Ransomware : Your Feared Information Technology Catastrophe
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a modern cyber pandemic that represents an existential danger for businesses of all sizes vulnerable to an assault. Multiple generations of crypto-ransomware such as Dharma, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been replicating for years and continue to cause destruction. Newer versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, along with additional unnamed malware, not only do encryption of on-line data but also infiltrate all configured system protection. Files synched to off-site disaster recovery sites can also be ransomed. In a poorly architected system, it can make automatic restoration useless and effectively knocks the network back to square one.

Retrieving services and information after a ransomware event becomes a sprint against the clock as the targeted business tries its best to stop lateral movement and remove the ransomware and to restore business-critical activity. Because ransomware requires time to move laterally, penetrations are often launched on weekends and holidays, when penetrations typically take longer to identify. This multiplies the difficulty of rapidly marshalling and orchestrating a knowledgeable mitigation team.

Progent makes available a range of help services for protecting Valencia enterprises from ransomware attacks. These include staff education to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based cyberthreat defense to identify and quarantine zero-day malware attacks. Progent in addition provides the assistance of veteran ransomware recovery engineers with the skills and commitment to reconstruct a compromised environment as soon as possible.

Progent's Crypto-Ransomware Restoration Help
After a ransomware attack, even paying the ransom demands in Bitcoin cryptocurrency does not guarantee that distant criminals will provide the keys to unencrypt any of your information. Kaspersky ascertained that 17% of ransomware victims never restored their information even after having sent off the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the usual crypto-ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The fallback is to re-install the mission-critical parts of your Information Technology environment. Without the availability of full data backups, this requires a broad complement of IT skills, professional team management, and the ability to work non-stop until the job is over.

For two decades, Progent has made available professional Information Technology services for businesses across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have been awarded advanced certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have garnered internationally-recognized certifications including CISA, CISSP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent also has expertise in financial management and ERP applications. This breadth of experience gives Progent the ability to rapidly identify necessary systems and organize the remaining components of your Information Technology environment after a ransomware event and rebuild them into a functioning system.

Progent's ransomware team utilizes best of breed project management systems to coordinate the sophisticated recovery process. Progent appreciates the urgency of acting swiftly and in concert with a customer's management and IT team members to assign priority to tasks and to put critical applications back on-line as fast as humanly possible.

Client Story: A Successful Crypto-Ransomware Attack Response
A small business engaged Progent after their organization was attacked by Ryuk ransomware virus. Ryuk is thought to have been deployed by North Korean state criminal gangs, possibly using approaches exposed from America's NSA organization. Ryuk goes after specific organizations with limited room for disruption and is one of the most profitable versions of ransomware viruses. Major victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company located in Chicago and has around 500 workers. The Ryuk attack had shut down all essential operations and manufacturing processes. The majority of the client's data protection had been on-line at the time of the attack and were damaged. The client considered paying the ransom demand (in excess of two hundred thousand dollars) and praying for the best, but in the end made the decision to use Progent.


"I cannot say enough in regards to the expertise Progent gave us throughout the most stressful time of (our) company's survival. We most likely would have paid the hackers behind this attack if it wasn't for the confidence the Progent experts gave us. The fact that you could get our messaging and key servers back on-line sooner than a week was earth shattering. Every single staff member I worked with or communicated with at Progent was hell bent on getting us operational and was working breakneck pace to bail us out."

Progent worked hand in hand the customer to quickly identify and assign priority to the most important areas that had to be addressed to make it possible to continue company functions:

  • Active Directory (AD)
  • Microsoft Exchange Email
  • MRP System
To start, Progent adhered to AV/Malware Processes incident mitigation industry best practices by isolating and performing virus removal steps. Progent then began the steps of bringing back online Active Directory, the foundation of enterprise systems built upon Microsoft technology. Microsoft Exchange Server email will not function without Active Directory, and the client's accounting and MRP system utilized SQL Server, which requires Active Directory for authentication to the data.

In less than two days, Progent was able to recover Active Directory to its pre-virus state. Progent then completed setup and hard drive recovery on needed applications. All Exchange Server data and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to locate local OST data files (Outlook Email Off-Line Folder Files) on staff desktop computers to recover mail messages. A not too old off-line backup of the customer's accounting/ERP systems made it possible to return these vital applications back servicing users. Although major work remained to recover totally from the Ryuk virus, essential systems were restored rapidly:


"For the most part, the manufacturing operation ran fairly normal throughout and we did not miss any customer deliverables."

Over the next few weeks critical milestones in the restoration process were made through close collaboration between Progent consultants and the customer:

  • In-house web applications were returned to operation without losing any data.
  • The MailStore Microsoft Exchange Server exceeding four million archived emails was spun up and available for users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control functions were fully functional.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Nearly all of the user workstations were operational.

"A huge amount of what transpired that first week is mostly a fog for me, but I will not forget the countless hours all of your team put in to give us our business back. I've been working together with Progent for at least 10 years, maybe more, and every time I needed help Progent has come through and delivered as promised. This time was a testament to your capabilities."

Conclusion
A likely business extinction disaster was avoided through the efforts of top-tier professionals, a wide array of subject matter expertise, and close collaboration. Although in post mortem the ransomware virus incident described here should have been prevented with advanced security systems and recognized best practices, user and IT administrator training, and well designed security procedures for data protection and keeping systems up to date with security patches, the fact is that state-sponsored hackers from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a crypto-ransomware virus, feel confident that Progent's team of experts has proven experience in ransomware virus defense, mitigation, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thank you for making it so I could get rested after we got over the most critical parts. Everyone did an impressive effort, and if any of your team is in the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Valencia
For ransomware system recovery consulting services in the Valencia area, call Progent at 800-462-8800 or go to Contact Progent.



