Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and late at night, when support personnel are likely to be slower to become aware of a breach and are least able to mount a rapid and forceful defense. The more lateral progress ransomware is able to achieve within a target's network, the longer it will require to recover basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to carry out the time-critical first step in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware experts can assist businesses in the Webster area to locate and isolate breached servers and endpoints and protect undamaged resources from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Webster
Current strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and infiltrate any available system restores. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration almost impossible and effectively throws the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a ransom fee in exchange for the decryption tools needed to unlock scrambled data. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an extra ransom in exchange for not posting this information or selling it. Even if you are able to restore your system to an acceptable point in time, exfiltration can be a big problem depending on the sensitivity of the downloaded information.

The restoration work subsequent to ransomware penetration has several crucial phases, most of which can proceed in parallel if the response team has a sufficient number of members with the required skill sets.

  • Containment: This urgent first step requires blocking the sideways spread of the attack within your network. The longer a ransomware attack is allowed to go unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Containment activities include isolating affected endpoint devices from the network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the IT system to a minimal acceptable level of capability with the shortest possible downtime. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This project also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and safe endpoint access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the multi-faceted restoration effort. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's management and network support group to prioritize activity and to get critical services on line again as fast as possible.
  • Data recovery: The effort required to restore files impacted by a ransomware assault depends on the state of the network, how many files are encrypted, and what recovery techniques are needed. Ransomware assaults can destroy critical databases which, if not properly shut down, might need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be needed to find undamaged data. For example, non-encrypted OST files may have survived on staff desktop computers and notebooks that were not connected during the assault. Progent's Altaro VM Backup experts can assist you to deploy immutability for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including administrators or root users. Immutable storage adds an extra level of security and recoverability in the event of a ransomware breach.
  • Setting up advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the identical anti-virus tools used by some of the world's biggest enterprises including Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, classification, containment, restoration and forensics in a single integrated platform, ProSight ASM lowers total cost of ownership, streamlines management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the victim and the cyber insurance carrier, if any. Activities include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement amount with the victim and the insurance carrier; establishing a settlement and schedule with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryptor tool; troubleshooting failed files; building a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-attack condition; and restoring machines and software services.
  • Forensics: This process involves learning the ransomware attack's progress throughout the network from start to finish. This history of how a ransomware attack progressed within the network helps your IT staff to assess the damage and uncovers weaknesses in policies or processes that should be corrected to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensic analysis is usually given a top priority by the cyber insurance provider. Because forensics can take time, it is critical that other key recovery processes like business resumption are executed concurrently. Progent has an extensive team of information technology and data security experts with the knowledge and experience needed to perform the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite IT services across the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in core technologies such as Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned prestigious certifications including CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial management and ERP application software. This scope of skills gives Progent the ability to identify and consolidate the undamaged pieces of your network after a ransomware intrusion and rebuild them quickly into an operational network. Progent has worked with leading cyber insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Webster
For ransomware system recovery consulting in the Webster area, call Progent at 800-462-8800 or see Contact Progent.

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