Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when support personnel may be slower to become aware of a breach and are less able to mount a quick and coordinated response. The more lateral movement ransomware can manage within a target's network, the longer it takes to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Webster metro area to identify and isolate infected devices and guard clean assets from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Webster
Modern variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and infiltrate any available backups. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration nearly impossible and effectively throws the IT system back to the beginning. Threat Actors, the hackers responsible for ransomware attack, insist on a settlement fee for the decryptors needed to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers require an extra settlement in exchange for not posting this information on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.

The restoration process subsequent to ransomware attack involves several crucial phases, most of which can be performed concurrently if the recovery workgroup has enough members with the required experience.

  • Quarantine: This urgent initial step involves blocking the sideways spread of the attack across your network. The more time a ransomware attack is allowed to run unchecked, the longer and more expensive the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine activities consist of isolating infected endpoint devices from the network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves bringing back the IT system to a minimal useful level of functionality with the shortest possible delay. This process is usually at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This project also requires the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, productivity and mission-critical apps, network topology, and safe remote access. Progent's recovery team uses state-of-the-art workgroup tools to organize the complex restoration effort. Progent understands the importance of working rapidly, continuously, and in unison with a customer's management and IT group to prioritize tasks and to get vital resources back online as quickly as possible.
  • Data restoration: The effort required to restore files impacted by a ransomware attack depends on the condition of the network, how many files are encrypted, and what restore techniques are needed. Ransomware attacks can take down critical databases which, if not carefully shut down, might need to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Often some detective work could be required to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were off line during the attack.
  • Deploying modern antivirus/ransomware protection: ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the identical AV technology used by many of the world's biggest corporations including Walmart, Citi, and Salesforce. By delivering real-time malware filtering, detection, mitigation, recovery and forensics in a single integrated platform, Progent's Active Security Monitoring cuts TCO, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if any. Services include establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and timeline with the TA; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryption tool; debugging decryption problems; creating a pristine environment; remapping and reconnecting datastores to match exactly their pre-encryption state; and recovering physical and virtual devices and services.
  • Forensic analysis: This activity involves learning the ransomware assault's storyline throughout the network from start to finish. This history of the way a ransomware attack progressed through the network assists you to evaluate the impact and brings to light shortcomings in policies or processes that should be corrected to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensic analysis is commonly given a top priority by the insurance provider. Because forensic analysis can be time consuming, it is critical that other key activities like operational resumption are pursued concurrently. Progent maintains a large team of information technology and security professionals with the skills needed to carry out activities for containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered online and on-premises IT services throughout the United States for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned advanced certifications in foundation technologies such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP application software. This breadth of skills allows Progent to identify and integrate the undamaged parts of your IT environment after a ransomware assault and reconstruct them rapidly into a viable system. Progent has worked with leading cyber insurance providers including Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Webster
For ransomware system restoration expertise in the Webster metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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  • Engineers Lync Server 2013 and Cisco Unified Communications
    24x7 Lync Server 2013 conference bridges Consulting

    Lync 2013, now called Skype for Business, allows organizations of all sizes to create a manageable and secure communications environment that permits the modern BYOD computing model with instant messaging (IM), presence, web meetings with app sharing, and both IP-based and PSTN telephony across a wide range of stationary PCs and handheld devices. Progent's certified Lync 2013 consultants and network architects can help your company to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid topology suitable for your present and future plans, deploy Lync 2013 in a way that expedites your ROI, and deliver live online and on-premises training to your management team and end users. Progent has expertise in key components of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with key Microsoft 365 apps such as Outlook and PowerPoint.

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  • Integration Support Dynamics GP Power BI
    Microsoft Dynamics GP Support Services

    Dynamics GP/Great Plains 2010 software is a comprehensive business management solution that unifies data and operations throughout your business, interfaces seamlessly with other applications, and connects employees, clients and vendors regardless of time or location. Created for small to mid-size companies, Dynamics GP 2010 and MS Dynamics GP Version 10.0 provide capability for accounting, management reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can show you how to set up and maintain a reliable, secure computer and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your business exploit the full potential of Dynamics GP/Great Plains 2010.

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  • SIEM Security Contractors
    Security Incident Response Specialist

    GIAC was founded in 1999 to certify the skill of computer security experts. GIAC certifications are acknowledged by businesses and institutions around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer support for any of the network security services addressed under GIAC accreditation including evaluating infrastructure security mechanisms, incident handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

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  • After Hours Intune Policy Settings Network Consultants
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    Progent's Intune consultants can assist you to assess the business case for utilizing Microsoft Intune for administering your portable computers including notebooks, phones, and tablets based on Windows, Apple iOS, and Google Android. Progent's Intune consultants can help your company to define security policies, set up test systems to evaluate the benefits of Microsoft Intune for your network, deploy Intune throughout your IT ecosystem, combine Intune with SCCM for single-console change management, and provide ongoing support for your Microsoft Intune deployment.

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  • Microsoft Certified Partner Outsourced Programming .NET VBA
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    Progent's software experts have worked for 20 years with .NET tools and the Visual Studio development environment and are able to build or modernize .NET apps rapidly and affordably.


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