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    Even if your company has a minimal network services group and a modest IT budget, your information system can still have the same high reliability and performance that once required a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier IT consultants, the latest network management software for 24x7 monitoring and alerts, and economical service programs such as a help desk service to keep your mission-critical network applications and servers up and running.

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    Progent makes use of the Flexential Tampa data center mainly to deliver private cloud hosting. Progent maintains a group of IT consultants based in the vicinity of Tampa, and Progent also offers online expertise from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior disaster recover planning consultants. Progent can also help you to plan and execute a move to the Flexential data center by providing services like planning system configuration, specifying hardware components, system setup and testing, debugging, setting up online network management, and training your network staff.

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    For replies to common questions concerning becoming a consultant at Progent, see Employment at Progent FAQs.

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    Before Progent's MOM-based solution, system problems were handled reactively, once users complained about them. With the benefit of proactive, computer generated warnings and trend analyses sent by Microsoft Operations Manager, Progent is now able to ward off server troubles before they grow to be critical enough to impact network uptime. Because of MOM, Progent can deal with incipient problems before customers suspect that the problems are there. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to provide small company networks enterprise-class service continuity, security and productivity.

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    Progent's Microsoft Certified professionals offer expert support for enterprise-wide deployments of Microsoft Exchange Server. Progent's consultants can show you how to prepare for multi-site Exchange Server 2007 installations or upgrades and can supply onsite technicians to assist enterprises with installations of Exchange Server 2007 in the or any area covered by Progent's consultants.

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    Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other personal devices.

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    Email Guard from Postini offers constantly updated spam and virus filtering, data filtering, and protection from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and service specialist. If your organization is too small to purchase for a regular Postini license, you can still have access to Postini's Perimeter Manager services via Progent's E-Mail Guard anti-spam and virus protection aggregation offering. Progent's expert email security professionals can show you how to develop an email safety plan that incorporates antispam and virus protection technologies and processes.

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    Progent can provide remote and onsite consulting to help you with any facet of BI reporting ranging from debugging or modernizing applications to designing and deploying an advanced business intelligence solution. Progent's BI consultants can help you to support your current reporting environment, help you to upgrade databases and applications from a legacy reporting product to a current one, and deliver as-needed online mentoring tailored to your individual requirements. Progent's management reporting and analytics consultants offer expertise in all popular BI reporting platforms such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot, Power Query and Power View, Report Designer and Report Builder.

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    E-Mail Guard is Progent's affordable spam filtering and virus defense managed service that offers small businesses world-class defense against spam, viruses, DHA attacks, and other forms of e-mail-based attacks on IT systems. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive suite of web-managed spam filtering and virus defense services that stop email attacks before they can penetrate the company firewall. Perimeter Manager also lets administrators track and manage their email systems, regardless of server vendor, hardware type, or data center location.

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    Progent can assist your IT team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine local resources as well as one or more public clouds. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services that include Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

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    Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.

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    Progent's IT outsourcing support offerings for small companies include planning Server 2003, .NET Server, and BackOffice systems, coordinating migrations Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-premises troubleshooting, fixing stubborn integration issues, and producing a company-wide security plan. Progent can show you how to maximize network reliability and throughput with fault-tolerant technologies, resilient network architecture, and proactive network monitoring. Progent also offers special project help for large-scale upgrades and can help with needs definition, resource inventory, bill of materials production, vendor selection, procurement logistics, and complete documentation. Progent's computer outsourcing help also features training for office productivity software such as Microsoft Office.

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    Microsoft Dynamics GP software offers analysis and reporting capabilities that allow you to track all business processes, revenues and expenses, and market patterns with integrated drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting support expertise can help you create reports that allow you to understand your business more completely, converting uncooked data into useful business information. Progent can improve your reporting and business analysis by offering Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer specialized business software development and eCommerce applications that work transparently with Microsoft Dynamics GP/Great Plains.

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    Progent's Juniper-authorized network consultants can assist your company to plan and implement Juniper Firewall/VPN platforms, optimize and support your infrastructure, and migrate smoothly from discontinued products to the latest releases. Progent's Junos OS engineers can offer expertise with Juniper's flagship network control software to enable you to streamline the administration and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software productss and can assist organizations manage networks that include a mix of Juniper's software platforms.

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    Cisco has designed an extensive array of routers including appliances designed to deliver the security, bandwidth, and availability demanded by organizations ranging from small offices to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and network availability. Progent can show you how to choose and configure Cisco routers to establish a solid foundation for your IT system and to make it easy to grow as you add new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS operating system, including the Cisco 800 family of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.

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    Cisco has developed a full array of routers including appliances designed to provide the protection, bandwidth, and availability required by customers ranging from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and redundant power for improved fault tolerance and network availability. Progent can help you choose and configure Cisco routers to build a reliable infrastructure for your IT system and to make it economical to expand as you add new users, open new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS platform, such as Cisco's 800 series of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Series Routers.

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    Progent's IT outsourcing packages offer economical network support for small companies. Whether it includes planning network infrastructure, creating an internal Help Desk or using an outside one, deploying a new e-mail system, monitoring your system, or creating a web-based business solution, outsourcing your network engineering services can reduce costs and eliminate risks, allowing IT support expenses to grow in a more moderate and controlled manner than is possible by building up a large, all-purpose internal network support staff. Progent's Outsourcing White Paper and flyers tell you how Progent can help you create a protected and highly available system architecture for your critical applications based on Microsoft Windows.

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