Ransomware : Your Worst IT Nightmare
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyberplague that represents an enterprise-level threat for businesses poorly prepared for an attack. Multiple generations of crypto-ransomware such as CrySIS, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been running rampant for years and continue to cause damage. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, plus daily as yet unnamed newcomers, not only encrypt on-line files but also infect all configured system protection mechanisms. Information synched to off-site disaster recovery sites can also be ransomed. In a poorly designed system, it can make automatic restoration useless and effectively knocks the entire system back to zero.

Getting back on-line programs and information following a ransomware outage becomes a race against time as the targeted business struggles to stop lateral movement and eradicate the virus and to resume enterprise-critical activity. Because crypto-ransomware needs time to replicate, penetrations are often launched during nights and weekends, when successful penetrations are likely to take longer to notice. This compounds the difficulty of promptly mobilizing and organizing a knowledgeable response team.

Progent has an assortment of support services for securing Pasadena businesses from ransomware penetrations. These include team member training to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of modern security solutions with artificial intelligence technology to rapidly discover and disable day-zero cyber threats. Progent in addition can provide the assistance of veteran crypto-ransomware recovery professionals with the talent and perseverance to reconstruct a breached system as rapidly as possible.

Progent's Ransomware Restoration Services
Following a crypto-ransomware attack, even paying the ransom demands in Bitcoin cryptocurrency does not guarantee that cyber hackers will return the needed codes to decrypt any of your data. Kaspersky ascertained that 17% of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the usual ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The alternative is to setup from scratch the essential elements of your IT environment. Absent the availability of essential information backups, this requires a broad complement of skill sets, top notch project management, and the willingness to work non-stop until the task is complete.

For twenty years, Progent has provided professional Information Technology services for companies throughout the U.S. and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have earned advanced certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has expertise with financial management and ERP applications. This breadth of expertise gives Progent the ability to knowledgably ascertain important systems and re-organize the remaining pieces of your Information Technology system after a ransomware penetration and configure them into a functioning system.

Progent's ransomware team of experts utilizes best of breed project management tools to coordinate the sophisticated recovery process. Progent appreciates the importance of working rapidly and in unison with a customerís management and IT resources to prioritize tasks and to put essential services back online as soon as humanly possible.

Client Story: A Successful Ransomware Attack Response
A client hired Progent after their network was crashed by Ryuk ransomware. Ryuk is believed to have been created by North Korean state sponsored cybercriminals, possibly adopting algorithms leaked from the United States NSA organization. Ryuk attacks specific businesses with little or no ability to sustain disruption and is one of the most lucrative instances of ransomware malware. Headline victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer located in the Chicago metro area with about 500 staff members. The Ryuk attack had brought down all company operations and manufacturing processes. The majority of the client's data backups had been on-line at the start of the intrusion and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (in excess of $200,000) and praying for the best, but ultimately made the decision to use Progent.


"I canít tell you enough about the support Progent gave us throughout the most critical period of (our) companyís life. We had little choice but to pay the cybercriminals if not for the confidence the Progent experts provided us. That you could get our e-mail and critical servers back on-line quicker than a week was incredible. Every single person I worked with or e-mailed at Progent was totally committed on getting us back online and was working non-stop to bail us out."

Progent worked hand in hand the customer to quickly get our arms around and prioritize the most important applications that needed to be recovered to make it possible to continue business functions:

  • Active Directory (AD)
  • Microsoft Exchange Server
  • MRP System
To start, Progent adhered to ransomware penetration mitigation best practices by stopping lateral movement and disinfecting systems. Progent then started the task of rebuilding Microsoft Active Directory, the key technology of enterprise networks built upon Microsoft Windows Server technology. Exchange email will not operate without Windows AD, and the businessesí MRP software leveraged Microsoft SQL, which needs Active Directory for security authorization to the information.

Within 2 days, Progent was able to restore Windows Active Directory to its pre-virus state. Progent then helped perform setup and hard drive recovery of key servers. All Exchange Server ties and configuration information were usable, which greatly helped the restore of Exchange. Progent was able to assemble non-encrypted OST files (Outlook Email Offline Data Files) on staff workstations and laptops in order to recover email data. A recent offline backup of the customerís financials/ERP systems made it possible to return these essential programs back on-line. Although significant work was left to recover completely from the Ryuk attack, core services were restored quickly:


"For the most part, the manufacturing operation never missed a beat and we made all customer deliverables."

