Crypto-Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ExpertsCrypto-Ransomware has become an escalating cyberplague that poses an enterprise-level threat for businesses vulnerable to an assault. Versions of crypto-ransomware like the Reveton, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been around for many years and continue to inflict damage. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, as well as more unnamed viruses, not only do encryption of on-line data files but also infect all available system backup. Data replicated to off-site disaster recovery sites can also be corrupted. In a poorly designed environment, this can make automatic recovery impossible and effectively sets the entire system back to square one.

Getting back applications and information following a crypto-ransomware outage becomes a race against the clock as the targeted organization struggles to stop the spread and cleanup the ransomware and to restore mission-critical operations. Because crypto-ransomware requires time to spread, assaults are often launched on weekends and holidays, when penetrations tend to take more time to detect. This multiplies the difficulty of promptly marshalling and coordinating a qualified response team.

Progent has a range of help services for protecting Valencia businesses from ransomware attacks. Among these are team education to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's AI-based threat protection to discover and extinguish zero-day malware attacks. Progent also provides the services of experienced crypto-ransomware recovery engineers with the talent and commitment to restore a compromised network as quickly as possible.

Progent's Ransomware Restoration Help
Following a crypto-ransomware event, paying the ransom in Bitcoin cryptocurrency does not provide any assurance that criminal gangs will provide the needed keys to decrypt any or all of your files. Kaspersky estimated that 17% of ransomware victims never recovered their files even after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the typical crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The alternative is to piece back together the key elements of your IT environment. Without the availability of full information backups, this calls for a broad range of IT skills, top notch project management, and the willingness to work non-stop until the task is completed.

For two decades, Progent has made available professional Information Technology services for companies throughout the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have attained top industry certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have garnered internationally-renowned industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has experience in accounting and ERP software solutions. This breadth of experience affords Progent the skills to quickly identify necessary systems and consolidate the remaining components of your Information Technology environment following a crypto-ransomware event and rebuild them into a functioning network.

Progent's ransomware group uses powerful project management tools to coordinate the complex recovery process. Progent appreciates the urgency of working rapidly and in concert with a client's management and Information Technology resources to assign priority to tasks and to get the most important services back on-line as fast as humanly possible.

Client Story: A Successful Crypto-Ransomware Attack Response
A small business hired Progent after their organization was attacked by the Ryuk ransomware. Ryuk is believed to have been launched by North Korean state cybercriminals, suspected of using techniques leaked from the United States National Security Agency. Ryuk goes after specific organizations with little or no tolerance for operational disruption and is one of the most profitable versions of ransomware. High publicized victims include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing business based in Chicago with about 500 employees. The Ryuk attack had paralyzed all company operations and manufacturing processes. Most of the client's system backups had been online at the beginning of the attack and were eventually encrypted. The client considered paying the ransom demand (in excess of two hundred thousand dollars) and wishfully thinking for good luck, but in the end utilized Progent.

"I cannot thank you enough about the expertise Progent provided us during the most critical time of (our) businesses existence. We would have paid the cybercriminals if it wasn't for the confidence the Progent experts provided us. That you were able to get our e-mail system and critical servers back into operation in less than a week was something I thought impossible. Every single person I interacted with or communicated with at Progent was laser focused on getting our company operational and was working 24/7 on our behalf."

Progent worked together with the client to quickly get our arms around and prioritize the mission critical services that needed to be addressed to make it possible to restart business operations:

  • Active Directory (AD)
  • Microsoft Exchange Server
  • MRP System
To start, Progent followed ransomware penetration mitigation best practices by halting the spread and performing virus removal steps. Progent then began the task of restoring Active Directory, the foundation of enterprise systems built upon Microsoft technology. Microsoft Exchange Server messaging will not function without AD, and the client's accounting and MRP system used SQL Server, which requires Active Directory for authentication to the databases.

