Ransomware : Your Worst IT Catastrophe
Ransomware  Recovery ExpertsRansomware has become a too-frequent cyber pandemic that poses an existential danger for businesses unprepared for an assault. Versions of crypto-ransomware like the CryptoLocker, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for many years and still inflict destruction. More recent variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with frequent as yet unnamed malware, not only encrypt on-line files but also infect most available system protection. Files synched to cloud environments can also be encrypted. In a poorly designed data protection solution, this can make any recovery useless and effectively knocks the entire system back to zero.

Getting back online applications and information after a ransomware event becomes a sprint against time as the targeted business fights to stop lateral movement and clear the crypto-ransomware and to restore mission-critical operations. Due to the fact that ransomware needs time to move laterally, penetrations are often launched on weekends and holidays, when successful penetrations in many cases take longer to discover. This multiplies the difficulty of quickly mobilizing and organizing an experienced mitigation team.

Progent provides a variety of support services for securing Pasadena enterprises from ransomware events. These include user training to help identify and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat defense to discover and suppress day-zero modern malware attacks. Progent also provides the services of expert ransomware recovery consultants with the talent and perseverance to reconstruct a breached environment as quickly as possible.

Progent's Ransomware Restoration Help
After a ransomware event, paying the ransom in cryptocurrency does not guarantee that cyber hackers will return the codes to unencrypt any or all of your files. Kaspersky determined that 17% of ransomware victims never restored their information after having paid the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The alternative is to piece back together the mission-critical elements of your IT environment. Absent access to complete data backups, this requires a broad range of IT skills, top notch team management, and the capability to work 24x7 until the recovery project is complete.

For two decades, Progent has offered professional Information Technology services for companies across the US and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have earned advanced industry certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise with financial systems and ERP application software. This breadth of experience gives Progent the capability to efficiently understand critical systems and organize the surviving components of your Information Technology environment after a ransomware penetration and rebuild them into an operational system.

Progent's security team has best of breed project management tools to coordinate the complex restoration process. Progent knows the importance of acting swiftly and in unison with a client's management and IT staff to assign priority to tasks and to get the most important applications back on line as soon as humanly possible.

Case Study: A Successful Crypto-Ransomware Attack Restoration
A customer sought out Progent after their organization was brought down by Ryuk ransomware. Ryuk is believed to have been created by North Korean government sponsored cybercriminals, suspected of using technology leaked from America's NSA organization. Ryuk goes after specific organizations with little or no tolerance for operational disruption and is among the most profitable iterations of ransomware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturer located in Chicago with around 500 staff members. The Ryuk event had disabled all company operations and manufacturing capabilities. Most of the client's data backups had been on-line at the time of the attack and were encrypted. The client was taking steps for paying the ransom demand (exceeding $200,000) and praying for good luck, but in the end reached out to Progent.

"I can't speak enough in regards to the support Progent provided us during the most stressful time of (our) company's survival. We may have had to pay the hackers behind this attack if not for the confidence the Progent team provided us. The fact that you were able to get our messaging and critical servers back into operation faster than one week was earth shattering. Every single expert I got help from or e-mailed at Progent was laser focused on getting our company operational and was working at all hours to bail us out."

Progent worked together with the client to quickly identify and prioritize the critical applications that had to be recovered to make it possible to resume business operations:

  • Active Directory
  • E-Mail
  • Financials/MRP
To begin, Progent adhered to AV/Malware Processes incident mitigation industry best practices by isolating and performing virus removal steps. Progent then started the work of restoring Windows Active Directory, the core of enterprise environments built on Microsoft technology. Microsoft Exchange messaging will not operate without AD, and the businesses' financials and MRP applications used SQL Server, which depends on Active Directory for security authorization to the data.

In less than 48 hours, Progent was able to rebuild Windows Active Directory to its pre-attack state. Progent then performed rebuilding and storage recovery of the most important servers. All Exchange Server ties and attributes were intact, which accelerated the restore of Exchange. Progent was able to collect non-encrypted OST data files (Microsoft Outlook Off-Line Folder Files) on team PCs in order to recover mail information. A not too old off-line backup of the customer's financials/ERP systems made it possible to return these essential applications back on-line. Although major work remained to recover totally from the Ryuk event, critical systems were recovered rapidly:

"For the most part, the production operation never missed a beat and we made all customer orders."

During the next couple of weeks important milestones in the recovery process were achieved in close collaboration between Progent engineers and the customer:

  • Self-hosted web applications were returned to operation with no loss of information.
  • The MailStore Exchange Server exceeding 4 million historical emails was brought on-line and accessible to users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control modules were completely functional.
  • A new Palo Alto Networks 850 firewall was brought on-line.
  • Nearly all of the user desktops were being used by staff.

