Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when support personnel may be slower to become aware of a breach and are less able to organize a rapid and forceful defense. The more lateral movement ransomware is able to make within a victim's network, the more time it will require to recover core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware experts can help organizations in the Webster metro area to identify and isolate breached devices and guard undamaged resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Webster
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and invade any available system restores and backups. Data synched to the cloud can also be impacted. For a vulnerable network, this can make system restoration almost impossible and basically knocks the IT system back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom payment for the decryption tools needed to unlock scrambled files. Ransomware assaults also try to exfiltrate files and TAs demand an extra settlement for not posting this information or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a big problem according to the nature of the stolen information.

The recovery process subsequent to ransomware penetration involves a number of distinct stages, most of which can be performed concurrently if the response workgroup has a sufficient number of people with the required experience.

  • Quarantine: This urgent initial step involves blocking the lateral progress of ransomware within your IT system. The longer a ransomware attack is permitted to run unrestricted, the longer and more expensive the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Containment activities include isolating affected endpoints from the rest of network to block the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the network to a basic acceptable level of capability with the shortest possible delay. This process is typically the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business apps, network topology, and secure remote access management. Progent's recovery team uses advanced collaboration platforms to organize the complex recovery process. Progent understands the urgency of working rapidly, tirelessly, and in unison with a client's managers and IT staff to prioritize activity and to put essential services on line again as fast as feasible.
  • Data restoration: The effort required to restore data impacted by a ransomware attack varies according to the state of the systems, the number of files that are encrypted, and which restore methods are needed. Ransomware assaults can take down key databases which, if not properly closed, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical platforms are powered by SQL Server. Often some detective work could be required to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were not connected during the assault.
  • Setting up advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the same AV tools deployed by many of the world's biggest corporations such as Netflix, Visa, and Salesforce. By delivering real-time malware blocking, identification, containment, restoration and analysis in one integrated platform, ProSight Active Security Monitoring lowers TCO, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance carrier, if there is one. Services consist of determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the hacker; receiving, reviewing, and operating the decryptor tool; troubleshooting decryption problems; creating a pristine environment; mapping and reconnecting drives to reflect exactly their pre-attack state; and restoring physical and virtual devices and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's progress across the targeted network from start to finish. This audit trail of how a ransomware assault progressed within the network helps your IT staff to assess the damage and brings to light vulnerabilities in policies or work habits that need to be corrected to avoid later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensic analysis is commonly given a high priority by the insurance carrier. Since forensics can be time consuming, it is vital that other key recovery processes like business continuity are pursued in parallel. Progent has an extensive team of IT and data security professionals with the skills needed to perform the work of containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises IT services throughout the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in foundation technologies such as Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This broad array of skills allows Progent to identify and consolidate the surviving parts of your IT environment after a ransomware intrusion and reconstruct them quickly into a viable network. Progent has collaborated with top insurance providers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Webster
For ransomware recovery services in the Webster metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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