Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware needs time to steal its way through a target network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support personnel may take longer to recognize a penetration and are less able to mount a quick and forceful defense. The more lateral movement ransomware is able to make inside a victim's system, the longer it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to assist you to complete the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineer can assist organizations in the Cheyenne metro area to identify and quarantine infected servers and endpoints and protect undamaged resources from being compromised.
If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Cheyenne
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery almost impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement payment for the decryptors needed to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and TAs require an extra ransom for not posting this data on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can pose a big issue depending on the nature of the downloaded information.
The recovery process subsequent to ransomware attack has a number of crucial phases, the majority of which can be performed concurrently if the response workgroup has enough members with the necessary experience.
- Containment: This time-critical first step requires blocking the sideways progress of the attack within your IT system. The longer a ransomware assault is permitted to run unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes consist of isolating infected endpoint devices from the network to block the spread, documenting the IT system, and protecting entry points.
- Operational continuity: This covers restoring the IT system to a minimal useful degree of capability with the shortest possible delay. This effort is usually at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and protected remote access. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the complicated restoration effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's management and network support group to prioritize tasks and to get critical services back online as fast as possible.
- Data recovery: The effort required to restore data damaged by a ransomware attack depends on the condition of the network, the number of files that are encrypted, and which recovery techniques are needed. Ransomware assaults can take down key databases which, if not carefully shut down, might need to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many manufacturing and other business-critical applications depend on SQL Server. Often some detective work could be needed to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were not connected at the time of the ransomware attack.
- Setting up modern antivirus/ransomware protection: Progent's Active Security Monitoring gives small and mid-sized companies the benefits of the identical anti-virus technology used by many of the world's largest corporations including Netflix, Citi, and NASDAQ. By delivering in-line malware filtering, classification, mitigation, restoration and analysis in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, simplifies management, and expedites recovery. The next-generation endpoint protection engine built into in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the insurance provider, if there is one. Services include determining the kind of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the victim and the insurance carrier; establishing a settlement and schedule with the TA; checking adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryptor utility; troubleshooting decryption problems; building a clean environment; remapping and reconnecting datastores to reflect exactly their pre-attack condition; and recovering computers and software services.
- Forensic analysis: This activity is aimed at uncovering the ransomware attack's progress across the targeted network from start to finish. This audit trail of how a ransomware attack travelled within the network helps you to evaluate the damage and brings to light vulnerabilities in security policies or work habits that need to be rectified to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensic analysis is typically assigned a high priority by the insurance provider. Because forensic analysis can be time consuming, it is critical that other key activities like business continuity are performed concurrently. Progent maintains a large roster of IT and data security professionals with the skills required to perform activities for containment, business continuity, and data restoration without interfering with forensics.
Progent has delivered remote and onsite network services across the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in core technology platforms such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial management and ERP applications. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your information system after a ransomware attack and reconstruct them quickly into an operational network. Progent has worked with top cyber insurance providers including Chubb to help organizations recover from ransomware attacks.
Contact Progent for Ransomware Cleanup Expertise in Cheyenne
For ransomware system recovery expertise in the Cheyenne metro area, call Progent at 800-462-8800 or visit Contact Progent.