"A lot of what was accomplished in the early hours is mostly a haze for me, but my team will not forget the countless hours all of you accomplished to help get our business back. I've been working together with Progent for the past ten years, maybe more, and every time Progent has shined and delivered as promised. This event was a Herculean accomplishment."

A potential business-ending disaster was evaded with top-tier professionals, a wide spectrum of IT skills, and tight collaboration. Although in analyzing the event afterwards the crypto-ransomware virus incident described here should have been blocked with up-to-date cyber security technology and security best practices, team training, and well designed incident response procedures for backup and proper patching controls, the fact is that government-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware penetration, remember that Progent's team of experts has substantial experience in crypto-ransomware virus blocking, remediation, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), I'm grateful for allowing me to get some sleep after we made it past the initial fire. Everyone did an amazing job, and if anyone that helped is visiting the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Pasadena
For ransomware system restoration expertise in the Pasadena area, phone Progent at 800-462-8800 or see Contact Progent.

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  • Pasadena Lockbit Crypto-Ransomware Rollback Pasadena, TX
  • Remote Data Backup and Restore Service Engineer Integration Offsite Managed Data Backup Service
  • Remote PC and Smartphone Technical Consultants Expert Microsoft Certified Remote Desktop Network Support Group
  • Remote Pasadena Crypto-Ransomware Phobos ransomware recovery Pasadena Texas Pasadena Ransomware Snatch Readiness Audit Pasadena Baytown Missouri City
  • Remote Workers Consulting Experts nearby Pasadena - Integration Consulting and Support Services Pasadena, U.S.A. At Home Workforce Pasadena Consulting Experts - Infrastructure Consulting Services Pasadena Texas
  • Remote Workforce Consulting and Support Services near Pasadena - Video Conferencing Technology Consulting Pasadena, Harris County Pasadena At Home Workers Conferencing Solutions Expertise Pasadena Baytown Missouri City
  • Remote Workforce Endpoint Management IT Consultant Support and Help Remote Workforce Endpoint Management
  • Remote Workforce Pasadena Consulting Experts - Endpoint Management Solutions Consulting Services Pasadena Teleworkers Pasadena Consultants - Management Systems Consultants Pasadena Baytown Missouri City
  • Ryuk ransomware protection and recovery Engineer Largest Consultant Maze ransomware protection and recovery
  • SCCM 2012 Troubleshooting Integration Services SCCM 2012 Patch Management Technical Support Services

  • Professional Google Cloud GKE
    Google Cloud AI Building Blocks Professional

    Progent offers cost-effective remote and on-premises consulting to assist businesses of any size to move any portion of their core network infrastructure to Google Cloud Platform (GCP). This can save time and equipment costs and allow access to Google's cutting edge AI and machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security and compliance.

  • SQL Server 2014 Performance Tuning On-site Support Urgent SQL Server 2014 Migration Network Consultant
  • SQL Server 2017 SSRS IT Consulting SQL Server 2017 Always Encrypted Specialist
  • SQL Server Capacity Planning Design 24-Hour SQL 2008 Reporting Services Outsourced Programming
  • Pasadena Pasadena Phobos Ransomware Repair
  • Security Penetration Testing Protection Security Penetration Testing Cybersecurity Contractor

  • UNIX, Windows Consultants
    Solaris with Windows Engineer

    If your company is producing UNIX or Linux applications in an environment that includes MS Windows-based processors, desktops, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to focus on your field of strategic know-how without the constant hassle of managing your business network. By using automated server monitoring and by providing remote and in-person support when your company needs it, Progent offers an economical solution for maintaining an IT network that provides excellent dependability, protection, and efficiency. Progent's developer assistance offerings include comprehensive network support outsourcing, virtual infrastructure, online and in-person support and troubleshooting, proactive network monitoring, and Help Desk Call Center support.

  • Shared Service Desk Technical Support Services Supplemental Helpdesk Troubleshooting

  • Biggest Flex Series Wireless Controller Computer Consulting
    wireless LAN controller Engineer

    Cisco's Catalyst line of Wi-Fi controllers streamline the management of wireless networks by unifying the configuration and control of Wi-Fi access points, optimizing wireless throughput by reducing the impact of RF congestion, improving Wi-Fi availability with rapid failover, and strengthening security by detecting threats and analyzing traffic content based on user type and location. Progent can assist your business to configure Cisco wireless LAN controller appliances to manage and monitor wireless networks of all sizes. Progent can help you to maintain and debug your current Cisco Wi-Fi environment or implement a smooth transition to Cisco's latest wireless controller solutions.

