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Case Study: Crypto-Ransomware Malware Remediation and Business Resumption
Ransomware : Your Feared IT Nightmare
Ransomware has become an escalating cyberplague that represents an extinction-level danger for organizations poorly prepared for an attack. Different iterations of ransomware such as CryptoLocker, WannaCry, Locky, Syskey and MongoLock cryptoworms have been around for many years and still inflict destruction. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor, along with additional unnamed malware, not only do encryption of on-line critical data but also infect most available system backup. Files replicated to the cloud can also be corrupted. In a poorly designed environment, this can make any restore operations hopeless and basically knocks the entire system back to square one.
Recovering services and information after a crypto-ransomware outage becomes a sprint against time as the victim struggles to contain the damage and eradicate the ransomware and to restore business-critical operations. Due to the fact that ransomware needs time to replicate, penetrations are often launched during weekends and nights, when penetrations typically take more time to uncover. This compounds the difficulty of promptly assembling and orchestrating a capable response team.
Progent provides a range of services for securing organizations from ransomware attacks. Among these are team member education to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring for remote monitoring and management, plus installation of next-generation security appliances with artificial intelligence capabilities from SentinelOne to identify and extinguish zero-day cyber attacks rapidly. Progent also offers the services of expert ransomware recovery professionals with the track record and perseverance to restore a breached environment as urgently as possible.
Progent's Crypto-Ransomware Restoration Services
After a ransomware attack, sending the ransom demands in cryptocurrency does not ensure that criminal gangs will provide the needed codes to decipher any of your information. Kaspersky ascertained that seventeen percent of crypto-ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly above the typical crypto-ransomware demands, which ZDNET determined to be around $13,000. The alternative is to piece back together the key elements of your IT environment. Without access to full data backups, this calls for a broad range of skills, well-coordinated team management, and the ability to work 24x7 until the job is finished.
For twenty years, Progent has offered professional Information Technology services for companies in Colorado Springs and across the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have earned top industry certifications in key technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have earned internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise with financial management and ERP application software. This breadth of experience provides Progent the capability to knowledgably understand critical systems and integrate the surviving parts of your network system following a crypto-ransomware penetration and configure them into an operational network.
Progent's recovery team of experts uses top notch project management applications to orchestrate the complicated recovery process. Progent understands the importance of acting swiftly and in concert with a client's management and Information Technology staff to prioritize tasks and to put key applications back online as soon as humanly possible.
Client Case Study: A Successful Ransomware Incident Restoration
A business hired Progent after their organization was brought down by Ryuk ransomware virus. Ryuk is generally considered to have been developed by Northern Korean government sponsored cybercriminals, suspected of using algorithms leaked from America's National Security Agency. Ryuk targets specific businesses with limited tolerance for operational disruption and is one of the most profitable incarnations of crypto-ransomware. Headline targets include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturing company headquartered in Chicago with about 500 workers. The Ryuk intrusion had brought down all company operations and manufacturing capabilities. The majority of the client's system backups had been online at the start of the attack and were encrypted. The client was evaluating paying the ransom (more than $200K) and praying for the best, but in the end utilized Progent.
Progent worked hand in hand the client to rapidly understand and assign priority to the key areas that had to be recovered to make it possible to continue departmental operations:
- Windows Active Directory
- Microsoft Exchange
- Accounting and Manufacturing Software
In less than 2 days, Progent was able to restore Active Directory services to its pre-penetration state. Progent then helped perform reinstallations and hard drive recovery on critical servers. All Microsoft Exchange Server ties and configuration information were usable, which accelerated the restore of Exchange. Progent was also able to collect non-encrypted OST files (Outlook Off-Line Data Files) on various desktop computers and laptops to recover email messages. A not too old off-line backup of the customer's accounting systems made them able to recover these required services back online. Although a lot of work was left to recover completely from the Ryuk damage, core systems were recovered rapidly:
During the following few weeks key milestones in the recovery project were achieved through close collaboration between Progent team members and the customer:
- In-house web applications were returned to operation with no loss of data.
- The MailStore Server containing more than 4 million historical emails was brought on-line and accessible to users.
- CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control modules were 100% recovered.
- A new Palo Alto Networks 850 security appliance was deployed.
- Most of the user workstations were functioning as before the incident.
Conclusion
A probable business-ending disaster was dodged with hard-working experts, a broad array of technical expertise, and close collaboration. Although upon completion of forensics the crypto-ransomware virus attack detailed here could have been stopped with advanced security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user education, and well thought out security procedures for backup and keeping systems up to date with security patches, the fact is that government-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware incident, feel confident that Progent's roster of experts has extensive experience in ransomware virus blocking, cleanup, and information systems recovery.
