Crypto-Ransomware : Your Crippling IT Nightmare
Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyberplague that poses an enterprise-level danger for organizations poorly prepared for an attack. Different iterations of ransomware like the Dharma, WannaCry, Locky, Syskey and MongoLock cryptoworms have been replicating for years and still inflict havoc. Modern strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with frequent unnamed viruses, not only do encryption of online critical data but also infiltrate most accessible system protection. Files replicated to cloud environments can also be encrypted. In a poorly architected data protection solution, it can render automatic restore operations hopeless and effectively knocks the datacenter back to zero.

Recovering services and data after a crypto-ransomware intrusion becomes a race against time as the targeted business tries its best to contain and eradicate the crypto-ransomware and to restore mission-critical activity. Due to the fact that crypto-ransomware requires time to replicate, attacks are often sprung during nights and weekends, when successful penetrations tend to take more time to identify. This multiplies the difficulty of rapidly assembling and organizing a capable mitigation team.

Progent has an assortment of solutions for securing Valencia organizations from ransomware events. These include team member training to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring for remote monitoring and management, plus setup and configuration of the latest generation security solutions with machine learning technology to quickly identify and disable zero-day threats. Progent also can provide the services of experienced crypto-ransomware recovery professionals with the track record and commitment to rebuild a compromised network as urgently as possible.

Progent's Ransomware Restoration Services
Subsequent to a ransomware penetration, even paying the ransom demands in cryptocurrency does not ensure that cyber criminals will provide the keys to decrypt any or all of your information. Kaspersky Labs estimated that 17% of ransomware victims never restored their data after having paid the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The fallback is to piece back together the critical components of your Information Technology environment. Without access to full data backups, this calls for a wide range of IT skills, professional project management, and the ability to work continuously until the job is complete.

For decades, Progent has made available certified expert Information Technology services for businesses across the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise in financial systems and ERP applications. This breadth of experience provides Progent the capability to efficiently understand necessary systems and organize the surviving components of your IT environment after a ransomware penetration and assemble them into an operational system.

Progent's recovery team of experts deploys top notch project management systems to coordinate the complex recovery process. Progent appreciates the urgency of working rapidly and together with a customer's management and Information Technology resources to prioritize tasks and to put key services back on line as fast as possible.

Client Case Study: A Successful Ransomware Intrusion Restoration
A small business contacted Progent after their network was penetrated by Ryuk ransomware. Ryuk is believed to have been created by North Korean state sponsored criminal gangs, possibly using techniques exposed from the U.S. NSA organization. Ryuk attacks specific businesses with little tolerance for operational disruption and is among the most lucrative examples of ransomware viruses. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing business located in the Chicago metro area and has about 500 workers. The Ryuk penetration had frozen all company operations and manufacturing processes. Most of the client's system backups had been directly accessible at the beginning of the intrusion and were eventually encrypted. The client considered paying the ransom demand (more than $200K) and wishfully thinking for the best, but ultimately made the decision to use Progent.


"I cannot thank you enough in regards to the care Progent provided us throughout the most fearful period of (our) businesses life. We may have had to pay the Hackers except for the confidence the Progent group gave us. That you could get our e-mail system and key applications back on-line faster than a week was earth shattering. Each expert I spoke to or communicated with at Progent was totally committed on getting our system up and was working at all hours to bail us out."

Progent worked together with the client to quickly assess and prioritize the essential applications that needed to be restored in order to resume departmental functions:

  • Microsoft Active Directory
  • Microsoft Exchange Email
  • Accounting and Manufacturing Software
To begin, Progent followed Anti-virus incident response best practices by stopping the spread and cleaning up infected systems. Progent then started the task of recovering Windows Active Directory, the key technology of enterprise environments built upon Microsoft Windows technology. Exchange messaging will not operate without Active Directory, and the businesses' financials and MRP system leveraged SQL Server, which depends on Active Directory services for authentication to the databases.

In less than 48 hours, Progent was able to recover Windows Active Directory to its pre-attack state. Progent then completed setup and hard drive recovery on needed servers. All Exchange Server data and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to collect non-encrypted OST data files (Microsoft Outlook Offline Folder Files) on staff desktop computers and laptops to recover mail information. A not too old offline backup of the customer's accounting/ERP systems made it possible to recover these required applications back online. Although a large amount of work still had to be done to recover completely from the Ryuk damage, essential systems were restored rapidly:


"For the most part, the production operation was never shut down and we did not miss any customer deliverables."

Over the next couple of weeks critical milestones in the recovery process were achieved in close cooperation between Progent team members and the customer:

  • Self-hosted web sites were returned to operation without losing any data.
  • The MailStore Microsoft Exchange Server exceeding four million historical emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables/Inventory capabilities were 100% functional.
  • A new Palo Alto Networks 850 firewall was installed.
  • Most of the user desktops and notebooks were being used by staff.

