Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware  Remediation ConsultantsRansomware has become a modern cyber pandemic that poses an enterprise-level threat for organizations unprepared for an attack. Different versions of ransomware like the CrySIS, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for years and still inflict harm. Modern variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as frequent unnamed malware, not only do encryption of on-line critical data but also infect most available system backups. Data synchronized to cloud environments can also be corrupted. In a poorly architected environment, this can make any restore operations useless and effectively knocks the datacenter back to zero.

Getting back services and data after a crypto-ransomware event becomes a sprint against the clock as the targeted business tries its best to contain the damage and remove the crypto-ransomware and to restore mission-critical operations. Due to the fact that crypto-ransomware needs time to replicate, attacks are frequently sprung during nights and weekends, when penetrations are likely to take more time to identify. This compounds the difficulty of rapidly assembling and organizing a capable response team.

Progent makes available a variety of help services for securing Pasadena enterprises from crypto-ransomware penetrations. These include team training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to detect and disable day-zero malware assaults. Progent also can provide the services of experienced ransomware recovery engineers with the track record and perseverance to re-deploy a breached system as quickly as possible.

Progent's Ransomware Restoration Support Services
Soon after a crypto-ransomware event, sending the ransom in Bitcoin cryptocurrency does not guarantee that cyber hackers will return the needed codes to decrypt all your data. Kaspersky ascertained that seventeen percent of crypto-ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The other path is to re-install the vital elements of your Information Technology environment. Without access to full information backups, this calls for a wide range of skill sets, top notch project management, and the capability to work non-stop until the task is completed.

For twenty years, Progent has offered expert IT services for businesses across the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have earned top certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned certifications including CISM, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience in financial systems and ERP application software. This breadth of experience affords Progent the skills to knowledgably determine important systems and consolidate the remaining components of your network environment following a crypto-ransomware event and assemble them into a functioning system.

Progent's security team of experts utilizes state-of-the-art project management tools to orchestrate the complex restoration process. Progent knows the importance of working quickly and together with a customer's management and IT resources to prioritize tasks and to get critical systems back on-line as soon as humanly possible.

Client Story: A Successful Crypto-Ransomware Attack Recovery
A customer engaged Progent after their organization was brought down by the Ryuk crypto-ransomware. Ryuk is believed to have been created by Northern Korean state sponsored criminal gangs, suspected of using approaches exposed from the United States National Security Agency. Ryuk seeks specific companies with limited tolerance for disruption and is among the most lucrative iterations of crypto-ransomware. Headline victims include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing business located in Chicago and has about 500 employees. The Ryuk event had frozen all essential operations and manufacturing capabilities. The majority of the client's data protection had been directly accessible at the beginning of the intrusion and were destroyed. The client considered paying the ransom (more than $200,000) and praying for good luck, but in the end brought in Progent.

"I cannot say enough about the expertise Progent provided us throughout the most fearful time of (our) businesses existence. We most likely would have paid the cyber criminals if not for the confidence the Progent group provided us. That you were able to get our e-mail and important applications back online sooner than one week was beyond my wildest dreams. Every single staff member I got help from or messaged at Progent was absolutely committed on getting us operational and was working at all hours on our behalf."

Progent worked hand in hand the client to rapidly understand and assign priority to the mission critical elements that needed to be recovered in order to continue departmental functions:

  • Active Directory (AD)
  • Microsoft Exchange Email
  • Accounting/MRP
To start, Progent adhered to Anti-virus penetration response industry best practices by stopping lateral movement and cleaning up infected systems. Progent then initiated the steps of rebuilding Microsoft AD, the foundation of enterprise environments built upon Microsoft technology. Exchange email will not work without Active Directory, and the businesses' financials and MRP system utilized Microsoft SQL, which depends on Active Directory services for access to the databases.

Within 2 days, Progent was able to re-build Active Directory services to its pre-penetration state. Progent then charged ahead with reinstallations and hard drive recovery on essential servers. All Exchange data and attributes were usable, which accelerated the rebuild of Exchange. Progent was able to assemble non-encrypted OST files (Microsoft Outlook Off-Line Data Files) on various workstations to recover mail information. A not too old offline backup of the businesses accounting/MRP systems made it possible to recover these required programs back available to users. Although significant work needed to be completed to recover fully from the Ryuk event, core services were returned to operations rapidly:

"For the most part, the production manufacturing operation ran fairly normal throughout and we produced all customer deliverables."

Over the following few weeks important milestones in the recovery process were achieved in tight cooperation between Progent team members and the customer:

  • Internal web applications were returned to operation without losing any data.
  • The MailStore Exchange Server exceeding four million historical messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory Control functions were fully operational.
  • A new Palo Alto 850 firewall was brought online.
  • Most of the user desktops were fully operational.

"A huge amount of what was accomplished during the initial response is mostly a haze for me, but we will not soon forget the countless hours each and every one of the team accomplished to give us our company back. I have utilized Progent for at least 10 years, maybe more, and every time I needed help Progent has outperformed my expectations and delivered. This time was no exception but maybe more Herculean."

A potential business extinction catastrophe was avoided through the efforts of top-tier experts, a broad array of subject matter expertise, and tight teamwork. Although upon completion of forensics the ransomware virus incident detailed here would have been identified and stopped with up-to-date security systems and best practices, user and IT administrator training, and properly executed incident response procedures for information backup and proper patching controls, the reality is that government-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and will continue. If you do get hit by a crypto-ransomware attack, feel confident that Progent's roster of professionals has substantial experience in crypto-ransomware virus blocking, mitigation, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), I'm grateful for making it so I could get rested after we got over the first week. Everyone did an impressive effort, and if any of your team is visiting the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Pasadena
For ransomware cleanup consulting services in the Pasadena metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted architectures and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or on-premises consulting services to help you to design, install, optimize and troubleshoot a modern backup/restore system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.

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    MS Communications Server provides IM and presence as part of a scalable, enterprise-grade package offering advanced security, seamless integration with other Microsoft products, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server offers cost savings and improved business efficiencies, increased individual output, and stronger IP security. MS Communications Server has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants can provide online and onsite support and troubleshooting help for your Office Communications Server environment and can assist your organization to assess the advantages of migrating to Skype for Business. Progent can also assist you to design and implement a smooth upgrade that will add significant strategic value to your IT system

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