In less than two days, Progent was able to re-build Active Directory services to its pre-attack state. Progent then assisted with setup and hard drive recovery on key applications. All Exchange Server schema and attributes were intact, which accelerated the rebuild of Exchange. Progent was able to assemble intact OST files (Outlook Email Off-Line Data Files) on staff workstations in order to recover mail data. A not too old offline backup of the customer's financials/ERP systems made them able to recover these required programs back on-line. Although significant work was left to recover completely from the Ryuk attack, critical services were recovered rapidly:

"For the most part, the manufacturing operation never missed a beat and we did not miss any customer sales."

During the following month critical milestones in the recovery project were made through close cooperation between Progent engineers and the client:

  • In-house web sites were returned to operation without losing any information.
  • The MailStore Server containing more than 4 million historical emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/AR/Inventory functions were 100% recovered.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Most of the user workstations were operational.

"A lot of what went on during the initial response is nearly entirely a fog for me, but we will not soon forget the commitment each and every one of your team put in to give us our business back. I've been working together with Progent for the past 10 years, possibly more, and every time Progent has outperformed my expectations and delivered as promised. This event was a testament to your capabilities."

A probable company-ending catastrophe was dodged due to hard-working professionals, a broad array of IT skills, and tight teamwork. Although in analyzing the event afterwards the crypto-ransomware incident described here could have been identified and blocked with modern security technology and best practices, staff education, and well designed incident response procedures for information backup and applying software patches, the reality is that government-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware incursion, feel confident that Progent's roster of professionals has extensive experience in ransomware virus blocking, mitigation, and information systems restoration.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), I'm grateful for allowing me to get rested after we got through the first week. Everyone did an fabulous job, and if anyone that helped is around the Chicago area, dinner is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Valencia
For ransomware cleanup consulting in the Valencia metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Microsoft-certified experts have two decades of experience providing e-mail and unified telecommunications/email solutions for companies. Progent offers affordable Microsoft Exchange 2007 Server support services to strengthen email security and virus defense, provide fault tolerant email, and implement remote and wireless email connectivity. Progent's Microsoft Exchange help and support offerings can aid you in designing and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent can assist your business in any and all phases of your migration to Microsoft Exchange 2016 including planning high availability infrastructure for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines (VMs), databases and logs; setting up HLB for fault-tolerant CAS services; planning, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

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    Progent can provide small businesses with an information management expert who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you deploy appropriate technology to enhance business operations so they match more closely with your corporate objectives. Your company can develop and implement a well conceived information technology strategy without incurring the expense of a full-time Chief Information Officer.

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    Progent's managed services for patch management offer organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, endpoints printers and scanners, infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things (IoT) devices such as alarms and health monitors.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, optimizing and repairing System Center Operations Manager environments and offer organizations of all sizes advanced remote or onsite consulting services for SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric as well as both Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to help you to fix critical problems detected by SCOM 2012.

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    Progent can provide cost-effective online support for all editions of Office Access including desktop and browser-based versions and offers expert assistance for Access application programming, database conversion, performance optimization, report design, and troubleshooting. Progent also can provide tailored online training for Access application development and database management.

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    The new ASA 5500-X Series of firewalls with Firepower Services provide significantly more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can help your company to maintain your existing PIX or Cisco ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, configure, optimize, manage and debug firewall solutions built on ASA firewalls with Firepower Services.

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    Progent has two decades of background helping small and medium-size businesses to design, deploy, tune, manage, and troubleshoot IT networks that incorporate at-home workers.

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    Internet Security and Acceleration Server 2006 is a multi-functional gateway that provides a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching solution for securing the Internet-facing networks of any organization against a broad range of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 support professionals can help you plan, cost-justify, pilot, implement, configure and support the any version of ISA Server on your information system.

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  • SMS Server 2003 Migration Online Support Services
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    Systems Management Server 2003 provides added capability for change and configuration management of Windows-powered systems through SMS Feature Packs. Feature Packs reduce the net administrative expense of managing and configuring software by making it easier to install system images, manage mobile devices, and operate management utilities. In addition to alerting you about techniques to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and implement IT tasks that cover areas that Feature Packs are intended to streamline. Progent's migration and update services can lower spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless engineers can help you define sensible processes and policies to manage handheld computers and smart mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you develop a security plan that includes standards, processes and technologies to keep your IT computer system protected.

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