Ransomware : Your Worst IT Disaster
Ransomware  Recovery ConsultantsRansomware has become a modern cyberplague that represents an extinction-level threat for businesses poorly prepared for an assault. Multiple generations of ransomware like the Dharma, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for many years and continue to cause destruction. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with frequent unnamed malware, not only encrypt online critical data but also infect all accessible system backups. Information synched to the cloud can also be corrupted. In a poorly designed data protection solution, it can make automatic restoration useless and basically knocks the network back to square one.

Getting back on-line programs and information following a crypto-ransomware attack becomes a sprint against the clock as the victim tries its best to stop the spread and cleanup the ransomware and to restore business-critical activity. Because crypto-ransomware requires time to move laterally, penetrations are often sprung on weekends, when penetrations typically take longer to discover. This compounds the difficulty of rapidly marshalling and organizing a capable mitigation team.

Progent provides an assortment of solutions for protecting Waltham enterprises from crypto-ransomware attacks. These include team education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat protection to detect and disable zero-day malware assaults. Progent in addition offers the services of veteran ransomware recovery engineers with the track record and commitment to rebuild a compromised network as rapidly as possible.

Progent's Ransomware Recovery Support Services
After a crypto-ransomware event, sending the ransom in cryptocurrency does not guarantee that cyber hackers will provide the needed keys to decrypt all your files. Kaspersky Labs determined that 17% of ransomware victims never restored their files after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly above the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The alternative is to re-install the essential components of your IT environment. Without the availability of complete data backups, this requires a wide range of skill sets, professional team management, and the ability to work 24x7 until the job is over.

For twenty years, Progent has offered expert IT services for businesses throughout the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have been awarded top certifications in leading technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-recognized certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience in accounting and ERP application software. This breadth of experience provides Progent the skills to quickly identify critical systems and organize the remaining pieces of your Information Technology system after a ransomware event and rebuild them into an operational system.

Progent's recovery team deploys powerful project management tools to orchestrate the complex recovery process. Progent understands the importance of acting rapidly and in concert with a client's management and Information Technology team members to assign priority to tasks and to put critical systems back online as fast as possible.

Customer Story: A Successful Crypto-Ransomware Attack Recovery
A small business contacted Progent after their network system was taken over by Ryuk crypto-ransomware. Ryuk is generally considered to have been launched by North Korean state sponsored hackers, possibly using technology leaked from the United States National Security Agency. Ryuk seeks specific businesses with limited tolerance for operational disruption and is one of the most lucrative incarnations of crypto-ransomware. Well Known victims include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturing company based in Chicago with around 500 employees. The Ryuk intrusion had disabled all business operations and manufacturing processes. Most of the client's data protection had been directly accessible at the beginning of the attack and were eventually encrypted. The client was evaluating paying the ransom demand (more than $200K) and hoping for the best, but ultimately made the decision to use Progent.

"I can't say enough in regards to the care Progent gave us throughout the most stressful period of (our) company's survival. We had little choice but to pay the hackers behind this attack except for the confidence the Progent team gave us. The fact that you were able to get our e-mail system and key applications back in less than five days was something I thought impossible. Every single staff member I worked with or messaged at Progent was amazingly focused on getting us back on-line and was working all day and night to bail us out."

Progent worked hand in hand the client to quickly assess and assign priority to the most important elements that had to be recovered in order to resume departmental functions:

  • Active Directory (AD)
  • Electronic Mail
  • Accounting and Manufacturing Software
To get going, Progent followed Anti-virus event response industry best practices by halting the spread and cleaning up infected systems. Progent then began the steps of restoring Microsoft AD, the core of enterprise networks built on Microsoft Windows technology. Microsoft Exchange Server messaging will not function without AD, and the customer's MRP software used Microsoft SQL, which depends on Active Directory services for security authorization to the database.

In less than two days, Progent was able to restore Active Directory services to its pre-attack state. Progent then performed reinstallations and storage recovery of key systems. All Exchange Server schema and configuration information were usable, which facilitated the restore of Exchange. Progent was also able to assemble non-encrypted OST files (Outlook Email Offline Folder Files) on team desktop computers and laptops in order to recover email messages. A not too old off-line backup of the customer's accounting/ERP software made them able to return these essential programs back servicing users. Although significant work still had to be done to recover fully from the Ryuk damage, essential services were recovered rapidly:

"For the most part, the production manufacturing operation showed little impact and we delivered all customer deliverables."

Throughout the next month important milestones in the recovery project were accomplished in close collaboration between Progent engineers and the client:

  • Internal web sites were returned to operation with no loss of data.
  • The MailStore Server containing more than 4 million historical emails was brought on-line and accessible to users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables/Inventory Control modules were fully recovered.
  • A new Palo Alto 850 firewall was installed.
  • 90% of the user workstations were back into operation.

"A huge amount of what transpired those first few days is nearly entirely a haze for me, but our team will not soon forget the care all of you accomplished to help get our company back. I've been working together with Progent for at least 10 years, maybe more, and every time I needed help Progent has impressed me and delivered as promised. This event was the most impressive ever."

A likely business disaster was averted by top-tier professionals, a wide range of technical expertise, and close collaboration. Although in retrospect the ransomware virus attack detailed here would have been identified and blocked with up-to-date security solutions and best practices, team training, and appropriate security procedures for information protection and keeping systems up to date with security patches, the fact remains that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware attack, feel confident that Progent's roster of experts has extensive experience in crypto-ransomware virus blocking, cleanup, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), thanks very much for allowing me to get some sleep after we got over the most critical parts. All of you did an amazing job, and if anyone is around the Chicago area, dinner is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Waltham
For ransomware recovery consulting in the Waltham area, call Progent at 800-462-8800 or visit Contact Progent.

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