During the following few weeks important milestones in the recovery process were achieved in tight cooperation between Progent consultants and the customer:

  • Self-hosted web sites were restored with no loss of information.
  • The MailStore Exchange Server containing more than 4 million archived messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control functions were 100% operational.
  • A new Palo Alto 850 security appliance was brought online.
  • 90% of the user desktops and notebooks were back into operation.

"Much of what occurred those first few days is mostly a blur for me, but I will not forget the dedication each of your team put in to give us our business back. I have utilized Progent for the past ten years, possibly more, and every time I needed help Progent has shined and delivered as promised. This time was a Herculean accomplishment."

Conclusion
A possible business disaster was avoided through the efforts of dedicated professionals, a broad range of IT skills, and tight collaboration. Although in retrospect the crypto-ransomware penetration described here could have been blocked with current security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team training, and appropriate security procedures for backup and keeping systems up to date with security patches, the fact remains that state-sponsored cybercriminals from Russia, China and elsewhere are relentless and are not going away. If you do get hit by a crypto-ransomware incident, feel confident that Progent's team of professionals has extensive experience in ransomware virus defense, removal, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thank you for allowing me to get rested after we made it past the first week. Everyone did an impressive job, and if anyone is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Pasadena
For ransomware cleanup services in the Pasadena metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's Microsoft-certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout plans, optimize your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT management, team, create a corporate-wide security plan, streamline network administration, assist with application development, and build and validate a DR/BC plan.

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    Progent can give you access to programmers who can customize your Microsoft Dynamics ERP, MRP, and financial system applications to match your particular business needs. Progentís Microsoft consultants offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also provides expert e-Commerce consulting services for secure, company-wide information sharing as well as interfacing with CRM products.

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    Progent's Wireless Consulting Services provide a fast, economical option for companies of any size to deploy, manage, monitor and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progent's temporary IT staffing services enable businesses to meet the need for IT support personnel without dealing with the costs and delays associated with vetting and recruiting reliable technical workers and without increasing your full-time workforce.

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    Progent wants to find fulltime, results-oriented Microsoft accredited engineers with Microsoft Certified Systems Engineer credentials; Cisco certified system consultants who have Cisco CCDP or CCIE certification; security consultants with CISSP or CISM or equivalent security credentials; and advanced network architecture experts with a background in mobile solutions, wireless connectivity, fault tolerance, disaster recovery, data protection, and server virtualization. Progent also is hiring professionals to join Progent's team of help desk service technicians and off-site troubleshooting experts. In addition, We are looking for experienced administrators able to operate effectively in our high-growth, virtual office environment.

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    Network monitoring commonly involves observing a system's resource usage to help identify throughput backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring tools that run under Linux or UNIX and can be deployed to observe mixed-platform environments where UNIX and Windows operate together. Progent's network integration consultants can show you how to use both these tools to tune and repair your network. Progent's Linux support services offer small companies and developers help with managing and servicing UNIX/Linux and Solaris systems that work with Microsoft-based technology.

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    Progent can provide affordable online support from IT engineers with expertise in a wide range of utilities and services that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and workstations as well as notebooks and handhelds. Progent offers consulting support for leading data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, Mozy, Retrospect, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent can help your company to design, enhance, or troubleshoot backup/restore solutions for a range of environments including local, edge to datacenter, cloud, or hybrid.

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    Progent's disaster recovery planning and business continuity consultants can show you how to design a disaster recovery plan in case of an IT network disaster. Progent can help you create a complete disaster recovery strategy that includes scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified consultants can also help you build an affordable, high-availability system architecture that takes into account reliability issues involving a wide range of network technologies and processes.

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    Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E AP consultants offer economical remote and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.

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    Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to defend against ransomware or recover quickly after a ransomware attack. Progent will consult with you directly to gather information about your existing security profile and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that minimizes your vulnerability to a ransomware attack and aligns with your company's needs.

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    Stealth intrusion testing is a key part of any comprehensive network security plan. Progentís security professionals can perform extensive penetration checks without the knowledge of your company's internal IT resources. Unannounced penetration testing shows whether existing security defense systems such as intrusion detection alerts and event log monitoring are correctly set up and consistently observed.

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    If you are developing UNIX-based software on a network that has Microsoft Windows-based servers, desktops, and office productivity products, Progent offers full-service information technology outsourcing that frees you to focus on your area of strategic expertise without the constant hassle of maintaining your business network. Through the use of smart server monitoring and by delivering remote and in-person support as your business needs it, Progent represents an affordable way for managing an information system that features excellent availability, security, and efficiency. Progent's developer support offerings include comprehensive it outsourcing, virtual infrastructure, remote and on-premises service and repair, 24x7 monitoring services, and Contact Center support.

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