Crypto-Ransomware : Your Crippling Information Technology Catastrophe
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a modern cyber pandemic that poses an enterprise-level threat for organizations unprepared for an assault. Multiple generations of ransomware such as Reveton, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for a long time and still cause harm. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, along with frequent as yet unnamed newcomers, not only do encryption of on-line information but also infiltrate most available system protection. Files synched to cloud environments can also be encrypted. In a poorly designed environment, this can render automated restore operations impossible and basically sets the network back to square one.

Getting back on-line programs and data following a crypto-ransomware intrusion becomes a sprint against the clock as the victim fights to stop the spread and clear the ransomware and to restore enterprise-critical activity. Because ransomware takes time to replicate, attacks are usually launched during weekends and nights, when penetrations in many cases take more time to identify. This multiplies the difficulty of rapidly marshalling and organizing a qualified response team.

Progent makes available a range of support services for protecting Valencia businesses from ransomware events. Among these are staff education to help identify and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based threat defense to detect and extinguish zero-day malware assaults. Progent in addition offers the services of experienced ransomware recovery engineers with the skills and perseverance to rebuild a compromised network as quickly as possible.

Progent's Crypto-Ransomware Restoration Services
Following a ransomware penetration, sending the ransom demands in Bitcoin cryptocurrency does not ensure that cyber criminals will return the codes to decipher any of your files. Kaspersky Labs determined that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The other path is to re-install the mission-critical parts of your IT environment. Without access to full data backups, this calls for a broad range of skills, professional project management, and the willingness to work continuously until the job is done.

For decades, Progent has provided expert Information Technology services for companies across the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have been awarded high-level industry certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have earned internationally-renowned industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience in accounting and ERP software solutions. This breadth of experience gives Progent the capability to knowledgably understand critical systems and integrate the remaining components of your network system after a crypto-ransomware penetration and rebuild them into a functioning system.

Progent's ransomware team of experts has powerful project management systems to coordinate the complex recovery process. Progent understands the importance of acting quickly and in concert with a customer's management and Information Technology staff to prioritize tasks and to put key systems back on-line as soon as possible.

Customer Story: A Successful Crypto-Ransomware Incident Response
A customer escalated to Progent after their network was taken over by the Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean state cybercriminals, possibly adopting algorithms exposed from the United States NSA organization. Ryuk attacks specific organizations with little room for disruption and is among the most profitable incarnations of ransomware. Well Known targets include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing company headquartered in Chicago and has about 500 workers. The Ryuk event had shut down all company operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the time of the intrusion and were eventually encrypted. The client was pursuing financing for paying the ransom (in excess of $200,000) and hoping for the best, but in the end engaged Progent.

"I can't thank you enough about the help Progent gave us throughout the most critical period of (our) businesses existence. We most likely would have paid the cyber criminals if it wasn't for the confidence the Progent team afforded us. The fact that you were able to get our e-mail system and key applications back into operation in less than seven days was something I thought impossible. Every single expert I worked with or messaged at Progent was urgently focused on getting us back on-line and was working 24/7 on our behalf."

Progent worked with the client to rapidly identify and assign priority to the mission critical applications that needed to be recovered to make it possible to continue company operations:

  • Windows Active Directory
  • Electronic Messaging
  • Financials/MRP
To begin, Progent followed AV/Malware Processes penetration mitigation best practices by stopping the spread and clearing infected systems. Progent then started the process of bringing back online Microsoft Active Directory, the foundation of enterprise networks built upon Microsoft technology. Exchange email will not function without Active Directory, and the client's MRP software leveraged Microsoft SQL Server, which needs Active Directory services for access to the data.

Within two days, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then assisted with reinstallations and hard drive recovery of key servers. All Microsoft Exchange Server data and configuration information were usable, which accelerated the restore of Exchange. Progent was able to assemble non-encrypted OST files (Outlook Email Offline Folder Files) on various workstations to recover mail data. A not too old off-line backup of the businesses manufacturing systems made it possible to return these essential applications back servicing users. Although a large amount of work needed to be completed to recover completely from the Ryuk attack, critical systems were recovered quickly:

"For the most part, the production operation never missed a beat and we made all customer deliverables."

During the next month key milestones in the restoration process were achieved through close cooperation between Progent consultants and the client:

  • Internal web applications were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million historical messages was brought on-line and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were fully restored.
  • A new Palo Alto 850 firewall was set up.
  • Nearly all of the user workstations were functioning as before the incident.

"So much of what happened in the initial days is mostly a fog for me, but my team will not forget the care each and every one of you put in to help get our company back. I have been working with Progent for the past ten years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered. This event was the most impressive ever."

A possible company-ending catastrophe was dodged due to hard-working professionals, a wide array of knowledge, and tight teamwork. Although in hindsight the crypto-ransomware virus attack described here would have been disabled with up-to-date cyber security technology and ISO/IEC 27001 best practices, user and IT administrator education, and well designed incident response procedures for information protection and keeping systems up to date with security patches, the fact remains that government-sponsored cyber criminals from China, Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware incident, feel confident that Progent's team of professionals has extensive experience in ransomware virus defense, mitigation, and data disaster recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), thanks very much for allowing me to get rested after we got past the most critical parts. All of you did an impressive effort, and if anyone that helped is in the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Valencia
For ransomware system recovery consulting in the Valencia metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    If you want to revamp your production web site, build internal websites for purposes such as human resources or worker training, design a powerful web presence for a new venture, or write enterprise-class, data-driven specialized web applications, Progent can supply talented and proven web designers. Progent's experts can also help you design and manage a safe, robust server and communications infrastructure, including remote and wireless connectivity, to support your web solutions.

