Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when IT personnel are likely to be slower to become aware of a break-in and are least able to mount a quick and forceful defense. The more lateral movement ransomware is able to achieve inside a victim's network, the more time it will require to recover core IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Leeds metro area to identify and quarantine breached devices and protect clean resources from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Leeds
Modern variants of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible system restores and backups. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery almost impossible and effectively throws the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee in exchange for the decryption tools required to unlock encrypted files. Ransomware assaults also try to steal (or "exfiltrate") information and TAs require an additional ransom in exchange for not publishing this data on the dark web. Even if you are able to restore your network to a tolerable date in time, exfiltration can be a big problem according to the nature of the downloaded information.

The recovery work subsequent to ransomware attack has a number of distinct phases, the majority of which can be performed in parallel if the recovery workgroup has a sufficient number of members with the required skill sets.

  • Quarantine: This urgent initial step involves arresting the lateral spread of the attack within your network. The more time a ransomware attack is allowed to go unrestricted, the more complex and more expensive the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine processes include isolating infected endpoint devices from the rest of network to block the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the network to a minimal acceptable level of capability with the least delay. This process is usually the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also requires the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical apps, network topology, and safe endpoint access management. Progent's ransomware recovery team uses advanced workgroup tools to organize the multi-faceted recovery process. Progent understands the importance of working rapidly, continuously, and in concert with a customer's managers and network support staff to prioritize tasks and to put vital resources on line again as quickly as possible.
  • Data recovery: The effort required to recover files damaged by a ransomware assault depends on the state of the systems, the number of files that are affected, and which restore techniques are needed. Ransomware attacks can take down key databases which, if not gracefully closed, might need to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other business-critical applications depend on SQL Server. Often some detective work may be needed to find clean data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were off line during the ransomware assault.
  • Implementing advanced AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the same anti-virus technology deployed by some of the world's biggest corporations including Walmart, Citi, and Salesforce. By providing real-time malware blocking, identification, mitigation, restoration and analysis in a single integrated platform, Progent's Active Security Monitoring lowers TCO, simplifies management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance carrier, if any. Activities consist of establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the insurance provider; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering regulations; carrying out the crypto-currency payment to the hacker; acquiring, learning, and using the decryption tool; troubleshooting decryption problems; building a pristine environment; mapping and reconnecting datastores to reflect exactly their pre-encryption condition; and recovering computers and services.
  • Forensic analysis: This process is aimed at discovering the ransomware attack's storyline throughout the targeted network from start to finish. This audit trail of the way a ransomware assault progressed within the network assists your IT staff to assess the impact and highlights gaps in rules or work habits that should be rectified to prevent future breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is usually given a top priority by the insurance carrier. Because forensics can take time, it is essential that other key activities like business resumption are executed in parallel. Progent maintains an extensive team of IT and security experts with the skills required to carry out activities for containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite IT services across the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have been awarded high-level certifications in foundation technology platforms including Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This scope of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your network after a ransomware attack and rebuild them rapidly into a functioning network. Progent has collaborated with leading insurance providers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Services in Leeds
For ransomware recovery expertise in the Leeds area, call Progent at 800-462-8800 or visit Contact Progent.



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    Cisco's Meraki MS family of access and aggregation switches are intended for sites that go from small branches to campuses. Progent's Cisco-certified consultants offer cost-effective online consulting to assist you to design and deploy an efficient network solution that incorporates Meraki switches, simplify network administration with Meraki's cloud-based management architecture, configure policies to ensure security, develop and test a disaster recovery strategy, and troubleshoot technical issues associated with any facet of your Meraki ecosystem. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to build a cohesive networking solution.

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    Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world industry background, in the trenches of network support, executing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for using technical knowledge to fix actual IT problems rapidly.

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    Progent's Cisco Jabber consultants offer online or on-premises support to help organizations of all sizes to design, deploy, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for the products, technologies and services that go into building an end-to-end Cisco Jabber solution such as Cisco network appliances and management software, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones, SIP interfaces, WiFi systems, security and compliance, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a cohesive collaboration solution.

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    Internet Security and Acceleration Server 2006 is a multi-functional gateway that provides a fully integrated application layer firewall, VPN, proxy, and Web caching solution for safeguarding the Internet-facing applications of any organization against a broad range of attacks. Progent's certified Internet Security and Acceleration Server experts can help you design, cost-justify, test, install, customize and manage the any edition of ISA Server 2006 on your network.

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    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware.

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    In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, migration assistance, and one-on-one or group online training tailored to meet your specific requirements. Progent's experts also can help you integrate and maintain a protected, robust network foundation to run your ERP, MRP and accounting applications.