  • Small Business Network Remote Consulting Microsoft Computer Network Support Pasadena, Los Angeles County
  • Small Office Computer Consulting Services Small Office Networking Consultancy Services
  • Solaris Remote Consult Solaris Online Server Recovery
  • Solaris with Windows Consulting Services Microsoft Certified Partner UNIX, Windows Consultants

  • Redhat Linux On-site Support
    Fedora Linux Engineer

    Progent's Linux consulting services offer small companies and software developers help with administering and supporting Linux computers that operate with Microsoft-powered technology. Progent offers your business contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience provides you with an easy single source to help you create and manage a secure and robust cross-platform network and communications environment that supports Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.

  • Sun Solaris Upgrade Help 24-Hour UNIX Upgrade Consulting
  • Support and Help Windows 7 Migration Support and Help Windows 7 Integration
  • Symantec Raptor Security Companies Symantec Raptor Firewall Support
  • Technical Consultant SCSM 2016 24 Hour System Center 2016 and SQL Server Specialists
  • Technical Support Services Gentoo Linux Mandriva Linux Consult
  • Technology Consulting Co-managed Support Desk Consultants Shared Help Desk Ticketing
  • Telecommuters Consulting Experts in Pasadena - Collaboration Technology Consulting Pasadena Pasadena Texas At Home Workers Pasadena Consultants - Collaboration Systems Assistance
  • Telecommuters Expertise - Pasadena - Solutions Expertise Harris County Texas Pasadena, Harris County Remote Workers Pasadena Expertise - Integration Solutions Consulting Services
  • Top Rated Exchange 2003 Server installation and Administration Pasadena, Los Angeles County, America Exchange Consulting Service Los Angeles County California
  • Pasadena Nephilim Ransomware File-Recovery Pasadena
  • Top Technology Consulting Services Microsoft 365 OneNote Integration Office 365 OneNote Integration Support Services
  • UCS server Network Consultants After Hours Unified Contact center Computer Consultant
  • Urgent Pasadena WannaCry Ransomware Settlement Services Pasadena Texas Pasadena Crypto-Ransomware Settlement Negotiation Experts Pasadena
  • Urgent QTS/Herakles Sacramento Colocation Center Engineer QTS Data Center Professionals
  • VMware NSX Private Cloud Consult Consulting VMware vRealize Automation vRA
  • WannaCry ransomware forensics Services Phobos ransomware forensics Consulting
  • WatchGuard Firebox Firewall Security Audits WatchGuard Firebox M370 Firewall Network Consulting
  • Wi-Fi Site Survey Technology Consulting Services Wireless Site Survey Support and Help
  • Pasadena Egregor Ransomware Recovery Pasadena Texas
  • Windows 2012 Cluster Shared Volumes Remote Troubleshooting Windows Cluster Shared Volumes Support and Integration
  • Pasadena Ryuk Ransomware Malware Business-Recovery Pasadena Baytown Missouri City
  • Windows 7 Evaluation Technical Support Services Microsoft Windows 7 Specialist
  • Windows 8.1 Client Hyper-V Install Windows 8.1 Work Folders Support and Help
  • Pasadena Conti Ransomware Restoration Harris County Texas
  • Windows Server 2003 Consultant Consultants Windows 2003 Server
  • Windows Server 2012 R2 Clustering Consultants Immediate Windows Server 2012R2 Security On-site Technical Support
  • Windows Server 2022 upgrade Specialists Windows Server 2022 Kubernetes Containers Online Technical Support
  • Work from Home Helpdesk Services Online Technical Support On-site Technical Support At Home Employees Helpdesk
  • iPhone security Engineer iPhone integration Support

  • Consultant Price Network Specialists
    Small Office IT Outsourcing Consulting Hourly Cost

    Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • infrastructure documentation management Consultant ProSight IP address management Specialists

  • Microsoft Partner Computer Outsourcing Consultant
    24x7 Technology Consultant Microsoft Partner

    Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the top client endorsement and enjoy the closest working relationship with Microsoft. The knowledge, capabilities, and dedication needed to achieve the status of Microsoft Certified Partner benefits Progent's clients by allowing Progent to offer your business more complete solutions for your IT network.

  • macOS Configuration Professional Consultant macOS Remote
  • ransomware protection and recovery Professionals Hermes ransomware protection and recovery Engineer

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