To read or download a PDF version of this customer story, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Ransomware Protection Services Offered by Progent
Progent offers businesses in Colorado Springs a range of online monitoring and security assessment services designed to help you to reduce your vulnerability to ransomware. These services incorporate next-generation machine learning technology to uncover new strains of ransomware that can evade traditional signature-based anti-virus products.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard physical and virtual endpoint devices against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense. - ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent'sProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering. - ProSight Data Protection Services: Backup and Recovery Services
Progent has worked with leading backup/restore technology providers to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and rapid recovery of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your IT environment. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection. - ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting. - ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting. - ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services. - ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service. - Progent Active Defense Against Ransomware: AI-based Ransomware Identification and Remediation
Progent's Active Protection Against Ransomware is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV products. Progent ASM services protect local and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ransomware protection and cleanup services. - Progent's Outsourced/Shared Service Center: Help Desk Managed Services
Progent's Help Center managed services permit your IT staff to offload Support Desk services to Progent or split responsibilities for Help Desk services transparently between your in-house network support team and Progent's extensive roster of certified IT service engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service offers a smooth supplement to your core network support organization. Client interaction with the Service Desk, provision of support, escalation, ticket generation and tracking, efficiency measurement, and management of the support database are cohesive regardless of whether incidents are taken care of by your in-house support group, by Progent's team, or by a combination. Read more about Progent's outsourced/shared Service Desk services. - Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business initiatives and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management services. - ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are asked to verify your identity on a device that only you possess and that uses a different network channel. A broad range of out-of-band devices can be utilized as this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services. - ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth management reporting tools designed to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
An index of content::
Microsoft Sharepoint Server 2016 Security Consulting Company
Windows .NET Professionals
Progent's Microsoft-certified consultants offer network support and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting team can show you how to plan, deploy, maintain and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Exchange Server, SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager (SCOM).
Troubleshooting Windows 2012 R2 Cluster Shared Volumes
Windows 2012 Cluster Shared Volumes Professionals
Progent's Microsoft-certified failover clustering experts can help companies of all sizes to evaluate the advantages of utilizing Windows Server 2012 failover clustering technology to create an advanced high-availability/disaster recovery solution, assist your organization to plan and install a Windows Server 2012 system, deliver online and on-premises consulting expertise and engineering support for failover clusters that include physical servers or virtual ones, and show you how to streamline the management of clustered servers.
Microsoft Office SharePoint Server 2019 Support Services
On-site Support SharePoint
Progent's Microsoft-certified consultants can provide small and medium sized businesses computer consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, groups and information. SharePoint Portal Server provides a common spot for your workers or clients to connect to, organize, distribute and manipulate useful information, documents, and software and to communicate with other people. It allows faster and more intelligent decisions, more efficient sharing across groups and more streamlined business practices. The primary objective of SharePoint Server is to bring together, in a productive way, all of the many sources of knowledge accessible within and without a business network. Windows SharePoint Services join employees, customers, workgroups and major tasks with the information they've created in a manner that makes data convenient to find, download and re-use.
SCCM 2016 Primary Site Technology Consulting Services
SCCM 2016 and Exchange 2016 Support and Setup
System Center Configuration Manager 2016 automates software deployment across multiple sites, centralizes compliance settings control, keeps track of network resources, guards against corporate data leakage, provides health reporting, enables safe end-user self service, and offers a single control mechanism for managing multi-operating system ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration experts can help your organization with any aspect of designing, implementing, operating and repairing a SCCM 2016 solution for on-premises, cloud, or hybrid environments.
Remote Troubleshooting Great Plains Accounting Software
Microsoft Dynamics GP ERP Remote Troubleshooting
important features of Microsoft Dynamics GP/Great Plains software include a modular structure that allows you to license only the components you require, a standards-based foundation built on Microsoft technologies to safeguard your investment and provide a highly interconnected environment, advanced reporting services that permit you to track all activities, revenues and expenses and sales patterns, compatibility with Microsoft Office to speed access to business data, the ability to integrate data from almost any db software or workstation application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it possible to create custom applications. Progent can help you configure and support a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP, and can provide experienced GP consultants to show you how to turn the powerful features of Dynamics GP/Great Plains accounting into a high-value business management solution.
Small Office Systems Support
Small Business Information Technology Support
Progent offers organizations of all sizes world-class network online or in-person consulting services for networks based on Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also can provide security consulting for businesses ranging from the small office to the worldwide enterprise.