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  • Les Kent has a 35-year history of effective technology integration, executive administration, marketing, and operations. He has shown a talent for developing sophisticated IT solutions while working as a network architect, programmer, project manager, implementation consultant, and troubleshooter for small businesses, new ventures, and global enterprises.

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    Progent can help your business to evaluate the many subscription plans available with Microsoft 365, previously branded Office 365, and configure your information network with Microsoft 365 so you derive top business value. Progent offers expertise with cross-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also assist your business to build and manage hybrid networks that transparently integrate on-premises and cloud products and services.

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    Secure Application Publishing with Internet Security and Acceleration Server 2006 allows more protection of intranet applications while supporting enhanced efficiency by making these applications accessible to legitimate remote or mobile users. ISA Server helps guard business applications, services, and data throughout all network components with application-layer filtering and powerful publishing wizards. Progent's Microsoft-premier ISA Server consultants can help you design, deploy, configure, and support ISA Server 2006 on your system so that your business benefits from a smart and affordable combination of protection, productivity, and performance.

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    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, in the trenches of IT service, executing a broad variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not only world-class technical skills, but also a consultant with field-tested approaches for using computer knowledge to solve real-world network problems quickly.

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    Progent's Microsoft-certified Windows Server 2019 consultants can help your company to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant improvements in scale, speed, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and Linux support.

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    Progent's service specialists in Apple OS X and Windows technology can show you how to integrate Mac and Windows computers into seamless environments with full sharing and workgroup support. Allowing productive co-existence among a variety of servers and workstations powered by Apple Mac OS and Windows calls for broad knowledge of and background with Apple Macintosh and Windows technology. Progent's experience in Windows and Macintosh service makes it possible to offer expert support to businesses that rely on these platforms to maintain their competitive advantage. Progent's consultants can also help your business to integrate Apple's iPhones and iPads with your Windows network.

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    Progent's Cisco CCIE-certified wireless infrastructure consultants can provide remote or on-premises integration and troubleshooting services to assist you to plan, implement, update, tune, manage and troubleshoot Aironet Wi-Fi AP environments of any scale or architecture. Progent's Cisco wireless controller consultants can also help you to combine your Wi-Fi ecosystem with your wired network and cloud-hosted resources to create a seamless enterprise connectivity foundation that is easy to manage and expand. Progent also can provide affordable wireless site surveys to assist you to decide the most appropriate selection, placement and configuration of Aironet Wi-Fi access points to work with your unique office layout, construction, and anticipated workloads.

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    Progent's certified professionals can help you evaluate the possible advantages of Hyper-V-based virtualization for your company, perform test implementations to verify Hyper-V's compatibility with your line-of-business software, assess your network and server architecture for optimal performance with virtualization technology, help you in migrating to Microsoft Windows Server 2008 and setting up Hyper-V, train your IT personnel to track and administer Hyper-V, provide world-class consulting support for improving the protection of your virtual servers, design and validate disaster recovery processes that maximize network availability, and provide ongoing consulting and technical support including affordable remote troubleshooting and turn-key Help Desk services.

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    The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 10 years of support in Microsoft integration, ensures you success in identifying the edition and set up of Windows 2003 Server that matches best with your company's strategy. Progent can also assist you with planning, installing, administering and supporting sophisticated information technology solutions based on Windows Server, and can assist your upgrade from Windows 2000 or Windows NT.

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    Progent's Cisco Jabber consultants offer remote or onsite expertise to help businesses of any size to design, deploy, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent offers advanced support for all the technologies that make up creating an end-to-end Cisco Jabber solution such as Cisco network devices and management software, Microsoft 365 applications, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi systems, security and compliance, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration ecosystem.

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    If your business operates a UNIX, Linux, or Solaris network or a multi-OS network, Progent's CISA and CISSP-premier security specialists can help your entire enterprise in a wide range of security areas such as security administration practices, security architecture and strategies, connection management systems and techniques, applications development security, operations security, physical security, communications, infrastructure and web security, and business continuity preparedness. CISM and CISSP define the fundamental skills and worldwide standards of knowledge that network security professionals are required to master. These certification give executive management the assurance that those who have earned their CISM, CISSP or ISSAP qualification have the experience and knowledge to offer world-class security support and consulting services.

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    Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other personal devices.

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    Progent can provide expert online consulting services to help companies integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.

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    Progent can assist businesses of all sizes to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower hardware investments. Azure includes a wealth of public cloud services and Progent can assist you to understand the advantages and restrictions of different cloud networking models supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and network infrastructure and ensure you sidestep the common errors small companies make when moving to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN tunnels and to integrate Apple iOS devices and Google Android smartphones and tablets.

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