharing plus interfacing with CRM products.

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    Progent can provide the support of certified consultants and experienced database application developers, DBAs, project management experts, Cisco-certified network engineers, business continuity specialists, and certified data security consultants to help your business to evaluate the potential benefits of SQL Server 2012 for your organization, install pilot systems at your datacenter or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from legacy database platforms, and define a cost-effective and safe IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.

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  • Design .NET Web Application
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    Progent's application developers have worked for two decades with .NET tools and the Visual Studio development environment and are able to create or enhance .NET applications rapidly and at low cost.

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  • Specialist Ryuk ransomware protection ransomware cryptoworm recovery Consultant
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  • System Center 2007 Network Consultants Network Engineer SCOM 2012 Fabric Monitoring
  • System Center MOM Engineer Online Troubleshooting Microsoft Operations Manager

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    Progent's Microsoft-certified consultants can provide advanced support in deploying, managing and debugging all versions of Project Server and can provide a broad range of affordable online support services following proven best practices to help businesses of any size to receive all the advantages of this powerful platform. Consulting support offered by Progent include system design, software configuration and upgrades, setting up secure collaboration among local and remote or mobile users, network infrastructure optimization, and specialized online training.

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  • Microsoft Certified Windows 8.1 Backup and Restore Support Services
    Microsoft Windows Specialists

    Progent's Microsoft-certified experts can provide a range of IT outsourcing and co-sourcing services to assist companies of all sizes to deploy, administer, and support networks that incorporate desktops, laptops, tablets, or Windows phones based on Windows 8.1. For enterprise customers, Progent's experienced project managers can assist to create test labs to evaluate Microsoft Windows 8.1 and plan and manage Windows 8.1 deployment plans based on leading practices.

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  • Top Private Cloud Virtual Datacenter Hosting Consultancy Private Cloud Hosting Services
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    ProSight LAN Watch is Progent's server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical devices that drive your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact your business.

  • Top Rated Microsoft Experts Windows Server 2012 R2 Cloud Services Windows Server 2012 R2 upgrade Engineer

  • Postini Technology Consulting
    Postini Technology

    E-Mail Guard is Progent's affordable antispam and virus defense solution that gives small businesses world-class protection against spam, viruses, directory harvesting, and other types of e-mail-based attacks on IT systems. E-Mail Guard is built on Postini's perimeter management technology, a sophisticated library of web-based anti-spam and virus protection services that defuse email assaults before they are able to penetrate the company firewall. Perimeter Manager also lets administrators monitor and control their e-mail application, irrespective of server platform, hardware type, or data center location.

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  • Top Exchange Server 2016 Migration Computer Engineer
    Exchange 2016 Upgrade Remote Troubleshooting

    Progent can assist your business in any and all facets of your migration to Microsoft Exchange Server 2016 including designing HA system topology for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.

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  • UNIX Upgrade Network Installation NetBSD
  • Urgent Branch Office Consultant Engineer Branch Office
  • Video Conferencing Professional Immersive Telepresence On-site Technical Support
  • Waltham After Hours Supplemental Network Support Staffing Support Consulting Experts Waltham IT Staffing Support Services Waltham

  • Exchange Server 2010 Migration Technology Professional
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    Progent offers comprehensive support for every phase of your Microsoft Exchange 2010 upgrade with services that include outsourced or co-sourced project management, site prep, project planning, cost estimates of all new software licenses and equipment needed, recommended vendor sourcing, pilot testing at client location or at Progent's test lab, setting up transitional coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the previous servers, and training for client's IT staff and end users.

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  • Dynamics GP Update Planning Consultancy
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    Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains ERP software for more than two decades and Progent has provided integration, software development, training, and debugging services since the platform's original release. Progent can provide advanced support for updating legacy Dynamics GP/Great Plains ERP systems. Progent can assist your business to design, pilot, and carry out a cost-effective upgrade from a an outdated release to the newest release of Dynamics GP.

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  • DNA Center Management Integration Company
    Top Quality Cisco Cloud Network Management IT Service Providers

    Progent's Cisco-Premier network engineers can assist you to run Cisco's network management tools alongside a variety of specialized third-party products to create a comprehensive network management strategy in order to keep your environment operating reliably, fully utilize limited resources, protect your data, recover rapidly from device failure or deliberate attacks, and allow you to expand or reassign valuable resources sensibly and affordably as your business evolves.

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  • Wireless Access Point Computer Consultants
    Online Support 802.11ac

    Progent's Wireless Consulting Services provide a convenient, affordable way for companies of any size to configure, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and install hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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  • VMware VDR Backup Consultancy
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    Progent can provide economical remote support from IT engineers skilled in a wide array of utilities and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and desktops plus notebooks and smartphones. Progent offers consulting support for all major backup platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, Mozy, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can assist your company to deploy, enhance, or maintain data backup systems for a variety of topologies such as local, remote, cloud, or a mix.

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  • ASA 5500-X Firewall with Firepower Support Outsourcing
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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement over Cisco's popular ASA 5500-X firewalls and include unified control of advanced cybersecurity features like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to design and execute a smooth migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's cloud-based services to create and centrally control IT environments that span branch offices, data centers, and cloud resources.

  • Windows 2000 Server Onsite Technical Support MCSE Expert Certified Windows Server 2000 Upgrade Consultant
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  • Email Black Lists Professional
    Email Intent Analysis Services

    Progent's ProSight Email Guard solution uses the technology of top data security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.

  • Windows Server 2000 Migration Consultants Microsoft Windows 2000 Technical Support Services
  • Windows Server 2022 Azure Arc Support Services Windows Server 2022 Azure Arc Network Consultant
  • Windows Virtual Desktop for Mac Integration Support Windows Virtual Desktop for Apple Mac Specialists

  • Consulting Offsite Employees Helpdesk Services
    Remote Workforce Helpdesk Services IT Consultants

    Progent can provide small and medium-size organizations overflow or fully outsourced Help Desk call center support services for at-home workers.

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  • iPhone Remote Consulting Apple Macintosh On-site Technical Support
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  • Programming Companies Amazon AWS cloud services integration
    Amazon EC2 security Programming

    Progent offers affordable online consulting to help companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design and review, pilot testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewall configuration and VPN access and can help you create cloud-centric or hybrid cloud environments that seamlessly incorporate Amazon AWS services. Progent can provide occasional support to assist you to overcome complex technical issues or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on schedule and on budget.

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