Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when IT staff may take longer to recognize a penetration and are less able to organize a quick and forceful defense. The more lateral movement ransomware can manage inside a victim's system, the longer it takes to restore basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineer can help businesses in the Webster metro area to locate and quarantine infected devices and protect clean assets from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Webster
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration nearly impossible and basically sets the datacenter back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement fee in exchange for the decryptors needed to unlock encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers demand an extra payment for not posting this data or selling it. Even if you are able to rollback your system to a tolerable point in time, exfiltration can pose a big issue depending on the sensitivity of the stolen data.

The restoration work after a ransomware penetration has several crucial phases, most of which can be performed concurrently if the response team has a sufficient number of people with the necessary skill sets.

  • Containment: This urgent initial response requires arresting the lateral spread of the attack across your network. The more time a ransomware attack is permitted to run unchecked, the longer and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine processes consist of isolating infected endpoint devices from the network to restrict the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a basic useful level of functionality with the least downtime. This effort is typically the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This project also demands the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business apps, network topology, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art workgroup tools to coordinate the complex recovery process. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a client's managers and IT group to prioritize tasks and to get vital services on line again as fast as possible.
  • Data restoration: The effort required to recover files damaged by a ransomware attack varies according to the state of the systems, how many files are affected, and which restore techniques are required. Ransomware assaults can take down key databases which, if not gracefully closed, may have to be rebuilt from scratch. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other business-critical platforms are powered by SQL Server. Often some detective work could be needed to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were off line during the attack.
  • Implementing modern AV/ransomware defense: Progent's Active Security Monitoring gives small and medium-sized companies the benefits of the same anti-virus tools deployed by some of the world's largest enterprises including Walmart, Visa, and Salesforce. By delivering real-time malware filtering, identification, containment, restoration and forensics in a single integrated platform, ProSight ASM cuts TCO, simplifies administration, and promotes rapid resumption of operations. The next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance provider, if any. Services include determining the type of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement and timeline with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and operating the decryption utility; debugging decryption problems; creating a pristine environment; remapping and connecting drives to match precisely their pre-encryption state; and restoring physical and virtual devices and services.
  • Forensics: This activity is aimed at uncovering the ransomware assault's progress throughout the network from beginning to end. This history of the way a ransomware attack progressed through the network helps your IT staff to evaluate the impact and uncovers vulnerabilities in security policies or work habits that should be corrected to prevent later breaches. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensic analysis is usually given a top priority by the cyber insurance provider. Since forensics can be time consuming, it is essential that other important recovery processes such as business continuity are pursued concurrently. Progent maintains an extensive roster of information technology and cybersecurity experts with the skills required to carry out activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and onsite IT services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP software. This breadth of skills gives Progent the ability to salvage and integrate the undamaged pieces of your information system after a ransomware intrusion and rebuild them quickly into a viable system. Progent has worked with top cyber insurance providers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Webster
For ransomware cleanup services in the Webster area, phone Progent at 800-462-8800 or visit Contact Progent.

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