Ransomware : Your Feared Information Technology Catastrophe
Crypto-Ransomware  Remediation ConsultantsCrypto-Ransomware has become a too-frequent cyberplague that represents an extinction-level threat for businesses of all sizes unprepared for an attack. Versions of crypto-ransomware such as Dharma, WannaCry, Locky, Syskey and MongoLock cryptoworms have been replicating for years and still cause harm. Newer variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, as well as frequent unnamed viruses, not only do encryption of online information but also infiltrate any configured system backup. Information synched to off-site disaster recovery sites can also be ransomed. In a poorly architected environment, this can render automated restore operations useless and basically sets the network back to square one.

Getting back applications and information following a ransomware outage becomes a sprint against time as the targeted business fights to contain the damage and clear the virus and to resume business-critical activity. Due to the fact that ransomware needs time to move laterally, assaults are often sprung on weekends, when successful attacks may take more time to uncover. This compounds the difficulty of rapidly mobilizing and orchestrating an experienced response team.

Progent makes available an assortment of solutions for securing Pasadena enterprises from ransomware penetrations. Among these are user training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based threat protection to detect and quarantine zero-day malware assaults. Progent also can provide the assistance of seasoned ransomware recovery professionals with the talent and perseverance to re-deploy a compromised system as soon as possible.

Progent's Crypto-Ransomware Restoration Support Services
Subsequent to a ransomware penetration, even paying the ransom in cryptocurrency does not ensure that criminal gangs will provide the keys to decrypt all your information. Kaspersky Labs determined that seventeen percent of ransomware victims never recovered their information even after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well above the average ransomware demands, which ZDNET determined to be approximately $13,000 for small businesses. The alternative is to re-install the mission-critical parts of your Information Technology environment. Without access to complete data backups, this calls for a broad complement of skill sets, professional team management, and the ability to work continuously until the job is over.

For two decades, Progent has provided certified expert Information Technology services for businesses throughout the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have attained top industry certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise in financial management and ERP software solutions. This breadth of expertise provides Progent the ability to quickly ascertain important systems and integrate the surviving components of your IT environment following a crypto-ransomware penetration and rebuild them into a functioning system.

Progent's ransomware team utilizes best of breed project management applications to orchestrate the complicated recovery process. Progent understands the importance of working swiftly and in unison with a client's management and Information Technology resources to prioritize tasks and to get the most important applications back online as fast as possible.

Client Story: A Successful Ransomware Intrusion Restoration
A small business escalated to Progent after their organization was taken over by Ryuk ransomware. Ryuk is believed to have been deployed by Northern Korean state hackers, possibly using strategies exposed from the U.S. National Security Agency. Ryuk attacks specific businesses with little or no room for disruption and is one of the most profitable incarnations of ransomware. Major organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing business headquartered in Chicago with about 500 workers. The Ryuk penetration had frozen all business operations and manufacturing capabilities. Most of the client's information backups had been on-line at the beginning of the attack and were destroyed. The client considered paying the ransom (in excess of $200K) and hoping for the best, but ultimately made the decision to use Progent.

"I can't tell you enough in regards to the support Progent gave us throughout the most stressful time of (our) company's life. We may have had to pay the hackers behind this attack if it wasn't for the confidence the Progent experts afforded us. The fact that you could get our e-mail and key applications back into operation quicker than seven days was beyond my wildest dreams. Each expert I worked with or communicated with at Progent was amazingly focused on getting us back online and was working 24/7 on our behalf."

Progent worked hand in hand the customer to rapidly identify and assign priority to the most important services that needed to be recovered in order to resume business functions:

  • Microsoft Active Directory
  • Microsoft Exchange
  • MRP System
To start, Progent adhered to ransomware event mitigation best practices by stopping the spread and clearing infected systems. Progent then began the steps of restoring Microsoft AD, the heart of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange Server messaging will not work without Windows AD, and the businesses' accounting and MRP applications utilized Microsoft SQL, which requires Active Directory for security authorization to the databases.

In less than 48 hours, Progent was able to rebuild Active Directory to its pre-penetration state. Progent then performed setup and storage recovery on needed systems. All Exchange ties and attributes were usable, which accelerated the restore of Exchange. Progent was able to assemble local OST data files (Microsoft Outlook Offline Folder Files) on team PCs and laptops to recover mail messages. A recent offline backup of the customer's financials/ERP software made it possible to recover these essential applications back online. Although a large amount of work needed to be completed to recover completely from the Ryuk attack, essential systems were restored rapidly:

"For the most part, the manufacturing operation ran fairly normal throughout and we did not miss any customer deliverables."

During the following few weeks key milestones in the restoration process were accomplished in close collaboration between Progent team members and the customer:

  • Internal web applications were returned to operation without losing any data.
  • The MailStore Server exceeding 4 million archived messages was restored to operations and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory modules were 100 percent recovered.
  • A new Palo Alto Networks 850 security appliance was installed.
  • Most of the desktop computers were fully operational.

"A lot of what happened in the initial days is mostly a blur for me, but my management will not soon forget the countless hours all of you put in to help get our business back. I have been working with Progent for the past ten years, maybe more, and each time I needed help Progent has shined and delivered. This situation was a stunning achievement."

A likely enterprise-killing disaster was averted due to top-tier experts, a wide range of knowledge, and tight collaboration. Although in retrospect the crypto-ransomware penetration described here should have been disabled with advanced security technology solutions and ISO/IEC 27001 best practices, staff training, and properly executed security procedures for information protection and applying software patches, the fact remains that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware incident, feel confident that Progent's team of experts has a proven track record in ransomware virus blocking, removal, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), I'm grateful for allowing me to get rested after we got through the first week. Everyone did an incredible effort, and if any of your team is around the Chicago area, a great meal is on me!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Pasadena
For ransomware system recovery services in the Pasadena metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Catalyst family of wireless controllers simplify the administration of wireless LANs by unifying the configuration and control of wireless access points, tuning Wi-Fi performance by limiting the effect of radio frequency congestion, enhancing wireless uptime with fast auto-failover, and strengthening data security by detecting threats and analyzing traffic content based on user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controller appliances to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's latest Wi-Fi controller technology.

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