Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support staff may be slower to become aware of a break-in and are less able to organize a quick and coordinated response. The more lateral movement ransomware can achieve inside a target's system, the more time it takes to recover basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware experts can help organizations in the Porto Alegre metro area to locate and isolate infected servers and endpoints and protect clean assets from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Porto Alegre
Current variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any available system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery almost impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom payment for the decryption tools needed to unlock scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an extra ransom for not publishing this data or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can pose a big problem depending on the sensitivity of the stolen data.

The recovery work after a ransomware attack has several crucial phases, most of which can be performed in parallel if the response workgroup has enough people with the required experience.

  • Containment: This urgent initial step requires arresting the lateral progress of ransomware within your IT system. The more time a ransomware assault is allowed to go unrestricted, the more complex and more expensive the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment activities include cutting off affected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a basic useful level of capability with the least downtime. This process is typically the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and line-of-business apps, network topology, and secure endpoint access management. Progent's recovery experts use state-of-the-art collaboration platforms to organize the complicated recovery process. Progent appreciates the urgency of working rapidly, continuously, and in concert with a client's managers and IT group to prioritize tasks and to get essential resources on line again as fast as feasible.
  • Data recovery: The effort necessary to restore data damaged by a ransomware attack depends on the condition of the network, how many files are encrypted, and which recovery techniques are needed. Ransomware assaults can destroy pivotal databases which, if not gracefully closed, may have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical applications are powered by SQL Server. Often some detective work could be needed to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were not connected during the assault. Progent's Altaro VM Backup consultants can help you to utilize immutable backup for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including root users. This provides an extra level of protection and recoverability in case of a ransomware breach.
  • Deploying modern AV/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical anti-virus technology used by many of the world's largest corporations including Netflix, Citi, and NASDAQ. By delivering in-line malware filtering, classification, containment, repair and forensics in a single integrated platform, ProSight ASM reduces TCO, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if any. Services consist of establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the victim and the insurance carrier; negotiating a settlement amount and schedule with the TA; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and operating the decryptor utility; debugging failed files; creating a pristine environment; mapping and connecting drives to reflect precisely their pre-encryption state; and restoring physical and virtual devices and services.
  • Forensics: This process involves discovering the ransomware attack's progress throughout the network from start to finish. This history of how a ransomware attack travelled through the network helps your IT staff to assess the impact and brings to light vulnerabilities in policies or work habits that should be rectified to avoid later break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensics is usually given a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is critical that other important activities like business resumption are executed in parallel. Progent maintains an extensive roster of IT and security experts with the skills needed to carry out the work of containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises network services throughout the U.S. for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning software. This broad array of skills gives Progent the ability to salvage and integrate the surviving parts of your network following a ransomware attack and rebuild them quickly into a viable network. Progent has collaborated with leading insurance carriers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Porto Alegre
For ransomware recovery consulting services in the Porto Alegre area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Altaro VM Backup software from Hornetsecurity provides small organizations a reliable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud architectures and also supports low-cost backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises services to assist you to plan, deploy, manage and debug a modern backup and disaster recovery system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup.

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    Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of its predecessor Exchange 2010 and delivers powerful new features as well as a revamped architecture. These enhancements affect vital areas including manageability, high availability (HA), security and compliance, cost of ownership, teamwork, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the possible business benefits of upgrading to Exchange Server 2013, create an efficient validation and rollout strategy, and train your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and management for Microsoft Exchange Server 2013.

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    Microsoft Lync 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, and both VoIP and PSTN voice communication. Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or Microsoft 365 and simplify administration through integration with Active Directory. Lync 2010 can also reduce expenses by eliminating VoIP hardware and subscription services, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite support services to help you to maintain and repair your existing Lync Server 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is the new release of the product. Progent can also assist your organization to plan and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.

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