Windows SharePoint Services Network Consultant
Online Consulting SharePoint Server 2013
Progent's Microsoft-certified consultants can provide businesses of all sizes consulting, technical support, and development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that uses web technology for intelligently connecting people, groups and data. SharePoint provides a central location for your employees or clients to connect to, manage, distribute and manipulate useful information, documents, and software and to communicate with one another. SharePoint enables faster and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services connect workers, clients, teams and projects with the knowledge they've developed in a manner that makes data easy to locate, retrieve and apply. Progent's certified SharePoint experts can assist your organization to maintain your existing SharePoint solution or migrate to the current release of SharePoint.
Microsoft LCS Server Instant Messaging Information Technology Consulting
Microsoft LCS Server 2007 Professional
MS Communications Server delivers Instant Messaging and presence in a scalable, world-class solution offering enhanced security, seamless integration with additional Microsoft software, an expandable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers cost savings and elevated operational efficiencies, increased worker productivity, and stronger intellectual property security. MS Communications Server has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications experts offer remote and onsite support and mediation services for your Office Communications Server environment and can assist you to assess the advantages of upgrading to Microsoft's Skype for Business. Progent can also assist you to design and carry out an efficient upgrade that will add business value to your IT system
Remote Technical Support Non-stop Clustered Servers
Microsoft Windows Server 2003 Cluster Technical Support
Progent offers Microsoft Windows Cluster Server assistance to help your company utilize fault-tolerant clustered servers designed to provide 100% uptime. Windows cluster servers for non-stop networks include Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Server Cluster. By showing you how too build non-stop clustered server solutions around Windows Server Cluster 2003, Progent's Premier Windows engineers make sure that your high availability clustered servers are configured to maximize the competitive advantage of your IT system.
Windows Server Hyper-V 2016 Security and Compliance Specialists
Windows Server Hyper-V 2016 PowerShell Outsourcing
Hyper-V 2016 utilizes key features first designed for and refined on Azure, among the world's biggest public clouds. This significantly improves the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing data security, uptime, scale, manageability, reliability and disaster recovery. Progent's Microsoft-certified consultants can help you to assess the benefits of Hyper-V 2016 for your organization, configure pilot systems to confirm the ability of Hyper-V 2016 to support your critical applications, design a cost-effective network architecture for a cloud-centric or hybrid installation, develop and execute a smooth upgrade plan, train your IT administration and technical support staff, and deliver as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution gives you the highest possible business value.
Cisco VoIP Phones and Unified CM IT Services
Telepresence Consultant Services
Progent's CCIE-certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Microsoft and Cisco Authorized Expert Network Training
Router Education
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Mid-size companies who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
24-Hour Microsoft Windows and UNIX Specialist
Windows, UNIX, Solaris Integration Support
Progent can assist your company to plan and execute a smooth migration from a UNIX-powered IT system to a network based on Windows and capable of running Microsoft's familiar office productivity suites, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application experts can show you how to guard your data and reduce business disruption by developing an effective transition strategy that preserves your current assets in UNIX software and infrastructure. UNIX-to-Windows transition support services available from Progent include analysis of existing infrastructure, transition strategy and validation, MS Exchange migration expertise, data and application transition, and processor and mass storage migration and economization.
Network Monitoring Remote Consulting
Remote Monitoring and Reporting Consulting
Even if your business has a small network services group and a limited technology budget, your information system can still feature the same high availability and performance that once needed a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-premier network consultants, the most recent network management software for proactive monitoring and threshold alarms, and economical service programs such as a help desk call center to keep your vital network applications and servers up and running.
CCIE Certified Meraki MS 200 Series Switch Online Troubleshooting
IT Consulting Meraki MS 400 Series Switch
Cisco's Meraki MS family of access and distribution switches are intended for sites ranging from small branches to campuses. Progent's Cisco-certified consultants offer cost-effective online consulting to assist you to plan and implement a productive network architecture that incorporates Meraki MS switches, streamline network administration with Meraki's cloud-based management tools, define policies to maintain security, create and validate a disaster preparedness plan, and resolve issues related to any facet of your Meraki ecosystem. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to build a cohesive networking infrastructure.
Top WatchGuard Firebox M470 Firewall Security Organization
WatchGuard SSL VPN Security Auditor
Progent provides consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and maintain a WatchGuard Firewall appliance that fits your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate smoothly to modern WatchGuard firewall solutions.
MSP360 Exchange Mailbox Backup Technical Support Services
MSP360 Ultimate Backup Consultant
Progent can help your company to design, implement and troubleshoot a backup solution built around MSP360 technology. MSP360 offers file or image backup/recovery for virtual machines and physical computers, supports all leading public clouds, and permits you to create a data protection ecosystem with a low Recovery Time Objective and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to prevent data loss resulting from user mistakes, computer errors, ill-intentioned users, and external attacks like ransomware.
