Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware assaults are typically launched on weekends and at night, when IT personnel may take longer to recognize a breach and are least able to organize a quick and coordinated defense. The more lateral progress ransomware is able to make within a target's system, the longer it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Cheyenne area to identify and quarantine infected devices and guard undamaged resources from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Cheyenne
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any available backups. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make system recovery almost impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom fee in exchange for the decryptors required to unlock scrambled files. Ransomware assaults also try to exfiltrate information and TAs require an additional ransom in exchange for not publishing this information or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big issue depending on the sensitivity of the downloaded data.

The restoration work after a ransomware penetration has a number of crucial stages, the majority of which can proceed in parallel if the recovery workgroup has enough people with the necessary skill sets.

  • Quarantine: This time-critical first step involves arresting the lateral progress of ransomware within your network. The more time a ransomware attack is allowed to run unchecked, the more complex and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities consist of cutting off affected endpoints from the rest of network to block the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a basic useful level of capability with the shortest possible downtime. This effort is typically the top priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and line-of-business applications, network architecture, and protected endpoint access management. Progent's ransomware recovery experts use state-of-the-art collaboration tools to coordinate the complex restoration process. Progent understands the importance of working rapidly, continuously, and in unison with a customer's managers and network support staff to prioritize activity and to put critical services on line again as quickly as possible.
  • Data restoration: The work required to restore files impacted by a ransomware assault depends on the condition of the systems, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can take down pivotal databases which, if not carefully closed, might need to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications are powered by SQL Server. Some detective work could be required to locate clean data. For example, non-encrypted OST files may exist on staff desktop computers and notebooks that were off line at the time of the ransomware assault.
  • Setting up modern antivirus/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the identical AV tools deployed by many of the world's largest corporations such as Netflix, Citi, and NASDAQ. By providing real-time malware filtering, classification, mitigation, restoration and forensics in one integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services consist of establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; receiving, reviewing, and operating the decryptor utility; debugging decryption problems; building a clean environment; remapping and reconnecting datastores to reflect exactly their pre-attack condition; and recovering physical and virtual devices and software services.
  • Forensics: This process is aimed at uncovering the ransomware assault's storyline across the network from start to finish. This history of the way a ransomware assault progressed within the network assists you to assess the damage and highlights weaknesses in security policies or work habits that need to be corrected to prevent future break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensics is commonly assigned a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is critical that other important recovery processes like business resumption are performed concurrently. Progent has an extensive team of information technology and data security professionals with the skills required to carry out the work of containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and onsite IT services across the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security consultants have earned prestigious certifications such as CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to salvage and integrate the undamaged parts of your information system after a ransomware assault and rebuild them quickly into a functioning network. Progent has worked with top insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Cheyenne
For ransomware system restoration consulting services in the Cheyenne area, call Progent at 800-462-8800 or visit Contact Progent.



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    Cisco's PIX 500 firewalls have reached end of life and Cisco might not support these devices. Progent still provides consulting assistance for Cisco's PIX firewalls to help you with maintenance and Progent can in addition help you assess whether to migrate to more current firewall technology from Cisco. Progent's Cisco technology experts can help you plan and carry out an efficient upgrade to Cisco ASA 5500-X Series firewalls following industry best practices.

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    SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the rapid development of a new generation of high-end programs that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET platform.

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    Progent's Shared Help Desk service makes it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the top shared professional services automation platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

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    Progent's Microsoft certified consultants offer small and mid-size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to install critical software rapidly and reliably to specified workers, reduce product costs and adhere to licensing agreements by understanding patterns of usage, enhance Windows security by improving your knowledge of vulnerability and by delivering targeted patches, manage your mobile workforce through industry standards independent of connection or location, and reduce operational expenses by fully utilizing the management functions built into Windows. Progent's SMS engineers can help you use SMS effectively for automated software and application installation, security patch control, and asset monitoring management including software and hardware inventory.

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    Hyper-V 2016 utilizes core technologies first designed for and refined on Microsoft Azure, one of the world's biggest public clouds. This significantly enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing security, availability, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consultants can help you to evaluate the benefits of Hyper-V 2016 for your organization, configure pilot environments to verify the ability of Hyper-V 2016 to support your vital applications, design an efficient network architecture for a cloud-based or hybrid deployment, create and execute a non-disruptive migration plan, train your IT management and support personnel, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment gives you the highest possible business benefit.

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    Progent can provide the services of BlackBerry-premier consultants who can assist small businesses to plan, administer, and repair BlackBerry solutions affordably and successfully, doing away with the requirement for an internal BlackBerry expert and reducing the expense and hassle of maintaining a mobile wireless workgroup. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-expert consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This wide range of expertise, in conjunction with Progent's proven online service delivery model, offers small and mid-size businesses a cost-effective solution for integrating BlackBerry devices and software productively into their IT system.

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    Cisco's Catalyst line of wireless controllers simplify the administration of Wi-Fi LANs by unifying the provisioning and management of wireless APs, optimizing wireless throughput by reducing the effect of RF congestion, improving wireless availability with fast failover, and strengthening data security by identifying threats and filtering traffic content according to user class and location. Progent can assist your business to configure Cisco wireless LAN controller appliances to manage Wi-Fi networks of all sizes. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's modern wireless controller solutions.

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    Microsoft 365 Exchange Online allows you to use cloud-based virtual machines, mailboxes and other email components to reduce hardware costs and administrative overhead. You can configure Microsoft 365 Exchange Online to run all your mailboxes, or you can run a hybrid solution that combines on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online technical support to assist your organizations to evaluate the benefits of Microsoft 365 Exchange Online, design a network topology that fits your functional requirements and IT budget, implement an efficient move from your current Exchange system to one that includes Exchange Online, train your IT team and users, and deliver ongoing consulting and technical support.

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    Progent's certified ISA Server consulting experts have broad backgrounds developing Microsoft-based security solutions for IT networks with multiple sites, remote users, and line-of-business eCommerce applications. A Progent ISA Server engineer can help your small or mid-size company plan and deploy a configuration of Microsoft ISA Server 2004 that supports your information security requirements without limiting your productivity.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.

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    Progent's proven ransomware recovery experts can help your business to rebuild an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    Progent's Microsoft and Cisco premier network engineers offer advanced support for a broad array of technologies and can deliver that assistance online nationwide or in person in select cities across the United States and anywhere in California. Progent offers online help for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that incorporate a mix of Microsoft Windows and UNIX/Linux platforms. Progent also offers the help of Cisco CCIE network engineers for complex network problems, as well as the the support of CISSP and CISM-qualified security consultants to handle high-level security design and troubleshooting. Progent has delivered remote network support to businesses in all 50 states in the U.S.

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