Ransomware : Your Worst IT Catastrophe
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyberplague that presents an existential danger for businesses of all sizes unprepared for an attack. Versions of ransomware such as Reveton, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for a long time and continue to inflict destruction. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, along with more unnamed viruses, not only encrypt on-line data files but also infiltrate any configured system protection. Files synchronized to off-site disaster recovery sites can also be rendered useless. In a vulnerable environment, it can make any restoration impossible and basically knocks the entire system back to zero.

Getting back on-line services and information after a crypto-ransomware event becomes a sprint against the clock as the targeted organization fights to contain and remove the crypto-ransomware and to resume mission-critical operations. Due to the fact that ransomware needs time to replicate, attacks are frequently sprung at night, when penetrations in many cases take longer to discover. This multiplies the difficulty of quickly mobilizing and coordinating a qualified response team.

Progent offers a variety of solutions for protecting Pasadena organizations from ransomware events. Among these are team training to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of next-generation security solutions with artificial intelligence technology to rapidly identify and disable zero-day cyber attacks. Progent also can provide the services of seasoned ransomware recovery engineers with the skills and perseverance to re-deploy a compromised network as soon as possible.

Progent's Ransomware Recovery Support Services
After a ransomware event, even paying the ransom in Bitcoin cryptocurrency does not provide any assurance that criminal gangs will return the needed keys to unencrypt any of your files. Kaspersky determined that seventeen percent of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well above the typical ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The alternative is to piece back together the mission-critical elements of your IT environment. Without the availability of complete system backups, this requires a wide complement of skills, well-coordinated team management, and the capability to work non-stop until the task is finished.

For decades, Progent has provided expert Information Technology services for businesses throughout the United States and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have attained advanced certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have garnered internationally-recognized certifications including CISM, CISSP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent also has expertise with accounting and ERP software solutions. This breadth of experience affords Progent the capability to quickly understand critical systems and organize the surviving parts of your computer network environment after a ransomware event and rebuild them into a functioning system.

Progent's ransomware team of experts uses powerful project management applications to orchestrate the complex recovery process. Progent knows the urgency of working swiftly and in concert with a customerís management and IT team members to prioritize tasks and to put essential services back on-line as soon as humanly possible.

Client Case Study: A Successful Crypto-Ransomware Intrusion Response
A small business escalated to Progent after their company was attacked by Ryuk ransomware. Ryuk is believed to have been created by North Korean government sponsored criminal gangs, suspected of using strategies exposed from Americaís National Security Agency. Ryuk goes after specific businesses with limited ability to sustain disruption and is among the most lucrative iterations of crypto-ransomware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing business headquartered in the Chicago metro area and has about 500 employees. The Ryuk penetration had shut down all essential operations and manufacturing processes. Most of the client's backups had been online at the time of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (in excess of $200K) and wishfully thinking for the best, but ultimately brought in Progent.


"I cannot speak enough about the support Progent provided us throughout the most stressful time of (our) businesses survival. We had little choice but to pay the cybercriminals if not for the confidence the Progent experts provided us. That you could get our e-mail system and production applications back into operation faster than seven days was something I thought impossible. Every single expert I worked with or communicated with at Progent was amazingly focused on getting us restored and was working breakneck pace on our behalf."

Progent worked hand in hand the customer to rapidly understand and assign priority to the critical elements that needed to be restored in order to restart company operations:

  • Active Directory
  • Electronic Mail
  • MRP System
To start, Progent followed AV/Malware Processes penetration mitigation best practices by halting the spread and cleaning up infected systems. Progent then initiated the task of restoring Microsoft Active Directory, the core of enterprise networks built on Microsoft Windows Server technology. Exchange email will not work without Windows AD, and the customerís financials and MRP applications used Microsoft SQL Server, which needs Active Directory services for security authorization to the data.

Within two days, Progent was able to re-build Active Directory services to its pre-penetration state. Progent then accomplished setup and hard drive recovery of critical servers. All Exchange ties and attributes were usable, which facilitated the restore of Exchange. Progent was also able to collect non-encrypted OST files (Outlook Email Off-Line Data Files) on team workstations in order to recover email data. A recent offline backup of the customerís manufacturing systems made it possible to return these required programs back online. Although a lot of work still had to be done to recover totally from the Ryuk attack, critical services were recovered quickly:


"For the most part, the production manufacturing operation showed little impact and we made all customer shipments."

