Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support personnel may take longer to recognize a penetration and are less able to mount a quick and forceful defense. The more lateral movement ransomware is able to make inside a victim's system, the longer it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineer can assist organizations in the Cheyenne metro area to identify and quarantine infected servers and endpoints and protect undamaged resources from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Cheyenne
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery almost impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement payment for the decryptors needed to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and TAs require an extra ransom for not posting this data on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can pose a big issue depending on the nature of the downloaded information.

The recovery process subsequent to ransomware attack has a number of crucial phases, the majority of which can be performed concurrently if the response workgroup has enough members with the necessary experience.

  • Containment: This time-critical first step requires blocking the sideways progress of the attack within your IT system. The longer a ransomware assault is permitted to run unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes consist of isolating infected endpoint devices from the network to block the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a minimal useful degree of capability with the shortest possible delay. This effort is usually at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and protected remote access. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the complicated restoration effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's management and network support group to prioritize tasks and to get critical services back online as fast as possible.
  • Data recovery: The effort required to restore data damaged by a ransomware attack depends on the condition of the network, the number of files that are encrypted, and which recovery techniques are needed. Ransomware assaults can take down key databases which, if not carefully shut down, might need to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many manufacturing and other business-critical applications depend on SQL Server. Often some detective work could be needed to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were not connected at the time of the ransomware attack.
  • Setting up modern antivirus/ransomware protection: Progent's Active Security Monitoring gives small and mid-sized companies the benefits of the identical anti-virus technology used by many of the world's largest corporations including Netflix, Citi, and NASDAQ. By delivering in-line malware filtering, classification, mitigation, restoration and analysis in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, simplifies management, and expedites recovery. The next-generation endpoint protection engine built into in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the insurance provider, if there is one. Services include determining the kind of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the victim and the insurance carrier; establishing a settlement and schedule with the TA; checking adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryptor utility; troubleshooting decryption problems; building a clean environment; remapping and reconnecting datastores to reflect exactly their pre-attack condition; and recovering computers and software services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware attack's progress across the targeted network from start to finish. This audit trail of how a ransomware attack travelled within the network helps you to evaluate the damage and brings to light vulnerabilities in security policies or work habits that need to be rectified to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensic analysis is typically assigned a high priority by the insurance provider. Because forensic analysis can be time consuming, it is critical that other key activities like business continuity are performed concurrently. Progent maintains a large roster of IT and data security professionals with the skills required to perform activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered remote and onsite network services across the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in core technology platforms such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial management and ERP applications. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your information system after a ransomware attack and reconstruct them quickly into an operational network. Progent has worked with top cyber insurance providers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Cheyenne
For ransomware system recovery expertise in the Cheyenne metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Cisco Cisco Unified Communications Manager, originally known as CallManager, operates as the center of Cisco's collaboration platform. CUCM and Cisco Unified CM Express (CME) offer a borderless IP-PBX by integrating closely with unified messaging apps like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's CCIE-certified consultants can deliver effective and affordable online and on-premises support to assist businesses of any size to create and administer Unified CM environments by providing Unified Communications Manager integration and troubleshooting consulting services that add optimum productivity. Progent can assist with any aspect of Unified Communications Manager setup and debugging in areas such as integrating VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, deploying ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for survivability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.

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    Progent's Cisco Meraki Wi-Fi access point experts provide online and onsite support to help businesses of any size to plan, install, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to set up and support Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco technology including switches, routers and firewalls to create a cohesive network infrastructure that delivers identical connectivity, responsiveness, security compliance, manageability and availability for wired and Wi-Fi users regardless of their location or computing device.

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    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues.

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  • Remote Technical Support Office 365 Exchange migration
    Office 365 Portal Consulting Services

    Office 365 is Microsoft's extensive suite of client productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 applications and cloud services are offered in an array of subscription plans intended for customers ranging from students and households to global enterprises. Progent can provide fast and affordable online access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can assist you to evaluate the many subscription options offered with Office 365 and configure your network with Office 365 so you derive maximum business value. Progent supports cross-platform environments that include Windows, macOS, and Linux software. Progent can also assist your business to build and maintain hybrid ecosystems that seamlessly integrate local and cloud products and services.


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