Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support personnel are likely to be slower to recognize a penetration and are less able to organize a quick and coordinated response. The more lateral progress ransomware can make inside a target's network, the more time it takes to restore basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the urgent first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can assist organizations in the Cheyenne area to locate and quarantine breached devices and guard undamaged assets from being compromised.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Cheyenne
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any available system restores. Data synched to the cloud can also be impacted. For a vulnerable network, this can make system recovery nearly impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware assault, insist on a settlement payment for the decryptors needed to unlock scrambled files. Ransomware assaults also try to exfiltrate information and TAs demand an extra ransom for not posting this data on the dark web. Even if you can rollback your network to a tolerable point in time, exfiltration can be a big problem according to the sensitivity of the downloaded information.

The recovery process after a ransomware attack involves several crucial phases, most of which can be performed in parallel if the recovery team has a sufficient number of members with the required experience.

  • Quarantine: This time-critical first response requires arresting the sideways progress of the attack across your network. The longer a ransomware attack is permitted to go unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment activities include isolating affected endpoints from the rest of network to restrict the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a minimal acceptable degree of functionality with the least downtime. This effort is typically the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical apps, network topology, and safe endpoint access. Progent's recovery team uses advanced collaboration tools to coordinate the complex restoration effort. Progent appreciates the importance of working quickly, continuously, and in concert with a client's managers and IT staff to prioritize activity and to put critical services on line again as quickly as feasible.
  • Data restoration: The effort necessary to restore data impacted by a ransomware attack depends on the condition of the network, how many files are affected, and what recovery methods are required. Ransomware attacks can take down pivotal databases which, if not gracefully shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many financial and other business-critical applications depend on Microsoft SQL Server. Some detective work may be needed to locate clean data. For example, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and notebooks that were off line during the assault. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators. This adds another level of protection and restoration ability in case of a ransomware breach.
  • Deploying advanced antivirus/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to offer small and mid-sized companies the benefits of the same AV technology used by many of the world's biggest enterprises including Walmart, Citi, and Salesforce. By providing in-line malware filtering, detection, mitigation, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance carrier, if there is one. Activities consist of determining the kind of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the victim and the cyber insurance provider; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; acquiring, learning, and using the decryption tool; debugging failed files; building a clean environment; mapping and connecting drives to reflect precisely their pre-attack condition; and recovering machines and services.
  • Forensic analysis: This process involves uncovering the ransomware attack's progress throughout the targeted network from start to finish. This audit trail of how a ransomware attack progressed through the network helps you to evaluate the impact and brings to light weaknesses in policies or work habits that should be corrected to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for changes. Forensic analysis is typically assigned a high priority by the cyber insurance provider. Since forensic analysis can take time, it is critical that other important recovery processes like business resumption are pursued in parallel. Progent maintains a large roster of IT and security experts with the skills required to carry out activities for containment, operational continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and onsite network services across the U.S. for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in foundation technologies such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP application software. This breadth of expertise allows Progent to salvage and integrate the surviving parts of your IT environment following a ransomware attack and reconstruct them quickly into an operational network. Progent has worked with top cyber insurance providers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Expertise in Cheyenne
For ransomware recovery services in the Cheyenne metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's SonicWall firewall consultants can show you how to configure, manage, and tune SonicWall firewall devices including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified network security experts can help you incorporate SonicWall security gateways into a complete security plan and design security into your corporate practices.

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    Progent's Experts Team offers support in important fields including Apple OS networking and applications; Consulting for Linux, UNIX-based, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Strategic and specialized program help; Chief Information Officer, management information analyst, and project management outsourcing; Special program development and deployment; Web, electronic business, EDI, and customer information portal development and integration; Database management and performance consulting; Management intelligence expertise; and Telecommunications architecture consulting.

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    If your company computer system mixes UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can help you to integrate your IT resources into a cohesive network that permits all your OS platforms to coexist for easy management, transparent information exchange, high dependability, enhanced performance, and tight protection. Progent's UNIX/Linux/Solaris and Microsoft Windows coexistence assistance services feature network infrastructure configuration and support, support for Windows services for UNIX, remote server monitoring and administration, remote network help and repair, in-person technical support, and Help Desk outsourcing.

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    Progent's Microsoft-certified professionals have 20 years of experience planning, installing, and maintaining email solutions for companies in the and across the United States. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email environment offers protection, service continuity, easy access for off-site and mobile users, efficient management utilities, and seamless integration with telecommunications. Progent provides expertise and support services for Microsoft Exchange 2016, Exchange 2013, Exchange 2010 Server, MS Exchange 2007, Exchange 2003, and Exchange 20000 Server. Progent can also help small or mid-size companies to migrate to Microsoft Exchange 2016 or MS Exchange 2013 Server.

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    Progent's Microsoft-certified consultants average over a decade of experience providing unified communications solutions for companies ranging from small offices to global corporations. Progent offers economical consulting for all editions of Exchange Server to strengthen email and virus protection, configure fault tolerant email environments, and facilitate off-site and wireless email connectivity. Progent's Exchange support services can help you in designing and carrying out a move from an outdated SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Exchange 2019 Server. Progent offers support for Windows 10 and Windows 11 clients using Outlook and can help you integrate Outlook Web App for popular web browsers. For e-mail virus defense, spam blocking and outbound data leak protection, Progent offers Email Guard security services.

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    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, in the trenches of IT support, executing a broad range of technical tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to solve real-world network problems efficiently.

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