Throughout the following few weeks key milestones in the recovery project were completed through close collaboration between Progent engineers and the customer:

  • Internal web sites were brought back up without losing any information.
  • The MailStore Microsoft Exchange Server with over four million archived emails was restored to operations and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control capabilities were 100 percent restored.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Most of the user desktops were fully operational.

"Much of what went on those first few days is mostly a blur for me, but we will not soon forget the care each and every one of you accomplished to help get our company back. Iíve been working with Progent for the past ten years, maybe more, and each time I needed help Progent has shined and delivered. This situation was no exception but maybe more Herculean."

Conclusion
A probable business-ending catastrophe was evaded with dedicated experts, a wide array of knowledge, and close collaboration. Although in retrospect the crypto-ransomware incident described here could have been blocked with modern cyber security systems and NIST Cybersecurity Framework best practices, staff education, and well designed security procedures for data protection and proper patching controls, the reality remains that state-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a ransomware incursion, remember that Progent's roster of professionals has substantial experience in crypto-ransomware virus blocking, mitigation, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were contributing), Iím grateful for letting me get some sleep after we got through the most critical parts. Everyone did an impressive job, and if any of your guys is around the Chicago area, a great meal is on me!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent provided a wireless networking environment that allowed a school to increase productivity and eliminate the ongoing costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting remote sites up to 2.5 miles apart and can reach even greater distances. This wireless solution provided better performance and reliability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it offered protection against outside interference.

  • Pasadena, United States Migration Consultants Urgent Network Microsoft Computer Manage Pasadena Baytown Missouri City, USA
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  • Azure AD Onsite Technical Support
    Microsoft AD Consult

    Progentís consultants can assist you to design and carry out a smooth migration from onsite Active Directory to cloud-based Azure AD or to a hybrid system that uses Azure AD DS and AD Connect to unify identity and access services for both on-premises and Azure resources.

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    Lockbit ransomware recovery Consultants

    Progent's seasoned ransomware recovery experts can assist your business to reconstruct a network damaged by a ransomware virus like Ryuk, Dharma, NotPetya, or MongoLock.

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  • Online Technical Support Edge Routers
    3900 Router Computer Engineer

    Cisco offers a full array of routers that includes appliances built to provide the protection, bandwidth, and availability demanded by customers ranging from small businesses to global enterprises. Cisco routers feature support for redundancy, transparent failover, and backup power for improved fault tolerance and system availability. Progent can help you choose and configure Cisco routers to build a reliable infrastructure for your network and to make it easy to expand as you add new users, open new offices, deploy new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent can provide expertise in a range of routers powered by Cisco's IOS operating system, including Cisco's 800 family of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Series Routers.

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  • Palo Alto Networks Zero Trust Audit
    24-7 Palo Alto Networks PA-7000 Series Firewalls Cybersecurity Organization

    Progent's Palo Alto Networks firewall consultants can show you how to select, configure, and manage Palo Alto Networks PA-Series firewalls to create a modern cybersecurity environment that extends across your on-premises and cloud assets and protects any user anywhere with any device.

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  • Collocation Consultant Services
    Active Directory Consultant Services

    For enterprises with branch offices in or any region served by Progent's engineers, Progent's Microsoft-Premier IT consulting professionals and certified Cisco system consultants can provide a range of network support services such as project management, SOX compliance, office moves, corporate security, network architecture, on-site or phone-based branch office support, and technical support for collocation hosting facilities. A Progent network consultant can show you how to design a multi-site network that makes efficient use of collocation facilities and Internet hosting sites. Progentís Microsoft Certified consultants can help major enterprises design, integrate and maintain major rollouts of the latest versions of Microsoft products including Enterprise Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progentís Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can assist you to deploy Cisco technology for connectivity solutions that combine simple, high-speed, integrated, and remote networking.