Top Rated Windows Server 2012 R2 Active Directory Consultancy
Windows Server 2012 R2 Multitenancy Troubleshooting
Progent's certified professionals can help you to assess the business value of Windows Server 2012 R2 for your organization, create pilot systems and migration strategies, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support staff, develop a corporate-wide security strategy, automate IT administration, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Azure Resource Manager Consultant Services
Microsoft Certified Partner Engineers Azure and SharePoint integration
Progent can help small companies to move any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower hardware investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to evaluate the advantages and limitations of various cloud computing architectures supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises apps and resources and make sure that you sidestep the common errors small organizations make when migrating to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN connections and to integrate iPhones and iPads and Google Android handhelds.
Supplemental Call Center Network Engineer
Setup and Support Co-managed Help Desk
Progent's Microsoft and Cisco authorized experts provide three service programs to help medium-size and large businesses develop an efficient and successful in-house Computer Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process study and enhancement, executive reporting, education of internal personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help organizations analyze the various top level Help Desk software packages on the market and determine what packages might be too costly, lack key functions, or align poorly with your company's business goals. Progent also provides temporary staffing for organizations who want to augment their in-house Help Desk team for occasional tasks or to substitute for absent or incapacitated personnel.
Engineer Microsoft Teams firewall
Engineer Microsoft Teams VoIP
Progent can assist you to design a migration to Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud-based or hybrid deployment of Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.
Windows Server 2012R2 Live Migration Technical Support Services
24/7/365 Windows 2012 R2 On-site Technical Support
Progent's certified consultants can help you to evaluate the business value of Windows Server 2012 R2 for your company, develop test systems and rollout plans, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support team, develop an enterprise-wide security plan, automate network management, help with creating applications, and generate and test a disaster recovery/business continuity plan.
Sales Office Troubleshooting
Branch Office Configuration
Years of experience providing Microsoft expertise and Cisco network consulting has enabled Progent to develop an unmatched ability for serving branch offices that require IT help with the responsiveness common to with small companies but which offers effective client interaction, complete documentation, and adherence to enterprise IT standards. If your corporation maintains a sales office located anywhere in or any region covered by Progent's consultants, Progent can provide a wide range of in-person and remote network support services and system architecture assistance.
Desktop Update Automation Support Companies
VMware Workspace ONE Outsource
Progent's network consultants can assist you to automate desktop update and patch deployment by delivering support for management solutions like System Center Configuration Manager, Systems Management Server 2003, and Windows Server Update Services (WSUS).
Network Consultation Endpoint Management
Desktop and Mobile Device Management Tech Support Outsource
Progent's network consultants can assist your company to automate desktop PC software update deployment by delivering support for administration tools such as Microsoft System Center Configuration Manager, Systems Management Server 2003, and Windows Server Update Services.
Cisco Security Integration
Cisco PIX Firewall Migration Technology Consulting Services
Cisco's PIX 500 firewalls have been discontinued and Cisco may no longer support these devices. Progent still provides technical support for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can also help you determine whether to migrate to more current firewall technology available from Cisco. Progent's Cisco-certified experts can help you design and carry out an efficient upgrade to Cisco ASA 5500-X firewalls based on leading practices.
Microsoft 365 Yammer Integration Online Support Services
Microsoft 365 SharePoint Online Integration Online Consulting
Progent can help you to evaluate the many subscription options offered with Microsoft 365, formerly branded Office 365, and integrate your information network with Microsoft 365 so you realize maximum business value. Progent supports multi-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and maintain hybrid networks that transparently integrate on-premises and cloud resources.
Cisco VPN Remote Support Services
24x7x365 Cisco Virtual Private Network Online Support
Cisco's security and remote access solutions for small to mid-size businesses represent a complete array of manageable security hardware and software to help protect your entire information system. Cisco's Virtual Private Network product family includes switches, firewalls, and Virtual Private Network access concentrators. Progent's professional consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who can help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that align most closely with your business goals.
ransomware cryptoworm recovery Technology Professional
Spora ransomware recovery Specialist
Progent's experienced ransomware recovery experts can assist you to restore an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
ProSight IT Management Outsourcing Consultants
Consulting Services Network Management Outsourcing for Small Businesses
Progent's ProSight family of managed IT services are intended to provide organizations who have minimal in-house network support teams with affordable access to world-class management platforms and technical experts. Advantages of the ProSight line of managed IT services include predictable network maintenance costs, smart automation of routine administrative tasks, continual absorption of new technology, smooth migration from older technology to current solutions, improved fit between computer technology with strategic objectives, guidance from veteran IT consultants, and allowing management to concentrate on business rather than fast-evolving network technology.
