Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware assaults are typically launched on weekends and at night, when support staff are likely to take longer to become aware of a penetration and are less able to organize a rapid and forceful defense. The more lateral movement ransomware is able to manage within a target's network, the longer it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can assist businesses in the Porto Alegre metro area to identify and isolate infected devices and protect undamaged resources from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Porto Alegre
Current strains of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and infiltrate any accessible system restores and backups. Files synched to the cloud can also be impacted. For a vulnerable network, this can make automated restoration almost impossible and basically throws the datacenter back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware attack, insist on a settlement payment for the decryption tools needed to unlock encrypted files. Ransomware assaults also try to exfiltrate files and TAs require an additional settlement for not posting this data or selling it. Even if you can restore your network to a tolerable point in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.

The recovery work after a ransomware penetration has several distinct stages, most of which can be performed concurrently if the response workgroup has enough members with the required experience.

  • Quarantine: This time-critical first step involves arresting the sideways progress of the attack across your network. The longer a ransomware assault is allowed to run unchecked, the longer and more expensive the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Containment activities consist of cutting off infected endpoints from the network to restrict the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic acceptable degree of functionality with the least downtime. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and secure endpoint access management. Progent's recovery team uses advanced collaboration platforms to coordinate the complicated recovery process. Progent understands the importance of working rapidly, tirelessly, and in unison with a customer's management and IT group to prioritize activity and to get vital resources back online as fast as feasible.
  • Data recovery: The work required to restore files impacted by a ransomware assault depends on the state of the systems, how many files are affected, and what restore methods are needed. Ransomware attacks can destroy pivotal databases which, if not carefully shut down, might have to be rebuilt from scratch. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work could be needed to find clean data. For instance, undamaged Outlook Email Offline Folder Files may have survived on staff desktop computers and laptops that were not connected during the ransomware assault. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including administrators or root users. This provides an extra level of protection and recoverability in the event of a successful ransomware attack.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the same anti-virus tools deployed by some of the world's biggest corporations such as Netflix, Visa, and Salesforce. By delivering in-line malware filtering, identification, containment, restoration and analysis in a single integrated platform, ProSight ASM reduces TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the insurance carrier, if any. Activities consist of establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the insurance carrier; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and using the decryption utility; debugging decryption problems; creating a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-attack state; and restoring physical and virtual devices and services.
  • Forensic analysis: This activity is aimed at learning the ransomware attack's progress across the targeted network from start to finish. This history of the way a ransomware attack progressed within the network assists you to assess the damage and highlights gaps in policies or work habits that should be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensics is typically assigned a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is critical that other key activities such as operational continuity are executed concurrently. Progent has an extensive roster of IT and security professionals with the skills needed to carry out activities for containment, business resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and on-premises IT services throughout the U.S. for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have been awarded advanced certifications in core technology platforms including Cisco networking, VMware, and major Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial and ERP software. This breadth of expertise allows Progent to salvage and integrate the surviving pieces of your information system after a ransomware intrusion and reconstruct them rapidly into a viable system. Progent has worked with leading insurance carriers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Services in Porto Alegre
For ransomware system restoration consulting in the Porto Alegre metro area, phone Progent at 800-462-8800 or see Contact Progent.

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    Progent's expert support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes network downtime, reduces ongoing support demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the experience to finish your project rapidly and economically. Progent's Exchange 2003 support, troubleshooting, and design services include expertise with the configuration of third-party enhancements of Exchange Server 2003 that are best aligned to your business needs.

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    macOS and Windows Specialists

    Microsoft Office for Mac allows Mac users to receive the benefits of the world's most familiar business applications. Progent's Apple-certified Mac consultants can help you set up Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows-powered computers so that Mac users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who use Microsoft Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can support networks that combine Mac with Microsoft Windows computers with complete resource sharing, or environments which carefully limit sharing between Mac and Windows users.

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    Nationwide Remote IT Specialists

    Progent's Technical Response Center provides national remote support for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified service professionals offer telephone support and remote secure computer access to troubleshoot and resolve technical problems quickly and affordably. The breadth of IT experience represented by Progent's team of country-wide service engineers makes it possible to escalate even the toughest problems to qualified specialists as needed.

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    Progent's Disaster Recovery/Business Continuity consultants have in-depth backgrounds assisting small organizations to reduce system downtime by offering cost-effective online consulting for disaster recovery/business continuity planning, high-availability network architecture, backup/restore systems, and non-disruptive maintenance. Progent's business continuity experts can help you to develop and test an efficient business continuity plan that matches your business goals and IT budget. Progent's disaster recovery engineers can assist you to architect, implement, and support resilient technologies including redundant Internet access, virtualization, fail-over clustering, network load balancing, transparent off-site backup, and multi-location data centers.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, deploying, enhancing and repairing SCOM solutions and can provide organizations of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also help you to install and customize System Center 2012 Operations Manager management packs based on best practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or on-premises troubleshooting to help you to remediate critical problems detected by System Center 2012 Operations Manager.