"Much of what happened that first week is mostly a fog for me, but I will not soon forget the commitment each of you put in to help get our business back. I've trusted Progent for the past 10 years, possibly more, and each time Progent has shined and delivered. This situation was the most impressive ever."

Conclusion
A likely business catastrophe was averted due to results-oriented professionals, a broad array of IT skills, and tight collaboration. Although in post mortem the ransomware attack described here should have been identified and stopped with modern security systems and best practices, staff training, and appropriate incident response procedures for data protection and proper patching controls, the fact is that state-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware virus, feel confident that Progent's team of experts has extensive experience in ransomware virus blocking, remediation, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thank you for making it so I could get some sleep after we made it over the first week. Everyone did an amazing job, and if anyone that helped is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Valencia
For ransomware cleanup expertise in the Valencia metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Microsoft-certified consultants can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any earlier version of Microsoft Windows. Online and on-premises assessment and migration support for Windows 10 provided by Progent's consultants include ROI analysis, project supervision, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, teleworker access, security and compliance, streamlined provisioning and management, network infrastructure design, Wi-Fi support, business continuity planning, custom training for IT support staff and end users, and ongoing consulting support.

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    The complexity and integration demands of Microsoft Windows Servers calls for a network consulting team with practical experience and broad familiarity with designing and building cohesive, end-to-end network technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your business objectives. Progent's IT support can help you with planning, deploying, administering, and troubleshooting Windows Server solutions that maximize the business value of your computer network. Progent's consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other desktop clients.

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    Windows Server 2008 is an important step forward in making IT systems more secure and fault tolerant, easier to virtualize and administer, higher performing, and able to provide an improved platform for web publishing. Progent can help your company get the most from the improvements built into Microsoft Windows Server 2008 by providing consulting, troubleshooting, education, staffing, network monitoring, and security expertise.

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    Outsourcing Meraki Outdoor Wi-Fi Access Point

    Progent's Cisco Meraki Wi-Fi AP experts offer remote and on-premises support to assist organizations of all sizes to plan, deploy, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can help your business to configure and manage Meraki-based wireless networks for environments that range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive ecosystem that delivers identical access, performance, security, manageability and uptime for wired and wireless clients irrespective of their mobility or device.

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    NetDocuments (NetDocs) is a cloud-based document management system designed specifically for legal workflows. Progent can provide online guidance from NetDocuments consultants who can assist legal departments and law firms to design, configure, manage, optimize, or debug a document management system environment powered by NetDocs.

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    Small Business Network Consulting Firm Problem Escalation Through Teamwork

    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the front lines of network support, performing a broad variety of technical tasks for an extensive array of customers. Each Progent support professional shares a refined set of individual best practices that are incorporated into shared best practices standards that Progent teaches its support staff. This means that you get not just world-class IT help, but also a support engineer with proven methods for using computer knowledge to fix actual network problems quickly.

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    System Center 2016 and Windows 10 Integration Information Technology Consulting

    System Center 2016 delivers important enhancements in the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; unified management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team offers world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

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    Integration Exchange Server 2003

    Progent's Microsoft certified support team can help you design and deploy an efficient in-place Microsoft Exchange 2003 migration plan that minimizes network disruption, simplifies long-term service requirements, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-site migrations, Progent has the background to complete your project quickly and affordably. Progent's Exchange Server 2003 support, repair, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are best aligned to your business goals.

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    Dynamics GP/Great Plains software offers analysis and reporting features that let you monitor all business processes, sales and expenses, and market trends with integrated drill-down, query, and reporting capabilities. Progent's Dynamics GP reporting consulting services can help you create reports that let you understand your business more thoroughly, converting raw data into useful business information. Progent is able to enhance your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to offer custom line-of-business application development and web commerce solutions that work transparently with Dynamics GP/Great Plains.

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    Offsite Workforce Endpoint Management Support Services

    Progent can assist small and medium-size companies to configure efficient remote endpoint management and monitoring platforms for maintaining endpoint devices used by offsite workers.

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    Progent offers the support of a certified VMware VCDX consultant to help you plan, configure, manage and repair VMware vSphere and vCloud-based virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid cloud deployments. Progent can provide world-class expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery.

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  • Award Winning Microsoft SQL 2008 Server Specialists
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    Microsoft SQL Server 2008 offers powerful, familiar tools to computer professionals and network users, reducing the difficulty of creating, integrating, administering, and using enterprise information and database programs on platforms ranging from mobile devices to enterprise information systems. The sophistication and integration requirements of Microsoft SQL Server 2008 call for a network consultant with real-world experience and wide knowledge in planning and deploying data-driven, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Progent is one of the most experienced IT support companies for designing email and messaging solutions based on Exchange 2000. Progent specializes in helping small companies receive the full benefits of Exchange Server 2000 under typical scenarios including upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 management.

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    Progent's temporary staff augmentation services allow businesses to respond to the need for IT support personnel without incurring the costs and hassle that come with identifying and recruiting reliable technical help and without increasing your full-time workforce.


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