  • Risk Assessment Engineer 24/7/365 CRISC Risk Identification Integration Support
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  • SQL Server 2014 Resource Governance Specialist SQL Server 2014 Azure Backup IT Consulting
  • SQL Server 2019 Security and Compliance IT Consultant Best SQL Server 2019 and Hyper-V Technology Consulting Services
  • SQL Server Capacity Planning Designer SQL Server Capacity Planning Design
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  • Skype for Business Web Apps Server Engineer Top Quality Skype for Business and SQL Server Consultancy
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  • Skype for Business and Cisco UC Professional Remote Skype for Business and Call Analytics Technology Professional
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  • Small Business WAP100 AP Integration Services CCIE Certified Technical Consultant Small Business WAP561
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  • Small Office Computer Consultants Network Engineer Small Business
  • Sun Solaris Migration Solaris-Windows Migration
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  • Support Services Microsoft Exchange Exchange 2007 Server Consultants
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  • System Center 2012 R2 Virtual Machine Manager Technology Consulting Expert Microsoft Certified System Center 2012 Virtual Machine Manager Network Consulting
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  • Small Office Remote Troubleshooting
    Small Office Network Technical Support

    If you have a small business network with 10 to 50 desktop users, Progent's IT outsourcing services free your business from over-reliance on an individual independent service provider while giving you cost-effective and dependable access to enterprise-class technical support. By providing network consulting help when you require it, offering advanced expertise for key technologies, offering unique services such as automated server monitoring, and charging only for support you receive, Progent gives you an economical solution for maximizing the profitability of your small office information system. Progent is the smart way for small organizations to build and maintain a robust and safe information system and to benefit from fast access to the skilled support ordinarily available only to businesses who can support a sizeable internal IT organization.

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  • Learning Mac Office Outlook
    Microsoft Word for Mac Classes

    Progent offers one-on-one training designed for individuals who wish to broaden their knowledge of the Apple macOS and OS X operating system, Apple Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one online classes for macOS and Mac OS X application software.

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  • Urgent Microsoft SharePoint Server 2010 Onsite Technical Support SharePoint Server 2007 Support Pasadena, Los Angeles County
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  • Windows Security Computer Outsourcing Consultant Pasadena 24-Hour Small Business Network Implementation Support Pasadena California
  • Windows Server 2012 R2 Hyper-V On-site Support Microsoft Certified Partner Windows Server 2012 R2 Storage Spaces Technical Support
  • Windows Server 2016 Disaster Recovery Planning Troubleshooting Expert Microsoft Certified Remote Troubleshooting Windows Server 2016 PowerShell
  • Windows Server 2019 On-site Technical Support Windows Server 2019 Hyper-V Onsite Technical Support
  • Windows Server 2019 and SCVMM IT Consultants Windows Server 2019 Hybrid Solutions Specialist
  • Work from Home Employees Pasadena Consultants - Setup Expertise Teleworkers Consultants nearby Pasadena - Integration Consulting Services
  • iPhone IT Services 24-Hour Apple Macintosh Remote Consulting

  • 24/7 IT Consultant Enterprise Windows
    Enterprise Active Directory Information Technology Outsourcing Firm

    For large organizations, Progent can supplement internal network support staffs by offering extensive background in deploying critical Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server help. For the national or worldwide businesses with branch offices, Progent can perform as a seamless local supplement of corporate network management. Progentís enterprise support services include corporate-wide security, online branch office support, system design, Sarbanes Oxley conformance, project management, and world-class support for multiple location office environments powered by Enterprise Windows. Progent can provide field consultants and specialists to assist with a campus relocation or branch move, or a system designer to help with building or utilizing an Internet Data Center or Hosting Facility.

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  • 24-7 Apple iPhone and Windows integration Configuration
    Mac and Windows Technology Consulting

    Progent's service experts in Apple OS X and Windows technology can help you combine Apple Macintosh and Windows systems into cohesive environments with resource sharing and workgroup support. Allowing productive co-existence among a mix of servers and workstations powered by Mac OS and Windows calls for extensive knowledge of and background with Mac and Microsoft products. Progent's experience in Microsoft and Apple service makes it possible to offer expert assistance to businesses that rely on these platforms to keep their competitive edge. Progent's consultants can also assist your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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