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    Flexential Tampa Colocation Center Consultant

    Progent utilizes the Flexential Tampa colocation center mainly to deliver private cloud hosting services. Progent has a team of IT experts located in the vicinity of Tampa, and Progent can also provide remote support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware professionals, and senior disaster recover preparedness consultants. Progent can also help your business to design and implement a migration to the Flexential data center by providing services like designing solution architecture, recommending hardware components, system setup and validation, debugging, setting up remote network management, and training your network staff.

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    Citrix offers a powerful line of products that provide enterprise-grade manageability, expandability, and performance for virtualizing servers and for centralized delivery of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help your company to assess the business benefits of Citrix virtualization products and show you how to plan, test, implement, optimize, and support Citrix solutions.

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    Progent provides nationwide online phone support and consulting services for companies that run UNIX, Linux, or Solaris networks or whose information systems include a combination of UNIX and Microsoft Windows products. Online IT help offers maximum return for your information technology dollar by protecting client efficiency and shortening the hours billed for computer repair services. Sophisticated online access utilities and skilled technicians and consultants allow Progent to handle most network issues without squandering time and expense by going to your site. In most of cases your network issues can be remediated over the phone or via a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP certified security specialists to assist with the toughest system issues.

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  • Services Small Business Network Management Services
    Services Network Management Outsourcing

    Progent's ProSight portfolio of managed services are intended to offer businesses who maintain minimal in-house IT support staffs with low-cost help from enterprise-class management tools and technical expertise. Advantages of the ProSight line of managed IT services include flat-rate IT management costs, automation of common administrative tasks, continual adoption of the latest information technology, graceful transition from older systems to current solutions, improved alignment of computer technology with business objectives, access to seasoned network experts, and allowing management to concentrate on business issues instead of fast-evolving network technology.

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    Lync Server 2013 Front End Pool Pairing Specialists

    Microsoft Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network (PSTN) voice communication. Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office or Microsoft 365 and simplify administration through integration with Active Directory. Lync 2010 can also cut expenses by eliminating Voice-over-IP hardware and subscription services, PBX gear, or conventional teleconferencing solutions. Progent's certified unified communications experts can provide online and on-premises support services to assist your company to maintain and troubleshoot your existing Lync 2010 deployment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist you to plan and carry out a smooth Skype for Business upgrade.

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    Progent can provide affordable online support for all releases of Microsoft Access including desktop and browser-based versions and offers advanced help for Access application programming, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also can provide custom webinar classes for Office Access development and database management.

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    If you have a small business IT system with 10 to 50 desktop clients, Progent's network outsourcing services free your business from dependence on an individual independent service provider while giving you affordable and reliable access to high-quality technical expertise. By providing network support help when you require it, offering specialized knowledge for key technologies, delivering value-added support such as 24x7 server monitoring, and charging only for services you receive, Progent gives you an economical way for maximizing the profitability of your small office network. Progent is the intelligent way for small organizations to create and maintain a reliable and safe information system and to have fast access to the skilled support ordinarily restricted to businesses who can support a sizeable internal IT organization.

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    Progent's Microsoft-certified SharePoint consultants offer affordable remote and onsite expertise, application development, and technical support support for businesses of any size who intend to upgrade to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint.

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    Progent's Duo services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices.

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    Service Database Support

    Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by each consultant to every client. The practice of documenting and archiving support activity results in more efficient support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

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    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity.

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    Progent can help businesses of any size to move any part of their computing infrastructure to Microsoft Azure. This can streamline IT management and lower hardware expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and limitations of different cloud networking architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises applications and resources and ensure that you avoid the typical mistakes small organizations make when migrating to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Android handhelds.

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  • Ekahau Wi-Fi Network Management Support Outsourcing
    Remote Troubleshooting Ekahau Wi-Fi Site Debugging

    Progent's Ekahau-certified Wi-Fi network design consultants can assist your business to design, install, enhance, manage and debug a Wi-Fi network adapted to your environment. Progent can provide online or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for debugging RF problems, and Ekahau Insights for tracking the performance of multiple Wi-Fi networks.

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  • Outsourcing SQL Server 2012 AlwaysOn Availability Groups
    Microsoft Expert Network Consultant SQL Server 2012 xVelocity

    Progent offers the support of Microsoft-certified engineers and experienced database application programmers, database administrators, project management experts, network infrastructure architects, business continuity specialists, and security consultants to assist your business to assess the likely advantages of Microsoft SQL Server 2012 for your organization, install test systems at your datacenter or at Progent's lab, design and carry out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from other database solutions, and configure a cost-effective and safe IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012.

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