Microsoft 365 OneNote Integration Consultant Services
Microsoft 365 Technology Consulting
Progent can assist your business to understand the many subscription plans offered with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also assist your business to create and maintain hybrid solutions that transparently integrate local and cloud-based products and services.
CCIE Certified Consulting Services wireless IP phone security
Professionals Wi-Fi VoIP phone integration
Cisco's wireless IP phones are hardened Wi-Fi handsets intended for professionals who are on the move within office, warehouse, retail or other venues where management wants user endpoints that offer more control, data security and ruggedness than is possible with the BYOD style of mobile collaboration. Successful integration of Cisco's wireless IP phones typically requires that you configure and optimize numerous components of your wireless infrastructure such as wireless access points, routers, wireless LAN controllers, and network management software. Progent's certified consultants can provide online and on-premises support to help your organization build and maintain a Cisco wireless IP phone deployment by delivering services that range from debugging the set up of an IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.
Microsoft SQL 2008 Server Online Consulting
Configuration SQL Server 2008
SQL Server 2008 delivers powerful, standardized tools to computer experts as well as to network users, lessening the difficulty of creating, deploying, administering, and accessing company data and analytical programs on platforms ranging from mobile devices to enterprise information systems. The complexity and integration demands of Microsoft SQL Server 2008 call for a network consulting firm with hands-on expertise and broad knowledge in designing and building data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
Microsoft Experts Windows 8.1 Backup and Restore Online Support
Microsoft Windows 8.1 Upgrade Small Business Computer Consulting Services
Progent's engineers can provide a variety of consulting services to help organizations of any size to install, administer, and troubleshoot IT systems that include desktops, laptops, tablets, or smartphones powered by Windows 8.1. For enterprise customers, Progent's senior project management consultants can assist to create testing labs to assess Windows 8.1 and plan and execute Windows 8.1 deployment plans based on leading practices.
ProSight Network Management Outsourcing Consultants
Specialist Small Business Managed Services
Progent's ProSight family of managed services are intended to offer businesses who maintain minimal internal IT support teams with low-cost help from world-class management tools and consulting experts. Benefits of Progent's ProSight catalog of managed IT services include flat-rate IT management expenses, automation of common management tasks, ongoing absorption of the latest technology, graceful transition from older systems to modern solutions, close fit between computer technology with business objectives, guidance from seasoned network consultants, and freeing up management to concentrate on business issues rather than fast-evolving network technology.
Remote Microsoft 365 integration with on-premises environments Remote Support
Microsoft 365 Exchange migration Professional
Microsoft has made a strong effort to enable seamless hybrid environments that integrate Microsoft 365 and local Exchange deployments. This permits you to have some Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consultants can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange solution. Progent's Exchange consultants can provide as-needed expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Exchange solution is carried out on time and within budget.
Consultancy Redhat Linux
Gentoo Linux Remote Technical Support
Progent's Linux support services offer small and mid-size businesses and software developers assistance with managing and supporting Linux systems that coexist with Microsoft-based networks. Progent offers your business contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad array of experience offers you a convenient one-stop consulting firm to show you how to create and maintain a secure and reliable cross-platform connectivity and communications infrastructure that allows Linux and Microsoft interoperability by combining MS Windows with major Linux platforms including RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Penetration Testing Security Contractor
Network Intrusion Penetration Testing PEN Testing
Progent's certified cybersecurity experts can perform NodeZero-based threat assessments to verify your security defense systems and policies are correctly configured and effective.
Amazon MWS Programming Companies
Amazon Marketplace Web Service development Integration
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can broaden their reach, lower their cost of sales, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and speed up your return on investment.
Amazon EC2 mobility Contract Development
Amazon S3 backup Design Firms
Progent offers cost-effective remote consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, readiness assessment, system design and review, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security strategies.
Lync Server 2013 and SQL Server Consultancy
Best Lync Server 2013 topology Technology Professional
Progent's consultants can assist you to assess the benefits of Lync Server for your business and can assist you to design and execute a rollout of Microsoft Lync Server 2010 that consolidates the control of Instant Messaging and Presence and increases the productivity of your in-house employees, at-home workers, and mobile workforce. Progent can also help your company to perform a smooth upgrade to Lync Server 2010 from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Microsoft Lync Server with Exchange, SharePoint Server, and SQL Server, show you how to run Lync Server to enhance the collaborative capabilities of Microsoft Office programs, and provide training and ongoing support for Lync Server and other Microsoft platforms.
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