Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support staff may take longer to become aware of a breach and are less able to mount a rapid and coordinated defense. The more lateral movement ransomware can manage inside a target's system, the longer it takes to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to complete the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware expert can assist organizations in the Leeds area to locate and isolate breached servers and endpoints and protect undamaged assets from being compromised.

If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Leeds
Current strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any accessible system restores and backups. Files synched to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement fee in exchange for the decryptors needed to unlock scrambled data. Ransomware assaults also try to exfiltrate information and TAs require an extra ransom in exchange for not posting this information on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can be a big issue depending on the sensitivity of the stolen information.

The recovery process subsequent to ransomware attack involves several crucial phases, most of which can proceed concurrently if the response workgroup has enough people with the required skill sets.

  • Quarantine: This time-critical first response requires blocking the lateral progress of ransomware across your network. The longer a ransomware attack is permitted to go unchecked, the longer and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine activities consist of cutting off affected endpoint devices from the network to block the spread, documenting the environment, and securing entry points.
  • System continuity: This covers bringing back the network to a basic useful degree of capability with the least downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also demands the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and line-of-business apps, network topology, and safe remote access management. Progent's recovery team uses state-of-the-art collaboration tools to organize the complicated recovery process. Progent appreciates the urgency of working rapidly, continuously, and in concert with a client's management and network support group to prioritize activity and to put essential services on line again as quickly as possible.
  • Data restoration: The work necessary to restore files damaged by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and what restore techniques are needed. Ransomware assaults can take down critical databases which, if not carefully shut down, may have to be rebuilt from scratch. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical applications depend on Microsoft SQL Server. Some detective work could be required to locate undamaged data. For instance, non-encrypted OST files may exist on staff PCs and notebooks that were not connected at the time of the ransomware assault.
  • Setting up modern AV/ransomware defense: Progent's Active Security Monitoring offers small and medium-sized companies the advantages of the identical AV technology used by many of the world's largest enterprises such as Netflix, Citi, and NASDAQ. By providing in-line malware filtering, identification, mitigation, restoration and analysis in one integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, simplifies administration, and expedites recovery. The next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Activities include establishing the type of ransomware used in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; receiving, reviewing, and using the decryption utility; debugging failed files; building a pristine environment; remapping and connecting drives to match exactly their pre-encryption state; and recovering machines and services.
  • Forensics: This process is aimed at uncovering the ransomware assault's storyline across the targeted network from start to finish. This history of how a ransomware attack travelled through the network helps your IT staff to assess the impact and uncovers gaps in rules or work habits that need to be rectified to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensic analysis is typically assigned a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is vital that other important activities such as operational continuity are executed in parallel. Progent has a large roster of IT and data security experts with the knowledge and experience needed to carry out activities for containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided online and on-premises network services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning software. This scope of skills allows Progent to salvage and integrate the undamaged pieces of your IT environment after a ransomware assault and reconstruct them rapidly into an operational network. Progent has collaborated with top insurance carriers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in Leeds
For ransomware cleanup services in the Leeds metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Windows Server 2008 represents an important advance in making information networks more secure and available, simpler to virtualize and manage, higher performing, and able to provide an improved platform for web hosting and development. Progent can help your business benefit fully from the enhancements incorporated into Windows Server 2008 by providing certified consulting, tech support, training, temporary staffing, network monitoring, and security expertise.

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    If your business does not need immediate remote support but you think you will require assistance with your network soon, you can conserve time and money and ensure that the appropriate IT skill will be ready when you require it by getting in touch with a Progent sales agent and registering as a client. For details, call 800-993-9400 or send email to information@progent.com.

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    For desktop and application virtualization, Progent can provide the support of a Citrix XenDesktop expert who can assist you to design a XenDesktop environment that improves the strategic impact of your IT system; configure XenDesktop technology with your servers, end-user computers, and printers; migrate your existing desktop virtualization software to the latest versions of XenDesktop; and deliver comprehensive remote technical support. Progent can also train your network managers to follow best practices to maintain XenDesktop efficiently.

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