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    Progent's Check Point consultants can help you choose and deploy Check Point Firewall and VPN software and appliances based on Check Point's security platform to provide an affordable and efficient security solution for your information network. Progent can also show you how to integrate other Check Point products including ZoneAlarm and Check Point Series 80 appliances with security solutions from other suppliers and provide a central stop for continuing network support, administration, training, and consulting services.

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    Progent's Linux support services offer small companies and developers assistance with administering and supporting Linux computers that operate with Microsoft-based networks. Progent can give your organization access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise offers you an easy single source to help you create and manage a protected and reliable mixed-platform network and communications environment that supports Linux and Microsoft coexistence by combining Windows with leading Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Dynamics GP/Great Plains software offers analysis and reporting features that let you track all business processes, revenues and spending, and sales patterns with built-in drill-down, query, and reporting capabilities. Progent's Dynamics GP reporting consulting services can help you create reports that allow you to analyze your business more thoroughly, converting uncooked data into useful management information. Progent can enhance your reporting and analytics by offering Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to offer specialized line-of-business application development and web commerce solutions that work seamlessly with Dynamics GP/Great Plains.

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    If your business runs a UNIX or Linux network or a multi-OS network, Progent's CISM and CISSP-premier consultants can assist your whole organization in a wide array of security areas such as security management practices, security design and strategies, access control systems and methodology, software development security, business processes security, hardware security, telecommunications, infrastructure and web security, and business continuity planning. CISA and CISM stipulate the fundamental skills and worldwide standards of performance that information security professionals are expected to master. These certification give executive management the confidence that consultants who have earned their CISM or ISSAP qualification have the experience and theory to deliver world-class security support and engineering help.

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    The Help Desk support delivery structure adopted by Progent gives small companies an affordable alternative to reliance on freelance service individuals by offering extensive technical knowledge shared by multiple support teams, optional round-the-clock access to emergency help, escalation capability to top-level experts for handling the most difficult problems, support consistency and reliability, quick follow through overseen by veteran IT service managers, a selection of easy-to-use techniques for requesting service jobs, and excellent progress visibility made possible by trouble ticket tracking and available through a web portal.

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    Fortinet next-generation firewalls (NGFWs) are leaders in offering top throughput for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist you to configure your Fortinet security appliances to protect your IT resources at the network edge, within the data center, at branch locations, and at the cloud edge.

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    Progent's ProSight Email Guard uses the technology of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.

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    Progent's Cisco VoIP phone and video IP phone experts can help your business to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Unified CM Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM applications that include Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, deploying ISR routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

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    Progent offers the guidance of a CRISC-certified risk management consultant to assist your company to design and deploy an enterprise risk management solution based on best practices promoted by CRISC and geared to align with your company's risk appetite, business objectives, and budgetary guidelines.

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    Progent's Windows consulting experts can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from any older version of Windows. Remote and onsite evaluation and upgrade support for Windows 10 available from Progent's consultants include Return on Investment estimates, project management, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, telecommuter access, data and identity security, streamlined provisioning and management, infrastructure design, wired/wireless convergence, business continuity planning, group and personal training for network management staff and users, and ongoing Call Center support services.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies more than a quarter century of background assisting manufacturing and distribution organizations to manage complicated supply chains and streamline key business processes to bring products to market quickly and adhere to customer schedules consistently. Progent offers the skills of an ERP specialist with over two decades of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or on-premises services that can range from occasional guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include installation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.

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    For small and midsize businesses, network security and compliance is excessively complicated to master but too risky to ignore. The world's biggest enterprises have been hacked, and the top cloud services have occasionally been knocked out. It looks as though there's no place to run. Progent makes it affordable for small and midsize companies to implement vital security tasks successfully by providing the benefit of billed time to the closest minute with no minimum billing for remote support. This means you can have access to a world-class computer consultant to deliver just the help you need whenever you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any level of system security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and designing a complete security strategy.

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  • Les Kent has a 35-year history of successful technology integration, business administration, sales, and operations. He has demonstrated a knack for developing elegant information technology solutions in his roles as as a system designer, programmer, project manager, implementation expert, and problem solver for small companies, start-ups, and global corporations.

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    Microsoft Windows Server Update Services enables information technology administrators to deploy and monitor the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, IT staff can completely and easily manage the installation of patches that are published via Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring user's computers, establishing the Group Policy parameters, and making sure your Microsoft WSUS GPO is linked to an Active Directory container appropriate for your network environment.

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    Lync 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and public switched telephone network (PSTN) calling. Microsoft Lync Server 2010 can enhance the capability of Exchange Server, SharePoint and Office desktop or Microsoft 365 and simplify management via integration with Active Directory. Lync 2010 can also reduce expenses by doing away with VoIP hardware and subscription fees, PBX gear, or legacy video conferencing technology. Progent's certified unified communications consultants offer online and on-premises support services to assist your company to maintain and repair your existing Lync 2010 environment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist you to design and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.

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    Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business benefits of migrating to SQL Server 2017 and can help your organization to design and implement a cost-effective migration of your current SQL Server environment to any deployment model including onsite, cloud-based, or hybrid. Progent's consultants offer online or onsite support ranging from as-needed architecture assessment or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is carried out on time and within budget.

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